Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

1991 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

JIRA is the project management tool for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.


JIRA Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Vendor has not completed this information.

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

Vendor has not completed this information.

Vendor has not completed this information.

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project/Product Planning
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Collaboration Tools
  • Gantt Charts
  • Percent-Complete Tracking
  • Progress Tracking
  • Recurring Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Time Tracking
  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

JIRA Reviews Recently Reviewed!


Capterra-loader

For something everyone uses, I would think it'd be better

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way to keep track of tasks and have customers or coworkers submit tickets to a department like IT. Having it hosted in the cloud is much better than running it locally on a server. We've done both. It takes MUCH less time to maintain. We can focus on customizing it in other ways. They offer contractors to help you set it up, for a reason, it's a bit of bear to customize to your needs if you really want to streamline processes.

Cons: It has a steep learning curve and it did much less than I thought out of the gate. I expected worklog reports but you have to get a plugin for that. I expected checklists in tasks, but you have to pay a monthly subscription for that plugin as well. After you add several plugins to make it do what you though it would do out of the box, then that's your real cost. It took a lot of time to learn how to use the program and customize. We still don't know everything that would help us.

Overall: After the initial investment of time to learn and customize the program, it's been working out fairly well for the IT team to get ticket requests from the company and to keep track of them. The filters are MUCH more useful than queues so I recommend to only use those to keep track of tasks.

Capterra-loader

Crazy Amount of Features Make This Software Difficult to Setup & Maintain

Apr 17, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It's inexpensive, it looks nice and it is HIGHLY customizable. It also integrates with their fantastic Confluence product (online documentation). I have used JIRA in two companies. If it's minimally customized, it's pretty easy to use for basic project, task and bug tracking.

Cons: The versioning is very confusion when you're trying to look up solutions in the documentation. Their support is also slow to respond and it's all via email (in my experience, not sure if this is true everywhere). The software was SO customizable, we ended up spinning our wheels trying to make project specific workflows only to have it only kind of work. We ended up changing products and are very happy with the new one.

Capterra-loader

Great experience. Have used jira for several products.

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Main dashboard is customizable for any need.
Can have multiple dashboards which can be shared with team members.

Cons: Customization takes some time.
No mobile version (so, the webapp is not responsive).
Filters are tricky.

Proter software for project management

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very feature rich software one of the best solutions for enterprises. The new design if very elegant.

Cons: The mobile app could be working better. Implementation inside team is a challenge, like with any complex software.

probably to most techy project management software

Apr 17, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: you can share and delegate tasks with team members on jira, as well as integrate code base from your repo

Cons: the most techy setup, not easy to use, and steep learning curve when setting up.. only used for software teams, overkill for anything else!

Really rich service

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira has a very clean and simple web interface, it pleasing to use for the users. Software that has many advantages for our team. The first and most important is that with the help of Jira, we easily find and fix errors in our work. The second is that it works remotely, Jira helps us to document and track our daily work. You can easily manage all our mistakes, tasks and projects. No problems with copy/pasting images, attachments, and formatting stories to look right.

Cons: If multiple people are in a ticket, then they are in the ticket. Also, I do not like when you open a large Gantt chart, it does not automatically transfer you to the current date.

Jira is a good tools to track progress of projects based on the stories created.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Developers can check the stories created by the PM or bug from the QA. Comments are added in to describe about it.

Developers also can add in stories points to let the PM know how long it gonna takes for the task and for PM to have a better view to track on it.

PM get know whats is in progress and whats the developers currently on without asking. And for the testers can based on the ready for review section to do testing.

Cons: Abit slow and less responsive on the newest version of jira.

The new customisation is confusing.

Overall: Is easy to use to track progresses of projects, new stories, and also bug list without communication needed.

Standard tool for managing software projects and assets, gets the job done but needs some polish.

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Does a pretty good job of allowing for a simple or a data rich agile envirnoment for project and issue tracking. It helps that its also a standard so most folks are familiar with.

Cons: I really am having a difficult time with the new interface. It drives me nuts and after several months I still feel I'm doing more clicks than I was before.

Great software for Tickets or project tracking

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for project tracking and breaking up big projects into smaller tasks. Give management and easy look to see how things are going. We set up a Helpdesk ticket portal that allows users to submit tickets, comment on them and see the progress as our Helpdesk guys work on them. Kanban board is great to see flow of To Do, In Progress, Waiting or Done tickets.

Cons: They have changed the UI two times since I started using the product, can be frustrating to get used to the new UI but has overall been great in the end.

Jira is a complex app that has helped our engineering and design teams organize our streams of work.

Apr 16, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has incredible complexity that has helped us to organize our work around projects and sprints and disseminate information to anyone relevant to a particular piece of work.

Cons: It has some legacy UI debt and it is also a complex app with a steep learning curve. That being said, it helps us tame our complex projects and it is absolutely worth the investment.

