# Jira Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Jira Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Jira Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/19319/JIRA --- # Jira Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 28, 2025 Written byInes Bahr Ines Bahr Senior Content Analyst Ines Bahr is a senior content analyst with nearly 10 years of experience researching and writing about human resources, cybersecurity, and digitalization strategies. Her work has been featured in Spiegel, Heise, MSN, IT-daily, and Business Ins... [See bio & all articles](https://www.capterra.com/resources/author/ines-bahr/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Reviewed byOlivia Montgomery Olivia Montgomery Associate Principal Analyst Olivia Montgomery is an associate principal analyst at Capterra, covering program and project management with a focus on the strategic alignment of IT and operations to optimize digital transformation. Her expertise is featured in Forbes, Bloo... [See bio & all articles](https://www.capterra.com/resources/author/omontgomery/) Associate Principal Analyst Written by [Ines Bahr](https://www.capterra.com/resources/author/ines-bahr/) Senior Content Analyst Ines Bahr is a senior content analyst with nearly 10 years of experience researching and writing about human resources, cybersecurity, and digitalization strategies. Her work has been featured in Spiegel, Heise, MSN, IT-daily, and Business Insider. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Reviewed by [Olivia Montgomery](https://www.capterra.com/resources/author/omontgomery/) Associate Principal Analyst Olivia Montgomery is an associate principal analyst at Capterra, covering program and project management with a focus on the strategic alignment of IT and operations to optimize digital transformation. Her expertise is featured in Forbes, Bloomberg, CIO Dive, and TechRepublic, as well as in podcasts, such as The Digital Project Manager. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jira Jira Overview: ### Key takeaways Insights from verified Capterra reviews Jira is particularly well suited to software development and agile teams. Its versatility, however, extends beyond software development to product management, IT operations, and customer support, and it offers robust issue tracking and task management features. While many small businesses take advantage of the more basic free and lower priced versions, Jira's cost increases significantly when adding users, premium features and required plugins. ### Our verdict Jira is a strong choice for software development teams thanks to its native integration with other Atlassian products such as Confluence and Bitbucket. Even though Jira has a steep learning curve and possibly complex navigation for non-tech-savvy users, the software regularly addresses user concerns around ease of use with next-gen projects and Atlassian Intelligence, which allows users to search and make commands in natural language. Overall rating Based on 15,309 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 1% Pros & cons Versatile agile management platform Comprehensive project oversight tools Recurring bugs and reliability concerns Frequent slowdowns with scale Starting price $7.91 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jira alternatives While Jira remains a popular choice, alternatives like Trello, Asana, and monday.com offer user-friendly interfaces and competitive features, providing options for teams seeking different project management solutions. Highest Rated [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) ## Who uses Jira? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile agile management platform 97% positive reviews out of 1295 Most reviewers indicate agile project management features enable flexible workflows, sprint planning, and effective support for Scrum and Kanban methodologies. Christina H CEO, 1 employee. "Jira is an excellent tool for software development project management, AD teams, and Agile workflows; it provides a seamless agile process to manage project development with boards, stories, sprints, reports, and releases." Recurring bugs and reliability concerns 58% negative reviews out of 876 Some users report bugs and issues, including glitches, confusing error messages, and unreliable integrations, often requiring troubleshooting or workarounds. Solounge B Technical Operations Manager, 1,001 - 5,000 employees. "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" Comprehensive project oversight tools 97% positive reviews out of 1072 Most reviewers describe project tracking as robust, supporting detailed task management, collaboration, and real-time status updates across multiple teams and workflows. Spriha A Senior Digital Marketing Officer, 2 - 10 employees. "What I like most about Jira is its robust project management capabilities, which simplify task tracking, promote team collaboration, and boost my teams overall productivity." Frequent slowdowns with scale 84% negative reviews out of 777 Most users comment performance and speed decline with large datasets, numerous users, or heavy customizations, causing noticeable delays and reduced productivity. Naga D Java Developer, 10,001+ employees. "Maybe complex for new users to utilize all the advanced features, and may have performance issues if dealing with huge amount of data and number of users, which may lead to slower response times." Detailed progress monitoring features 96% positive reviews out of 748 Most users report progress tracking provides real-time dashboards, customizable reports, and transparent task status, helping teams stay aligned and meet deadlines. Kusaraju P Systems Engineer, 10,001+ employees. "The ability to organize and schedule activities, track progress, and report on outcomes with Jira is a feature I enjoy." Complex and unintuitive navigation 64% negative reviews out of 460 Some reviewers describe navigation as confusing, with cluttered menus, inconsistent layouts, and a steep learning curve, especially for new or non-technical users. Dariia Y QA, 1,001 - 5,000 employees. "The interface can feel cluttered at times, and navigating through the various features can be overwhelming." ## Jira's interface Jira is appreciated for its customizable interface and native integrations, which support diverse workflows and boost productivity, especially in Agile environments. However, users frequently criticize its complex interface and steep learning curve due to UI updates, which can overwhelm smaller teams. 