Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

2531 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

Jira is the project management tool for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Seamlessly connect Jira Software with Confluence to add extra context to your projects, create and track issues and product requirements, publish release reports, track release progress, and more.


JIRA Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Approval Workflow
  • Dashboard
  • KPIs
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Release Management
  • Timeline Management
  • Troubleshooting Reports
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Budgeting & Forecasting
  • Collaboration
  • Flowchart
  • Goal Setting / Tracking
  • Marketing Calendar
  • Media Planning
  • Predictive Analytics
  • Presentation Tools
  • Project Tracking
  • Spend Management
  • Benchmarking
  • Feedback Management
  • Goal Management
  • KPIs
  • Prioritization
  • Progress Tracking
  • Strategic Planning
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management
  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Status Tracking
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Alerts
  • Collaboration Tools
  • Gamification
  • Gantt Charts
  • Mobile Access
  • Percent-Complete Tracking
  • Progress Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Task Assigning
  • Task Scheduling
  • Task Tracking
  • Time Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

JIRA Reviews Recently Reviewed!


Jira; Problem organizer.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros:
Undoubtedly, this integrated software is an important tool mainly because it has the ability to safely store our documents, it allows us to have diversities of functions that at the given time we can make assignments organized in terms of the development of our agile equipment products, in addition to the advantage it has to create tasks

Cons: Some compatibilities for example (SSO) become a bit complicated when it comes to the configuration delaying this process a couple of hours.

Capterra-loader

Great management software for development teams

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: We love how organized it keeps our teams and how it handles our product roadmaps. No more confusion!

Cons: It's expensive and can be tricky to get used to. But it's worth it once you dedicated to using it for the entire team.

Good. But not user friendly.

Jun 21, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Jira has a lot of functionality and is the industry standard. Most everyone has already used it and knows the ins and outs.

Cons: Multiple things. First, it's really hard to follow different stories. If you do, you'll get bombarded with emails. Second, the search functionality is nearly impossible to navigate.

Jira

Jun 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: Custom workflows. Reporting. Dashboards. Filters. Subscriptions. Parent and child workflow options.

Cons: Work flow design can be hard for uninitiated. Not super intuitive. Help section could be easier to navigate.

It is a useful project tracker but it is quite confusing to learn.

Jun 21, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to prioritize and track projects within your team at a company. The ability to assign tasks is nice too.

Cons: I think the ease of use has been hard. I think it is quite confusing to learn and where all the functions are located - I think there are better tools out there with similar capabilities.

JIRA review

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I highly recommend this software for big companies as it's really stable and efficient. It has a lot of features in creating and managing different tasks. Has useful status updates and we can track the work flow easily.

Cons: It would be great to support mobile applications and sometimes multiple boards can make spotting bugs hard,

Jira was a great issue tracking tool for my team!

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Jira allowed my team to intake, prioritize, and manage issues from other departments across the company. It helped those who opened tickets know the status as well as see if their issue was already being worked on in another task assigned.

Cons: The setup process was a little more intensive than other ticketing systems I've used. However, the functionality and customizations were much greater as well.

Capterra-loader

Great if you're a fan of scrum and agile.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is one of the few project management tools that got tracking of overdue tasks right. Reports are comprehensive, easy to read and interpret into actionable data. Dashboards they provide are useful too, and pretty much everything is customizable.

Cons: Some types of tasks don't fit in there. Working mostly with marketing it wasn't the best solution. The software itself is overwhelming, which may not necessarily be a bad thing, but sometimes it felt like learning to use it takes about as much time as managing a project.

Overall: Great for managing a team of developers.

Very powerful way to manage projects, but needs time to learn!

Jun 21, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: It's possible to add lots of customisations and logic to the way data is stored and used in tickets and projects

Cons: It can get VERY complex and sometimes it can be hard make what seem like simple changes, take some training to get the best out of JIRA

Jira is a super extensive piece of software that is super flexible to customize.

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Flexibility of customization of the software.
workflow
constrains
all the automation provided

Cons: complexity of the UI when doing some advance adjustment.
price
due to some complexity, sometimes it's hard to persuade other to diligently use this software

Overall: All clarity i need to see in software development process

Capterra-loader

Great tool for task creation and management.

Jun 21, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very helpful as a project management software. It is possible to assign responsibilities, define timings and track any possible updates.

Cons: It could take a bit in order to be understand all the uses, in particular for small companies. In this sense, more introduction videos are welcome .

JIRA is wonderful dashboard from Discussion to Ticketing. I loved it.

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Work/Chat flow of the tickets and ability to attach a screenshot is easy to use and discuss. The dashboard is interactive and you can add waters to the ticket, is a very useful feature.

Cons: Nothing much which I can think of. Maybe a litter better interface could help however JIRA works for me.

Overall: Better discussion with the team, Solving tickets on our fingertips!!

Used Jira to track a project while we were building an internal application.

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Loved how it tied everyone who was involved into the equation and the ui was very intuative/easy to use.

Cons: Some people will argue that jira works against Agile or Scrum principles - there are times where I could see it - but we still implemented an Agile methodology while using Jira.

Overall: We delivered our project on time

A complete set of tools for development, support and development

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: We're using this software integrated with our monitoring system, where alarms are created automatically upon issues. Everything gets documented and emails are automatically feeded into the system for historical purposes. The solutions are then well documented and nicely formatted using this platform.

Pros: The product is very well thought through and integrated. You have a platform to write your documentation, receive and deal with customers issues, document these issues and integrate the solutions in your documentation. The same happens with the development and the issues that arise from it. The entire interface is very nice and probably the best interface there is for documentation.

Cons: Not very easy to install. The software require some knowledge and issues can arise from the installation. After the first setup and few configurations, you should be able to use it.