Overall: This software has helped our teams align and coordinate work in ways that we wouldn't have been able to before.

Great product

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When you need to update many tasks, we can use the "Bulk Change" option, which is present in the right-click of the menu. This is a good tool for saving time when we have more than 8 or 10 tasks to change immediately. Searching for questions in JIRA is very simple, because it has JIRA Query Language. It is extremely customizable, both in terms of customizing the tickets themselves, and with how you can use workflows to manage the process. We use JIRA as the main tool for tracking errors.

Cons: Since there is so much functionality, the Jira can be stunning. Many commands require only task management, rather than a fully integrated platform, because of this, Jira also works a little slow.

I use Jira to track development of my software projects, as well as my personal to-do list.

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Jira so much that I've been using it to track my personal to-do lists, alongside any software related projects that I'm working on! I find that most project-management softwares I've tried are too feature heavy, which turns me off before I can really get on board with using it.

Jira may include a ton of features beneath the surface, but it's easy to jump right in and start using it right away as well! I look forward to continuing to grow with this system as myself and my team continue our use. Some of my favorite features include:

- Clean + customizable dashboard
- Easy to add items to backlog + plan sprints
- Doesn't overwhelm me with options / unnecessary features
- Encourages me to stay on task + validates with burndown charts, etc

Cons: I don't have any real complaints about Jira - I've tried a few other similar systems and never end up staying on board for long because I've found that they make things more confusing/distracting for me than they were prior to using the system. Jira lacks all of problems that have turned me off from other product management softwares. I can safely say that I will stay using it moving forward.

Overall: Issue tracking, task prioritization, overall improvement in organization and project management.

Capterra-loader

Great tool for keeping track of team's work...

Apr 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Jira is easy to install. Very useful to track the issues. Easy to navigate through, drag and drop makes it more easy. various reports helps in tracking quarterly progress.

Cons: tracking is easy when the team size is less that 9. not good for team having more number of team members. runs slow sometimes.

Best option for large teams in a slim market

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Functionality is good and it works very well to create tasks, track progress, and prioritise across large teams especially when working in different offices.

Cons: The login process is the worst, still can't believe the experience. User interface is functional but design leaves a lot to be desired. Design has been recently improved and it's better, but still lags other software like trello.

Our team utilizes JIRA daily to manage workflows

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software allows all of our team members to work collaboratively on projects. It also eliminated our need to maintain separate meeting agendas thanks to easy tagging features.

Cons: The software requires a lot of prior planning to set up workflows. Once you are able to do so, however, it becomes beyond valuable.

Good tool for complex teams

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Jira is a great ticketing system, especially for complex teams who's work is very task-oriented. You can assign levels of tickets that all relate to the highest parent ticket, and also link tickets together

Cons: If there are more than three levels of tickets, the software gets hard to use as you can not create sub tasks after the third most layer

Agile, flexible and one of the best defect tracking tool

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA's project Dashboard for tracking all the stories/defects is really effective. JIRA is extremely customizable, especially when compared to others. JIRA reports well. While we did find some holes in what we were able to report on, 90% of what we needed was there and readily accessible once a user was familiar with the reporting structure.

Cons: JIRA is far too cumbersome. The learning curve to become proficient was sharp enough to cause several of our less technical people to give up learning how to truly utilize the tool, and keep things very basic. There are quirks with how JIRA chooses to think of business process that make the creation of some work flows more difficult and the path to engineer them less than intuitive.

Good softwarefor bigger teams and projects

Apr 12, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: You can do almost anything you want with your project - any part of your team/company could use JIRA

Cons: Don;t try if you are not 25+ people. To complex for small teams, and need a lot of time to master using it

I use it for tracking and monitoring project issues through comments attachments instead of email

Apr 12, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Highly effective in tracking issues
Ease of installation
Good user interface mostly drag and drop of tasks .
Tracking and monitoring issues through dashboard(status,severity)

Cons: Little bit slow
Not very user friendly(administration settings)
Lacks some features(issue reporting should be detailed more,assignment of tasks within a team)

Overall: Great tool for issue monitoring and tracking by saving the time to discuss issues in a meeting or via email

Incredibly Powerful Management Tool

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is incredibly full featured and powerful. I love the Jira Query Language, which allows me to build all sorts of reports and track the team's improvement over time.

Cons: There's quite a learning curve. No mobile app (or if the there one it's not good). Hard to customize communications preferences.

Capterra-loader

The learning curve is high for this tool, but a great tool to streamline projects and tasks

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The time tracking feature allows me to keep track of how long long I think a project will take vs how long it actually took to complete

Cons: The overall complexity. It can be difficult to know if you're organizing your Epics, Project Requirements, Tasks, and Sub-Tasks in the most effective way possible. Before you know it, you're spending hours reorganizing your project.

Very powerful tool, packed full of settings and configuration optio but with a steep learning curve.