2+ Ines Bahr Senior Content Analyst It may take a while to get up to speed with Jira, but once a user has overcome the initial difficulties, they will notice how many powerful features are available and how clear and structured the usage becomes. Ease of Use 4.1 (14,352) 4.1 Based on 14,352 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Ines Bahr Senior Content Analyst These features are core to project management, and Jira is shown to perform strongly in these areas. Jira excels in supporting Agile methodologies, particularly with features like Scrum and Kanban boards, customizable workflows, and real-time progress tracking. Features 4.4 (14,054) 4.4 Based on 14,054 reviews The Jira features below were rated critical or highly important by 90% or more of reviewers. Our commentary is based on reviewer sentiment and collective feedback from 2,123 reviews published in the past two years. Task management 4.5 (563) 563 reviewers rated this feature Jira's customizable and flexible task management feature allows you to assign, monitor, and track the details of tasks. You can also collaborate through Kanban boards, and sprint management. However, it does have a learning curve and requires training. Project planning/scheduling 4.4 (319) 319 reviewers rated this feature With this feature you can create detailed roadmaps, and set timelines. You can also create Scrum and Kanban boards, along with customizable workflows. Note that some reviewers mention limitations in dynamic updates and the need for additional tools for non-Agile projects. Task progress tracking 4.4 (332) 332 reviewers rated this feature Jira's real-time task progress tracking gives you visibility into task status, facilitates communication, and helps you identify bottlenecks. Reviewers note that this visual representation of progress can be particularly useful. Reporting/project tracking 4.4 (153) 153 reviewers rated this feature With Jira's reporting and project tracking features, you have real-time insights into project progress, team performance, and resource allocation. Access agile metrics like burndown charts and create customized reports and dashboards. Advanced reporting may require additional tools or plugins. Prioritization 4.3 (197) 197 reviewers rated this feature Set priority levels, drag and drop tasks, and create custom workflows to optimize resource allocation and help teams focus on high-impact tasks. This feature's significant advantage is its flexibility to adapt when your priorities change. Project planning 4.2 (166) 166 reviewers rated this feature Jira's project planning capabilities help you define teams, sprints, tasks, and story points, and you can leverage functionality such as epics, backlogs, and resource allocation for planning. Reviewers appreciate the high-level visual summaries and integration with other tools for comprehensive project management. Budget Management 2.6 (29) 29 reviewers rated this feature Budget management helps track costs within projects, offering insights into resource use and expense management. While useful, many teams opt for specialized financial tools or ERP systems for more comprehensive budget oversight and/or to meet regulation and compliance requirements. Task import 2.7 (27) 27 reviewers rated this feature Jira's task import feature allows users to upload task lists from a CVS file to save time and reduce manual data entry when onboarding new projects. However, some users will find that creating the tasks within Jira provides more accurate results. Email-to-task-conversion 2.9 (23) 23 reviewers rated this feature The email-to-task conversion feature allows Jira to receive and process emails to create work items automatically, with Jira admins able to configure their cloud apps to process these emails efficiently. However, this requires relatively high technical capabilities and reviewers say that the process can lag, prompting some to use alternative solutions for more immediate task creation and updates. Multi-channel communication 2.9 (27) 27 reviewers rated this feature Multi-channel communication aims to unify interactions across various platforms, enabling teams to collaborate across tools like Slack or email. Despite its potential, teams may find it challenging to configure and manage multiple communication channels within Jira. Client portal 3.0 (24) 24 reviewers rated this feature A Jira Service Management license is required to create client portals, which allow clients to submit and track service requests with your help desk or other service teams. Non-licensed users and clients do not have access to Jira's project management side at this time Online time clock 0 reviewers rated this feature Jira’s online time clock can be confusing and not intuitive for some reviewers. Advanced Roadmaps 0 reviewers rated this feature This feature allows teams to plan and visualize work across multiple projects. It helps align team activities with business goals, track progress, and manage dependencies. Custom Workflows 0 reviewers rated this feature Jira allows you to create custom workflows tailored to a team or business’s specific processes. This includes defining different task statuses and setting up transitions between them. Advanced reporting and dashboards 0 reviewers rated this feature Jira offers a variety of built-in reports and customizable dashboards that provide insights into team performance, project status, and other key metrics. Users can create custom reports to meet their specific needs. Portfolio management 0 reviewers rated this feature For larger organizations, Jira offers portfolio management features that help in managing multiple projects, resources, and budgets across the organization. Automation 0 reviewers rated this feature Jira's automation capabilities enable users to automate repetitive tasks and processes, reducing manual effort and increasing efficiency. Users can set up rules to automate actions based on triggers or specific conditions Atlassian Intelligence 0 reviewers rated this feature This is an AI-powered assistant that helps teams work more efficiently. Key features include natural language search, AI-assisted writing, the automation of repetitive tasks by defining rules in plain language, and smart suggestions for tasks, priorities, and dependencies. UI Improvements 0 reviewers rated this feature Users can visualize their work/tasks in a calendar format, making it easier to plan and track deadlines. Jira also improved the search functionality and enhanced the mobile experience. Improvements have also been made to the customizable dashboards, with which users can create personalized dashboards to monitor the metrics that are most important to them. All key features (198) An @mention is a way to tag or notify a specific person about a message/post 50.00% of 10 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 59.25% of 562 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 66.52% of 445 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 69.83% of 537 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements 54.55% of 22 reviewers that rated this feature as important or highly important Jira offers a variety of built-in reports and customizable dashboards that provide insights into team performance, project status, and other key metrics. Users can create custom reports to meet their specific needs. 