Who Uses This Software?

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.


Average Ratings

5137 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About JIRA

Jira Software is the worlds #1 software development tool used by agile teams to plan, track, report, and release software. Whether its Scrum or Kanban - or a variation thereof - Jira Softwares' flexible next-gen project allows teams to design the way it works best. Software teams have visibility into long term goals, project roadmaps, the status of work, and real-time release information-- all in a simple drag-and-drop interface that is easy to setup and customize on the fly.


JIRA Features

  • Access Controls/Permissions
  • Code Refactoring
  • Code-free Development
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Access Control
  • Billing & Provisioning
  • Capacity Analytics
  • Cost Management
  • Demand Monitoring
  • Multi-Cloud Management
  • Performance Analytics
  • SLA Management
  • Supply Monitoring
  • Workflow Approval
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Approval Workflow
  • Dashboard
  • KPIs
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Release Management
  • Timeline Management
  • Troubleshooting Reports

Vendor has not completed this information.

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Vendor has not completed this information.

  • Budgeting & Forecasting
  • Collaboration
  • Flowchart
  • Goal Setting / Tracking
  • Marketing Calendar
  • Media Planning
  • Predictive Analytics
  • Presentation Tools
  • Project Tracking
  • Spend Management
  • Benchmarking
  • Feedback Management
  • Goal Management
  • KPIs
  • Prioritization
  • Progress Tracking
  • Strategic Planning
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management
  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

Vendor has not completed this information.

  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

JIRA Reviews Recently Reviewed!


Capterra loader

Expensive but extremely effective for project management

Jan 11, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Overviews & quick access to information

- Possibility to integrate with most commonly used systems (it integrates with pretty much all mainstream tools, nut just the ones from Atlassian) - you can integrate it even with continuous integration tools or test management tools (e.g. TestRails)

- Security control (everything is fine grained, tools to configure fine-grain access are already integrated

- Comes out of the box with the most common work scenarios (client onside/offsite, development only/development + product management, etc)

- Reporting (easy to extract the things that matter (whether this is worked hours or development velocity)

- Version management (easy to manage what features are grouped in a release, or what fixtures were done for which version)

- Workflows can be customized to match just about any real-life usage scenario

- Allows for both on-premises (self-hosted) installation and cloud usage.

- Configurable dashboards

Cons: - Pricing - it is prohibitively expensive for small companies, although they are making steps to minimize this with the new pricing models (e.g.: a few years ago they started allowing up to 5 accounts per project and unlimited projects, for a fixed yearly fee).

Overall: In a few words JIRA is a task tracking software that makes life easier when working on a project.

Once the initial setup is in place (easy to do for common scenarios ) all is left for an administrator is to manage the list of projects and user accounts.

Note that parts of the process (e.g.: customizing workflows) need to be done up-front, since this will become more complex once one or more projects are configured and in-use

As for usability, it is one of the best tracking systems I've ever used: as a developer/QA you can easily update the status of your work in a user-friendly way. As a manager, you can always get the overview you need by just opening a screen or a report (most of what you need is in place by default)

What's best about it is that as long as it is installed on-premises, it can be used as a central point of information for everyone involved with a project. The fact that it can be integrated with other common software industry tools adds further benefit from this.

In the end, I should probably add that I've been using all kinds of bug tracking systems for about 15 years (starting with ancient tools like redmine going through PivotalTracker or VersionOne or JIRA) and almost all of them were either missing features that I deemed important or "spartan" usage/layouts that constraint the usage.

JIRA just provides everything that's needed in completing a project out-of-the-box (whether it's Agile, Waterfall or Kanban or whatnot)

A very powerful task tracking system

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company uses JIRA to manage work tasks. It has all the important features for assigning work to team members, tracking how long each task takes, notifications, capturing comments and hours worked. The tools allows for the flexibility to create your own JIRA ticket types or categories, with any kind of number of input fields. Data fields may be dropdown boxes, tags, values, or free text. Fields inherently have the ability to recognize hyperlinks and add those in once you type out a link, and it also recognizes JIRA links, such that if you enter a JIRA ID tag, it automatically creates a hyperlink to that JIRA entry. JIRA supports Agile development schemes and tickets could be easily tracked through a JIRA Dashboard. JIRA filters are also easy to use. You may use the basic query that provides you with simple dropdown fields for common elements, or you can create more advanced queries using JQL.

Cons: Being a JIRA user can be limiting as you only have the ability to enter data for the fields that are currently configured. You have to go through IT or the admins for any form of customization such as adding/removing/hiding fields, setting what kind of text format is in each field (e.g. plain text vs rich text) and modifying which fields are required vs optional. When you have rich text formatting, sometimes it can be frustrating getting the text to show up the way you want. The workaround for this would be to use the Text tab instead of the Visual tab so that you can modify the formatting tags.

Overall: JIRA is easy to use and great for managing work tasks on a project, however customization options are often only available to admins.

Capterra loader

Flexible, powerful, simple to use and grows as you go

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is clean and it is simple yet powerful. You can use it for your basic ticket workflows from the get go and expand as you grow or the tasks you wisch to cover branch out. It is easy to customize the ticket views to contain the information you want to use and avoid cluttering. The Workflow editor is one of the most powerful I came across in all my professional career. It might not seem so much of an importance but believe me, when your business grows unexpected necessities will arise and you will suddenly be required to track tasks you never though about. Jira will have you covered and allow you to add different task types which traverse task-type specific phases and have corresponding stati. Also you have all the world of notification and responsibility tracking ping-pong covered as you go. Two further things are woth mentioning: First the Atlassian World (the Wiki Confluence and build system Bamboo and many other products) integrate flawlessly and it actually really makes using them fun. Jira is one of the tools, that make you smile when you are required to use it no matter the task to track, its jus smooth, convenient and above and beyond provides a rich ecosystem for free and commercial plugins even for rather exotic use cases.

Also, the license Model behind it scales fantastically. When we introduced it we were a small company with 8 people (we are now going strong towards the 200) and it was critical to keep cost for our tools reasonable. Jira got us covered.

Cons: When we scaled, the License was not as flexible in higher user tiers as it was in the lower ones. Also once upon a time an update went wrong and we had to invest a bucketload of time and brain power to get everything back up to speed. We did run jira on premise and hat some custom plugins so there might be some of the tripwires: In case you use plugins they must be available in the version you wish to upgrade to and this might require some research prior to updates. Also, you can make a science out of the workflow and notification configuration. In case it is not documented well when you do it it might get you into trouble.

Overall: Jira surprised me as coming across simple yet being incredibly powerful and versatile. It is a full blown Ticket and workflow management tool and it might be too much for small or personal projects. However, not being required to change the ticket system when the company or the team scales or are faced with types of tasks you did not expect is simply fantastic. Keeping software simple, easy to use yet increase its versatility and power is a virtue and Jira is build upon this virtue with care and vision

Managin Technical Projects The Right Way

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.

Pros: JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project. JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress. JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works. JIRA has a vast number of integrations and add-ons to further enhance its capabilities.

Cons: JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.

Collaboration Platform

Nov 18, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I work for a large clothing retailer that often runs promotional coupons and sends out emails to customers. JIRA houses all of the collaboration for our company in creating and testing these promos and emails. What I like is that everyone, from the communications team to the Quality Assurance Team to the IT troubleshooting team can be in one place to resolve issues quickly.

I love that there is the ability to tag other users and quickly get attention to issues that need a fast turnaround (emails and promos are often made within 48 hours from creation to launch). I also really like attaching 'sub-tasks' to a main project; This keeps organization a priority without having to search for every related task associated with a project. Related to this is the ability to attach documents right to any project/task for easy download.

You can save searches and filters to your home page. For example, I have a filter for viewing only email projects, and another for promotional information. Once you get results, you can sort by title, date updated and a few other categories.

Cons: At first glance, the layout is a bit overwhelming. You have a giant list of projects, and the search doesn't always bring up what you are looking for. It takes a bit of time to learn how to navigate. I would probably like to see 'tags,' or additional ways to categorize a project so that you can search for it through a few more parameters. For my needs, this isn't too important because of the short lifespan of emails and promos. But I could see other applications needing something like that.

Overall: We are able to use JIRA to create, collaborate, test and deploy promos and emails for my company. I am able to see conversations and other notes from people I don't normally interact with, which can be really helpful in understanding issues that arise or other notes that may have been left out of conversation elsewhere. It's a great tool for us.

JIRA usage for Agile projects

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Manage multiple projects under one project in JIRA and works well for a complete program

- Email notification when any changes made in JIRA makes collaboration efficient

- JIRA board (Scrum Board) in JIRA and defining specific project JQL to filter the issues in JIRA makes it more user friendly for scrum masters who are managing multiple scrum teams in a program

- Automated dashboard creation and ability to create different charts makes it very easy for showing management rpeorting on different scrum teams progress in a sprint

- Sprint and version reports (out of the box) which provides burn down charts and which issues are lying in one state for more than a specific period of time helps scrum team to move forward and resolves impending issues

- Ability to link issues for dependency and flexibility to define SDLC life cycle for an issue on a board makes it very handy on any type of project

Cons: - No single view is available to see clearly how dependencies are moving forward

- There are times when single issue has to be given to multiple people like in pair programming one way is to create sub task but that is not an approach that was liked by scrum teams

- There macros / gadgets that comes with the JIRA product are very minimum they should add more gadgest for reporting purpose.

- Yes, there are different third party gadgets but sometimes those are not JIRA / atlassian recognized and for enterprise application and corporates using JIRA does not go ahead to deploy those third part gadgets on the server model.

Overall: Currently, my organization is moving from waterfall model to Agile model (hybrid), JIRA has helped a lot to standardize the reporting of granular project details to be reported as a consolidated approach as to how the sprints within a project are moving forward.

JIRA has given the transparent view of how the projects/sprints for a product is moving forward and managing the interdependencies within a project.

Capterra loader

Business analyst - Awesome tool - Software administration

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a business analyst, I have been using Jira for last 3 years and I think it's the best software management tool around.

I have found it really helpful when it comes to providing upgrades to the projector to administer a project in development stages. It's all in one package.

It has the board where you can re-protize your user stories in backlog by shuffling through pick and drop feature for the development team through tasks as well as can prioritize issues reported by the customer. You can write the user stories and just need to manage on the board. You just need to monitor the board to track the progress of the critical item and estimate overall progress.

Workflow templates are available that can be selected to select the process a team wishes to follow or a path to take to address the release or apply patches on customer system. You can add the workflow by create one in the system and add the additional steps like unit testing, system testing etc as per the team.

Another helpful feature that I love about this tool is that I allows integration with multiple other tools that makes it even better. Overall I think it's a remarkable tool that is making the software handling experience easy and simple.

Cons: The only thing that I hate about this tool from atlastian is that it have a lot of the patches applied and part of constant changes. We need to scratch for sometime when configuration have to be modified or any existing thing changed.

It takes for a while to get your hand adjusted on the system but when are down it's always good experience using it

Overall: It's been a great experience using this tool for me

Jira is a project management software

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is a task administration programming that is very mainstream among numerous organizations. With an extremely high score of 9.4/10 and client fulfillment at 99% it is as of now one of the best 3 best task administration arrangements looked into on our site. The primary spot in this class is held by Wrike which has an aggregate score of 9.8/10 and is the champ of our Best Project Management Software Award for 2017. You can experiment with Wrike for nothing here. You can likewise contrast Jira and Wrike and see which one is better for your organization. Jira is intended to enable clients to catch, dole out, and set needs to their work. It enables you to deal with the entire procedure of use improvement ensuring that everything is secured, from idea to dispatch. Its straightforward, natural interface empowers joint effort with partners and enables you to take care of business in a viable way. Jira tailors itself to fit to the necessities of the business and gives fantastic help to finish everything. The level of customization enables the product to properly fit distinctive business needs. This product can be utilized by an organization. I have designed JIRA to be utilized by distributing organization, by law office, and obviously, IT organizations. What's more, it was conceivable to make everybody content with what JIRA gives. Despite the fact that occasionally it was difficult to encourage individuals how to utilize it, following multi month or two they couldn't recollect how they lived without it.

Cons: Jira is an amazing programming, however with a lot of capacities comes a large group of devices and assignments to learn, especially for new clients. As of late JIRA refreshed its outline. My clients whine about new outline, I get insane when I can't discover things. Furthermore, JIRA wouldn't like to stop at that and is refreshing its plan further and further. I would truly incline toward that they glance through bugs that were raised on comunity entryway and accomplish something in regards to new highlights as opposed to doing configuration refreshes. It is imperative to realize that Jira gives us awesome help to the client, and their consideration is a need, however ordinarily they don't figure the issue. It is a component to survey in Atlassian. - The prologue to Jira's reality is required to be as mysterious as its interface and execution. Actually it is intricate to fabricate channels and move around in the application when the client is new. - You need to run a right download of the reports toward the finish of the month or toward the finish of the week, the reports are conveyed in spreadsheets, however with an introduction that fails to impress anyone, thusly, when setting the dates they ought to have pretty much days so you can play out the download effectively.