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Jira does what it says it does and what it is asked to do. It helps with team and tasks management. It also has a lot of settings and configurations allowing for a multitude customisations for your specific needs.

Cons: The design for this software is downright poor, until you get the hang of it you'll find yourself clicking links trying to figure out the best way to get to a specific card.

Overall: Helps me keep track of my tasks and inform my managers of what i'm doing.

Essential to team organization!

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The versatility within the software has been essential to the productivity for both of our software systems. Being able to assign projects, comment & tag specific employeees, as well as setting the status of each project have been extremely helpful.

Cons: Learning to search for specific project tickets, once you have quite the collection, was difficult at first, but we were able to streamline via categorizing and tags.

Keep track of multiple projects, large and small, in an easy to use tool with a nice interface.

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This software has made it easy to see progress of multiple projects with multiple people. Tracking time for these things has also been easy with the Harvest integration.

Cons: Lots of options, and I'm not knocking it for that, but it can get a little confusing sometimes when making projects and setting parameters.

Jira is an excellent PM tool for an Agile team.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool does a great job of bringing a simplistic view to complex issues. The integration with Dropbox is seamless and it's easy to administer. Looking forward to rolling out our first application with this soon.

Cons: Struggled a little with trying to get backlog items attributed to the correct epic for reporting purposes. Occasionally the performance is a bit slower than I would like.

Capterra-loader

One of the best organization tool. One of the best tool to manage the teamwork & reporting

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how JIRA helps teams organize themselves. It's really helpful to break work down and assign it out in such a visible way. I like the organization and being able to create a hierarchy of tickets and work. I especially like being able to edit tickets in bulk - when closing down a product that is particularly helpful.

Cons: I think there are key updates they are missing -like being able to create Epic of Epics for better organization or being able to have product releases (product iterations) vs feature releases (the tech work). I really dislike not being able to get features like creating an over-arching epic over smaller ones, not being able to split the work between two team members when you use time tracking instead of story points.

Overall: We have found a better form of organization and we are working on more clearly defined objectives. I believe we've seen how much work we can accomplish thanks to the organization of JIRA as well as being able to solidify our ideas before work starts. The tickets help each engineer better speak up for their sprint during sprint planning.

Fast, beatiful interface and always responsible

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for final user
A lot of standard reports
Workflows to choose from
Detailed bug tracking

Cons: Sometimes a little slow interface
Hard to setup
Missing Kanban board
Need to pay additional for some "basic" features

Perfect! tool for Agile Project execution/management.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been using Jira for past two years and I have been very impressed with the product. This has been a very effective tool to manage my agile projects through various Jira cards/story and especially Kanban boards.

Cons: There should be predefined templates for effort estimation and load. adding cards manually through sprint planning is a lot of manual effort.

Nobody ever got fired for choosing Jira, its the industry standard

Apr 10, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Does absolutely everything you could ever want and probably more, its its biggest pro and its biggest con..

Cons: Feels very dated and clunky and cumbersome, we only use about 30% of Jira but what we use is great so we stick with it.

Great Development Management Tool!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great way to manage development tasks within a team. Can be configured to track all the information needed, capture feedback, and even act as a helpdesk app. Good integration options with other tools such as Slack and BitBucket. Very good to do list management. Good release management tools. Good support for limiting 3rd party access to only the areas/projects that they should have access to- very important if you have a mix of on-staff and contractor resources!

Cons: Can get expensive quickly for anything larger than a small (<24) team. Some permissions configurations are not the most intuitive to set up. Calendaring capability is only okay.

Good

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is a really good tool. It helps teams organize themselves and it makes it very easy to track tickets.

Cons: I dont see anything really bad about Jira. The only cons would be that it is a little bit expensive but still... I think it is worth the price.

Good platform for collaborating with Engeers and CS teams

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, set up, and for collaboration. The reporting is fairly robust once you understand how to set up the views you want to see. This is the best collaboration tool for Engineer and non-engineers.

Cons: I wish it was easier to integrate Jira with Salesforce. I also want the product to be more useful for Customer success. I want more options for our views and drop down fields that cannot be customized.

The software is just what we needed to manage our project and its progress!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplistic User Interface. Requires very less configuration and has the facility to capture all the data points related to the project

Cons: The web application is a bit slow sometimes, can also include the feature of push notifications on modern web browsers.

Overall: I was able to track the project in a much systematic way that enabled retrospective inspection also

Good tool to report internal issues

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used JIRA to report all the internal issues I encountered. Really interesting to keep track of your reports and priorities

Cons: A simple design is nice, but too simple can be at the opposite a bit confusing. Not very attractive

Love everything about JIRA!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Offers a suite of tools and services to manage absolutely EVERYTHING in your product life cycles. From task management to roadmap planning, I can literally do everything.

Cons: The worst part about JIRA is the setup, and the learning curve. It takes time to understand how everything connects.

Overall: Full product and task management!

