Atlassian

JIRA

4.5 / 5 549 reviews

Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

549 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

JIRA is the project management tool for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.


JIRA Features

  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

JIRA Reviews Recently Reviewed!

i found JIRA very useful while working in my software testing and reporting the bus using JIRA.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Well organised and plenty of option while in writing for JIRA or reporting any bug. easy to understand and plenty of templates to write the description. Speed, reliability and customisation ability.More than just a bug and incident management tool which provides more benefits in one place. Very customizable dashboard, filters and queries

Cons: Very few cons. I was very happy with the product and used it for 8 plus year , Really the only dislike is that it offers so many tools & capabilities, you can keep uncovering more efficient ways to use the service and platform which can be a little disruptive.
little bit expensive for small team (11~20) the email notifications isn't customizable ,sadly no mobile client yet. Because there's so much functionality, Jira can be overwhelming. Many teams only need task management, not an entire fully integrated platform. Because of this, Jira also runs a bit slow sometimes.

Easy to use, useful for project management

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to manage projects, estimate stories easily. Provides a full burn down for your project which allows you to time manage and plan for things such as running behind schedule

Cons: Not useful for bug management, the option to not allow sub tasks to be brought into sprints without the main story is frustrating

Overall: Project Management
Create a backlog of future work

Slow to set up but once you are running it does everything you need

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The best part of the software is that you can customise this with information you wish to record and you can filter on different areas so you can see what you need.

Cons: The administration is quite timely to set up for projects but once this is done it is easy to manage.

Overall: Management of a development team and some feature management. It plugs into to many other software providers that are useful in this market.

5582d7e986fcabc530b4f8aab718d660

Feature rich, nice UI. Could have a better rich text editor, however.

Nov 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the rich user interface the most with nicely designed layout and use of colours. There are lots of features to be taken advantage of as well.

Cons: Some would say the user interface is hard to navigate because of the high amount of features and it like a maze to find what exactly you are trying to look for. I would say you would need to be taught how to use all of the features so that you are using it to it's full advantage.

Overall: Project tracking and updates from it make it better than the old system of emails. A lot easier to find reasons why you did something on a particular project for example.

7bea79bc52cb770fbc944e697150d553

Overall an exceptional product for teams to keep track of projects.

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the subtasks ability that allows you to break down larger modules that feel like their own projects. We integrate with Bitbucket and the result is seamless and powerful. Love the search; many times I've needed to find out what's been done on a certain feature and a quick search gives me a nice timeline to follow.

Cons: Wish the commit links opened up small popups instead of using the current page. Sometimes I just want to see which files were touched.

Overall: This software organizes programming projects better than any I've ever used. It helps us keep everything straight. Keeping tasks prioritized is a major need, and Jira provides many ways to do that. And the integration with our repository system is a no-brainer.

Helped with our web development

Nov 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great product management tool to keep track of tasks and notes and times and much more for team projects.

Cons: Sometime it can be painfully slow. Also not that good mobile devices. Can take a while to learn everything.

Overall: Product management

Easy to use task tracker

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira has made our task tracking in the team very easy. We not only see the current sprint of the release but what we did in the previous releases.

Cons: At times I create a task and it is impossible to track it. Many fields are confusing and hard to find the exact filed from dropdown.

Great Scrum management web-app

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have it perfectly. A web app which you can use as agile development or a scrum management. I really liked the keyboard shortcuts, gives more power to user's hands.

Cons: I really really would like to see a desktop application because web can be low performance some times.

5a1b25e9e41633ebd1141ad337a5a658

Awesome software for bug tracking, sprint planning and project tracking

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Easy to use
2. Drag and drop facility is available so you can easily manage JIRAs
3. Time tracking is easy

Cons: 1. Sometimes report chart is bit confusing
2. The second factor is its cost, its too pricey compare to other tools

The gold standard for very good reason.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use is the first thing that comes to mind when explaining Jira. When onboarding a new employee, a quick walkthrough of the software takes minutes. Logging time, adding user stories and tasks all comes naturally with the well designed user interface.

We use Jira every single day for design and development, whether it's for a client or for internal projects. During our yearly appraisal of our toolkit, Jira is never questioned due to it's versatility and our reliance on this excellent product.

Cons: The only negative I can think of is that sometimes the menus can be a little convoluted. Overall the user interface is relatively straightforward but in a few menus, finding a particular function or setting can take a moment longer than it should.

Overall: Our firm is known for having a tight and transparent process, this wouldn't be possible without Jira. Our customers are satisfied with our work and we can log our progress and time accurately with this product.

Simple. Effective. Easy.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the features give us amazing flexibility to get super detailed or keep tasks generic. View only my issues button is great. I like the subtasks within tasks. I wish there was an easier way to view the details of a subtask without completely changing pages.

Cons: The mobile app UX is terrible. Example: On the business project boards it took me a hot minute to figure out how to switch from 'Cancelled' to 'Rejected' to 'Open' etc. It is NOT apparent at all how to switch between these sections.
On the main dashboard I think it'd be a way better use of space to show projects or boards that you recently worked on. Right now half my screen is taken up with a small introductions box.
also, am I blind or just really dumb? WHERE DO YOU LOG IN? There is no login button from this page or any other page for that matter. https://www.atlassian.com/software/jira
Might be useful. I recently cleared my browsing history and it actually took me an extremely long time to find out where to go to get back to my jira dashboard. This needs to be fixed.