Powerful tool once you know how to configure it

Jul 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software can be used by any type of company. I have configured JIRA to be used by publishing company, by law firm, and of course, IT companies. And it was possible to make everyone happy with what JIRA provides. Even though sometimes it was hard to teach people how to use it, after a month or two they could not remember how they lived without it.

Cons: Recently JIRA started to update its design. My users complain about new design, I get crazy when I can't find things. And JIRA doesn't want to stop at that and is updating its design further and further. I would really prefer that they look through bugs that were raised on comunity portal and do something regarding new features instead of doing design updates.

Overall: This software helps us to follow the process the team agreed to, and see the progress on issue and sprint level. We manage several projects there.

JIRA by itself is a perfect solution for IT teams when it comes to managing projects. Not only you can create issues there, but also you can build workflow this issue goes through. It is perfect to see the bottlenecks of your process. Scrum and Kanban are supported. In case you need some enhancements, there is an add-on market available, where you can find a big amount of third part addons available, either paid or free. Paid once have a trial period during which you can see if this is really what you need for your business.

Along with JIRA we use other Atlassian products, such as Service Desk and Confluence. Easy integration with these, makes our daily job much easier.

I advice my customers to use JIRA for their business. There are several types available: Cloud and Server. Each one have their own payments depending on the size of the users. However, in some cases price might become an obstackle.

In my opinion, this application can become really helpful if it gets into right hands.

Thoughts on JIRA from a non-programmer: Still easy to use

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am a technical writer who used JIRA as my first introduction into working in a close-knit, agile programming environment. I really appreciated the clean design, multiple ways to accomplish tasks, and logical visual representations of concepts. Is something assigned to you? It has your face on it. We had several development teams working in tandem and JIRA allowed for each team to structure their sprints according to their own preferences (some had more traditional set up and others used kanban). As time went on we were able to add more projects to JIRA, after transitioning off of ClearQuest for our baseline fixes, and while there is certainly a learning curve getting established programmers who have used one system of tracking for 10+ years converted to using JIRA, most everyone was able to transition and feel comfortable within a few weeks. Speaking as a non-programmer, I found JIRA to be incredibly useful and easy. Tracking writing and editing projects through development didn't require any specific setup or features and it was all around a great tool.

Cons: While it was great that every project could be tracked from our one JIRA site for my relatively small (30ish people) development team, any time fields needed to be added for one specific team to track something for stories or bugs, it was there for everyone. This led to having rather cluttered add screens that meant for a good deal of scrolling. I know some of this was surely user error, but having a bit more control would be nice. Also, the search function occasionally would just... not work. At all. As adorable as the sad faced little magnifying glass was when this happened, it would be very frustrating to lose functionality without warning. Being browser-based always makes for risk and some days would just be constant checking of if JIRA was up again so untracked progress didn't fall through the cracks.

Overall: Tracking, organization

Capterra loader

PM. Agile. Cloud. It works for me!

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a Project Manager, we have a lot of things to do and think about. Good thing I stumbled upon JIRA. It is a very powerful and collaborative PM tool which supported my PM role in an Agile context. (I was on a standard/waterfall project methodology for years... Agile is rather new to me)

It is highly configurable, meant to suit any niche, industry, or user scenario by combining the powers of Kanban and Scrum. You can set up just about any of your workflows, project states, fields, action/issue items, etc, via the default settings (that surprisingly some have worked out of the box), or by easy customization on demand.

Data analysis is easy as well. JIRA collects from all data points you set up into a single data hub that is extractable, searchable, and comprehensive (with all your historical data).

The core program and its APIs are pretty mature and with proper documentation. Our devs didn't really have a hard time since they were provided with a rich toolkit to begin with.

JIRA also comes with its mobile app so that you can manage your projects on-the-go. It is cloud-based via subscription which relieves the admins from the difficult part of infra and server setup. I have not experienced any downtime as of my 1 year use of this service.

Cons: It is cloud-based so you have to make sure you have enough bandwidth provisions to support this (rather challenging for bigger teams working on the same location at the same time). The usual loading times may take longer with poor connectivity.

A rather steep price for small businesses to use. Self-hosting JIRA will also make things more expensive (and risky) as the number of users grow.

Overall: A powerful, mature, and highly customizable Project Management software that works in any scenario. Best suited to match the dynamic nature of Agile projects.

The best way to synchronise requirements, roadmap, agile roadmap, scrum, reporting and much more in a single solution

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been working in information technology field for more than twelve years. For a long period, I was a big fan of Bugzilla. However in my previous company, when we have migrated to Atlassian Jira, it was a very difference experience. When the entire organization moved more in to agile, the product also changed priorities around understanding customers' problems. The migration was tough as we were not in a position to ignore the requirements from our users. The import functionality helped us a lot and thanks to our engineering team to put huge effort in doing research on Jira. I love the way information is organized across, projects, boards with decent agile reporting capabilities. Being in product management, I have enjoyed the flow of user stories, backlog review, estimation, roadmap and Atlassian Jira's functionality to customize workflow. The transparency which Jira brings to the product management team is a big plus. What we are working on, what is going to come next and when, what is in the pipeline are a big relief to any customer facing product development organization. Another beauty is the categorization of user stories and epics, which helps the product owners to start filtration of issues at the entry level itself. The knowledge handover from product team to other teams collaborating for product success ( Eg:- CS, Marketing) became seamless with Jira. The dashboards are great for monitoring purpose. Finding Jira, an effective and comprehensive solution to ensure that every action in a user story is accounted and traceable across the product life cycle without loosing the goal of delivering iterative and incremental value to customers, as fast as possible.

Cons: I like learning new things. Jira require good learning and is not a very light tool. The user interface act a bit confusing sometime. Setup, project/workflow creation, user management etc. are tough tasks and require brains from Dev ops with good knowledge of agile practices.

I have used Jira both as part of a team of developers and also as a Project Manager managing a team.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Jira is a very powerful tool for managing teams of software developers working on one, or even multiple projects simultaneously. It is very robust and feature-rich, with features such as setting up/managing individual tasks, coordinating development efforts across tasks/developers to maximize team productivity, managing/tracking issues & bugs, gathering feedback from non-technical users via Jira user stories and managing project backlogs. There in also embedded support for Scrum & Kanban boards, although I haven't personally worked with those features. The custom workflows allow users to setup and manage their projects & teams according to the needs of their business and their preferred software development framework and management style. Jira is a very comprehensive, all-in-one tool for managing smaller teams of only a few people, all the way up to very large teams of 100+ stakeholders.

Cons: Given the robust features and functions that Jira supports, there's a lot of depth and breadth to the software, so it can be somewhat complex and confusing to newer users, especially those who haven't worked much with project management tools previously. For project managers who are leading multiple teams simultaneously, things can get a bit overwhelming because the email notifications and project alerts can quickly start to become excessive, and there's no way to consolidate notifications across projects/teams.

Overall: Jira helped us to more easily manage multiple teams of software developers and gather feedback from end users for several large applications that we were developing which were at various stages of completion and usability. We were able to use our available resources in a much more optimal and seamless manner, which helped us to complete projects and resolve issues more quickly, easily track the status of specific tasks across multiple projects/teams and monitor productivity at various levels. Ultimately, this allowed us to both reduce development costs and complete our projects more quickly which in-turn increased our business revenue.

Capterra loader

Its really a good tool for managing the internal approvals with ease. It is user friendly tool.

Jun 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This tool works on a hosted model and can be accessed from anywhere in the world by using internet connection. The web version and even the mobile version (which i guess has been recently launched) is good and can be accessed through click of a button while it is assigned to you. It is has various options like assigning to different users, obtaining their comments, attaching supporting documents, printing the ticket, reports and dashboards which can be customised by the users, option to download, link the ticket with other tickets, etc., The tool has the option to create various workflows as per the requirements of the users. It has the option to alert the users with email alerts and also reminder mails. There is option to close the ticket, clone the ticket, revoke the ticket. The users can customize the reports and dashboards as per their requirement and download the ticket in various formats from the JIRA tool.

Cons: The reports and dashboards does not provide for reports in a graphical way. The tickets can not be simultaneously assigned two or more users. The tickets can only be closed by the creator which is a set back if the creator does not close the ticket once its gets over. The note which is created allows only text inputs. It does not allow for creation of table or column. Turn around time for closure (at each specific user level) of the ticket can not be generated from the reports automatically. This is a big drawback. Also, it takes so much time for loading the contents and if the internet is slow then it does not get loaded at all.

Overall: We are able to manage our internal approvals effectively. It is really helping to track the status and for expediting the approvals. It works even we are not connected to office network. You can simply connect if there is internet connection available. It helps us to complete cross border approvals easily and reduced manual work and hard copy print outs. It also reduces time for internal approvals and helps to manage even huge volume of internal approvals by the stakeholders. The resources need not run from one desk to the other desk.

Capterra loader

Control of hours management for services and projects

Jul 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Have an organization in the projects and services provided by the company to measure the profitability of them.

The reports modules to measure the speed of the work teams.

Have a detailed control by activity for the consumption of project hours

For cases of customer service, the power to share the information online and live consumption of hours and progress of the tickets generated to solve events.

The customization of fields to adapt them to the functionalities and requirements of the company.

The ease of creating reports based on the declared queries.

Make a general dashboard for the whole team and that the management line can edit, customize and share specific dashboards with different metrics.

The integration that you have with Project Server and Project Server Online of 365 facilitates the administration of projects and the record of hours per activity is reflected in both platforms by the time sheet

Cons: The addon to integrate project Server Online asks to deactivate the module of hours and in my current case is basically the corde of use. so we were willing to sacrifice integration hoping to have a response from the manufacturer that we can do to integrate Project Server Online.

If there are several admins and use different languages when one of them creates the types, subtypes or queries, the other user gets complicated when palicarlo because they are created in another language. example task - tarea

Overall: Have a better control of the hours of each project to measure profitability

Have a clear picture of the hours executed by the collaborators, facilitating decision making when mapping a person in other activities.

Facilitate the online client that can see the progress of their requests

The power of the reports is very good

It has an integration with Power BI that we have not exploited yet but it will be the next steps.

Capterra loader

The best at what it does

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA is ticketing and workflow management software. The things I like most about JIRA are how customizable workflows are, the availability of additional third party plugins, and how well it integrates with other atlassian products. The integration with other atlassian products improves our workflow significantly in IT and development, it allows us to link git commits through FishEye and documentation pages through Confluence to every JIRA issue.

JIRA's customized workflows also help us stay accountable to eachother. Because the workflows have specific permissions and assignees built into steps in what we do they help insure that the right person does the right thing at the right time. I don't think we could work without JIRA or something similar.

Cons: The software has gotten progressively slower over the last few revisions. That's my only complaint. The first load of JIRA in the mornings especially seems slow (About 20 seconds in the browser).

Overall: JIRA has helped us to organize our projects and keep them organized. Combined with the other atlassian products, we've streamlined how we document our work and stay organized. It's allowed us to do a variety of projects with different project management methodologies and workflows all within one software platform. It's also allowed a great deal of transparency into the development process for management which has greatly reduced the workload on project managers by automating some of the report generation necessary to show progress.

JIRA isn't perfect, but it's by far the best project management software I've worked with.

Capterra loader

Not so easy to use but it has all that my team needs to keep track of work in an agile team

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That they are constantly improving and releasing new features that make my life easier as a QA working on an Agile team. My team relies on this software of keep track of what we are doing. It has lots of nice features that we use such as to link issues to one another, link tickets, put labels of versions to be released, link to pull requests on Git Hub and scale priority and story points.

My team also uses a lot the Stories, creating Tasks under them. It's also nice that I receive emails whenever I am watching a ticket in specific to keep track of it.

My entire company uses JIRA across different boards and when you want to contact a team in specific it's easy to just open a ticket or link it to another.

As a QA I also use the filters a lot to find issues that are assigned to me or have been reported by me.

My team also creates boards separating them by Sprints. Which is a very easy feature to use, it considers the back log and it's pretty simple to have a Planning or Retrospective section looking at it. We're happy with the features that JIRA offers.

Cons: The person that organizes the board and tickets need to know a lot about the software to be able not to let it look messy. It's easy to create unnecessary tickets and put them on different places and end up losing track of it. Also, it's not easy to configure the boards to fill in correctly the burn down or any kind of chart.

