Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

2779 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

Jira is the project management tool for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Seamlessly connect Jira Software with Confluence to add extra context to your projects, create and track issues and product requirements, publish release reports, track release progress, and more.


JIRA Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Approval Workflow
  • Dashboard
  • KPIs
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Release Management
  • Timeline Management
  • Troubleshooting Reports
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Budgeting & Forecasting
  • Collaboration
  • Flowchart
  • Goal Setting / Tracking
  • Marketing Calendar
  • Media Planning
  • Predictive Analytics
  • Presentation Tools
  • Project Tracking
  • Spend Management
  • Benchmarking
  • Feedback Management
  • Goal Management
  • KPIs
  • Prioritization
  • Progress Tracking
  • Strategic Planning
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management
  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Time Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

JIRA Reviews Recently Reviewed!


Jira fosters team collaboration.

Jul 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The configurable aspect of the software makes it attractive. I can easily add links to other stories and link to Epics or other stories. It has integrated with qTest and it is nice to see that there is a test script - the name and the status, such as did it pass or fail. I haven't used the bug reporting from qTest to Jira yet - but have been ensured that it is easy and powerful. The filtering functionality is helpful so I can see what I need to do immediately. The History is easy to follow and the ability to comment and @ other users is great functionality. The reporting functionality is outstanding. I also like the Issue Links section that puts all relevant associated documents, stories, etc. in one easy to identify section. The Releases section makes it easy to roll up releases, have tractability and document. The Backlog is easy to organize and move issues up and down based on priority.

Cons: The fact that sub-task identifier numbers have the same format as Stories and bugs makes it a little confusing for some team members when reporting what they have worked on. Team members tend to report that they completed XXXX-1111 which is actually a sub-task of a Story instead of the story number. This can be a little confusing. Currently we have it set up so that you can not attach word documents. This is limiting in some cases. For the team I am on now we are using a Kanban board and the board is just out of control there is so much going on that it hurts my head unless I completely filter it down to almost nothing.

Overall: Since we have integrated Jira and are using Confluence and qTest as well the software has made it easier to document and have all information relevant to requirements together in one place. It is easy to assign work and sub-task are set to auto generate so that saves time of creating each subtask manually. Stories can be moved between project and canceled easily. The Reporting capabilities are great for management. The backlog design makes it easy to prioritize issues. Linking to Epic's and all other Stories and bugs keeps all work being done on one specific piece of functionality together in one place so it is easy for everyone to have access to all important information.

The best way to synchronise requirements, roadmap, agile roadmap, scrum, reporting and much more in a single solution

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been working in information technology field for more than twelve years. For a long period, I was a big fan of Bugzilla. However in my previous company, when we have migrated to Atlassian Jira, it was a very difference experience. When the entire organization moved more in to agile, the product also changed priorities around understanding customers' problems. The migration was tough as we were not in a position to ignore the requirements from our users. The import functionality helped us a lot and thanks to our engineering team to put huge effort in doing research on Jira. I love the way information is organized across, projects, boards with decent agile reporting capabilities. Being in product management, I have enjoyed the flow of user stories, backlog review, estimation, roadmap and Atlassian Jira's functionality to customize workflow. The transparency which Jira brings to the product management team is a big plus. What we are working on, what is going to come next and when, what is in the pipeline are a big relief to any customer facing product development organization. Another beauty is the categorization of user stories and epics, which helps the product owners to start filtration of issues at the entry level itself. The knowledge handover from product team to other teams collaborating for product success ( Eg:- CS, Marketing) became seamless with Jira. The dashboards are great for monitoring purpose. Finding Jira, an effective and comprehensive solution to ensure that every action in a user story is accounted and traceable across the product life cycle without loosing the goal of delivering iterative and incremental value to customers, as fast as possible.

Cons: I like learning new things. Jira require good learning and is not a very light tool. The user interface act a bit confusing sometime. Setup, project/workflow creation, user management etc. are tough tasks and require brains from Dev ops with good knowledge of agile practices.

I have used Jira both as part of a team of developers and also as a Project Manager managing a team.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Jira is a very powerful tool for managing teams of software developers working on one, or even multiple projects simultaneously. It is very robust and feature-rich, with features such as setting up/managing individual tasks, coordinating development efforts across tasks/developers to maximize team productivity, managing/tracking issues & bugs, gathering feedback from non-technical users via Jira user stories and managing project backlogs. There in also embedded support for Scrum & Kanban boards, although I haven't personally worked with those features. The custom workflows allow users to setup and manage their projects & teams according to the needs of their business and their preferred software development framework and management style. Jira is a very comprehensive, all-in-one tool for managing smaller teams of only a few people, all the way up to very large teams of 100+ stakeholders.

Cons: Given the robust features and functions that Jira supports, there's a lot of depth and breadth to the software, so it can be somewhat complex and confusing to newer users, especially those who haven't worked much with project management tools previously. For project managers who are leading multiple teams simultaneously, things can get a bit overwhelming because the email notifications and project alerts can quickly start to become excessive, and there's no way to consolidate notifications across projects/teams.

Overall: Jira helped us to more easily manage multiple teams of software developers and gather feedback from end users for several large applications that we were developing which were at various stages of completion and usability. We were able to use our available resources in a much more optimal and seamless manner, which helped us to complete projects and resolve issues more quickly, easily track the status of specific tasks across multiple projects/teams and monitor productivity at various levels. Ultimately, this allowed us to both reduce development costs and complete our projects more quickly which in-turn increased our business revenue.

Capterra-loader

Its really a good tool for managing the internal approvals with ease. It is user friendly tool.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This tool works on a hosted model and can be accessed from anywhere in the world by using internet connection. The web version and even the mobile version (which i guess has been recently launched) is good and can be accessed through click of a button while it is assigned to you. It is has various options like assigning to different users, obtaining their comments, attaching supporting documents, printing the ticket, reports and dashboards which can be customised by the users, option to download, link the ticket with other tickets, etc., The tool has the option to create various workflows as per the requirements of the users. It has the option to alert the users with email alerts and also reminder mails. There is option to close the ticket, clone the ticket, revoke the ticket. The users can customize the reports and dashboards as per their requirement and download the ticket in various formats from the JIRA tool.

Cons: The reports and dashboards does not provide for reports in a graphical way. The tickets can not be simultaneously assigned two or more users. The tickets can only be closed by the creator which is a set back if the creator does not close the ticket once its gets over. The note which is created allows only text inputs. It does not allow for creation of table or column. Turn around time for closure (at each specific user level) of the ticket can not be generated from the reports automatically. This is a big drawback. Also, it takes so much time for loading the contents and if the internet is slow then it does not get loaded at all.

Overall: We are able to manage our internal approvals effectively. It is really helping to track the status and for expediting the approvals. It works even we are not connected to office network. You can simply connect if there is internet connection available. It helps us to complete cross border approvals easily and reduced manual work and hard copy print outs. It also reduces time for internal approvals and helps to manage even huge volume of internal approvals by the stakeholders. The resources need not run from one desk to the other desk.

Capterra-loader

Good features let down by a difficult hard to use UX

May 24, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: We moved to JIRA from Visual Studio online because it supported Kanban better than Visual Studio Online at the time. On the plus side, it integrates brilliantly with Slack our team communication tool of choice.

You can tag stories, create reports and link to tasks easily and very efficiently with the tags displaying in Slack conversations as JIRA links. Working with Visual Studio Git we tag all of our stories with the JIRA story numbers and they link together very efficiently.

Confluence is included which is a Sharepoint equivalent. This allows you to create knowledge bases of information about your projects which you can use to document your product. You can easily embed reports into this using tags or the query tools.

There are a great set of features and this tool integrates well with other systems

Cons: The UX changes on a fairly frequent basis and from experience not in a good way. It is still quite difficult after a year of using it to remember where things are because the controls are not as intuitive as they should be.

There are a number of bugs with how the UI displays (particularly in swimlane kanban mode) and although it has fault reporting options, you don't feel that any changes you suggest or bugs you report are used.

Confluence often feels like a poor persons version of sharepoint (which is not a recommendation) as it feels clunky creating pages, sections or defining navigation.

The query tools are a bit like sql and partially fill in with suggestions but can be fiddly for the BA to create.

This is a tool I would really like to recommend given how trendy it is but sadly after a year using I can't because whilst it's features are excellent it lacks ease of use.

Overall: Integrates well with other tools including slack and visual studio online

More then you will ever need / Tool to handle thousands of problems one by one

May 21, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons: *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Capterra-loader

A decent requirements tool with good integration across platforms and services

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: JIRA is excellent for developing use cases and defects for a simple or robust software development lifecycle (SDLC) and making the job of a scrum master easier. Setting rules on forms cuts down on incomplete requirements, but like most things, mandating a field not be blank does not guarantee quality content. This isn't a fault of JIRA, but a more robust rules engine would be nice. The link to Confluence can be helpful, if your organization uses it. (My current employer does not; previous ones have)

Cons: JIRA's greatest strength is also its greatest weakness. The workflows can become so complex and convoluted that even the people who created them cannot decipher the intent. Requirements-gathering and entry is simple, but forms-rules enforcement is a challenge. Atlassian offers an on-premises version of the software, but support is mixed. The cloud-based version gets more updates, but is more limited in capabilities. Simple requests (like the ability to color rows/columns in even 16 different colors) sit for years on the "requests" page without action. This forces use of products like Excel and then taking screenshots and uploading images, defeating the purpose of the table. Markdown, or wiki markup language, while not hard to learn, isn't as intuitive as a WYSIWYG editor. Finally, JIRA doesn't easily play along with most Microsoft products, particularly Project or TFS, and its cost makes it hard to justify its inclusion across multiple teams.

Overall: JIRA is a must-have in my line of work. Getting complete requirements from stakeholders is imperative to the SDLC, and in designing software. However, it lacks formal "sign off" capabilities and so the story can be changed after someone has moved it forward in the workflow. This is all tracked in an item's history, but the inability to set up "flags" or to "lock" a story for review is challenging.

Capterra-loader

Not so easy to use but it has all that my team needs to keep track of work in an agile team

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That they are constantly improving and releasing new features that make my life easier as a QA working on an Agile team. My team relies on this software of keep track of what we are doing. It has lots of nice features that we use such as to link issues to one another, link tickets, put labels of versions to be released, link to pull requests on Git Hub and scale priority and story points.
My team also uses a lot the Stories, creating Tasks under them. It's also nice that I receive emails whenever I am watching a ticket in specific to keep track of it.
My entire company uses JIRA across different boards and when you want to contact a team in specific it's easy to just open a ticket or link it to another.
As a QA I also use the filters a lot to find issues that are assigned to me or have been reported by me.
My team also creates boards separating them by Sprints. Which is a very easy feature to use, it considers the back log and it's pretty simple to have a Planning or Retrospective section looking at it. We're happy with the features that JIRA offers.

