# Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jira the right IT Project Management solution for you? Explore 15426 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews/ --- Jira 4.4 (15426) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Jira Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Robust agile management tools 97% positive reviews out of 1313 Most reviewers describe agile project management as highly adaptable, supporting Scrum, Kanban, sprints, and customizable workflows for diverse teams. Chinthaka J. Head of IT, 201 - 500 employees. "Jira has all features to support agile project management artifacts, events and framework." Frequent bugs and technical issues 58% negative reviews out of 885 Some reviewers describe encountering recurring bugs, glitches, confusing error messages, and unresolved issues that disrupt workflow and usability. Solounge B. Technical Operations Manager, 1,001 - 5,000 employees. "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" Comprehensive project tracking features 97% positive reviews out of 1101 Most reviewers indicate project tracking enables centralized oversight, real-time updates, and seamless collaboration across teams and tasks. Spriha A. Senior Digital Marketing Officer, 2 - 10 employees. "What I like most about Jira is its robust project management capabilities, which simplify task tracking, promote team collaboration, and boost my teams overall productivity." Slow performance with large data 84% negative reviews out of 801 Most reviewers report performance and speed issues, especially with large projects, causing delays, lags, and reduced productivity. Dariia Y. QA, 1,001 - 5,000 employees. "Additionally, the performance can slow down with larger projects, making it less efficient when managing a high volume of tasks." Detailed progress monitoring tools 96% positive reviews out of 774 Most reviewers find progress tracking offers real-time dashboards, insightful reports, and clear visibility into tasks, deadlines, and team performance. Anonymous User Operations manager, 51 - 200 employees. "After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects." Complex and unintuitive navigation 64% negative reviews out of 468 Some reviewers indicate navigation is confusing, with cluttered menus, steep learning curve, and difficulty finding features or settings. Avishai S. VP Product, 51 - 200 employees. "The filters are not intuitive, and the navigation between different screens is not apparent." ## Showing most helpful reviews Showing 1-25 of 15426 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ben M. Unity Developer Manager Computer Software Used the software for: 2+ years ### "Essential Software Project Management Tool" June 20, 2026 4.0 We use Jira to manage a long standing software product. It's essential for keeping track of changes over the years, being able to follow back who might have knowledge on a piece of work, when did we add a feature etc. Pros Great management tool for large software projects, integrates well with other tools such as GitHub and Slack. Lately the search feature has been so much better. Cons Getting email notifications when a sprint changes and all the tickets are updated. There's just not the fine tune options on email notifications. Review Source AS ANNPURNA S. Marketing Data Ops Manager Computer Software Used the software for: 2+ years ### "Helpful for Team Collaboration and Task Tracking" June 6, 2026 5.0 Overall, my experience with Jira has been positive, especially while working in Marketing/Data Operations where multiple teams and requests need to be managed together. It helped our team stay organized, track progress clearly, and maintain accountability across different operational tasks like account requests, enrichment, data cleanup, and Salesforce-related activities. I also found it useful for prioritizing work, managing dependencies, and collaborating with stakeholders efficiently. While some workflows could feel complex at times, overall it was a reliable tool for keeping projects and operational tasks on track. Pros What I liked most about Jira was how it helped our team stay organized and aligned, especially while handling multiple operational requests at the same time. In my work with account creation, enrichment, duplicate management, and Salesforce-related tasks, Jira made it easier to track priorities, follow up with stakeholders, and manage dependencies across teams. It also gave clear visibility into ownership and progress, which helped us collaborate better and avoid missing important requests or deadlines. Cons One thing I liked least about Jira was that sometimes it could feel a bit overwhelming when there were too many tickets, workflows, or updates happening at the same time. For cross-functional operational work, especially when multiple teams were involved, keeping track of all dependencies and notifications could become confusing. At times, some workflows also felt more manual than needed, especially for repetitive follow-ups or status updates. Review Source PU Philipp U. Lead Engineer Computer Software Used the software for: 2+ years ### "Once a leader in Agile planning, now at the bottom of the AI foodchain" December 15, 2025 2.0 The company was doing everything right 4 years ago. Since then, it has clearly pivoted in the completely wrong direction and has started to produce a very poor quality product. Pros Jira is a straight-forward product for product planning. It originally ticked off all the features I could possibly want for agile methodology development flows. Users can be managed via third party integrations, and boards are easy to design Cons The company has leaned heavily into AI without first polishing existing features. There is a lot of core functionality missing, and a lot of it feels very low quality, yet the main thing they are producing are AI chatbots to provide poor quality summaries