68947e0e0134e3c5b6716a3eb83eeb6b

For Developers & Designers

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really love the UI for Jira. I am a designer that uses JIRA to collaborate and work with developers. The UI has actually made using the software and navigating through it, much easier. I make really good use of the "Active sprint" columns since it offers the ability for me to view the different tasks that the rest of the folks in my team are working in, but it also allows me to categorize them based on the status of each.

Cons: The text editing tools are very limited. I would love to see more flexibility with the WYSIWYG, or perhaps replacing the existing WYSIWYG with one that allows for more editing to take place.

Overall: Great for organization, collaboration, and overall team management.

E27d167ef8882e2751b1198a7e5891d9

A smooth user experience within the Atlassian stable

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Tight intergration with other Atlassian products like Bitbucket and Confluence.

Smooth interface and ease of use -

- Drag and drop stories/subtasks in Active Sprint and backlog means easy organisation of your workflow
- Creation of stories/tasks is very easy - there is autocomplete in drop downs etc, that allow you to link to other users/tasks/stories/confluence documents/other story boards and epics.
- Ability to tag stories for ease of search
- Abilty to track hours worked per story

Plenty of workflow related charts (Burndown, etc)

Almost unlimited customization.

Cons: - The unlimited customization is also almost a weakness. Story/Task creation dialogs can become over crowded so the administrator needs to be judicious about the customized design.
- The reports seem a little rudimentary at times, however this may be due to a lack of user diligence in keeping their stories up to date.

Overall: Having previously used a combination of Rally and Trelloboard, I think JIRA is better solution as it offers a better and more user friendly interface. The tight integration with Bitbucket and Confluence as well as other enterprise tools like Slack is also a bonus. Definitely and efficiency gain for our team.

Cf88aec7c70939c3ccfded071b3a121d

Best ticketing management available in the market

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Good work flow support
Good agile reports
Able to change the work flow
Good integration with GIT and confluence

Cons: Little expensive
Initial learning required
Complex workflow some times confuses the user
It is more friendly with software developers

Overall: Best product for Agile development

965bb2f7b35ce7cb7c41ea425734ee7e

We use JIRA to handle all of our development projects.

Nov 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA allows us to create bugs, improvements, and new features and comment, manage, and update based on the development process.

Cons: It can be complex at times when trying to configure or setup some element, but otherwise, the program is great to use.

Overall: Our development team doesn't share the same office as our support team, so being able to share bugs and feature requests from our users back to our developers is so easy in JIRA.

JIRA is a full-featured solution that is very flexible - it does all you could ever want it to.

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRA offers a huge amount of flexibility and can be adapted to meet your needs, no matter your methodology, workflow(s) and processes. It handles project management and bug tracking, as well as releases and all other steps of typical projects.

Cons: Because JIRA is so flexible, setup can be complicated. Also, it is sometimes slow to load, especially if you opt for on-premises options.

Overall: Jira handles all of my project management, bug tracking and product life-cycle needs.

The Best Tool for Agile Process Management

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Built in support for Scrum and Kanban workflows that make Agile easy. JIRA combines a more robust workflow and issue tracking software with more typical ticket boards to digitize the post-in note experience.

Cons: JIRA can be very hard to configure correctly, particularly at scale. Adoption is also a hurdle, but is a problem across all tracking tools. Setting up issue types and maps is a chore.

Overall: Agile process management, issue tracking, project management, feature tracking.

Jira is very easy to use but lacks an aesticaly pleasing platform. I think it's easy to use but busy

Nov 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the many functions it has and the easiness to add multiple things into a ticket. I also like the option to comment internally in tickets.

Cons: I do not like that it can be hard to find old tickets. The search function could be better and the options around closed tickets could be wider. I also have troubles inputing links into tickets.

D739edd980d30bf1fbe1e141add6b360

Very full featured project/bug tracking software

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Suited well for agile development. Very powerful and includes most features you can think of. Excellent collaboration tool and integrates with email and other apps.

Cons: sometimes a little too complicated. It takes a while to learn but has gotten better over the years.

Overall: Ease of bug tracking. Helps project management

Jira is ambiguous. The reports are excellent but the look & feel for users

Nov 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The defect handling is very good
The SDLC is primitive look and is not friendly enough
The integration with source control tool is very good

Cons: It has a primitive look & feel
The customization dashboard lack options
the editing options are very poor

Very new user. good to stay in touch

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: It's great to connect teammembers and different teams to get an overview about the process and tasks.

Cons: not easy to set up, so a competently jira admin, which has an overview of all needs is required.

85df37423952523bc6dfa010a692ef8f

Amazing project management and help desk software

Nov 07, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: If you are a non-profit, it is free! Altisiaan also includes all of their marketplace software for free as well. Gold standard for project management and help desk software. Quick to get working out of the box. Highly customizable in the places that matter the most. If you have an issue, someone else has had it as well and solutions are easy to find on Bing.

Cons: Schemas. You can customize Jira to your heart's content. But it is extremely clunky to get there. Schema this and schema that for everything. And some schemas have schemas within them, all named very close to the same thing.

Overall: Transitioned help desk from email to a ticketing system, within weeks!

Jira is excellent tool but more benefits with paid plugins

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use. Easy to setup. Offers good customization interface.
Good for issue tracking and stories.

Cons: All great functionalities are by paid plugins.
Difficult especially to run reports by time in status

Overall: Issue tracking

8873a403318ac3a8628c01893c8282a6

The King of Agile Project Management

Nov 07, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As an account manager, Jira's reporting is super powerful. We're able to give our customers the information they need, and its always at my fingertips. The full customization of workflows is very powerful for us (and I'm sure everyone else) because it allows us to implement our 'flavor' of agile easily. Before Jira, our projects felt disorganized and hard to track. Today, with Jira, everything has become smooth, transparent, and simple.