Overall: Keeping track of a Sprint, a project, a quarter or a year of work is easy. Working on an Agile team, JIRA makes my life better. It has all an Agile team needs to work together on the same or different features.

Capterra loader

A developers perspective of Jira

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Jira is performing well in the industry which results in lots of people integrating with them. The most impactful for us was the integration done with Zenddesk our ticketing system. Our support engineers are able tie Zenddesk tickets to our Jira issues and when issues are updated, so is the Zenddesk ticket. Very Cool!

2) Notifications were very well done in Jira. There is an in-app notification system (A bell in the bottom corner) but they can also be sent via email. They also are very smart about sending you only updates that involve you so that you are not notified too much.

3) Smart task ordering and prioritizing that work well in a development environment.

Cons: Most of the cons that I noticed are rather nit-picky however I believe there is room for lots of improvement.

1) Give for example the sprint page. There is a little star in the upper right corner. If I hover over the star I get a description that says 'Star'. That is not a great description of what that button will do for me. Users are dumb and won't figure things like that out on their own.

2) I think the UI is a tiny bit clunky. I see lots of wasted space here and there. Often times there are things that do not seem that important that seem to take up a lot of space. Also I'm not a big fan of huge collapsable side menus.

3) The many features that are offered in Jira make for a steep learning curve.

Overall: I have enjoyed using Jira at work. It helps keep our team on the same page and gives insight into what everyone else is doing. My opinion is that they have hit the mark in a big way and they just have some cleanup/maintenance issues to take care of.

Powerful project management, SDLC and bug management software for agile teams

Aug 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used JIRA a few times, along with Confluence when I was on contract with a few large enterprise digital teams. I found JIRA to be excellent as a tool to share files, track project conversation streams, and manage multiple versions of files through the project lifecycle. Though I only ever used JIRA from an end user perspective, I always heard great things about the customizability (it seems to be a word) of the app to different business processes. Digital teams, such as UX design, development and copywriting are an ideal use case for this app provided stories and projects are set up properly. It's a great way to give stakeholders and PMs and other managers visibility into how projects are trending against milestones.

Cons: There were a few outages when I used JIRA, but it was generally reliable. JIRA seems to be one of those business applications where you're only using a fraction of its capability. Administration access should really be restricted to a qualified few, as you don't want to have conflicting stories tracking the same project, telling different information. The success of a JIRA implementation/adoption really relies on the quality of the data users, PMs, and development managers put into it. I found that I was writing a lot of updates and @ing people all over the place on one contract, yet certain PMs were still asking me for updates. That was less a JIRA problem, and more a condition of the people I was working with though, so I won't name names. :) - Moral of the story, you get out of JIRA what your teams put in, like many enterprise apps.

In big development teams the custom workflow of JIRA allows you to build a solid agile process

Jun 12, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA gives you the essential tools to manage your development projects and comes into its own when you scale up managing larger teams and 100+ developers. User stories, epics, issue management, backlog management, task assignment, tracking charts for scrum, kanban boards etc give you the visibility you need when operating in an multi-team Agile development structure. The visibility of the state of your project(s) and workflow is the key benefit for using this software in an enterprise environment. Another key benefit is you can extend to use Atlassian's suite of products where there is great integration such as Service Desk, Confluence & Stride - although most of our teams eventually developed a preference for Slack.

Cons: JIRA can be a little complex at the outset to the uninitiated, some tasks require searching for in the menu system. Customization does have an overhead attached, for example adding attributes with logic etc. Email notifications can be overwhelming if you are attached to multiple teams, a digest option would probably be better than one email per update.

Overall: Scalability of our development teams was the biggest benefit, this product enabled us to grow and not lose productivity in the process. We were able to maintain good line of sight to what teams were producing and which ones were on track and which teams were off track. This invariably reduced the cost of our development, enabling us to grow faster and get product to market quicker in a highly competitive space.

Capterra loader

Great for large organizations, incredibly flexible, but not often difficult to use.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking.

It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system.

It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis.

Flat-fee pricing for small teams is very competitive for the amount of power it provides.

Cons: Way too much overhead to actually get started. Jira is so flexible that you have to invest a lot of time to get it working the way you want.

The layout of the interface isn't very intuitive and can take a lot of time to learn. They sacrifice usability for flexibility, which is a blessing and a curse.

This tool is far too complex for a small company or team, although it may be a good choice if the company is growing quickly or manages very diverse teams.

Overall: It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management.

Capterra loader

It allows the organization of activities in a dynamic way, it also facilitates the estimation of time

Jun 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects.

Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out.

Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task.

In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain.

Cons: 1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users.

2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them.

Overall: Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project.

It does it all - then they add more for free

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using the cloud version of JIRA for over 9 years. One of its best features is they keep expanding its capabilities and don't change the cost. Don't get me wrong the tool has always done what I expected it to do and done it well, but with each release the generally add some features and capabilities it did not have before.

I love that they allow Kanban boards and sprints on the same project - if that's how you want to work. Super flexible, fast and easy to use, even when I'm doing Admin work that I don't do everyday and can't remember exactly how to do it.

Additionally the tool has lots of add-ons - we use Tempo for time keeping and have used Gliffy in the past for diagramming. I'm not sure if

Cons: My least favorite thing is that they have changed the interface several times while I have been using it. However each time after I spend time getting used to it I find their redesign to be significantly better. I really find this when I use locally hosted older versions and see what I used to do - I really realize how they improved it.

Overall: The tool has always done what I needed it to do and is very easy to use. It is clear and concise and helps my team focus on what needs to be done, provides the visibility to me and our customer where things stand and allows us to be transparent with the customer. First rate tool that is a must for any software team or entire project team.

Best agile project management tool i have used so far

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is popular issue tracking and project management tool developed by Atlassian. JIRA has all advanced features a agile project management tool provide like scrum tracking, Sprint burndown chart, Agile reports, velocity charts. JIRA supports estimation of tasks in points as well as hours and does also rack the actual time spent on task. We have customized JIRA based on our project workflow like a sequence PO Review, Start Progress, Unit Testing, Code review, QA Testing, Done. JIRA Supports estimation and lifecycle of sub-tasks also.

Cons: Although JIRA supports all advanced features of agile project development but still there are some area of improvement in it. User has to make 2-3 click to edit task details. It is bit hard to understand the features of JIRA for beginners and for administrators. It can be very complex to customize to the way you need it. I found JIRA bit hard when i wanted to move multiple tickets from current sprint to next sprint.

If you stuck somewhere defining the workflow scheme in JIRA you would have to contact your senior or search for help on internet.

Overall: We are using JIRA to manage our complex institution management system where we are following agile process. JIRA helps in managing and tracking task. If one has got good grasp of usinf this software It is a powerful tool. We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks. JIRA is able to generate time sheets based on work logs. JIRA cab be customized based on one's particular need but It is bit harder to understand this feature. JIRA is not costly if the team size is less then or equal to 10.

Managing ticket in a software team is what it does best. Hard to picture using it for other purposes

Sep 12, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A big advantage for me is that the software is centered and focused on teams that write software. This results in some nice features that you really appreciate when writing documentation and when you are quickly looking for information and old documentation yourself. Specifically, it supports markdown but at the same time it has a basic but useful interface for editing text so that no matter how different everybody structures their text, the end document has a minimum standard of formatting and readability. Everything is searchable and easy to index/link, features which I often use. The standard functions for 'Scrum' or similar programming styles/paradigms are all there (kanban view, ticket priority, roles, versioning, etc.). At least while we used it, the application was always reliable and quick. The ability to create your own workflow for tickets was also useful. Indeed JIRA helps to keep a standard of transparency and documentation. Of course this is not enough and depends on each team, but I think it is quite helpful in helping you get there. Support for markdown is key.

Cons: As mentioned above, I do not think that the program would coupe well for other type of ticket or content management that is not software, but I cannot really attest to that myself. The constant email notifications were bothersome, though you can change them on your settings. Even though everything is searchable, I found it sometimes difficult to navigate and find content. If the team is not disciplined with the ticket organisation, it can become somewhat unorganized. I did not set up JIRA, but I recall hearing that it was not an easy job. I was missing a mind-map view.

Overall: Easy way to manage software-tickets, to communicate about them with co-workers and to customize our own workflow. It takes a lot of the steps of managing a bug or a problem of your mind.

JIRA is the industry standard development management system, streamlining process in all projects.

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ticket management system is easy to use, intuitive, and logical. The Epic / Story / Ticket format allows for easy management of different tasks in projects, and allows project managers and developers to interface seamlessly and easily. JIRA has many pre-built templates for projects and includes functionality for building ticket templates of your own, further optimizing a time-consuming process. The editing and tagging of different tickets allows for incredible amounts of accountability when working, especially between different departments.

Cons: The JIRA interface can be bland, though it is functional. While JIRA does have many capabilities that go beyond basic ticket management, without a full hands-on tutorial it can be very difficult to find extra features and take advantage of them. While JIRA is versatile and can integrate with many platforms, there are some issues with those integrations and troubleshooting them can become quite cumbersome. Our business used Aha! and stopped with the project management program due to issues with our JIRA, as an example.

Overall: Streamlining the development process and saving serious time while working on complex projects involving many different departments and interests. JIRA is a one-stop tool for optimization of the development process and will immediately be felt across any business taking advantage of the platform.

Capterra loader

De-facto issues tracker for enterprise development

Dec 14, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Everything-and-the-kitchen-sink approach that caters almost all enterprise users.

- Fully extensible through plugins

- Allows deeply integrations within different teams

- Without doubt, helps boost productivity

Cons: - Some of the best features are hard to find

- This is the worst one: there's no way to leverage the fully potential of the Search functionality without learning it's own querying language -- which is totally nuts because this should be dead simple to use

- The iOS companion could have some love by extending the application functionality. In it's current state, besides some light editing, it is mostly a view-only app, which makes it unusable when you're away from your computer

Overall: I've been using JIRA since I got my first corporate job, and while I saw it improve in many areas there are some other ones that seems to be totally neglected, but worst, looks like management is decided to push down your throat stuff to force you use the app in the way they want you to use it.

By far the worst thing I see is the need to learn its query language in order to fully leverage the awesome functionality that the search feature has. Second, it's absolutely developer oriented so using it for Ops has a lot of friction.

All in all, while I'm very used to it since I've been learning its ways - and quirks - through the years, I'd like to have the opportunity in the future to work with something different as JIRA, with all its goodness, never really cut it for me.

Tool without limitation

Nov 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use JIRA for version management when our code is moved from lower environment to upper environment. Also, we used JIRA when the project is executed in Agile-Scrum methodology

Flexibility is the main asset of the tool, with which it can be used many different ways, up to our imagination

It is good tool for assigning tracking the tickets/defects. Any artifacts like doc/mails or approvals can be attached seamlessly.

This bring everyone on the same page

Instantly we get messages when something in the ticket was updated, for which you are tracking

For Scrum-Agile, We have also see the complete picture of project using the dashboard feature

We can create Epic & Stories and individual roles like product owner, scrum master can be defined and tracked in the tool

We can have quick glance about the progress and health of the sprint

I heard but not used that we can pull the charts like efforts burnt down charts that quickly help Project managers to summarize the things.

Cons: Many options that are unnecessary: Some pages are confusing and it is too much elaborate, for ex we need to fill too many things to close a defect which are not relevant at all.

Should improve to allow custom friendly forms

It takes more than expected time to gets used to it and conquer the tool

Overall: Overall it is good but as said above, some improvement is needed and unnecessary features need to be grayed out. Help option is not user friendly

JIRA for Helpdesk Use

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA allows us to see what tickets have not been assigned clearly and allows us to monitor our service levels, ensuring that we are helping people with their issues in a timely manner. JIRA is pretty customizable so we can adapt it to what we need it to do, which is collect and monitor IT helpdesk tickets.

Cons: Sending attached photos or screen shots in replay messages to the reporter on tickets does not always work and we have had to add a plugin just to make sure that when we attach a file to a response, the reporter on the ticket actually receives the attached file. JIRA also has trouble at times pulling in the tickets from the email address that we have our users send the helpdesk tickets to. So sometimes we do not get tickets for an hour or two before we realize that they have not been coming in from the email address. Sometimes we have to actually restart the server to get the tickets to start coming in on their own again.

Overall: We are using JIRA as a helpdesk ticketing system to organize and manage the tickets so that we can help our customers with their IT issues. Overall it work for the intended function but I do think that there is room for improvement when it come to using it as a helpdesk ticketing system. The ability to attach files and share them between the users should be built into the software and not something that you need to get different plugins to get the attached files to be shared properly. Even things like Avatar Icons could be improved, as the choices are quite small natively, but there are addon that you can get to increase the icon available.