of tickets. Review Source Debojyoti M. Software Engineer Computer Software Used the software for: 2+ years ### "good for trackin but too slow sometimes" March 26, 2026 4.0 its basically the industry standard right now. even tho its a bit slow i dont think ther is any other tool that handles complex projects as good as jira does. we use it every day at work n it keeps everythin organized, just wish it was a little faster and less clunky. Pros the best thing about jira is the way it handles tickets n backlogs. like if ur doin agile or kanban it just works perfect. we use it wth bitbucket integration so seein PR links directly in the ticket is a huge time saver. plus u can customize the workflow to basically anythin u want. Cons honestly jira is just way too heavy. sometimes it takes forever to load a single page which is annoying when u just wanna check a task. also the UI can be super confusing for new people. like ther are so many buttons and settings hideing everywhere... its a bit of a steep lerning curve if u ask me. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) trello was just too basic for our complex dev cycle n jira has way better board control. Review Source Liv P. Analyst Retail Used the software for: 2+ years ### "Why You Should Utilize Jira For Your Next Project" June 25, 2026 5.0 I believe Jira is a valuable tool because it is intuitive to use, makes project progress easy to understand, and provides a shared platform that enables teams across different areas of the business to collaborate and stay informed on key initiatives. Pros Jira is a valuable project management tool that helps teams track progress, manage priorities, and stay aligned on key deliverables. It gives stakeholders visibility into the status of initiatives and offers customizable views and reporting features that make it easy to visualize progress and identify areas that need attention. Cons I think the customer support could be better for Jira software. Oftentimes, it is hard for users to get one on one time with support, which creates unnecessary back and forth and creates frustration when it comes to trying to solve issues quickly. Review Source Maria S. Product and UX Editor Hospital & Health Care Used the software for: 1-2 years ### "Good and customisable tool for project management" May 28, 2026 4.0 I worked as a UX editor in a Product department, and we used Jira for our projects. I mostly created tasks/tickets or got mine there. Pros Jira works well for project management, especially when many team members are involved. The customisation requires skills, but the everyday use is relatively easy. Also, it creates nice diagrams and stats on how the work goes, which is pretty handy for meetings and presentations. Cons It is expensive if you use it for a large team, and it is not easy to justify the expense to top management. Review Source Nitu G. Test Manager Publishing Used the software for: 2+ years ### "Test Manager " May 21, 2026 5.0 Pros What I liked most about Jira is that it gives clear visibility of what work is happening, who owns it, and where each item is in the process. It also makes it easier to track defects, priorities, and progress in one place rather than relying on separate updates Cons What is not good about Jira is that it can feel a bit complicated and heavy if there are too many fields, statuses, or workflows. It also depends a lot on people keeping tickets updated properly, otherwise the information can quickly become unclear or out of date. Review Source Daniel R. Director of Franchise Operations Retail Used the software for: 2+ years ### "Great tool for managing requests, projects, and follow-up." July 8, 2026 5.0 Overall, my experience with Jira was excellent. I used it a lot for submitting requests, tracking issues, following up on project work, and keeping visibility across different teams. It made it much easier to stay organized and know where things stood without having to chase everything by email. Pros What I like most about Jira is how easy it makes it to submit requests, track progress, add notes, and keep everything organized. I used it heavily for project and IT-related requests, and it gave good visibility into what was open, what was being worked on, and what still needed follow-up. Cons What I like least is that Jira can get a little cluttered if the workflows, statuses, or boards are not set up cleanly. It is a great tool, but the experience depends a lot on how the company configures it and how consistently people keep tickets updated. Review Source Vinit C. Trainee Retail Used the software for: 6-12 months ### "Simple and effective project tracking for team collaboration" May 24, 2026 4.0 My experience with Jira has been positive overall. I have used it for task management, tracking project activities, and collaborating with teams across different workstreams. It helps maintain transparency, assign ownership, monitor progress, and manage timelines effectively. Once familiar with the platform, it becomes a reliable tool for day-to-day project coordination. Pros Jira makes it easy to manage tasks, track project progress, and collaborate across teams. The board views, ticket tracking, and customizable workflows help organize work efficiently. It also integrates well with other tools and provides good visibility into ongoing projects. Review Source Kim F. Manager Appeals Hospital & Health Care Used the software for: 2+ years ### "Task Management Like A PRO!" June 29, 2026 5.0 Overall, for our team this has been an incredible tool to create synergies among the team. Allows for less emailing and searching through emails Pros Seamlessly able to view projects and work together with a team. Creating new tasks and assigned it was a game changer for our team. Cons We have ran into minimal issues so far.It is best when it is not inundated with tasks as that will make the process less efficient for others. Review