Cons: The person that organizes the board and tickets need to know a lot about the software to be able not to let it look messy. It's easy to create unnecessary tickets and put them on different places and end up losing track of it. Also, it's not easy to configure the boards to fill in correctly the burn down or any kind of chart.

Overall: Keeping track of a Sprint, a project, a quarter or a year of work is easy. Working on an Agile team, JIRA makes my life better. It has all an Agile team needs to work together on the same or different features.

In big development teams the custom workflow of JIRA allows you to build a solid agile process

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA gives you the essential tools to manage your development projects and comes into its own when you scale up managing larger teams and 100+ developers. User stories, epics, issue management, backlog management, task assignment, tracking charts for scrum, kanban boards etc give you the visibility you need when operating in an multi-team Agile development structure. The visibility of the state of your project(s) and workflow is the key benefit for using this software in an enterprise environment. Another key benefit is you can extend to use Atlassian's suite of products where there is great integration such as Service Desk, Confluence & Stride - although most of our teams eventually developed a preference for Slack.

Cons: JIRA can be a little complex at the outset to the uninitiated, some tasks require searching for in the menu system. Customization does have an overhead attached, for example adding attributes with logic etc. Email notifications can be overwhelming if you are attached to multiple teams, a digest option would probably be better than one email per update.

Overall: Scalability of our development teams was the biggest benefit, this product enabled us to grow and not lose productivity in the process. We were able to maintain good line of sight to what teams were producing and which ones were on track and which teams were off track. This invariably reduced the cost of our development, enabling us to grow faster and get product to market quicker in a highly competitive space.

Capterra-loader

Great for large organizations, incredibly flexible, but not often difficult to use.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking.
It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system.
It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis.
Flat-fee pricing for small teams is very competitive for the amount of power it provides.

Cons: Way too much overhead to actually get started. Jira is so flexible that you have to invest a lot of time to get it working the way you want.
The layout of the interface isn't very intuitive and can take a lot of time to learn. They sacrifice usability for flexibility, which is a blessing and a curse.
This tool is far too complex for a small company or team, although it may be a good choice if the company is growing quickly or manages very diverse teams.

Overall: It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management.

Capterra-loader

It allows the organization of activities in a dynamic way, it also facilitates the estimation of time

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects.
Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out.
Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task.
In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain.

Cons: 1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users.
2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them.

Overall: Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project.

Best agile project management tool i have used so far

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is popular issue tracking and project management tool developed by Atlassian. JIRA has all advanced features a agile project management tool provide like scrum tracking, Sprint burndown chart, Agile reports, velocity charts. JIRA supports estimation of tasks in points as well as hours and does also rack the actual time spent on task. We have customized JIRA based on our project workflow like a sequence PO Review, Start Progress, Unit Testing, Code review, QA Testing, Done. JIRA Supports estimation and lifecycle of sub-tasks also.

Cons: Although JIRA supports all advanced features of agile project development but still there are some area of improvement in it. User has to make 2-3 click to edit task details. It is bit hard to understand the features of JIRA for beginners and for administrators. It can be very complex to customize to the way you need it. I found JIRA bit hard when i wanted to move multiple tickets from current sprint to next sprint.
If you stuck somewhere defining the workflow scheme in JIRA you would have to contact your senior or search for help on internet.

Overall: We are using JIRA to manage our complex institution management system where we are following agile process. JIRA helps in managing and tracking task. If one has got good grasp of usinf this software It is a powerful tool. We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks. JIRA is able to generate time sheets based on work logs. JIRA cab be customized based on one's particular need but It is bit harder to understand this feature. JIRA is not costly if the team size is less then or equal to 10.

Managing ticket in a software team is what it does best. Hard to picture using it for other purposes

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A big advantage for me is that the software is centered and focused on teams that write software. This results in some nice features that you really appreciate when writing documentation and when you are quickly looking for information and old documentation yourself. Specifically, it supports markdown but at the same time it has a basic but useful interface for editing text so that no matter how different everybody structures their text, the end document has a minimum standard of formatting and readability. Everything is searchable and easy to index/link, features which I often use. The standard functions for 'Scrum' or similar programming styles/paradigms are all there (kanban view, ticket priority, roles, versioning, etc.). At least while we used it, the application was always reliable and quick. The ability to create your own workflow for tickets was also useful. Indeed JIRA helps to keep a standard of transparency and documentation. Of course this is not enough and depends on each team, but I think it is quite helpful in helping you get there. Support for markdown is key.

Cons: As mentioned above, I do not think that the program would coupe well for other type of ticket or content management that is not software, but I cannot really attest to that myself. The constant email notifications were bothersome, though you can change them on your settings. Even though everything is searchable, I found it sometimes difficult to navigate and find content. If the team is not disciplined with the ticket organisation, it can become somewhat unorganized. I did not set up JIRA, but I recall hearing that it was not an easy job. I was missing a mind-map view.

Overall: Easy way to manage software-tickets, to communicate about them with co-workers and to customize our own workflow. It takes a lot of the steps of managing a bug or a problem of your mind.

JIRA is the industry standard development management system, streamlining process in all projects.

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ticket management system is easy to use, intuitive, and logical. The Epic / Story / Ticket format allows for easy management of different tasks in projects, and allows project managers and developers to interface seamlessly and easily. JIRA has many pre-built templates for projects and includes functionality for building ticket templates of your own, further optimizing a time-consuming process. The editing and tagging of different tickets allows for incredible amounts of accountability when working, especially between different departments.

Cons: The JIRA interface can be bland, though it is functional. While JIRA does have many capabilities that go beyond basic ticket management, without a full hands-on tutorial it can be very difficult to find extra features and take advantage of them. While JIRA is versatile and can integrate with many platforms, there are some issues with those integrations and troubleshooting them can become quite cumbersome. Our business used Aha! and stopped with the project management program due to issues with our JIRA, as an example.

Overall: Streamlining the development process and saving serious time while working on complex projects involving many different departments and interests. JIRA is a one-stop tool for optimization of the development process and will immediately be felt across any business taking advantage of the platform.

Ultimate IT Project Management platform

Mar 16, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is the ultimate IT project management platform . It's default setting should cater for 60% of all needs of a scrum/kanban team working on a small to mid size IT project. The other 40% can be configured, achieved by external plugins that are abundant in the JIRA marketplace or found in other tools from the atlassian stack (like Confluence).

I've used JIRA in projects with 4 people and 50 people. Would not use any other tool, can no longer imagine IT projects managed with Trello or other similiar tools.

Cons: JIRA has come a really long way in the last 4 years - stitching together multiple different tools creating a more unified all-in-one project management platform (including bitbucket, confluence, green-hoper, hipchat, etc.), incorporating multiple elements of scrum/kanban working style as a default.

It is still visible at times that the current shape of JIRA is a result of acquisitions of different platforms rather than outcome one development team - but its no longer that painful. This is most obvious when it comes to configuration - for example setting more advanced permissions can become shockingly difficult to do.

The learning curve is much steeper than for most of other tools, but this is compensated by IT-targeted functionalities and scalability.

Capterra-loader

Heavy-duty workflow management, but unfriendly UI and complicated bug fixing

Jun 17, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: * Allows complex workflows, and good visualization of them.
* Third-party software plugins as well as Atlassian provided ones.
* Good detail in docs, with DB fixes possible instead of it being a mystery blackhole.
* Integration with other Atlassian products. Straightforward key management.
* High-volume (detailed) logging. Good separation of app config/data and app files.
* Runs on a standard Tomcat build. While you're required to use their included version, customizing it is done the usual Tomcat way, and allows for easy configuring Apache or caching front-ends.

Cons: * Big and complex. It has a heavy footprint and can be sluggish
* Heavy installers and overlap between products. Eg, the full install (tomcat and pieces) is bundled with every product, requiring some integration effort if you don't really want to run several tomcat instances (see "heavy footprint")
* Very poor error management. Doing migrations between servers or from cloud to hosted can result in mystery errors that the UI should be able to identify or repair, instead rough DB fixes are required.
* Eg, a plugin is somehow disabled by an error condition. Rather than offering a UI to re-enable it, or to clear the setting, or reinstall, instead you can't reinstall the plugin (error) and have to go find the DB entry where it's "off", and set it "on". That would be expected in a v1 product, but Jira is how many versions old now?
* And DB fixes require shutting down the service and then restarting it (a sluggish process).

Tasks and bugs are under control

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After having an experience of working with this software, I can recommend it for every company or entrepreneur that has a desire to keep control under tasks execution and total process organization. And no matter where your working staff is situated, this program may connect people throughout the globe. For confirmation of my words, according to one ranking, Jira became the most popular issue management tool in 2017. In my mind, one of the best parts is the integration of the agile methodologies like Scrum. The best benefit of it is the usage of the graphical analysis with the process of the project(s). Issue tracking, graphical analysis, Scrum boards, project structuring, workload calculations, velocity calculations and more are on this platform and its documentation is clear and well organized. Overall, it is a really good choice for agile teams.

Cons: In my humble opinion, in order to have the real benefit of Jira, you must be under the leadership of a very good product owner, with an aim to use Jira as it is intended. When you don't use the software in a good way, you hardly would see the benefits and your developers won't understand how to be more productive and how to achieve goals. Also, in a phone version of this program, I noticed that some features were absent in comparison with browser variant.

Capterra-loader

Great for PM, not so good at user experience

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Used this tool on a daily basis while I was a PM at an agile software company. Favourite features were the boards and the knowledge base. It's easy to add and configure tasks, as well as moving them across lanes. Overall, the software has everything you need to move a project forward, especially with large teams.

Customer support was also friendly when we contacted them over a technical glitch that was interrupting a project. They're not the fastest but they're fast enough. Got the issue resolved.

Cons: As a PM of a very dynamic company, jumping from project to project was the daily standard. The biggest issue we had with this software was not being able to open multiple timers at the same time. We had to run one, stop it, log it, then open a new one, do the same and return to the first timer again. Rinse and repeat. We ended up replacing the time tracking with a whole different software and syncing it.

Also, customizing the boards and features is pretty finnicky. You'll find yourself going down a rabbit hole to find anything. The interface is always changing too so once you figure something out you'll just have to re-figure it out later.

Introducing a new team member to the software was always a long process. It can seem overwhelming to the inexperienced and has quite the learning curve.

Overall: Project organization.

Capterra-loader

the first time I used jira, it was great, I could use it easily

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to customize the planning in the way that is most comfortable for the team to work with.

It offers a global vision about the work of the team, whether the users are in the same location as if they work in a decentralized way in other delegations or perform teleworking.

Order incidents, user histories or tasks from your list by simply dragging and dropping them according to priority.

Choose the way to follow the status of the projects of your entire team, with a quick view, with customized panels or even with a predefined report. You will be able to know to which member of your team your work is accumulated, how many projects are still ongoing, which are completed, add an appointment to the calendar, etc.

