# UXtweak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UXtweak the right User Experience (UX) solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/193026/UXtweak/reviews --- UXtweak 4.8 (34) [View alternatives](https://www.capterra.com/p/193026/UXtweak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UXtweak Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews RC Raul C Associate professorHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We were able to create real activities, collect results efficiently, and discuss findings through clear visualizations.“ July 27, 2025 RH Rebecca H Senior UX ResearcherDesign, 201 - 500 employeesUsed the software for: I used a free trial. “We had a go at using the usability tool ourselves and found it hard to move between the test screen and the website.“ June 13, 2023 Patrick W StudentInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “Supports Complex Studies: Capable of handling advanced study setups without becoming overwhelming.“ August 21, 2025 Steven C Senior DesignerDesign, 10,001+ employeesUsed the software for: I used a free trial. “I did this for testing purposes but in real life senario I would be manually doing screenshots of each different pages than actually using this feature as it's just not comprehensive enough and more difficult to look at.“ September 8, 2022 Patrick W StudentInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “Student-Friendly: Generous discounts and a robust free plan make it very accessible.“ August 21, 2025 MN Marta N PhD CandidateHigher Education, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “My only comment would be that the process of sorting can be a bit more technically difficult to do on a mobile device for some participants.“ April 11, 2022 Ecem E Career Transition FellowDesign, 10,001+ employeesUsed the software for: I used a free trial. “UXTweak's best feature is its intuitive interface and ready-made tools which save tons of time while designing UX test.“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrick W. Student Information Technology and Services Used the software for: 6-12 months ### "Powerful and User-Friendly Tool for In-Depth Prototype Testing" August 21, 2025 5.0 I used UXtweak (paid version) over several months while working on my Master’s thesis. It was a reliable and efficient tool for prototype testing, making it easy to integrate my Figma designs and set up user tasks and questions. The setup process was smooth, and running tests was straightforward. Overall, it significantly improved the quality and professionalism of my research. Pros \- Ideal for Prototype Testing: Adding a Figma prototype is incredibly smooth. UXtweak handles nested components and variables well. Changes I made in the Figma file were automatically reflected in UXtweak, and you can choose whether to reset variables, which was very convenient. - Outstanding Customer Support: Responds within 24 hours, no canned replies. The team is helpful and genuinely cares. - Supports Complex Studies: Capable of handling advanced study setups without becoming overwhelming. - Intuitive Testing Interface: Clear, user-friendly design with well-explained steps. - Built-In Camera Recording: Supports (camera) recording directly in the web app. - Detailed Results: Provides comprehensive and insightful analytics. - Student-Friendly: Generous discounts and a robust free plan make it very accessible. Cons It includes a lot of features I personally didn’t need, which made the interface feel a bit cluttered at times. Alternatives considered [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) Reason for choosing UXtweak I chose UXtweak because I received free student plan (full version) and its focus on providing detailed, academic-friendly results. Review Source RC Raul C. Associate professor Higher Education Used the software for: 1-2 years ### "Excellent All-in-One Platform for UX Research" July 27, 2025 5.0 UXtweak has been a fantastic tool for teaching UX research. It made it easy to give students hands-on experience with real methods like card sorting and usability testing. Plus, the team behind it is incredibly supportive—especially for educational use. Pros My experience with UXtweak has been very positive, especially in an educational context. I used it with my students to teach card sorting, tree testing, and usability testing, and the platform made the entire process much easier. We were able to create real activities, collect results efficiently, and discuss findings through clear visualizations. The customer support was kind and responsive, and I really appreciate their commitment to supporting education. Cons During a live class session, when all my students accessed the platform at the same time, it became unstable and crashed briefly. It was a one-time issue, but something to keep in mind for large-scale simultaneous use. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing UXtweak The possibility of an educational license to teach the platform and the functionality of the product. Review Source RH Rebecca H. Senior UX Researcher Design Used the software for: I used a free trial ### "Great use of exercises to perform research but needs refining" June 13, 2023 3.0 Pros We've been looking for a tool that combines all of the UX research exercises we require including usability testing, tree testing, first impression testing etc. Not many UX research tools include this many. Cons It can be quite hard to find your way around the dashboard. We had a go at using the usability tool ourselves and found it hard to move between the test screen and the website. Review Source JP Ján P. CEO Real Estate Used the software for: Less than 6 months ### "Redesign your website to fit your users" April 27, 2020 5.0 We planned to redesign our website for the 2Oth anniversary of our company and decided to take it seriously that is why we opted for UXtweak. As I first thing we run a Replay Visitor study to observe how users used our old website - from results of this test we designed the new web. Then we tested the new design with Replay Tasks to validate it and optimize. We were satisfied with the results. Pros The amount of research tools UXtweak offers and how powerful they are when used back to back. Cons As I don't enjoy reading a lot I would really appreciate video tutorials for all the features they offer. Apart from that, I had no problem. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing UXtweak We wanted to run user recording first, then to get insight on how to built new information architecture and content categorisation. UXtweak offers all of this in one platform. Review Source IP Ivana P. Graphic designer Graphic Design Used the software for: Less than 6 months ### "User validation for your UX/UI designs - easy, effective, affordable" April 8, 2020 5.0 As a graphic designer in heart I was always more focused on the visual part of websites or onterfaces I designed up to this point. UXtweak helped me to realise usability is the number one priority. Pros Fast and simple implementation with GTM manager that I use on a daily bases was without a problem. Variety of features to take a full advantage of all usability testing and UX reseach methods. Great documentation and customer care to find answers to your questions. Cons I liked everything about this platfomt but I would recoment some type of tutorial videos - documentation is great but never the less video gets you up to the speed faster. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing UXtweak UXtweak offers the most features. I like the convinience of not having to use multiple tools. Review Source VR Verified Reviewer UX Specialist E-Learning Used the software for: Less than 6 months ### "Great Tool for unmoderated testing" March 8, 2021 3.0 Pros Is a very intuitive tool, is easy to follow. I created tests very fast and I was able to share them easily with my team before launching. Then once I gather data I was able to download the raw answers, and a complete analysis as well. very helpful and easy to interpret. Cons Sometimes it was buggy when I was creating certain tasks. Alternatives considered [Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing UXtweak They gave me the flexibility I was looking for, and I was looking for a simple tool to tree test and card sort, nothing fancy, I was looking for a tool that got the job done. Review Source JG Ján G. Representative Civic & Social Organization Used the software for: Less than 6 months ### "Biggest bang for buck" May 22, 2020 5.0 Implementation was pretty quick thank to GTM , studies were stable and brought the results I was looking for. Pros RePlay Tasks is the best session recording tool I have used so far. After implementing think aloud protocol and to capture audio feedback of users and crowd feedback - to let users vote on ideas of others it became my go to option for user t testing and UX research. Cons They are implementing new complex features quite often and I dont have the time to read about them and test them out. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing UXtweak Same thing as before - more features Switched from [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Better toolkit allowing me to condact UX research Review Source VR Verified Reviewer Lecturer Higher Education Used the software for: 6-12 months ### "Great experience of educational accounts" December 17, 2025 5.0 Great - my students had very few issues and the support staff were very efficient in replying to any queries. Pros The students on my university course were given free educational accounts to UXtweak. They used the card sorting and tree testing tools to learn about creating information architectures. UXtweak is invaluable as an educational tool. The students learned so much about IA by using these tools - and really enjoyed the experience. Cons Can't think of anything. It was great to get free access and the students learned so much from using real industry tools. Review Source Matej K. CMO & Co-Founder Computer Software Used the software for: 2+ years ### "Great value for all-in-one usability testing toolkit" March 6, 2023 5.0 Pros We really like 5 Second Tests and Preference Testing features. Cons We didn't find anything we don't like, but we use the session recording feature the least, but it's