Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

2460 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

Jira is the project management tool for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Seamlessly connect Jira Software with Confluence to add extra context to your projects, create and track issues and product requirements, publish release reports, track release progress, and more.


JIRA Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Approval Workflow
  • Dashboard
  • KPIs
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Release Management
  • Timeline Management
  • Troubleshooting Reports
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Budgeting & Forecasting
  • Collaboration
  • Flowchart
  • Goal Setting / Tracking
  • Marketing Calendar
  • Media Planning
  • Predictive Analytics
  • Presentation Tools
  • Project Tracking
  • Spend Management
  • Benchmarking
  • Feedback Management
  • Goal Management
  • KPIs
  • Prioritization
  • Progress Tracking
  • Strategic Planning
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management
  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Status Tracking
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Alerts
  • Collaboration Tools
  • Gamification
  • Gantt Charts
  • Mobile Access
  • Percent-Complete Tracking
  • Progress Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Task Assigning
  • Task Scheduling
  • Task Tracking
  • Time Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

JIRA Reviews Recently Reviewed!


Capterra-loader

Feature packed product management tool to stay on top of your tasks

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using JIRA for several years now and must say that I love all the powerful features that let me control and easily visualize how my team is working on different tasks. It is really easy to break down projects into atomic tasks and assign them properly. It provides me with almost everything I need to manage my projects - that can be small personal projets or large projects in my organization.

Cons: It can take some time and effort for someone new to JIRA to understand and learn it. The pricing is also a bit on the higher side. I won't say these are deal breakers in any way, but something that slightly bothers me. Otherwise, must say it is a fantastic product.

Overall: It has helped me a lot in organizing projects in the way I want and assign tasks to my team members and keep proper track of who is doing what and in how much time.

Strong Platform for the IT Ticketing and Project Tracking

Jun 14, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a basic yet solid application for project management. It can be customize-able, and has the ability to show great project/user results for data-driven reports. Very useful for tech-driven teams.

Cons: Very simple user interface. Doesn't have too much flair, bells and whistles like other fancy pay for project management programs.

Overall: I have the ability to log in a work ticket for tech issues. Our IT department is able to track solutions while communicating to the project issuer of their progress. Team leaders use it for quarterly reports for Sr Management.

Developers love this program

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the ease of use and overall interface. Developers like it a lot and it has changed the way they collaborate.

Cons: Cost can become a factor. Probably the higher cost is not deal breaker since it's very useful to developers.

Great for using in Scrum and agile projects. Ticketing system

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: with JIRA ticketing and project managing can be super easy and manageable. Its great for using on SCRUM/AGILE projects or for just general ticketing issue requests for your company.

Cons: The system can be a very confusing sometimes, especially for anyone who has never used the tool, but once you get the hang of it. You will start seeing the benefit.

Capterra-loader

Just excellent for working with teams

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is a complete software, it's really useful for communicating with all the members of your team. Also, this program, keeps tracking the team progress and maintains all the organization you need.

Cons: I have some issues with the functionality of the features. Sometimes I feel like they are too similars and I don't know which one is the right one for using.

Overall: I have use Jira for mantains my projects organized, especially when I worke with groups of persons who needs to generated the feeling of being a team.

Very versatile and customizable issue tracking software

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What really sold us to using Jira is the possibility to completely customize the issue workflows and screens, based on the issue type. There is also a huge amount of plugins which can be installed, and Jira can be easily integrated with Atlassian's other products (Confluence and Bitbucket).

Cons: So far, we've found very well-made plugins that satisfy some features which are not in the vanilla version of Jira. Event with a few plugins, the platform is very stable. There are only two minor things which are still missing for me personally :
- Archive past projets (without deleting them)
- Some way to easily and quickly visualize my ToDos. A dashboard widget would be great, but right now I'm using a few complex search rules. I'm quite picky for these kind of things...

Overall: We use it to track the progress and issues on all of our projects.

I use JIRA at my job to get tickets assigned to me.

Jun 13, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it is easy to see the tickets that are assignment to me on my dashboard. They show up on the side when I log in/

Cons: I do not like that JIRA recently switched over to a new platform. There are a lot of tools to use, but It takes a while to learn them all.

Make the development process easier

Jun 13, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The canban board is very convenient. Customization options is very useful and the customization process itself is easy.

Cons: Requires some training in order to use the software effectively. There are so many features, which can be overwhelming especially if you do not use half of them.

Overall: We use Jira to manage our software development process.

Capterra-loader

It allows the organization of activities in a dynamic way, it also facilitates the estimation of time

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects.
Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out.
Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task.
In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain.

Cons: 1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users.
2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them.

Overall: Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project.

Great project bug tracking software

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ticket software for tracking bugs. We are a SaaS company that needs to make sure bugs don't get lost in the mix and Jira helps us stay on top of everything in support.

Cons: User interface is kind of confusing until you work with it for a bit. Coming in and not knowing how to track tickets can be weird. But otherwise it's pretty intuitive.

Capterra-loader

We use this to track resolution of our open engineering issues

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to track resolution of open engineering issues and can be assigned to different projects and groups. Allows access to only the right group of people.

Cons: It does take a while to fully learn how to use and navigate a Jira system and needs someone to administrate it.

Overall: Good organization of data, plus good security

I am using this as an administrative account and it seems a bit daunting

Jun 13, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to comment back and forth with a person. I wish you could do this from an email string instead of having to log in to the portal

Cons: The views of the other accounts are a bit daunting and seem clustered. I do not see that my open issues truly show the issues i have created and are still in the status of open.