Thanks to the workflow that define the processes, you will allow your team to keep track of the tasks, they can change the status of pending tasks by simply dragging and dropping the task in the corresponding column in the kanban panels.

Supervises all the details in an easy and fast way, thanks to all the information is in the same place and thus avoid sending emails or schedule unnecessary meetings. With notifications, the attention of a certain person may be required when necessary.

Cons: I did not receive notifications to the mail.

does not have Spanish language.

the interface could be a little more user friendly

Overall:
better task planning and better performance in software development

Customizable for your most complex workflows, quick to use everyday

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We develop software solutions for a highly regulated environment, and that means lots of bureaucracy before a feature gets evaluated, developed, tested, released. Jira helps us keeping track of the state of the tickets without having to rely on the versatility of spreadsheets (!).

There's also a lot of tools to track time or effort planned or spent, with plenty of fully configurable charts and their very own sql-like query language. If you like fiddling with this kind of things, you can get interesting information out of it, all for the benefit of the team.

Atlassian tools are well integrated and Confluence is a nice tool, too.

Cons: In our case of highly regulated environment, Jira doesn't seem to be compliant with some specific regulations and we can't use it directly as the main tracking tool.

Using the cloud solution, you'll often see changes that might surprise you and get in the way while working, and some times it gets pretty slow (that might be due to the oceanic distance from the servers).

At first impact, coming from a cork board and paper, we needed some time to get used to the small screen. The main issue was the lack of a whole picture of how the (scrum) sprint was going, and we've overcome this only when we took the time to explore the dashboarding features.

JIRA is a useful tool for keeping track of your team's pending tasks and works in progress.

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Creating tickets is easy and there are a lot of useful ways to view what needs to be done/what is currently in progress. Atlassian is constantly working on improving the user's experience and giving them more tools to increase JIRA's functionality. I particularly enjoy the ability to customize the user's dashboard with visual representations of the information as well as lists of the results from custom filters(set up by the user) that allow the user to see whatever subset of the tickets they want to.

Cons: While Atlassian constantly updating is a good thing, it is also the most annoying thing about JIRA. It seems like as soon as I figure out how to use the new UI for JIRA, it changes. I feel like I need to go looking for the functionality that I used in a previous version instead of it being readily apparent how to use it.

Overall: JIRA makes it very easy to track which tasks are in progress and what still needs to be done. It also makes task assignment a lot easier so all members of your team are on the same page. It also communication between team members more efficient in that the person who completes a ticket can comment on the ticket saying what was done or what questions they still have about the ticket.

Best in class software

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I spend most of my working day in the agile boards! So easy to use and endlessly configurable. I can't fault it

Cons: 1) Off-the-shelf reporting is not very useful
2) Charging model can be a bit punishing when you're somewhere in between start-up and full enterprise size

Overall: I've been using JIRA for the best part of five years, and am yet to find anything that quite matches up for day-to-day product and sprint management.

The user interface is intuitive, the permissions structures (once you get your head around them!) are hugely powerful and the overall platform is so configurable that it can grow with your organisation. That said, it can be very easy to design yourself into a mess if you don't know what you're doing. Recent iterations have made this a lot better, and prevent such human error! GIT integration is pretty seamless, and the APIs are really easy to work with.

Downsides:

1) Charging structure: I've always found the licensing structure a bit eccentric; it can suddenly become a very expensive application when your organisation is growing.
2) The off-the-shelf reporting is not great. I've generally had to either take data dumps and edit in excel, or do clever things with the API to get what I need.

Recommendations to other buyers: Make sure you remember how you've configured your instance. I didn't write it down anywhere the first time and lost hours trying to remember the correct order to do everything in!

A powerful project management tool, however does require a bit of training

Jun 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using Jira within a web development organisation for nearly 2 years with great success. I've worked in other organizations who don't use Jira or other project management tools and it's rarely successful to take this route. Normally, a lack of such a tool results in poor performance, time management and increased team frustration. Jira is an incredibly powerful project management tool which offers significant levels of flexibility. Extensions such as GitHub provide additional management and structures, especially within software development studios where often stories are directly associated with a GitHub repository or branch. Jiras kanban boards are also beneficial, allowing team members to easily discover all tasks which are on the board and require actions.

Cons: Unfortunately, as a result of Jira being a powerful and flexible tool it can be incredibly difficult to train new employers to use. This is especially the case if the employee has no previous experience of project management tools or technology. Search for stories can also be incredibly frustrating. Often, if a story is not added directly to a board it seems to get lost "forever". Of course, with a little bit of effort you are able to relocate it, however it's rarely easy.

Feature overload, slow to respond to bug fix, and change requests

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This product is very customizable. We are able to run our dev team using the software. Allows cross team communication.

Cons: Way too customizable, there are often 2-3 ways to accomplish the same thing. This makes tracking down problems hard because you have to check multiple locations.

Admin capabilities are limited. Can't change users names, or emails. Atlassian says it is temporarily disabled, but this has been disabled for years.

Atlassian is very slow to respond to customer change requests and bug fix requests. Some very important and highly voted on change requests have been sitting for 10+ years, with little to no response from Atlassian, often they just close the issue and say "sorry, not going to do this".

Their cloud offering does not offer the ability to customize email notifications. Their entire notification scheme is a mess, you either get too many emails, or none at all, no customization at all at the user level. There is an issue about this that has been open since 2003, and still no action from Atlassian.

Plugins fill in some gaps, but are very expensive and can be more expensive than the core product.

Overall: Managing dev issues

Takes time to learn how to use but useful for Agile work flows

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Well organised flows in the tool for full sprints and for a single task/bug/epic.
Useful for team collaboration, especially if team is distributed in different geographic areas.
Allows attaching images that have been coppied (for example in a screenshot) by using "paste" function - very useful!

Cons: The UI is cluttered and difficult to master. At times it can be very confusing.
Search is difficult - as it is never clear where exactly the search is conducted (in the project? in ALL projects?). Filters are hard to apply, and different filters are missing.
Minor issues can be a real nuisance and slow down the work - for example links will open in the same window, overriding the task you have just been looking at.
There is no autosave - so you may find yourself writing for a while and for some reason a refresh will delete all your work.

Overall: Jira allows our team to collaborate worldwide and communicate in one place. Everything is documented in the tool so it is easy to go back to check our work and do a retrospective.
It helps organising our Agile flows and our day to day tasks.
Although it takes time to learn how to use this tool - it is useful for teams who want to work Agile.

Great issue tracking software for software teams

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA allows easy tracking of issues, making it ideal for use by teams everywhere. It is adaptable as well - I have a client who uses it for keeping track of writing assignments. All details regarding the issue are kept on a single page, which is extremely helpful if you are assigned to the issue. What's more, you can set it to send notifications in case there are updates to the issue page. Chances of you missing updates are, therefore, practically nil. You can also set the issues page to follow your own custom workflow. The GUI is so easy-to-use that I don't even have to read the manual/documentation to know how the update an issues page the first time I used the software.

Cons: I'm hard-pressed naming a con for this software - there's practically none. I've used other issue tracking softwares, but this is practically the best among the lot.

Overall: JIRA streamlined our issue tracking processes. When before issues were tracked using Excel files, JIRA allowed us to shift from this manual process to a fully-automated one without any hitch. This is indispensable for teams keeping track of issues regarding almost anything, not only software.

Its very good tool for Management, testing, development activities.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The below are the BEST things which i found in JIRA.
1.Confluence 2. JIRA 3. BitBucket

1.how easy it is to set up different kinds of tickets from bugs to entire epics.
2.Its very easy to create sub-tasks from main task and linking to another issue is pretty good.
3. I'm glad that they're taking the initiative to make the product better
3.Confluence is really easy to use. You can build pages with widgets even if you don't know how to code anything.
4. Lately the company has been pushing out more frequent updates which is a good change from only a few months ago.
5.Their user interface is simple to use, and you can create an entire website (for internal use) of organized pages.
6.Confluence also integrates with Jira, so if you use Jira, you can pull in elements that are important to specific projects and see their status.

Cons: 1.Because there's so much functionality, Jira needs help documents for user.
2.Many teams only need task management, not an entire fully integrated platform.

Overall: 1.Easy tracking and submitting the issues
2.Maintenance
3.Worth every penny

Capterra-loader

One of the best project management software that I had woked with, very extensible and easy to use.

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The User Interface is really clear, has a Dashboard that can be customizable to adapt at your own needs, reports and results are easy to look and understand. Agile teams can take a lot of advantage of this tool, workflows can be created to match the actual process of the team.

Each tickets are created with an identifier (customizable prefix) and it's capable to store other data related like: title, attachements, images, gif (this will be played), points, espected time, time spent, links to other tickets, etc.

Besides, has a marketplace where you can find a lot of helpful plugins and has a wide suite of other sofware to combine according to each needs:
Confluence (Documentation)
Stash (Git Repository)
Bamboo (Continous Integration System)

Saves a lot of time and post-it's .

Cons: For some startuppers could not be suitable due to its cost, this is an product that gives advanced features for project management.

Overall: Makes agile practice more agile.
The whole team knows the status of each task and progress in just one-click.
Overall progress is known at 24/7 to the clients.

Good for issue tracking and planning

Jul 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jira is a great tool to be able to manage user stories, to track bugs and defects. The various various that you are able to organize your team depending on if it's a scrum team or a Kanban team is great. JIRA has good inbuilt features to support Agile development methodology and the workflow can be defined to match the needs of your team and organization effectively. The ability to configure dashboards, swim-lanes and ability to track the team's progress are some other good features in JIRA.

Cons: The inability to combine and batch updates effectively are some things that I think JIRA could improve on. Also, although some features have keyboard shortcuts, increase the range of shortcuts for common tasks would definitely be beneficial. Also, workflow need to be followed even if it means redundant updates as there is no way to update the status of ticket to a desired status directly. The interface also seems heavy and updates are not very responsive very often.

Overall: Good tracking, traceability and effective organization and management of the team adopting various types of software development methodology.

Good experience with software development teams

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This tool is really good when you need to gather different teams together that are working in the development of a tool.
In my experience, working for a multinational company based in the US West coast and having a developer team in India plus multiple teams inside the company scattered also in Europe and Asia, having a common place so that we can all collaborate through different time zones to make things possible in order for the development to keep advancing is vital.
I really like the way you can categorise tasks so that you can clearly see what's its status at a glance which allows you to have the full picture real quick and then assessing what's coming next in the overall plan.
Another great feature is that it also serves as a ticketing tool that integrates with the whole development scheme. From there you can create tickets with requests or bugs that can then be resolved or developed accordingly.

Cons: Although very powerful, the platform might be a bit tricky at first when you don't know exactly how to work with it.
For smaller companies, the cost of the tool can be a bit high and might not be worth spending that much as they might not profit all of the features at the end.