0 reviewers rated this feature This feature allows teams to plan and visualize work across multiple projects. It helps align team activities with business goals, track progress, and manage dependencies. 0 reviewers rated this feature Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more 67.93% of 396 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 57.36% of 584 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 58.25% of 194 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 12.50% of 8 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 42.86% of 42 reviewers that rated this feature as important or highly important Route documents and other data through one or more stakeholders for review and approval 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 71.36% of 199 reviewers that rated this feature as important or highly important This is an AI-powered assistant that helps teams work more efficiently. Key features include natural language search, AI-assisted writing, the automation of repetitive tasks by defining rules in plain language, and smart suggestions for tasks, priorities, and dependencies. 0 reviewers rated this feature A record of all activities within the system, including user access, changes made, etc. 40.43% of 47 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access 0% of 0 reviewers... Jira's automation capabilities enable users to automate repetitive tasks and processes, reducing manual effort and increasing efficiency. Users can set up rules to automate actions based on triggers or specific conditions 0 reviewers rated this feature The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. 66.56% of 326 reviewers that rated this feature as important or highly important A way to visually represent data via blocks the length of which correlates with the values they represent 0% of 0 reviewers... Budget management helps track costs within projects, offering insights into resource use and expense management. While useful, many teams opt for specialized financial tools or ERP systems for more comprehensive budget oversight and/or to meet regulation and compliance requirements. 29 reviewers rated this feature Create budgets based on historical data and future projections 50.00% of 12 reviewers that rated this feature as important or highly important Monitor and track bugs and issues in the system. 47.06% of 17 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user 78.71% of 155 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 47.44% of 156 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 43.56% of 264 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 20.00% of 5 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates 100.00% of 1 reviewers that rated this feature as important or highly important Track the performance of marketing campaigns across multiple channels. 50.00% of 2 reviewers that rated this feature as important or highly important Monitor service demand and performance to plan for adequate resources that meet business needs 50.00% of 2 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions 48.94% of 47 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. 0.00% of 1 reviewers that rated this feature as important or highly important An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... A Jira Service Management license is required to create client portals, which allow clients to submit and track service requests with your help desk or other service teams. Non-licensed users and clients do not have access to Jira's project management side at this time 24 reviewers rated this feature A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 62.84% of 1811 reviewers that rated this feature as important or highly important A way to visually represent data where different categories of items are marked with different colors 35.29% of 17 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 74.11% of 282 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 56.52% of 69 reviewers that rated this feature as important or highly important Preview how the app will display on multiple device types and operating systems 47.62% of 21 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 69.23% of 39 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 40.00% of 30 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 61.97% of 71 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services 60.00% of 5 reviewers that rated this feature as important or highly important Process of building and deploying software from the build to the production environment 44.44% of 9 reviewers that rated this feature as important or highly important Jira allows you to create custom workflows tailored to a team or business’s specific processes. This includes defining different task statuses and setting up transitions between them. 0 reviewers rated this feature Alter the layout and content of dashboards 50.00% of 52 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 68.75% of 48 reviewers that rated this feature as important or highly important Alter the layout and content of reports 73.53% of 34 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 65.09% of 169 reviewers that rated this feature as important or highly important Connect to big data sources 39.71% of 136 reviewers that rated this feature as important or highly important Import and export data to and from software applications 65.91% of 264 reviewers that rated this feature as important or highly important Conceptual model of how data items relate to each other 57.14% of 21 reviewers that rated this feature as important or highly important Graphical representation of data 55.56% of 297 reviewers that rated this feature as important or highly important Detect and remove errors 45.04% of 131 reviewers that rated this feature as important or highly important Manage the processes involved when making the application ready for use 47.37% of 38 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 48.87% of 266 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 58.68% of 121 reviewers that rated this feature as important or highly important Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken 73.68% of 19 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Create and send email blasts/campaigns 0.00% of 1 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails 100.00% of 3 reviewers that rated this feature as important or highly important The email-to-task conversion feature allows Jira to receive and process emails to create work items automatically, with Jira admins able to configure their cloud apps to process these emails efficiently. However, this requires relatively high technical capabilities and reviewers say that the process can lag, prompting some to use alternative solutions for more immediate task creation and updates. 