An excellent issue tracking/reporting tool

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A very comprehensive software, lots of features and capabilities. It can use built-in DB or an external one. Loads of add-ons available make it even better...

Cons: For a small user environment licensing is very affordable, but as soon as you go over the minimum license pack price rockets up...

The best!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have been using this for a long period of time all is so seamless with Jira, I never doubted this software,

Cons: I would like to give one but there is really nothing that comes to my mind. All about Jira is so beneficial for me.

Overall: Amazing!

JIRA is one of the best bug tracking tools I have used till date.

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is highly recommended for Enterprise customers since the tool is tried and tested by thousands. The Atlassian Ecosystem of Apps have tight coupling which allows JIRA to be used in conjunction with many other tools in the ecosystem.

Cons: The price point might be an issue for some of the SMBs.
It is not easy to use it in conjunction with third party tools when compared to tools in Atlassian Ecosystem.

Overall: We were able to organize and streamline our Bug and Project Tracking using this tool.

Great project management software for agile teams

Jun 20, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is a great tool that offers enough features to manage product development for agile teams. It lets you create tasks, assign points to it, and have them in a backlog, assigns them into a sprint, and a history for any change done into any of the tickets created.

Cons: The responsive UI version of the platform is not of easy use and it doesn't display the same and useful amount of information than the desktop version shows, and this can be a problem if at certain moment you don't have access to a machine and the only way to check a ticket created is through your phone

A powerful project management tool, however does require a bit of training

Jun 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using Jira within a web development organisation for nearly 2 years with great success. I've worked in other organizations who don't use Jira or other project management tools and it's rarely successful to take this route. Normally, a lack of such a tool results in poor performance, time management and increased team frustration. Jira is an incredibly powerful project management tool which offers significant levels of flexibility. Extensions such as GitHub provide additional management and structures, especially within software development studios where often stories are directly associated with a GitHub repository or branch. Jiras kanban boards are also beneficial, allowing team members to easily discover all tasks which are on the board and require actions.

Cons: Unfortunately, as a result of Jira being a powerful and flexible tool it can be incredibly difficult to train new employers to use. This is especially the case if the employee has no previous experience of project management tools or technology. Search for stories can also be incredibly frustrating. Often, if a story is not added directly to a board it seems to get lost "forever". Of course, with a little bit of effort you are able to relocate it, however it's rarely easy.

Is a quirky but simple to use Project management software platform.

Jun 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to easily edit stories and tasks and filter only for tasks assigned to you. It also has a good IOS and Android app.

Cons: Sometimes it is hard to find what sprint you are in and the views can be confusing if you are already in a project.

JIRA has been great to track bugs and communicate with our team regarding fixes

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use. Creating an issue is simple and following up is even easier. It's important that we can track the work being done and give status updates to our merchants. It's extremely simple to communicate with our development team and add any information that may be necessary. Linking to previous issues to build a history of known issues is also pretty great and important.

Cons: I don't really have any negative experiences with JIRA. Everything is pretty straightforward and there hasn't been any moments where I've run into any issues.

Great Software to report bugs and keep everything simple

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that this system allows our Support and our Development team to work together to solve issues on the site to create tickets with what is going wrong with the system.

Cons: Sometimes it is not easy to find a ticket we created, would be nice if we could have sections within JIRA to easily find tickets

Smooth and hassle free

Jun 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easier to search for tickets with the help of labels and release versions
2. Frontend is super fast which promotes users taking even complex tagging actions
3. Project Management

Cons: 1. Should support mobile applications
2. Searching can be a bit weird sometimes
3. Widgets support should be better with a bit more descriptions

Good solution for time management.

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good solution for time management. Easily understanding the features and the settings of the product.

Cons: The software use pretty much of computer resources if you are using more tabs. But it's ok if you use it periodically.

It is a very good software to track bug record of a project.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Can filter your own bugs , can see whole project bugs, can create different boards for one project,. Assign bugs easily.

Cons: Sometimes multiple boards and projects creates confusion. It is difficult sometimes to see bug from particular board.

I used it to case and track issues

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The dashboards make it really easy to manage to workflow. Also, adding and viewing documents is very intuitive and serves for safe storage. The ability to add labels for easy searching is helpful.

Cons: Inter office communication is kind of old fashioned. Basically, you have the ability to shoot off an email. No in app messaging that will alert a user other than via email.

Great software for business use

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software makes it easy to organize and implement sprints. Everyone on the team is able to have input on what the tasks will be for the following sprint.

Cons: Since the most recent update, there isn't much that I can say is missing from this software. They fixed some minor issues that I ran into previously, so it is now working well for all of our needs.

We used JIRA at 6+ Software Development and QA projects sized from 15 to 450 people.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility and ability to create custom configuration required for project needs.
E.g. we needed specific workflow stages and fields available for tickets of particular project.
Via JIRA administration means it was achieved pretty easy.
In addition, we leveraged Scrum/Kanban boards to fit into our project workflow just fine.

Cons: Configuration sometimes is tricky. Setting up some things (like SSO or MarkDown support) required 3-4 hours of searching for workable guideline. There were a few cases/issues when JIRA workflow didn't work for us in a way we expected (e.g. ticket remained unresolved when we expected it is after closing)

Overall: Better sync between teams, lot's of time saved on daily standups.
Ability to plan and log details of implementation activities that are going on.

Must have for maintaining product backlog

Jun 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Boards are easy to understand - Advanced features for Project Features - Customization - Integration

Cons: - Pricey - Advanced features need more user training - Can be slow sometimes - Adopting the software will take sometime and user training

A must-have tool for any team that's managing bugs.