mostly our fault. Alternatives considered [User Interviews](https://www.capterra.com/p/169122/User-Interviews/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing UXtweak Better features for the pricing. Review Source Maria S. UX Researcher Computer Software Used the software for: 6-12 months ### "Best combo of functionality and price!" March 6, 2023 5.0 Pros Love having all possible UX tests in one place! So I have my Figma prototype tests, website tests, surveys, and card sortings all together.Plus the new feature of the own participant database allows me to have a decent user CRM that I can use for my tests.And a special kudos goes to the randomisation features everywhere, so I know that the order bias is controlled in my tests. Cons Sometimes the interface of it could be not 100% intuitive, so you need to invest some time in exploring the tool. Alternatives considered [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[Maze](https://www.capterra.com/p/200860/Maze/)[Lookback](https://www.capterra.com/p/168425/Lookback/) Reason for choosing UXtweak Better functionality set and lower price Switched from [Maze](https://www.capterra.com/p/200860/Maze/) Better functionality set and lower price Review Source NK Nikita K. Student Information Technology and Services Used the software for: I used a free trial ### "Ein nützliches Tool mit kleinen Schwächen" May 27, 2025 4.0 Insgesamt ist meine Erfahrung mit UXtweak sehr positiv. Es bietet viele nützliche Funktionen für UX-Tests und ist leicht zugänglich, auch für Anfänger. Kleine Schwächen in der Bedienung werden durch den Funktionsumfang ausgeglichen. Pros Am meisten gefällt mir an UXtweak die benutzerfreundliche Oberfläche und die vielseitigen Testmöglichkeiten. Cons Manchmal ist die Navigation innerhalb der Plattform etwas unübersichtlich, besonders wenn man mit mehreren komplexeren Studien gleichzeitig arbeitet. Oft gestaltet es sich als herausfordernd, die benötigten Informationen oder Einstellungen zügig zu finden, was den Arbeitsfluss hin und wieder verlangsamt. Review Source TA Tadeáš A. Web designer Information Technology and Services Used the software for: Less than 6 months ### "Changed the way I do webdesign" November 15, 2019 5.0 I recently started to pay attention to users experience on the websites I design. And this tool was a great help. Pros Despite the fact, I am new to UX and usability testing I was able to create a successful study which provided me with valuable insight. Cons It is complex so it certainly has a learning curve. Reason for choosing UXtweak It offers more features. Review Source LK Louisa K. Student Computer Software Used the software for: Less than 6 months ### "A great experience" May 27, 2025 5.0 Overall, working with UXtweak was a great experience—there are only a few minor areas that could be improved. Pros Uxtweak is very intuitive, making it quick and easy to navigate. Furthermore, creating and analyzing studies is simple and straightforward. Cons The evaluation and analysis of the study's results could be more straightforward. Once you get the hang of the results, it's ok; but the results are overwhelming at first glance. Review Source VR Verified Reviewer Senior Designer Design Used the software for: I used a free trial ### "Surprisingly well designed and easy to use product" September 8, 2022 5.0 Pros It's packed with multi-functionality in a single package. Allows you to conduct multiple different test within just 1 subscription. Comparing with some of the top competitors out there, UXtweak does not shy away with the features that it has and it's super easy use with a very user friendly and intuitive way that you can jump on it in no time. The fact that someone who's primary focus is UI and being able to pick this out and started to jump on using it is quite impressive. It really shows the dedication the team has put into designing this product It supports user being able to conduct test on mobile and desktop. This gives user that freedom to freely conduct from different access point. Both platform testing is well designed and not an after thought Cons PDF export is a bit meh. The web portal gives user so much more information in a much nicer way. I did this for testing purposes but in real life senario I would be manually doing screenshots of each different pages than actually using this feature as it's just not comprehensive enough and more difficult to look at. Some of the feature is a bit hidden and needs to take time to snoop around. I think there can be improvements made to have a even better UI/UX. such as the left hand side nav taking a lot of space, or the tabs within a project is also taking a bit of space so leaves a small room for the actual data you've collected. There's a full-screen button but it takes away the additional stuff so I would say it's a bit unfortunate. )but as it is right now it still beats majority of product on the market) Although the tree/card sorting allowed user to be using both mobile and desktop, there isn't a way to filter the result. sometimes it might be good to understand if that has any impact for user's result. there might not be any for a test like this Review