Capterra-loader

Super comfortable tool for the organization and planning of development projects

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Combines workflow with agile methodologies, specifically with Scrum.
Custom filters really easy to use to use the query language.
It has custom filters, very easy to manage.
You can work the local board and in the cloud, that helps to have access as long as necessary

Cons: Sometimes it is not very intuitive to look for the elements within the application.
Sometimes it is necessary to continue commenting about the Jira ticket to return to the topic at the beginning of the list.
Our side of the company did not control access, so we could not make changes and update as many things as we wanted.

Overall: My team is development, so we can list the pending tasks by sprint much easier, as well as the assignment and monitoring is made easier by resource. The coolest thing is that each person is informed every change that is made to the ticket once associated with it.

Organize Projects Seamlessly

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use JIRA to organize all our projects and it works great. I like that it lets you add tasks under each story, lets you comment to specific people's attention at both the story and task level, and I really like the drag and drop file upload feature. I also like the various views so you can choose the one that makes the most sense to how you process information and tasks.

Cons: There is a bit of a learning curve. I would not say this software is intuitive at all and the interface could use a facelift. As it stands, the UI looks more like a wiki to me than a project management tool.

Zendesk replacement?

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: As the future replacement for Zendesk, Jira has been interesting to use. I like how everything can be attributed to a master "Epic" with individual stories and tasks attached to it. This keeps everything relevant related to each other but separate so that they can have a greater level of focus and attention.

Cons: I wish it gave the me the same type of email notifications as Zendesk did. I'd like to know when there have been updates without having to check within the portal.

very useful team tool

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use this software for our second level technical support team and development. Notifications are always on point and navigation is super easy.

Cons: The color scheme could offer more options. Search by keyword as well as by phrase may need some tweaking.

Capterra-loader

It was very interesting to have advances in real time of the work our team was doing. It is nice

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that can be integrated with other softwares like Stride and thw way that I can planning using a variety of charts, just like Kanban.

Cons: The colours used are not friendly and sometimes it got stucked in some windows versions. It should have more types of graphs.

Overall: I could manage my planning with my team in such a dynamic and easy way, I earned time!

In big development teams the custom workflow of JIRA allows you to build a solid agile process

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA gives you the essential tools to manage your development projects and comes into its own when you scale up managing larger teams and 100+ developers. User stories, epics, issue management, backlog management, task assignment, tracking charts for scrum, kanban boards etc give you the visibility you need when operating in an multi-team Agile development structure. The visibility of the state of your project(s) and workflow is the key benefit for using this software in an enterprise environment. Another key benefit is you can extend to use Atlassian's suite of products where there is great integration such as Service Desk, Confluence & Stride - although most of our teams eventually developed a preference for Slack.

Cons: JIRA can be a little complex at the outset to the uninitiated, some tasks require searching for in the menu system. Customization does have an overhead attached, for example adding attributes with logic etc. Email notifications can be overwhelming if you are attached to multiple teams, a digest option would probably be better than one email per update.

Overall: Scalability of our development teams was the biggest benefit, this product enabled us to grow and not lose productivity in the process. We were able to maintain good line of sight to what teams were producing and which ones were on track and which teams were off track. This invariably reduced the cost of our development, enabling us to grow faster and get product to market quicker in a highly competitive space.

Helps with our Tech tickets

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system allows us to have very organized and detailed tickets logged for our Technology team to use to improve our company.

Cons: Sometimes it seems like there may be too many options, which looks a little overwhelming for a user who doesn't use the system every day.

The best software for Project planning and development tickets

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used Jira for as long as I have been at the company (5+ years) and every update makes the software that much better! From streamlining the menu to making it easier to search, just makes life much easier when you have the right tools for the job!

Cons: The cons would be with older versions but since they have been updated those issues / annoyances no longer exist!

Capterra-loader

JIRA allows myself and my team members to all be on the same page when it comes to work projects

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Within the JIRA system, my team and I are able to accurately and systematically track our inter and intra team projects. Outside teams are able to easily request comprehensive asks for my team and are also able to keep track of our progress. Within our team, we are able to have a central hub to communicate on specific projects and assign granular tasks to the right people. We are also able to gather more overarching data, for example what sort of projects we spend the most time on over the week, month, and year. This is invaluable information when it comes to making big picture decisions.

Cons: The learning curve and complexity for creating a system in which the entire team and outside players thrive is a bit steep at first. The scheer amount of customization the system has can be daunting for new users. There are some standard "templates" you can utilize when setting up the workflow process but every company and team will have unique flows that they must adapt the system to. Some integrations are also limited in terms of what you can do and how many systems you can connect to.

Overall: It's a great tool to keep your team organized and quantify your work.

Best in Class in Project Management

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is easily customisable for any business. This is the best software platform for the companies with indivduals spread across different cities or countries. The mobile app is also equally great.

Cons: For some users the product may feel bit complex in nature and this can be omitted with a proper user training.

Overall: Saved a lot of time and it was easy to work through this platform with people spread across different geographical regions.

Capterra-loader

Agile

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it fits the scrum framework, registering the jobs or tasks of each member of the team, guiding the project leader how the team goes. That's is very Important to the company because it will help the leader to give show the client the real preview

Cons: Well for the moment, i like everything about this software. I can't tell you what a i don't like about it.