Jira is very big package comes with too many features - just overwhelmed

Apr 05, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Got too many features, specifically the user permission management got many options
Very popular among developer community and people even use "create jira" instead of create issue. feature wise got everything including its agile scrum board

Cons: Jira is extremely fragile when it comes to its integration with its other sibbling products such as bamboo, bitbucket, confluence etc - more frequently when the server crashes i had to do lot of troubleshooting to fix the integeration back up and running, i would say jira is too fragmented and wants to market as more than one product for its own good than customers ease of use bitbucket cloud has all the features from issue tracking to permissions etc all in one package but when it comes to jira server its simply fragmented and complicated to manage

Jira is good at capturing details but fails miserably when it comes to reporting - too complicated to visualize the project progress

Overall: Issue tracking is great and useful but the UI/UX experience can be improved, administrator setup work can be reduced by improving the settings and integration

JIRA is the go to application for development, devops, and for some ops

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is purpose built for managing software development. For that it it very well suited from stories to bug fixes in the life cycle. In devops, there are great integrations and strong capabilities for stand-up, deployment, upgrades, and changes in operations tied to triggerable events from JIRA. In an ops environment JIRA is a workable tool, but is not ideal. That said it may be worth compromising to have a single tool across the entire organization.

Cons: While JIRA is the go to tool for dev and devops, it is weak in an operations environment. Time tracking and assignment of tasks are highly manual. Queue view are customizeable, but difficult to manage at scale. Analytics are very very poor. I tried exporting data for analytics on DOMO. While I could get that to work, the process remained highly manual and therefore not a workable dashboard environment. JIRA tools, widgets, and dashboards are reasonably customizable, but again not purpose built for ops. For example, time tracking is not start/stop/context driven.

Better than using emails/spreadsheets

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It has lots of useful features like listing dependent issues, tagging other people, generating all sorts of reports like fix rates, open issues, closed issues, etc. Generally it has been good to use and improves project tracking. It integrates fairly well with other atlassian products as expected.

Cons: We use Jira mostly to track development, and there is one area here where Jira falls short; tracking timelines.
A few instances where we seem to have problems:
1. If you have multiple issues that all depend on eachother and you want to easily find the longest poll
2. Organize one person's work queue and see when they are expected to finish one task or multiple. Right now you would manually have to update individual end dates per issue and keep track of the time dependencies in your head. I am thinking of something like estimating number of days needed for a project and you assign multiple projects to a person and Jira could just arrange them in a series (this may not be 100% correct, but better estimate than nothing).

Great application for managing Scrum and Kanban

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. The easiness to manage sprints and daily scrum
2. Creation of custom fields gives a lot of power to scrum master to manage reporting data strong
3. The concept of custom filters is best as to manage multiple teams managing multiple components
4. The JQL is great way of extracting reports in roder to create custom report for users
5. Seamless integration with Confluence that can be used to manage product backlog effectively and creation of JIRA tickets directly from Confluence page

Cons: 1. Performance is really bad on Internet explorer
2. In case of pair programming, there is the possibility of two developers working on the same ticket, JIRA is not flexible enough to manage the use case
3. Viewing dependency across tickets within a sprint view is difficult to manage as the view is not intuitive and sometimes dependencies fall through the cracks
4. There is no concept of reminder of changing any ticket to red is due date is passed or even if any ticket is sitting long in queue of SDLC

Capterra-loader

For something everyone uses, I would think it'd be better

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way to keep track of tasks and have customers or coworkers submit tickets to a department like IT. Having it hosted in the cloud is much better than running it locally on a server. We've done both. It takes MUCH less time to maintain. We can focus on customizing it in other ways. They offer contractors to help you set it up, for a reason, it's a bit of bear to customize to your needs if you really want to streamline processes.

Cons: It has a steep learning curve and it did much less than I thought out of the gate. I expected worklog reports but you have to get a plugin for that. I expected checklists in tasks, but you have to pay a monthly subscription for that plugin as well. After you add several plugins to make it do what you though it would do out of the box, then that's your real cost. It took a lot of time to learn how to use the program and customize. We still don't know everything that would help us.

Overall: After the initial investment of time to learn and customize the program, it's been working out fairly well for the IT team to get ticket requests from the company and to keep track of them. The filters are MUCH more useful than queues so I recommend to only use those to keep track of tasks.

Capterra-loader

A smooth user experience within the Atlassian stable

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tight intergration with other Atlassian products like Bitbucket and Confluence.

Smooth interface and ease of use -

- Drag and drop stories/subtasks in Active Sprint and backlog means easy organisation of your workflow
- Creation of stories/tasks is very easy - there is autocomplete in drop downs etc, that allow you to link to other users/tasks/stories/confluence documents/other story boards and epics.
- Ability to tag stories for ease of search
- Abilty to track hours worked per story

Plenty of workflow related charts (Burndown, etc)

Almost unlimited customization.

Cons: - The unlimited customization is also almost a weakness. Story/Task creation dialogs can become over crowded so the administrator needs to be judicious about the customized design.
- The reports seem a little rudimentary at times, however this may be due to a lack of user diligence in keeping their stories up to date.

Overall: Having previously used a combination of Rally and Trelloboard, I think JIRA is better solution as it offers a better and more user friendly interface. The tight integration with Bitbucket and Confluence as well as other enterprise tools like Slack is also a bonus. Definitely and efficiency gain for our team.

An excellent traffic management tool

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend JIRA to any company looking for an affordable ticketing software. The rewards you reap from this system, far outweigh any minor niggles that crop up.

Pros: JIRA allows for a continued, engaged flow of communication between colleagues and clients. As a traffic manager and digital producer, it allows me to know the capacity of my team at a glance and assign tasks to the right person the first time. From a project perspective, it acts as a one stop shop for all documentation and tasks and allows my team to communicate effortlessly with our clients. The permission levels among users means tickets can be passed around and worked on without clients being bothered with endless notifications regarding the workflow. JIRA allows you to view details at both a granular and more general level as well as acts as an archive for all work undertaken by particular users or within particular projects and sprints.

Cons: It does take a while to master the creation of filters, projects and workflows and the default settings are not fit for everyone but the great thing is your JIRA admin user can amend all details to match exactly what your company needs from the tool.

Capterra-loader

JIRA allows myself and my team members to all be on the same page when it comes to work projects

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Within the JIRA system, my team and I are able to accurately and systematically track our inter and intra team projects. Outside teams are able to easily request comprehensive asks for my team and are also able to keep track of our progress. Within our team, we are able to have a central hub to communicate on specific projects and assign granular tasks to the right people. We are also able to gather more overarching data, for example what sort of projects we spend the most time on over the week, month, and year. This is invaluable information when it comes to making big picture decisions.

Cons: The learning curve and complexity for creating a system in which the entire team and outside players thrive is a bit steep at first. The scheer amount of customization the system has can be daunting for new users. There are some standard "templates" you can utilize when setting up the workflow process but every company and team will have unique flows that they must adapt the system to. Some integrations are also limited in terms of what you can do and how many systems you can connect to.

Overall: It's a great tool to keep your team organized and quantify your work.

Robust & fairly flexible tool, with extensive functionality, a huge user community, and decent customer support

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I can't speak to the 'value' factor, as I don't deal with the pricing/licensing aspect, but is a very powerful tool that manages to maintain a high degree of usability .

Pros: This tool is extremely capable, with a great deal of configurability and extensibility. Its widespread acceptance as tool-of-choice for issue-tracking means they do a lot of things right, and there's a vast number of users and administrators that actively participate in their forums and problem-reporting system. It's documentation, of both the product's GUI and its API's, is well above average.

Cons: Despite the impressive support for field customization and powerful search & filtering features, there are still some glaring limitations, such as the JQL 'cascadeOption' method's lack of support for wildcarding (or an 'any' keyword, even though it HAS a 'none' feature). Ongoing evolution of some interfaces or API's can present somewhat of a 'moving target', but they can't be accused of 'resting on their laurels' or letting the product get 'stale'.

Capterra-loader

JIRA is an amazing tool in a very useful suite of project management software.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: JIRA is a great way to track items that need to be done or defects that need to be fixed across a business. If you take the time to customize the interface, add fields, workflows, etc. that match your business model, JIRA can make your organization so much more transparent and efficient. Combined with it's siblings Confluence, BitBucket, et. al. you have an amazing suite of productivity tools. Each individual may feel that they are doing a little more than they used to when adding information into these tools, but the time saved in meetings, querying peers for information & not having the full picture will soon become apparent. To get the most of JIRA, be prepared to customize and train. Without those two pieces, you may end up with users who don't see or feel the benefit.

Cons: The least appealing thing about JIRA and the other tools in the Atlassian suite is the fact that you must buy plug-ins to get a lot of functionality that should have been built in. Atlassian is proud of their App ecosystem, but, from an end user perspective, it can just feel like it is a place grabbing your money.

Capterra-loader

Useful tool for agile development

Apr 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The tool works great to keep track of an ongoing software development job. Multiple users can get involved within the platform and have different subtasks assigned to them.
Having the possibility to create workflows keep things simple and easy to see what's the current status of the whole task at a glance.
The platform allows for customisation as well, this comes really handy as no project is identical and you may need to add some automations to the process to meet your specific needs.
Thanks to their recent Boards implementation, you can see the next tasks that need to be worked on and as well as what's already been done and what's in progress.

Cons: The platform might be a bit overwhelming when you start working with it for the first time. It's hard to know all the possible functionalities until you have worked with it for a while.
Although it's possible to customise, some parts can get a bit tricky to perform if you don't have the knowledge. On the other side, you can also reach out to them if you need help.
In terms of pricing, it can get a bit expensive if you need a lot of users.

Best issue tracking software hands down

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As a software professional, I depend on Jira to keep all the issues organized. I am currently on contract with a fortune 100 company and we use jira. Jira allows you to not only track issues, but organize by epic, link to bitbucket/stash pull requests. This means that when a developer commits a fix to a issue or story, everyone in the project can track exactly the status. Example: open, in progress, dev complete, in QA, etc. It supports agile development with sprints, story points, etc. Further, if you have other Atlassian products, it can seamlessly link.

Cons: The one thing about jira: It's not just a software package...its a mindset. At first, I had a real hard time with the concept of epics as I came from "bugzilla". But, once I mastered the concepts, it was a breeze to track and resolve issues.

Overall: Transparency. Full tracking abilities, from notes on the issue to pull request/commits. QA results. Many people can work on the same issue.

Capterra-loader

Top quality service for project management

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This application is excellent for project management and has good features, but its strength lies in the management of incidents and is where most benefits for work teams, has a good engine for its creation and management, covering many tools that help to specify, control and solve all the incidents that arise during software development, but this does not mean that it also has an acceptable behavior with agile and scrum methods, so that you can do a good job with quality management .

Cons: Its cost can be big if you need several users, it depends a lot on the amount of people you have in the company and who will use the product.
To turn it into a complete tool for project management, you must work with other software that enhances its operation.