23 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 40.74% of 27 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 57.50% of 40 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 62.20% of 82 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 43.98% of 773 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 0% of 0 reviewers... For the intention to be used by developers 0.00% of 2 reviewers that rated this feature as important or highly important Supports project management for IT professionals & teams 65.63% of 32 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends 20.00% of 10 reviewers that rated this feature as important or highly important Automate repetitive tasks such as filling out information or creating certain types of forms 0% of 0 reviewers... Store, manage and track all forms in a centralized location 33.33% of 36 reviewers that rated this feature as important or highly important Develop games using code or no-code platforms 100.00% of 1 reviewers that rated this feature as important or highly important Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies 49.91% of 577 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 0% of 0 reviewers... Establish measurable goals and objectives and track their progress over a specific period of time 51.85% of 27 reviewers that rated this feature as important or highly important A visual way of interacting with an application or operating system using items such as windows, icons, and menus 58.70% of 46 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 100.00% of 1 reviewers that rated this feature as important or highly important Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels 0% of 0 reviewers... Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects 37.00% of 427 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas 0% of 0 reviewers... Manage and track all disruptions and incidents 0% of 0 reviewers... An application for source code editing, compiling, and debugging 45.08% of 122 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 60.00% of 15 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 68.39% of 579 reviewers that rated this feature as important or highly important Schedule and assign issue completion dates and/or times 56.10% of 41 reviewers that rated this feature as important or highly important Record and follow the progress of every issue 79.19% of 149 reviewers that rated this feature as important or highly important Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle 30.77% of 13 reviewers that rated this feature as important or highly important Visualization tool to organize and optimize tasks and track their status at every stage of workflow 58.99% of 434 reviewers that rated this feature as important or highly important Collects and aggregates data from various systems within the IT environment 100.00% of 1 reviewers that rated this feature as important or highly important See past and upcoming campaigns and communications in a calendar view 41.67% of 12 reviewers that rated this feature as important or highly important Identify advertising and promotional sources to be used in marketing efforts 20.00% of 5 reviewers that rated this feature as important or highly important Communicate using messages within the system 0.00% of 3 reviewers that rated this feature as important or highly important Monitor task progress and planned accomplishments to better manage project status 50.36% of 274 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 45.42% of 251 reviewers that rated this feature as important or highly important Access the system via a mobile application 46.43% of 28 reviewers that rated this feature as important or highly important Development of applications for mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 41.38% of 29 reviewers that rated this feature as important or highly important Multi-channel communication aims to unify interactions across various platforms, enabling teams to collaborate across tools like Slack or email. Despite its potential, teams may find it challenging to configure and manage multiple communication channels within Jira. 27 reviewers rated this feature Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 60.00% of 5 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously 71.93% of 602 reviewers that rated this feature as important or highly important Jira’s online time clock can be confusing and not intuitive for some reviewers. 0 reviewers rated this feature Level of completion within a task 54.65% of 355 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... For larger organizations, Jira offers portfolio management features that help in managing multiple projects, resources, and budgets across the organization. 0 reviewers rated this feature Predict future data based on historical data sets 62.50% of 8 reviewers that rated this feature as important or highly important Set priority levels, drag and drop tasks, and create custom workflows to optimize resource allocation and help teams focus on high-impact tasks. This feature's significant advantage is its flexibility to adapt when your priorities change. 197 reviewers rated this feature Share dashboard screen within private user groups 0% of 0 reviewers... Document any changes or proposed changes made to business processes or workflows 45.45% of 11 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements 12.50% of 8 reviewers that rated this feature as important or highly important Capture, organize and track product-specific data and information in a centralized location 0% of 0 reviewers... Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment 83.33% of 6 reviewers that rated this feature as important or highly important Identifying desired outcomes and important milestones and creating a plan on how to achieve them 53.03% of 66 reviewers that rated this feature as important or highly important Tools to facilitate the production of information and promote efficiency 0% of 0 reviewers... Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 65.46% of 498 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 64.65% of 297 reviewers that rated this feature as important or highly important Jira's project planning capabilities help you define teams, sprints, tasks, and story points, and you can leverage functionality such as epics, backlogs, and resource allocation for planning. Reviewers appreciate the high-level visual summaries and integration with other tools for comprehensive project management. 