--- title: "Jira Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jira Software - reviews, pricing plans, popular comparisons to other IT Project Management products and more." source_url: "https://www.capterra.com/p/19319/JIRA/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Jira Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jira ## What is Jira? Jira is a project management tool designed for agile teams to plan, track, and release software. It offers issue and project tracking, enabling teams to manage the entire development lifecycle on one platform. With seamless integration capabilities, Jira connects with various tools, creating a centralized hub and eliminating data silos for a unified project view. Jira's Rovo AI enhances project management by automating tasks, summarizing comments, and aligning work with company goals, allowing teams to focus on impactful activities. Its advanced reporting and analytics provide insights into trends and risks, supporting data-driven decisions and continuous improvement. Jira adapts to the needs of teams across software development, marketing, and operations, transforming ideas into reality. ## What is Jira used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 15,745 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 1% Pros & cons Robust agile workflow support Comprehensive project oversight tools Frequent bugs and glitches Slow performance with scale Starting price $7.91 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Project Management / 2026 - Agile Project Management / 2025 - Business Process Management / 2025 - Kanban Tools / 2025 - OKR / 2025 - Product Lifecycle Management / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jira?[Manage this product listing](https://www.g2.com/products/jira/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jira 4.4 (15,778) VS. [4.6 (6,132)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $7.91 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (14,819) Ease Of Use 4.5 (12,378) Value For Money 4.3 (10,130) Value For Money 4.3 (8,934) Customer Service 4.2 (9,866) Customer Service 4.4 (8,031) ## Jira alternatives [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,577)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) ## FAQs about Jira Overview ### What problems does Jira solve? Jira solves scattered task ownership, unclear priorities, and missed handoffs by centralizing tickets, assignments, dependencies, status updates, and deadlines. Software, QA, IT support, product, operations, and cross-functional teams use it to manage backlogs, sprint work, bugs, service requests, approvals, and releases while maintaining traceable project progress and accountability. Answer based on 8654 reviews Overview ### Which roles and teams benefit most from Jira? Jira is most used by software engineers, developers, and QA teams to manage backlogs, track defects, and coordinate releases. Project and product managers plan sprints, prioritize requirements, and monitor delivery. Business analysts document work items, while IT managers and technology leaders oversee incident resolution, team capacity, and project progress. Answer based on 14720 reviews Overview ### What company size and industries is Jira built for? Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations; 51% of reviewers are small businesses. Information Technology and Services and Computer Software each account for 20% of reviewers, while Financial Services represents 5%. Answer based on 15501 reviews Features and Usability ### What are the key features of Jira? Jira includes task management for assigning, prioritizing, editing, and scheduling work, along with visual boards for task progress tracking. Project planning tools support sprint planning, roadmaps, deadlines, and release scheduling. Configurable workflow management, comments and @mentions, and reporting/project tracking help teams coordinate issues and monitor delivery. Jira also covers Compliance Tracking. Answer based on 1442 reviews Pricing ### How much does it cost and what fees or limitations are included? Jira offers a free plan for up to 10 users; Standard costs $7.91 per user monthly, and Premium costs 14.54 per user monthly. A free trial is available. Standard includes 1,700 monthly rule runs, while Premium provides 1,000 per user. Reviewers report add-ons can raise costs as teams grow. Data Center starts at 44,000 annually. Answer based on 1237 reviews Integrations ### Which third-party tools and platforms does Jira integrate with? Jira integrates with over 50 integrations, including Confluence, Slack, Bitbucket, GitHub, Trello, GitLab, Microsoft Teams, and Jenkins. These connections support documentation, team communication, source control, project coordination, and CI/CD workflows. Jira also offers catalog integrations for Figma, Google Drive, Google Sheets, and Azure DevOps Server. Answer based on 2809 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jira? Jira offers live online training, webinars, documentation, and videos to support onboarding. Reviewers report that basic task tracking is learned quickly by developers and experienced users, while nontechnical staff, new users, and administrators often need more time for workflows, permissions, reporting, and configuration. Hands-on