Best Bug Tracking software

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Very reliable and fast. Good price. New features. Good integration with GitHub. Mobile app.

Cons: There is almost no issue with JIRA software. The only thing is the pricing which is changed recently. The limit does not match to our team so we have to pay for the next tier. However, with the previous plan, we were paying way lower because it was per user.

Easy to use tool for projects and sprint management, it got easy navigation and good reports

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It got easy navigation and good reports, good sprint and release view. We can generate good graphs, burn down charts of the sprints. Search feature is good.

Cons: Setting up the projects, sprints, user creation and permission is bit difficult but it is one time deal.

Great tool to get company organized

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Has great integrations (e.g. with Trello), easy to create new projects and view team goals/sprints in a clear way.

Cons: Requires admin, and not all users can set permissions etc. Otherwise it's a great tool and I can't really say there are many cons.

JIRA is a wonderful and complete tool when you have the resources to manage it.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The things I like the most with JIRA is the complete selection of features and functionality. As a project management tool, there is not many that gets better than JIRA. It does everything you can possibly need to do, from to-do lists, to system and tickets management, to visual management tools for small teams, to ensuring appropriate communication across virtual teams.

Cons: Although JIRA offers a complete selection of features, it is highly complicated to learn, and takes time to maintain. I have found that for a virtual team of 5 people, it was too overwhelming and did not meet our needs as I would of needed a full time resource to update the tool. It was just not a viable option for us.

Best way to track issues hands down

Apr 10, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favourite feature is being able to split up a parent issues into a number of smaller tasks that can be assigned and tracked separately. This is then delegated so i have a more efficient workflow. This and other collaborative features which makes it the go to place for managing the issues on our project.

Cons: One problem I had was to learn how to configure Jira for our needs and then adapt it for any new requirement or new kind of project we wanted to track.

I have used Jira for quite a while for defect tracking as well as for Incident and Change

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price of the product is probably what appeals to me the most. I also like the dashboards and ability to link others to tickets. I also like the ability to clone tickets.

Cons: Notifications are plentiful and perhaps there is a way to suppress some but every state transition through working a ticket can become noise quickly.

Overall: This allows us to track defects, incidents and changes. That is a pretty important to us.

An excellent tool for sprint management

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is definitely a plus. It allows you to highlight existing issues and track progress on them. Moreover, the way projects, tasks and issues are integrated make project management extremely easy.

Cons: One thing JIRA can improve on is allowing the user to manually choose the current status. I.e Marking an issue ready to test should not have a prerequisite of all the other stages that are predefined. Other than that, it's a golden tool for project managers.

Great ticketing system, low cost for startups

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is a well documented, well organized, and extremely powerful ticketing system available at minimal cost for small companies.

Cons: The cost rapidly increases as your company grows. Be sure to take this into account while planning. Additionally, the power behind JIRA comes at the cost of complexity that can easily turn management into a full time job.

Overall: JIRA workflows help facilitate a smooth workflow, especially for remote workers.

Capterra-loader

Good software, but fairly buggy

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a good tool for team collaboration and to generate tickets and assignments for the team. Emails and reminders are helpful.

Cons: I find a lot of bugs in Jira. Error messages, sometimes data not being saved and the list just goes on and on.

Overall: Being able to collaborate with a team and track progress

Robust tool

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Most of all I like that it's one place I can go to know who's doing what on a project and what current status is.

Cons: It can be a little tricky to get started just because there are so many features and it takes some time to understand the power of it all.

Jira helps us track bugs and assign tasks to team mates and be truly agile

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Jira allows us to organize bug reports and track progress toward fixing bugs in a simple, easy to understand interface

Cons: Jira configuration can be cumbersome, and you'll need a couple tech savvy folks on your team to manage the software.

Build as you go like system, might need some programming experience. Endless possibilities.

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Fully customizable. Can building any feature and can expand and simplify based on your needs as a company.

Cons: Does require some knowledge to use. Not very intuitive to the average computer user. Might need previous experience.

Simple bug tracking system that integrates well with other tools.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very simple to use (can be used by project managers through to developers). It integrates well with other Altsassian tools (such as bamboo) and has a wide range of plugins available.

Cons: I have very few complaints. The user based subscription model means that licencing costs add up quickly.

Overall: Good project / bug tracking software with solid integration with other tools via plugins.

Give task and manage your roadmap

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Since i'm working with developer, it's very reliable to use JIRA for our roadmap and priorize some bug tracking/fixing and such.

Cons: I do not see any against, maybe that, for non-techies people it's kind of hard to manage but for me, it's not :)

One of the best project tracking tools I've ever used!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira has been around for quite some time and I've been using it since 2004. I love how it has evolved over time from a complex - yet efficient - bug tracker to a complete project management tool. It has everything you would expect from this kind of tools, including a beautiful mobile app. I love it because it's a full-fledged tool that expert users will feel at home with, but it won't intimidate new users.