Cons: I wish you could go back more than 2 months in the pivot report! Also, I wish tehre was an easier way to make custom reports.

Overall: Orginization - A simple view into production - An easy way to get the data i need to communicate to customers.

57206d5ff34cbbbdb5104dd77c4cb77b

I have been using Jira for the past 5 years

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The Jira product is very easy to use and navigate. The ability to see your projects data quickly is very important.

Cons: We have been using the Cloud version of Jira. There are times that new updates happens and it might take a bit to figure out new functionality or GUI changes.

Ce029e6b7f9f36dd6d1206a8ac5d9623

I am a very new JIRA user. So far, so good.

Nov 02, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps everyone on our dev team accountable. Great to connect the product manager, UI/UX designer, dev team, myself, etc. all on the same page!

Cons: It takes a lot of set up to get it working the way you need it to. Very thankful for our JIRA administrator. He has it set up in a way that is easy to follow and works for our team.

700ea015688e3bdcbdac4bcdd856418a

Using JIRA to execute IT Projects in SCRUM for last couple of years, A satisfied user

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Ease of Learning & Use for a new on-boards
2) Business User are satisfied with the usage
3) I like Sub-Tasks for Stories

Cons: 1) Default Integration to MS Project MPP must be there
2) Must have diagnostics capabilities for User Stories, Acceptance Criteria's format, that will make it a complete agile tool. All forms being open ended for text is one of the biggest shortcoming of this tool.
3) Must have semantic analyzer to avoid user entering in "Ambiguous" verbose in Description
4) Control must be implemented on Epics to Stories to Task Standards as currently its too much open that every team uses it as per their ease of Agile/Scrum, which destroys the motive of agile execution

Overall: Relieves Requirement guy with robust management of Software Requirements/Stories for IT Projects to be executed in Scrum

Jira is good and user friendly tool

Oct 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: 1. There are some useful gadgets to help check issues.
2. Linking of multiple issue is easy to identify the common area.
3. Graphical view of statistics is good.
4. Support is very good, not always as quick.

Cons: 1. Same issue can't be reopen once it is closed. Force to raise new tickets every time.
2. Identifying the Statistics view is difficult. Need some user manual.

Overall: Easy and flexible

Its very good tool for Management, testing, development activities.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The below are the BEST things which i found in JIRA.
1.Confluence 2. JIRA 3. BitBucket

1.how easy it is to set up different kinds of tickets from bugs to entire epics.
2.Its very easy to create sub-tasks from main task and linking to another issue is pretty good.
3. I'm glad that they're taking the initiative to make the product better
3.Confluence is really easy to use. You can build pages with widgets even if you don't know how to code anything.
4. Lately the company has been pushing out more frequent updates which is a good change from only a few months ago.
5.Their user interface is simple to use, and you can create an entire website (for internal use) of organized pages.
6.Confluence also integrates with Jira, so if you use Jira, you can pull in elements that are important to specific projects and see their status.

Cons: 1.Because there's so much functionality, Jira needs help documents for user.
2.Many teams only need task management, not an entire fully integrated platform.

Overall: 1.Easy tracking and submitting the issues
2.Maintenance
3.Worth every penny

Our favorite new project management tool

Oct 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've been struggling for a long time to find a solution to solve our project management planning issues, and Jira proved to be flexible enough to suit our needs.
Plus the new design looks really good.

Cons: One of the main disadvantages of Jira is that its interface can be tricky or overcomplicated sometimes, resembling the older version of computer software, and not the lean-style approach that services like Trello offer.

652e9b836ae8d59c9141631025cb5663

Love this website!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find this website from a bug logging perspective to be excellent. The ease with which you can raise issues with attachments is excellent, you can filter the visible menu options on the screen also to make it more streamline for your needs.

The e-mail alerts for any/all changes is also excellent for an auditing perspective.

The dashboard screens are also brilliant, you can easily customerise what you have displayed on there with a different dashboard for each project. The selection of grphs, charts, reports is excellent.

Cons: Only two things about this really bothers me and that is:
The limitation of the different status you can have, personally i would like more, for example a On Hold status.
The reporting on existing issues does not display any that have been marked as Resolved/In Test, these are viewed as being closed issues which i find is rarely the case.

Easy to learn and use, spun up very quickly!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Deploying JIRA at our company generated a lot of excitement from process-oriented people, as it worked very robustly at tracking action items within the team.

Cons: Would have liked more customizability to each team's needs. While it was easy to use for the software and systems engineers, some program managers and business people wanted insight and it wasn't really designed for them to use easily.

Overall: The team was very happy with the solution, and it allowed everyone to be much more organized than before.

We switched to Jira and will never look back.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have integrated 6 departments into jira, it is a comprehensive tool that allows up to perform everything from IT ticketing breakfix tickets, to maintenance work orders, HR complaints, Food and beverage requests and even graphic work orders and requests. This has allows us to more uniformly meet the needs of many departments over one platform and provide training in a more adequate manor.

Cons: The setup and administration is a bit of a learning curve and does require some work for the customization and setup.

Overall: This Allowed us to integrate Many departments under one platform and allows us to manage and train more uniformly and provide individually for the needs of each department, and customize for the needs of each.

