# Perforce ALM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Perforce ALM the right Application Lifecycle Management solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19303/TestTrack/reviews --- Perforce ALM 4.1 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Perforce ALM Ease of use 3.6 Customer Service 4.4 ## Pros and Cons in Reviews HP Harold P Program ManagerMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “That said, I like that Helix in "insanely configurable", flexible and strongly supported with phone center, tutorials, examples and templates.“ August 21, 2020 HP Harold P Program ManagerMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Round tripping items with MS tools as Word & Excel somewhat cumbersome.“ August 21, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abraham H. Software Engineer Used the software for: 6-12 months ### "Difficult to set up, but quite powerful" July 19, 2018 4.0 Pros Helix ALM is super flexible, and can be configured in just about any way you need. It can be set up to automate some steps, and when you complain, they have excellent customer support. Cons It is somewhat difficult to set up, and if it set up incorrectly, it is extremely frustrating to use. Review Source KT Keith T. Programmer Computer Software Used the software for: 1-2 years ### "Good Managment system" April 9, 2025 4.0 Overall, I like Helix ALM, but I imagine that being the lead manager over the server is a huge pain. Pros I like that this product works better than other alternatives for code management, such as GitHub. Cons The price is high, and I wish it were lower so that I could use this for more projects. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/) I made this switch because the code management works a lot better than GitHub Review Source tL tim L. Dev Manager Used the software for: 2+ years ### "the product is an example of an old desk top application" October 17, 2017 1.0 Pros nothing about this product can be said to be good , it is old , cumbersome and clunky . the product needs to be refactored and replaced Cons poor reports - difficult to create can not have different type of issues does not really support scrum approach Review Source Response from Perforce March 9, 2018 Thank you for sharing your thoughts, Tim. We're sorry to hear that your experience hasn't met your expectations. Our support team is always ready to help you and can be reached at support@seapine.com. I'd also like to follow up and learn more details about your experience (and how we can make it better). Helix ALM receives quarterly updates to both the desktop and web clients. You can use both clients with your license. Our top priority with product updates is to make it easier for you to use. It's true that you can't have different types of issues in the Helix IM module. But you can differentiate between issues using a field type (e.g. feature request or bug). Helix ALM also lets you use different item types for requirements, requirement documents, test cases, test runs, and issues. Contact support@seapine.com if you have more questions about this. -Jeni at Perforce Support HP Harold P. Program Manager Medical Devices Used the software for: 2+ years ### "Helix ALM all in one package" August 21, 2020 5.0 Great, used on numerous projects. I prefer it vs a number of other tools I've used: Doors, Confluence, Jira, Jama, Matrix, Trello, Rational, and in house custom. Pros There are numerous packages out there but few that are all in one - one support center packages like Perforce Helix. People often forget that the biggest investment is the user's learning time and having s flexible tool with strong support and ownership is essential. Many other tool packages depend on email or user group/forum support that is unpredictable for each of the "linked" parts of the tool set. I've spend many hours to days trying to find help for problems on some of these. That said, I like that Helix in "insanely configurable", flexible and strongly supported with phone center, tutorials, examples and templates. Cons Round tripping items with MS tools as Word & Excel somewhat cumbersome. Editing in Helix vs familiar MS Word limited. Reason for choosing Perforce ALM All in one tool and phone support center. Switched from [IBM Rational Application Developer for WebSphere](https://www.capterra.com/p/174710/IBM-Rational/) Requirements, Test script, test run, Issues, and version control in on tool with one phone support center. Review Source SB Shannon B. Design Assurance Engineer Biotechnology Used the software for: 2+ years ### "Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)" September 28, 2017 4.0 centralized requirement, bug and test tracking with a complete audit trail of edits, as well as "easy" automatically updating trace matrices. Pros Captures requirements, bugs and testing all in one place, instant update so people are all using the most up to date version, easy to add new users and licenses, can update fields and text easily to better suit project needs, Cons Word export challenges mean that the team won't use the export feature any more and instead has to make the update twice - once in the ALM and once in our "official" word version Test case and Test Run setup isn't WYSIWIG when embedding images into test steps, greatly annoying my developers Test Run system is not adaptable to mechanical testing, where there is one test setup and then many samples to run on a simple test (like a pull test) - so we have testing in multiple places. Validation overhead for medical device software tool requirements means we can't easily update (which means we can't update without spending on re-validation) The tool is not particularly user-friendly - I've used it for years and know where almost everything is, but new users, particularly less