Ultimate IT Project Management platform

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is the ultimate IT project management platform . It's default setting should cater for 60% of all needs of a scrum/kanban team working on a small to mid size IT project. The other 40% can be configured, achieved by external plugins that are abundant in the JIRA marketplace or found in other tools from the atlassian stack (like Confluence).

I've used JIRA in projects with 4 people and 50 people. Would not use any other tool, can no longer imagine IT projects managed with Trello or other similiar tools.

Cons: JIRA has come a really long way in the last 4 years - stitching together multiple different tools creating a more unified all-in-one project management platform (including bitbucket, confluence, green-hoper, hipchat, etc.), incorporating multiple elements of scrum/kanban working style as a default.

It is still visible at times that the current shape of JIRA is a result of acquisitions of different platforms rather than outcome one development team - but its no longer that painful. This is most obvious when it comes to configuration - for example setting more advanced permissions can become shockingly difficult to do.

The learning curve is much steeper than for most of other tools, but this is compensated by IT-targeted functionalities and scalability.

Capterra loader

Robust Features; Challenge to Use

Dec 07, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: JIRA offers a very robust list of project management and notification features that are essential to both agile and waterfall style software development. It can be customized to your preferred method of operation, which makes it very malleable to your specific business model. There are also a number of great add-ons and integrations that can loop many of your essential software licenses together, which helps instill uniformity and precision.

Cons: JIRA can be very complicated to use. The problem with having a software that is this customizable is that your options are seemingly endless. Unfortunately, there is no real "instruction manual" for the software, and I find that the online wiki is often several versions out of date, which makes troubleshooting extremely difficult. In addition, it's very difficult to track down a customer service representative for assistance. In fact, at this point, I'm not ever sure how to.

Overall: Overall, I would highly recommend JIRA for anyone looking for project management software. It has become an essential part of our business operations at this point, and I'm not sure how we previously functioned without it. It's a bit pricey, but if used correctly, it can really help your business stay organized and on task. I would highly recommend having an experienced user set up your installation to your specifications.

There's a learning curve for setting up projects, workflows, etc. but it works great

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides all of the collaborative tools we need to manage our work and maintain documentation for future reference and it doesn't break the bank.

Cons: I hate that support is only through email (unless you get escalated and even then they're hesitant to get on the phone!), particularly when the bulk of the support you receive is from non-native English speakers. Some of their support staff are great at asking clarifying questions and quickly working to a resolution but more often than not, their support staff may not fully understand the scope of the issue and will offer half-baked solutions that leave me as a user feeling misunderstood and frustrated. I may not have the vocabulary to convey in "Jira" terms what I need, but they as support agents should be able to bridge that gap. A simple conversation over the phone would help address this as a series of clarifying questions could easily help use come to a consensus but with emails going back and forth, it can create a time-consuming and extremely frustrating support situation.

The setup and configuration process could be streamlined and made more intuitive. Because its so customizable, it makes sense that it will take some work to get it setup properly, but for simple user cases like ours, it really should be an easier process.

Capterra loader

Very Complex and Extensive Software

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of the JIRA software is how truly extensive it is. I think most people using the software don't even use 10% of the options that are actually available to them. Not only are there numerous options and abilities inside of the app, but there are also many plug-ins that are now available to use with other apps like Google and Microsoft. It is definitely an all-encompassing tool and will be able to greatly aide in efficiency for those who really dive into the tool.

Cons: Since JIRA is very extensive, it can sometimes be a bit hard to apprehend. There have been times when I've thought that the lingo they use on the app might be confusing for new users, or that other wording would have better explained what a certain tool was. They also just launched a redesign that I've found a couple flaws with, but in their defense I think it might be still in BETA mode as they have been displaying a box for comments/complaints on the new layout for the past month or so and they give you the option to "revert to the old layout" if you would like.

Overall: I have enjoyed the overall experience with JIRA. I am not sure there are many other programs out there that would be able to handle the kind of extensive customization and work flows that our company uses inside the application.

Capterra loader

Defect and project managment at ease with Jira

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Ticket or story management becomes very easy.

2) It allows multiple links to a child ticket and hence tracking down or updating the ticket becomes very easy.

3) Ability to create new custom subtasks in a parent ticket.

4) Embed test case management tools like test rail, hence user can see and update the status of the test case in the same window.

5) Updates/comments form QA and Development teams are very clear.

6) Works efficiently for agile methodology projects.

7) All project related information like scrum team, sprints, scrum masters, QA team, Dev team MRD/BRD are organised very well.

8) Allows users to split their daily working hours in different tickets.

9) It has a vary vast storage, and allows all types to files to upload without any overall size issue.

Cons: Webpage loads with some lag. Although mostly it has data only rather than UI but still it lags and specially if you are working inside VDI or VPN as in India most of the QA testers work inside client VPN only.

Overall: Jira is the best project and defect management tool. It works very well for all type of software methodologies or cycles. Communication is very clear to the whole team member. Allows to fill our work hours thus making a transparent relation between client and vendor.

Capterra loader

You now have no excuse not to know what you need to do

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In one way, we could escape from some task if we said we forgot. Not any more, JIRA tickets that you are assigned will hound you until you resolve them or do your part and pass the hot potato by assigning it to someone else. You boss who is always a watcher can also comment if he/she thinks you are wasting your time or should be working on something of higher priority (helps the boss who loves micromanaging). I particularly like the way you can use epics to pools similar tasks and then make sub-task to link them to other tasks etc.

Cons: It has made most of the places so efficient that before when I worked as an intern, my boss would brief me on what I had to do daily. Nowadays I get a steady list of tasks which I need to sometimes write back and forth before knowing exactly what to do - sometimes a good old fashioned face-to-face would be helpful - so maybe this is a flaw in management rather than the fault of the tool.

Overall: However, what I particularly like about having a JIRA ticket is that whatever you have been told and documented in a ticket, it there are a written record so your boss cannot say I told you otherwise but by the same token you no longer have an excuse to say no one told you what to do when a JIRA ticket has been assigned to you...

Capterra loader

Heavy-duty workflow management, but unfriendly UI and complicated bug fixing

Jun 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Pros: * Allows complex workflows, and good visualization of them.

* Third-party software plugins as well as Atlassian provided ones.

* Good detail in docs, with DB fixes possible instead of it being a mystery blackhole.

* Integration with other Atlassian products. Straightforward key management.

* High-volume (detailed) logging. Good separation of app config/data and app files.

* Runs on a standard Tomcat build. While you're required to use their included version, customizing it is done the usual Tomcat way, and allows for easy configuring Apache or caching front-ends.

Cons: * Big and complex. It has a heavy footprint and can be sluggish

* Heavy installers and overlap between products. Eg, the full install (tomcat and pieces) is bundled with every product, requiring some integration effort if you don't really want to run several tomcat instances (see "heavy footprint")

* Very poor error management. Doing migrations between servers or from cloud to hosted can result in mystery errors that the UI should be able to identify or repair, instead rough DB fixes are required.

* Eg, a plugin is somehow disabled by an error condition. Rather than offering a UI to re-enable it, or to clear the setting, or reinstall, instead you can't reinstall the plugin (error) and have to go find the DB entry where it's "off", and set it "on". That would be expected in a v1 product, but Jira is how many versions old now?

* And DB fixes require shutting down the service and then restarting it (a sluggish process).

Jira is a good project management tool,

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a PMtool, there's certainly quite a few features I really like. The ability to have an in-house "wiki" of sort is pretty good. I was able to add reports and shortcuts as well to help my team catch new members up to speed. My team and I used several dedicated pages for base designs and monitoring some of our workflow. For some of my team's sprints, this was our primary monitoring tool as well. I also like using it for Kanban as well. I'm a particular fan of the boards, I think it's a great value-added feature.

There's also a complementary app for Jira so you can use it while afk, but I found myself not using it too much. Still a nice option to have.

Cons: It's not particularly intuitive. Jira setup was easy enough but I did have to dedicate some time off to read up on features and functionalities. There's a bit of cluttering on the UI as well, but it gets easier to figure out over time. It really depends on if the organizer lets it get too cluttered. Jira also experiences some slow downs with more users, I'm guessing this is due to being cloud and browser based.

Overall: My team and I got a powerful tool for project management. For our team's shift from waterfall to agile methodology, Jira quickly earned its place in our tool-set. User stories, tickets, boards, burndown charts, and others are great to have. It's easy to keep track of workflows and add a good amount of team integration. I think it can be a good standalone tool but it can really shine if well-managed and organized. Pairing this with other tools can be a great way to make Jira improve your agile process.

Capterra loader

Quite good but I have some suggestions

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is good for project and issue tracking. I think the best part about it is that it's an easy yet full way for QA personnel to submit bugs to the teams responsible for them. We can communicate through it back and forth regarding the issue and status. It's easy to see what issues remain open vs already addressed.

Cons: JIRA can get overwhelming, in one sense because you get tons of e-mails from it. Aside from cutting that back a bit, for example, the company could develop other ways for notifications that need to be seen by team members, in a desktop application tool. So, in such a case, the desktop would continually be running through the day, and JIRA could stream a notification to the tool. It could make its appearance by simply highlighting the tool in the toolbar. That's one way. People should be able to choose how they get notifications from JIRA. Some will prefer e-mail, others this tool, and others who really need to stay on top of everything, could get text alerts.

JIRA should expand even more, and be more of a project lifecycle tool.

Overall: I have used it with large companies in day to day web development, using it for communication between my project managers and QA personnel, and for issue tracking.

Capterra loader

Great for PM, not so good at user experience

Jun 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Used this tool on a daily basis while I was a PM at an agile software company. Favourite features were the boards and the knowledge base. It's easy to add and configure tasks, as well as moving them across lanes. Overall, the software has everything you need to move a project forward, especially with large teams.

Customer support was also friendly when we contacted them over a technical glitch that was interrupting a project. They're not the fastest but they're fast enough. Got the issue resolved.

Cons: As a PM of a very dynamic company, jumping from project to project was the daily standard. The biggest issue we had with this software was not being able to open multiple timers at the same time. We had to run one, stop it, log it, then open a new one, do the same and return to the first timer again. Rinse and repeat. We ended up replacing the time tracking with a whole different software and syncing it.

Also, customizing the boards and features is pretty finnicky. You'll find yourself going down a rabbit hole to find anything. The interface is always changing too so once you figure something out you'll just have to re-figure it out later.

Introducing a new team member to the software was always a long process. It can seem overwhelming to the inexperienced and has quite the learning curve.

Overall: Project organization.

Great application suite for project management in agile model

Aug 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Though we started using Jira for issue tracking in the agile project model, later on we found its versatile enough to track any issue/tasks.

Every aspect of JIRA system can be configured and customized as per the team requirements and planned tasks. Another good feature I liked about Jira is its extensible like most of modern day software through plugins and extensions to other business software.

From the usability perspective too, Jira is simple enough to get started without need for training. I still remember how easy and intuitive it was when we started using Jira few years back for bug tracking.

Cons: It's been convenient to use JIRA to track each task through the workflow, but same time it seems to be more heavy-weight than needed, with a difficult-to-use user interface.

JIRA is a nightmare for admin to configure and setup initially as I learned from system administrators and when it gets buggy its difficult to recover without loss of data.

Overall: To sum up, I feel Jira is all about agile and making workflow proper to work in big team with custom work schedule. Project Management, Bug Tracking, Scope Control, Risk Management, On Time delivery can be solved with JIRA which is real beneficial.

Capterra loader

the first time I used jira, it was great, I could use it easily

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to customize the planning in the way that is most comfortable for the team to work with.

It offers a global vision about the work of the team, whether the users are in the same location as if they work in a decentralized way in other delegations or perform teleworking.

Order incidents, user histories or tasks from your list by simply dragging and dropping them according to priority.

Choose the way to follow the status of the projects of your entire team, with a quick view, with customized panels or even with a predefined report. You will be able to know to which member of your team your work is accumulated, how many projects are still ongoing, which are completed, add an appointment to the calendar, etc.

Thanks to the workflow that define the processes, you will allow your team to keep track of the tasks, they can change the status of pending tasks by simply dragging and dropping the task in the corresponding column in the kanban panels.

Supervises all the details in an easy and fast way, thanks to all the information is in the same place and thus avoid sending emails or schedule unnecessary meetings. With notifications, the attention of a certain person may be required when necessary.

