Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

704 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

JIRA is the project management tool for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.


JIRA Features

  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

JIRA Reviews Recently Reviewed!


Capterra-loader

Keeps track of progress and to do list

Feb 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once you get through the learning process Jira is a excellent tool to keep track of progress, time and task for software engineers. Jira is an outstanding management program to put work time lines into reality.

Cons: Hard to understand when you first get started. Navigation is a bit difficult and lot of information ingest.

Great suite for our small business

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, fast, and very strong searching capabilities. Far and away the best ticketing solution for our small business.

Cons: Complex to upgrade depending on changes in versions. Clear attempt recently to push clients to a cloud based model.

Overall: Increased productivity across the office. Finally a solid search tool for ticket history!

My Fav Issue Tracking Software

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Clean User Interface
2. Work Tab Awesome
3. Comments helps more for the review and discussions
4. Easy to generate reports.
5. Best for Sprint
6. Connectivity with Bit Bucket, Ticket number is sufficient to pull contents in JIRA
7. More than 5+ years using this, my favorite

Cons: 1. Will be easy and too user-friendly for experienced user, not for the beginners
2. Ticket assign or create - if we leave empty will go to unassigned instead of login user - I feel if redirect to login user will be easy

Best tool so far

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's really good addition to my project. It's very easy for project management and tracking issues, bugs, and user stories

Cons: It can be overwhelming for the beginners. It has a lot of features to learn and have a steep learning curve if you want to make full use of it.

Best thing to manage bugs

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being a software engineer, I have been using it for a while now. I have used many other bug tracking software, by far JIRA is the best.

Cons: May take time to get used to it. UI is not very intuitive. It also has steep learning curve since it has more features than other software I have used.

Capterra-loader

A number-one choice for large projects

Feb 15, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Relatively smooth user experience. Customizable with a huge amount of plug-ins. Great search functionalities.

Cons: Sometimes some features seem a bit too complicated. This tool is not really meant for smaller projects.

Jira is rock solid and supports kanban vs agile, and allows our team to accurately track issues

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that Jira will allow our team to use story points and choose between Kanban vs Scrum(agile). This means developers can choose work form the list KanBan style compared to the typical agile scrum iteration intake. There have been times when the work just lends itself to Kanban style. The team LOVES the ability to link to stash pull requests.

Cons: The jira functionality fits us so perfectly...but we have not been able to utilize the Zephyr test case features.

Overall: So easy to organize your project/team/features/story/work and bugs.

Overall JIRA is a very reliable software which allows me to keep track of all my tickets & projects

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Pros:
Excellent for use as a repository for work requests
Allows easy prioritization of work requests
Can be highly customized to match your processes

Cons: Cons:
The administrator tools can be difficult to understand - there is a pretty steep learning curve if you want to start customizing
I wish you could attach a screenshot during issue creation - I don't know why it's available once the issue is created, but not as part of creation

Overall: NA

As a QA Analyst we use this product on a daily basis.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use once you figure out the basics. It allows for nice customization and has excellent "plug-in" capabilities to allow you to connect with other software you use in your test management system.

Cons: Trying to get the right kind of help via their FAQ's. It is hard to navigate to the right FAQ that helps in your situation.

Overall: Easy to use and able to work with other software you use in your SDLC system.

Very good, would reccomend

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its ease of use for general staff and the service desk is very good for medium to large companies.
The cloud service is good as you can then use it on any device

Cons: Its quite costly when you add in all the add-ons, some things on it have been broken a while too.
Cloud service often goes down and can be down a few hours

Overall: Very good problem tracking and the ability to assign tasks to devs that were directly raised by general users.

I don't use JIRA as much as other employees. When i do use it, i don't have any issues.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's easy to use. Entering tickets is easy and finding tickets is easy. You don't have to scroll through thousands of tickets to find what you are looking for. Type in the search what you are looking for and you will get a few hits

Long learning curve but extremely flexible

Feb 14, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: - Software is extremely flexible to configure and to tailor for specific needs
- Software has a lot of features that can be added as plugins

Cons: - Long learning curve to leverage the features fully
- New version has many bugs still
- Pricing is predatory:
- Price increase from 2017 to 2018 by over 50% for exactly same number of users and the same services is NOT acceptable at all.
- No explanation given. Just Take it or leave it???
- Be careful !!!

Overall: Helps to coordinate a team over a distance BUT careful with their pricing.
Requested price increase from 2017 to 2018 of 50% for exactly the same number of users and exactly the same services.
No explanation given??? Just take it or leave it.
This is not acceptable behavior for a customer of over 5 years.

Very powerful product management system!

Feb 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Features and customization abilities are extensive, there is not much you can't do!
- Boards / swim lanes are easily the most useful features - great for tracking progress
- Labelling ability is fantastic - from stories to epics to assignees, it's easy to get a get visual on your teams progress
- Visibility can be limited depending on the users role (i.e. great for clients).

Cons: - The UI is not intuitive and the learning curve is high, especially if you're coming from more simple task management systems.

Overall: This is the best, most comprehensive project management tool out there!