Overall: WorkFlow, good comunication with the each member of the team.

It is wounderful tool for task traking and day to day updates.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to access.
Can pull reports for old sprints to current sprint for client represntation.
Easy to share task updates with attachements for On-shore and Off-shore model projects

Cons: When we create a new JIRA then firget that ID/Number, it's very hard to find. It doesn't handle concurrent editing also, if two persons are editing at the same time, one of them will lose the changes.

It's very robust in terms of features, but doesn't contain things you'd expect from other PM tools

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The amount of customization in the tickets and the filters are excellent. The kanban view helps quite a bit. Despite the customization options being overwhelming, once it's all set up, the system can be a very effective tool.

Cons: I really wish it had Gantt chart views, updates in real time (i'm on a PC), and the software is very text-heavy, it's not easy on the eyes. The learning curve is extremely steep, and a lot of it's features are not intuitive.

Overall: I love the visibility it provides to the org, despite the large learning curve. Overall, Jira is a good product that I could recommend to teams that are more technical in nature.

I'm a PM and we have many teams that use Jira. It's a great tool for logging and progressing work

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Use of Epics: easy to see all work
Also like being able to schedule work through releases
When I clone tickets I wish I was able to remove the clone link at time of creation

Cons: Very cumbersome - I feel like all I ever do is create Jira tickets as many are the same. Would like to have easy forms to set up for recurring tasks

Overall: Work gets done

Great for sorting tasks, but definitely has a learning curve

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked that this software was customizable to have many different sorting capabilities. I was on the user end submitting tickets, so I didn't see the admin side. However, it was great for working with various design and development teams.

Cons: There was a significant learning curve. I used an older version of the software (around 2014) and it wasn't very self explanatory. However, it's very customizable, so you can make it how you want it.

Overall: In a large organization, remembering who handles specific tasks can be difficult for new employees. This software allowed my team to submitted tasks and the software would send the task to the right teams based on the parameters of the project.

Capterra-loader

Excellent web tool for project management and administration of the tasks of the same.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - It allows a better communication between the teams of works for the administration of activities or tasks.
- Improves the performance of the project team with visual data in real time
- Integrates with other tools for developers such as Bitbucket for better performance at work.
- It also tracks incidents and errors.
-It allows a real-time collaboration with the team.
- Allows you to sort user stories, incidents or errors in the product backlog by just dragging and dropping them by priority.

Cons: -Requires of a half curve of learning to use it in addition to that to configure it to the needs of the team is complex.
- It contains many functions that are not necessary for small teams. so the complexity in its use increases.

Overall: We implemented this system in a bank for the management of a project to develop a web application, allowed the good communication of each department of the bank for the administration of project activities.

I used JIRA to work with our data team to build and test emails.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA allowed many different people across teams at my organization to build, test, and send out emails. It seemed to work better than other project management software for our data team.

Cons: Compared to other project management software I've used, I didn't feel like JIRA was as user-friendly. It took a little adjusting, and felt like it was sometimes hard to find what I needed.

Overall Jira is a great platform for ticket tracking.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to customize the flow that works best for your team. I've been on several teams that all use Jira a little differently.

Cons: Sometimes it can be complicated to search for a ticket when you aren't sure of the ticket number. Seems like better search functionality could be very beneficial.

Overall: Ease of ticket tracking, updating, and receiving notifications of changes to the tasks are great.

Good product for project creation and tracking

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to create and track projects as they arise with JIRA. It also makes these projects visible to our team and encourages more thorough input from team members.

Cons: it is easy sometimes for team members to become over inundated with updates to issues they are a Watcher on if there are numerous comments being added to a particular issue.

Overall: Our team benefits by having issues and projects being highly visible and accessible. It also makes it easy for team members to report and track issues.

Jira - Could be better

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the fact that it integrates in with Zendesk, and I can connect and search merchant issues we're seeing within two different platforms.

Cons: Sometimes it's confusing when trying to search for known issues in Jira. They can get lost in the shuffle.

WONDERFUL ADDITION TO OUR TEAM

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to communicate important documents, internal information, making sure things are sent over to the appropriate team for time-sensitve changes. Jira has allowed for trusted communication between all departments without having to manage everything in 10 different places. Loving the cross-communication features that Jira allows, this had made our team more efficient all-around.

Cons: Sometimes the interface can be a little confusing at first for those who do not know how to navigate - but what application doesn't take time to learn? After a couple of days, I was able to master the interface & feel confident navigating.

Overall: This has really helped our time with time-sensitive changes that need to be sent over to different departments.

Capterra-loader

Fairly easy to use, sometimes confusing.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We used this to track issues with our conversion from Blackbaud Raiser's Edge to Blackbaud CRM. It was fairly easy to use and was all encompassing with what we needed it to do.

Cons: The one complaint I had was that it seemed easy to get lost in the software and lose where you were supposed to be. Kind of confusing,

Capterra-loader

Use it daily and am happy with it

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I am using this application on a daily basis and am absolutely happy with it: it has plenty integrations, customixation is nice, shortcuts work well. The system allows adjusting itself to any type of company and processes.

Cons: I think it can be a bit pricey for large businesses, but on the other hands you get a really great tool for this money.