9ca2d5ff9b28500931e69aa58e231f8c

Very powerful. Really helps to get your tasks at bay and communicate your work

Oct 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very flexible and powerful, you can build almost any workflow.
Great to centralize information.
Supports large projects.

Cons: Its power makes it somewhat complex.
It is a heavy software: installation demands the typical attention of enterprise software.
I would like a free tier to my smaller projects :)

Overall: Smooth, centralized communication on a large, globally distributed company.

C01b046e51e8582f3522b4b5d72b40aa

JIRA is an amazing tool in a very useful suite of project management software.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: JIRA is a great way to track items that need to be done or defects that need to be fixed across a business. If you take the time to customize the interface, add fields, workflows, etc. that match your business model, JIRA can make your organization so much more transparent and efficient. Combined with it's siblings Confluence, BitBucket, et. al. you have an amazing suite of productivity tools. Each individual may feel that they are doing a little more than they used to when adding information into these tools, but the time saved in meetings, querying peers for information & not having the full picture will soon become apparent. To get the most of JIRA, be prepared to customize and train. Without those two pieces, you may end up with users who don't see or feel the benefit.

Cons: The least appealing thing about JIRA and the other tools in the Atlassian suite is the fact that you must buy plug-ins to get a lot of functionality that should have been built in. Atlassian is proud of their App ecosystem, but, from an end user perspective, it can just feel like it is a place grabbing your money.

Super, super amazing tool

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I got started on Jira through a company I worked for as a logistics personnel and this made my life a breeze. It's easy to use, easy to get started with and best of all I can track all tasks, even ones that aren't assigned to me yet, I can watch their progress and anticipate when or if they will reach my desk.

Cons: An unassigned task can sometimes fly under the radar and sometimes deadlines are missed. This is more a team issue than a software issue though.

A Great Project Tracking Tool

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to see where a feature or request is in the pipeline. It is also easy to communicate with whomever is working on the feature or request.

Cons: It is a little overwhelming at first when getting into the software. This feeling goes away after you learn the cadence in which to check in on tickets and how to navigate the system.

4d241d919d2e20588bdfd7275b89867f

JIRA is an excellent tool for tracking engineering efforts and portfolio reporting.

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA has a simplified user interface for updating stories related to engineering efforts and for reporting on multiple projects rolled up into a larger portfolio. The ability to link documents and other stories to the issue you're updating makes it a one-stop shop for many activities.

Cons: Creating custom reports, filtering data, searching, and creating dashboards is not intuitive. While the forms are well developed and easy to use, creating the view that you want requires training.

Overall: I've been able to easily track the status of engineering efforts and provide senior management with project reporting as part of a larger Transformation portfolio.

Great Bug Tracking Tool

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a great tool to get visibility into the progress of the engineering team. For someone who is not part of the engineering organization, it's helpful for me to know know what's going on so that I can promptly and accurately inform customers.

Cons: When you file as many bugs as I do, you tend to get A LOT of emails every time there's an update. You can quickly become overwhelmed with the number of tickets, and if they're not properly managed or assigned, some of them can fall through the cracks.

Great project management and issue tracking tool

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - really simple project management
- supports scrum and kanban boards
- users can create their own dashboards
- has good integration to other Atlassian products like BitBucket or Confluence

Cons: If you customize Jira too much, upgrading is very hard, but without much customization, updates are easy.

The best agile workflow solution on the market!

Oct 06, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Atlassian has every feature under the sun for Jira.
Great plugin store.
Pricing per use is decent.

Cons: Their UI is horrible. Even their renovated website is horrible. Their mobile apps are decent, but as a power use, I'm mostly on web.

Overall: Faster software deployment and better communication amongst teams.

We use Jira for workflow and collaboration at work

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to install and navigate. It is also easy to assign and re-assign tasks as needed, and to monitor the progress.

Cons: Sometimes the links are a little buggy. Also, and this just maybe a setting, the number of update emails can be a bit much.

Overall: It is a great way to set up and track development of projects on our platform. The search function as well is extremely useful.

Flexible and easy to use

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Used this for tracking tickets and changes in IT environment. Was very customizable, had a good user interface, and great for multiple team members.

Overall: It was a flexible system to tracking IT end-user tickets and requests.

I was not a developer, just a PM, so it seemed to take some time for the developer's to implement workflow changes, but that was more to do with their workload than the software.

4088691a69102b696089a640b9bba950

I have been using JIRA for almost 4 years and by far is one of the best management tools available.

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: From small to large companies, all can use it. It's easy to learn how to work with it, highly configurable, counts with lots of integrations, not only with other Atlassian products such as BitBucket or Confluence but with third-party products including GIT based repositories and documentation systems.

Cons: Sometimes some configuration requires following more than two steps, not so easy for a non-technical user. Also, if you are not paying for JIRA, then if you submit an issue or an idea to Atlassian, good luck with that. It's very unlikely that your ticket will be addressed.

best issue tracking management tool

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Fully Customizable. Bring all company together by working on issues and collaborate through comments .

Use for connecting many agile software teams.

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Provides great visibility to a single scrum team. Very configurable to meet the business need. Intuitive to use.

Cons: It is not easy to track interdependencies which is mandatory at a large companies. Also, users should be able to query a query and that is not possible with the basic package.

Great for an Agile workplace

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The best part of JIRA is being able to track every detail of current projects, and relate all the aspects of a project together. For example, creating a Month long project and classifying it as the Epic, relating it to different tasks, bugs, etc. to the point where you can specify which tasks need to be completed before others can be started. It also has a robust case commenting system for team communication.