Best Project management tool for agile projects

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Using JIRA, one can manage, plan, track and release software from one central dashboard. Issues can be prioritized using simple drag and drop. With the use of Real time in built reports one can track the performance of the team. This tool can be easily integrated with other tools. From one central hub, software releases can be managed. Project managers have the option to add the Atlassian Portfolio for JIRA to increase team and project collaboration, manage team resources, track progress, and attain realistic forecasting capabilities.
JIRA Software will act as a bug tracker and also a task management system for superior solution delivery. The system is highly customizable to satisfy a variety of requirements for metrics and charts required by clients and stakeholders.

Overall: Great dashboards, easy to use, good user experience, in built reports

Really good software but can be overkill

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I used Jira a lot few years ago, it is really good software for project organization, but if you team is less that 20 people that i think it is overkill to use Jira.

Cons: Takes some time to get used to it, it is huge and i in beginning i had to go thorough tutorials just to know how to use it.

Great for small and large teams.

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I think the interface is nice to use, and the tool is great to managing projects among big and small teams.

Cons: I though the tool was tough to use at the beginning as it took a little while to get used to, but after using it for some time I really like it.

Keep everything well organized with Jira

Feb 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease at which new tasks can be created and associated with stories, epics, or other tasks.

Cons: Compared to other project management tools, Jira has a harder learning curve. However, it makes up for that in being full of many useful features unique to Jira.

We have found Jira very useful for managing our Agile projects

Feb 10, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It does a good job of consolidating stories or issues, making the best use of screen real estate for a decent UI. The active sprint view is great for tracking the flow of the sprint, and it also has a nice dashboard creator that allows you to highlight the main areas of the project you want everyone to see quickly and easily.

Cons: The active sprint view contains a right-hand sidebar that stores the cards information. While you can put a lot here, the area is very small and you have to do a lot of scrolling to get all of the information. it also seems to be ordered in a strange way. The Edit view doesn't match the output, which is visually jarring. Also, I don't like how the issues are displayed when added to the card. I would prefer to see the main sprint flow first, and the issues underneath as opposed to the issues first, and then the main sprint.

Overall: We get a good view of how our project is progressing from both a sprint level, and an overall project level. It is just lacking in the detail view of each card.

JIRA is a great tool for managing agile-driven projects

Feb 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - UI is nice and easy to navigate
- The colours are nice on the eyes
- The buttons and general look-and-feel is satisfying to use
- Text editing is nice, has a built-in markdown tool which allows you to enrich your text
- Great for tracking story/task progress, assigning jobs to colleagues and updating with work logs & comments
- Customisable dashboard, see what you want to see
- Overall just a great management tool for organising your teams workload

Cons: - A bit tricky at times to find what you're looking for
- As a software developer, JIRA has become something I have to do, not want to do
- Not much

Overall: I can constantly see the progress of my team so I am never out of sync with the tasks they are working on.

Customizable for your most complex workflows, quick to use everyday

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We develop software solutions for a highly regulated environment, and that means lots of bureaucracy before a feature gets evaluated, developed, tested, released. Jira helps us keeping track of the state of the tickets without having to rely on the versatility of spreadsheets (!).

There's also a lot of tools to track time or effort planned or spent, with plenty of fully configurable charts and their very own sql-like query language. If you like fiddling with this kind of things, you can get interesting information out of it, all for the benefit of the team.

Atlassian tools are well integrated and Confluence is a nice tool, too.

Cons: In our case of highly regulated environment, Jira doesn't seem to be compliant with some specific regulations and we can't use it directly as the main tracking tool.

Using the cloud solution, you'll often see changes that might surprise you and get in the way while working, and some times it gets pretty slow (that might be due to the oceanic distance from the servers).

At first impact, coming from a cork board and paper, we needed some time to get used to the small screen. The main issue was the lack of a whole picture of how the (scrum) sprint was going, and we've overcome this only when we took the time to explore the dashboarding features.

It is an excellent tool for the control of projects, it has facilitated me a lot the organization

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. I can easily assign tasks to different team members.
2. Ability to use existing reporting (and JIRA does offer excellent reporting).

Cons: 1. Only integrates with testing frameworks via the CI server.
2.
When you are a beginner in the use of the tool as it has so many options it costs a bit to understand the operation of it, after you get familiar with the context it is a great tool for the control of the project.

Long running product that works pretty well

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Can be configured to work however you want. Many different teams use it so not too much of a learning curve.

Cons: Features seem to go to cloud version first and then sometimes make it down to our hosted version. Features that community thinks are important are often not prioritized by Atlassian

JIRA is a fantastic development tool that's made our agile team unstoppable!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes planning, tracking, and releasing software a breeze. There are so many features that help us manage our backlog. We can easily prioritize & estimate the scope of our planning and it makes it extremely easy to keep everyone on the same page.

Cons: The complimentary reports sometimes are difficult to generate especially when pulling visual data in real time. The sidebar can sometimes feel sparse but that's only in the beginning, until you begin exploring and learning how the software works.

Easy defect tracking, user stories/epics tracking and management. Integration to other tools is cool

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: New features for tracking agile epics and user stories and how to track progress and ease of assignment to various users

Cons: Ability to mention review style like fagan style code review and assign various roles like author/reader/reviewer/moderator etc.

JIRA: There are better options

Feb 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that you can visually monitor many projects simultaneously. I like that you can add tickets and issues to the system relatively quickly and easily. The tool is pretty intuitive and it only take a few attempts before you understand how the system works.