Overall: Improve much in the organization and control of incidents that occur during the development of sodtware, having a repository where I can observe the status of each, giving quick and concrete solution to each error or problem.

Overall very useful, but difficult user experience wastes quite a bit of time

May 21, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Allows our company to stay organized in terms of feature requests and bugs. Overall, good communication tool allowing you to ping different people and see updates through email, and overall a good productivity tool. Also, a pretty decent mobile app that reflects similar to the web version.

Cons: Search is terrible. Because people can word requests differently, we end up with multiple requests or bugs that are the same thing. For some reason, minor wording differences will not bring up the applicable requests. Often I need to remember the company name that requested it to find it because I can't find my own request. Also, there are strange UX designs, for instance, you can't just mark a ticket or improvement as "complete" or "done" easily, depending on what it is, you can only change the status to certain things. Everyone is confused and we end up with tickets that will not close.

Overall: Tracking requests and improvements to our product works well.

Around 1 year of intensively use of JIRA + plugins (BigPicture) as supporting tool for projects/Ops

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. Wide coverage of functions from portfolio supporting processes , through projects and programs until operations processes.
2. The plugins Atlassian marketplace is really a font of trust and richness of alternatives for every kind of needs.
3. Friendly user interface and agility oriented design.

Cons: 1. In spite of the effort to replicate standards and best practices from other products (e.g. Gant chart in Big Picture) there is a notorious difference in the real practice between the web (SaaS) user interface making it slow and un practical sometimes. There are other web interface products with better functionality performance in the we inteface layer.
2. A lack of easy upgrading/migration process when including DB change. Actually we are in the third attemp to upgrade Jira + FishEye + Crucible version to a higher one because issues found by our Jira admin in every try. I experienced an excellent support as final muser but maybe the support for Admins does not get the same level. A strong program for certification on use, setup and admin JIRA products must be disseminated in effective way.
3. The communication and functionality could be leveraged with a social media style look and feel, specially with Mobile apps for JIRA

i found JIRA very useful while working in my software testing and reporting the bus using JIRA.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well organised and plenty of option while in writing for JIRA or reporting any bug. easy to understand and plenty of templates to write the description. Speed, reliability and customisation ability.More than just a bug and incident management tool which provides more benefits in one place. Very customizable dashboard, filters and queries

Cons: Very few cons. I was very happy with the product and used it for 8 plus year , Really the only dislike is that it offers so many tools & capabilities, you can keep uncovering more efficient ways to use the service and platform which can be a little disruptive.
little bit expensive for small team (11~20) the email notifications isn't customizable ,sadly no mobile client yet. Because there's so much functionality, Jira can be overwhelming. Many teams only need task management, not an entire fully integrated platform. Because of this, Jira also runs a bit slow sometimes.

Digital Team Member using Jira for task allocation and tracking

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The most important PRO for me would have to be viewing all your assigned tasks all in one place. When an email comes in and the job is allocated, all assets and information is in the Jira task meaning less time looking around through countless emails for information.
Being able to see all of our teams work load.
Commenting and interacting with clients and team members through the comment internaly or customer functionality.
Tracking time taken to get the job done

Cons: Sometimes it can be hard to find the jobs once you have completed them.
Interface can be a little cleaner

Overall: The biggest benefit we have gotten from this software has been the ability to track jobs and at what stage they are at. We can easily move Jobs between Design teams and digital teams depending on the needs and what the job calls for. As a user, i am no longer looking through countless emails on a job as they are all in one place, Jira. I can comment and tag the right people if i need assistance, further information or have any questions and comment on jobs is a cake walk.
This software also allows us to be able to track how long jobs have taken and if we need to take further steps to ensure jobs are getting completed quicker.
Also seeing the workload of team members and being able to allocate a job is a fantastic ability to have and ensures no information has been missed or lost.

The best tool I know for managing agile work

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What first strikes you about JIRA is its complexity, but that's treacherous. For one, other products in this space have dreadful usability. And JIRA is really pretty simple, if you think about it. Everything is an "issue", i.e. an entry in a database table -- or a row in an Excel table, if you're more familiar with that. Everything else, and there is a lot to this product, derives from those database fields (i.e. table cells). Statuses and workflows are just values underlying a couple of -- highly configurable -- restrictions. Boards are just a filtered view on the whole data. Your users don't need complexity? Then adjust your filters, and they'll be happy.

Cons: Why is it that an agile tool even in version 7.7 does not know about agile teams? That's so basic, it should have been in version 1! Now I have to fidget with (expensive) add-ons or (annoying) custom fields instead.

Capterra-loader

With jira I was able to manage the tasks of my projects and evaluate the performance of the team

Mar 28, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you to apply the Scrum process.
Project timing management.
Fluid communication with the team
Know the problems that arise in the project.
Manage the time worked by team members
Create Work Epicas and Sprints.
Add plugins that allow to perform QA tests, Control Version, Project times reports, etc.
You can customify developing plugins that can be added to Jira

Cons: The reports provided by the base application are not very useful, you must add plugins (buy them) to give more versatility.
Charging an amount per user can be very expensive for startUps
It can be a bit difficult to manage for users with less knowledge of project management

Overall: Jira has allowed me to continuously monitor my software projects, controlling the incidents that affect the delivery cycles of software products. In addition to allowing me a communication with the members of the team that allows us to coordinate the actions to develop in an agile way the software

Capterra-loader

We absolutely love JIRA. It's so powerful.

Apr 20, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We're a marketing team but use scrum development rules applied to marketing and JIRA has been an amazing, customizable tool for that. Automating workflows has been really powerful. Tracking points has made us far more efficient than we otherwise would be. It's greatest strength translates into it's greatest weakness. When you pack so much power and methodology into one tool it becomes a much more niche product built for specific people and can seem difficult to use. But, that's what we love about it. One you learn it, it changes the game.

Cons: In order to use JIRA you need someone or multiple people that really understand agile development and scrum to make it work. Otherwise, you won't be able to leverage it's power.

Overall: If you have an agile team (developers, marketers or anything) this tool is second to none. Getting an entire company working with an agile mindset and using this one tool will yield unheard of results.

Super customizable, hard to understand configuration model

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Many add-ons, customization options, large industry adoption (user community)

Cons: Hard to troubleshoot performance issues, hard to understand configuration model

Overall: I have been using and administering on-premise installation of JIRA for several years. The large selection of add-ons (3rd party as well as Atlassian provided) is a definite plus. Understanding the configuration model, workflows, how the configuration is tied together takes a lot of time though. I have also struggled with sorting out performance issues with JIRA - the official documentation does not provide much guidance and you have to do your own research. Upgrading JIRA also takes some practice as there are some non-trivial steps along the way (this is in stark contrast with other Atlassian applications like Crucible where the upgrade is relatively easy. JIRA is still far the best issue tracking system that I have ever used. I wish though that we opted for the hosted version to avoid the cost and pain of maintaining an in-house installation. Note, however, that not every Atlassian product has a hosted option (e.g. Crucible).

Recommendations to other buyers: Consider the hosted option first

Very Useful Tool for Managing Development Projects

Mar 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Makes it quick and simple to keep track of all project tasks throughout the project lifecycle, refine requirements and assign team members. Accommodates agile development and makes our processes more efficient by grouping issues into sprints. Great communication tools with pinging to ensure that all team members are kept updated and can answer questions in a timely manner.

Cons: Universal/general settings are not intuitive and are quite complex to set up. Going back and revising them is not easy either. Managing multiple projects can sometimes cause a cluttered interface that requires filtering to get to what you need to view. Ease of user use is often times tied to the initial or universal set up, so if users do not know what they are doing it can be a problem. Mobile interface is limited and does not allow access to all features, which can make it difficult to manage on the go.

We are following agile and for agile Jira is really good option.

May 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are working on very large software product and following agile methodology. Jira provide us lots of feature which are very use full in agile. We can create and manage diff projects, user stories into jira. creating team wise sprint into jira. We can easily distribute task across the team member.
We can create customize dashboard to manage our daily task related activities.Scrum will be manage easily using jira. Project and task tracking is really easy.We can assign different roles and rights to users.So as per my opinion if you follow agile then jira is good option for you.

Cons: Modification into the large project is fewer costly in terms of efforts into jira. There should be be some easy modification available into software.After modification there should be chance to generate data inconsistency into jira and to manage this there is need of fewer more work effort.

Overall: We were managing our agile process easily using Jira. There are lots of option to create different type of dashboard which help us to manage project and track daily task of different team members.

Primary software for tracking issues and tasks.

Jun 16, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Jira is the flexibility to create custom boards and views that suite each team that has to interact with a ticket-tracking process. My team was able to make a view that is custom to the flow that we wanted to move through project tasks, and Jira made it pretty easy to accomplish. My team has a focused way of addressing and moving through tickets without muddying the waters of other teams that need insight to what we are working on.

Cons: Jiras flexibility is also one of its downfalls. The options for managers to organize and create tasks can come at a cost, which is making a complicated process for the other team members to follow. Jira seems like it has made its own paradigm for usability and interaction protocol. For example, after moving a ticket from one board to another, the only way to find it without having to go to search is to click a tiny link within a toast that disappears within a few seconds. With complex projects with larger teams, it can be overwhelming to keep track of items - we cane easily lose tickets that are not kept a close eye on.

Overall: Extremely powerful software that can scale from small projects with a few people to very large (milti-)projects with seemingly unlimited people.

JIRA is online planning and collaboration tool for maintaining my project tasks on a daily basis.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Creation of tasks and boards is pretty easy
Integration with other tools were awesome
for any story i can maintain all the history in the form of comments..
if any one does any updations it will maintain activity , so we know who all touched my story/tasks
handover of stories and tasks will become pretty cool as we have all the info inplace.
I like the search option in JIRA, simple text search will be done on all the boards which i am using from years.
report generation is also pretty cool, i can write simple query and get all the info i need.
Alos this reports can be generates in various forms like XL , PDF , ....

Cons: Not many cons on JIRA
There are too many features which are available not known to me in the staring times.

For first time users if you can display all the available features in simple slide form or video form it will be great.

Once you get their licensing model, you see the value

Sep 22, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support
4 / 5
Value for Money

Comments: We had several tool for manage projects over the years, and took time to learn that Jira would cover most of our needs for project communication, time tracking, issue tracking, among other things. This is a powerful product that will allow you to scale, and is very flexible. There are a number of add-ons and other applications (such as Bamboo, Jira Agile, Service Desk that you can buy and extend your service, of course depending on your needs. We use Jira for Agile and Confluence to manage our Agile projects, the integration between those 2 components is great and besides the company apps you can go to the app market to find new ones. I must say that the product exceeded our expectations, their customer support is a bit weak, or at least my experience wasn't that good. But overall, it worth the money.

