# VerticalChange Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VerticalChange Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/192918/VerticalChange --- # VerticalChange Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VerticalChange ## What is VerticalChange? VerticalChange helps both small and large agencies in the social service sector and comes with a flexible form builder and CRM features ## What is VerticalChange used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VerticalChange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://verticalchange.com&name=VerticalChange) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VerticalChange 4.7 (6) VS. [### WORKS](https://www.capterra.com/p/247013/WORKS/) [4.0 (1)](https://www.capterra.com/p/247013/WORKS/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 5.0 (1) Value For Money 5.0 (4) Value For Money 3.0 (1) Customer Service 5.0 (5) Customer Service 3.0 (1) ## VerticalChange alternatives Highest Rated [Partenero](https://www.capterra.com/p/10002216/Partenero/) [5.0 (2)](https://www.capterra.com/p/10002216/Partenero/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002216/Partenero/) [DATA CAST](https://www.capterra.com/p/248895/DATA-CAST/) [0.0](https://www.capterra.com/p/248895/DATA-CAST/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248895/DATA-CAST/) [enjoy.CRMⅢ](https://www.capterra.com/p/266697/enjoyCRM/) [0.0](https://www.capterra.com/p/266697/enjoyCRM/#reviews) Starting price $30330.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266697/enjoyCRM/) [Nimbus](https://www.capterra.com/p/209356/Nimbus/) [5.0 (1)](https://www.capterra.com/p/209356/Nimbus/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209356/Nimbus/) ## Pricing Value for money 5.0 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BH Bre H. Mental Health Program Manager Non-Profit Organization Management ### "Non profit org with multiple programs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2023 Pros User interface is easy to navigate and use. Supportive team to ensure system meets program needs. Cons There is not an app to use on mobile devices Alternatives considered [Penelope.ai](https://www.capterra.com/p/255629/Penelopeai/) Reasons for choosing VerticalChange Was familiar with both systems and found VerticalChange to be more user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alex H. Data Analyst Non-Profit Organization Management ### "Exceptional versatility and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2023 Overwhelmingly positive. I am very satisfied with our database and grateful to work with the VC team. Pros I have been using Vertical Change daily for over 5 years now. Here's where I think it shines. (1) Their versatility and customizability, including allowing us to: (a) build and customize our own forms to enter our data, (b) build and customize reports to export that data back out, (c) edit our user interface, (d) import data from other sources, and (e) limit users' access to sensitive data via permissions. (2) Their responsiveness, friendliness, and expertise. Their customer support staff never shy away from my (often complex, niche, and difficult) bug reports and questions, and they are always willing to help as best they can. (3) Their user-friendly interface. Over the years, I have trained dozens of people—from basic users to program managers—on how to use Vertical Change. The most common feedback I receive is that it "seems straightforward", and several times, I've received a sigh of relief that it is "easier than expected". Additionally, VC are continuously tweaking and improving their site's UI and features based on user feedback. (4) Their breadth of features. There are far too many to review here, but they range from the very basic—like collecting different demographic data based on different client types—to the very advanced, like: (a) using the importer to update hundreds of form results at once, (b) limiting users' permissions to view and edit individual fields within a form, and (c) coding scripts within forms to auto-calculate values so that staff don't have to (e.g. billing codes, assessment scores). (5) Their report builder. Anything you enter into a form in VC, you can pull back out into a CSV or Excel workbook in just about any structure you want. Within their report builder, you can, among many other features: (a) include and reorder any columns of data from your forms; (b) filter by date range, search term, empty/not empty fields, and more; (c) auto-calculate age at time of service; (d) group rows by client or family, and (e) save reports that always update in real time to use again and again, e.g. for monthly or quarterly reporting needs. All of these features, flexibility, and support combine to create an excellent database that my agency has relied on since before my time to collect our outcomes and report them back to our funders. Cons This is tough to answer, since every bug I've discovered and wishlist feature I've dreamed of have been graciously received—and typically promptly addressed—by the customer support team. With that said, here are some examples of improvements that Vertical Change can, at the time of this review, still make: (1) Build a feature to refer contacts (i.e. clients, participants) to other organizations who are also using Vertical Change. That is, allow us to share select clients—including select demographic information of theirs and notes about the referral—with the other organization, thereby eliminating the need for an external referral process. (2) Build a feature to allow customers to combine our own duplicate contacts (rather than submitting a merge request to VC support). (3) Squash those elusive bugs that occur only occasionally in the form builder (e.g. lag/errors when moving fields within long forms) and in form results (e.g. saving as incomplete when actually complete). (4) Increase the user-friendliness of importer version 2. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Ashleigh E. Director of Clinical Operations Mental Health Care ### "Efficient, Effective, and Intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 Working with the VC team was an incredible experience and the platform contributed significantly to collecting, monitoring, and reporting on program deliverables and outcomes. As such, we were able to continuously use data for continuous quality improvement which then strengthened our programs and made it even easier to secure larger grants. Pros I began using VC over 10 years ago. Working with the VC team was a collaborative and solution-focused process. There were no hidden fees, or features that could only be accessed by paying for an upgrade. I have since found this to be incredibly common among other providers (looking at you Social Solutions). The platform was user-friendly and could be tailored to our unique and ever-expanding needs. I have since left the organization where I first used VC and have yet to encounter an EHR/database that is as effective, efficient, and intuitive as VC. Cons Some projects took longer to build out than others. But otherwise, there really wasn't anything I didn't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YC Yung-Hui C. Manager, Learning Analytics and Data Governance Government Administration ### "Timely customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 16, 2023 Pros I usually get quick responses when asking for customer support. Cons The interface is not intuitive sometimes. Need customer support to figure things out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sarah W. Senior Project Manager Mental Health Care ### "DBHIDS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Industry leading, responsive and one of a kind professional team who remains innovative, accommodating, and personable. Open to feedback and always looking for ways to improve their product. VerticalChange has transformed our re-credentialing and auditing processes. The integrity of our data collections are now valid allowing us to make continuous quality improvement, internally and externally for the Mental and Behavioral Health providers across the City of Philadelphia. Pros Customization, accommodating team, support chat, resource library, collaborative, secure Cons processing speed, no auto saving functionality, interface (screen) workspace Reasons for choosing VerticalChange Less expensive and customization capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sebastian M. Executive Director Non-Profit Organization Management ### "Leveling Up with Vertical Change " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2022 Vertical Change has allowed my nonprofit to gather data in a way that is ethical and specific to our business culture but also effective for fundraising and other business related goals. Pros It is easy to use but able to accomplish so much. You can dream big with Vertical Change but use it in a way that is simple and manageable. Cons I did not dislike anything about Vertical Change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2022 Hi Sebastian -- thank you so much for taking the time to provide feedback! We appreciate your kind words, and we're happy to hear your organization is benefiting from using the platform. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)