Capterra-loader

A great tool for a project management

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is simple, efective and useful.
- Easy and intuitive interface
- Lot of characteristics
- Easy integration with another atlassian software
- Great planning board
- A test period to evaluate if the software fit to you
- Options to track the whole project process

Cons: It is hard to say that this software have something bad, but one of the main plus is one of the problems, the integration process is not too easy, some configurations are necessary and sometimes not all the functions are running exact as we want to.

Overall: Great system to planning, track and control all the flow of the project. Is one of the most usefull software I had use.

Better than using emails/spreadsheets

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It has lots of useful features like listing dependent issues, tagging other people, generating all sorts of reports like fix rates, open issues, closed issues, etc. Generally it has been good to use and improves project tracking. It integrates fairly well with other atlassian products as expected.

Cons: We use Jira mostly to track development, and there is one area here where Jira falls short; tracking timelines.
A few instances where we seem to have problems:
1. If you have multiple issues that all depend on eachother and you want to easily find the longest poll
2. Organize one person's work queue and see when they are expected to finish one task or multiple. Right now you would manually have to update individual end dates per issue and keep track of the time dependencies in your head. I am thinking of something like estimating number of days needed for a project and you assign multiple projects to a person and Jira could just arrange them in a series (this may not be 100% correct, but better estimate than nothing).

Good experience with software development teams

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This tool is really good when you need to gather different teams together that are working in the development of a tool.
In my experience, working for a multinational company based in the US West coast and having a developer team in India plus multiple teams inside the company scattered also in Europe and Asia, having a common place so that we can all collaborate through different time zones to make things possible in order for the development to keep advancing is vital.
I really like the way you can categorise tasks so that you can clearly see what's its status at a glance which allows you to have the full picture real quick and then assessing what's coming next in the overall plan.
Another great feature is that it also serves as a ticketing tool that integrates with the whole development scheme. From there you can create tickets with requests or bugs that can then be resolved or developed accordingly.

Cons: Although very powerful, the platform might be a bit tricky at first when you don't know exactly how to work with it.
For smaller companies, the cost of the tool can be a bit high and might not be worth spending that much as they might not profit all of the features at the end.

JIRA is a great dashboarding application

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to create tickets for my team to follow and track the progress and evaluation of issue.

Cons: The platform can get stuck on pages that include a lot of tickets or data on the page. The lagging doesn't cause a problem, it's just annoying.

Overall: Jira make is very easy to see the issues that you are working on and the progress of the testing. We are able to create a watch list, testing, sprint information and other tickets that we need to take any new issues or recurring bugs.

Jira is our issue tracking system at my current company, we use extensively on a daily basis.

Jun 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is feature rich, it has basically every feature you need for managing projects and tracking issues;
It is also customizable depending on your project development method, e.g. SCRUM or KANBAN boards;
It goes very well with other Atlassian portfolios such as Confluence, FishEye, and Bitbucket;

Cons: It needs some learning curve, not that straightforward to use;
It doesn't handle concurrent editing that well, if two persons are editing at the same time, one of them will lose the changes.

Capterra-loader

We use Jira for IT department issue and product bug tracking.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is intuitive to use for an at-a-glance and deep understanding of issues. It is used seamlessly among our IT department and product engineering teams to exchange issue status. It provides for a single pane of glass on company issues.

Cons: At times when we had performance issues, it was difficult to get to the bottom of the problems and the software has a large compute footprint.

I have enjoyed using JIRA to collaborate with both internal and external stakeholders.

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to have a centralized platform in issue gathering and resolution is great. It's kind of like tag your it when assigning someone else to focus on the issue.

Cons: My biggest issue is the interface is dull. The system setup is a straight let's take care of the issue and not visually appealing.

Jira is great when working with multiple teams

Jun 08, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Jira works well for cross-functional collaboration and team projects. You can easily stay in the loop when updates are made to a task.

Cons: Personally, I have a difficult time using Jira - it sometimes can be a bit too cumbersome to navigate and time consuming.

Capterra-loader

JIRA is a game changer

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The lengths and depths that you can use in this program, is simply astounding. Although a few companies i've worked for, have not used it to the full capacity, i have luckily been exposed to the various layers that atlassian has to offer

Cons: JIRA is deep and often runs into tiny issues revolving around bugs or the coding of certain runs/queues. Regardless this software has helped me tenfold.

JIRA has a lot to offer

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: JIRA is really flexible and offers a lot features and functionality. It's a great tool to keep track of issues, problems, statuses, etc.

Cons: It's a "Pro" that there's so many features and possibilities but a "Con" because it can get quite overwhelming to those who don't need all the tools and capabilities.

Capterra-loader

Its really a good tool for managing the internal approvals with ease. It is user friendly tool.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This tool works on a hosted model and can be accessed from anywhere in the world by using internet connection. The web version and even the mobile version (which i guess has been recently launched) is good and can be accessed through click of a button while it is assigned to you. It is has various options like assigning to different users, obtaining their comments, attaching supporting documents, printing the ticket, reports and dashboards which can be customised by the users, option to download, link the ticket with other tickets, etc., The tool has the option to create various workflows as per the requirements of the users. It has the option to alert the users with email alerts and also reminder mails. There is option to close the ticket, clone the ticket, revoke the ticket. The users can customize the reports and dashboards as per their requirement and download the ticket in various formats from the JIRA tool.