tech-savvy ones, have an extremely difficult time moving items through the workflow and executing tests in the system. Review Source KW Ken W. Senior Product Developer, Software Used the software for: 2+ years ### "Helix ALM has the necessary core features but needs work in terms of usability" October 6, 2017 4.0 Through this software, I was able to successfully document software specifications that were linked against test cases, and ultimately used for test runs. This allowed our team to much better understand just how much more work was required to be done and how far along we were in terms of the QA testing. Pros The software contains good functionality for linking various bits of information together between the different modules that we use (requirements, test case management, defect tracking). It's also has the flexibility to be configured to work with many different kinds of workflows (we know because we've gone through a number of different design processes over the years that we've used this). Cons The text editing is the portion of the software that I like the least. Copying and pasting seems to mangle linefeeds, building up a nested list of bullets has inconsistent behavior, and trying to create/edit a table is incredibly awkward. The text editor is still functional, but it's fallen below the minimum expectations for a text editor in this day and age. Review Source VR Verified Reviewer Reliability Engineer Medical Devices Used the software for: 6-12 months ### "Traceability matrix and Helix general use" June 21, 2021 4.0 I do create Test cases, open issues/defects and creating documents via the tool. Also, review and create the traceability matrix Pros The way the traceability is shown and connected together in one page. Adding new test cases and requirements, and supporting the while requirements flow from start to end. Cons In test execution , the execution itself it good, but when it comes to sample size where generally should be one Pass/Fail status, i get several results per number of samples. Review Source VR Verified Reviewer Web Developer Computer Software Used the software for: 1-2 years ### "Using every day." October 10, 2017 4.0 Pros Dashboard look great really great and have valuable information. Love issues filters. You can easily find required issue with them. Cons Would be better if it's not lag. Some workflow steps could be improved. One flow could be assigned to two users. Review Source VL Van L. Software Engineer Computer Hardware Used the software for: 2+ years ### "Usage of Perforce" June 11, 2020 5.0 Overall it is a very good source control tool. It also has command line tools in automation scripts. Pros Shelving files is a great feature for users because they are saved onto the server and if the developers system crashes or the developer left the company, other users can retrieve them. Cons When a new file or folder is created in a "workspace", you cannot add it until you have added the folder in the workspace configuration. It's not intuitive enough if you are a new user. Review Source JL Judy L. Principal Engineer, Manager Computer Software Used the software for: 2+ years ### "It does Everything, but not always easily!" September 28, 2017 5.0 It enforces a decent workflow for trouble tickets and testing. Pros I like that it ties everything together and if you have things set up correctly, you get great trace-ability. It is VERY powerful, and flexible. Cons With so much flexibility comes a LOT of configuration. And it's not always easy to modify your workflow once it's been in use for a while. I really don't like that I have to kick everyone out of the project to make the tiniest change to the workflow and events. The cost of licenses makes it hard for us to have enough for everyone. Review Source AJ Angeline J. QA Information Services Used the software for: 6-12 months ### "Excellent Defect management tool" June 27, 2021 5.0 Excellent tool for defect management. I had a very good experience. Pros We can select a bunch of defects and make changes for fields such as test owner or risk score, instead of editing each and every defects. This saves a lot of time Cons This tool works well in internet explorer. If they provide browser comparability for chrome too, it will be great Review Source CE Carlos E. Software Test Engineer Computer Software Used the software for: 2+ years ### "Great test case/requirement management tool" October 2, 2017 4.0 Pros I like the test case/test run model which gives the the ability to generate base tests and instantiate them using test runs. I write the test once, and generate the multiple times per feature release or sprint. Cons The web interface for the product is not as rich as the thin client. Would like to see that catch up feature wise. Review Source RP Raimundas P. Developer Information Technology and Services Used the software for: 2+ years ### "I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix." October 3, 2017 4.0 Pros Workflow customization, integration with source provider. Dashboards looks nice feature and allows to plan future releases. Cons Lack of HTML support in emails sent by Helix ALM. It still doesn't support inline images. Links... Links could be displayed in more user friendly view. Review Source RR Rimvydas R. Software Engineer Telecommunications Used the software for: 2+ years ### "function rich software." October 10, 2017 4.0 Pros easy to sort items using catalogs, also it's very flexible software and allow to highly customize according our needs. Cons in issue window it's hard to see some details as they are hidden in various tabs. usually we do not notice attached additional files and number of reports. Review Source KK Ken K. Development Services Mgr Retail Used the software for: 2+ years ### "Since buying the product when it was called Test Track Pro it has been a good relationship" October 2, 2017 4.0 Pros Ease of use for IT people and Business alike. Anytime we've had a question on how to use it (thru Seapine Software) it was always answered quickly. Cons Reporting has always been a bit weak but we make do. We also use Test Case Management and it works out well for us also. Review Source SS Sam S. Dev team Lead Utilities Used the software for: 6-12 months ### "Usefull tool but need lot of improvements" October 10, 2018 3.0 Overall this is a good Product. It need lot of improvements 1. Facelift 2. More Widgets or allow creating New Widgets using filters. 