# Octadesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Octadesk Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/192993/Octadesk

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# 

 Octadesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Octadesk

## What is Octadesk?

Octadesk is customer service software that centralizes multiple communication channels into one interface. The software helps companies streamline and optimize sales, customer support, and post-sales processes. Key features of Octadesk include chatbots, a knowledge base, SLA management, and omnichannel support.

## What is Octadesk used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

R$687

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Octadesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.octadesk.com&name=Octadesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Octadesk

4.0 (6)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

R$687

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (6)

Ease Of Use

4.3 (3,594)

Value For Money

4.3 (6)

Value For Money

4.2 (2,648)

Customer Service

3.7 (6)

Customer Service

4.3 (2,758)

## Octadesk alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/192993/Octadesk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Interaction Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Multi-Channel Communication

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Ticket Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Automated Responses

Automatic reply functionality for incoming messages

Octadesk 9 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Access previous interactions or concerns to maintain customer relationships

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.3 (6)

4.3

Based on 6 reviews

## Pricing

Value for money

4.3 (6)

Free Trial

Light

R$687.00

Flat Rate,Per Month

Value for money

4.3 (6)

4.3

Based on 6 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (6)

3.7

Based on 6 reviews

## User reviews

Overall rating

4.0

Based on 6 reviews

Filter by rating

5(2)

4(2)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MA

MARIA Amanda S.

Analista

Information Technology and Services

### "utilizaçÕ DO oCTADESK"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 5, 2024

Pros

PRATICIDADE, sem complicações de uso no dia dia

Cons

Feramenta super pratica e facil de usar

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tamiris S.

coordenadora de marketing

Marketing and Advertising

### "Praticidade e preço justo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2023

Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk.

Pros

É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar.

Cons

Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Octadesk

Preço e facilidade em configurar.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Thallia S.

Analista Pos Vendas

Automotive

### "Using octadesk daily has benefits but needs improvement"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

November 30, 2022

Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved.

Pros

The way it looks like WhatsApp great for business

Cons

It has many instabilities very often it is offline and takes a long time to be resolved

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Fernando C.

Cofounder

E-Learning

### "Bom custo x benefício"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 15, 2022

Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes.

Pros

Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço

Cons

As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Octadesk

Basicamente foi uma escolha financeira, tanto o Zendesk quanto o Freshdesk estavam com valores bem a cima na época que fiz a contratação. O Zendesk oferecia mais recursos, inclusive, mas não cabia no orçamento. Então foi uma escolha baseada no custoxbenefício. Não me arrependo, atendeu o que eu precisava, mas tive dias de não conseguir usar e deixar os meus clientes na mão.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

James C.

Sales and Marketing

Marketing and Advertising

### "A formidable tool to organize your company's communication channels"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 12, 2022

We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.

Pros

The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.

Cons

It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing

Transportation/Trucking/Railroad

### "Insuficiente "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

September 21, 2020

Pros

Preço bom para o que oferece no plano básico.

Cons

É necessário outros serviços p complementar o uso do octa, recomendo procurar um mais completo para nova implementação.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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