Jun 18, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a QA professional, having JIRA as a core tool helps my job so much. It gives my team the ability to log and track issues, communicate them to others, and include specific information.

Cons: It's a big tool and setting it up is complicated, especially when it comes to changing the core structure of your bug logging flow.

OK Software

Jun 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: JIRA can handle complicated workflows and keep all teams looped into important projects! It's incredibly customizable

Cons: Searching in this platform is hard, and like any platform there are quirks in order to get the software to work. If you switch over to JIRA cloud v an older interface all of your codes will not transfer over to the new platform.

Jira - can't wok without it

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, feature ritch and wery flexible in configuration. Great support for different project management methodologies like scrum, agile and by favourite kanban (with kanban boards). Tremendous amout of high quality plugins supporting your work and planing process. Wery easy to create custom task/issue workflows. Excelent support for external AAA like ldpa and Active Directory. Superb issue text formatting - sometimes i'm even using it as a notebook, sometimes as product documentation.

Cons: Little pricey. Advance configuration might be a little tricky at the begining - but it's not so bad with attlasian great documentation.

Overall: Eeasy issue tracking and project planning.

Great tool for Project Management and Collaboration, Tracking was never that easy!

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great Tool, Easy, User-friendly and Brings transparency in work and execution. I love using JIRA on daily basis.

Pros: Pros: Seamless bug tracking, Powerful search, and filters, Intuitive and easy to use user interface, Reporting and Dashboard is really powerful. Probably the best user-friendly solution on the market to manage agile team workflows.

Cons: JIRA does have many capabilities that go beyond basic ticket management workflow, without exploring and reading the tutorials it is very difficult to find extra features and take advantage of them. While JIRA is versatile and can integrate with many platforms, there are some issues with those integrations and troubleshooting them can become quite cumbersome.

Not my favorite tool in the box

Jun 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Allows all project tasks to be listed in one place, tagging other users to complete work. Creating personal dashboards is useful

Cons: Too many steps to complete simple tasks, too many windows required to view multiple items. Sharing views with other users is complicated.

Overall: project management for my org

Great Experience

Jun 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it seamlessly merger with bitbucket account.
Smart Commits
Keeping track of the progress of whole team, making oneself ready for the next sprint.

Cons: Not much to not like about the product.
Only drawback is the pricing policy.
This tool is not for small organisations, and a similar software with lesser and important features can be targeted for the same.

Overall: Product management.
Full SDLC cycle insights for the product being developed

if you want to develop expending less time documenting and controlling your project

Jun 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is the most convenient tool to control and documenting your software. For me Jira can help to develop more quickly because you expend less time than other software that feel you akward. I love to integrated this with bitbucket, also you can do with trello. Is easy to very activities. And you can do more with his projections.

Cons: Is hard to find a con, but the main con is his chat, they need to improve more,in this case salck is more better but I just leave some time to reach slack or do better than they.

Overall: Great software for agile projects.

Capterra-loader

Heavy-duty workflow management, but unfriendly UI and complicated bug fixing

Jun 17, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: * Allows complex workflows, and good visualization of them.
* Third-party software plugins as well as Atlassian provided ones.
* Good detail in docs, with DB fixes possible instead of it being a mystery blackhole.
* Integration with other Atlassian products. Straightforward key management.
* High-volume (detailed) logging. Good separation of app config/data and app files.
* Runs on a standard Tomcat build. While you're required to use their included version, customizing it is done the usual Tomcat way, and allows for easy configuring Apache or caching front-ends.

Cons: * Big and complex. It has a heavy footprint and can be sluggish
* Heavy installers and overlap between products. Eg, the full install (tomcat and pieces) is bundled with every product, requiring some integration effort if you don't really want to run several tomcat instances (see "heavy footprint")
* Very poor error management. Doing migrations between servers or from cloud to hosted can result in mystery errors that the UI should be able to identify or repair, instead rough DB fixes are required.
* Eg, a plugin is somehow disabled by an error condition. Rather than offering a UI to re-enable it, or to clear the setting, or reinstall, instead you can't reinstall the plugin (error) and have to go find the DB entry where it's "off", and set it "on". That would be expected in a v1 product, but Jira is how many versions old now?
* And DB fixes require shutting down the service and then restarting it (a sluggish process).

Primary software for tracking issues and tasks.

Jun 16, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Jira is the flexibility to create custom boards and views that suite each team that has to interact with a ticket-tracking process. My team was able to make a view that is custom to the flow that we wanted to move through project tasks, and Jira made it pretty easy to accomplish. My team has a focused way of addressing and moving through tickets without muddying the waters of other teams that need insight to what we are working on.

Cons: Jiras flexibility is also one of its downfalls. The options for managers to organize and create tasks can come at a cost, which is making a complicated process for the other team members to follow. Jira seems like it has made its own paradigm for usability and interaction protocol. For example, after moving a ticket from one board to another, the only way to find it without having to go to search is to click a tiny link within a toast that disappears within a few seconds. With complex projects with larger teams, it can be overwhelming to keep track of items - we cane easily lose tickets that are not kept a close eye on.

Overall: Extremely powerful software that can scale from small projects with a few people to very large (milti-)projects with seemingly unlimited people.

Capterra-loader

using JIRA is the best way to keep my product team on the same page with my customer success team.

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. JIRA has a simple learning curve so it's easy to learn how to use and really easy to train others on how to use it as well.

Cons: It's hard to search for past tickets in JIRA. Once completed tickets start to build up, you start to see duplicates because it's hard to search for past work.

I use Jira as a developer for a game company to track progress on tasks for our projects

Jun 16, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is pretty complete and allows customization in many ways. It integrates nicely with other software from Attlasian (Bitbucket and Confluence from my experience). It also has a nice look.