Cons: I did not receive notifications to the mail.

does not have Spanish language.

the interface could be a little more user friendly

Overall:

better task planning and better performance in software development

Best tool to manage tasks and practice Agile

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a QA engineer, I have been working with Jira for more than one year now and it is the best tool to manage my tasks and practice agile. Since it helps to manage multiple tasks under one project it is easy to track the tasks. The ability to use labels when creating issues makes me easy to filter the necessary tickets based on m,y project modules. Jira also enables email notifications once a change is done to Jira tickets which also makes me easier to track the assigned tasks. We use a separate dashboard to track the progress of our sprint in Jira. As Jira has the ability to generate pie charts and graphs it made me easy to present the number of issues encountered, the number of test cases and etc to the management without any struggle. The function to generate sprint reports, burndown charts and velocity graphs in Jira assists our team to get an idea on which parts we need to improve and focus on in the next sprint.

Cons: The learning curve is a bit high in Jira since it has a lot of hidden functionalities that can be used to optimize our day to day work. The scrum master should be more concerend about managing tickets because there is a high chance of creating unecessary tickets and the tickets being misplaced.

Overall: Jira makes life easy ! Best tool to use in agile projects !

JIRA is a useful tool for keeping track of your team's pending tasks and works in progress.

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Creating tickets is easy and there are a lot of useful ways to view what needs to be done/what is currently in progress. Atlassian is constantly working on improving the user's experience and giving them more tools to increase JIRA's functionality. I particularly enjoy the ability to customize the user's dashboard with visual representations of the information as well as lists of the results from custom filters(set up by the user) that allow the user to see whatever subset of the tickets they want to.

Cons: While Atlassian constantly updating is a good thing, it is also the most annoying thing about JIRA. It seems like as soon as I figure out how to use the new UI for JIRA, it changes. I feel like I need to go looking for the functionality that I used in a previous version instead of it being readily apparent how to use it.

Overall: JIRA makes it very easy to track which tasks are in progress and what still needs to be done. It also makes task assignment a lot easier so all members of your team are on the same page. It also communication between team members more efficient in that the person who completes a ticket can comment on the ticket saying what was done or what questions they still have about the ticket.

Customizable for your most complex workflows, quick to use everyday

Feb 09, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We develop software solutions for a highly regulated environment, and that means lots of bureaucracy before a feature gets evaluated, developed, tested, released. Jira helps us keeping track of the state of the tickets without having to rely on the versatility of spreadsheets (!).

There's also a lot of tools to track time or effort planned or spent, with plenty of fully configurable charts and their very own sql-like query language. If you like fiddling with this kind of things, you can get interesting information out of it, all for the benefit of the team.

Atlassian tools are well integrated and Confluence is a nice tool, too.

Cons: In our case of highly regulated environment, Jira doesn't seem to be compliant with some specific regulations and we can't use it directly as the main tracking tool.

Using the cloud solution, you'll often see changes that might surprise you and get in the way while working, and some times it gets pretty slow (that might be due to the oceanic distance from the servers).

At first impact, coming from a cork board and paper, we needed some time to get used to the small screen. The main issue was the lack of a whole picture of how the (scrum) sprint was going, and we've overcome this only when we took the time to explore the dashboarding features.

Capterra loader

Too many emails, it needs to get more intuitive.

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the how Jira integrates into almost all the other debugging/testing sites out there, such as SauceLabs. It has really become the standard in the reporting tools industry. The options and plugins available for test scripts, and criteria is very nice. It is rather basic of a software, but it works.

Cons: The emails, the emails, the emails. If someone changes the workflow, comments on the story of why they changed the workflow, and changes the owner for the next step in the workflow, you will get 3 emails with each one of those steps. It would be ideal if Jira did a summary email of all changes made within 1-5 minutes. I can't setup a rule to delete them in outlook either because I need to read 1/3 of them, so i'm stuck wasting time going through the endless emails.

Overall: Overall Jira is a good product, and it gets the job done. It is pretty basic in looks, and feels like i am working in the DOS era sometimes, but this isn't an apple product so I guess they aren't going for visually appealing as a top priority. Collaboration is a lot easier with this tool, and it has every field imaginable for creating a successful scrum sprint. I do recommend it as a testing manager, it makes my life with my testers much easier.

Capterra loader

Recent overhaul a massive improvement, but still too customisable

Jan 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've always liked the simplicity of Jira's ticket-based approach. It provides everything you need to run dev projects (although I've only ever used the agile options). Lots of integrations with other software. The recent UX overhaul is a huge improvement and it's now much easier on the eye, and to navigate. Comprehensive reporting suite. Lots of plug-ins.

Cons: Jira's major flaw, like many products, is its customisability. This allows you to 'define your own process', which in my experience is almost never a good thing. Product firms should spend their time making great products, not endlessly navel-gazing and debating their own specific flavour of Scrum or whatever. In any case these customisations usually reflect the opinions of individuals rather than teams, and Jira actually encourages each project manager to come up with their own dysfunctional and ill-advised configuration. When creating a project it's actually quite hard to find the agreed template route, and much easier to follow the 'make it up as you go along' option. Literally the only way to sure of preventing this is to ensure that projects can be set up only by system admins. So in a company with >20 projects and starting new ones every month, this is a royal pain in the proverbial. My current employer had an instance that was so inconsistent and messed up that we had to abandon it and move to a new one. Pointless.

Overall: Great, solid product and much nicer to use these days. But please provide a way for orgs to template the config more easily!

Best in class software

Feb 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I spend most of my working day in the agile boards! So easy to use and endlessly configurable. I can't fault it

Cons: 1) Off-the-shelf reporting is not very useful

2) Charging model can be a bit punishing when you're somewhere in between start-up and full enterprise size

Overall: I've been using JIRA for the best part of five years, and am yet to find anything that quite matches up for day-to-day product and sprint management.

The user interface is intuitive, the permissions structures (once you get your head around them!) are hugely powerful and the overall platform is so configurable that it can grow with your organisation. That said, it can be very easy to design yourself into a mess if you don't know what you're doing. Recent iterations have made this a lot better, and prevent such human error! GIT integration is pretty seamless, and the APIs are really easy to work with.

Downsides:

1) Charging structure: I've always found the licensing structure a bit eccentric; it can suddenly become a very expensive application when your organisation is growing.

2) The off-the-shelf reporting is not great. I've generally had to either take data dumps and edit in excel, or do clever things with the API to get what I need.

Recommendations to other buyers: Make sure you remember how you've configured your instance. I didn't write it down anywhere the first time and lost hours trying to remember the correct order to do everything in!

A powerful project management tool, however does require a bit of training

Jun 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using Jira within a web development organisation for nearly 2 years with great success. I've worked in other organizations who don't use Jira or other project management tools and it's rarely successful to take this route. Normally, a lack of such a tool results in poor performance, time management and increased team frustration. Jira is an incredibly powerful project management tool which offers significant levels of flexibility. Extensions such as GitHub provide additional management and structures, especially within software development studios where often stories are directly associated with a GitHub repository or branch. Jiras kanban boards are also beneficial, allowing team members to easily discover all tasks which are on the board and require actions.

Cons: Unfortunately, as a result of Jira being a powerful and flexible tool it can be incredibly difficult to train new employers to use. This is especially the case if the employee has no previous experience of project management tools or technology. Search for stories can also be incredibly frustrating. Often, if a story is not added directly to a board it seems to get lost "forever". Of course, with a little bit of effort you are able to relocate it, however it's rarely easy.

Powerful but clunky agile development tool

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Jira is a one stop shop for tracking all issues we're working on, from bugs and tasks, to users stories and epics. The tool can be customised lots so can easily be set up to suit your team's needs - different fields, workflows etc. It's been a crucial part of ensuring that all requirements are captured, not lost and that our development, testing and release activity is smoothly managed.

Confluence is a great part of Jira too and has replaced clunky document management on cloud based storage solutions or, even worse, someone's desktop..

Cons: I feel that Jira is not the most user friendly. It took a long time to become really comfortable with it. There are a fair few inconsistencies throughout the system too - e.g. releases can be called releases, versions, fix versions... little things like this just make it a bit harder to adopt.

While Jira is a reasonably complete solution, my team still finds themselves reverting to spreadsheets and capturing info outside of Jira from time to time.

Overall: Jira has helped us with the following:

- Tracking issues at all levels, from task to epic

- Maintaining a prioritised backlog

- Allocating work to development sprints and developers

- Tracking work assignment to releases

It needs work in terms of usability but is really powerful and has helped significantly.

Great issue tracking software for software teams

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA allows easy tracking of issues, making it ideal for use by teams everywhere. It is adaptable as well - I have a client who uses it for keeping track of writing assignments. All details regarding the issue are kept on a single page, which is extremely helpful if you are assigned to the issue. What's more, you can set it to send notifications in case there are updates to the issue page. Chances of you missing updates are, therefore, practically nil. You can also set the issues page to follow your own custom workflow. The GUI is so easy-to-use that I don't even have to read the manual/documentation to know how the update an issues page the first time I used the software.

Cons: I'm hard-pressed naming a con for this software - there's practically none. I've used other issue tracking softwares, but this is practically the best among the lot.

Overall: JIRA streamlined our issue tracking processes. When before issues were tracked using Excel files, JIRA allowed us to shift from this manual process to a fully-automated one without any hitch. This is indispensable for teams keeping track of issues regarding almost anything, not only software.

Best Project Management Tool at affordable price

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Essentially used to track the application development process, assign tasks and set priorities. We love the ease with which our functional team is able to use Jira without having to train them. We went agile last year and Jira was an obvious choice.

We love the real-time, visual data reports that JIRA provides. This is especially beneficial while communicating with the client the progress and timelines.

This has been a great value for money product. But if you are hosting it on-premise. It is free for up to 10 users and minimal annual charges for more users.

Cons: I love the product that it's hard to really say what i don't like about the product. We had some hard time while setting up JIRA initially due to some web server issues. We had a little hard time digging into documentations or community forums.

Overall: We are working on migrating a legacy peoplesoft ERP to a more sophisticated ERP for a huge client in education sector. With a team size of around 200 people, lots of project development activities go in parallel. JIRA has been an absolutely great product for us to track the entire development process, assign tasks and manage issues/defects.

Its very good tool for Management, testing, development activities.

Oct 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The below are the BEST things which i found in JIRA.

1.Confluence 2. JIRA 3. BitBucket



1.how easy it is to set up different kinds of tickets from bugs to entire epics.

2.Its very easy to create sub-tasks from main task and linking to another issue is pretty good.

3. I'm glad that they're taking the initiative to make the product better

3.Confluence is really easy to use. You can build pages with widgets even if you don't know how to code anything.

4. Lately the company has been pushing out more frequent updates which is a good change from only a few months ago.

5.Their user interface is simple to use, and you can create an entire website (for internal use) of organized pages.

6.Confluence also integrates with Jira, so if you use Jira, you can pull in elements that are important to specific projects and see their status.

Cons: 1.Because there's so much functionality, Jira needs help documents for user.

2.Many teams only need task management, not an entire fully integrated platform.

Overall: 1.Easy tracking and submitting the issues

2.Maintenance

3.Worth every penny

Good for issue tracking and planning

Jul 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jira is a great tool to be able to manage user stories, to track bugs and defects. The various various that you are able to organize your team depending on if it's a scrum team or a Kanban team is great. JIRA has good inbuilt features to support Agile development methodology and the workflow can be defined to match the needs of your team and organization effectively. The ability to configure dashboards, swim-lanes and ability to track the team's progress are some other good features in JIRA.

Cons: The inability to combine and batch updates effectively are some things that I think JIRA could improve on. Also, although some features have keyboard shortcuts, increase the range of shortcuts for common tasks would definitely be beneficial. Also, workflow need to be followed even if it means redundant updates as there is no way to update the status of ticket to a desired status directly. The interface also seems heavy and updates are not very responsive very often.

Overall: Good tracking, traceability and effective organization and management of the team adopting various types of software development methodology.

Capterra loader

One of the best project management software that I had woked with, very extensible and easy to use.

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The User Interface is really clear, has a Dashboard that can be customizable to adapt at your own needs, reports and results are easy to look and understand. Agile teams can take a lot of advantage of this tool, workflows can be created to match the actual process of the team.

Each tickets are created with an identifier (customizable prefix) and it's capable to store other data related like: title, attachements, images, gif (this will be played), points, espected time, time spent, links to other tickets, etc.

Besides, has a marketplace where you can find a lot of helpful plugins and has a wide suite of other sofware to combine according to each needs:

Confluence (Documentation)

Stash (Git Repository)

Bamboo (Continous Integration System)

Saves a lot of time and post-it's .

Cons: For some startuppers could not be suitable due to its cost, this is an product that gives advanced features for project management.

Overall: Makes agile practice more agile.

The whole team knows the status of each task and progress in just one-click.

Overall progress is known at 24/7 to the clients.