Cons: I don't like that when you open up the big Gantt chart, it doesn't automatically take you to the current date. It takes you to the beginning date of one of the projects. In this case, I have to scroll all the way through to find today's date. There is not a button that allows you to click to get to that point in time either.

Mostly use the issue tracking system, it's useful but nothing extraordinary

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's simple to use, and I mostly use the issue tracking system. It basically has everything needed, from adding picture, assigning to a person, changing the state of the issues, sending emails to people. Well there is no feature I needed and Jira didn't have.

Cons: The interface is a bit crowded, and I feel the most important features are not right upfront and ready to be used, more hidden under a level or two options. The interface then feels a bit intimidating until you get used to it.

Capterra-loader

We use Jira for managing our projects

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the ability to share the information about our projects with other members of the team and to hold them accountable.

Cons: What I like least about the software is sometimes the interface is a little clunky and I sometimes forget how to get things to look the way that I want them to look.

Great product to get started on Agile

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to setup and very intuitive. Easy to customize for your Agile SDLC and easy to create accounts. Like the native reports.

Cons: Not a lot of documentation for local installs. Need to call customer support and sometimes, if you're integrating multiple plug-ins ... there is not a lot of information about that.

Capterra-loader

An Agile Project Management Tool

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Used by development and tech teams to get more work done and faster. This software allows you to work with agile methodology to understand your project or products development timeline. Put things in your prioritised, to do or done backlog. Attach jpegs or external links and assign tasks to anyone on your team to understand who's done what and what still needs to get done.

Cons: The software looks and feels very 1990's. Although it functions great, the overall design could really use an overhaul.

Capterra-loader

We use jira to manage escalations and projects

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Escalation work flows are very customizable offering a wide range of options to pass the issue across the desk of multiple teams

Cons: You have to depend on a specific individual to make changes because not everyone is capable of learning the back end

Capterra-loader

Very nice product for maintaining bug logs for a software project

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: These are the good things:
1. Bug lifecycle can be clearly tracked by the QA and Dev team.
2. Multiple logins can be created by the admin of the team.
3. Creation of bugs with supporting attachments like screenshots and videos support is very nice.

Cons: Enhancements needed which I felt:
1. There must be a search kind of thing for bugs to users to get to know whether a specific bug has already been raised by some other user of a team. Not sure how this can be implemented here, but nice to have.
2. The email notification of an update to a bug must be self-contained, i.e., if there is any attachement to the update, it must be openable in mailbo itself so that the user can view the attachment without opening the JIRA application.

Overall: We implemented agile methodology in our organization very recently. Jira is very effective for agile environment.

Probably the best standalone ticketing/project tracker tool

Feb 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Coming from Mantis or Rational team concert, this is just much better. The UI is much smoother, you can customize better, reporting is easier, drag and drop fileshare, team tagging, relating tickets all just much better. Plus it works well with Agile methodologies.

Cons: Still 'feels' complicated in layouts, you still can't truly customize your fields down to just what you need

A rich full-featured software development and task tracking software built for software development.

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - If you have the development skills for Jira, you can create workflows specifically for your organizational processes
- An organization should consider dedicating a full-time employee to development if Jira is leveraged heavily for custom workflows. It's a powerful tool, but requires resources to leverage fully.
-

Cons: - Jira was designed to perform some workflows we have created with in it. Namely, an intake form and approval system for a rudimentary change management system. Though we successful in our change management workflow, certain issues we faced were fundamental design blockers with the way fields, approvals, and changes to tickets are created and managed. Again, not a con for Jira.
- Workflows and development can become very complex, and requires a strong understanding of development/coding skillsets. This is not a lightweight solution, in my opinion.

Capterra-loader

It's one of the top issue tracker applications for teams

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A lot of things:
- The agile orientation for the tickets' life-flow
- Kanban board
- Personal and Topic based dashboards
- Estimations and due dates at ticket descriptions
- Autolink for other tickets when called by ticket number
- bbcode
- easy to tag a team member
- A lot of different charts
- Slack and other apps plugins

Cons: - The search engine can be improved
- it could be good to have a low (free) version with less resources
- I still like the past UI/UX

Great tool, great for issue tracking!

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Great tool to manage issue tracking
- Great that it works with both bitbucket and github and not just one or the other

Cons: - Can be pretty complicated for new users, some of the functions are pretty hidden, needs alot of work for managers to manage everything and keep it all cleaned up else it gets messy fast

Overall: Most likely the best issue manager there is

Capterra-loader

Best Project management tool around

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the flexibility in configuring different workflows in one project. I also love the issue collector which we are using for production users to report issue's. These users do not have to be licensed in JIRA. We created a desktop ICON that they use. The story then is submitted to our backlog for review. This is the greatest tool and has been working so well that the business unit has asked for a new workflow and ICON to report other type of issue's.

Cons: There are not a lot of Con's but sometimes it is hard to find what needs to happen first when setting up a new project with new issue types, fields, workflows etc.
There is a lot of documentation but nothing to show the flow and order to do things in. I am still struggling with understanding the permissions for global and project.

Overall: better ways to manage a project and also personal tasks that need to be accomplished

Capterra-loader

Allow for creating defects and features, but not very customizable and not easy to use

Feb 07, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Not too much. It allows to create features and bugs and link them to a parent.
Labeling is also available.

Cons: Really not easy to use. I sometime can't find what I want to do.
I don't have one place to see all the things I need to do and my backlog.
The new UI is a step in the wrong direction.