166 reviewers rated this feature With this feature you can create detailed roadmaps, and set timelines. You can also create Scrum and Kanban boards, along with customizable workflows. Note that some reviewers mention limitations in dynamic updates and the need for additional tools for non-Agile projects. 319 reviewers rated this feature Identifying critical tasks that make up a project and assigning start and end dates for each 25.00% of 4 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects 65.95% of 185 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 70.70% of 256 reviewers that rated this feature as important or highly important Create, manage, or update project workflows. 43.48% of 23 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 64.71% of 34 reviewers that rated this feature as important or highly important Publish dashboard publicly on various platforms 0% of 0 reviewers... Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity 40.00% of 20 reviewers that rated this feature as important or highly important Systematic evaluation of various aspects of a project or service to prevent defects or issues 40.00% of 5 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 66.67% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 62.50% of 24 reviewers that rated this feature as important or highly important Receive data and information in real time 57.14% of 14 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 68.21% of 195 reviewers that rated this feature as important or highly important Active reporting of data and metrics 56.10% of 41 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 82.61% of 23 reviewers that rated this feature as important or highly important Record live video calls to play later 0% of 0 reviewers... Set an issue to repeat 66.30% of 92 reviewers that rated this feature as important or highly important Set the frequency of a task's occurrence 44.44% of 72 reviewers that rated this feature as important or highly important Planning, scheduling, and overseeing the release of software or system changes into a live or production environment 60.00% of 15 reviewers that rated this feature as important or highly important A timeline for taking a project live that outlines what features should be operational at the go-live date 63.41% of 82 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 80.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 64.35% of 115 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 60.26% of 468 reviewers that rated this feature as important or highly important With Jira's reporting and project tracking features, you have real-time insights into project progress, team performance, and resource allocation. Access agile metrics like burndown charts and create customized reports and dashboards. Advanced reporting may require additional tools or plugins. 153 reviewers rated this feature Assign available resources to various projects and tasks 100.00% of 1 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 54.22% of 367 reviewers that rated this feature as important or highly important Allocate and manage resources, such as employees, equipment, facilities, and other assets 50.00% of 4 reviewers that rated this feature as important or highly important Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties 61.90% of 21 reviewers that rated this feature as important or highly important Identifying desired outcomes and important milestones and creating a plan on how to achieve them 69.57% of 46 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 54.55% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Digitally share screen view with others 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 61.07% of 131 reviewers that rated this feature as important or highly important Display aggregated data points on one page for a bird's eye view assessment 33.33% of 24 reviewers that rated this feature as important or highly important Development of software programs 0% of 0 reviewers... Tracks every modification made to source code 58.60% of 215 reviewers that rated this feature as important or highly important Track the amount of money spent on a certain product or with a certain supplier 20.00% of 5 reviewers that rated this feature as important or highly important Identifying the tasks to be completed and the people to complete them during a set period of time 72.22% of 18 reviewers that rated this feature as important or highly important Define the exact requirements needed by all stakeholders in the requirements process 50.00% of 2 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 61.88% of 320 reviewers that rated this feature as important or highly important Split and manage tasks into individual components 54.67% of 75 reviewers that rated this feature as important or highly important Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. 73.91% of 23 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 27.40% of 73 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 80.00% of 5 reviewers that rated this feature as important or highly important You can easily edit and update tasks, track changes, and maintain a history log. Some reviewers find the editing experience intuitive and collaborative, with autosave and customizable fields, though advanced options may feel overwhelming for new users. 63.16% of 1064 reviewers that rated this feature as important or highly important Jira's task import feature allows users to upload task lists from a CVS file to save time and reduce manual data entry when onboarding new projects. However, some users will find that creating the tasks within Jira provides more accurate results. 27 reviewers rated this feature Jira's customizable and flexible task management feature allows you to assign, monitor, and track the details of tasks. You can also collaborate through Kanban boards, and sprint management. However, it does have a learning curve and requires training. 563 reviewers rated this feature Jira's real-time task progress tracking gives you visibility into task status, facilitates communication, and helps you identify bottlenecks. Reviewers note that this visual representation of progress can be particularly useful. 