Capterra loader

Jira for your development needs

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked Jira's ease of use in regards to testing. I am able to navigate easily throughout jira in order to look at project progress, testing progress, as well as user stories for ongoing project. It is probably the best project tracking software on the market. For Agile development it's probably the best software money can buy, so teams can easily track the project progress, and is accessible by all team members. I also use this for bug tracking, and test case creation and execution, and I find that I am able to link all aspects of my testing progress to all associted user stories, test cases, and bugs.

Cons: If you are coming off of another software, it might take a bit of time to wrap your head around off of the functions, and reports that are available in Jira. Jira is feature rich, and does take some time to get use to, and use it to it's full abilities, just like any other softwared.

Overall: My overall experience has been great. I would recommend Jira to any development shop. It is probably not for your small startup shop, but for any medium to large agile setup, it's the perfect solution.

Capterra loader

Easy to Use and Drives Actions

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used this as a collaborative tool between two internal departments to track progress, assign and prioritize tasks requiring different departments' team members. When we introduced it, it streamlined a lot of things. Instead of excessive email chains spent looping in different people and not a real good way of tracking all of our projects, who was doing them, how far along they were, JIRA helped to make all of that easier. I could create a ticket and assign it to the developer's manager, and he would assign a develop how he saw fit in terms of efficiency, expertise, among other things. JIRA is really rather simple to use, no fluff, and that's a great thing. It's a no-nonsense software that helps things get done.

Cons: The UI could be prettier, but again it was designed as a no-nonsense program. There are a couple navigation things that bothered me, but once I learned the system (very quickly) those issues went away.

Overall: Excellent. Really allowed me to keep track of what was going on w/ my projects and requests for fixes/new software implementations from the development team.

Good experience with software development teams

Jun 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This tool is really good when you need to gather different teams together that are working in the development of a tool.

In my experience, working for a multinational company based in the US West coast and having a developer team in India plus multiple teams inside the company scattered also in Europe and Asia, having a common place so that we can all collaborate through different time zones to make things possible in order for the development to keep advancing is vital.

I really like the way you can categorise tasks so that you can clearly see what's its status at a glance which allows you to have the full picture real quick and then assessing what's coming next in the overall plan.

Another great feature is that it also serves as a ticketing tool that integrates with the whole development scheme. From there you can create tickets with requests or bugs that can then be resolved or developed accordingly.

Cons: Although very powerful, the platform might be a bit tricky at first when you don't know exactly how to work with it.

For smaller companies, the cost of the tool can be a bit high and might not be worth spending that much as they might not profit all of the features at the end.

Capterra loader

JIRA: The most versatile task/bug tracking software available!

Jan 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: JIRA can be anything you need it to be. One of the best things about this software is that if someone on the teams wants something to work in a certain way, your JIRA Admin can make it happen. Using simplified workflows for both bug and task tracking, your team's tasks have never been more transparent. Being a leader in the field, Atlassian is always adding new features and the software itself is super stable.

Cons: There isn't much to not like, but I'll give one warning: sometime's JIRA is too configurable. If you have someone set up your system and they don't know what they are doing, they can mess something up/not utilize JIRA in the best way. As long as the person setting up your system knows what they are doing, you'll be fine.

Overall: I've only had positive experiences with JIRA. It's really an excellent tool to track bugs and tasks with our international team. Once everyone knows how to use the software, things move very smoothly. The software has so many features you will be able to do anything you want with it, which is helpful when trying to optimize and streamline your companies' software projects. I can't recommend JIRA enough!

Capterra loader

Corporate Time&Task Tracking Instrument

Nov 22, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - very straightforward for the user (if the admin set up the workflows correctly)

- has a lot of additional plugins and settings that you can customize for each given project (at our work we have different projects with various requirements in terms of the workflow)

- automatic assignment of the tasks according to the column/action (for example, when the task moves from the development to quality assurance, the task gets automatically assigned to the QA engineer)

Cons: - like many corporate tools, this one requires quite a lot of time spent on setting it up (unlike Trello, for example, which is also an Atlassian product)

- sometimes, if the workflow hasn't been set up correctly, it can create havoc in the processes.

Overall: I am just a user with admin rights to my board only and it was set up by our system administrator, so while I had made comments on how to improve it, I never had to actually go deep down. As a user, it's straightforward - create tasks, assign them, set deadlines, add to the backlog/sprint, move the tasks along the workflow. So it's a great and very powerful tool - but you do need someone to set it up properly.

One of, if not, the best project managed tool on the market

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I did use Jira for many years, have implemented and managed small teams with it, and used on medium to large organizations. Is my favorite tool for software development companies. There is a movement on the market for tools more simple, but Jira is still a reference. Excellent features. Lots of customizations. Combined with other Atlassin tools like confluence is a complete solution for the whole software development cycle. Collaboration is easy and transparent. You can really go from plan to execute to measure, and have the numbers match the reality of work. Excellent report tools and query language. Is a tool that do not stay on your way to work, but really improves it. Very good agile practices, training is top notch. The start offer for 10 users is almost free. Lots of high quality plugins and extensions, there is a strong markeplace.

Cons: A little hard to maintain. Price starts after 10 users, is not a cheap tool. Plugins cost model can pilled up and become very expensive.

Capterra loader

Jira Review

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: 1)It is very helpful for project management. 2) It is very useful for determining priority of the task. 3) We are able to create and select multiple projects in jira. 4) It helps us to know about the status of the project wheather it is in progress or it's done. 5) It helps us to know which task is assigned to which user. 6) It is helpful in time management and helps us to know time spent on a task.

Cons: 1) A proper training or guidance is required to fully aware about this. 2) Time logging issues for today's task on next day. 3) Anything change on jira is visible to all users all over the project.

Overall: I found it very difficult to understand about it's different features.

Very effective and easy to learn for basic issue tracking

Jan 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I only used it at a pretty basic level, but I found most things very intuitive to find. The UI is simple for both users and administrators, and integrates well with the other Atlassian tools from a look and feel point of view. Customized workflow was easy to setup. Lots of neat options for reporting and homepage customization, and works well with other Atlassian products once things are running smoothly.

Cons: My usage only scratched the surface of what the software is designed to do, and I can't recall any specific complaints about the software in a vacuum. I had some experience as an admin a few years ago and some of the setup of the integration with other Atlassian tools (particular SSH-related sections) didn't go smoothly or had hard-to-interpret errors. But my recent experience has only been as a regular user, so those things could definitely have been addressed by now. As with any tool, you will probably be able to come up with some kind of customization you want and can't have, but that is probably unavoidable.

Has every bell and whistle you might need. Can get a little overwhelming the larger your org gets

Jan 14, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: JIRA is the standard when it comes to project management. It has everything you could ever imagine when it comes to organization and customization. Whatever your organization is looking to capture or however you run your technical process, JIRA will be able to accommodate.

Cons: The searching. As a product manager you will often times a close a ticket thinking you will never need it again but of course 3 months later something comes up that requires you to find that original ticket. With JIRA this can be a bit overwhelming if you've been using the software for a while because of the number of tickets that probably exist.

Overall: I have used JIRA at a smaller company and a large organization. This might not be a JIRA problem as much as an issue with how the software was configured to start but it's much harder to navigate with a larger organization because there are so many opportunities to stumble into areas of the software that you have no interest in being in. With a smaller company you are probably dealing with a board or two while at this larger org. there are a 1000+ boards which can be a bit overwhelming when trying to get around.

Capterra loader

The most sober-minded and reliable project management software on the market for agile equipment.

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried different project management software, and I can affirm that "Jira" is the most complete and formal software I have worked with. It has a sober and intuitive interface, similar to other project management software. However, at the beginning I needed some training for its use. What makes it attractive are the following features:

1. You can work Agile and Scrum with Kanban or Scrum boards.

2. It is oriented to incidents. So it has a very powerful engine for its creation and management.

3. Planning of agile roadmaps. I think this is what fascinates me most about this tool. Portfolio for Jira helps you create a plan, get an overall perspective, track progress and share your plan with stakeholders. That saves many inconveniences, since you can visualize if something is not working out as planned and in this way apply other strategies.

4. Finally, this software is scalable. Have the project management designed for teams of any size or condition, allowing you to add or change fields.

Cons: There is nothing bad I can say about the operation or performance of the software, since both the company that did it, as well as other companies that have developed plugins keep it updated and functional. The only disadvantage is that in fact the license is not cheap, and if you want to add add-on you have to pay for each of them. Therefore, this tool is intended to be used by large companies.

Overall: With the use of this tool, I was able to consolidate my practices and methods in project management. In the organization for which I worked, the implementation of this software was able to correct many mistakes in the planning and execution of a development project, with decentralized and geographically distant work teams.

Capterra loader

JIRA a great bug tracker

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use to have the software installed in our company as a change management and collaborative tool, it comes with the great features like the confluence work as a document repository, activity tracked to manage and collaborate work with other team members. Apart from that JIRA has a great way of designing workflows to resolve bugs, way to issue management and triage them. Moreover, it can be integrated with the code repository like Bitbucket to show code changes and comes integrated with Bamboo to show build activity. It works on JQL a powerful query building language using in order to search various activities happening throughout the issue database. It has added feature call Greenhopper which is an addon that makes it possible to follow work to implement on Agile methods, there are several addons that facilitate QA task as well, JIRA market place has hundreds of Addon that you can use for various tasks.

Cons: Its cost incrementally increases when the number of users increased

JIRA is the go to application for development, devops, and for some ops

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is purpose built for managing software development. For that it it very well suited from stories to bug fixes in the life cycle. In devops, there are great integrations and strong capabilities for stand-up, deployment, upgrades, and changes in operations tied to triggerable events from JIRA. In an ops environment JIRA is a workable tool, but is not ideal. That said it may be worth compromising to have a single tool across the entire organization.

Cons: While JIRA is the go to tool for dev and devops, it is weak in an operations environment. Time tracking and assignment of tasks are highly manual. Queue view are customizeable, but difficult to manage at scale. Analytics are very very poor. I tried exporting data for analytics on DOMO. While I could get that to work, the process remained highly manual and therefore not a workable dashboard environment. JIRA tools, widgets, and dashboards are reasonably customizable, but again not purpose built for ops. For example, time tracking is not start/stop/context driven.

Better than using emails/spreadsheets

Jun 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: It has lots of useful features like listing dependent issues, tagging other people, generating all sorts of reports like fix rates, open issues, closed issues, etc. Generally it has been good to use and improves project tracking. It integrates fairly well with other atlassian products as expected.

Cons: We use Jira mostly to track development, and there is one area here where Jira falls short; tracking timelines.

A few instances where we seem to have problems:

1. If you have multiple issues that all depend on eachother and you want to easily find the longest poll

2. Organize one person's work queue and see when they are expected to finish one task or multiple. Right now you would manually have to update individual end dates per issue and keep track of the time dependencies in your head. I am thinking of something like estimating number of days needed for a project and you assign multiple projects to a person and Jira could just arrange them in a series (this may not be 100% correct, but better estimate than nothing).

Structuring the software development process

Nov 30, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love all the features within JIRA that simplify creating tasks (clone), the concept of epics, the nested structure of tasks (ability to sub-task something) and the fact that it keeps the activity log of all changes/updates/edits/additions/deletions to tasks. This makes it great to work in a professional setting because you really end up needing the background and history on a task.

Cons: The fact that each task has only one assignee. Sometimes, it truly is a 1+ person effort and you don't want to break up the task into two just because two people are working on it; if they are working on the different parts; yes, sure; but sometimes things like brainstorming/designing/requirements gathering/investigation are truly 1+ person that can't be divided into meaningful tasks.

Overall: JIRA is my work log, the history on my commits and PRs (thanks to the Github integration) for a given task, the progress I make in a larger project (epic). It basically is a great tool to use during my performance review cycle as well; because, well, JIRA is where all my work is logged!

Capterra loader

The most complete tool you will ever need

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows you to create projects, account for billable and non-billable hours, see who did what and when. Jira allows project managers to create projects, their backlogs, and Kanban boards. You can move tasks through all phases of a project, from Backlog to Done, set as Ongoing, duplicate them, attach files to them.

You can see tasks in retrospective to check how the work was actually performed and find deviations, among other features.

Cons: As with any tool that is useful and complete, it is complex. It takes time and dedication to learn all that has to be learned about Jira. I do project management of a limited complexity and have had to do the full walk around of the tool to be able to feel comfortable using it. I have been using it for over 6 months now and I feel fully confident that I can find everything I need to find.

One thing that could definitely be improved is that task cards do not allow to create checklists, which I find to be very useful. On the other hand, each card has a content field that allows you to create lists (numbered or bulleted), as you would do in Word. This is my workaround solution to checklists.

Overall: I'm creating projects, measuring performance, tracking billable hours, closely following project execution, and controlling deviations from the planned project.