An excellent medium to document the internal communication.

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Sprint creation, task assignment, backlog statuses, comments are some extraordinary features in Jira to overcome internal communication error between teems

Probably one of the best applications for project management and bug tracking

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Jira have a good UI, is very customisable with a lot of options. Jira is also great to identify and track bug that were reported in our project.

Cons: The new UI can be a little confusing, it can take some adaptation to it. Because of be so customisable it can take some time to finished it 100%.

Overall: With Jira we are handling new projects in our application, have all the new cards to develop. We also manage all the bug that are reported.

Power user, create reports, help desk worker

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the clean, customizable interface and the simple but powerful filtering system. The support forums are great for quick answers to questions, whether simple or more complex.

Cons: Configuration can be tedious. Sometimes there seems to be more steps than should be needed to build a form or report.

Hard to use and dated design

Feb 06, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I have tried to use JIRA a few times as a product owner on a tech team for a backlog tool because my organization has purchased it. I've never kept up with it because I find it a pain to use.

Cons: I dislike it a lot. So I avoid using it at all costs. There are way better backlog tools out there, and sometimes I find that pen and sticky notes work better than needing to log in to a tool to see what needs done.

Jira, and Jira Service Desk in particular has been amazing and works very easily.

Feb 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the out of the box ease of use, and I REALLY like being able to link to other tickets that our other IT departments use.

Cons: Customizing it in anyway can be a pain but since it works so well out of box, this isn't too big of a con. There is a slight learning curve to learning how to use it and where everything is as far as settings go.

Overall: The main benefit was that other IT teams were already using Jira so when we switched to use Jira Service Desk it made it much easier to work with others.

Capterra-loader

Really powerful yet easy to use, while not really minalistics. Every feature is easy to find

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Robustness, clean, powerful, organised, very useful.
Be able to find old task saved our company alot.
I really personally like way jira is presenting all features in easy way.

Cons: To less "power" users Jira will be probably overwhelmed at start, but I think the learning curve is really quick

I cannot imagine developing software without Jira.

Feb 06, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the active sprint and backlog workflow: we are able to practice scrum and remain focused on the prioritized stories whilst still keeping those vague stories in sight, to spec out at a later stage.

Cons: Parts of the interface are quite unintuitive, but I suppose that this correlates to our team setup. The interface has a few inconsistencies in place, such as the styling of the story status label in the sprint view vs in the full view.

Easy to use and fits our development model

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cloud based, so it's easy to buy and setup. Can scale as I add and remove users. Very customized to my software development process. Dashboards are good.

Cons: Some add-ons are not extensive enough. 5 users is cheap, but then, gets more expensive with more users. Sometimes, not a lot of technical docs if I want to run onsite.

Amazing piece of software which has increased our team productivity

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The agile board is very robust and keeps our team on tasks. Sprints are easy to setup and maintain. Sub tasks are really helpful for breaking down a large Story.

Cons: The software is extremely powerful, but I feel it has a pretty steep learning curve to get the most out of it.

Great job tracking for robust projects

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: JIRA is the global solution for software development projects. My experiencing using it has always been limited my knowledge. Take some time to consider the enormous integration options. For example, I learned you can even use JIRA with third-party products. One of them on a recent project was a wireframe tool. I was able to integrate the wireframe with JIRA and create requirements all bundled together.

Cons: The only con I noticed is the learning curve. JIRA is a beast. Take some time to learn the functionality if you plan to use it in your workflow. The notifications feature is probably the best part updating collaborators instantly on requirement changes.

Overall: The benefits of JIRA are exponential if you take time to learn it from the ground up. By tethering every requirement and project defect in JIRA, everyone can see updates and comment for a global effort.

Feels more complicated than it needs to be

Feb 06, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We're using Jira as a digital agency. Since the tool is so robust, it gives us a huge advantage with reporting bugs, transparency with clients, and flexibility to add individual consultants/partners/team members at a moments notice.

Its likely the best tool we've seen to achieve this at scale

Cons: The setup is very complicated. Their documentation has their old UI/UX & as a first time user, the learning curve is large.

Overall: Transparency - Everyone that needs to know the status of a project can now see that projects current status.

A great product which could still use a bit of refinement

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is an exceptional Agile project management tool, unparalleled in the market. it has the ability to be customized tailored to several agile processes. The workflow feature is also excellent.

Cons: The search feature needs a lot of improvement. The search should intelligently bring up all issues and tickets that has key words across the project. However this is lacking.

Overall: Ability to manage a 20 member team client project with great agility and transparence with the client. Client is happy and we are happy.

Overall, pretty easy to use and is user friendly.

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's user friendly, straight forward, easy to navigate. Been using JIRA for about 2.5 years to manage our workload

Cons: The capabilities for expansion seem less, but there are glitches that occur that we've been unable to solve.

This is a great tool for any development team

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Jira is large enough to handle a project of any size. It also has great scrum tooling and road-mapping capabilities.

Cons: I think it's a little overpriced. When you have a small team it's not bad but when you get over 10 users they jack up the price. They need to keep the pricing consistent.

Overall: It helps me manage a team of software engineers and provide accurate forecasting for deliverables.