332 reviewers rated this feature Track and manage the scheduling of tasks 60.06% of 1452 reviewers that rated this feature as important or highly important Add labels or tags to tasks 51.72% of 58 reviewers that rated this feature as important or highly important Allow multiple team members to edit and work on the same document 100.00% of 1 reviewers that rated this feature as important or highly important Organizing a group of people to accomplish a task 46.67% of 75 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 57.22% of 187 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 70.11% of 368 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 48.43% of 415 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 51.47% of 68 reviewers that rated this feature as important or highly important Manage a detailed schedule of a product plan 12.50% of 8 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 61.78% of 259 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 54.05% of 37 reviewers that rated this feature as important or highly important Track and document the history, application, or location of an item or activity 54.55% of 11 reviewers that rated this feature as important or highly important Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch 44.09% of 93 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 50.00% of 14 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation 60.00% of 5 reviewers that rated this feature as important or highly important Users can visualize their work/tasks in a calendar format, making it easier to plan and track deadlines. Jira also improved the search functionality and enhanced the mobile experience. Improvements have also been made to the customizable dashboards, with which users can create personalized dashboards to monitor the metrics that are most important to them. 0 reviewers rated this feature Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 62.50% of 32 reviewers that rated this feature as important or highly important Track the frequency of asset usage 0% of 0 reviewers... Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 61.54% of 13 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 60.95% of 210 reviewers that rated this feature as important or highly important Create, design, and visually represent processes within the software 65.38% of 26 reviewers that rated this feature as important or highly important Graphical representation of data or processes 70.59% of 34 reviewers that rated this feature as important or highly important Development of applications that are delivered over the internet through a browser 0% of 0 reviewers... Create/edit commerce applications for mobile devices and/or web 50.00% of 8 reviewers that rated this feature as important or highly important Allows multiple users to simultaneously annotate on a digital whiteboard 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 25.00% of 24 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs 56.28% of 231 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 62.31% of 1263 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Ines Bahr Senior Content Analyst These features are core to project management, and Jira is shown to perform strongly in these areas. Jira excels in supporting Agile methodologies, particularly with features like Scrum and Kanban boards, customizable workflows, and real-time progress tracking. Features 4.4 (14,054) 4.4 Based on 14,054 reviews ## Pricing Value for money 4.3 (9760) Jira starts at $7.53 for 300 users, which is lower than the median cost for similar products. It may differ for your organization, since Jira adjusts its pricing based on number of users and the type of plan you want. Most project management software buyers we talk to budget between $20 and $40 per user, per month. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/19319/JIRA/pricing/) Standard $7.91 Per User,Per Month It includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 Per User,Per Month It includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Data Center $44,000 Flat Rate,Per Year It includes: - Active/Active Clustering for High Availability - Annual Term License + Maintenance - Atlassian-Supported Disaster Recovery - Environment Control - Optimized for AWS or Azure Deployment - Project and Issue Archiving - SAML 2.0 and Openid Connect Support Value for money 4.3 (9,760) 4.3 Based on 9,760 reviews ## Integrations Jira offers robust integration capabilities. These integrations enhance collaboration and streamline workflows by allowing teams to synchronize data and automate processes across different platforms. Popular integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ines Bahr Senior Content Analyst The integration with Jira in other Atlassian products like Confluence and Bitbucket, as well as many third-party tools allows for a streamlined workflow; for example, developers can link Jira tickets directly to code changes in Bitbucket, while project managers can embed Jira reports into Confluence documentation, ensuring all stakeholders have up-to-date information in a centralized location. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9516) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9,516) 4.2 Based on 9,516 reviews ## User reviews Overall rating 4.4 Based on 15,309 reviews Filter by rating 5(8431) 4(5515) 3(1144) 2(151) 1(68) Mentioned topic Sorted by most recent AU Anonymous User Designer Graphic Design ### "Team Communication done well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Pros Easy to use interface. Makes communication and coordination fast and efficient. It's lightweight too, which is nice. Cons There's not an awful lot tom complain about with Jira. It delivers what it promises and does so rather well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gunther C. Software Engineer Computer Software ### "Industry Standard Work Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Overall, my experience with Jira has been positive. It's a commonly used industry tool, and it is beneficial that most software engineers and product managers are familiar with using it. Pros Jira makes it easy to organize the work needed to complete projects. It's features help engineering leadership understand the status of in progress work, and it helps engineers distribute tasks amongst themselves. Cons Jira is rather flexible, which is good, but this also makes it important for a company to set it up correctly so it is efficient and effective when engineers use it. Simple choices like disabling "initiative" level tickets can hinder the ability of teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Rakhi V. QA Lead Information Technology and Services ### "JIRA in 4 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Jira has been a reliable tool and a strong source of truth for planning and tracking work. It helps keep teams coordinated and makes execution more transparent, even if some parts can feel a little process-heavy at times. Pros Jira keeps everything in one place and makes