training helps teams adopt it consistently. Answer based on 1280 reviews Getting Started and Support ### What customer support options does Jira offer, and how do users rate the experience? Jira offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users often find its documentation, self-service resources, and support staff helpful, but experiences vary: some report slow responses, documentation-only replies, and difficulty getting one-to-one assistance for complex or urgent issues. Answer based on 1931 reviews Security ### How does Jira handle data security and access control? Jira uses role-based, granular permissions to control access by project, issue, user group, and action, including private ticket visibility. It supports two-factor authentication, encryption in transit, audit logs, and cloud or self-managed deployment. Reviewers note that permission schemes are complex: incorrect setup can hide work or grant inappropriate access, often requiring administrator expertise. Answer based on 387 reviews ## Who uses Jira? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Robust agile workflow support 97% positive reviews out of 1320 Most reviewers describe agile project management as highly adaptable, supporting Scrum, Kanban, sprints, and detailed reporting. Chinthaka J. Head of IT, 201 - 500 employees. "Jira has all features to support agile project management artifacts, events and framework." Frequent bugs and glitches 57% negative reviews out of 889 Some reviewers indicate bugs and issues disrupt workflows, cause confusion, and often require manual troubleshooting or workarounds. Solounge B. Technical Operations Manager, 1,001 - 5,000 employees. "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" Comprehensive project oversight tools 97% positive reviews out of 1111 Most reviewers find project tracking enables clear task management, real-time updates, and effective collaboration across teams. Spriha A. Senior Digital Marketing Officer, 2 - 10 employees. "What I like most about Jira is its robust project management capabilities, which simplify task tracking, promote team collaboration, and boost my teams overall productivity." Slow performance with scale 84% negative reviews out of 803 Most users report performance and speed issues, especially with large projects, many users, or heavy customizations. Dariia Y. QA, 1,001 - 5,000 employees. "Additionally, the performance can slow down with larger projects, making it less efficient when managing a high volume of tasks." Detailed progress visualization 96% positive reviews out of 786 Most reviewers indicate progress tracking offers customizable dashboards, real-time status updates, and transparent team accountability. Arnold D. Senior excutive, 10,001+ employees. "In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable." Complex and cluttered navigation 64% negative reviews out of 472 Some users comment navigation is unintuitive, with overwhelming menus and a steep learning curve for new or infrequent users. GERHARDUS O. Supervisor, 51 - 200 employees. "The steep learning curve and complexity of Jira software can be overwhelming for new users, making initial setup and navigation challenging." ## Features AI summary Based on 1,088 IT Project Management reviews Capterra data shows that buyers of IT Project Management software rank the following features as their top priorities: - **Project Planning** (**48%** of reviewers rated this feature as critical) - **Status Tracking** (**51%**) - **Task Management** (**58%**) Jira supports all three features that reviewers rate most highly: **Project Planning**, **Status Tracking**, and **Task Management**. Together, these capabilities help teams map out work, monitor progress in real time, and keep assignments organized, allowing businesses to manage projects more efficiently and stay on schedule. Project Planning 4.5 (727) 60.80% of 727 reviewers that rated this feature as important or highly important Organize and schedule projects Status Tracking 4.6 (336) 63.39% of 336 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Task Management 4.6 (3,603) 70.72% of 3603 reviewers that rated this feature as important or highly important Jira offers a highly customizable task management system that helps you organize, assign, and prioritize work, track deadlines, and monitor progress. Reviewers appreciate its clarity, collaboration options, integration with tools like Confluence, and support for Agile workflows. Collaboration Tools 4.4 (1,879) 63.44% of 1879 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Prioritization 4.5 (1,336) 66.99% of 1336 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Project Planning/Scheduling 4.5 (1,835) 66.59% of 1835 reviewers that rated this feature as important or highly important Jira gives you flexible project planning and scheduling tools, including roadmaps, sprints, and customizable boards. Reviewers indicate it streamlines collaboration, supports Agile methods, integrates with Confluence and Bitbucket, but some wish for better Gantt charting and scheduling automation. Jira 189 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Checklists: An itemized to do list that can be edited as tasks are completed - Cloud Computing: A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compatibility