Steep learning curve but flexible and responsive

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Almost limitless possibilities for setting up your development pipeline
Easy to understand quickly the status of releases, bugs and/or features no matter what methodology you use
Expandable to cover almost any use case
Price for small teams and businesses is reasonable

Cons: Very steep learning curve
Varying degrees of success with third party integration, especially TFS (Atlassian tends to want you to use their products for all facets of development)
No accounting integration really so billing can get complicated depending on how you bill

Overall: It helps my company effectively communicate project status and hour drill downs on our projects with our customers and affords them insight to our development process and makes them feel more invested in the outcome as well as potentially less hesitant to request changes as they can see how the changes will affect cost and timeline.

A complete management tool

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One thing I like the most about JIRA is that this software integrates well with Confluence for team collaboration on bugs and projects. And not just with Confluence, but also with other tools such as test management tool pluggin, bamboo and bitbucket. I can visually monitor many projects simultaneously. The tool is pretty intuitive and it only take a few attempts before you understand how the system works hence, quite easy to understand and use. Best for small and medium scale enterprises. JIRA is very user friendly; easy to report an issue and also update its status

Cons: Customized reports are not really flexible. I wouldn't recommend this to a large organization due to the scale of operations. I also don't like the fact that the fields are not dynamic. Once we choose a field, only related values are showed instead of irrelevant value. Settings are quite confusing sometimes.

Overall: As a product manager, it helps me plan the next tasks the dev team will have to assess and work on. As a team, we have a better idea of the structure of each project. We also have more visibility on what's ready to put in production.

Have been using this software for over 4 years . Excellent tool to manage multiple projects & teams

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Always improving feature set
Ease of use
Ability to set various permission and access levels
Value for money

Cons: More user types
Advanced customization options
Archiving old projects with related files and documentation

Capterra-loader

We use Jira in our Agile process to track Sprints, User Stories, Bugs, and task.

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The best thing for me has been the ability to create my own custom filters and dashboards. I am a QA Lead that has to watch several projects and people. Building my own dashboard has saved me plenty of time and has allowed me to view all needed information quickly.

Cons: I don't like the search tool. Not sure exactly why, but I have a hard time finding information. We've been using the product for over 8 years so it may be a by product of poor descriptions.

Jira is an amazing tool to follow up fixes and new features

Jan 31, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Jira has many options available to give proper details when creating tickets to a bug or a new feature, it has several type of views, the user interface is very clean and simple.

Cons: I think it has a lot of options, which is good but it can be a bit overwhelming, maybe a small tutorial on start would be a good idea.

Best project management tool for software development

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this everyday. the best part I like about how visual the work flow is. From user stories (scrum board), issues, plan sprints, to distribute tasks across your software team. It also work well with bitbucket. The mobile app is also great for managing task.

The price is very reasonable.

Cons: Wish there was automated daily/weekly/monthly report or daily digest email option. Maybe they will add this option in the future.

Very useful but very complicated.

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software is flexible and easily customizable to individual company needs. Good customer support and lots of integration with other projects.

Cons: This software can be very difficult for beginners and takes a lot of time to become a proficient user.

Capterra-loader

Great workflow management and issue tracking tool

Jan 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ideal for scrum teams with complete visibility across the project. Integrations works really great. Makes release management, tests, etc very organized.

Cons: Binds you more with the Atlassian ecosystem as the tools work great together. A little expensive for small teams.

Overall: Helps me manage the project with complete visibility on the issues. Acts as the ledger for the scrum meetings.

Capterra-loader

Jira is a very effective tool to report and track tasks within a project

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it has many options to use according to your project needs, you get to set a type o task, sort by priority, by user, by status and there are different views.

Cons: I think sometimes Jira can be a bit overwhelming when working on a big project with a lot of tasks involved.

Capterra-loader

Best project management software for software development.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can create our own dashboard to display what important for us, easy to track development effort, agile features.

Cons: Sent each updates with each own email, resulting too many emails in my inbox. Filtering features take time to understand.

Descent PM software

Jan 24, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Multiple project boards, multiple categories of tickets. Sprints can be easily managed by admins and users.

Cons: Not easy to use, especially since they rolled out new interface, which has some glitches, should have tested more.

Capterra-loader

Jira is a great way to organize your business servicedesk

Jan 24, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What i like the most about jira is the way it organizes tasks for my company. The option to customize jira to ur own liking is the best!

Cons: What i like the least about jira is the hard part about understanding alle the options u have with jira.

Overall: It benefits my company to work organised, in this way we can help our customers the best

Jira is the base software for all of our sprint and issues handling

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Plugins should be more easy to install. Usage analytics is not perfect, we expect to see more analytics options to see daily, weekly and monthly summaries.

Cons: Complex but easy to navigate, data sharing is intuitive, boards handling is great and overall it is the best soft for managing sprints, support, dev & QA backlog, and more.

S complete support ticketing platform

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Jira offers a complete set of tools that allows you to follow all the pipeline of a support request, from the time and team management to comments, attachments and permissions.

Cons: I find the interface to be a bit old and sometimes confusing, I tried other application that had a better UI, even if they weren't as complete as Jira is.

A great issue tracker that is a little cluttered and difficult to navigate

Jan 23, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Jira is great. It does a good job at tracking tickets and it integrates with Confluence and BitBucket which is excellent.