Pros: It can be an issue tracker, a classic project management and an agile tool among other things. Also, the licensing model is per use and bands, you start with 10 users at 10 USD/month, and if you pass the 10 users will automatically switch to the 15 users at 50 USD and so on, but if you use less than 10 again it charges you 10 USD/month again. Their customization of issues workflows is great. For Kanban there is a catch: you can add all the columns you want, but you need to configure those in the issue worflow if you want to use them :)

Cons: The configuration of the whole system takes some time to do it. Of course if you want to implement the different processes, such as your development process, the issues statuses, etc. Their customer support is a bit weak, like mostly every huge company.

Simple. Effective. Easy.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the features give us amazing flexibility to get super detailed or keep tasks generic. View only my issues button is great. I like the subtasks within tasks. I wish there was an easier way to view the details of a subtask without completely changing pages.

Cons: The mobile app UX is terrible. Example: On the business project boards it took me a hot minute to figure out how to switch from 'Cancelled' to 'Rejected' to 'Open' etc. It is NOT apparent at all how to switch between these sections.
On the main dashboard I think it'd be a way better use of space to show projects or boards that you recently worked on. Right now half my screen is taken up with a small introductions box.
also, am I blind or just really dumb? WHERE DO YOU LOG IN? There is no login button from this page or any other page for that matter. https://www.atlassian.com/software/jira
Might be useful. I recently cleared my browsing history and it actually took me an extremely long time to find out where to go to get back to my jira dashboard. This needs to be fixed.

A rich full-featured software development and task tracking software built for software development.

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - If you have the development skills for Jira, you can create workflows specifically for your organizational processes
- An organization should consider dedicating a full-time employee to development if Jira is leveraged heavily for custom workflows. It's a powerful tool, but requires resources to leverage fully.
-

Cons: - Jira was designed to perform some workflows we have created with in it. Namely, an intake form and approval system for a rudimentary change management system. Though we successful in our change management workflow, certain issues we faced were fundamental design blockers with the way fields, approvals, and changes to tickets are created and managed. Again, not a con for Jira.
- Workflows and development can become very complex, and requires a strong understanding of development/coding skillsets. This is not a lightweight solution, in my opinion.

Capterra-loader

Best Project management tool around

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility in configuring different workflows in one project. I also love the issue collector which we are using for production users to report issue's. These users do not have to be licensed in JIRA. We created a desktop ICON that they use. The story then is submitted to our backlog for review. This is the greatest tool and has been working so well that the business unit has asked for a new workflow and ICON to report other type of issue's.

Cons: There are not a lot of Con's but sometimes it is hard to find what needs to happen first when setting up a new project with new issue types, fields, workflows etc.
There is a lot of documentation but nothing to show the flow and order to do things in. I am still struggling with understanding the permissions for global and project.

Overall: better ways to manage a project and also personal tasks that need to be accomplished

Awesome tool for Managing multiple projects

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Different boards (Scrum, Kanban etc)
2. Features of running multiple sprints in the same project.
3. Custome rule creation (Fileds, Group, Notification Group, Roles etc)
4. Excellent insights on the release level
5. Rich availability of components
6. Tracking facility
7. Log Generation
8. Version Controlling
9. Creating custom dashboard is also a nice feature which always helps me to generate and track record for a project and team.
10. So much integration available which is really awesome.
11. Having a different level of verification(Reviewer, Reporter, Watcher etc) is really nice.
12. Having a rich filter where we can search by using available field and also by entering some in-built query.
13 Having all possible tagging facility.
Many More......

Cons: 1. 2 FA is a bit confusing and looks a little complex. Can be organized in a better way.
2. Got a feedback from finance dept nice to have billing facility in a different currency(Only supports USD and AUD

Capterra-loader

Cost effective project management tool

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA is a robust project management tool that allows your team to easily communicate, monitor and control a project. The software allows you to customize issue types, workflows, screens, priorities, etc. for projects. This allows project teams to be more effective and follow specific processes around project work. The Atlassian marketplace provides a number of plugins to help you be more effective and add additional features not delivered by default in the application. The software is well documented and support is knowledgeable. There is also a large online community supported by Atlassian where you can ask questions.

Cons: JIRA by default lacks some functionality to properly manage and monitor more complex projects easily. This will require you to purchase plugins that can increase the overall cost of the software.

Lots of possibilities, but steep learning curve for some users

Mar 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is extremely feature-packed, which makes it a very malleable tool that can fit the needs of a wide variety of companies.
There are tons of possibilities to set up custom flows, views, boards, filters. You can really mold your data to how you want to see and handle it within and between (sub)teams.
Integration with other tools is a definitely a plus.
I also like the "export search results to RSS feed" functionality to stay up to date on certain projects via a handy feed.

Cons: Because of all the options, quite some lingo and a bit of a cluttered interface, it's not easy for beginners to find their way around at first.
Some of my colleagues who don't need to use Jira as frequently or intensively are still struggling a bit a year after we've started using Jira in the company, even though they have an above-average tech-savvy profile and usually adapt well to new tools.

Overall: What used to be stored and managed in separate tools and flows and teams has now been brought together into one single can-do-it-all environment.

Flexilble tool for controlling your projects

May 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is rich in various plug-ins that can help you in everyday work with projects. In general, the program is flexible enough and compatible with many others tools.The program has excellent tools for visualizing the workflow, task performance status. You can trace all of the projects at the same time. Moreover, if there are any ideas that can not be implemented for this moment, you can log them to Jira. It works especially good with the methodology of iterative development of software(for example Agile).

Cons: The small drawback of Jira is the absence of training or support when you are getting acquainted with the program, besides accredited by Jira consultants, which are not free. So that the learning curve can be quite long.It is also impossible to customize notifications about any changes in workflow coming to your e-mail

I work with JIRA daily as a Technical Project Manager of a Dev Team.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love JIRAs ability to interact with both HipChat and Confluence. I also love the ability to run 2 week sprints with my team and easily see the progress of each of their tasks.

Cons: "JIRA Spam" - I am an admin user at my current job and enter a lot of the tasks myself. Due to that I am a 'watcher' on most all of our tickets. I would prefer to receive less email communication regarding the status updates of each task. There are so many emails that they tend to be ignored due to over communication.

Overall: JIRA allows me to run / monitor software development projects with a team of 6 developers. It helps keep everyone on-task as well as gives me the opportunity to plan into the future sprints. As a certified SCRUM Product Owner I also love the ability to output cards for each job / task.

I also love that JIRA is linked with Confluence to help us document changes that are made as well as HipChat to keep our teams talking constantly.

Perfect for agile teams, can print tickets for physical boards

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost limitless customization options, I've seen different project managers organise a team's workflow in numerous totally different ways. Really good integrations with other Atlassian software products. Supplements a physical board very well, including the option to print cards at an ideal size for real-world usage.

Cons: Limitless customization is a double-edged sword. As a user, not administrator of JIRA I am often stuck when attempting to do anything but the simplest task. Depending on the competence of the Project Manager with JIRA, this can be a big or very small issue. It would be good if JIRA could integrate more smoothly with non Atlassian software. While I understand the business reasons for making things difficult with say, GitHub and Slack integrations, it doesn't improve my feelings towards the product as a user.

Powerful and Highly Configurable Software

Mar 27, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira extremely powerful and has nearly endless features. The task management feature is great. Either individually or as a group, all views are helpful. I am able to track my tasks, assign people to get opinions and help, and get a quick snapshot of what I need to do on a weekly basis. It is a very user-friendly interface and it has decent reporting. All our team works remotely all the time and Jira helps us to keep documented and track in our daily work. Every version release is archived with the respective tickets.

Cons: Permissions are not simple to manage: very often it will happen that a certain user lacks the permission to start or stop a sprint or to move certain issues. Many teams only need task management, not an entire fully integrated platform. Because of this, Jira also runs a bit slow sometimes.

Great job tracking for robust projects

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA is the global solution for software development projects. My experiencing using it has always been limited my knowledge. Take some time to consider the enormous integration options. For example, I learned you can even use JIRA with third-party products. One of them on a recent project was a wireframe tool. I was able to integrate the wireframe with JIRA and create requirements all bundled together.

Cons: The only con I noticed is the learning curve. JIRA is a beast. Take some time to learn the functionality if you plan to use it in your workflow. The notifications feature is probably the best part updating collaborators instantly on requirement changes.

Overall: The benefits of JIRA are exponential if you take time to learn it from the ground up. By tethering every requirement and project defect in JIRA, everyone can see updates and comment for a global effort.

Using JIRA successfully is all about putting the right foundation in place.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you have the right foundation & structure JIRA is a very powerful project management tool - especially if you're running an Agile dev process.
- The tagging system is robust & easy to use.
- Easy to drag & drop tasks to their appropriate sprints.
- If you're organized & have a clear understanding of what you need to accomplish when, then JIRA is an amazing PM tool.

Cons: JIRA is very flexible & allows lots of different configurations. In my experience working with JIRA in different companies, if the structure isn't properly set up it can lead to a lot of confusion.
It's too easy to create duplicate tickets in JIRA. It would be very helpful if there were suggestions prompted if a duplicate ticket was created.

Overall: Main benefit is visibility in to dev workflows to see progress. Very useful as it builds transparency in our organization.

JIRA is providing multiple facilities for project management, QA,bug tracking. highly customization

Jun 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its smarter, faster and highly integrated. provide tractability between task, epic, story, requirement, bug, test cases. Test case reuse-ability across project also share steps and common function between test case. You can configure your own work flow for task, defect. completely support agile and scrum development.

Cons: It is not open source, configuration required deep knowledge and not that much easy. Work flow integration creating issue by making loop to it self. its provide mass editing but its difficult to user understand. I did't found integration with source control which may help user to manage automate flow of task and defects.

Overall: User can keep track of each and every task , bug, sprint flow. each and every thing goes with defined work flow. burndown chart is very help full. work log manage with defined and assign task. co-relate task and its sub task.

JIRA is the best project management tool that I have used in my career

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRA Server is a product that I use every day. It makes developing using either an agile or kanban methodology very straightforward and has customisable options to make things more visual or clear. It's especially useful for reporting as these are automatically generated based on the movement of the story cards during the project. From here you can easily identify pain points, blockers or times when productivity has been hampered because of an external issue.

Cons: To set up and use to its full potential it requires an intimate JIRA sysadmin knowledge. Luckily I am one and have a lot of experience with the product so I can self serve, but I have seen times when colleagues have struggled. Also the newest cloud version has a different UX/UI which is somewhat confusing even for someone experienced like myself.

Very versatile and customizable issue tracking software

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What really sold us to using Jira is the possibility to completely customize the issue workflows and screens, based on the issue type. There is also a huge amount of plugins which can be installed, and Jira can be easily integrated with Atlassian's other products (Confluence and Bitbucket).

Cons: So far, we've found very well-made plugins that satisfy some features which are not in the vanilla version of Jira. Event with a few plugins, the platform is very stable. There are only two minor things which are still missing for me personally :
- Archive past projets (without deleting them)
- Some way to easily and quickly visualize my ToDos. A dashboard widget would be great, but right now I'm using a few complex search rules. I'm quite picky for these kind of things...