Cons: The reports and dashboards does not provide for reports in a graphical way. The tickets can not be simultaneously assigned two or more users. The tickets can only be closed by the creator which is a set back if the creator does not close the ticket once its gets over. The note which is created allows only text inputs. It does not allow for creation of table or column. Turn around time for closure (at each specific user level) of the ticket can not be generated from the reports automatically. This is a big drawback. Also, it takes so much time for loading the contents and if the internet is slow then it does not get loaded at all.

Overall: We are able to manage our internal approvals effectively. It is really helping to track the status and for expediting the approvals. It works even we are not connected to office network. You can simply connect if there is internet connection available. It helps us to complete cross border approvals easily and reduced manual work and hard copy print outs. It also reduces time for internal approvals and helps to manage even huge volume of internal approvals by the stakeholders. The resources need not run from one desk to the other desk.

Great software for the planning of the tasks of a development project

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we can work on the project in a better way with tasks and points and my developers can keep me informed of the tasks of the project

Cons: the way you can get the report of all the team is a bit complicated and you have to make your own filters

Overall: a lot of benefits makes the work more easy to divide the task for the team of development highly recommended

Easy to use and understand with no training

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy and intuitive to use. There are even some advanced features where I can auto load tasks for the developers.

Cons: From the backlog view the way to get to individual stories changed and it become harder to do that.

Capterra-loader

Doesn't look pretty but works great

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the way we can customize it for our needs. The options seem endless. I love that I can link tickets the way I want to and easily group them into epics. It's easy to get data and reports out of the system. Overall, it's my favorite product I've used as a product owner

Cons: It isn't the prettiest but it works great. Sometimes I have to google to figure out how to complete a task but the answer is pretty easily found.

Overall: You can really customize it to work the way your organization or even team within an organization needs.

We used Jira for task management and documentation, as well as some testcase management.

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the overall set of features, and the many 3-rd party integrations it offers. Jira is very low cost, and has superb online documentation -- very well written with excellent graphics that help explain thing.

Cons: It can feel a bit clunky, but it allows feature customization so you can trim it down to something leaner that fits your own workflow and needs.

Overall: Sold project management and task management functionality, with 3-rd party integrations that extend to many different capabilities.

Awesome bug tracking tool with a big amount of configurations

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and set up. Possible to configure any field and workflow. Very easy to adjust to your workflow. A lot of 3d party ad-dons that can be easy integrated with your setup.

Cons: Slow down periodically when indexing all the items. Always you should keep in mind server configuration updated. A lot of customize settings also bring a mess in admin part - so you should be very carefully to understand how to setup privileges and workflows.

Overall: Fast, simple and flexible tool for bugs, tasks and workload tracking.

Capterra-loader

I have used it to plan the activities of a web project under the agil scrum working methodology

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: allows to obtain a follow-up of work activities in terms of application development and progress monitoring, even implementing agile work methodologies

Cons: the free version is very limited for medium work teams since it only allows few users and small and medium companies assign shared users for the use of this tool

Overall: A very complete and useful tool for teamwork

Great tool to track progress and issues.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to understand and very user friendly. It does not take long to figure out how to use it. I like the multiple statuses of ready, in progress, closed and reopened.

Cons: The mobile app has some glitches that I have seen which makes it a little frustrating. Some of the features are in an odd spot as well, but overall, there doesn't seem to be many issues.

Good tool for keeping track of any problems

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to track all issues easily and reopen tickets if needed. User friendly and really does work for you

Cons: Sometimes you cannot find old tickets, as they may have been labelled in a different way and it is harder for support

Overall: Helpdesk is able to easily find tickets and resolve issues

JIRA is an everyday use platform for me and it's solid software.

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is functionality that covers everything. It's nice to know if it can and should be done it's going to be in there. It's also an intuitive product combined with having a lot of great functionality.

Cons: Sometimes I get lost in all of the functionality and all of the different ways to view / do things. I kind of have a flow of how I use JIRA and I stick to that flow.

Capterra-loader

Review JIRA Software

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is awesome, offers massive functionality as we alls features, flexibility and is really cheap to boot. You'll be hard pressed to find something that offers this as one package, that also offers third party integrations as well as their other offerings that Atlassian brings to the table.

Cons: There is a lot of stuff. It might be overwhelming if you are a small team that doesn't need it all, and could potentially be a hindrance not an advantage. Plus it takes time to get everything set up and ready to go.

Overall: Project management and tracking.

Jira is one of the best tools out there for issue tracking management for ease of use and setup.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira is incredibly easy too setup as the administrator. We needed a setup for one of our clients and we had it ready in one afternoon for use. You can determine how simple or complex you want the issue tracking workflow to be. It's also simple to use for end users.

Cons: At this point, our team has no pet peeves or items about Jira they do not like...We are very satisfied with this tool for our needs for issue tracking.

Great tool for small and medium sized teams

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use especially in using the simplest everyday features like having tasks on the board and tracking it. It also generates great sprint reports like burn down charts for managers and product owners.

Cons: It isn't extremely customizable, especially when setting up the first time. I think they could do a better job of adding some more options to add custom fields.

Product and Project management software that pushes kanban and agile!

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SUPER customization capabilities. Geared to agile and kanban style management with easy and instant notification of changes/updates and assignments. Easy to track issues, bugs, product plans, work flows, and so much more. Integrates well with other systems.

Cons: A little expensive and with so many features a little hard to learn. Mostly used by Development and harder to get pushed to an entire company

I enjoy all Atlassian Products. They tend to keep teams streamlined and organized .