Cons: It takes a lot of time to get it working as you want, creating projects and rules is more complex than you expect. You'll probably need someone focused on setting up in your team.

Overall: Jira helps us to keep track of progress on our projects and adapts well to our needs.

Capterra-loader

Best tool for Project Management and Collaboration

Jun 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Seamless bug and defect tracking
Intuitive user interface
Powerful filtering and search
Project overview with various graphs,charts and dashboards

Cons: It gets complicated as team size grows
Hard to setup and configure
Not suitable for agile projects
Sometime slow and not responsive

Undisputed king in project management and issues tracking

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is a software developed for project management and issues tracking, based on the agile methodology. It sports a very intuitive tile based user interface that is very explanatory that allows for easy tracking of tasks and action items. We use it exclusively to manage the development of our internal automation software and it works wonders.

Cons: Even though Jira has been around for many years and is used by many software development companies, its learning curve can be quite complex depending of the structure around the project team and agile methodology.

Capterra-loader

is a very easy to use tool for managing project tasks, the tracking of errors and incidents and for

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its interface is simple and the management of the indicators through its different views provides sufficient resources, both to managers and to base personnel, to keep abreast of what is happening in the project

Cons: the one that is only a person specifies the one that assigns the tasks another person can not assign to itself the task is to say if I deceo to initiate a task I must request it to the administrator

Overall: better result in the time of execution of the projects and the daily knowledge as the team is working on the project and in which they are working

A competent project management tool coupled with a lot of features.

Jun 15, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Helps in efficiently organizing and tabulating a team¿s issues and tasks. The software adapts well to your team¿s processes. Helps to dynamically plan the processes and execute them. It makes the process of collaboration easier by easy sharing of files. All the changes get updated in real time on the platform. The software provides a lot of integrations along with Kanban, sorting lists. The tool is extremely helpful for huge organizations that comprise a large number of departments. They offer a lot of themes, plugins free of charge.

Cons: The platform is slow in cases of customer relationship management. The presence of a large number of features tends to confuse the customers. It does not fit the requirements of small startups. Difficult to use for beginners as they would take time to get used to the interface.

Capterra-loader

Jira is by far best in breed

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Built-in workflow engine
2) Built-in extremely powerful/useful query language (JQL)
3) Overall configurability
4) Ability to setup a Self-Policing System (subscriptions)
5) Jira's Eco-system, which is amazing

* I have used this software since 2005 and have use/watched it mature into a fantastic product.

Cons: 1) I am not a big fan of the custom support model Atlassian implemented, it works and you can get an answer normally within an acceptable time-frame but I am just not a fan of it.

Overall: I help other organizations install, configure/re-configure, improve, migrate, etc. Jira Core, Jira Software, etc.

JIRA is a great program! It has everything you need!

Jun 15, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that is has everything that you NEED to help track bugs/issues/suggestions. You can look up things easily, find out what the status is, notes, comments, etc.

Cons: My least favorite would be that it takes a little while to figure out. It's not an entirely simple program to just jump in and start using. You have to learn how it works and play around with it for a while before you're comfortable with it.

Capterra-loader

We accomplish project milestones faster.

Jun 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease at which I am able to track my tasks and issues effectively.
JIRA makes my team better organized. It simplifies the process of breaking down and assigning tasks ; we are able to create an hierarchy to respond to tickets ; ensuring no one is confused about their roles ,whenever an issues arises.

Cons: JIRA's learning curve is steep and will require new users to invest enough time and resource ,to effectively understand the "ins" and "outs" of JIRA.

Great for software development and QA purposes

Jun 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fits nicely with software development lifecycle, includes features needed for developers, easily customizable to better fit the workflow and branding, relatively easy to grasp it

Cons: Filtering still doesn't work like one would expect it to: if I click on Open Issues, I expect to receive a list of all open issues but, instead, I receive a list of all issues and then I need to go to advanced filtering to search for only the open ones.

Overall: Easy tracking of software issues, good communication and workflow between develpment and QA teams

Capterra-loader

Good ticketing system for developers - anyone else like us marketing guys might be overkill

Jun 14, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good robust system with a lot of options and control, easy to use for Sprints and Agile frameworks and for software developers.

Cons: May be a bit over the top for others when they need a simpler system. In marketing, we use the Kanban board but it's overkill - something simpler like Trello or Asana might do better for us.

Overall: Good software, lots of options and something developers can use. Might be too much for anyone other than a software developer to use - like a marketing team or someone else not technical.

It's very much built for and great for engineers. It's not super great for other teams.

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It's helpful to see conversations and track bugs/tasks/feature improvements/etc. all in one place. I depend on the email updates quite a bit to stay on top of things.

Cons: The UI is really bad. It's not a simple interface and there are times (like kanban boards) where things can't easily be organized. There needs to be an archive feature for kanban boards so that finished tasks don't sit in a resolved column forever.

Capterra-loader

JIRA is what everyone uses but few know how to use well

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I do really love project management software and the interface improvements help make JIRA easier to use.

Cons: Still I can't ever really figure out how to use JIRA effectively so I remain a passive user rather than an administrator of it.

Capterra-loader

Feature packed product management tool to stay on top of your tasks

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using JIRA for several years now and must say that I love all the powerful features that let me control and easily visualize how my team is working on different tasks. It is really easy to break down projects into atomic tasks and assign them properly. It provides me with almost everything I need to manage my projects - that can be small personal projets or large projects in my organization.

Cons: It can take some time and effort for someone new to JIRA to understand and learn it. The pricing is also a bit on the higher side. I won't say these are deal breakers in any way, but something that slightly bothers me. Otherwise, must say it is a fantastic product.