Cons: It's a little bit difficult to navigate. There are so many options and links and nav things on the pages that its a little confusing on where to go. Also I wish the time tracking featuers (Tempo) were a little more polished and made it faster to fill out timesheets.

Good project management software

Jan 23, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Supports multiple boards, customizable (you can select fields for different types of cards), email notifications of cards activities, ability to "watch" an issue.

Cons: Sometimes it's hard to navigate from one card to another, not very intuitive for users, glitches sometimes.

Jira has everything that you need when you are working as a team on software

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have used many different software solutions to organize my teams, and Jira is the industry leader. You can do anything, and you have great burn down charts. You can finally measure how much someone is contributing.

Cons: To be able to have burn down charts you have to setup your teams as projects and then use plugins to make your projects as structs. Which isn't ideal.

Overall: I can organize my team and we can make sure that we are going forward, and working as a team and getting stuff done in a timely manner.

Realiable software

Jan 23, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our team are not experiencing any technical bugs while using this software. We are ale to track and document all our trouble tickets effectively to be visible to all team members across multiple locations.

Overall: Ticket system management

JIRA is a very good agile project management software .

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I was asked to research this tooland as such, i got a chance to read as well as explore the features of the tool. JIRA is very useful to developers since it can be connected to BitBucket and GitHub. New workflows can be created to synchronize the different processes employ by organizations to build, test, and release applications. It is the most suitable tool for the continuous delivery pipeline. JIRA can be tailored to suit your business processes as it comes with flexible REST and Java APIs, as well as 800+ add-ons and plugins available in the Atlassian Marketplace.

Cons: Customized reports are not really flexible, easy to learn this tool requires alot of training for new users to become comfortable.

A good Project Management tracking tool with a lot of features.

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has a lot of features and functions. We utilize it primarily for project tracking.
The reporting can be very useful. We make good use of the burndown display at the end of every sprint for upper management to review.
I have only had 1 interaction with Customer Service. I had no major issues, mainly a question I needed answered. They were responsive but I didn't think it fair, based on that, to give 5 stars.

Cons: I would say that JIRA almost has too many features, making it a little harder to navigate.
To be more specific it took a while longer get a feel for it at first, and I generally pickup on systems quickly. Im not the only teammate who didnt take to it right away. I do feel the average user will run into this. Hence my lower ease of use rating.

I don't know too much about cost to us, but my understanding is it may be a little out of range for smaller companies, after all your paying for a full featured PM tool.

But otherwise I have little complaints.

Overall: A good overall Project Managemnet tool.
Great for tracking and reporting.
Have features such as Kanban that we may leverage in the future.

Used it daily for years and loved it

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was very easy to see what you were working on, needed to work on, and had finished. Very easy to use and super simple as well.

Cons: Assigning projects is a little convoluted in my opinion and some of the functions felt clunky. It's not bad, but having moved to a more robust project managing software, it doesn't shine as bright.

Capterra-loader

Love Jira; Use it everyday

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use Jira Service Desk Cloud and Confluence. We use it for repair tickets, inventory, and software project tracking. It is easy to use and inexpensive. It is great for getting things done.

Cons: Sometimes configuring the workflows and settings for new projects can be difficult. It has gotten easier as the tool has become more popular.

Overall: Saves time, keeps us organized.

Best issue tracking software hands down

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a software professional, I depend on Jira to keep all the issues organized. I am currently on contract with a fortune 100 company and we use jira. Jira allows you to not only track issues, but organize by epic, link to bitbucket/stash pull requests. This means that when a developer commits a fix to a issue or story, everyone in the project can track exactly the status. Example: open, in progress, dev complete, in QA, etc. It supports agile development with sprints, story points, etc. Further, if you have other Atlassian products, it can seamlessly link.

Cons: The one thing about jira: It's not just a software package...its a mindset. At first, I had a real hard time with the concept of epics as I came from "bugzilla". But, once I mastered the concepts, it was a breeze to track and resolve issues.

Overall: Transparency. Full tracking abilities, from notes on the issue to pull request/commits. QA results. Many people can work on the same issue.

I have been using Jira for past 2 years and it has been really satisfying experience overall.

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Really handy to track daily scrum related tasks and activities. Reporting section of the product is also very handy for easy to pluck status reports and charts.

Cons: Sometimes creation or sub tasks becomes tedious if someone has closed the parent task by mistake, I think there should have been an easier way for that.

Good tool for tracking stories

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Kanban board style of tracking the stories has been really captive and up to the point.they are so flexible with so much visibility, appreiciate the part of having the additional stake holders list which I didnt find in any other tracking tool I used

Cons: Deeper concepts and many more features..more broader and micro sections should be available for movements across the board

Capterra-loader

If you use SCRUM on your projects you should try JIRA great for project colaborate managment

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You have organiced the insidense on your board.
Very easy to set up the sprints of your work.
The way it shows you and your team de info of any issue, epic or task its simply great and well organiced.
The funcion that you can "mention" @teamUser its the best way to reach the atencion of one or many team mates of a project.
Its great for integrated with other software as "Confluence" to has all documentation integrated.

Cons: If your arent admin you cant erease task or incidences even if you put it the by mistake.
Its a litle bit unfriendly even with the new versión (3.3.0-OD-1000.2780.0)
The way you print your reports of a certandly sprint could be more usefull, for example you could print sprints of the past projects to compare.