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that they have no sales reps. You can design, configure, download, and execute everything on a self-service basis. The company focuses on product quality and let's the platform sell itself

Cons: IT could have a better User Interface. The white is blaring, and sometimes the layout is not quite as intuitive. Jira is a great wiki platform on the whole though.

Great ticketing tracking software

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly for non-technical users while being having ability to track complicated issues during sprints. Best ticket tracking software I've ever used

Cons: Have never had an issue with JIRA. Have heard it's not the easiest implementation but once it's up and running have no complaints

Overall: Improved ticket and issue tracking = happy employees and quicker resolution

Capterra-loader

Create a ticket for many teams

Jun 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We've synced ours with outlook so when you send an email to a specific alias on outlook, it automatically creates a ticket for that team. Whoever manages that workspace can get alerted that a new ticket was created and route it to the rightful owner.

Cons: With the ability to email from outlook, it can be hard to find the ticket in JIRA after you've created it , which can be frustrating for the requester and often times results in the creation of a duplicate¿cluttering the ticket queue for the team.

Overall: Makes it easy to communicate with several teams and get your tasks in their queue, which they can the prioritize based on other things happening around the organization.

Capterra-loader

JIRA is a very nice support Desk platform that makes issues tracking easier in my companty.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: What I like the most about JIRA is the allocation of privileges and the ability of the admin to add any body to an issue

Cons: The funny thing is that collaborators can decide to mark an issue as resolved even though it might be.

Capterra-loader

Possibly the best project management tool in the world

Jun 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - ease of use
- popularity - all new team members usually know how to use it
- easy import/export
- functionality

Cons: - can be difficult to find some obscure options
- difficult to set up a default project configuration, so you usually have to set up a lo of options manually

Overall: Easily manage multiple software projects and teams

Very powerful projects and tasks management platform

Jun 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: JIRA is a very powerful project and tasks management tool for software development and bug tracking.
It allows to have a clear vision on projects progress and is perfectly adapted for agile process.

Cons: JIRA has been adding more and more features in the UI which is great but on the other hand, I would love to be able to switch to a "simple" view mode where we could focus only on the main features for project management.

best place for development team status tracking

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: there is no other application i can think of that can perform as well as jira on development team status tracking, I can find all the features I need for development team progress tracking purpose.

Cons: Jira is not that user friendly in many aspects, some of the icons are not self explained on what they mean. the configuration process is complicated and I messed up other teams' board during the configuration process many times.

Easy using, good looking face.

Jun 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can see easily to find items are going well or not.
You can logged in it anywhere in the Globe.

Cons: You can not find your own tikets in a mount of tikets.
If we hone some why to fined them easily, it will be fine.

Great app for managing Agile delivery backlogs

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extensive integrations (e.g. Slack) which expand the reach of the application to support a distributed team working on complex Agile deliveries

Cons: The Atlassian-recommended hosting partner we leverage to provide us with JIRA as a managed service are not providing a robust, highly-available platform

Capterra-loader

A Little Bit Daunting at First, Big Pay Off Later

Jun 05, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It really does do just about everything you can imagine. Task management, milestones, internal commenting and conversation, timelining... It's all there.

Cons: You basically need a certified Jira engineer to get this program off the ground. Otherwise, I imagine the average user would be bumbling about in it for days, trying to understand the rhyme and reason of how to best set it up for an org's use.

Overall: I think there are many advantages, but the learning curve upon entry is pretty steep. So if you've got someone in your corner who has a working knowledge of Jira's underlying philosophy, you'll find a project management system that will ultimately be able to grow with and sustain your business.

It is great tool for project management and organizing user stories

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy install and flexible in usage. Great user community and online support available,
Integrates easily with other industry standard tools. Great documentation
Great reporting

Cons: Limited customization options.
Upgrade to next version was not well documented or understandable
Limited product support from Atlassian

Capterra-loader

A bit confusing at first, but very useful for shared administrations

Jun 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best thing that you have is cross team communication, it is very easy to converse through the platform, to share files. It has very good support, they respond quickly and solve the problem 100% of the time I had to ask them something. It is ideal to work with teams in different places physically, solves the problem of communication between same teams from different countries.

Cons: It is a complex tool and therefore difficult to understand at first, which can result in frustration to start using it. The price is high and, although it has many possible functions (which would justify the price) it is difficult to decide to hire it if you are not a large company or agency

Overall: I started using it two years ago because a large client of the agency uses it to solve technical problems on its website. At first I found it difficult to understand but with the use and some internal training, I started to get much more juice of it.

Capterra-loader

JIRA is best tool for tracking mostly bug tracking

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I mostly used JIRA for bugs tracking. It provides easy access and customized workflow for tickets. Performance is good as compared to others

Cons: Add in built test case management tool. We don't want to add plugins for TCM which takes lot of time and effort

Capterra-loader

Decent for Product Management

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the tracking ability when used for managing product releases for software products. We are able to collaborate among teams and work together to get development cycles scheduled. Our product management team and development team used it colloboratively.

Cons: Occasionally, it would not be available since it was also a SaaS solution. However, the outages were minimal

Overall: Ease of use and collaboration were the biggest benefits. Loved being able to easily track our development plans and schedule things in a Agile format.

Capterra-loader

Best tool to track the progress and issues

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Jira is very user friendly, it's easy to understand how it works. It is very easy to track the issues and the progress of the team over a sprint as it has various status like ready, in progress, closed, re-opened.