Cons: I love everything abut Jira, but if I really have to pick something I like less is the fact that it unleashes its full potential only if you use it with other Atlassian tools like Confluence, BitBucket, Bamboo, etc.

Jira is a software that helped us to do project planning and to follow up on them. very customizable

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a very good collaboration tool, it has helped us to give an excellent follow-up to everything we need to improve. The configuration can be used for a project or several.

Cons: The filters sometimes do not work as I would like, I never know how to use them and they confuse me.

Capterra-loader

A management tool for multiple products

Apr 08, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: JIRA offers us a one-time place to prioritize our projects and tasks for the development team. The ability to customize the workflow has also been very helpful since a task or a bug can be treated in different ways.
We use comments a lot to follow up and problem-solving on a task. JIRA also allows to connect with multiple integrations such as GitHub and helps us monitor our commits and code reviews.
The new design help us a bit to better understand some functions of the tool.

Cons: As a one product-line company, JIRA is a bit complicated for us. It made us more than 2 months to adapt ourselves to the tool and lean how to use it efficiently. The learning curve is big and only a few of us knows the tool by heart.
The admin section can be scary as there are too many parameters that can be set, and the notification emails are particularly awful.

Overall: JIRA helps our product manager to prioritize the product backlog in sprints and organize tasks under 2 or 3 levels which offers some flexibility.

Capterra-loader

Jira is a fantastic management/work tracking tool for any teams working together.

Apr 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to track multiple teams progress for different projects. The focus it gives for each individual with the different stories assigned and what tasks need to be done all on 1 dashboard. Jira also provides my superiors a bird's eye view of what is happening within the entire team without the need for long update meetings.

Cons: Jira being feature pack does scare most people off at the sight of it. The configuration or setup for a new project/team requires a lot of knowledge of the Jira system itself. Jira being a web app also has certain drawbacks such as being slow at certain times. It is also a complex system that will require training for both the administrators and users.

Overall: It allows my team leader to better manage the entire team without the need for constant face to face meetings.

A good software

Apr 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is extremely useful in keeping track of all the bugs and issues. We use it extensively in our office.

Cons: It is not easy to set up. There is a earning curve asscoiated with it specially due to large features it offers.

Excellent metrics, endlessly complicated

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The range of functionality within JIRA is truly astounding, and for large teams working with complex software builds, it's probably the best bet -- or even the only way to go. It's very easy to drill down deep into the details to capture every nuance that needs to be communicated between business teams and engineers/developers. Great for projects where there's a hardcore, dedicated PM.

Cons: Many of us non-millennials were raised on MS Word, so we expect document formatting to work a certain way, and needless to say, JIRA doesn't behave that way.

Capterra-loader

Amazing job!!!

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I will continue working with them without a doubt, the service that JIRA offers is undoubtedly one of the best that can be found at present in terms of project management, I am sure that the person who decides to work with them will not regret it.

Cons: I really do not have any complaints to give about this company, on the contrary, only good reviews, great service keep it that way. Amazing work.

Be concentrated on the real problems, not bugs.

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature that I like the most is definitely the ability to easily implement it inside of working process of any team. That is possible because of quite comfortable and understandable interface so even the beginners of our department who still is not very experienced coding-player can use it without problems. In our company mostly we use the Kanban system of project management. With using Jira we just got more time to deal with real problems and specific situations instead of distracting our attention on permanent bugs which exist in every, even perfect systems.

Cons: For me, it is still the only one imperfection regarding to the very system of the search engine. As I mentioned before I like the tool the most for the easiness to use, however, we still need to train our team to set up the filters, and it would be great to simplify the process just a little bit.

We use Jira to submit web errors found in our tool.

Apr 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, great support, excellent integration within Salesforce.com for users we interact with daily.

Cons: The Salesforce.com integration doesn't extend well to their mobile app....not a big deal but on the go interaction would be helpful!

Very big package comes with too many features

Apr 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very versatile, very customization. Designed to work in large teams and big project portfolio. Recommended.

Cons: It has a obsolete graphic, they could increase the functionality, attachments are not well managed because they may include them in comments

Tracking error

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this sofware is that is an online tool for managing project tasks, tracking errors and incidents and for the operational management of projects.

Cons: What I like least about this software is that is that I need wifi to use it, so without an internet connection it can´t be used.

Overall: I get benefits with this software like help manage and improve processes on the company.

Capterra-loader

Very good service offered by JIRA

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good service offered by JIRA, there is no doubt that this company works for its customers and knows how to demonstrate, I am satisfied with the obtained and without any doubt that it is one of the top companies in the field of project management.

Cons: I really do not have any complaints, I'm leaving with the intention of continuing to work with them, 100% recommended.

Solid Task Tracking and Management Tool

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is user-friendly and adopted by much of our company--across both technical and non technical functions.