Overall: We use it to track the progress and issues on all of our projects.

Very good tracking tool for agile development projects.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is Customizable: can create / remove any fields at any moment of time.
Since I am using more than a 3+years Jira for a bug tracking and project management . Based on other solutions out in the market this is definitely the best offered at the moment, however there is still room for improvement. Integration is so easy. we can integrate with most popular systems such as Salesforce, Github, etc we can create different types of issues easily. It is very good to use filters and reporting and create a graph representations.

Cons: In this jira agile borad doesnot have the capability to move morethan one column at a time. Drag an d drop will not work for more than a ticket. It looks like heavier than what it need.

Overall: It is a very good tracking tool which we can use for agile development as well as project tracking in daily basis.

Capterra-loader

Completely configurable and focused on efficiency

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is 100% configurable. No matter what workflow, fields, or issues types you need to track, it will support you. It even gives you the ability to hide those items you don't need or don't want to see. The advanced search (JQL) plus the ability to save filters makes finding and reviewing items super simple. Bottom line, Jira is focused on making the day-to-day life super simple for those that use it most.

Cons: Without a plugin, it does not provide great reporting, especially multi-project-level reporting, but there are plugins available to fill this gap. And, because it is so configurable, your configuration will make or break your experience. Be sure you train your admins well.

Overall: Super easy to use and integrate into your process. It also provides great APIs and documentation which allows for easy integration into automated processes.

Capterra-loader

Feature packed product management tool to stay on top of your tasks

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using JIRA for several years now and must say that I love all the powerful features that let me control and easily visualize how my team is working on different tasks. It is really easy to break down projects into atomic tasks and assign them properly. It provides me with almost everything I need to manage my projects - that can be small personal projets or large projects in my organization.

Cons: It can take some time and effort for someone new to JIRA to understand and learn it. The pricing is also a bit on the higher side. I won't say these are deal breakers in any way, but something that slightly bothers me. Otherwise, must say it is a fantastic product.

Overall: It has helped me a lot in organizing projects in the way I want and assign tasks to my team members and keep proper track of who is doing what and in how much time.

Steep learning curve but flexible and responsive

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Almost limitless possibilities for setting up your development pipeline
Easy to understand quickly the status of releases, bugs and/or features no matter what methodology you use
Expandable to cover almost any use case
Price for small teams and businesses is reasonable

Cons: Very steep learning curve
Varying degrees of success with third party integration, especially TFS (Atlassian tends to want you to use their products for all facets of development)
No accounting integration really so billing can get complicated depending on how you bill

Overall: It helps my company effectively communicate project status and hour drill downs on our projects with our customers and affords them insight to our development process and makes them feel more invested in the outcome as well as potentially less hesitant to request changes as they can see how the changes will affect cost and timeline.

Great Development Tool to Keep Things on Track

May 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software's user interface and detailed reporting make it easy to implement and even easier for teams to use.
One of the many perks is that it is accessible by everyone no matter where the team is located. This is a must-have software for teams who have remote employees and teams in different countries. It keeps everything organized and can be easily updated as a development schedule and priorities change.

Cons: It isn't entirely intuitive for administrators to use at first. Likewise, for repeating tasks or projects they must be set up each time. You can't carryover tasks feom one sprint to an entirely different sprint.

Overall: Team collaboration and organization; ability to track developmental projects and know where they are in the process. Alerts when tasks are completed. Ability to set baselines for employee productivity and growth.

Best software for Bug Tracking & found a defect go through whole feedback

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If i have commented anything on any issue where i am not assignee or reporter then i didn't get any report. Like wise if i got an assignment to complete testing of 100 jIRA Items which was logged by Manager & assigned to developer , then we need to add comment while testing . We can not assigned it to ourself then how does user should get a report of that.

Pros: Anyone can generate report report , track issue , awesome application .I found a bug please go through whole fedeback.

Cons: Bug Found on JIRA :- When issue list/keys goes to beyond 2 thousand numbers (For eg:- Project Name issue Key :- SAG-2001) then on Extracted/Downloaded CSV Report on windows OS , that extracted report is missing with First 2 digits of Issue Key From SAG-2001 , it is displaying as SAG-01 ) For more details contact anuradhagawande862@gmail.com. or +917972699213. Let me know how much bucks i should get for this bug?

Excellent defect management tool!

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Excellent defect management tool and good choice for scrum. With various plugins available for test management, it¿s a good prospect to look into. Most of the Test Management plugins costs $3.50/user/month.

Pros: Ability to create labels for all Issue Types but unable to do Quick Search using those labels. Extremely customizable. Represented as an Issue Type and tasks within the story are represented as sub-tasks Track tasks and activities easily. Easy monitoring and summarizing and is also flexible on assigning and commenting on a task. Exports data well enough to standard output formats & notification systems. Slack Integration

Cons: Need Confluence to work with Requirements. If not, need to enter requirements as one of the available "Issue Type". Possible using various external plugins. No out of box release mgt function. But can be customized easily. Ability to generate in-built reports for scrum and kanban projects. Additional reports available via Atlassian Marketplace and Confluence.

The best program for software development teams

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can plan your work, create and track issues, use ir for your Agile Teams, plan sprints, and distribute tasks across your software team.

Excellent reporting system.

Cons: The only issue I have is that it might be difficult to configure for the first time. However, once the configuration is complete, the program works perfectly.

Overall: Our development team has been using JIRA for more than two years as software to take control of issues for each project.

This software covers all the needs of my team and more. It allows us to configure workflows specific to our business and is fully integrated with our work dynamics.

We have integrated JIRA with another Atlassian program called Bitbucket Server and it has greatly improved the productivity of our development team.

I highly recommend it.

Recommendations to other buyers: I highly recommend the Atlassian support center. On more than one occasion I have been helped to configure our environment which is a great benefit.

Complex But Complete

Dec 08, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Extremely complete
- Multitude of plugins (separate paid services) that can enhance a production team's efficiency
- Can be installed on a server and paid only once
- Very customizable

Cons: - Very complex
- Needs a dedicated resource to oversee and manage the projects
- Can get pricey if used as a SaaS

Overall: This is the swiss army knife of project management/tracking/organizing software out there. So much so that it can easily become overwhelming.

Fortunately, the team at Atlassian have allowed the administrators to customize the workflow very extensively thus making it relatively easy for teams to mold Jira around their daily workflow.

Anything you can dream about project management is in this or can be attached to this. I would not recommend this tool for non-software development teams however as that is the field where it shines.

Teams that work in Agile fashion are going to love this product. It does, however, almost require that a dedicated staff member does only Jira-Project Management as it is a big boat to manage.

For a medium-large sized team, this is a powerhouse!

Recommendations to other buyers: Would only recommend for Medium-Large sized teams.

It helps to manage all the details of projects in just a single platform very effectively

Jul 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can keep track, make lists, sort out contacts, and create a creative workspace for all your business tasks. Tags and links are easily put up and shared among the users. Another specialty is how this application integrates appreciatively with other systems.

Cons: Many a times, the features of the application are quite hard to quickly enable. It¿s hard to understand every aspects of a few of the tools. Many tasks like color provisions over rows and columns are not present in many versions. This often shadows this application and therefore easier ones like Microsoft products take the driving seat. Also, they have turned awfully slow in many situations, letting the users quit using them. As the premium versions are quite expensive, it cannot be chosen as an option for multiple users.

We use this at work. Used to manage projects implemented by cross functional teams

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's organized well. Once you know your way around the system, you can easily find related links and easily identify which team is assigned and is working on the ticket.

Cons: User level permissions are challenging. If you do not realize that a ticket will be assigned to someone outside of your group, you can have a user that has to jump through hoops before accessing the links without the appropriate permissions. Wish it had a better way to re-name products, tickets and sub-tickets. It's hard to search without having either a specific JIRA assigned number or description and it can be cumbersome to search. If the system allowed for better naming conventions from the teams, it would be far-easier and more efficient for teams to use.

Overall: Easy for cross functional teams to assign, use, and track system

After trying few Ticket systems we found that JIRA covers all the features we need for less money.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: - Jira can be used both Cloud or Standalone.
- It supports our processes and workflows throw Collaboration, Document Management, Scheduling, Issue Tracking, Project Management, etc.
- Interface is very convenient. Helps to track actions and plan sprints easily.
- Jira price is lower than the average cost of Bug Tracking software.

Cons: - Pricing model is complicated.
- Despite of numerous free plugins, much of great plugins are not the free ones.
- Customization is possible, but sometimes need to go through many steps and you can get easily confused.

Overall: Jira is highly configurable and flexible to allow for usage in our scrum phases and processes.
We use it every day to track new requirements/issues assignments, project evolution, and help us to see in real-time how our team is performing. We also and keep all stakeholders updated.

JIRA is a very generic tool for ALM which can mould easily to be used in any development methodology

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly customizable to create dashboards as per your project needs.

This tool has everything a user needs from the tracking functionality to creating charts to managing the projects.

marketplace with numerous third party application that offers off the shelf feature can be integrated with ease with Jira.

It is also well documented which means you will be able to know how it works without the need to train.

Cons: Initially a little tricky in configuring but once you know what exactly you need out of it, JIRA can be configured well.

Offline version is not available & hence can be an issue especially where there is no internet connection.

Overall: Managing multiple projects with ease and creating various dashboards for different needs.

Switching tasks between multiple projects is also a good feature.

Best software development and project management software around.

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is insanely customizable. You can tweak your workflow and UI into nearly infinite variations - whatever works best for your project or team. Jira is also incredibly well supported and has become the de-facto industry standard and has integrations available for every other tool you can imagine. The product also supports cross-project tasks/issues which can be very helpful if you need to communicate with different stakeholders e.g., developers, management, designers, and customers.

Cons: It is certainly intimidating at first to configure. When choosing the Atlassian cloud offering, it can be confusing whether you are using Jira for Software or just Jira Core. It took about 30 minutes for me to figure that out. Also, Jira is not the fastest application to use. It is definitely usable, but you will definitely notice slower-than-preferred load times.

While pricing is reasonable, I would really appreciate lower prices.

JIRA helps you get organised and helps a software company track all dev work

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows us to manage projects in several different ways, whether via Sprint Boards or Kanban Boards, and provides visibility across the entire company into the progress of each Project or Issue. Custom fields give us the flexibility we need to tailor our JIRA implementation for our use case.

It helps a software company track all dev work, what has been tested or needs to be tested and what is in the backlog. With their KanBan board, we clearly see what is in the pipeline. We can weigh each log with points and see how many points we can accomplish in a sprint.

Cons: The navigation can be a bit tricky until you set up custom views. Now that my custom views are set up properly, I can simply click a link and get taken directly to exactly what I want to see.