Cons: I am using this software for last one year and I haven't come across any cons. For me it's the best tool for issue tracking.

Best service for development

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is standard on a market. I think almost everyone use it. Jira have a lot of integrations like bitbucket, slack, Trello. I happy with this product.

Cons: UI is not so intuitive and sometimes it's really hard to find some features. The mobile app is not working perfectly on iPhone X.

Overall: Everything in one place: bug tracker, tickets, discussions

Excellent results obtained with Jira

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: In our company Jira was started to report problems and open tickets for our websites. We worked great, we managed to be very detailed of any type of problem so that the other team members can solve this problem. It is easy to use, easy to edit and easy to incorporate our users. We really give you good grades.

Cons: At the beginning of its use, the configuration of permits and workflows can be tedious, however only a little practice is needed for its proper management. Another against was to want to reestablish passwords, it was not instantaneous.

Overall: This software helps us solve problems reported by our customers and have more control over these tickets. The price is suitable for all the features it presents.

Best software development and project management software around.

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is insanely customizable. You can tweak your workflow and UI into nearly infinite variations - whatever works best for your project or team. Jira is also incredibly well supported and has become the de-facto industry standard and has integrations available for every other tool you can imagine. The product also supports cross-project tasks/issues which can be very helpful if you need to communicate with different stakeholders e.g., developers, management, designers, and customers.

Cons: It is certainly intimidating at first to configure. When choosing the Atlassian cloud offering, it can be confusing whether you are using Jira for Software or just Jira Core. It took about 30 minutes for me to figure that out. Also, Jira is not the fastest application to use. It is definitely usable, but you will definitely notice slower-than-preferred load times.

While pricing is reasonable, I would really appreciate lower prices.

Must have tool for software developing teams

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jira does a good job. It is the best tool for software development teams. I like the bugs and tasks tracking and how easy it is to assign and track tasks.

Cons: It requires a good amount of technical knowledge to use Jira, so not every person in our team can use it effectively

Overall: Faster and more efficient software development process

Capterra-loader

I could say it's better than the competence

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I could say it's better than the competence. Is for teams of all sizes and have a enormeous potencial of scalabilty , therefore it grow with your project.

Cons: Maybe the price could be better so that small businesses can start and then grow. But still it's too good offer

Overall: Improve my teamwork and business

Capterra-loader

Jira is one of the best software designed for assigning tasks in a team

Jun 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows to apply agile methodologies to development work teams such as scrum and monitor the process thereof

It allows to obtain statistics in real time of the performance of the analysts with assigned tasks

Cons: In occasions of not having the suitable training the use of the tool can confuse the user
It tends to be an ideal tool to administer sprints but in projects of greater scope and complexity it can generate problems

Overall:

It allows effective monitoring in the work of the department of development and the institution, thus providing the possibility of throwing clear measurement tools in order to evaluate the management of them

I have a very positive customer experience , I found the Jira professional collaborative and fun

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Security (authorization management) very robust and ease of use of the tool. Also, I like to integration of Slack-like features such as messaging and integrations with a lot of apps

Cons: Pricing i.e. there should be a freemium plan, currently the free trial version is the only options - pricing many user out towers other alternatives

Overall: Jira is a professional and secure tool with many integration options with other productivity apps.

Great was to track software releases

Jun 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Considering this is software written by people that track software releases you can't ask for much more in terms of features

Cons: Seems expensive to license unless you're heavily involved in using the software as opposed to simplified task management of project managements.

Overall: Process flow tracking

Capterra-loader

Great for PM, not so good at user experience

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Used this tool on a daily basis while I was a PM at an agile software company. Favourite features were the boards and the knowledge base. It's easy to add and configure tasks, as well as moving them across lanes. Overall, the software has everything you need to move a project forward, especially with large teams.

Customer support was also friendly when we contacted them over a technical glitch that was interrupting a project. They're not the fastest but they're fast enough. Got the issue resolved.

Cons: As a PM of a very dynamic company, jumping from project to project was the daily standard. The biggest issue we had with this software was not being able to open multiple timers at the same time. We had to run one, stop it, log it, then open a new one, do the same and return to the first timer again. Rinse and repeat. We ended up replacing the time tracking with a whole different software and syncing it.

Also, customizing the boards and features is pretty finnicky. You'll find yourself going down a rabbit hole to find anything. The interface is always changing too so once you figure something out you'll just have to re-figure it out later.

Introducing a new team member to the software was always a long process. It can seem overwhelming to the inexperienced and has quite the learning curve.

Overall: Project organization.

Jira - So far so good

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the organization of Jira and the abilities to track progress on larger more complex projects. I also like how easy it is to use

Cons: I don't have much in the cons category yet. It seems the only con would be getting people to move to this system from what we currently have. The products are very different and there is no import for old info from our other system so we lose that data.

great application that allowed me to focus on the project and not on the AGILE.

Jun 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the option to start working in day one from the SaaS offering and the ease of use.
the ability to cross connect different applications to the JIRA e.g. confluence is great.

Cons: security is not granular enough for my taste,
There is an option to grant users read/write permissions but if you have multiple groups and you want to be more specific it becomes a bit tedious.

Overall: ease of use ,integration with other products quickly and easily.
Managed solution on the SaaS option.

Project Management made easy!

Jun 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: You would love the interface this software offers. It is so easy to use , maintain and manage issue tracking in a project was never simpler.

