# Codenica ITSM + ITAM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Codenica ITSM + ITAM Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/192904/Codenica-Inventory --- # Codenica ITSM + ITAM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Codenica ITSM + ITAM ## What is Codenica ITSM + ITAM? Codenica Help Desk & Service Desk Software, integrated with Asset Management, delivers a robust SaaS solution that centralizes asset management and client communication on one platform. Highlighted features include: 1.) Asset Management Software: Seamlessly monitor and control company assets, linking them to documents and users efficiently. 2.) Client Portal Software: Empowers customers with self-service tools, live chat functionality, and a ticketing system. 3.) Ticket Management Software: Provides a flexible system for managing customer queries and issues. 4.) Knowledge Base Software: Enables easy access and sharing of solutions for both clients and support staff. 5.) Messaging and Live Chat Software: Supports real-time team and client interactions. Tailored for both small businesses and large enterprises, Codenica's cloud-based software enhances operational efficiency and customer support. Subscription plans begin at $29 per month. ## What is Codenica ITSM + ITAM used for? [IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Codenica ITSM + ITAM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://codenica.com&name=Codenica ITSM + ITAM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Codenica ITSM + ITAM 0.0 VS. [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (237) Value For Money 0.0 (0) Value For Money 4.9 (224) Customer Service 0.0 (0) Customer Service 4.8 (210) ## Codenica ITSM + ITAM alternatives [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Codenica ITSM + ITAM 57 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Scan barcodes to ensure accurate pricing and label tracking Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Assign available resources (human and/or non-human) to various projects and tasks Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Manage all supplier data and operations Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $15.00 Per User,Per Month Plus $30.00 Per User,Per Month Enterprise $45.00 Per User,Per Month ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ SMTPProvider](https://www.capterra.com/p/142260/SMTPProvider/)[ SMTP](https://www.capterra.com/p/180513/SMTP/)[ SMTPServer](https://www.capterra.com/p/254979/SMTPServer/)[ Azure Active Directory External Identities](https://www.capterra.com/p/254815/Azure-Active-Directory-External-Identities/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)