# The Lobby Boy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is The Lobby Boy the right Hospitality Property Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/192905/The-Lobby-Boy/reviews

---

The Lobby Boy

4.7 (12)

[View alternatives](https://www.capterra.com/p/192905/The-Lobby-Boy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 16th, 2025

# Reviews of The Lobby Boy

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ismail M.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "YOU HAVE TO TRY THIS"

May 27, 2021

5.0

Everything was messed up in terms of keeping track a LARGE number of visitors that came by during the high season.But lobby boy was a REAL life safer because i would know how many guests i have,how much i spent and the overall data was in front of my screen! I would definitely recommend this product!!!!

Pros

What i like about this software is the simplest design with a very efficient software,nothing is ever complicated and everything is just simply easy to use

Cons

Of course that this is a new software and it could always be better but the team behind is is always there to help you out so that the experience would go smoothly

Review Source

SP

Silver P.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Perfect managment systwm"

June 23, 2021

5.0

The staff is very attentive and they help with all kind of needs

Pros

Its very responsive and updates very quicly.

Cons

Nothing everything is perfect and its working correctly

Alternatives considered

[SWITCH.CM](https://www.capterra.com/p/152834/SWITCH-CM/)

Reason for choosing The Lobby Boy

Because was good working and people working there are very interested and fery fast anwering for everything

Review Source

AZ

Anna Z.  
Volunteer  
Hospitality  
Used the software for: Less than 6 months

### "Xxx"

June 22, 2021

3.0

Pros

Everything in just one software. Easy to use.

Cons

Difficult to change a reservation once it has been made.

Review Source

CC

Chelsea C.  
Hostel Owner  
Hospitality  
Used the software for: 2+ years

### "Lobby Boy is just what you need! "

June 22, 2021

5.0

One of my favorite things about Lobby Boy is the customer service. They are super helpful and respond right away whenever I have questions. I really appreciate the special features especially concerning group bookings and special additions for my point of sales.

Pros

Lobby Boy is a user friendly software. It was very easy for me to learn how to use the system, extra features and train my staff which is mostly comprised of volunteers. Lobby Boy gives me peace of mind in running my business. I know I can rely on the software to work and function properly. It helps me to stay organized and it is easy to login and use from any device. My volunteers have worked in many different hostels around the world. I constantly get compliments from the volunteers about how great the system is and easy to use.

Cons

Integration was easy and successful. I am a small business and haven’t found anything lacking for my needs.

Review Source

SH

Sally H.  
Hostel worker  
Hospitality  
Used the software for: 2+ years

### "Hostel employee "

June 22, 2021

5.0

Quick , simple efficient software that improves the hostel business I was it. 10/10

Pros

I found it really easy to navigate. It made checking guests in a very quick and simple process.

Cons

There is nothing I did not like about this software.

Reason for choosing The Lobby Boy

Was recommended it by a friend

Review Source

AM

Ardi M.  
Hostel Owner  
Hospitality  
Used the software for: 2+ years

### "It saves you tons of time!"

June 28, 2021

5.0

Pros

I really loved the system. It is so easy to use and saves you so much time.

Cons

I do not have any complaints. It works very fast and is user friendly

Review Source

VR

Victor R.  
Front desk  
Hospitality  
Used the software for: 1-2 years

### "Best PMS"

June 24, 2021

5.0

Pros

\-user friendly -you can connectivity with many OTAS

Cons

In general lobby boy it's the best option market I haven't had issues to use it

Review Source

IA

Ibrahm A.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Makes your job much more easy"

June 22, 2021

5.0

Pros

This software its very easy to use and practicable. You also can use it on the phone.

Cons

Right now Lobby Boy covers all my needs about my business.

Review Source

BL

Blerina L.  
Administrator  
Hospitality  
Used the software for: Less than 6 months

### "Best Software for Channel Manager"

July 14, 2021

5.0

The using of this software has solved my every day work, making it very easy and speeding up my work process without feeling pressed and frustrated.The results are quite visible in the efficiency of my work

Pros

The product is easy to use, very helpful managing & coordinating the booking process for both of my Hotels.

Cons

No other features is missing,or must be improved as well. It's very easy to use and the integration process with my business is quite manageable.

Review Source

SM

Stefo M.  
Admin  
Hospitality  
Used the software for: I used a free trial

### "Satisfied"

June 22, 2021

4.0

Pros

It's easy and most usefull,and with booking engine will be great

Cons

The integration with others software is ease and mos helpfull

Review Source

GL

Giselle L.  
Reception  
Hospitality  
Used the software for: Less than 6 months

### "Very good platform"

June 26, 2021

4.0

Pros

You can see every reservation with the date and the price, you can have all information of the guests. Also you can see who pays and who doesn't pay, that is cool!

Cons

Sometimes its works bad, duplicate some reservations, and some prices also

Review Source

AZ

Agon Z.  
Manager Kuint Hotel  
Restaurants  
Used the software for: Less than 6 months

### "Simply amazing"

September 8, 2019

5.0

The beneffits are multiplying everyday since using lobbyboy because its easy to use and satisfying

Pros

Me as a hotel manager its a lot easier using a software that offers everything in a simply way.

Cons

Everything works fine so we as a company dont have issues.

Review Source

Similar Products

Featured