Source Song L. System Integration Development Engineer Warehousing Used the software for: 2+ years ### "A superior business project management tool." February 25, 2026 4.0 The overall experience is excellent, though the price is on the high side and the functionality is somewhat complex. Pros Our team manages projects using Jira. For me, task scheduling and bug submission and resolution are the features we use most frequently. Cons The functionality is overly complex, with redundant features compared to Openproject, and the price is on the high side. In fact, most of these features can be found in free systems. Additionally, the UI isn't intuitive enough—I often struggle to locate the entry points for specific functions and have to rely on bookmarks to save the pages I need. Alternatives considered [OpenProject](https://www.capterra.com/p/152761/OpenProject/) Reason for choosing Jira The difference in price and functionality, as well as whether the configuration is straightforward. Switched from [OpenProject](https://www.capterra.com/p/152761/OpenProject/) Due to team requirements, we transitioned from the free Openproject to Jira. Review Source Garima V. Senior Manager- Corporate Training and Placement Education Management Used the software for: 6-12 months ### "Powerful Project Control , Once you master the Complexity" February 3, 2026 5.0 Jira is powerful tool and keeps everything organized , though it takes little time to get comfortable honestly , because of its complexity , but once set up , managing tasks , team or projects becomes smooth and visible. Pros Jira is bit pricey , but the value for money you get for tracking projects and teams is worth it. Customer support is helpful , though sometimes responses take a little patience. It can feel complex at first , but once you get the hang of it , task management becomes smooth. Collaborating on the projects and keeping everyone on the same page is seamless with boards and dashboards. Creating the visual workflows or diagrams is a breeze , making team planning and progress super clear. Cons Jira can feel overwhelming at first with so many menus and options . Setting up workflows or boards takes time, especially if you are not tech savvy. Occasionally , small changes require multiple clicks , which can slow things down. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was also good but it lacked advanced tracking , dashboards and reporting needed to manage multiple students , companies and placement workflows efficiently . Jira has been my all in one solution. Review Source Kevin P. Products infrastructure Specialist Information Technology and Services Used the software for: 1-2 years ### "A great Ally with little improves to do " December 19, 2025 4.0 Pretty good, maybe i would like more help at the beggining especially on the integration with automated tools and pipelines, but overall is a very good experience Pros big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the best tool i found to be sure everyone knows what to do in fact. Cons the learning curve, is a little complicated to get all the team and management got into together and learn how to use it correctly Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Jira we discuss and since the cost was not the problem jira seems and works better Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) the provider and tool didnt satisfy all our needs Review Source VR Verified Reviewer delivery head Banking Used the software for: 2+ years ### "Best Jira platform" April 22, 2026 5.0 best in all means , powerful tool for custom workflow management , overall all features are really helpful mainly , felixible issue tracking Pros Planning in this is very good feature, tracking, report feature, breaking down projects and get context what we need is best Cons i feel bit complex features but overall not many pros , structured release management with jira need to learn Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 2+ years ### "JIra: Chaos Into Clarity" April 28, 2026 4.0 Overall, my experience with Jira has been a mix of challenge and reliability. In the beginning, it felt a bit overwhelming and hard to navigate, but as I spent more time with it, I started to appreciate the depth and control it offers. It gives a strong sense of organization and accountability, which becomes incredibly valuable when working on complex projects or tight deadlines. While it may demand some patience to fully get comfortable, once you do, it feels like a dependable partner that helps keep everything moving forward with clarity and confidence. Pros What I like most about Jira is how it brings clarity and control to what would otherwise feel like chaos. Managing complex projects can easily become overwhelming, but Jira gives a sense of structure and confidence that everything is on track. I especially appreciate how it keeps the whole team aligned — you always know who is doing what, and nothing slips through the cracks. Over time, it becomes more than just a tool; it feels like a reliable backbone for delivering projects smoothly and staying organized even during high-pressure situations. Cons What I like least about Jira is how overwhelming it can feel at times, especially when you’re just getting started or trying to move quickly. The interface and configuration options, while powerful, can sometimes feel overly complex and slow things down instead of simplifying them. There are moments when something that should be simple ends up taking more effort than expected, which can be frustrating during tight deadlines. Review Source VR Verified Reviewer DATA ENGINEER Consumer Goods Used the software for: 2+ years ### "A tool that can boost productivity." May 12, 2026 4.0 Overall , it’s a powerful management tool helping to increase the productivity of the team . It helps tracking , monitoring and reminding . Easy to use and can have meaningful