Cons: Custom project configurations have a much higher learning curve. We found that we needed an in-house expert which became a challenge once the role was dissolved from the organization.

Overall: We use JIRA to manage our sprints. As a global company, it's an excellent tool for tracking large project progress across our many offices.

JIRA is the best project management tool that I have used in my career

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRA Server is a product that I use every day. It makes developing using either an agile or kanban methodology very straightforward and has customisable options to make things more visual or clear. It's especially useful for reporting as these are automatically generated based on the movement of the story cards during the project. From here you can easily identify pain points, blockers or times when productivity has been hampered because of an external issue.

Cons: To set up and use to its full potential it requires an intimate JIRA sysadmin knowledge. Luckily I am one and have a lot of experience with the product so I can self serve, but I have seen times when colleagues have struggled. Also the newest cloud version has a different UX/UI which is somewhat confusing even for someone experienced like myself.

Fully integraded and polished service, but requires considerable training

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Tracking bugs specifically is highly effective with the ability to assign priorities, communicate between team members and reassign issues efficiently. Easy to find and track bugs in the system, and flexible query language enables cusom bug views for different purposes.

Cons: A steep learning curve is required to get started. Also, sometimes for feature tracking, it comes up a bit short especially when utilizing scrum methodologies. Simply, there are some missing or lacking basic features like reporting a team burndown, or showing team member capacity and progress throughout a sprint. Though a little lacking, it still is nice that all issues (feature and bug) go through the same system.

I have been using JIRA for the last 6 years every day.

Apr 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Steady, reliable software that almost never has any downtime, obvious bugs, or compatibility issues across various platform. This is the industry standard issue-tracking software.

Cons: The constant re-designing of your UI. Changes are best when it's incremental and only after thousands of hours of testing for a product as widely used as this.

easy to track incident management software.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can track some back-end business needs or bug related items. As well we can track IT requests and such as a company to be on the same page.

Cons: I would like a simple way to use their new search feature. I feel like their new advanced search is great but wish the default was more intuitive.

JIRA - help you create better software with less drama

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA can look intimidating to start but the onboarding process is great and once you get used to the tool it's simple and yet powerful to use.

Cons: For non-techie people it can feel intimidating to understand the terminology and how everything fits together but once you get past that it's one of the best tools I think you can use.

Capterra-loader

My experience has been excellent with the use of this platform.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The characteristics of this program are very good, it does not compare with others and the most important thing is that it is easy to use.

Cons: I do not see any against, the only thing is that for users with business access is very difficult and needs some more functions.

Overall: Jira is at the top with incomparable features and ease of use.

Easy to use for salesforce

Apr 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Logging stories is easy and quick and fairly simple to do. Ability to report on progress is very good

Cons: The notifications system isnt always as simple to use as it should be but once you get the hang of it you can do it again simply.

Capterra-loader

JIRA is the cannon you bring to your issue tracking war.

Apr 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The integrations and customisations make JIRA a really powerful solution. Those customisations will help you matching JIRA to your organisation's workflows. The ability to track not only issues but releases and components are really neat and allow you to have an overview of the status of your projects. And of course, the multiple reports are fundamental.

Cons: If the customisations that JIRA gives you are really powerful, they also mean that you'll face a steep learning curve of their interfaces and in which ways you should customise it.

Jira is very big package comes with too many features - just overwhelmed

Apr 05, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Got too many features, specifically the user permission management got many options
Very popular among developer community and people even use "create jira" instead of create issue. feature wise got everything including its agile scrum board

Cons: Jira is extremely fragile when it comes to its integration with its other sibbling products such as bamboo, bitbucket, confluence etc - more frequently when the server crashes i had to do lot of troubleshooting to fix the integeration back up and running, i would say jira is too fragmented and wants to market as more than one product for its own good than customers ease of use bitbucket cloud has all the features from issue tracking to permissions etc all in one package but when it comes to jira server its simply fragmented and complicated to manage

Jira is good at capturing details but fails miserably when it comes to reporting - too complicated to visualize the project progress

Overall: Issue tracking is great and useful but the UI/UX experience can be improved, administrator setup work can be reduced by improving the settings and integration

Powerfull project management tool

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very versatile, very customisable. Designed to work in large teams and big project portfolio. Recomended.

Cons: Could be better at use experience especially on mobile devices. Experienced some usability issues.

i use jira to keep contact with customers that needs my help.in my organization everyone has account

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it's a complete software, there is everything you need to plan a support, checking step by step the progress of your work from your client's requests. it's clear and simple

Cons: it has a obsolete graphic, they could increase the functionality, attachments are not well managed because they may include them in comments (in chronological order of the publication) instead of at the top of the page.

Overall: speed with which you can go over the history of the fixes made

A great way to keep track of projects

Apr 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It is a great way for teams to keep track of projects and the progress. Everyone is responsible for their own aspects and can track their success and progress.