Testing: Preview how the app will display on multiple device types and operating systems - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Delivery: Process of building and deploying software from the build to the production environment - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Modeling: Conceptual model of how data items relate to each other - Data Visualization: Graphical representation of data - Debugging: Detect and remove errors - Deployment Management: Manage the processes involved when making the application ready for use - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For IT Project Management: Supports project management for IT professionals & teams - Forecasting: Form predictions based on past and present data/trends - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Game Development: Develop games using code or no-code platforms - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Management: Manage and track all disruptions and incidents - Integrated Development Environment: An application for source code editing, compiling, and debugging - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Log Collection: Collects and aggregates data from various systems within the IT environment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Messaging: Communicate using messages within the system - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Development: Development of applications for mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multiple Projects: Ability to handle several projects simultaneously - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Percent-Complete Tracking: Level of completion within a task - Personalization: Adjust communications based on previous interactions or personal preferences - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Jira gives you flexible project planning and scheduling tools, including roadmaps, sprints, and customizable boards. Reviewers indicate it streamlines collaboration, supports Agile methods, integrates with Confluence and Bitbucket, but some wish for better Gantt charting and scheduling automation. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Recurring Issues: Set an issue to repeat - Recurring Tasks: Set the frequency of a task's occurrence - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Allocation: Assign available resources to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: You can easily edit and update tasks, track changes, and maintain an audit trail. Reviewers appreciate the intuitive interface, real-time collaboration, and ability to adjust details or priorities, though some mention the abundance of options can be overwhelming for new users. - Task Management: Jira offers a highly customizable task management system that helps you organize, assign, and prioritize work, track deadlines, and monitor progress. Reviewers appreciate its clarity, collaboration options, integration with tools like Confluence, and support for Agile workflows. - Task Progress Tracking: With this capability, you can monitor task status in real time using customizable boards, workflows, and visual indicators. Users think the clear visibility, automated updates, and integration with tools like Clockify and Slack make tracking progress and identifying blockers straightforward. - Task Scheduling: Task scheduling in Jira helps you set deadlines, assign priorities, and visualize timelines. Some reviewers feel it improves organization and resource allocation, supports sprints and recurring tasks, but note advanced scheduling like Gantt charts often requires third-party add-ons. - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timeline Management: Manage a detailed schedule of a product plan - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Traceability: Track and document the history, application, or location of an item or activity - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Training Management: Track employee/learner's progression through training programs - Transcripts/Chat History: View messages sent by both parties during the chat conversation - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Web App Development: Development of applications that are delivered over the internet through a browser - Web/Mobile App Development: Create/edit commerce applications for mobile devices and/or web - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (14,515) 4.4 Based on 14,515 reviews ## Pricing Value for money 4.3 (10130) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/19319/JIRA/pricing/) Standard $7.91 Per User,Per Month It includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 Per User,Per Month It includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Enterprise Contact Vendor for Pricing It includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automation Rule Runs - Up to 150 Sites - Anonymous Access - Capacity Management - Scenario Modelling Data Center $44,000 Flat Rate,Per Year It includes: - Active/Active Clustering for High Availability - SAML 2.0 and Openid Connect Support - Project and Issue Archiving - Optimized for AWS or Azure Deployment - Environment Control - Atlassian-Supported Disaster Recovery - Annual Term License + Maintenance Value for money 4.3 (10,130) 4.3 