# Lou Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lou the right User Experience (UX) solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192980/Lou/reviews --- Lou 4.3 (13) [View alternatives](https://www.capterra.com/p/192980/Lou/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lou Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hoang P. Hoang E-Learning Used the software for: Less than 6 months ### "In Lou I love" April 10, 2021 5.0 Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou Pros Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users. Cons The installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue. Review Source David S. Director of Installation Construction Used the software for: 6-12 months ### "Great onboarding experiences" November 16, 2021 5.0 I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need. Pros It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to. Cons I didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works. Review Source Response from Lou January 19, 2022 Hey David, thanks for the review. Mobile compatibility is now available! I hope you'll try it out AF Aaron F. Inside Sales Retail Used the software for: 6-12 months ### "Pretty. Clunky. Needs faster troubleshooting from support." January 13, 2023 3.0 Each user has their issues. See above. Pros The software looks very pretty. The mobile access is a nice touch. Cons Issues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches. Switched from [Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Switched employment from Iron Mountain to Kring's. Kring's had Act! and switched to LOU soon after I was hired. LOU is nice but was not my decision to switch. Review Source Phil G. Owner Nanotechnology Used the software for: Less than 6 months ### "Lou " July 29, 2021 5.0 Pros I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable. Cons I would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS. Review Source JA Johanna A. CEO Alternative Medicine Used the software for: 6-12 months ### "Great tool!" November 10, 2021 5.0 Pros I like the easiness of installation. It's highly customizable and quite fun, actually, to set up. Cons The fact that mobile is not supported yet. But it should be there soon as support assured me. Review Source Response from Lou January 19, 2022 Hey Johanna, thanks for your thoughtful review! Mobile support is now available. I hope you'll try it out and let us know what you think. IH Iva H. CSM Computer Software Used the software for: I used a free trial ### "Horrible experience" February 26, 2024 1.0 After my experience, I cannot recommend at all. Pros I would say the free version, but it is useless because it does not work Cons I can't believe those positive reviews are real, I have only experience TERRIBLE UX and many many many bugs every single day. It is not working according to settings. Review Source VR Verified Reviewer Owner Legal Services Used the software for: Less than 6 months ### "I love Lou!!!!!" November 18, 2021 5.0 Pros I love how easy it is to set up a tour of your product. I was able to use it to set up a welcome tour of the membership site for my clients. Cons I wish that they had mobile right now, but I know they are working on it. That's honestly the only drawback that I've experienced. Review Source Response from Lou January 19, 2022 Thank you for your review. Mobile support is now launched! When you try it out we'd love to know what you think. KT Kieran T. Director, Customer Success Education Management Used the software for: Less than 6 months ### "Great start so far" November 11, 2021 4.0 Its quick, user friendly, and helps you get done what you need swiftly Pros Easy to implement, we went from trialing to purchasing, installation and deploying our first Lou in less than 48hrs Cons There have been a few bugs here and there, but the team have been swift to resolve. They've also released some new features in just a few weeks of requesting Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Great light weight product announcements platform" September 28, 2021 5.0 Pros Lou is fast and easy to deploy. Makes it easy to setup different announcements and event funnels inside the application without spending dev resources. Cons It's still a growing product, looking forward to more features and analytics. Review Source VR Verified Reviewer CEO & co-founder Internet Used the software for: 6-12 months ### "Great for product tours" November 16, 2021 5.0 Pros This is very important software for assisting customers on your web app to learn how to use your product or service to the fullest. Cons The user interface to create the walkthrough works but can be a bit clearer and cleaner. Review Source GB Greg B. Customer Success Representative Information Technology and Services Used the software for: I used a free trial ### "Great price for the value delivered" November 11, 2021 5.0 Pros The ease of use in creating workflows for users to go through. Cons Some limited features, would like to have pointer arrows and other animations that can guide a user to scroll down a page. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Lou Significantly more affordable. Review Source JJ Jennifer J. Business Analyst Hospital & Health Care Used the software for: I used a free trial ### "Lou - User engagement" November 10, 2021 4.0 Easy to implement and use Pros We love the ability to integrate tooltips and announce new features. Cons The price is a bit out of our budget unfortunately. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Lou Free version Review Source ET Emily T. Teacher Education Management Used the software for: Less than 6 months ### "Easy to use " August 24, 2021 4.0 Pros I used this while working in retail. Loved using it! Cons It sometimes crashed or glitched while using it. But overall good. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.