The base functionality of JIRA only got us so far. ScriptRunner, Tempo, and other add-ons were almost required for us to make full use of the tool. Additionally, the licensing model for almost everything connected to JIRA is user-based, so if you scale into your implementation incrementally, you will need to have additional funds available for the licensing (JIRA and add-ons).

Overall: We had a custom built software to hold all development documentation but it was awful to say the least. With JIRA, our communication has improved and the fact that it joins with Confluence which is great for BA/QA and functional docs, makes it all better. We seem to have a better handle on what we do and development logs do not fall through the cracks.

The gold standard for very good reason.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is the first thing that comes to mind when explaining Jira. When onboarding a new employee, a quick walkthrough of the software takes minutes. Logging time, adding user stories and tasks all comes naturally with the well designed user interface.

We use Jira every single day for design and development, whether it's for a client or for internal projects. During our yearly appraisal of our toolkit, Jira is never questioned due to it's versatility and our reliance on this excellent product.

Cons: The only negative I can think of is that sometimes the menus can be a little convoluted. Overall the user interface is relatively straightforward but in a few menus, finding a particular function or setting can take a moment longer than it should.

Overall: Our firm is known for having a tight and transparent process, this wouldn't be possible without Jira. Our customers are satisfied with our work and we can log our progress and time accurately with this product.

Project management tool for all departments in company

Mar 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: At first we started using JIRA for management of our software projects. But soon after we also implemented it for other departments - sales, support and personal boards. In all departments we are using Kanban boards, which are greatly customizable and capable of adapting to each company needs. There is also a great integration with Slack - our team can see all notifications on Slack and do not need to receive email which clutter inboxes.

Cons: Sometimes there are days when JIRA is slowing down significantly which can get quite annoying. But such days are not often so... But the most irritating "issue" is different implementation of mark down in ticket creator. :/ JIRAs mark down is different that GitHubs which sometimes leads to "ugly" texts or errors in code.

It's such an irreplaceable tool for each business

May 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Definitely, JIRA is one of the best and highly configurable project management platform on market by far. Even though it requires a few certain extensions, it still has tons of high-grade, functional tools. It gave us the maximum field of vision of our work within the company. The function of creating custom fields is a great benefit. We gained the maximum of flexibility and productivity in all aspects. And of course, the pricing policy cannot be unmentioned. This is the best solution at this price. I'm extremely glad we started using JIRA.

Cons: As I have mentioned before. If you are an advanced user and demand more of functionality, you probably might need to install some add-ons. Nevertheless, the product is ready for use straight from the box.

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Logged software issues for development team to address through JIRA

May 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provided a stable platform to report errors found in the software we were working on to the Development team to address. As management would track the issues being worked on for my support teams and negotiate priorities with the Development Staff. There were views/dashboards that could be created to manage the workflow and see the current backlog and priorities in place

Cons: The views/dashboard area gets real complicated real fast. This could be part of who is creating those and how well that is managed, but it can turn into a mess of far too many options at once. There are a lot of options and toggles that can be turned on, it is up to the implementing team to make sure they don't turn too many on and make a complicated mess through too many options.

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Using JIRA to execute IT Projects in SCRUM for last couple of years, A satisfied user

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Ease of Learning & Use for a new on-boards
2) Business User are satisfied with the usage
3) I like Sub-Tasks for Stories

Cons: 1) Default Integration to MS Project MPP must be there
2) Must have diagnostics capabilities for User Stories, Acceptance Criteria's format, that will make it a complete agile tool. All forms being open ended for text is one of the biggest shortcoming of this tool.
3) Must have semantic analyzer to avoid user entering in "Ambiguous" verbose in Description
4) Control must be implemented on Epics to Stories to Task Standards as currently its too much open that every team uses it as per their ease of Agile/Scrum, which destroys the motive of agile execution

Overall: Relieves Requirement guy with robust management of Software Requirements/Stories for IT Projects to be executed in Scrum

One of the better requirements capturing and tracking applications - especially for Agile development

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Atlassian has a nice portfolio of complimentary products of which JIRA is very well designed to support requirements tracking. Having used it successfully at multiple software companies, I believe it is one of the best overall software products to manage complex products.

Pros: Fairly intuitive interface, easy to enter new product requirements via Epics and user stories and then the ability to roll-up to provide a consolidated project or product total view. Great metrics for tracking release progress and creating dashboards for management and other functional areas.

Cons: A bit challenging getting started without someone who is familiar with the product--a lot of options and some of them not easily intuitive. Provisioning users may be a bit tricky and usually requires someone dedicated to managing roles and permissions.

JIRA is a super-useful tool, even for marketing departments

Mar 20, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Our marketing dept configured JIRA to work for us even though it's designed for software engineers. By creating swimlanes that conform to our creative and planning processes, we can track where projects are and who's responsible. It's easy to report on epics and to filter issues to create your own personal task lists. I've occasionally had to use the bulk change function, and that could be a bit easier to use. You also have to bounce around a lot from screen to screen sometimes, which makes it a bit inefficient. The search function is not a happy situation, either.

Pros: Using JIRA issues and epics has helped our marketing department become much more organized. We can easily see the entirety of our ongoing project and keep up to date on every issue associated with it.

Cons: It's heavy duty, so sometimes we have to go to our administrator to set up something that seems easy to do but isn't.

Best out there,

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hugely customizable and intuitive, we use jira for several areas of the business. I've personally used it in content production queues, Scrum software teams, Scrumban software teams, waterfall mechanical engineering teams and for business projects.

Cons: Like anything customizable, I've seen it abused. Crazy complicated workflows and bizzaro custom development using Jira as a state machine. Sometimes features are accessible from one screen but not another as they are being rolled out or experiences differ, but Jira seems to do a pretty good job at cleaning up after themselves as features are rolled out.

Overall: Jira helps teams organize and execute. The tools are intuitive and provide a great collaboration environment. I do wish there was a little more around portfolio management in the tool, but it's not the end of the world.

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Fast, reliable and predictable

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product owners has done everything that a fast growing company need in any case/incident management system. I have worked with multiple competitors of Jira and by far with Jira my experience has been the best. Robust out of box system architecture well tailored for everyday use, and can be used immediately. One of the solid feature is number of integrations available is almost all major software players. Deployment was completed in less than 3 months which was really unique from all aspects.

Cons: Pricing can be little higher if you are also considering confluence. secondly the product expects the AD to be more sanitized otherwise lot of users will not be recognized.

Overall: User involvement in over all IT process and effectively tracking different service request.

Scared at first - delighted now!

Nov 12, 2014
5/5
Overall

Comments: I started using JIRA about 5 months ago and while I was a little scared to use the tool at first, now I couldn't live without it. As a slight technophobe, I was reluctant to fully embrace JIRA but once I did there was no going back. I realized how easy it is to create tasks, stories, epics, boards and sprints. Editing as I go along and keeping constant track of my weekly tasks. I use JIRA to plan my weekly tasks in "sprints", I share these with my team and colleagues, and I use the agile board to ensure tasks are completed. JIRA also helps me to manage my endless backlog of tasks which previously resided in a disorganized mess of spreadsheets. I can also use JIRA to see where the rest of my colleagues and team are in terms of sprints and tasks. As a visual learner and user, JIRA's colours, cards and drag-and-drop features work really well for me. I can easily edit and amend issues, tasks, stories and epics on-the-fly and with little training have figured out how to do a lot of this on my own. JIRA uses a logical step-by-step workflow to move tasks and stories along through each stage of whatever workflow you have defined. It is oddly satisfying when you move those stories into the "done" column!

Pros: - Highly visual and color-coded - Drag-and-drop functionality - Easy to master, even for technophobes - Can be used to plan your own projects and see other teams' projects - Manages my back-log beautifully - Works with your own workflow

Cons: In the reports section, I would like a quick view of the epics associated with each story. But perhaps this is something I haven't figured out yet.

Vendor Response

by Atlassian on November 20, 2014

Thank you for your review! We love to hear from our customers, especially when they are delighted. I wanted to address the con you listed. You can see all the stories completed by sprint, within an epic here: https://confluence.atlassian.com/display/AGILE/Viewing+the+Epic+Burndown. Plus, please note that stories should only be linked to one epic. I hope this helps and again thank you from the JIRA Team!

JIRA is an absolute necessity for any software development organization!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: - Workflows, enough said!! The best and most flexible workflow setup i've ever used.
- Ability to set up both Scrum and Kanban processes for different teams and projects.
- The new Android mobile app is amazing. As a product owner, it makes my job of tracking and prioritizing sprints a breeze!
- Just the ability to customize to suit absolutely any workflow and process. We've tried several tools over the years including trying to build our own internally. Can't praise this tool enough, one or two others come close but at this price-point and feature-set, Atlassian has got it right!

Cons: - Not many that come to mind, but it's not easy to administer for less experienced users. Also, the help isn't easily available/accessible in my experience.

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Best Software for Development & Product

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our team made the switch to Jira about 3 years ago and have enjoyed the software tremendously. Jira allows you to accommodate your development methodology. When we first started using Jira, we followed a particular methodology regarding our development processes. We made a switch about 6 months into Jira to a totally different methodology and Jira was able to accommodate our new procedures without any issues. The reporting feature also allows true transparency into different aspects of your development cycle.

Cons: Ultimately, this is a developer tool and will require some development work to set up. There are so many aspects to Jira that we don't use them all and it can be overwhelming to keep track of everything they have to offer.

We used JIRA at 6+ Software Development and QA projects sized from 15 to 450 people.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility and ability to create custom configuration required for project needs.
E.g. we needed specific workflow stages and fields available for tickets of particular project.
Via JIRA administration means it was achieved pretty easy.
In addition, we leveraged Scrum/Kanban boards to fit into our project workflow just fine.

Cons: Configuration sometimes is tricky. Setting up some things (like SSO or MarkDown support) required 3-4 hours of searching for workable guideline. There were a few cases/issues when JIRA workflow didn't work for us in a way we expected (e.g. ticket remained unresolved when we expected it is after closing)

Overall: Better sync between teams, lot's of time saved on daily standups.
Ability to plan and log details of implementation activities that are going on.

Powerful Issue/Project Tracker that Leaves Much To Be Desired

Jun 30, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: JIRA (plus other Atlassian products) will get the job done. The question is: Does your team have the time and resources to expend on cost of discovery to make it work for you well?

Pros: JIRA is undoubtedly a robust issue/project management tool. The almost limitless customization and integration is its real strength. The last several months have seen improvements to its user interface as well, which has brought it into the 21st century.

Cons: Despite its power, JIRA seems to lack a coherent objective. What began as a robust issue and project tracking instrument now claims to be much more (collaboration, knowledge management, etc.) but these in fact require other Atlassian tools. If you want to benefit from JIRA, you really need to buy into the whole Atlassian ecosystem, which is costly and will end up either giving you more than you need or not enough. Also, JIRA's promoted ability to support agile teams sounds better than it is in practice.