Overall: It has helped me a lot in organizing projects in the way I want and assign tasks to my team members and keep proper track of who is doing what and in how much time.

Capterra-loader

It is what you would expect...

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA allows team the core functionality of working more efficiently together. It does its job... but there are many other products on the market that do the same.

Cons: It's not ultra cumbersome, which I guess may be good for some people. It's a pretty simple product.

Strong Platform for the IT Ticketing and Project Tracking

Jun 14, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a basic yet solid application for project management. It can be customize-able, and has the ability to show great project/user results for data-driven reports. Very useful for tech-driven teams.

Cons: Very simple user interface. Doesn't have too much flair, bells and whistles like other fancy pay for project management programs.

Overall: I have the ability to log in a work ticket for tech issues. Our IT department is able to track solutions while communicating to the project issuer of their progress. Team leaders use it for quarterly reports for Sr Management.

Capterra-loader

A great task managing solution for software dev teams

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a great solution for managing agile project tasks. It is highly customizable, and can be configured to work with any agile teams work flow. Has great support with the rest of the Atlassian software products, such as bitbucket, and confluence.

Cons: Has a large learning curve. It takes time to learn how the software works and how to manage work flow properly.

Overall: Probably the best solution on the market to manage agile team work flows.

Awesome ticketing system that has great customizations

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and manage. Integrates with LDAP for authentication and permissions are very granular. The customizations are limitless.

Cons: Customizations generally require an add-on. Although the original product is relatively cheap, adding on all of the necessary add-ons can increase costs, especially those that were not expected/budgeted for.

Overall: Manage workload, track time spent, push through sprints and keep team up to date extremely easily.

Highly functional, very in-depth, highly technical

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira lets me and my coworkers track our projects in a very detailed and organized manor, which makes it much easier to keep a pulse on what needs to be done, what is done, and whats getting done.

Cons: The interface can be daunting at first. It will take some getting used to, as it's clearly designed for technical professionals.

Overall: Helps my company keep track of all the things we're working on in our system. Specifically bugs, issues, glitches, etc.

Developers love this program

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the ease of use and overall interface. Developers like it a lot and it has changed the way they collaborate.

Cons: Cost can become a factor. Probably the higher cost is not deal breaker since it's very useful to developers.

JIRA is the industry standard development management system, streamlining process in all projects.

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ticket management system is easy to use, intuitive, and logical. The Epic / Story / Ticket format allows for easy management of different tasks in projects, and allows project managers and developers to interface seamlessly and easily. JIRA has many pre-built templates for projects and includes functionality for building ticket templates of your own, further optimizing a time-consuming process. The editing and tagging of different tickets allows for incredible amounts of accountability when working, especially between different departments.

Cons: The JIRA interface can be bland, though it is functional. While JIRA does have many capabilities that go beyond basic ticket management, without a full hands-on tutorial it can be very difficult to find extra features and take advantage of them. While JIRA is versatile and can integrate with many platforms, there are some issues with those integrations and troubleshooting them can become quite cumbersome. Our business used Aha! and stopped with the project management program due to issues with our JIRA, as an example.

Overall: Streamlining the development process and saving serious time while working on complex projects involving many different departments and interests. JIRA is a one-stop tool for optimization of the development process and will immediately be felt across any business taking advantage of the platform.

Squishing bugs

Jun 14, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way that jira categories our bugs and has subcategories. The search function is great as well. My favorite feature is our integration of Jira into Zendesk for easy linking of bugs.

Cons: At times clicking through Jira can be annoying because its not as easy to browse through all our tickets, you must know what to look for. Clicking on bugs to open them sometimes makes it hard to get back to the overview

Capterra-loader

It is the compass to guide the teams on the execution of their tasks.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the base of our tasks organization. Every team has its own dashboard, and it gives us a full visual-real time statuses of all the issues we have open.
Seriously, I don't see ourselves working without this tool anymore.

Cons: The system and dashboards could be not too freindly for a begineer. It lacks a 'welcome tour' to help new folks get used to it.
Sometimes I don't receive a notification of an issue I'm tagged in. Seems to be a bug or malfunction.

Overall: The teams are all aligned and uo-to-date to all the tasks running throught the company

I have used Jira both as part of a team of developers and also as a Project Manager managing a team.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Jira is a very powerful tool for managing teams of software developers working on one, or even multiple projects simultaneously. It is very robust and feature-rich, with features such as setting up/managing individual tasks, coordinating development efforts across tasks/developers to maximize team productivity, managing/tracking issues & bugs, gathering feedback from non-technical users via Jira user stories and managing project backlogs. There in also embedded support for Scrum & Kanban boards, although I haven't personally worked with those features. The custom workflows allow users to setup and manage their projects & teams according to the needs of their business and their preferred software development framework and management style. Jira is a very comprehensive, all-in-one tool for managing smaller teams of only a few people, all the way up to very large teams of 100+ stakeholders.

Cons: Given the robust features and functions that Jira supports, there's a lot of depth and breadth to the software, so it can be somewhat complex and confusing to newer users, especially those who haven't worked much with project management tools previously. For project managers who are leading multiple teams simultaneously, things can get a bit overwhelming because the email notifications and project alerts can quickly start to become excessive, and there's no way to consolidate notifications across projects/teams.

Overall: Jira helped us to more easily manage multiple teams of software developers and gather feedback from end users for several large applications that we were developing which were at various stages of completion and usability. We were able to use our available resources in a much more optimal and seamless manner, which helped us to complete projects and resolve issues more quickly, easily track the status of specific tasks across multiple projects/teams and monitor productivity at various levels. Ultimately, this allowed us to both reduce development costs and complete our projects more quickly which in-turn increased our business revenue.