I've used JIRA in multiple companies, one with several products and one with a single product.

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how customizable this platform is! Adjusting workflows, agile boards, and issue fields allows a company to easily ensure that no steps in the Development/Release process are missed. Flagging cards makes it easy to visually identify blockers in daily standups.

Cons: Due to the number of customizations available, it can be tough to truly understand how one change impacts various projects and workflows. There are tools that make it easier, including a project list for each workflow, but it can still be a bit complicated.

Overall: Endless benefits! If your company is Agile and you aren't using JIRA, you are really missing out.

Capterra-loader

Great value, tons of customization available.

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that there is so many ways to customize within the software. There's a lot of reporting options. Using this for a ticketing system would be excellent. We have been doing this, and it has immensely superseded the previous product we were using.

Cons: I don't like that we can't request additions, but there's not a whole lot of complaints. Overall, this is the best PM and ticketing software I have used to-date. (have used over 5)

Overall: This completely replaced our ticketing and checkout system over at Appalachian. It's been one of the best software we have implemented to manage technical support (for IT and dorms).

Love Jira, one of the best pieces of software I have ever used

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: powerful tool that allows me to do everything I need and even more. I use it to plan software projects by using their Scrum board. I could not be more satisfied.

Cons: Sometimes it is very slow, that is pretty much the only concern I have with this application. Also the slowdown is usually only for a few minutes.

JIRA was easy to use and very useful tool

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple GUI and great performance even in case of big task data, drag and drop functionality of JIRA makes it more attractive and easy to understand. I enjoyed working on JIRA at one of my Client where we used to create daily dashboards and reports to track daily and monthly task.

Cons: While working on JIRA at one of my client location , we were using dashboards and reports created inside JIRA for daily tracking purpose. Later after some point of time it become too slow and JIRA support team asked us to remove dashboard and reports. Which created problem for us to track it. I would suggest JIRA should work on reporting functionality and provide great reporting facilities.

Capterra-loader

Great for large organizations, incredibly flexible, but not often difficult to use.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking.
It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system.
It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis.
Flat-fee pricing for small teams is very competitive for the amount of power it provides.

Cons: Way too much overhead to actually get started. Jira is so flexible that you have to invest a lot of time to get it working the way you want.
The layout of the interface isn't very intuitive and can take a lot of time to learn. They sacrifice usability for flexibility, which is a blessing and a curse.
This tool is far too complex for a small company or team, although it may be a good choice if the company is growing quickly or manages very diverse teams.

Overall: It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management.

Jira as standard for task and issue tracking in your company

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: There is many addons/plugins for extend functionality of Jira
Jira is the standard for issue/task tracking
There is many options how you can customize Jira for your needs (add fields, change permissions, Agile, ...)
You can deploy Jira software on your servers or you can use Jira cloud
There is many chat bots for Jira integration to their chat software

Cons: Jira and plugins are very expensive
Some reported bugs are fixed slowly
Without native SSL/HTTPS support

Best agile project management tool i have used so far

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: JIRA is popular issue tracking and project management tool developed by Atlassian. JIRA has all advanced features a agile project management tool provide like scrum tracking, Sprint burndown chart, Agile reports, velocity charts. JIRA supports estimation of tasks in points as well as hours and does also rack the actual time spent on task. We have customized JIRA based on our project workflow like a sequence PO Review, Start Progress, Unit Testing, Code review, QA Testing, Done. JIRA Supports estimation and lifecycle of sub-tasks also.

Cons: Although JIRA supports all advanced features of agile project development but still there are some area of improvement in it. User has to make 2-3 click to edit task details. It is bit hard to understand the features of JIRA for beginners and for administrators. It can be very complex to customize to the way you need it. I found JIRA bit hard when i wanted to move multiple tickets from current sprint to next sprint.
If you stuck somewhere defining the workflow scheme in JIRA you would have to contact your senior or search for help on internet.

Overall: We are using JIRA to manage our complex institution management system where we are following agile process. JIRA helps in managing and tracking task. If one has got good grasp of usinf this software It is a powerful tool. We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks. JIRA is able to generate time sheets based on work logs. JIRA cab be customized based on one's particular need but It is bit harder to understand this feature. JIRA is not costly if the team size is less then or equal to 10.

Capterra-loader

It was easy to use for the developers or educated non-technical people.

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Flexible project management options
2. Exporting tickets and analyses
3. Easy to learn and educate non-technical people
4. Very easy issue tracking due to dashboard feature and easy retrieval using email notifications

Cons: 1. People who did not know how to use it hated it at the company.
2. Due to the agile nature of the implementation at the company, it was relegated only to the IT department
3. Complex Backlog management

Great issue/bug tracking product

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It integrates with several Atlassian products, such as Bitbucket or Bamboo, allowing the user to create branches, pull requests, see all the related commits or the build status, directly from the tickets.

Also, it is possible to integrate the product with third-party software that allows, for example, to create tickets automatically when some condition is reached.

Cons: The commits which do not contain the ticket number in their description are not shown within the ticket, even if the branch is linked to the ticket.

Overall: This is a must-have product when working with several teams and mates. It allows you to coordinate, prioritize and track issues/tasks between any member of any team from your company.