Source VR Verified Reviewer Student Research Used the software for: Less than 6 months ### "Great tools and customer support but UI could be improved" August 5, 2022 5.0 Pros I was impressed by the customer support I received. I emailed the company with a question regarding the tools and services offered. I received a response within hours from \[SENSITIVE CONTENT\]. The response was very thorough and helped me learn more about what UXTweak offers. I even got a response to a follow-up email during the weekend, which was an unexpected and pleasant surprise! I like that you can see demos of each tool, so you get a real view of how the data is presented. Instead of just reading what the tool can be used for, you can actually interact with the demo and pretend you conducted the study, such as replaying recordings and filtering participants. The Session Recording tool was easy to set up, even though I’d never done website tracking before. Cons The toolbar at the side of the dashboard is unclear for a new user like me, who hasn’t yet memorised what each icon means. The icons all look very similar: they are all the same colour, and most of them contain the same shapes (rounded squares), which makes it hard to distinguish between them. It’s difficult to know instinctively which button to click on because they don’t have labels. The name of the tool is not revealed even if you hover over the button. It’s only after you click the button that a pop-up window appears and reveals the name of the tool. It took me a while to learn this because I did not think to click it: my instincts told me that if I clicked the button, it would take me to a different page. There is some lag between a website visitor and when the visitor is recorded in UXTweak. I discovered this when I was testing my study. Whenever I visited my own website, it would take about 10 minutes for my visit to appear in the analysis section. At first, I thought that the study wasn’t recording data properly, which made me anxious. Session Recording: It would be even easier to set up if there were some instructions describing how to install the snippet. Review Source Zuzana G. Teacher Education Management Used the software for: 1-2 years ### "Great option for educational and non-profit organizations" October 28, 2022 5.0 Really good , support service is really helpful and patiente, they answer all of my (rookie) questions. Pros The fact that it offers a free plan as well as generous discounts for nonprofit organization. This allowed me to take advantage of professional research tools even though we do not have a budget for them. Cons I needed to run a simple card sorting excercises and some surveys to collect feedback. The platform offer a lot of options I didnt need, so it can be a bit overwhelming at first. Review Source Ecem E. Career Transition Fellow Design Used the software for: I used a free trial ### "Excellent user experience combined with excellent support team " February 10, 2023 5.0 My experience of UXTweak as a doctoral researcher was excellent as the tools it provide helped me to run smooth UX tests and focus groups. Later, when I had some technical difficulties their support team stepped in immediately and solved all the issues I was facing. UXTweak will stay as my go-to address whenever I need to run a UX test. Pros UXTweak's best feature is its intuitive interface and ready-made tools which save tons of time while designing UX test. All the built-in animations and page transitions were welcomed by the participants of the focus groups I organised. So, it is not only helpful for me as a researcher, but also for the people who take the tests. So far it is the best UX tool I ever used. Cons The layout of the dashboard might be unfamiliar at first, but after setting up a couple of test you get used to it and everything fall into place. Further, their support team is super helpful. There is live chat option, as well as the contact form. They got back to me in the same day with tons of tips and solved all the problems I had. Review Source MN Marta N. PhD Candidate Higher Education Used the software for: Less than 6 months ### "The best tool for card sorting that I could find on the market. " April 11, 2022 5.0 I used Card Sorts as part of my PhD research methodology. I research creativity and second language development in adult ESOL learners. The tool has helped me to explore how adult ESOL learners conceptualise the concepts of creativity and second language development. Pros I used Uxtweak for card sorting. Before using UXtweak, I researched and tested many different platforms, however, only UXtwek met my requirements. I liked the flexibility that it offered. It allowed me to include statements in two languages on the cards, which was an essential requirement for my research project. I needed to obtain open, multiple sorts from each participant and the platform made it easy to design. It is a great tool for big-scale and small-scale research projects. The customer service was excellent too. Communication was easy, and the staff was very competent, supportive, and friendly. Cons I do not have anything negative to say about this product. My only