--- title: "Ipiphany Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ipiphany Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/192921/Ipiphany/" page_type: "product" language: "en" --- # Ipiphany Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ipiphany ## What is Ipiphany? Ipiphany is an AI-powered text analytics platform that transforms unstructured customer feedback into actionable insights. Using advanced natural language processing (NLP) and machine learning, Ipiphany analyses surveys, complaints, app reviews, NPS comments, and call transcripts at scale. The AI automatically identifies sentiment, themes, risks, and loyalty drivers that traditional dashboards miss. Built for banks, insurers, and utilities, Ipiphany provides predictive intelligence by uncovering the root causes of churn and satisfaction. Teams benchmark customer experience against competitors, track app performance, and prioritise improvements. With artificial intelligence applied directly to customer feedback data, organisations gain faster, evidence-based decisions to improve retention, optimise digital journeys, and focus resources where they deliver measurable impact. ## What is Ipiphany used for? [Market Research](https://www.capterra.com/market-research-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ipiphany?[Manage this product listing](https://www.g2.com/products/ipiphany/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ipiphany 5.0 (2) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.9 (547) Value For Money 4.0 (2) Value For Money 4.8 (486) Customer Service 5.0 (2) Customer Service 4.7 (475) ## Ipiphany alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Semrush](https://www.capterra.com/p/151962/SEMrush/) [4.6 (2,329)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting price $139.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151962/SEMrush/) [Similarweb](https://www.capterra.com/p/148472/SimilarWeb-Pro/) [4.6 (261)](https://www.capterra.com/p/148472/SimilarWeb-Pro/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148472/SimilarWeb-Pro/) ## FAQs about Ipiphany Overview ### What company size and specific industries is Ipiphany built for? Ipiphany is designed for large enterprises in banking, insurance, utilities, and telco, as well as market research firms. It is built for organizations that need customer analytics with secure and compliant data handling, including companies operating in regulated industries and research-focused service providers. Features and Usability ### What are the key features of Ipiphany? Ipiphany offers self-service analytics, ad hoc reporting, and customizable dashboards for data exploration and reporting. It also includes data discovery, data visualization, and charting, plus real-time analytics, predictive analytics, and benchmarking. Additional features include data connectors, data import/export, role-based permissions, and third-party integrations. Getting Started and Support ### What training and onboarding options does Ipiphany offer? Ipiphany provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Ipiphany offer? Ipiphany offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support experiences are not described in reviewer feedback, so no user sentiment about response speed, helpfulness, or common frustrations can be confirmed from the available data. ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra data shows that buyers of artificial intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Ipiphany includes **Data Import/Export** and **Natural Language Processing**, giving teams the ability to move data in and out of the system and work with text-based inputs more effectively. However, it does not offer **Generative AI**. Instead, it provides **Machine Learning** (**33%**), which still supports pattern detection and predictive analysis. Together, these features help businesses process information more efficiently, connect data across workflows, and make better decisions from AI-driven insights. Data Import/Export 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Data Visualization 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Discovery 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Reporting & Statistics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Ipiphany 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self-service Analytics: Generate reports on your own without IT involvement - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Storytelling: Ability to present data insights in the form of a story to the audience - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Starter Contact vendor for pricing It includes: - Root Cause Analytics - Theme & Topic Detection - Customer Feedback Dashboard - Competitor Benchmarking - ISO 27001 Certified Security - Supports up to 25,000 Feedback Records - AI Sentiment Analysis Enterprise Plan Contact vendor for pricing It includes: - All Starter Features - Unified Reporting Dashboard - Advanced Compliance Controls - Custom Volume Scalability - Dedicated Onboarding & Strategic Support - C-Suite Ready Dashboards & Reports - Quantify Revenue Impact from Feedback Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SN Sriram N. Group Account Director Market Research ### "Great experience with Ipiphanny" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Pros Ipiphanny has transformed the way we work. Faster turnaround – The time we spend creating the codes for the verbatims has reduced from 5 days to just a few hours, after an initial 2-hour setup. Deeper analysis – Our analysis capability has grown tenfold. The team now spends more time drawing meaningful insights and supporting hypotheses, rather than merely sharing a few customer connections. Remarkable versatility – Its adaptability across sectors makes it an invaluable tool in diverse contexts. Thanks to \[sensitive content hidden\] , we are now able to do much more with customer voices, turning feedback into actionable strategies faster and with greater impact. Cons The pricing needs to be relooked at for the subcontinent market. It becomes a challenge for clients to test it out and look at the value it generates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rob W. CEO Outsourcing/Offshoring ### "Excellent solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2021 The tool has enabled us to develop a quality of insight for our clients with internal data that was simply not possible previously. The competitor benchmarking also provides actionable insights that can easily be translated to the bottom line. This is due to the incredible passionate team, all of which are a delight to work with. Pros The Ipiphany tool achieves a level of granularity and accuracy that enables the user to pin point useful insights with ease. The impact feature is particularly effective in helping to identify meaningful solutions. Great support from the team too. Cons We experienced some issues with loading some public review data but these were quickly identified and rectified by the team at Ipiphany. Reasons for choosing Ipiphany The support and passion of the team at Ipiphany made them clear favourites and they have not disappointed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.