Overall: It did take me a while to get on board with JIRA when we switched to it from Trello. It is such a robust tool that the learning curve was a lot more then I was used too. However, after working through it with my team and team lead, and having a team member knowing all the ins and out, I have come to realize that relative to the capability of the software, the learning curve isn't too bad.

Good for developers, but hard for tracking issues passed between teams.

Oct 03, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Allows for colalboration and monitoring of development items. Can be SaaS based or on prem. Cost is low: perpetual license available for on prem.

Cons: It's terrible for collaboration between different teams. When you move a Jira ticket for example, a copy is made, the original is destroyed and all notes are lost. Tickets therefore can't be tracked across teams,.

Overall: For tracking single issues worked by one team, Jira performs adequately.

A great tool we use for teams to collaborate at a university.

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira allows us to easily document an unlimited number of issues and have updates sent by email or login to view updates. You can attach graphics, documents and other types of files to support your documentation.

Cons: Your email box can easily get cluttered with notifications if someone on your team makes a ton of little updates and attaches many files.

loved it

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Interface is really good. The project tracking using boards is the best of all (if configured properly )

Cons: Few bugs takes long time to be resolved from Atlassian developers also not all features requested are provided.

Overall: Best project management

JIRA gave us a much better way to track work for clients and internally.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: JIRA is easy to use and integrates really well with other Atlassian tools. It has made sprint planning much easier for our development team.

Cons: It does have a bit of a learning curve to get up and running properly to support your business needs. The administration area can be complex if you aren't a technical user.

Overall: Easier and more efficient tracking of internal work and client support tickets.

UX could be better - but JIRA can handle everything you need

Oct 03, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRAs feature set is incredible powerful. Everything you can imagine you can need is achievable with JIRAs features - and if not, with the power of tons of add ons from the Atlassian Marketplace. Tried several other issue tracking tools like GitHub or Bitbucket and never achieved the success we achieved with JIRA.

Cons: The UX is currently not that good but Atlassian is working on it. Configuration and page load speed could be better which makes it sometimes hard to be not frustrated.

Overall: Managing dev work

JIRA is the go to software for organizing and assigning internal support and dev tickets.

Sep 27, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: JIRA allows you to easily manage your internal support and development tickets. JIRA is easy to use, easy to teach, and makes the lives of our developers so much better.

Cons: If you are not a developer or if you don't use the software, you may find it to be a bit clunky. There is a learning curve with it.

Great tool to track all your projects

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to keep track of projects and prioritize them. Holds all of the relevant information in one spot so you can always go back and check what you did.

Cons: Some of the views are not as flexible as a I would like. Some of the drag-and-drop functionality is a little sticky and this makes it more difficult than it should be to move things where they need to be.

JIRA is an absolute necessity for any software development organization!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: - Workflows, enough said!! The best and most flexible workflow setup i've ever used.
- Ability to set up both Scrum and Kanban processes for different teams and projects.
- The new Android mobile app is amazing. As a product owner, it makes my job of tracking and prioritizing sprints a breeze!
- Just the ability to customize to suit absolutely any workflow and process. We've tried several tools over the years including trying to build our own internally. Can't praise this tool enough, one or two others come close but at this price-point and feature-set, Atlassian has got it right!

Cons: - Not many that come to mind, but it's not easy to administer for less experienced users. Also, the help isn't easily available/accessible in my experience.

Once you learn it you will love it

Sep 19, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Because you can handle thousands of projects and keep things organized. It has a clean but very informed interface.

Cons: Once you pass the license, the next price is amazingly expensive.
Also, if you don´t have a powerfull server, you won´t be getting a good performance.

Tool to track product development progress

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fully featured tool to visualise agile methods of working
Lots of add ins to provide extra functionality

Cons: Can look quite daunting at 1st
A multitude of options mean that you have experiment to get it working the best for you and your team

Good Software for project tracking.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent for project tracking and pulling stats for business. This compliments the Agile process.
Email alerts on changes to projects have made it a breeze to keep track on progress.

Cons: Currently in the company i am at, administrative rights are held by administrators off site. This makes it difficult to make changes to how the software works.
There arent really real cons with regards to the software. It is very secure to not give false data and unauthorized edits

Overall: project progress tracking has been a breeze. Communication with the developers has been assisted by this software.

Great product for project management

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to use and has excellent customer support. The features are self-explanatory, and it is easy to assign tasks to members on a team.

Cons: I receive too many email notifications from this product, and it is not intuitive how or when to turn off the notifications. (E.g., if I turn them off, will I be sure to get notifications when I actually need them?)

Very complex software

Sep 18, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You can create multiple projects specific to a team, or project you are working on. People can submit tickets to request work specific to the project they submitted the ticket in.

Cons: Jira is very complex and can be difficult to learn. The UX is a little confusing too. There is a big learning curve when you start using Jira.

Overall: Jira enables us to submit request for work, and also track those request across our organization.

Collaboration and Project Management Made Easy

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it's basic and not too flashy with unnecessary features. Tickets are easy to organize and find and dashboards are easy to create and share.

Cons: The settings could offer more options especially with default settings. This also includes dashboard tools. I would also like a more intuitive board function.

Overall: Easier collaboration and accountability across teams. Also, having historical data to look back on makes future tickets or issues easier to assess and address.

Using JIRA on a Marketing Team

Sep 15, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use JIRA to track all of our work in marketing. And the best part of JIRA is that it is highly configurable. We have created projects in JIRA for each major product, project, and customer type and have created task types and workflows to match how we work. This makes keeping track of our work easy and we have a much better idea of the amount of work we have so we can prioritize.