Mostly, I'm able to track my hours and the hours of my team.

Capterra loader

A smooth user experience within the Atlassian stable

Nov 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tight intergration with other Atlassian products like Bitbucket and Confluence.

Smooth interface and ease of use -

- Drag and drop stories/subtasks in Active Sprint and backlog means easy organisation of your workflow

- Creation of stories/tasks is very easy - there is autocomplete in drop downs etc, that allow you to link to other users/tasks/stories/confluence documents/other story boards and epics.

- Ability to tag stories for ease of search

- Abilty to track hours worked per story

Plenty of workflow related charts (Burndown, etc)

Almost unlimited customization.

Cons: - The unlimited customization is also almost a weakness. Story/Task creation dialogs can become over crowded so the administrator needs to be judicious about the customized design.

- The reports seem a little rudimentary at times, however this may be due to a lack of user diligence in keeping their stories up to date.

Overall: Having previously used a combination of Rally and Trelloboard, I think JIRA is better solution as it offers a better and more user friendly interface. The tight integration with Bitbucket and Confluence as well as other enterprise tools like Slack is also a bonus. Definitely and efficiency gain for our team.

An excellent traffic management tool

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend JIRA to any company looking for an affordable ticketing software. The rewards you reap from this system, far outweigh any minor niggles that crop up.

Pros: JIRA allows for a continued, engaged flow of communication between colleagues and clients. As a traffic manager and digital producer, it allows me to know the capacity of my team at a glance and assign tasks to the right person the first time. From a project perspective, it acts as a one stop shop for all documentation and tasks and allows my team to communicate effortlessly with our clients. The permission levels among users means tickets can be passed around and worked on without clients being bothered with endless notifications regarding the workflow. JIRA allows you to view details at both a granular and more general level as well as acts as an archive for all work undertaken by particular users or within particular projects and sprints.

Cons: It does take a while to master the creation of filters, projects and workflows and the default settings are not fit for everyone but the great thing is your JIRA admin user can amend all details to match exactly what your company needs from the tool.

Capterra loader

JIRA allows myself and my team members to all be on the same page when it comes to work projects

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Within the JIRA system, my team and I are able to accurately and systematically track our inter and intra team projects. Outside teams are able to easily request comprehensive asks for my team and are also able to keep track of our progress. Within our team, we are able to have a central hub to communicate on specific projects and assign granular tasks to the right people. We are also able to gather more overarching data, for example what sort of projects we spend the most time on over the week, month, and year. This is invaluable information when it comes to making big picture decisions.

Cons: The learning curve and complexity for creating a system in which the entire team and outside players thrive is a bit steep at first. The scheer amount of customization the system has can be daunting for new users. There are some standard "templates" you can utilize when setting up the workflow process but every company and team will have unique flows that they must adapt the system to. Some integrations are also limited in terms of what you can do and how many systems you can connect to.

Overall: It's a great tool to keep your team organized and quantify your work.

Incredible platform if you put in the time

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is a solid tool straight out of the box to run software development. However, it's true power is in the depth of its customization. Jira really excels at being able to match YOUR software development approach and cycle. Between it and its huge array of platform add-ons, you can use it for every stage of a project, and even integrate it elsewhere into your business to maintain a strong tie between product development, client billing, general operations, and I've even used it as a CRM to track leads and opportunities. (Though I don't really recommend that.)

Cons: All that integration adds complexity, and Jira has not put enough effort into standardizing and documenting best practices and step-by-step management of the tool. Once you learn it, it's easy enough, but the learning curve is steep. Costs also rise dramatically with the size of your team and the number of plug-ins you use, both for user licenses and for upgrades. Take a good look at TCO before investing.

Robust & fairly flexible tool, with extensive functionality, a huge user community, and decent customer support

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I can't speak to the 'value' factor, as I don't deal with the pricing/licensing aspect, but is a very powerful tool that manages to maintain a high degree of usability .

Pros: This tool is extremely capable, with a great deal of configurability and extensibility. Its widespread acceptance as tool-of-choice for issue-tracking means they do a lot of things right, and there's a vast number of users and administrators that actively participate in their forums and problem-reporting system. It's documentation, of both the product's GUI and its API's, is well above average.

Cons: Despite the impressive support for field customization and powerful search & filtering features, there are still some glaring limitations, such as the JQL 'cascadeOption' method's lack of support for wildcarding (or an 'any' keyword, even though it HAS a 'none' feature). Ongoing evolution of some interfaces or API's can present somewhat of a 'moving target', but they can't be accused of 'resting on their laurels' or letting the product get 'stale'.

Capterra loader

Among the top 5 best project management tools for Software Development

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a pretty interesting and simple to use software platform by developers, testers & managers in the software industry.

It is mainly adopted by teams following the agile methodology.

The overall usability and user experience are unbelievable and the smoothness through which we can switch between different sections of the platform makes it a very usable product.

It helps to create Scrum and Kanban projects as well as create and manage tasks, user stories, etc. by these teams.

Developers can easily use GIT or TFS to check-in or commit data on the respective servers whereas testers can file relevant bugs or issues encountered for the relevant tasks under a User story.

Overall, this is a great project management tool to use.

Cons: As compared to other platforms like Microsoft Azure DevOps (formerly Visual Studio Team Services), this tool doesn't provide much more features and support for functionalities.

Anyone would prefer to use Azure DevOps as it is a complete DevOps solution as well as a Project management tool with decent pricing for corporates and also free pricing for a team of 5.

Capterra loader

JIRA is an amazing tool in a very useful suite of project management software.

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: JIRA is a great way to track items that need to be done or defects that need to be fixed across a business. If you take the time to customize the interface, add fields, workflows, etc. that match your business model, JIRA can make your organization so much more transparent and efficient. Combined with it's siblings Confluence, BitBucket, et. al. you have an amazing suite of productivity tools. Each individual may feel that they are doing a little more than they used to when adding information into these tools, but the time saved in meetings, querying peers for information & not having the full picture will soon become apparent. To get the most of JIRA, be prepared to customize and train. Without those two pieces, you may end up with users who don't see or feel the benefit.

Cons: The least appealing thing about JIRA and the other tools in the Atlassian suite is the fact that you must buy plug-ins to get a lot of functionality that should have been built in. Atlassian is proud of their App ecosystem, but, from an end user perspective, it can just feel like it is a place grabbing your money.

Capterra loader

One of the best project management tool

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jira is the perfect tool to manage projects regardless of the how big or small the project is. I really like the way how each project can be assigned to different people, have SLA's assigned to them and see a live dashboard of how long each project has taken.

Cons: From my experience, unless you have full integration you are not fully able replace your email system. Whilst it is good to manage projects, send emails internally, it does have a major flaw when you try to replace your email client with Jira - Dont get me wrong, using it as your email client does work and the automated replies does add value but when you get attachments sent back that is when it struggles.

Overall: Overall, I am pleased to work JIRA it allows me to set a project, see who is on it and how long it has taken for the project to be completed. How many projects all of my staff are working on and the dashboard allows me to pinpoint peaks and issues with certain projects. However, you still have to rely on your email client to send attachments and long formatted emails.

Using JIRA with Corporate Learning and Development

Aug 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to collaborate easily with SCRUM teams; everyone has access in real time to the most up to date information for each JIRA story; ability to mock ups and to add comments @ team members who are notified immediately and vice versa when they respond. It allows us to accurately track to our L&D deliverables related to the SCRUM's JIRA stories, as they may change over the course of a sprint.

Cons: Sometimes you have to download a mock up instead of it opening directly in Windows viewer, not a big deal but just an extra step; JIRA is a much more technical application, it definitely requires a learning curve to use it, it's not a super simple interface.

Overall: As the L&D lead for my assigned SCRUM team, and never having used JIRA before the last year, overall I find that it's a great product to collaborate and communicate with the technical SCRUM teams and it allows me to stay in contact with them on questions or concerns where everyone on the team is notified and can see, rather than emailing or messaging one or a few people where the information may get lost or not available to others who would benefit from knowing that information. I'm glad I've learned how to, and had the opportunity to, use JIRA over the last 12 months!

Capterra loader

Useful tool for agile development

Apr 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The tool works great to keep track of an ongoing software development job. Multiple users can get involved within the platform and have different subtasks assigned to them.

Having the possibility to create workflows keep things simple and easy to see what's the current status of the whole task at a glance.

The platform allows for customisation as well, this comes really handy as no project is identical and you may need to add some automations to the process to meet your specific needs.

Thanks to their recent Boards implementation, you can see the next tasks that need to be worked on and as well as what's already been done and what's in progress.

Cons: The platform might be a bit overwhelming when you start working with it for the first time. It's hard to know all the possible functionalities until you have worked with it for a while.

Although it's possible to customise, some parts can get a bit tricky to perform if you don't have the knowledge. On the other side, you can also reach out to them if you need help.

In terms of pricing, it can get a bit expensive if you need a lot of users.

Capterra loader

JIRA has been fantastic for managing our service desk

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIRA makes it so easy to set up request types so users can submit tickets and then makes it really easy on the service desk side to keep track of tickets, assignments, updates, and statuses. There is a lot of customization that can be done to route things to the right people or queues and to collect the appropriate information. The knowledge base functionality is great for surfacing articles that help resolve issues and can even be used to surface a solution to the user before they even submit their ticket. Tickets can be reviewed regularly to determine workload and opportunities for improvement.

Cons: Reporting out of the system is difficult. Only 1,000 tickets can be exported to Excel at one time and it's a shame Excel has to be used at all because the reporting functionality is not robust enough. We often have to tweak permissions and configurations so the right people are able to access tickets and the configuration in that respect can be quite confusing.

Overall: JIRA has been immensely helpful in managing user tickets and now I can't imagine working without it. I highly recommend JIRA Service Desk and Knowledge Base.

Jira for project management

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Jira is easy to use, and really helps keep project team members on task and on schedule. Instead of maintaining a traditional "heavy" project plan in MS Project or issues list in Excel, we have used Jira in multiple projects to manage development, testing and issue resolution. It provides an easy to use dashboard to keep a person's "to do" list upfront for that person to keep them on task. It also allows them the flexibility to manage their work load and progression much more easily. It empowers project members by removing some of the heavy oversight, and allowing them to successfully manage their own work.

Cons: It is a bit of a paradigm shift for a team that is used to working with the "traditional" tools like Project and Excel. However, once a team has learned and adapted to the Jira tools, they will never want to go back to another method.

Overall: Overall, I really like the power and flexibility that Jira can give to a team.

Best issue tracking software hands down

Jan 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As a software professional, I depend on Jira to keep all the issues organized. I am currently on contract with a fortune 100 company and we use jira. Jira allows you to not only track issues, but organize by epic, link to bitbucket/stash pull requests. This means that when a developer commits a fix to a issue or story, everyone in the project can track exactly the status. Example: open, in progress, dev complete, in QA, etc. It supports agile development with sprints, story points, etc. Further, if you have other Atlassian products, it can seamlessly link.

Cons: The one thing about jira: It's not just a software package...its a mindset. At first, I had a real hard time with the concept of epics as I came from "bugzilla". But, once I mastered the concepts, it was a breeze to track and resolve issues.

Overall: Transparency. Full tracking abilities, from notes on the issue to pull request/commits. QA results. Many people can work on the same issue.

Capterra loader

Top quality service for project management

May 17, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This application is excellent for project management and has good features, but its strength lies in the management of incidents and is where most benefits for work teams, has a good engine for its creation and management, covering many tools that help to specify, control and solve all the incidents that arise during software development, but this does not mean that it also has an acceptable behavior with agile and scrum methods, so that you can do a good job with quality management .

Cons: Its cost can be big if you need several users, it depends a lot on the amount of people you have in the company and who will use the product.

To turn it into a complete tool for project management, you must work with other software that enhances its operation.

Overall: Improve much in the organization and control of incidents that occur during the development of sodtware, having a repository where I can observe the status of each, giving quick and concrete solution to each error or problem.

JIRA, just the one word, but a huge amount of tools for Project Management

Jan 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The perfect tool for agile teams. Whatever You or your team do - Software Development - Software Service support - Construction, etc it is the best tool to organize and track work. It contains a variable type of projects, Scrum and Kanban Dashboards, various Agile reports like Sprint report, Burndown chart, Burnup chart, Cumulative flow diagram, version reports. This Product gives an opportunity to take a template or to create your own process with your own stone miles and rules. In one word great product with reach functionality, & flexible enough to suit most of the potential customers.

Cons: Frankly speaking, I am a "Jira lover", so there are few or even no cons for me. I think it is one of the best tools for PM or Teamwork Management ever. I can say that work with reports is a little bit complicated, but I think it's not the cons, I just spent less time working with it and that is the reason.