work easy to track from start to finish. It’s especially helpful for staying aligned with dev and product—bugs, stories, priorities, and status are all visible, so it’s clear what’s blocked, what’s in progress, and what needs attention. Cons It can get noisy and cluttered, especially on larger projects—important updates sometimes get buried in comments, notifications, and long ticket histories. Also, depending on how a project is configured, logging a simple bug can feel a bit heavy with too many fields, steps, or workflows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operations manager Insurance ### "Powerful Project Management with Strong Collaboration and Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 27, 2026 My overall experience with Jira has been very positive, particularly when it comes to managing complex projects and keeping teams aligned. The platform delivers strong Value for Money, as it combines robust features like Task Management and Team Collaboration into a single, scalable solution. I found the Ease of Use to be good once I became familiar with the interface, although there is a slight learning curve at the beginning. After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects. Jira really stands out in and Team Collaboration as it allows team members to communicate, share updates, and stay on the same page in real time. The Task Management system is one of its strongest aspects, enabling detailed tracking and prioritisation of work. Overall, Jira is a powerful and dependable platform that significantly improves productivity and organisation for teams working on structured projects. Pros What I liked most about Jira is its excellent Value for Money, offering a powerful set of features that scale well for both small teams and large organisations. The platform stands out for its Ease of Use, with an intuitive interface that makes it simple to track progress, assign tasks, and stay organised without a steep learning curve. Its strength in Task Management is particularly impressive, allowing teams to break down complex projects into manageable pieces with clear visibility. Jira also excels in Project Collaboration and Team Collaboration, providing a centralised space where everyone can communicate, share updates, and stay aligned in real time. Additionally, the built-in Diagram Creation tools and integrations make it easy to visualise workflows and processes, which enhances clarity across projects. On top of all this, their Customer Support is responsive and helpful, ensuring that any issues are resolved quickly and efficiently. Cons What I liked least about Jira is that, despite its powerful capabilities, it can sometimes feel overly complex, especially for new users. The interface, while feature-rich, isn’t always the most intuitive, which can impact Ease of Use and require additional time for onboarding and training. In terms of Task Management, the level of customisation, while useful, can become overwhelming, making simple workflows feel unnecessarily complicated. This can also affect Project Collaboration and Team Collaboration, as teams may struggle to stay aligned if workflows are not set up clearly from the start. Additionally, while Jira generally offers good Value for Money, some advanced features and add-ons can quickly increase costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joe H. Owner Hospitality ### "Sophistication begets complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 26, 2026 I have used Jira both as an administrator of my own projects and also as an end-user. It seems to be beloved by the IT community, whereas not so beloved by the project management community. Depending on how much time you have to set it up, it can be a great solution for project management, but with heavy lifting to configure it into a productive place. Pros Highly customizable, great for collaboration, great for project management, great for gathering project data and managing timeline adherence Cons The customize ability of the platform can often times lend itself to complexity that may not be warranted, depending on your project. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Regulatory Engineer Medical Devices ### "Great Project Organization Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 26, 2026 Pros Great for organizing projects and task tracking. Intuitive software that can be used for any size project and any size team. Cons For small teams it can be hard to use the software to its full extent. There are a lot of features and managing a built out project in Jira is very time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Debojyoti M. Software Engineer Computer Software ### "good for trackin but too slow sometimes" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 26, 2026 its basically the industry standard right now. even tho its a bit slow i dont think ther is any other tool that handles complex projects as good as jira does. we use it every day at work n it keeps everythin organized, just wish it was a little faster and less clunky. Pros the best thing about jira is the way it handles tickets n backlogs. like if ur doin agile or kanban it just works perfect. we use it wth bitbucket integration so seein PR links directly in the ticket is a huge time saver. plus u can customize the workflow to basically anythin u want. Cons honestly jira is just way too heavy. sometimes it takes forever to load a single page which is annoying when u just wanna check a task. also the UI can be super confusing for new people. like ther are so many buttons and settings hideing everywhere... its a bit of a steep lerning curve if u ask me. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) trello was just too basic for our complex dev cycle n jira has way better board control. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Functional Analyst Information Technology and Services ### "Customizable and Helpful for Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2026 Pros I use Jira for writing requirements and collaborating with cross disciplinary teams. I find Jira much easier to use for collaboration as a team of analysts, software engineers, and QA. Jira is more customizable than other similar tools I've used and offers the ability to make both personal boards and team boards. Cons If a user is unfamiliar with tools like Jira, it can be slighlty difficult to learn. More detailed walk through instructions would be nice for first time users, and maybe even some refresher courses or tips and tricks could be nice for more any user. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) DevOps did not support the customization needed for our team of analysts, software engineers, QA, and UX. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Branko J. Sales Ops Specialist Capital Markets ### "Powerful but Complex: Worth It for the Right Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 Overall, Jira is a powerful and flexible project management tool that delivers real value once properly configured. The learning curve is steep, but once the team is up to speed, the visibility and control it provides over projects and workflows is hard to match. Pros The ability to track multiple projects in one centralized place while maintaining full visibility into tasks, deadlines, and team responsibilities. Cons The steep learning curve; new team members often struggle to get up to speed without dedicated onboarding or training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Junior T. Data Processor Accounting ### "Jira Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 23, 2026 Jira shines brightest for medium-to-large software/dev teams deeply invested in agile/Scrum who need granular control and don't mind investing time (and often people) to configure it properly. It's frequently called the "industry standard" for a reason. Pros Native features for sprints, backlogs, epics, velocity charts, burndown charts, and Kanban/Scrum boards are industry-leading for software teams. Cons Onboarding is tough; the interface, terminology, and setup overwhelm beginners, non-technical users, or new teams (many describe it as unintuitive or cluttered). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## FAQs Jira is primarily used for issue and project tracking. It is designed to help teams plan, track, and manage agile software development projects. It allows users to create and manage tasks, track progress, and collaborate effectively. Jira is predominantly used by small businesses in the computer software, IT services, and financial services industries. It is most commonly used by software development teams, but it is also popular among IT, project management, and other business teams that require robust task and project tracking capabilities. Yes, according to Jira reviewers on our site. The software received 4.4 out of 5 stars for value for money on Capterra. Companies can try the Free version to get a feel for the software before they sign up for a paid plan. Ultimately, the best way to determine if Jira is worth the cost is to evaluate your team's specific requirements and consider the potential benefits it can bring to the project. Jira remains one of the most popular tools for project management. Jira is listed in the 2024 [Capterra Shortlist for Project Management](https://www.capterra.com/project-management-software/shortlist/), which identifies the top products in different software categories based on a proprietary blend of user ratings and popularity. Jira is mostly used for project management and issue tracking in software development. It supports Agile methodologies, allowing teams to manage sprints, backlogs, and releases. It is also used for bug tracking, task management, and workflow customization. Yes, Jira offers a free plan for small teams. The Free version is free for up to 10 users, with limitations on storage, support, and features. Jira is owned by Atlassian, an Australian software company that develops products for software development, project management, and collaboration. Atlassian is known for its extensive software repertoire, which includes other popular products like Confluence, Bitbucket, and Trello. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources 1\. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/) 2\. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) 3\. To identify what users like and dislike about Jira, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment towards the given topic in their reviews. ## Related reading ### [Types of Project Management Software, and How To Pick What Works for You](https://www.capterra.com/resources/types-of-project-management-software/) Published January 13, 2026 by ### [5 Top-Rated Project Management Software for Engineering Teams](https://www.capterra.com/resources/top-project-management-software-for-engineering/) Published December 12, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [Optimize Your Project Management Software Selection by Learning From Buyers With Experience](https://www.capterra.com/resources/project-management-software-buyer-insight/) Published September 4, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) ### [Choosing Project Management Software? Start With This Requirements Checklist](https://www.capterra.com/resources/project-management-software-requirements-checklist/) Published April 2, 2026 by ### [Project Leaders Increasingly Rely on These EQ Strategies as Technology Progresses](https://www.capterra.com/resources/project-managers-increasingly-rely-on-these-emotional-intelligence-strategies-as-technology-progresses/) Published September 16, 2024 by [Olivia Montgomery](https://www.capterra.com/resources/author/omontgomery/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) Popular comparisons [Clockify vs Jira](https://www.capterra.com/compare/19319-169607/JIRA-vs-Clockify)[Asana vs Jira](https://www.capterra.com/compare/19319-184581/JIRA-vs-Asana-PM)[Trello vs Jira](https://www.capterra.com/compare/19319-211559/JIRA-vs-Trello)[monday.com vs Jira](https://www.capterra.com/compare/19319-147657/JIRA-vs-monday-com)[ClickUp vs Jira](https://www.capterra.com/compare/19319-158833/JIRA-vs-ClickUp)[Wrike vs Jira](https://www.capterra.com/compare/19319-76113/JIRA-vs-Wrike)[Notion vs Jira](https://www.capterra.com/compare/19319-186596/JIRA-vs-Notion)[Basecamp vs Jira](https://www.capterra.com/compare/19319-56808/JIRA-vs-Basecamp)[Smartsheet vs Jira](https://www.capterra.com/compare/19319-79104/JIRA-vs-Smartsheet)[GitHub vs Jira](https://www.capterra.com/compare/19319-129067/JIRA-vs-GitHub) [Zoho Projects vs Jira](https://www.capterra.com/compare/19319-169455/JIRA-vs-Zoho-Projects)[Confluence vs Jira](https://www.capterra.com/compare/19319-136446/JIRA-vs-Confluence)[Airtable vs Jira](https://www.capterra.com/compare/19319-146652/JIRA-vs-Airtable)[Todoist vs Jira](https://www.capterra.com/compare/19319-149339/JIRA-vs-Todoist-for-Business)[Evernote Teams vs Jira](https://www.capterra.com/compare/19319-154969/JIRA-vs-Evernote-Business)[Miro vs Jira](https://www.capterra.com/compare/19319-128955/JIRA-vs-Miro)[Nifty vs Jira](https://www.capterra.com/compare/19319-172519/JIRA-vs-Nifty)[Bitrix24 vs Jira](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24)[Quire vs Jira](https://www.capterra.com/compare/19319-137568/JIRA-vs-Quire)[Teamwork.com vs Jira](https://www.capterra.com/compare/19319-120390/JIRA-vs-Teamwork-Projects)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)