Cons: The best part of JIRA is also it's biggest con. It is very customizable, which means we can set it up for match exactly how we work. The downside is that it can be very complex, very quickly, which adds to the weight of administering it. I recommend customizing it, but not too much.

Overall: Using JIRA, we are much better at planning our marketing projects, knowing the status of all projects, and staying better on track.

All that you need to manage your development team!!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Jira allows you to customize the issues list with kanban view and custom filters, organizing tasks in sprints. That makes it a great tool for applying agile development methodology.

Cons: Sometimes you have to refresh the entire page to see updates. That's quite annoying and I hope that the team is working for making it fully reactive.

Overall: Great improvements in planning.

Once you learn how to use it, the options really open up for what you can accomplish.

Sep 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The task management is hard to beat. Every role can be defined and go through an organized process, step-by-step. This is key for QA and everyone knows when a task is assigned to them, so they'll have something to do.

Cons: There's a learning curve here. Setting up all the process steps can take a while, and users unfamiliar with it can take some time to get up to speed. Jira can also do much more than is necessary, so sometimes people try to use features that end up making things more complicated.

Very good for agile development projects and using JIRA, the project management is very easy.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Jira for bug tracking and project management for more than a 2+years. Based on other solutions out in the market this is definitely the best offered at the moment, however there is still room for improvement.
The main pros are: - Customizable: can create / remove any fields -
Integration: can integrate with most popular systems such as Salesforce, Github, etc
we can create different types of issues easily.
it's been convenient to use JIRA to track each task through the workflow.
It is very good to use filters and reporting and create a graph representations.

Cons: Agile board doesn't have an ability to move multiple tickets to the next column at once. Drag-n-drop simply doesn't work there for more than one ticket,
It seems to be more heavy-weight than needed, need to be lighter weight.

Overall: ery good for agile devolopment projects & using jira project management is very easy.

Basic software, but not the easiest to find what I need

Sep 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I do like that the design of the software is uncluttered. There's a lot of white space in the design and no extraneous information, which is rare!

Cons: I think the software could be more customizable or allow for more description of what each category means, but I'm not sure if that's an implementation issue or a software issue. My company uses this for service requests from our IT team and it's hard to know how to categorize requests.

What I like best is the way you can determine who is in charge of what and at what point in time.

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The best feature is the ability to manage and monitor the various tasks. It gives you all the information about a task like who is the person who is working on the task, estimated time for the task,total time logged for that task, we can also see whether the the task is in pending,in progress or done.we can see the sprint Burn down chart where we can see the progressing or the incremental increase made by the teams.One more feature is that where change the tabs to see only the tasks assigned to you or what other teams are doing .

Cons: A lot of people in my Company find JIRA too difficult to understand. These are non-techy people, but even just getting them to open a JIRA ticket and do some simple project processes seems to be beyond them. I'm not sure why? But perhaps something about it makes it seem difficult to the average non-technical person.

We have been using Jira for about 3 or so years now, and it has greatly improved our SW dev process

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to understand and configure. There are plenty of config options to be able to make it flexible while still keeping a necessary structure to keep development moving.

Cons: There is a bit of a learning curve for non-technical people. It is easy to work around, and once they get it, they really get it.

Overall: Keeping remote users in the loop and having a centralized system of record for all correspondence has eliminated most of the "I didn't see your email" type of complaints.

Managing ticket in a software team is what it does best. Hard to picture using it for other purposes

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A big advantage for me is that the software is centered and focused on teams that write software. This results in some nice features that you really appreciate when writing documentation and when you are quickly looking for information and old documentation yourself. Specifically, it supports markdown but at the same time it has a basic but useful interface for editing text so that no matter how different everybody structures their text, the end document has a minimum standard of formatting and readability. Everything is searchable and easy to index/link, features which I often use. The standard functions for 'Scrum' or similar programming styles/paradigms are all there (kanban view, ticket priority, roles, versioning, etc.). At least while we used it, the application was always reliable and quick. The ability to create your own workflow for tickets was also useful. Indeed JIRA helps to keep a standard of transparency and documentation. Of course this is not enough and depends on each team, but I think it is quite helpful in helping you get there. Support for markdown is key.

Cons: As mentioned above, I do not think that the program would coupe well for other type of ticket or content management that is not software, but I cannot really attest to that myself. The constant email notifications were bothersome, though you can change them on your settings. Even though everything is searchable, I found it sometimes difficult to navigate and find content. If the team is not disciplined with the ticket organisation, it can become somewhat unorganized. I did not set up JIRA, but I recall hearing that it was not an easy job. I was missing a mind-map view.

Overall: Easy way to manage software-tickets, to communicate about them with co-workers and to customize our own workflow. It takes a lot of the steps of managing a bug or a problem of your mind.

I like it

Sep 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: gives us ONE PLACE to keep track of all work being done by our IT department, we know who is involved and what stage the project is in. we can break the project down into as small of tasks as we wish.

Cons: sometimes it gets a little difficult to tie tasks that are in different epics together. this is probably as much a learning process as anything. we have had some problems that fixing our work flow took care of so definitely a learning curve.

Jira is good software management tool. It also helps to define software development life cycle

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to track issues with JIRA.
Easy to track the commits and branches related to the issue with BitBucket.

Cons: Creating test cases are really very hard thing in JIRA.
Very slow between switching around the pages.