Cons: It isn't the easiest to use and has quite a learning curve. There are a lot of features but tale some time to find and learn.

I Know Our Dev Team Likes It!

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to tag team members using the @ mention is really helpful because they get an email notification that lets them know they need to respond or take action.

Cons: The search functionality to locate tasks doesn't seem as robust as it should be. I don't use it that often but when I have, it produces a lot of search results and doesn't narrow them as much as I would like based on my query. Also, assigning tasks is a little overwhelming to new users because there are many options to select. A good addition would be a simple like or heart to show team members you acknowledge having read the task. Other software have this kind of feature and would be helpful for JIRA too I think.

The best bug tracker.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As far as bug trackers go, I've probably tried them all over the years. Jira stands at the top with unparalleled features and ease of use.

Cons: It's very easy to get overcomplicated with Jira. Some out of the box scrum / kanban settings would prevent that.

Disney Consumer Products Development Team use

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Adaptable to multiple contexts, easy to use by all team members, ubiquitous - many developers, testers, and managers have experience with JIRA.

Cons: Can be over used by management as any other tool to collect metrics an micromanage developers causing distractions.

I've worked with JIRA on multiple products. Its elasticity is unmatched.

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most that you can do just about anything you can imagine. For every project that I think that I've hit the ends of what it can do and how it can help our complete workflow, I have 10 more that prove me wrong.

Cons: Customizing and white labeling is pretty simple but I'd love to have more customizing ability built into the UI.

A sophisticated ecosystem of solutions, not for business users

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The features are great, powerful platforms, good ecosystem overall and geared towards the needs of well structured user groups.

Cons: Great for teams running on sophisticated and regimented processes (aka development). Heavy and difficult and low adoption for business users, better off going to something like GoodDay.work that's user friendly and feature-rich.

Capterra-loader

It is a good product, very useful for projects and the flow of approval for a request.

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA is customizable, and the flow process is very effective in cases of approval that involves several people, has several useful options in the filters to have visibility of pending issues.

Cons: JIRA is really difficult to understand and configure properly because it is complex to understood. It took a lot more effort than anticipated to make it worked like we wanted it to our company. JIRA's is not user friendly to end user, requires time to learn to use it.

Overall: Flow process and useful options in the filters.

Capterra-loader

Best tool for Agile development

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I think JIRA is the best you can use for managing your Agile project. It has you need to keep everything under control, organize sprints, get proper insights via reports and what not. It adds transparency and flexibility to the whole process and fits both small teams and large companies. I can't think of a better solution for delivering a project.

Cons: Some administration of the system can be not very straightforward and require from you digging into the manuals. But all this can be put to the great flexibility the system offers.

We were using Youtrack before and then switched to Jira because it has more functionality we need (especially when it comes to configure custom workflows.). We are using it already almost a year and I think it was the right choice.

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very configurable, you can customise a lot of stuff. Being able to edit tickets in bulk. Supports epics.

Cons: Price, I think it is most expensive tool on the market. There should be easier way to see previous sprints, and issues they contained.

Excellent metrics, endlessly complicated

Apr 04, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It is endlessly customizable and can work in any type of time and task tracking environment. If setup properly

Cons: Highly complicated. I'm just glad I'm not the person that had to configure everything for us. We relied heavily on guess and check

Incredible Functionality -- Too Big for Small Teams

Apr 04, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Without a dedicated PM, it can quickly derail into chaos. Smaller teams are better off with something like Basecamp or Teamwork, where you're capturing the higher level details and working through the specifics on a more individualized basis.

Pros: The range of functionality within JIRA is truly astounding, and for large teams working with complex software builds, it's probably the best bet -- or even the only way to go. It's very easy to drill down deep into the details to capture every nuance that needs to be communicated between business teams and engineers/developers. Great for projects where there's a hardcore, dedicated PM.

Cons: JIRA's pretty massive for a smallish dev team, perhaps 5-10 people or less. The level of granularity that must be captured to make the platform usable is probably more overhead than a truly agile team would want to take on.

Clunky, hard to navigate, too much to sift through to set up effectively

Apr 04, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The product provides a useable project management workflow, and integrates nicely with our go-to identity provider, Google.

Cons: Too dense, very hard to customize to fit each departments needs, kind of feels like we limped by and it wasn't a 100% great fit for our needs.

Great tool for organization and tracking

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira lets our small team keep track of and coordinate projects with one another at any given time, allowing us to keep every person accountable.

Cons: Not a huge fan of the UI, which seems a bit outdated in some areas and makes it tough to onboard team members.

Capterra-loader

It's a great system for Agile development

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I absolutely love the ability to set up Kanbans and Scrum development projects. We use sprints for everything our developers do. Kanbans for in office tasks are excellent as well.

Cons: It's definitely not easy to just jump in and figure out. It's taken myself and the team about a year to feel confident in using it, but at times it's still difficult to figure out where everything goes and how a project should be set up.

