# Lou Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lou the right User Experience (UX) solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/192980/Lou/reviews

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Lou

4.3 (13)

[View alternatives](https://www.capterra.com/p/192980/Lou/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Lou

Ease of use

4.1

Customer Service

4.2

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Hoang P.  
Hoang  
E-Learning  
Used the software for: Less than 6 months

### "In Lou I love"

April 10, 2021

5.0

Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou

Pros

Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users.

Cons

The installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue.

Review Source

David S.  
Director of Installation  
Construction  
Used the software for: 6-12 months

### "Great onboarding experiences"

November 16, 2021

5.0

I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need.

Pros

It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to.

Cons

I didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works.

Review Source

Response from Lou

January 19, 2022

Hey David, thanks for the review. Mobile compatibility is now available! I hope you'll try it out

AF

Aaron F.  
Inside Sales  
Retail  
Used the software for: 6-12 months

### "Pretty. Clunky. Needs faster troubleshooting from support."

January 13, 2023

3.0

Each user has their issues. See above.

Pros

The software looks very pretty. The mobile access is a nice touch.

Cons

Issues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Switched employment from Iron Mountain to Kring's. Kring's had Act! and switched to LOU soon after I was hired. LOU is nice but was not my decision to switch.

Review Source

Phil G.  
Owner  
Nanotechnology  
Used the software for: Less than 6 months

### "Lou "

July 29, 2021

5.0

Pros

I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable.

Cons

I would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS.

Review Source

JA

Johanna A.  
CEO  
Alternative Medicine  
Used the software for: 6-12 months

### "Great tool!"

November 10, 2021

5.0

Pros

I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.

Cons

The fact that mobile is not supported yet. But it should be there soon as support assured me.

Review Source

Response from Lou

January 19, 2022

Hey Johanna, thanks for your thoughtful review! Mobile support is now available. I hope you'll try it out and let us know what you think.

IH

Iva H.  
CSM  
Computer Software  
Used the software for: I used a free trial

### "Horrible experience"

February 26, 2024

1.0

After my experience, I cannot recommend at all.

Pros

I would say the free version, but it is useless because it does not work

Cons

I can't believe those positive reviews are real, I have only experience TERRIBLE UX and many many many bugs every single day. It is not working according to settings.

Review Source

VR

Verified Reviewer  
Owner  
Legal Services  
Used the software for: Less than 6 months

### "I love Lou!!!!!"

November 18, 2021

5.0

Pros

I love how easy it is to set up a tour of your product. I was able to use it to set up a welcome tour of the membership site for my clients.

Cons

I wish that they had mobile right now, but I know they are working on it. That's honestly the only drawback that I've experienced.

Review Source

Response from Lou

January 19, 2022

Thank you for your review. Mobile support is now launched! When you try it out we'd love to know what you think.

KT

Kieran T.  
Director, Customer Success  
Education Management  
Used the software for: Less than 6 months

### "Great start so far"

November 11, 2021

4.0

Its quick, user friendly, and helps you get done what you need swiftly

Pros

Easy to implement, we went from trialing to purchasing, installation and deploying our first Lou in less than 48hrs

Cons

There have been a few bugs here and there, but the team have been swift to resolve. They've also released some new features in just a few weeks of requesting

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Great light weight product announcements platform"

September 28, 2021

5.0

Pros

Lou is fast and easy to deploy. Makes it easy to setup different announcements and event funnels inside the application without spending dev resources.

Cons

It's still a growing product, looking forward to more features and analytics.

Review Source

VR

Verified Reviewer  
CEO & co-founder  
Internet  
Used the software for: 6-12 months

### "Great for product tours"

November 16, 2021

5.0

Pros

This is very important software for assisting customers on your web app to learn how to use your product or service to the fullest.

Cons

The user interface to create the walkthrough works but can be a bit clearer and cleaner.

Review Source

GB

Greg B.  
Customer Success Representative  
Information Technology and Services  
Used the software for: I used a free trial

### "Great price for the value delivered"

November 11, 2021

5.0

Pros

The ease of use in creating workflows for users to go through.

Cons

Some limited features, would like to have pointer arrows and other animations that can guide a user to scroll down a page.

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)

Reason for choosing Lou

Significantly more affordable.

Review Source

JJ

Jennifer J.  
Business Analyst  
Hospital & Health Care  
Used the software for: I used a free trial

### "Lou - User engagement"

November 10, 2021

4.0

Easy to implement and use

Pros

We love the ability to integrate tooltips and announce new features.

Cons

The price is a bit out of our budget unfortunately.

Alternatives considered

[WalkMe](https://www.capterra.com/p/131194/WalkMe/)

Reason for choosing Lou

Free version

Review Source

ET

Emily T.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Easy to use "

August 24, 2021

4.0

Pros

I used this while working in retail. Loved using it!

Cons

It sometimes crashed or glitched while using it. But overall good.

Review Source

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