Cons: Sometimes it could get over complicated due to the rich feature set. But that being said, it is still worth the effort.

Great help for Software Developers

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the most about Jira. For us developer on Issue tracking and managing our development workflows.

Cons: The User Interface, for my personal experience when I first use Jira I was highly overwhelmed on the UI and I was confused and really dont know what to do,.My adjustment on using this is a bit long. They have some UI updates but I think it is not enough.

Overall: Really help on the development

Changed our business for the better.

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Once we implemented JIRA into our workflow it boosted productivity and allowed for much better interdepartmental communication. Now all stakeholders can view statuses at a glance and more time can be spent working on issues instead of discussing them.

Cons: With the most recent design changes, JIRA has made many of our user's annoyed at the difficulty navigating the system. Even our most seasoned users are not fans of the change.

Overall: Productivity, communication, visibility, and employee satisfaction all increased once we migrated to JIRA.

Jira is easy to track the project process without the testing part.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to user for story and Bugs.
- Can view and can edit easily.
- Can track the the all activities.
- Can integrate with Slack easily.

Cons: - Cannot put story points for tester.
- Cannot maintain the test management process. Need additional plugin.
- Unable to select more than one images to the body same time.
- All the action emails are getting. But if user assigned to some task that email also same like others. So user can miss the activity.

Project management for Business

May 31, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Highly customization, if you have the skill and the time, this is a great product. This works perfectly for company's breaking the mold not just fitting into the 3rd party mold of current corporate Infrastructure.

Flexible if you want the adjustment 95% chance its been done or can be done in the system,

Great support desk and awesome forums.

Cons: If you don't have a team to support Jira, it will be a head ache and worse just unused.

Running the system can take up a chuck of your week.

We use this project tracking software for marketing projects.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Our Content, Creative Design and Digital/Web Design teams use this to track and monitor all our projects. We can make assignments, load documents and give feedback.

Cons: Jira is not good about helping show priorities, give alerts for action items or help easily show individual assignments.

Lifesaver software in terms of product and project management. Easy to stay organized. Robust featur

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Robust feature set. JQL querying language offers ability to zero in on specific data you want. Super easy to use as well as show others how to use. Easily adopted by many business units including clients. Sleek, clean, lightweight, organized. Hugely customizable. Tons of meta data tagging available.

Cons: The more you customize, the clunkier the tool gets. Default out of the box time reporting can be cumbersome, i.e. exported data reports 'time spent' in seconds, not minutes, hours or days. This requires applying formulas/macros to your exports.

Pretty satisfactory experience

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Provides most basic functionalities for project management e.g. issue tracking, assignment, time tracking etc.

Cons: Navigation is not easy, sometimes confusing
Requires a lot of setup from my experience,
Interface is not modern

Capterra-loader

I use every day at my work to get the things on the rail

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the most type of projects, this is the most used project manager. Have a lot of customization and you can do the almost everything.

Cons: If you want to add some columns or features, you can not or is too difficult to implement. You need to have a high skill.

Overall: All my company use it to track projects.

Easy to use and very efficient to share information and problems with your team.

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Jira to report problem and open tickets for our websites. This way we can be very detailed of any type of issue so the other members of the team can solve this issue.

Cons: I tried reseting my password and it took a very long time to do due to their cs agent. He was very kind of rude with my request. Regardless and excelent tool.

Overall: Organization at its best for any internal issues.

Capterra-loader

The gold standard in issue tracking and project management

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It can help manage nearly any kind of project, from software development to helpdesks to design projects and more. The APIs are very robust so you can build your own custom integrations if you like.

Cons: The learning curve can be a bit steep for the simple fact that it has a LOT of features. Setting up permissions, workflows, etc. can be tedious at first.

JIRA is online planning and collaboration tool for maintaining my project tasks on a daily basis.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Creation of tasks and boards is pretty easy
Integration with other tools were awesome
for any story i can maintain all the history in the form of comments..
if any one does any updations it will maintain activity , so we know who all touched my story/tasks
handover of stories and tasks will become pretty cool as we have all the info inplace.
I like the search option in JIRA, simple text search will be done on all the boards which i am using from years.
report generation is also pretty cool, i can write simple query and get all the info i need.
Alos this reports can be generates in various forms like XL , PDF , ....

Cons: Not many cons on JIRA
There are too many features which are available not known to me in the staring times.

For first time users if you can display all the available features in simple slide form or video form it will be great.

Ticket tracking and control of our projects.

May 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It has the ability to keep detailed control of incidents reported by our clients.
In these tickets have the ability to store documents, images and their respective resolution times.
Our projects are kept detailed and up-to-date.

Cons: Having so many configurations leads to mistakes at the beginning.
But little by little they are solved.
Detailing each ticket is hard

Capterra-loader

Jira is a platform that provide the good experience for translation management.

May 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: When I managed the vendors for translation, it provides a tracking system for issues and problems. The system will also send notification to push the progress forward.

Cons: I think the user interface can be improved. To some users, the user interface is not friendly enough.

Overall: It helped my project delivery.

Capterra-loader

As most project management services, a little daunting at first

May 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Has many options and ways of configuring so it can best suit your team needs. Also being from Atlassian, it can be easily integrated with Bitbucket.

Cons: It is a little strange and confusing to set up at first. I only recently started using it, so maybe at that day in special it wasn't working well, but everything was very slow, from the page itself loading to doing any action in it.