impact on a company’s overall performance. Pros A robust ticketing system. It’s user friendly, even the person with no technical knowledge can use it for the projects . The entire ecosystem is customisable. Jira has been actively implementing AI into their tools named ROVO , helping creating tickets and searching. It helps in team collaboration. Cons You need a dedicated admin to setup the workflows and manage the panel , else it will be messy. it would have been nice if it had automised organising tools. It has a little lag, even though fast not super fast . The email reminders are okay but sometimes feel like flooded with emails as they also send emails on tickets to all users that is in the assigned group, not only to the assigned person. Review Source AD Arnold D. Senior excutive Information Technology and Services Used the software for: 1-2 years ### "A Powerful Platform for Cross-Functional Collaboration" June 10, 2026 4.0 Overall, my experience with Jira has been very positive. As a Senior Executive at iQor, I have found it to be a valuable tool for improving project visibility, team collaboration, and operational efficiency. It provides a centralized platform where teams can track work, manage priorities, and stay aligned on objectives, which is especially important in a fast-moving business environment. Pros What I like most about Jira is how it brings structure and visibility to complex projects without making collaboration feel difficult. In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable. I particularly appreciate the dashboards and reporting features, which give leadership a quick view of project health and team performance. Jira helps reduce communication gaps, keeps priorities organized, and makes it easier to make informed decisions. Overall, it has become an essential tool for driving efficiency, transparency, and successful execution across teams. Cons While Jira is a powerful platform, one of the challenges is its learning curve, especially for new users who may not be familiar with project management tools. The extensive customization options, while valuable, can sometimes make workflows feel overly complex if not carefully managed . From an executive perspective, there are occasions when generating highly customized reports or navigating through multiple project configurations requires additional administrative effort. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Industry Standard Work Management" March 30, 2026 5.0 Overall, my experience with Jira has been positive. It's a commonly used industry tool, and it is beneficial that most software engineers and product managers are familiar with using it. Pros Jira makes it easy to organize the work needed to complete projects. It's features help engineering leadership understand the status of in progress work, and it helps engineers distribute tasks amongst themselves. Cons Jira is rather flexible, which is good, but this also makes it important for a company to set it up correctly so it is efficient and effective when engineers use it. Simple choices like disabling "initiative" level tickets can hinder the ability of teams. Review Source VR Verified Reviewer IT Project Manager Biotechnology Used the software for: 2+ years ### "Good tool for project tracking but has a learning curve" February 17, 2026 5.0 Overall my experience with Jira has been positive. It really helps in organizing work, tracking tasks and managing sprints in a structured way. Once you get familiar with how projects and workflows are set up, it becomes easier to use in day to day work. It improved visibility across the team and made collaboration smoother. There are few usability challenges but the benefits kind of outweigh the drawbacks for project tracking. Pros What I liked most about Jira is how flexible it is for managing different kind of work. We used it for sprint planning, backlog tracking and day to day task updates, and it kept everything in one place which was really helpful. The boards (Scrum/Kanban) make it easy to see what everyone is working on and the progress of tickets without asking around. Also the integrations with other tools we use and the reporting dashboards are pretty useful, especially for tracking team performance and deadlines. It does take a little time to get used to, but once you start using it regularly it becomes part of the daily workflow. Cons One thing I liked least about Jira is that it can feel a bit heavy and complex, especially for new users. There are so many fields, workflows and configurations that sometimes it becomes confusing to just create or update a simple ticket. Also performance can be slow at times, like pages take few extra seconds to load which gets frustrating when you are working on multiple tickets. The UI also feels cluttered in some areas and could be more simplified. Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "JIRA - It's What's For Dinner" April 20, 2026 5.0 It's been great - it's helped us reduce customer assistance times, and it also helps us keep track of our own progress internally, in a secure manner. Pros The fact that it gives me the ability to manage all of my tickets, and ticketing options from a single pane of glass. This makes team collaboration and project collaboration a breeze. Being able to support customers is our main focus, and JIRA helps us do that very efficiently. It's easy to use, and its quite cheap. Gerat value for the money. Cons It is very complex - there are a lot of bells and whistles and switches to toggle. You need to play around for a bit to get used to it. Review Source ET Edward T. Founder and Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### "Continues our small agency's campaigns." May 11, 2026 5.0 The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram. It is more software than we technically need, but it is good to have project collaboration not live in my head. I