Use it for everyday product and project management

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The flexibility of use and making it work as per each team's process. The issue types control the workflows which help me to identify them depending on what kind of work is needed. The moving between projects is seamless so I can use multiple projects and still be able to streamline my work.

Cons: Current UI is cumbersome. It took me some time to figure out how to use it and I still get confused. The older UI was more intuitive to use.

JIRA - One Stop Solution

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Be it waterfall or agile model, jira can be easily adopted to either methodology. It makes it easy to define our own state and assign responsibilities according to our project. This can be utilized across different industries.

Cons: Not really many cons. Many similar products are available in the market. The UI can be little bit more intuitive and appealing to the end users.

Great way to keep your team on their toes

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Any company that has or runs a team of people big or small can take advantage of this software. I like the fact that you can track, send reports in real time etc. I like the fact that you can keep your team up to-date in real time so everyone knows where they stand.

Cons: As far as dislikes I have not found any at this point. Everything I have seen thus far has been great.

Very much pleased to use JIRA to manage projects across a global team

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to create, annotate, attach, update, deeplink, all across multiple tickets and multiple teams makes JIRA a fantastic way to project manage.

Cons: Sometimes the notification systems don't work as they should, and the search functionality within the tickets could be slightly broader.

JIRA was very helpful to use to organize the user requirements and install with Zephyr for testing

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: 1. Large fonts
2. well organized interface
3. Good way to maintain sprints
4. Maintain backlog and way to look back at previous

Cons: Lots of functionality and settings to understand, lots of underlying settings that need a little bit of guidance.

Using for tracking of salesforce cpq

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Ease of use and tracking, logging stories is efficient and we are able to report on progress quickly

Cons: Nothing, works as expected. Haven't had any issues closing our or tracking stories, we are looking into integrated with Salesforce.

Overall: keeping track of our projects in a timely manner

Capterra-loader

Jira is a great software to manage my Agile Teams

Apr 04, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease to create and manage tasks, boards and projects.
Also, I can use the reports for the Agile (Kanban and Scrum) with precision.

Cons: Too hard to manage user and the roles related.
Also, the fields setup could be have a setup screen with user friendly behaviors

Jira I can able to manage the activities of my projects and evaluate the performance of the team

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I keep communication with the team
I Know the problems that arise in the project.
Manage the time worked by team members
I can add plugins to QA tests, Control Version, Project times reports
I can Allows you to apply the Scrum process.
I can management Project timing

Cons: You have to buy plugins to give more versatility to the informs
Charging an amount per user can be very expensive
It can be a bit difficult to manage for users with less knowledge of project management

Easy, Great, Fast, to the point

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how there is a log of to do and follow ups. I like that the site is very simple and it does what it needs to do.

Cons: I don't use Jira often but when I read the emails they are hard to read at times in the thread. Maybe space subjects out.

A great way to communicate without bogging down an email inbox.

Apr 02, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The functionality is incredible. There are so many ways to communicate and keep a log of the nitty gritty details of every project that we handle.

Cons: There is a bit of a heavy learning curve. I'm just now getting started within Jira, and am lucky to have a colleague in a separate unit that has used Jira for years. Without his assistance I know this would be a much longer process in terms of adoption.

Overall: As mentioned, I'm brand new to this software. I'm currently in the process of setting up workflows and logging projects. But so far my experience has been great. I am lucky to have a colleague who knows Jira well who is assisting our unit with it's implementation. I know this software will be a game changer for how we go about our day to day work.

Powerful bug and issue tracking software

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: First off, I used JIRA for a while as a tester and later as a part of our QA team. My job was to discover issues and bugs in the application and log them in JIRA, so my experience with the application was limited. That being said, as a user I found it powerful and also fairly easy to use with a pretty low learning curve. I also trained many of the other testers on using it, and everyone was able to pick it up pretty easily.

Cons: No real cons that I can speak to, I'm sure there's some but given my involvement with it was limited to bug reporting, it takes care of that very well without many problems.

Overall: We used JIRA to track defects in during the testing phase of our CRM implementation

Comprehensive and accurate management tool

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Simply put, JIRA is easy to use. Requiring little or no training, it's an effective tool for project management tasks - ranging from engineering to human resources. It's real-time editing functions make it a valuable tool for managing group or team meetings.

Cons: The formatting can be clunky at times, as it doesn't alway behave intuitively. Many of us non-millennials were raised on MS Word, so we expect document formatting to work a certain way, and needless to say, JIRA doesn't behave that way. Too much trial and error to format entries.

Very powerful and flexible management system

Mar 30, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Very customizable and flexible. Integrates with other Atlassian products. Multiple type of boards, powerful filters, sort options, reports.

Cons: Slow navigation between boards, filters and tasks.
Subtasks are difficult to manage, would prefer them to be more lightweight. Ended up making bullet-point lists in tickets descriptions to track smaller parts of a scope.