Perfect for managing agile and complex projects

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: High number of features and functionality available and lots of integrations with different programs. Keeps us focused and organised. Also good for identifying and tracking bug issues, organizing and executing product development. Jira really makes it possible to execute on tight schedules. Very customizable software and probably one of the best we've used, especially in terms of detail and reporting capabilities. Customer support is great.

Cons: Can be a bit laggy and slow at times. Definitely on the more expensive side for smaller teams. We've had some issues with team member permissions so navigating that can be a bit of a hassle.

Overall: Intuitive and customisable, Jira has been great at managing our complex projects and teams.

Great tool, could use some work

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I really enjoy Jira's ability to make complicated projects a breeze. There are some shortcomings in terms of task assignment, but you can't have it all! Either way, I would totally recommend Jira. We don't quite use it for software development so maybe that's why it isn't the perfect tool for us. We still love it though.

Cons: The only downfall for me would be the search function. Sometimes it comes up with stuff that does not really seem to apply to what you're searching for.

The industry leader for good reason, but often slow and clunky

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Powerful and customizable. Lots of integrations. Good API for extending features yourself, if you're a savvy developer.

Cons: UI performance can be slow and clunky, leading to lengthy sessions when you want to get lots of updates done. Wish they would update the UI to be more "web 2.0" friendly without so many full page refreshes.

Very good tracking tool for agile development projects.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is Customizable: can create / remove any fields at any moment of time.
Since I am using more than a 3+years Jira for a bug tracking and project management . Based on other solutions out in the market this is definitely the best offered at the moment, however there is still room for improvement. Integration is so easy. we can integrate with most popular systems such as Salesforce, Github, etc we can create different types of issues easily. It is very good to use filters and reporting and create a graph representations.

Cons: In this jira agile borad doesnot have the capability to move morethan one column at a time. Drag an d drop will not work for more than a ticket. It looks like heavier than what it need.

Overall: It is a very good tracking tool which we can use for agile development as well as project tracking in daily basis.

It is easy to use, can use it anywhere.

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, interface is similar to other similar product, so you would not feel weird. You can use it anywhere.

Cons: Sometime the edit feature is not so user friendly. The history of an issue is not so clear to the user.

JIRA is Pretty Good

Jan 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: JIRA is great for a waterfall approach to software development. It allows for great bucketing of projects and tasks, movement of those tasks, and management by the PM or Director of Development

Cons: JIRA is not great for other types of project management work that are not development related. It is specifically designed for software development.

Great project management system that united our organization's flow of work.

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The feature set makes it flexible enough to meet the needs of different teams with different needs. Handles scrum, kanban, and others with ease.

Cons: All of the detail means that there is a steep learning curve on how to use the product. However recent design changes is making it easier!

Capterra-loader

Great tool to coordinate and check status on software projects

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love the granularity you can get on a project and the way you can see what your software developers have done, not yet done, and their status.

Cons: It's not intuitive or easy to learn. It's a bit threatening to approach at first, but if you're in it long enough, you can get the hang of it. The features far outweigh the initial complexity of it.

Very good tool for Agile projects.

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Kanban boards are very helpful and quite customizable.
Can be integrated with most of the other tools with lots of plugins available in the market.
Search functionality reduces a lot of time to find the particular item.

Cons: User interface is a bit slow.
UX design is a bit old fashioned.
Navigation can be improved.
Cloud JIRA is too slow.

Awesome tool for workflow ticketing system process

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the ability to use JIRA and create custom workflows in our ticketing system to automate several tasks across multiple groups in a single thread

Cons: not able to access unless on vpn when working remote but that could be a limitation of our organization not utilizing a cloud based server.

JIRA kanban board is good to use. easy to locate and identify the road map of a project.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Accessible from tablet, phone . Easy to edit workflow of a JIRA and search for items. Integrating with grammary is also a good function to cross check my spelling.

Cons: Structure is not flexibility in U.I.
It follows a form like structure which could be more user centric instead of populating a form all the time.

Capterra-loader

It helped me to be productive from the start. No need to learn too long.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is ready with 'working' default configuration, it reflects my real project context. When the first time it got set up, I could just start defining the task, epic, sub task, sprint, burndown chart. I felt like it was prepared for my need.

Cons: Sometimes I feel it took longer than it should be when opening a property page of a task. I know it depends to the internet or network, but I felt it would be much better if it could show faster. For example, I selected a task, and it appeared at the right panel, and I went to editing or opening more action, I felt it was tiring me.

Overall: easy collaboration and monitoring

Great power, great complexity

Jan 11, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Templates for issues/bugs/tasks are very flexible and can fit any workflow or process. Different projects can have different workflows. Atlassian has been adding useful features over time.

Cons: Complexity! It's very easy to set up things wrong the first time, and it can be very time consuming to try and set things straight once you have some data in the system. The very flexibility that makes it powerful also makes it confusing to get started. Assign someone to become an expert and let them help others on your team do the setup and configuration.

Overall: Good project management capabilities

It's a good tool for managing the control of the assigned taks for developing team.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I haven't use another similar software, but its functionality for open an issue or receiving it is what I like the most.

Cons: The user interface it is not intuitive, this could be improove. As I said in the previous text box I haven't try any other software to compare, so I just can tell that I didn't feel confortable with the look and feel of this application. It looks like an old application that need a new renewal.

Overall: It was a good tool for may job cause I open a ticket when I needed some task to be done, and this action is registered and assigned to a member of other team for example.