Great for using in Scrum and agile projects. Ticketing system

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: with JIRA ticketing and project managing can be super easy and manageable. Its great for using on SCRUM/AGILE projects or for just general ticketing issue requests for your company.

Cons: The system can be a very confusing sometimes, especially for anyone who has never used the tool, but once you get the hang of it. You will start seeing the benefit.

Capterra-loader

Just excellent for working with teams

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is a complete software, it's really useful for communicating with all the members of your team. Also, this program, keeps tracking the team progress and maintains all the organization you need.

Cons: I have some issues with the functionality of the features. Sometimes I feel like they are too similars and I don't know which one is the right one for using.

Overall: I have use Jira for mantains my projects organized, especially when I worke with groups of persons who needs to generated the feeling of being a team.

Very versatile and customizable issue tracking software

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What really sold us to using Jira is the possibility to completely customize the issue workflows and screens, based on the issue type. There is also a huge amount of plugins which can be installed, and Jira can be easily integrated with Atlassian's other products (Confluence and Bitbucket).

Cons: So far, we've found very well-made plugins that satisfy some features which are not in the vanilla version of Jira. Event with a few plugins, the platform is very stable. There are only two minor things which are still missing for me personally :
- Archive past projets (without deleting them)
- Some way to easily and quickly visualize my ToDos. A dashboard widget would be great, but right now I'm using a few complex search rules. I'm quite picky for these kind of things...

Overall: We use it to track the progress and issues on all of our projects.

I use JIRA at my job to get tickets assigned to me.

Jun 13, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it is easy to see the tickets that are assignment to me on my dashboard. They show up on the side when I log in/

Cons: I do not like that JIRA recently switched over to a new platform. There are a lot of tools to use, but It takes a while to learn them all.

Make the development process easier

Jun 13, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The canban board is very convenient. Customization options is very useful and the customization process itself is easy.

Cons: Requires some training in order to use the software effectively. There are so many features, which can be overwhelming especially if you do not use half of them.

Overall: We use Jira to manage our software development process.

Capterra-loader

It allows the organization of activities in a dynamic way, it also facilitates the estimation of time

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects.
Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out.
Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task.
In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain.

Cons: 1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users.
2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them.

Overall: Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project.

Great project bug tracking software

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ticket software for tracking bugs. We are a SaaS company that needs to make sure bugs don't get lost in the mix and Jira helps us stay on top of everything in support.

Cons: User interface is kind of confusing until you work with it for a bit. Coming in and not knowing how to track tickets can be weird. But otherwise it's pretty intuitive.

Capterra-loader

We use this to track resolution of our open engineering issues

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to track resolution of open engineering issues and can be assigned to different projects and groups. Allows access to only the right group of people.

Cons: It does take a while to fully learn how to use and navigate a Jira system and needs someone to administrate it.

Overall: Good organization of data, plus good security

I am using this as an administrative account and it seems a bit daunting

Jun 13, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to comment back and forth with a person. I wish you could do this from an email string instead of having to log in to the portal

Cons: The views of the other accounts are a bit daunting and seem clustered. I do not see that my open issues truly show the issues i have created and are still in the status of open.

Capterra-loader

Super comfortable tool for the organization and planning of development projects

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Combines workflow with agile methodologies, specifically with Scrum.
Custom filters really easy to use to use the query language.
It has custom filters, very easy to manage.
You can work the local board and in the cloud, that helps to have access as long as necessary

Cons: Sometimes it is not very intuitive to look for the elements within the application.
Sometimes it is necessary to continue commenting about the Jira ticket to return to the topic at the beginning of the list.
Our side of the company did not control access, so we could not make changes and update as many things as we wanted.

Overall: My team is development, so we can list the pending tasks by sprint much easier, as well as the assignment and monitoring is made easier by resource. The coolest thing is that each person is informed every change that is made to the ticket once associated with it.

Organize Projects Seamlessly

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use JIRA to organize all our projects and it works great. I like that it lets you add tasks under each story, lets you comment to specific people's attention at both the story and task level, and I really like the drag and drop file upload feature. I also like the various views so you can choose the one that makes the most sense to how you process information and tasks.

Cons: There is a bit of a learning curve. I would not say this software is intuitive at all and the interface could use a facelift. As it stands, the UI looks more like a wiki to me than a project management tool.

Zendesk replacement?

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: As the future replacement for Zendesk, Jira has been interesting to use. I like how everything can be attributed to a master "Epic" with individual stories and tasks attached to it. This keeps everything relevant related to each other but separate so that they can have a greater level of focus and attention.

Cons: I wish it gave the me the same type of email notifications as Zendesk did. I'd like to know when there have been updates without having to check within the portal.

very useful team tool

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use this software for our second level technical support team and development. Notifications are always on point and navigation is super easy.

Cons: The color scheme could offer more options. Search by keyword as well as by phrase may need some tweaking.

Capterra-loader

It was very interesting to have advances in real time of the work our team was doing. It is nice

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that can be integrated with other softwares like Stride and thw way that I can planning using a variety of charts, just like Kanban.

Cons: The colours used are not friendly and sometimes it got stucked in some windows versions. It should have more types of graphs.

Overall: I could manage my planning with my team in such a dynamic and easy way, I earned time!

In big development teams the custom workflow of JIRA allows you to build a solid agile process

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA gives you the essential tools to manage your development projects and comes into its own when you scale up managing larger teams and 100+ developers. User stories, epics, issue management, backlog management, task assignment, tracking charts for scrum, kanban boards etc give you the visibility you need when operating in an multi-team Agile development structure. The visibility of the state of your project(s) and workflow is the key benefit for using this software in an enterprise environment. Another key benefit is you can extend to use Atlassian's suite of products where there is great integration such as Service Desk, Confluence & Stride - although most of our teams eventually developed a preference for Slack.