comment would be that the process of sorting can be a bit more technically difficult to do on a mobile device for some participants. It is doable but needs some practice. It is not an issue, but it is something worth explaining to research participants. Review Source Jørgen Thune J. Web editor Higher Education Used the software for: Less than 6 months ### "Powerfull and easy to use" October 25, 2022 4.0 Pros UX Tweak is a powerfull tool that helps my company testing the new site structure. Its easy to use, and the analysis tool helps us find the right solutions. Cons Overall UX tweak deliver everything I need for site structure testing. Review Source MK Miloslav K. Digital Lead Pharmaceuticals Used the software for: 6-12 months ### "Nex gen filters in session recordings that saved me days of work" October 16, 2020 5.0 I gave UXtweak a try because they offer a lot of features for one affordable subscription. After the first data came in, I decided to make it my primary UX tool and I am using it since. Pros I mostly used session recordings due to advanced filters they have. Their "SmartSearch" - filters allow you to find out every events users took on your website without the need to set anything up beforehand. This means you will be saving a ton of time when reviewing results and searching through user recordings. You can track events and find out how they influence each other or generate click, scroll and move heatmaps on demand. Cons Only thing that bugged me is that new features get roled out often and I could not keep track with it. Review Source Tanja M. UX Designer Senior Marketing and Advertising Used the software for: Less than 6 months ### "Very user-friendly UX research tool that creates beautiful and easy to read reports. Great support!" March 26, 2021 5.0 We're using it to optimise a shopping taxonomy in an eCommerce site. We were able to increase the findability of products and services. Our customers who participated in the study gave a lot of positive feedback about the study - a lot of them enjoyed the survey and loved the fact that we're asking their opinion to improve the site. Pros I have used the Tree Test functionality. It is really quick easy to set-up a study. Very user-friendly interface. And the results are well presented, easy to analyse and have great visualisations. It made it very easy to present results to our stakeholders. Absolutely loved it! The support over chat was fantastic - very responsive and helpful. Cons I don't have anything negative to say about the tool. Reason for choosing UXtweak Because it was better priced. Review Source Debra L. Faculty Design Used the software for: 6-12 months ### "College class use " November 4, 2022 5.0 It is useful for teaching my students more about UX tools. Pros Ease of use and tutorials integrated into the product. Cons Still needing to determine any negatives. Reason for choosing UXtweak I like free options. Review Source MB Marko B. Head of e-commerce Telecommunications Used the software for: Less than 6 months ### "Great tool for every e-commerce team" November 21, 2019 5.0 Very good tool that allows us to do things that we can not with any other tool from competition. It is very straight forward and easy to use. It has a great support that is very helpful. We see a great potential in this tool and we hope that it will result in a great UX and higher conversion rate on our website. Pros \- easy to use - great features - great support - very reasonable price - easy setup Cons \- one missing functionality (already being added) Reason for choosing UXtweak We use more of them but UXtweak has certain advantages that are important to us Review Source PŠ Peter Š. Digital experience specialist Sports Used the software for: I used a free trial ### "All in one UX research solution" September 29, 2019 5.0 We have tested the forms on one of our projects and saw, that many people were struggling at some point. It helped us to optimize it. Pros We have tried UXtweak for our upcoming projects and for existing as well. Features like tree testing and card sorting were easy to use, without the need to study any tutorials or documentation. We have also tried the user testing and recording feature, but not without opening documentation. The results were interesting, we have never tried testing like this before. Cons The software is quite complex, so I would recommend adding more hints into the administration (especially in the user testing section). Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review Source CB Camilla B. Student Research Used the software for: Less than 6 months ### "UXtweak made it easy to evaluate stimuli for our study" November 6, 2020 5.0 Pros UXtweak is simple and easy to use. The configuration is well-explained, easy and yet very customizable. The analysis methods gives both a simple and quick overview as well as a in-depth insight in the subjects behavior and answers. Cons Would love to see a pilotstudy function included. That is, the possibility to launch the study temporarily, get some results, look at the data, make some changes in the setup and the launch for good. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.