3. Ability to link multiple Projects in one Report. 4. More to come :D Pros Everything in one place including requirements/ test cases etc. I am still learning but not enough web content compared to JIRA. Cons Cannot create Dashboards that we need. Not sufficient Widgets and we cannot create any widget other than pre-defined ones. Once you create more projects, you only can generate report per projects. My team works in multiple projects and I have to write multiple reports to see the work. Review Source AS Andy S. Systems Administrator Computer Software Used the software for: 1-2 years ### "Easy to set up and configure" September 28, 2017 4.0 Central place for our companies backlog. Pros Easy to set up, configure and administer. Great way to keep things organized. Keeps team on track with tasks. Cons Client-based application. It would be great if this was converted into a web application. Also, it can get overwhelming if you over complicate the set up. Review Source GG Gintaras G. Software Developer Telecommunications Used the software for: 1-2 years ### "Working for more than 1 year with this tool and I am very satisfied in Helix. " October 10, 2017 5.0 Pros The most important thing is Filters and our company using it as much as possible. Also, we are very happy about Requirements section. Cons Some filters during Helix Item creation are required but they are not marked as required, i.e. Impact Review Source TS Thomas S. Senior System Engineer Used the software for: 2+ years ### "Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance" September 28, 2017 5.0 Pros Easy to use and customize for specific projects, easy to track specific tasks/issues to requirements and develop test cases Cons All features are not available using the web interface making it difficult to perform administrative tasks over the web when access a workstation on the server's network is not available Review Source AW Alfred W. Head of development Team; QA Manager Management Consulting Used the software for: 2+ years ### "Using the TestTrac with a smal process" October 4, 2017 5.0 All our Testcases on one place. Pros Easy to fit the processes to our needs. It is realy a good thing, that this software is so easy to fit also to smal process and deep, and complex processes. Cons We use a old Version form 2012, so we dont now the newest Features. This old version is not very nice and not so easy to use as it could be. Review Source GS Gary S. Sr. Test Engineer Used the software for: 6-12 months ### "I use this for test case development and defect tracking" October 6, 2017 4.0 Centralizes test cases and defects and makes them easier to manage. Pros It has a web interface so the client software does not have to be used. It is easy to use and easily customizable with custom fields Cons Reports are not easily exported to Word for putting test cases into our company's document template. Review Source BK Beat K. Teamleader Regulatory Affairs & Quality Management Medical Devices Used the software for: 6-12 months ### "Easy to use and easy to understand" September 29, 2017 4.0 Easy to use and affordable tool for requirements engineering and testing Pros Mostly self describing User Interface for users and the high configurability of items to make it work for a lot of different requirement types. Cons Even a lot is configurable, the missing of a possibility to save and distribute a view between users and specific per document reduces the usability enormous. Review Source TA Theresa A. Quality Analyst Oil & Energy Used the software for: 6-12 months ### "I have been using this software for a year and a half, and it is good in its speed and execution. " September 28, 2017 3.0 Helped to automate the testing process for certain reports Pros Its speed and execution and its usage of different features like - sending emails, record and playback, user-defined codes are excellent. Cons The methodology used for recording - like Contextmenu, which makes the playback session to fail, even though the necessary objects are available on the screen. Most of the time I have to debug the tool than the software against which it is being recorded Review Source KC Kymahn C. Manager Computer Games Used the software for: I used a free trial ### "My Helix IM Review" March 3, 2020 4.0 Pros Helix IM is A great app I'm not gonna lie...It is its really amazing in what it do. It is was really easy to use!...Its fast to set up. I like how it quickly find bugs and auto-repair them! I also like how they break-everything down for you to understand! Cons Would really, really like to see a mobile app! I mean it is fire but it would be awesome to have a mobile version that you could carry anywhere and still work! Review Source EH Emilio H. Recruiting Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Reliable assesments" September 20, 2023 5.0 Pros I work closely with coders at my company when developing software to make everyone's lives easier in the workspace. We have been using Helix ALM to ensure these are always state-of-the-art developments and it has proved to be reliable so far. Cons I don't have any complaints about this service. 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