Very nice tool foe leveraging your employees time

Sep 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very god product in terms of task management, it provides accurate details and status for each of your concurrent tasks, helping mostly managers to manage better.

Cons: The tool sometimes asks for too much information and it takes time to get use to it, also the integration with other products isn't perfect..

JIRA is a very friendly tool for the defect management. I have been using it for last two years.

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. The list of the fields while filling the defect. It adds the value to the defect and helps the developer to rectify/address the issues.
2. The option of managing dashboards.
3. The filters and defect tracking functionalities.
4. Ease in the defect search.
5. I admire its flexibility and the list of features that if offers. It helps to provide all the information needed by a designer using various supported fields of it. I find it much better than the defect tools that I have used in the past.

Cons: I did not see there is any significant drawback. It is quite friendly software. However, I feel description addition section could have been better like use of better text fonts and styling

Overall: Good defect management tool

Love JIRA, everyone should try it out!

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRA is great for project road-mapping and one-stop location for all data and knowledge to sit. We have all of our How-To's and documentation stored here!

Cons: Kind of hard to learn how to create pages and spaces within the software. Once you get a hold of it though, can be very easy!

I use JIRA Helpdesk everyday to manage the workflow of my team.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how each user can create their own dashboard, and that there are many ways to do the same thing ie view tickets.

Cons: I wish each ticket type could have it's own workflow, and that the Helpdesk workflow could be more dynamic.

Feature overload, slow to respond to bug fix, and change requests

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This product is very customizable. We are able to run our dev team using the software. Allows cross team communication.

Cons: Way too customizable, there are often 2-3 ways to accomplish the same thing. This makes tracking down problems hard because you have to check multiple locations.

Admin capabilities are limited. Can't change users names, or emails. Atlassian says it is temporarily disabled, but this has been disabled for years.

Atlassian is very slow to respond to customer change requests and bug fix requests. Some very important and highly voted on change requests have been sitting for 10+ years, with little to no response from Atlassian, often they just close the issue and say "sorry, not going to do this".

Their cloud offering does not offer the ability to customize email notifications. Their entire notification scheme is a mess, you either get too many emails, or none at all, no customization at all at the user level. There is an issue about this that has been open since 2003, and still no action from Atlassian.

Plugins fill in some gaps, but are very expensive and can be more expensive than the core product.

Overall: Managing dev issues

Its a pretty good software to make your work simple if you work with agile team methods like SCRUM

Aug 22, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * Easy colaboration with your team.
* Each one has his own space, but you can share common views of the project.
* You can easily set up sprint's for the project or make a kanvan with to do's.
* You can upload attachments for each issue and asign to a member in particulary.
* Also you can print reports of your progress.
* Pretty usefull integration with Atlasian Confluence software.

Cons: * If you are not Administrator you CAN NOT erase issues from the backlog, even if you post it by mistake.
*It doenst have and offline Version.
* At the begining it could be a litle messy the views.

Overall: My teamwork remote projects its allways on time thanks to this app.

JIRA is an incredibly powerful piece of software, sometimes maybe a bit too much.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA allows you to edit tickets, stories and boards in such a way that you never have to worry about losing a single piece of information.
Its integration with BitBucket and Confluence is amazing.

Cons: JIRA can do so much for you, but it ends up being very complex because of it. When I make a new ticket in Kanban View, I need several more clicks to be able to move it from "Backlog" into "In Progress". In the same way it allows you to make tasks into sub-tasks of a larger story, but the option is hidden far away in the actions menu.

This is best project management system I ever used

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Following are the list of feature I like the most:

- API availability
- Kanban boards
- Scrum boards
- Android or iOS

Cons: As for there is no any feature I like least in this system. They can update the UX and some more colors :)

Overall: A perfect Project Management tool and I also get notifications at my email which helps me to get all the updates on time.

Excellent Agile Management for Small Teams

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Within a few minutes of testing this software I knew it would be the product our team would use. Even for those not familiar with Agile methodology, the Jira project site intuitively guides the manager through the process of planning a project. Users love dragging their tasks from Not Started to In Progress to Completed, and the burndown chart auto-generates to show if everyone is on track. I will definitely be using Jira for our next project.

Cons: While it was simple to create tasks, it was a bit difficult and time-consuming to update many tasks at once. There were bulk change tools, but there were harder to find and not as user-friendly.

Overall: Our project included the creation of many digital 3D assets, and it was extremely easy for the team member to keep me up to date with the status of each task. This product made being a project manager a breeze.

Pro App for Pro use

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Swift and convenient app for managing any kind of project, work or a team. Easy to use and learn for any user.

Cons: Price, Price, Price and paid add-on modules, which should be available in basic version at no extra charge.

Easy to use, Value of money

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA includes project templates which drastically cut down on planning time for sets of projects with similar scope

Cons: very easy to manage all task, One Platform To Manage Projects, Issues, and Bugs and
Decent Bug Tracking Tool

Best for agile development

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can create our own work flow tasks, bugs, epics, stories and etc
Easy to use and easy to search.
Create own dashboards. Easy to integrate with GIT

Cons: Once in a while server goes down for no reason.
For the new comers it is hard to learn and use.
Some times understanding the work flow is little complex

Overall: Best product for Agile development

Great project management software with great extensibility.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how full-featured this software is, if you need to extend the functionality, there is a high chance someone has made an extension for it.

Cons: Sometimes the software (if you run it locally) fails and is difficult to fix (not a fan that it required Java to run as well.

Overall: It's cheap to host yourself so great time-saving features for not much money!

