--- title: "The Lobby Boy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Lobby Boy Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more." source_url: "https://www.capterra.com/p/192905/The-Lobby-Boy/" page_type: "product" language: "en" --- # The Lobby Boy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Lobby Boy ## What is The Lobby Boy? A cloud-based property management system, channel manager and booking engine with a user-friendly interface and direct connectivity to some of the top OTA's. This simple solution allows everything from taking payments, checking in/checking out guests all the way to allocating availability, setting rates, and the mapping process to be done in one place. Tailor-made for small to medium properties with all the features needed to manage your business effectively at an affordable price. ## What is The Lobby Boy used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €37.5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Lobby Boy?[Manage this product listing](https://www.g2.com/products/the-lobby-boy/claim_requests/new?auto=true) ## The Lobby Boy Overview Updated September 2026 AI summary The Lobby Boy offers small businesses a cloud-based solution for hospitality property and hotel channel management, supporting functions such as reservations, front desk operations, housekeeping, and point of sale. Its capabilities include multi-channel and rate management, GDS/OTA integration, and tools for both single and multi-property operations, as well as online booking and discount management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Lobby Boy 4.7 (12) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €37.5 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.6 (1,623) Value For Money 4.9 (11) Value For Money 4.6 (1,549) Customer Service 4.9 (11) Customer Service 4.7 (1,591) ## The Lobby Boy alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/192905/The-Lobby-Boy/alternatives/) ## FAQs about The Lobby Boy Overview ### Which roles and teams benefit most from The Lobby Boy? The Lobby Boy is most used by hospitality managers, hostel owners, front-desk teams, and administrators who need to streamline guest intake and daily property operations. Reception staff use it to manage check-ins, bookings, and visitor communication, while owners and managers rely on it for oversight, coordination, and smoother service delivery. Answer based on 12 reviews Overview ### What company size and specific industries is The Lobby Boy built for? The Lobby Boy is designed for small to medium-sized hospitality businesses, including hotels, hostels, and B&Bs. It is built for lodging operators that need software suited to compact teams and guest-facing properties in the accommodation sector. Features and Usability ### What are the key features of The Lobby Boy? The Lobby Boy offers front desk management, reservations management, and online booking for handling guest stays. It includes availability management, calendar management, and rate management for scheduling and pricing. Additional features include channel management, GDS/OTA integration, multi-channel management, multi-currency, point of sale (POS), housekeeping management, employee management, and user management. Getting Started and Support ### What training and onboarding options does The Lobby Boy offer? The Lobby Boy provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for reviewing setup steps and product functions at any time. Getting Started and Support ### What customer support options does The Lobby Boy offer? The Lobby Boy provides Email/Help Desk, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the available channels are the only confirmed details about customer support. ## Features AI summary Based on 2,081 Hotel Channel Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) The Lobby Boy supports all three features that reviewers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage room availability, keep booking schedules accurate, and accept guest reservations through online channels, allowing teams to run daily operations more efficiently and improve the guest booking experience. Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.6 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.6 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.8 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Employee Management 4.9 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks The Lobby Boy 18 features ### All Features - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (12) 4.7 Based on 12 reviews ## Pricing Value for money 4.9 (11) Free Trial Basic €37.50 Per User,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating 5(9) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BL Blerina L. Administrator Hospitality ### "Best Software for Channel Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 The using of this software has solved my every day work, making it very easy and speeding up my work process without feeling pressed and frustrated.The results are quite visible in the efficiency of my work Pros The product is easy to use, very helpful managing & coordinating the booking process for both of my Hotels. Cons No other features is missing,or must be improved as well. It's very easy to use and the integration process with my business is quite manageable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Ardi M. Hostel Owner Hospitality ### "It saves you tons of time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 Pros I really loved the system. It is so easy to use and saves you so much time. Cons I do not have any complaints. It works very fast and is user friendly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL Giselle L. Reception Hospitality ### "Very good platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2021 Pros You can see every reservation with the date and the price, you can have all information of the guests. Also you can see who pays and who doesn't pay, that is cool! Cons Sometimes its works bad, duplicate some reservations, and some prices also Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VR Victor R. Front desk Hospitality ### "Best PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2021 Pros \-user friendly -you can connectivity with many OTAS Cons In general lobby boy it's the best option market I haven't had issues to use it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Silver P. Manager Hospitality ### "Perfect managment systwm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 The staff is very attentive and they help with all kind of needs Pros Its very responsive and updates very quicly. Cons Nothing everything is perfect and its working correctly Alternatives considered [SWITCH.CM](https://www.capterra.com/p/152834/SWITCH-CM/) Reasons for choosing The Lobby Boy Because was good working and people working there are very interested and fery fast anwering for everything Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Stefo M. Admin Hospitality ### "Satisfied" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2021 Pros It's easy and most usefull,and with booking engine will be great Cons The integration with others software is ease and mos helpfull Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AZ Anna Z. Volunteer Hospitality ### "Xxx" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 June 22, 2021 Pros Everything in just one software. Easy to use. Cons Difficult to change a reservation once it has been made. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Sally H. Hostel worker Hospitality ### "Hostel employee " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2021 Quick , simple efficient software that improves the hostel business I was it. 10/10 Pros I found it really easy to navigate. It made checking guests in a very quick and simple process. Cons There is nothing I did not like about this software. Reasons for choosing The Lobby Boy Was recommended it by a friend Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Chelsea C. Hostel Owner Hospitality ### "Lobby Boy is just what you need! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2021 One of my favorite things about Lobby Boy is the customer service. They are super helpful and respond right away whenever I have questions. I really appreciate the special features especially concerning group bookings and special additions for my point of sales. Pros Lobby Boy is a user friendly software. It was very easy for me to learn how to use the system, extra features and train my staff which is mostly comprised of volunteers. Lobby Boy gives me peace of mind in running my business. I know I can rely on the software to work and function properly. It helps me to stay organized and it is easy to login and use from any device. My volunteers have worked in many different hostels around the world. I constantly get compliments from the volunteers about how great the system is and easy to use. Cons Integration was easy and successful. I am a small business and haven’t found anything lacking for my needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IA Ibrahm A. Owner Hospitality ### "Makes your job much more easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2021 Pros This software its very easy to use and practicable. You also can use it on the phone. Cons Right now Lobby Boy covers all my needs about my business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/192905/The-Lobby-Boy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.