--- title: "Octadesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Octadesk Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/192993/Octadesk/" page_type: "product" language: "en" --- # Octadesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Octadesk ## What is Octadesk? Octadesk is customer service software that centralizes multiple communication channels into one interface. The software helps companies streamline and optimize sales, customer support, and post-sales processes. Key features of Octadesk include chatbots, a knowledge base, SLA management, and omnichannel support. ## What is Octadesk used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$687 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Octadesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.octadesk.com&name=Octadesk) ## Octadesk Overview Updated August 2026 AI summary Octadesk supports customer service and sales teams in small, midsize, and enterprise organizations with tools for managing customer communications and inquiries. Delivered as a cloud-based platform, it offers multi-channel chat, messaging, customer history, interaction tracking, alerts, and knowledge base management, plus integrations with popular messaging, CRM, and marketing platforms for coordinated communication across channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Octadesk 4.0 (6) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price R$687 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.6 (16,448) Value For Money 4.3 (6) Value For Money 4.6 (11,501) Customer Service 3.7 (6) Customer Service 4.7 (10,714) ## Octadesk alternatives [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,448)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [View all alternatives](https://www.capterra.com/p/192993/Octadesk/alternatives/) ## FAQs about Octadesk Overview ### What company size and specific industries is Octadesk built for? Octadesk is designed for small, mid-sized, and enterprise companies that need support for customer service and sales teams. It is suited to organizations across industries where these teams manage customer interactions, sales inquiries, and ongoing service requests. Features and Usability ### What are the key features of Octadesk? Octadesk offers automated responses and chatbot tools for handling customer interactions, plus chat and messaging across multiple channels. It also includes ticket management, customer history, interaction tracking, knowledge base management, alerts and notifications, and task features such as editing, scheduling, tagging, and progress tracking. Integrations ### Which third-party tools and platforms does Octadesk integrate with? Octadesk integrates with WhatsApp, Instagram, Facebook Apps and Tabs, RD Station, and Zapier, and it also connects to HubSpot CRM and Pipedrive. These integrations cover messaging, social channels, marketing automation, and CRM workflows for teams managing customer conversations and sales data. Answer based on 4 reviews ## Features AI summary Based on 4,339 Customer Communications Management reviews Not all Customer Communications Management tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Octadesk includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides other important capabilities that reviewers also value, including **Customer History** (**35%**) and **Alerts/Notifications** (**32%**), which help teams track past interactions and stay aware of new activity, allowing businesses to deliver more informed and timely customer communication. Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Automated Responses Automatic reply functionality for incoming messages Octadesk 9 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer History: Access previous interactions or concerns to maintain customer relationships - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (6) Free Trial Light R$687.00 Flat Rate,Per Month Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (6) 3.7 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(2) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MA MARIA Amanda S. Analista Information Technology and Services ### "utilizaçÕ DO oCTADESK" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2024 Pros PRATICIDADE, sem complicações de uso no dia dia Cons Feramenta super pratica e facil de usar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tamiris S. coordenadora de marketing Marketing and Advertising ### "Praticidade e preço justo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk. Pros É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar. Cons Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Octadesk Preço e facilidade em configurar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Thallia S. Analista Pos Vendas Automotive ### "Using octadesk daily has benefits but needs improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 30, 2022 Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved. Pros The way it looks like WhatsApp great for business Cons It has many instabilities very often it is offline and takes a long time to be resolved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fernando C. Cofounder E-Learning ### "Bom custo x benefício" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 15, 2022 Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes. Pros Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço Cons As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Octadesk Basicamente foi uma escolha financeira, tanto o Zendesk quanto o Freshdesk estavam com valores bem a cima na época que fiz a contratação. O Zendesk oferecia mais recursos, inclusive, mas não cabia no orçamento. Então foi uma escolha baseada no custoxbenefício. Não me arrependo, atendeu o que eu precisava, mas tive dias de não conseguir usar e deixar os meus clientes na mão. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James C. Sales and Marketing Marketing and Advertising ### "A formidable tool to organize your company's communication channels" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 12, 2022 We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems. Pros The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive. Cons It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Transportation/Trucking/Railroad ### "Insuficiente " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 September 21, 2020 Pros Preço bom para o que oferece no plano básico. Cons É necessário outros serviços p complementar o uso do octa, recomendo procurar um mais completo para nova implementação. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.