Capterra loader

Industry Standard that is Still Evolving

Dec 03, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are various ways to track progress within JIRA, and all of the integrations that are proving JIRA to be a top tool for our industry. It really does keep projects a lot more organized and it allows for easy client insights into project process and progressions as well.

Cons: The learning curve that goes into using the software is much more intense than most. I have been using JIRA for 5 years now, and I still have to get help trying to understand how to do certain things and make sure I don't mess up the current workflow. It is a real big bummer.

Overall: The fact that this tool is an industry staple says a lot about JIRA, and I have to give them huge props for solving a lot of complex issues. With that said, I think there is still a huge opportunity to make their software more intuitive and more aesthetically easy on the eyes. Right now there is a lot of chaos within the platform, and utilization of terms that aren't necessarily well-known terms until you've utilized JIRA enough to understand their differences.

Capterra loader

A great amount of customisation

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What is the best functionality in JIRA is the way we can customize the tool. With all the features possible, we literally made it our own. From the issue types to the workflows and the boards.

It is very flexible when it comes to more complex project management needs. For now, JIRA has filled up our needs for our development team.

Cons: The learning curve is quite hard and the investment required to set it up is heavy.

Once this step is done, you can enjoy all the functionalities. But putting it up in place and make your team learn it was very difficult. It took me over 6 months to really master this tool, mostly because of all the possibilities the customization offered me.

Planification on the long term is also something that I found hard to implement in JIRA. I've kept my backlog and long term projects planif in a google sheet.

Overall: Overall, JIRA is helping our development team keeping track of the work in progress and the next sprints. By making possible to plug third-parties into JIRA, we've been able to follow our workflow very well.

But we never applied JIRA to other departments in the company, mostly of the complexity that this tool represents.

Capterra loader

Jira gets the job done, for the most part

Nov 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Jira is a great tool for project and product planning. I am a software engineer and I've used Jira throughout my career. It is a powerful tool that allows team members the ability to track their work and plan for the future. You can create top level stories (cards) and then link low level tasks to those stories. This makes project planning very easy in a team structure.

Cons: Jira is trying to solve too many problems at once. The amount of features in the Jira software package is enormous. This large feature package creates confusing and slow user experience. Sometimes you have to drill down multiple layers just to find a simple button you are looking for, which is frustrating.

Overall: Jira needs to stop over complicating things and go back to the basics of what the user base wants. We want a basic planning board with the ability to plan and manage for the future. At the core, Jira does do this. But with the addition of so many extra, un-need features, Jira has become way too clunky.

Capterra loader

Good for specific project/software management

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Has various views and options that make it easy to add and update tasks for a specific project. Adding images and files is easy. You can include people in the system by simply typing '@' and their name with the system finding them quickly. I like the various views and options to export the whole project to Excel if needed.

Cons: This works good for organizing tasks around a single project, but we also use it to manage/track multiple projects which does not work as well. I'd also like to be able to drag-and-drop items to shuffle the priority which doesn't always work and requires a specific setup which is not intuitive. Notifications tend to all or nothing and controlled by an admin rather than each person.

Overall: This works really well for managing a specific project where you can set up and assign various tasks all working towards the same goal or timeline. It doesn't work as well when trying to manage, update, and prioritize a lot of small projects in the same board.

Capterra loader

My favorite project management software

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jira is an extremely easy to use and efficient method to manage projects and teams. If configured correctly, the power this tool offers in terms of collaboration and visibility into detailed tasks is perfect. Whether you are using a sprint-based system, kanban, or some other method of project management, Jira has a great interface that makes sense to contributors and managers. The collaboration notifications and integration with other products such as Confluence and Git make it a central repository for knowledge - past and present. I cringe when I am told I need to use anything other than Jira for project management. Additionally, the API for Jira is very solid.

Cons: Linking stories/tasks is sometimes not intuitive in terms of how you do it and which link type to use. Reporting is somewhat basic, but you can leverage the API to download raw data and create your own reports.

Overall: Clarity and direction.

Around 1 year of intensively use of JIRA + plugins (BigPicture) as supporting tool for projects/Ops

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: 1. Wide coverage of functions from portfolio supporting processes , through projects and programs until operations processes.

2. The plugins Atlassian marketplace is really a font of trust and richness of alternatives for every kind of needs.

3. Friendly user interface and agility oriented design.

Cons: 1. In spite of the effort to replicate standards and best practices from other products (e.g. Gant chart in Big Picture) there is a notorious difference in the real practice between the web (SaaS) user interface making it slow and un practical sometimes. There are other web interface products with better functionality performance in the we inteface layer.

2. A lack of easy upgrading/migration process when including DB change. Actually we are in the third attemp to upgrade Jira + FishEye + Crucible version to a higher one because issues found by our Jira admin in every try. I experienced an excellent support as final muser but maybe the support for Admins does not get the same level. A strong program for certification on use, setup and admin JIRA products must be disseminated in effective way.

3. The communication and functionality could be leveraged with a social media style look and feel, specially with Mobile apps for JIRA

Swiss army knife for project management

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JIRA is a powerful tool that gives you everything you need to track projects, bugs and deliver software. You can manage your work by creating issues for projects. You can assign this issues to team members, create due dates and discuss details via comments. JIRA really perfect in its management structure and capabilities. With JIRA you can keep large teams organized and on track. JIRA comes with very powerful features. Time tracking, workflow reporting and managing documents just few of them and this may lack the usability.

Cons: It's very hard to make batch changes. For power users command line interface would be nice. High learning curve. Missing mobile apps to manage and monitor changes on your projects. If you're hosting JIRA on your own servers you need be careful about the minimum system requirements. JIRA uses too much ram resource that refers from the it's roots, java platform.

Unfortunately, a de-facto standard for project management software

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: * Pretty flexible.

* Lots of features.

* Lots of plugins and extensions.

Cons: * Lots of features you never use, while features you do need are not implemented at all.

* Very high cost.

* You have to pay extra for plugins and extensions.

* Support doesn't care about feature requests.

* It works good for Scrum, Kanban implementation in Jira leaves much to be desired.

Overall: I'm a project manager, and I use Jira quite a lot every day. Generally, it provides all necessary capabilities for running a project and collaborate successfully. However, there are time where I hate Jira because it doesn't allow some basic (in my opinion) functionality. This opinion is supported by the fact that when I look in Jira support forums, I see support requests for similar functionality back 3-5 years! It looks like Jira engineers prefer not to implement some features, so users have to buy that as a plugin/extension.

Unfortunately, Jira became a de-facto standard in the management world, and you have to know it. However, if you are not a corporate monster, look for simpler alternatives.

i found JIRA very useful while working in my software testing and reporting the bus using JIRA.

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well organised and plenty of option while in writing for JIRA or reporting any bug. easy to understand and plenty of templates to write the description. Speed, reliability and customisation ability.More than just a bug and incident management tool which provides more benefits in one place. Very customizable dashboard, filters and queries

Cons: Very few cons. I was very happy with the product and used it for 8 plus year , Really the only dislike is that it offers so many tools & capabilities, you can keep uncovering more efficient ways to use the service and platform which can be a little disruptive.

little bit expensive for small team (11~20) the email notifications isn't customizable ,sadly no mobile client yet. Because there's so much functionality, Jira can be overwhelming. Many teams only need task management, not an entire fully integrated platform. Because of this, Jira also runs a bit slow sometimes.

The best tool I know for managing agile work

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What first strikes you about JIRA is its complexity, but that's treacherous. For one, other products in this space have dreadful usability. And JIRA is really pretty simple, if you think about it. Everything is an "issue", i.e. an entry in a database table -- or a row in an Excel table, if you're more familiar with that. Everything else, and there is a lot to this product, derives from those database fields (i.e. table cells). Statuses and workflows are just values underlying a couple of -- highly configurable -- restrictions. Boards are just a filtered view on the whole data. Your users don't need complexity? Then adjust your filters, and they'll be happy.

Cons: Why is it that an agile tool even in version 7.7 does not know about agile teams? That's so basic, it should have been in version 1! Now I have to fidget with (expensive) add-ons or (annoying) custom fields instead.

One of the convenient tools I would like to recommend

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - self explanatory interface

- an ability to pull data from SVN/GIT commits, take status from Jenkins builds

- regular expressions and SQL style query string to search/filter an issues

- layout integration with your branded project or company

- very good documentation of Jira features like text formatting, correct search queries etc.

Cons: - sometimes speed of page refreshes is quite slow with comparison to gmail for instance

- automated emails could look nicer

Overall: I am using Jira for about last 7-10 years and it became a standard tool for me. On other projects I was using another known issue trackers, so far I would luckily switch back to Jira. Again as I told above - jira is very self explanatory tool so It is easy to see the full history of issue changes. Also it is convenient that I could pull the email from person profile and I can contact that person even if he is not in my team. For about a year ago we switched to Slack - Jira also supports so we can be notified of issue creation and changes.

An Incredibly Complex System That Makes Life Easier

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With multiple different types of boards being specific to different process types, Kanban boards have tremendously helped our process flows at my company. Using Jira for our Project Management tool has increased our productivity and the quality of implementing our software. I really like the integration that they have with Intercom, as we can quickly tag a support conversation that revealed an issue in our software, and it will link over to Jira with all of the customer details - this saves us hours of effort.

Cons: Jira can be overwhelming at times, as their tool has so many layers and functions. It can take quite some time to learn how to use the system effectively, and the lack of support doesn't help. Having to search through forums to find potential solutions is tedious and painful.

Overall: My overall experience with Jira is a positive one, as the good certainly outweighs the bad with this tool!

Capterra loader

We absolutely love JIRA. It's so powerful.

Apr 20, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We're a marketing team but use scrum development rules applied to marketing and JIRA has been an amazing, customizable tool for that. Automating workflows has been really powerful. Tracking points has made us far more efficient than we otherwise would be. It's greatest strength translates into it's greatest weakness. When you pack so much power and methodology into one tool it becomes a much more niche product built for specific people and can seem difficult to use. But, that's what we love about it. One you learn it, it changes the game.

Cons: In order to use JIRA you need someone or multiple people that really understand agile development and scrum to make it work. Otherwise, you won't be able to leverage it's power.

Overall: If you have an agile team (developers, marketers or anything) this tool is second to none. Getting an entire company working with an agile mindset and using this one tool will yield unheard of results.

Super customizable, hard to understand configuration model

Nov 07, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Many add-ons, customization options, large industry adoption (user community)

Cons: Hard to troubleshoot performance issues, hard to understand configuration model

Overall: I have been using and administering on-premise installation of JIRA for several years. The large selection of add-ons (3rd party as well as Atlassian provided) is a definite plus. Understanding the configuration model, workflows, how the configuration is tied together takes a lot of time though. I have also struggled with sorting out performance issues with JIRA - the official documentation does not provide much guidance and you have to do your own research. Upgrading JIRA also takes some practice as there are some non-trivial steps along the way (this is in stark contrast with other Atlassian applications like Crucible where the upgrade is relatively easy. JIRA is still far the best issue tracking system that I have ever used. I wish though that we opted for the hosted version to avoid the cost and pain of maintaining an in-house installation. Note, however, that not every Atlassian product has a hosted option (e.g. Crucible).

Recommendations to other buyers: Consider the hosted option first

We are following agile and for agile Jira is really good option.

May 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are working on very large software product and following agile methodology. Jira provide us lots of feature which are very use full in agile. We can create and manage diff projects, user stories into jira. creating team wise sprint into jira. We can easily distribute task across the team member.

We can create customize dashboard to manage our daily task related activities.Scrum will be manage easily using jira. Project and task tracking is really easy.We can assign different roles and rights to users.So as per my opinion if you follow agile then jira is good option for you.

Cons: Modification into the large project is fewer costly in terms of efforts into jira. There should be be some easy modification available into software.After modification there should be chance to generate data inconsistency into jira and to manage this there is need of fewer more work effort.

Overall: We were managing our agile process easily using Jira. There are lots of option to create different type of dashboard which help us to manage project and track daily task of different team members.

Very Useful Tool for Managing Development Projects

Mar 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Makes it quick and simple to keep track of all project tasks throughout the project lifecycle, refine requirements and assign team members. Accommodates agile development and makes our processes more efficient by grouping issues into sprints. Great communication tools with pinging to ensure that all team members are kept updated and can answer questions in a timely manner.

Cons: Universal/general settings are not intuitive and are quite complex to set up. Going back and revising them is not easy either. Managing multiple projects can sometimes cause a cluttered interface that requires filtering to get to what you need to view. Ease of user use is often times tied to the initial or universal set up, so if users do not know what they are doing it can be a problem. Mobile interface is limited and does not allow access to all features, which can make it difficult to manage on the go.