Cons: JIRA can be a little complex at the outset to the uninitiated, some tasks require searching for in the menu system. Customization does have an overhead attached, for example adding attributes with logic etc. Email notifications can be overwhelming if you are attached to multiple teams, a digest option would probably be better than one email per update.

Overall: Scalability of our development teams was the biggest benefit, this product enabled us to grow and not lose productivity in the process. We were able to maintain good line of sight to what teams were producing and which ones were on track and which teams were off track. This invariably reduced the cost of our development, enabling us to grow faster and get product to market quicker in a highly competitive space.

Helps with our Tech tickets

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system allows us to have very organized and detailed tickets logged for our Technology team to use to improve our company.

Cons: Sometimes it seems like there may be too many options, which looks a little overwhelming for a user who doesn't use the system every day.

The best software for Project planning and development tickets

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used Jira for as long as I have been at the company (5+ years) and every update makes the software that much better! From streamlining the menu to making it easier to search, just makes life much easier when you have the right tools for the job!

Cons: The cons would be with older versions but since they have been updated those issues / annoyances no longer exist!

Capterra-loader

JIRA allows myself and my team members to all be on the same page when it comes to work projects

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Within the JIRA system, my team and I are able to accurately and systematically track our inter and intra team projects. Outside teams are able to easily request comprehensive asks for my team and are also able to keep track of our progress. Within our team, we are able to have a central hub to communicate on specific projects and assign granular tasks to the right people. We are also able to gather more overarching data, for example what sort of projects we spend the most time on over the week, month, and year. This is invaluable information when it comes to making big picture decisions.

Cons: The learning curve and complexity for creating a system in which the entire team and outside players thrive is a bit steep at first. The scheer amount of customization the system has can be daunting for new users. There are some standard "templates" you can utilize when setting up the workflow process but every company and team will have unique flows that they must adapt the system to. Some integrations are also limited in terms of what you can do and how many systems you can connect to.

Overall: It's a great tool to keep your team organized and quantify your work.

Best in Class in Project Management

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is easily customisable for any business. This is the best software platform for the companies with indivduals spread across different cities or countries. The mobile app is also equally great.

Cons: For some users the product may feel bit complex in nature and this can be omitted with a proper user training.

Overall: Saved a lot of time and it was easy to work through this platform with people spread across different geographical regions.

Capterra-loader

Agile

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it fits the scrum framework, registering the jobs or tasks of each member of the team, guiding the project leader how the team goes. That's is very Important to the company because it will help the leader to give show the client the real preview

Cons: Well for the moment, i like everything about this software. I can't tell you what a i don't like about it.

Overall: WorkFlow, good comunication with the each member of the team.

It is wounderful tool for task traking and day to day updates.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to access.
Can pull reports for old sprints to current sprint for client represntation.
Easy to share task updates with attachements for On-shore and Off-shore model projects

Cons: When we create a new JIRA then firget that ID/Number, it's very hard to find. It doesn't handle concurrent editing also, if two persons are editing at the same time, one of them will lose the changes.

It's very robust in terms of features, but doesn't contain things you'd expect from other PM tools

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The amount of customization in the tickets and the filters are excellent. The kanban view helps quite a bit. Despite the customization options being overwhelming, once it's all set up, the system can be a very effective tool.

Cons: I really wish it had Gantt chart views, updates in real time (i'm on a PC), and the software is very text-heavy, it's not easy on the eyes. The learning curve is extremely steep, and a lot of it's features are not intuitive.

Overall: I love the visibility it provides to the org, despite the large learning curve. Overall, Jira is a good product that I could recommend to teams that are more technical in nature.

I'm a PM and we have many teams that use Jira. It's a great tool for logging and progressing work

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Use of Epics: easy to see all work
Also like being able to schedule work through releases
When I clone tickets I wish I was able to remove the clone link at time of creation

Cons: Very cumbersome - I feel like all I ever do is create Jira tickets as many are the same. Would like to have easy forms to set up for recurring tasks

Overall: Work gets done

Great for sorting tasks, but definitely has a learning curve

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked that this software was customizable to have many different sorting capabilities. I was on the user end submitting tickets, so I didn't see the admin side. However, it was great for working with various design and development teams.

Cons: There was a significant learning curve. I used an older version of the software (around 2014) and it wasn't very self explanatory. However, it's very customizable, so you can make it how you want it.

Overall: In a large organization, remembering who handles specific tasks can be difficult for new employees. This software allowed my team to submitted tasks and the software would send the task to the right teams based on the parameters of the project.

Capterra-loader

Excellent web tool for project management and administration of the tasks of the same.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - It allows a better communication between the teams of works for the administration of activities or tasks.
- Improves the performance of the project team with visual data in real time
- Integrates with other tools for developers such as Bitbucket for better performance at work.
- It also tracks incidents and errors.
-It allows a real-time collaboration with the team.
- Allows you to sort user stories, incidents or errors in the product backlog by just dragging and dropping them by priority.

Cons: -Requires of a half curve of learning to use it in addition to that to configure it to the needs of the team is complex.
- It contains many functions that are not necessary for small teams. so the complexity in its use increases.

Overall: We implemented this system in a bank for the management of a project to develop a web application, allowed the good communication of each department of the bank for the administration of project activities.

I used JIRA to work with our data team to build and test emails.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA allowed many different people across teams at my organization to build, test, and send out emails. It seemed to work better than other project management software for our data team.

Cons: Compared to other project management software I've used, I didn't feel like JIRA was as user-friendly. It took a little adjusting, and felt like it was sometimes hard to find what I needed.