would keep it if it were for that amount of money, as freelancers come and go. Simply allow an afternoon to just clean up the setup. Pros The visibility is what I like the most. Jira allows me to view landing page content, ad creatives, client approvals, and dev ticket without having to track down Slack threads for a 2-10 person shop. Task management is sufficiently described for retainers, and the collaboration amongst group feels cleaner in the mornings on Monday. Whiteboards / diagrams creation helps to map the ideas before we convert them to work items. We believe the pricing is reasonable for the amount of tracking we receive. Cons The configuration can become very complicated. I still try to conceal 50% of the fields so that account managers don't get bored. Easy to use is OK after training, but not on day one. Customer support has responded to tickets, but the responses can sometimes lead to documentation, and I was looking for a very simple answer for a small agency workflow. Review Source Dylan F. Software Application Engineer Computer Software Used the software for: 2+ years ### "Industry standard, no major issues but I try get in and out as quick as possible" January 20, 2026 4.0 Overall, it is good. I do try to spend as little time in Jira as possible, as I want to get work done, but the admin side is as important. Pros I think the best feature is the JQL searching. When I learned how to use this, I was able to find very old Jiras by filtering on who might have been the assignee and possible text inside of it. This has saved me so much time finding old Jiras to understand design choices Cons Lots of fields don't get populated when cloning a Jira. Sometimes I want to clone a Jira, and have everything the same except for the name and description. Some fields need to be populated manually, which is fine every once in a while, but when you are doing a lot of Jira admin, it gets very tedious Review Source Wren W. Office Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Powerful but Complex Project Management for Serious Teams" December 9, 2025 4.0 My overall experience has been positive, especially once the system was tailored to my team’s workflow. It’s reliable, flexible, and extremely useful for keeping large or complex projects organized. However, the learning curve and setup time are significant, and smaller teams may find it more complicated than necessary. Once it’s configured well, Jira becomes a powerful central hub for project collaboration. Pros I like that Jira gives teams a clear, detailed structure for managing work. It’s highly customizable, supports complex workflows, and makes it easy to track progress across sprints, epics, and projects. The integrations with Confluence, Git tools, and automation features are major advantages. Cons Jira can quickly become overwhelming due to the number of menus, settings, and configuration options. It’s not very beginner-friendly, and building or adjusting workflows often requires admin help. The interface can feel cluttered, and simple tasks sometimes take more clicks than they should. Review Source IP Indra P. IT Manager Information Technology and Services Used the software for: 2+ years ### "Reliable platform to manage IT projects." June 12, 2026 5.0 Jira has been a great help for our IT team, specifically for the management of software development projects and tracking their progress. It has good functionality as well, it can be used for collaboration with other teams, but it has a learning curve to get the most out of it. While it’s not the cheapest solution available, the benefits, particularly in terms of organization and visibility, have made it worth the investment for our company. Pros Jira is a good solid base to manage tasks in different teams, particularly for our development and testing processes. Loving the ability to be so specific in dependency and specifying who does what, so our timelines can always be kept open for all concerned. Detailed reporting has been useful for our weekly team review and the interaction with Confluence makes it easier to update the documentation. Cons For new users, the interface can be daunting and difficult to appreciate, particularly in larger projects that have numerous parts. The advanced features, such as automation rules, can take a bit of time to master and this might be difficult for smaller teams or if you don't have admin support. Also, at times slowdowns during tasks with more complex boards, or at busier times. Review Source Denis M. Recruiter Financial Services Used the software for: 2+ years ### "The industry standard for dev teams: incredibly powerful but sometimes overwhelmed" April 28, 2026 4.0 I'd give it a solid 4 stars. It is the industry standard for a reason, and for managing software development sprints with multiple teams, it does exactly what it needs to do. However, I can't give it 5 stars because the clunky UI and occasional slowness hold it back from being perfect. Honestly, it is absolute overkill for a tiny team or a simple to-do list. But once you finally get through the painful setup process, it actually keeps massive projects organized and stops bugs from falling through the cracks Pros The biggest advantage is how customizable the workflows are. If your team has a specific or unusual process, you can map it out exactly. I really rely on the integrations with Confluence and GitHub - it’s incredibly helpful to see code commits or doc pages linked directly to a ticket so I don't have to go digging around. The drag-and-drop Kanban and Scrum boards make running our daily standups much easier and keep everyone on the same page. Cons It is incredibly heavy and sometimes feels slow. Taking seconds just to load a single ticket or update a status gets annoying when you are in a rush. Jira will completely flood your inbox with useless notification emails. 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