Based on 10,130 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Clockify](https://www.capterra.com/p/169607/Clockify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9866) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9,866) 4.2 Based on 9,866 reviews ## User reviews Overall rating 4.4 Based on 15,745 reviews Filter by rating Counts reflect reviews available in this feed. 5(8676) 4(5690) 3(1158) 2(153) 1(68) Mentioned topic Recent reviews first, then most helpful Iqbal H. Human Resources Business Partner Used the software for: I used a free trial ### "Jiar Makes teamwork easier and more efficient" 4.0 November 4, 2026 Jira helps us manage daily tasks pending work assign responsibilities amd monitor deadlines.It improves communication,accountability and overall work efficiency. Pros Jira help us manage tasks,progress and maintain proper coordination between team member, It makes work more organised and improves team productivity. Cons Somethings Jira feels complicated for new users,and understanding all its features takes time. the interface could be simpler and more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Bhawani P. Trainer and developer Used the software for: Less than 1 year ### "A Powerful Project Management Tool for Agile Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 4, 2026 Overall, Jira is a powerful project management and issue-tracking tool, particularly for agile software development teams. It helps organise tasks, track development progress, manage bugs, and improve visibility across projects. Its flexibility and integration capabilities make it suitable for managing complex workflows and coordinating team activities. Although there is a learning curve, Jira can be an effective solution for teams looking to improve project organisation and collaboration. Pros Jira is one of the best solutions for organising projects and issues in an efficient way. In particular, I appreciate its agile project management tools such as Scrum and Kanban boards, which help to schedule sprints and plan activities. Also, the fact that Jira allows users to assign tasks and set deadlines, as well as monitor bugs and create custom workflows, makes it suitable for software development teams. Cons JIRA might prove complex for users who just started using the application due to the presence of so many features and customization options. Users will have to take some extra time setting up their workflows and permissions in projects. Moreover, some more complex features might overwhelm users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Sr. Manager Used the software for: 3-5 years ### "Good Scrum Project Management tool for quick and predictable output" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2026 Overall quite satisfactory. With passage of time and increase in familiarity it has only bettered. Perhaps over a period of time they will integrate Dashboards, reports, and complex workflows more intutively. Pros A wonderful agile project management platform for software development and testing specially for smaller setups. Its multifarious functionality of cloning and taking intakes from different kind of submissions like images and pdf is a real boon worth mentioning. like the way it connects with developer and collaboration tools like GitHub, GitLab, Confluence. Cons User Interface still remains an area to be addressed. Request concerned team to thoroughly look at the setup and listen to customer feedback on same to further improvise it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Impact 360 M. Owner Used the software for: I used a free trial ### "Powerful issue and project tracking" 5.0 November 2, 2026 I evaluated Jira for managing more structured project work. Once configured it gave excellent visibility and control, and for teams with technical or multi-step projects it is hard to beat. Pros Jira is very strong for structured project tracking. Custom workflows, boards, filters and reporting let you track work in detail, assign ownership clearly, and see progress across larger or more technical projects. It integrates well with other Atlassian tools. Cons There is a learning curve in the setup — permissions, workflows and configuration take time to get right, and it can feel heavy for very small, simple jobs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: 3-5 years ### "Powerful for tracking work, but heavy for a small team." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 2, 2026 Great for tech and delivery teams with real processes. For a very small team doing simple tasks it can feel like too much, but once it is set up it keeps everyone honest. Pros I worked in IT services for years and Jira was where our delivery teams tracked every task, bug and client request. The boards make it easy to see what is stuck and who owns it. Workflows can match almost any process, and the history on each ticket is great when a client asks what happened and when. It connects well with tools like Slack and GitHub. Cons It takes a long time to set up properly, and new people find it confusing. There are so many settings that small teams can get lost. Costs go up quickly as you add users and apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Web Developer Used the software for: 3-5 years ### "Great project management software with great extensibility." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 30, 2026 It's cheap to host yourself so great time-saving features for not much money! Pros I like how full-featured this software is, if you need to extend the functionality, there is a high chance someone has made an extension for it. Cons Sometimes the software (if you run it locally) fails and is difficult to fix (not a fan that it required Java to run as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accounting Manager Used the software for: 3-5 years ### "I honestly didn't think we'd actually need project software until the invoice tracking started getting real." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2026 I honestly expected this to be overkill for a small accounting shop, but tracking who's handling which reconciliation or tax filing has cut down the morning check-in emails by half. Worth what we're paying just for that. If you're tired of losing track of deliverables across multiple clients, this actually works. Pros Last Tuesday I set up a board to track our quarterly close tasks across three different clients. For the first time, nobody bugged me about where we were on accruals. The custom fields are a lifesaver, I can tag every task by client code and deadline, which is huge when you’re juggling different month-ends. Cons The notification settings were a bit of a headache to sort out at first, since I kept getting pinged for stuff I didn't actually need to see. It’d be a big help if the mobile app just let me edit custom fields, having to switch to desktop is a pain when I’m trying to update statuses between client meetings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Courtney L. Software Engineer Used the software for: 3-5 years ### "Experience with Jira" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 28, 2026 Overall, it is an excellent tool to have and use when in the technology space and where your team may need to manage several projects and issues concurrently. Pros It has a large plethora of ways to keep you and your team's tasks organized and up to date, and is easy to connect to AI tools. Cons It gets confusing on how to categorize certain tasks and projects, whether they are stories, or bugs etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Network Architect Used the software for: 3-5 years ### "Jira review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2026 l’utilisation positive. Jira, qui a d'abord servi à cadrer les livraisons logicielles, est devenu l'outil central de pilotage de nos chantiers d'ingénierie et de refonte d'architecture réseau. Aujourd'hui, j'y structure nos projets d'infrastructure complexes en Epics, j'y séquence les jalons d'interconnexion de sites distants et j'y priorise les études d'optimisation de bande passante. La possibilité d'avoir une vue transverse sur l'avancement des livrables techniques et de coordonner les dépendances entre équipes réseau, sécurité et cloud simplifie grandement la conduite de projet. Pour moi, la prochaine étape importante serait d'alléger la gestion des droits et la personnalisation des tableaux pour les administrateurs de projets. Pros Aujourd'hui, Jira est notre tableau de bord opérationnel pour planifier et exécuter les transitions d'architecture. Je l'utilise pour découper les migrations de protocoles (ex. migration EIGRP vers BGP/EVPN) en sous-tâches techniques traçables, documenter les prérequis matériels et suivre la vélocité de l'équipe lors des sprints d'ingénierie. Ce que j'apprécie le plus, c'est la puissance du langage de requête JQL pour créer des filtres dynamiques précis et la liaison bidirectionnelle avec GitLab, qui permet d'associer automatiquement une tâche à une branche de configuration ou à un tag de version. Cela garantit une visibilité totale sur l'avancement technique réel pour le management comme pour les équipes terrain. Cons Ce qui pose problème avec le temps, c'est la surcharge cognitive causée par l'accumulation de champs personnalisés et la lenteur relative de l'interface lors du chargement de backlogs d'infrastructures très chargés. De plus, la configuration des matrices de permissions et des transitions d'états complexes demande une maintenance administrative lourde qui décourage parfois les adaptations rapides de flux de travail. Une simplification des réglages de projet avancés et un gain de réactivité sur l'interface dynamique amélioreraient l'expérience utilisateur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Marketing Used the software for: 1-3 years ### "Structured and Organized solutions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2026 Overall, it does a great job of kicking off projects/tasks and keeping our teams organized. I would recommend it to others. Pros From a structural standpoint, Jira helps keeps you organized. It's hierarchical rankings make it easy from a product management POV to structure our epics and subtasks. From a collaboration standpoint, it's great for our teams to show us where things stand. Cons The UI does not meet the cleanliness and simplicity of other vendors. It definitely can look dated and 'busy' from a mgmt POV. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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