Overall Jira is a great platform for ticket tracking.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to customize the flow that works best for your team. I've been on several teams that all use Jira a little differently.

Cons: Sometimes it can be complicated to search for a ticket when you aren't sure of the ticket number. Seems like better search functionality could be very beneficial.

Overall: Ease of ticket tracking, updating, and receiving notifications of changes to the tasks are great.

Good product for project creation and tracking

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to create and track projects as they arise with JIRA. It also makes these projects visible to our team and encourages more thorough input from team members.

Cons: it is easy sometimes for team members to become over inundated with updates to issues they are a Watcher on if there are numerous comments being added to a particular issue.

Overall: Our team benefits by having issues and projects being highly visible and accessible. It also makes it easy for team members to report and track issues.

Jira - Could be better

Jun 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the fact that it integrates in with Zendesk, and I can connect and search merchant issues we're seeing within two different platforms.

Cons: Sometimes it's confusing when trying to search for known issues in Jira. They can get lost in the shuffle.

WONDERFUL ADDITION TO OUR TEAM

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to communicate important documents, internal information, making sure things are sent over to the appropriate team for time-sensitve changes. Jira has allowed for trusted communication between all departments without having to manage everything in 10 different places. Loving the cross-communication features that Jira allows, this had made our team more efficient all-around.

Cons: Sometimes the interface can be a little confusing at first for those who do not know how to navigate - but what application doesn't take time to learn? After a couple of days, I was able to master the interface & feel confident navigating.

Overall: This has really helped our time with time-sensitive changes that need to be sent over to different departments.

Capterra-loader

Fairly easy to use, sometimes confusing.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We used this to track issues with our conversion from Blackbaud Raiser's Edge to Blackbaud CRM. It was fairly easy to use and was all encompassing with what we needed it to do.

Cons: The one complaint I had was that it seemed easy to get lost in the software and lose where you were supposed to be. Kind of confusing,

Capterra-loader

Use it daily and am happy with it

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I am using this application on a daily basis and am absolutely happy with it: it has plenty integrations, customixation is nice, shortcuts work well. The system allows adjusting itself to any type of company and processes.

Cons: I think it can be a bit pricey for large businesses, but on the other hands you get a really great tool for this money.

Capterra-loader

A great tool for a project management

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is simple, efective and useful.
- Easy and intuitive interface
- Lot of characteristics
- Easy integration with another atlassian software
- Great planning board
- A test period to evaluate if the software fit to you
- Options to track the whole project process

Cons: It is hard to say that this software have something bad, but one of the main plus is one of the problems, the integration process is not too easy, some configurations are necessary and sometimes not all the functions are running exact as we want to.

Overall: Great system to planning, track and control all the flow of the project. Is one of the most usefull software I had use.

Better than using emails/spreadsheets

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It has lots of useful features like listing dependent issues, tagging other people, generating all sorts of reports like fix rates, open issues, closed issues, etc. Generally it has been good to use and improves project tracking. It integrates fairly well with other atlassian products as expected.

Cons: We use Jira mostly to track development, and there is one area here where Jira falls short; tracking timelines.
A few instances where we seem to have problems:
1. If you have multiple issues that all depend on eachother and you want to easily find the longest poll
2. Organize one person's work queue and see when they are expected to finish one task or multiple. Right now you would manually have to update individual end dates per issue and keep track of the time dependencies in your head. I am thinking of something like estimating number of days needed for a project and you assign multiple projects to a person and Jira could just arrange them in a series (this may not be 100% correct, but better estimate than nothing).

Good experience with software development teams

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This tool is really good when you need to gather different teams together that are working in the development of a tool.
In my experience, working for a multinational company based in the US West coast and having a developer team in India plus multiple teams inside the company scattered also in Europe and Asia, having a common place so that we can all collaborate through different time zones to make things possible in order for the development to keep advancing is vital.
I really like the way you can categorise tasks so that you can clearly see what's its status at a glance which allows you to have the full picture real quick and then assessing what's coming next in the overall plan.
Another great feature is that it also serves as a ticketing tool that integrates with the whole development scheme. From there you can create tickets with requests or bugs that can then be resolved or developed accordingly.

Cons: Although very powerful, the platform might be a bit tricky at first when you don't know exactly how to work with it.
For smaller companies, the cost of the tool can be a bit high and might not be worth spending that much as they might not profit all of the features at the end.

JIRA is a great dashboarding application

Jun 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to create tickets for my team to follow and track the progress and evaluation of issue.

Cons: The platform can get stuck on pages that include a lot of tickets or data on the page. The lagging doesn't cause a problem, it's just annoying.

Overall: Jira make is very easy to see the issues that you are working on and the progress of the testing. We are able to create a watch list, testing, sprint information and other tickets that we need to take any new issues or recurring bugs.

Jira is our issue tracking system at my current company, we use extensively on a daily basis.

Jun 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is feature rich, it has basically every feature you need for managing projects and tracking issues;
It is also customizable depending on your project development method, e.g. SCRUM or KANBAN boards;
It goes very well with other Atlassian portfolios such as Confluence, FishEye, and Bitbucket;

Cons: It needs some learning curve, not that straightforward to use;
It doesn't handle concurrent editing that well, if two persons are editing at the same time, one of them will lose the changes.

Capterra-loader

We use Jira for IT department issue and product bug tracking.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is intuitive to use for an at-a-glance and deep understanding of issues. It is used seamlessly among our IT department and product engineering teams to exchange issue status. It provides for a single pane of glass on company issues.

Cons: At times when we had performance issues, it was difficult to get to the bottom of the problems and the software has a large compute footprint.