I thought it was a bit complex, not super user-friendly, but allowed for increased collaboration.

Aug 08, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to collaborate with other departments / teams on various issues and track them to resolution.

Cons: It's complexity and need for in-depth training on how to use the software, could be a but more intuitive.

Overall: Increased collaboration across departments / coworkers. Ability to track issues all the way through their cycle to resolution.

Good enough ticketing/task software

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fairly easy to use, with saveable "favorite" filters so you can see exactly the tickets you need at any given time.

Cons: The UI is not always the most intuitive, and sometimes features or clicks are buried in places where no sane user would think to look.

Jira has a lot to offer but has become bloated over the years

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Customizable. Jira has almost endless options, this makes it great to be able to set it up exactly as you would want to.

Cons: usually admins try to do too much, and there seems to be little guidance in best practices. This makes for subpar experiences by most users

Great overall system, highly customization to fit your needs

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customization to fit what your organization is doing. I like all the various project types that can be created to track all types of projects, not just software development. This tool used with confluence is highly effective and so many options. The user interface is friendly and easy to navigate.

Cons: There is a large learning curve to configuring this software. It can often be confusing and documenting how you have various schemes/setups configured. Permissions can be difficult to setup correctly.

JIRA has everything you need (and some things you don't) to run a software team

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It has everything. If you can think it, you can usually do it. And it integrates with most other tools, making it easy to incorporate into your workflow.

Cons: It has everything and thus can feel clunky at times. Once you settle on a process, it works great. But set up and customization can be painful at times.

Quality Project Management for remote teams

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily shift through different projects making it easy to create different views and have users only see what they are supposed to, instead of relying strictly on user based filtering.

Cons: User interface isn't as intuitive as it could be. Takes some time training user to understand its capabilities vs other project management tools.

Take a bit to get used to it but after that easy to use

Aug 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple to create a case and maintain it . Also easy to customize ticket form and format. Good report capability and easy to build his own queries.

Cons: Doesn t look like too user friendly - some option are also difficult to find sometimes into the menus

Jira is great but needs better onboarding help.

Aug 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you get the hang of it, it has some very useful functionality. We love using it to create sprints for our company. People that have had training on it, find it very helpful in keeping track of bugs and next steps. Helpful in prioritization.

Cons: Very confusing to use at first and hard to teach others. I have to try to onboard people to Jira and there is no simple way to do this.

Overall: It is helpful once you know how to use it!

JIRA-using Marketer

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy prioritization of tasks. A big fan of the boards where you can easily track status. Pretty straightforward ticket creation process. The dev team loves it.

Cons: Not the most intuitive or well-designed. Could use a facelift to make the overall experience better.

easy to put in bug and tickets

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ticketing system the best because you are able to track, comment and set the priority of a bug

Cons: I find that sometimes hard to find the functions you need and I am searching around to locate simple things. I also think that some of the words do describe buttons aren't correct and end up clicking on something that is not what I want.

Overall: Being able to track and follow bugs is the best part of the software. I can ask the developers when a ticket will be completed and see how long it has been open.

It was great, we implemented the process and co-ordination between dev, qa & client.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease if usability for the users & dashboards, It is quite easy to query and then work on the stats to find any possible status or any details

Cons: For advanced dashboard widgets we need to import the XML files, this is sometimes not good for the administrators.

Overall: Team management, task management & tracking, Defect logging, Timesheets, tasks TAT

Must have for Agile developments

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly tool and has flexible interface. You can easily create tickets, move tickets across a Kanban board and easily change the status of the tasks.It can be used for all type of projects.

Cons: The only issue i faced is it might be difficult to configure for the first time. It takes some time to get used to.

Overall: Recommended for complex organizations with complex processes

Intuitive interface for task management

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the customizable dashboard that allows me to easily see tasks that need attention and overall project list. I also like that this softwre has features that make organizing tasks related to a single project very simple.

Cons: I sometimes find that comments on individual tasks get lost in my comment feed -- I always needed to go through my notifications to make sure I didn't miss a question, which could sometimes be time consuming.

While it takes a bit to learn, Jira has great capabilities that are very helpful to me as a PM.

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The structures feature that allows me to organize projects in order by task and plan out all of the steps. My agency has done a lot of customization to make the next step on a task more obvious (ex: put task into PM review when ready for completion). Allocating hours for each task is very helpful for resource management.

Cons: It can be pretty technical and took a little bit to learn how to use. Creating and synchronizing structures has a lot of room for error. I also had to set up a customized dashboard that was more efficient because I did not like any of the options provided.

Overall: Organizing projects in an efficient way, managing hours allocated for the project on a task by task basis, knowing when tasks are ready for my review and when projects are ready for kick off.

Gets the job done, UX not great

Jul 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very robust software.
Let's you create and track many issue types according to Agile methodology.
Highly flexible and configurable based on your workflow - scales across teams.
Mobile app suffices for basic commentin and reviewing.
Ability to view backlog in kanban style is good.
Decent importing tool to transition from other issue tracking software.

Cons: Very clunky UI elements. Buttons themselves feel heavy for some reason.
Has decent usability features but still feels like clunky enterprise software.
Mobile app is not very robust.

Overall: Track everything in one place
Other team members can collaborate
Visibility into roadmap and other teams

Best Ticketing and Tracking tool

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very friendly and easy to use tool. Best for ticketing and tracking the issues. Able to create Projects and maintain the timelines

Cons: Searching the tickets is not user friendly, Need some training on how to create Projects and maintaining the issue tracker.