# Jira Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jira Software - reviews, pricing plans, popular comparisons to other IT Project Management products and more. Source: https://www.capterra.com/p/19319/JIRA --- # Jira Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jira ## What is Jira? Jira is a project management tool designed for agile teams to plan, track, and release software. It offers issue and project tracking, enabling teams to manage the entire development lifecycle on one platform. With seamless integration capabilities, Jira connects with various tools, creating a centralized hub and eliminating data silos for a unified project view. Jira's Rovo AI enhances project management by automating tasks, summarizing comments, and aligning work with company goals, allowing teams to focus on impactful activities. Its advanced reporting and analytics provide insights into trends and risks, supporting data-driven decisions and continuous improvement. Jira adapts to the needs of teams across software development, marketing, and operations, transforming ideas into reality. ## What is Jira used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 15,386 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 1% Pros & cons Robust agile management tools Comprehensive project tracking features Frequent bugs and technical issues Slow performance with large data Starting price $7.91 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Project Management / 2026 - Agile Project Management / 2025 - Business Process Management / 2025 - Kanban Tools / 2025 - OKR / 2025 - Product Lifecycle Management / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jira alternatives [4.5 (3,510)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (13,580)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (861)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) ## FAQs about Jira Overview ### What problems does Jira solve? Jira solves scattered task ownership, poor visibility across projects, manual status updates, and weak sprint planning by centralizing issues, backlogs, Kanban boards, timelines, and reporting. Software developers, engineering managers, product teams, IT operations, and cross-functional project managers use it to prioritize work, track bugs, monitor progress, and keep releases on schedule. Answer based on 5369 reviews Overview ### Which roles and teams benefit most from Jira? Jira is most used by software engineers, developers, QA teams, project managers, and product managers who need to plan sprints, track bugs, and manage releases. Business analysts, IT managers, and executives also benefit from its workflows, using dashboards and issue tracking to prioritize work, monitor delivery, and align cross-functional teams. Answer based on 14586 reviews Overview ### What company size and industries is Jira built for? Jira is used by software developers, marketing teams, project managers, IT departments, engineering, design, operations, and enterprise organizations, with the strongest reviewer share from small businesses at 51%. It serves Information Technology and Services and Computer Software most often, at 20% each, with additional use in Financial Services at 5%. Answer based on 15367 reviews Features and Usability ### What are the key features of Jira? Jira includes core project management features like task management, ticketing, sprint planning, and kanban boards, plus team collaboration tools such as comments, @mentions, and file sharing. Differentiating features include configurable workflows, dashboards with burndown and velocity reports, roadmaps, automation rules, and third-party integrations for development and support teams. Answer based on 3261 reviews Pricing ### How much does it cost and what fees or limitations are included? Jira offers a free plan for up to 10 users, with paid plans starting at $7.91/user/month for Standard, $14.54/user/month for Premium, and Data Center at 44000/year. A free trial is available. Reviewers say pricing is acceptable for small teams, but add-ons and growing user counts can raise costs quickly. Answer based on 1224 reviews Integrations ### Which third-party tools and platforms does Jira integrate with? Jira integrates with Confluence, Slack, Bitbucket, GitHub, Trello, and GitLab, with additional connections to Microsoft Teams and Jenkins. Across collaboration, development, and planning workflows, Jira supports more than 50 integrations, including catalog options such as Figma, Google Drive, Gmail, Clockify, Harvest, and Azure DevOps Server. Answer based on 2813 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jira? Jira takes moderate effort to onboard. Teams can train through live online sessions, webinars, videos, and documentation. Reviewers say developers and experienced project teams often pick up basic ticketing quickly, while nontechnical users, admins, and teams configuring workflows, permissions, integrations, or advanced reporting usually need more time and structured training. Answer based on 1271 reviews Getting Started and Support ### What customer support options does Jira offer, and how do users rate the experience? Jira offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as effective for resolving server or ticket issues, and the documentation helps with self-service. Some reviewers report weaker experiences, slower responses, and a learning curve that can make getting help feel more difficult. Answer based on 1923 reviews ## Who uses Jira? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 504 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 504 reviews IT & Software Development 37% IT & Software Development 37% Engineering 14% Administrative 11% Marketing 6% Others 33% Top industries Based on 504 reviews Information Technology and Services 44% Computer Software 31% Financial Services 9% Banking 8% Other 8% ## Pros and Cons Robust agile management tools 97% positive reviews out of 1313 Most reviewers describe agile project management as highly adaptable, supporting Scrum, Kanban, sprints, and customizable workflows for diverse teams. Chinthaka J Head of IT, 201 - 500 employees. "Jira has all features to support agile project management artifacts, events and framework." Frequent bugs and technical issues 58% negative reviews out of 885 Some reviewers describe encountering recurring bugs, glitches, confusing error messages, and unresolved issues that disrupt workflow and usability. Solounge B Technical Operations Manager, 1,001 - 5,000 employees. "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" Comprehensive project tracking features 97% positive reviews out of 1101 Most reviewers indicate project tracking enables centralized oversight, real-time updates, and seamless collaboration across teams and tasks. Spriha A Senior Digital Marketing Officer, 2 - 10 employees. "What I like most about Jira is its robust project management capabilities, which simplify task tracking, promote team collaboration, and boost my teams overall productivity." Slow performance with large data 84% negative reviews out of 801 Most reviewers report performance and speed issues, especially with large projects, causing delays, lags, and reduced productivity. Dariia Y QA, 1,001 - 5,000 employees. "Additionally, the performance can slow down with larger projects, making it less efficient when managing a high volume of tasks." Detailed progress monitoring tools 96% positive reviews out of 774 Most reviewers find progress tracking offers real-time dashboards, insightful reports, and clear visibility into tasks, deadlines, and team performance. Talaha P Operations manager, 51 - 200 employees. "After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects." Complex and unintuitive navigation 64% negative reviews out of 468 Some reviewers indicate navigation is confusing, with cluttered menus, steep learning curve, and difficulty finding features or settings. Avishai S VP Product, 51 - 200 employees. "The filters are not intuitive, and the navigation between different screens is not apparent." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.6 (3,490) 70.09% of 3490 reviewers that rated this feature as important or highly important With this capability, you can assign, prioritize, and track tasks using customizable workflows and dashboards. Reviewers appreciate the clarity, collaboration, and visibility it brings, though some mention a learning curve and the need for training to fully utilize its potential. Project Planning/Scheduling 4.5 (1,786) 66.18% of 1786 reviewers that rated this feature as important or highly important Jira offers flexible project planning and scheduling, letting you break down projects, set timelines, and manage resources. Users think the roadmaps, sprints, and customizable boards streamline collaboration, but some note limited native Gantt charting and less support for waterfall scheduling. Task Progress Tracking 4.6 (1,607) 65.90% of 1607 reviewers that rated this feature as important or highly important It gives you real-time visibility into task status, progress, and bottlenecks using boards, workflows, and notifications. Reviewers indicate that customizable tracking, integration with tools like Clockify, and visual boards improve transparency, accountability, and timely decision-making for teams. Task Scheduling 4.5 (1,452) 60.06% of 1452 reviewers that rated this feature as important or highly important This aspect helps you set deadlines, assign priorities, and visualize timelines for tasks and sprints. Some users say scheduling is efficient and supports recurring tasks, but others report limitations in automation and real-time updates without third-party add-ons. Task Editing 4.5 (1,064) 63.16% of 1064 reviewers that rated this feature as important or highly important You can easily update, modify, and track changes to tasks, ensuring up-to-date information and collaboration. Reviewers appreciate the intuitive editing, audit trails, and flexibility, though a few mention the interface can be overwhelming for newcomers due to its many options. Collaboration Tools 4.4 (1,825) 63.07% of 1825 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Jira 188 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. A way to visually represent data via blocks the length of which correlates with the values they represent Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Create budgets based on historical data and future projections Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Track the performance of marketing campaigns across multiple channels. Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. An itemized to do list that can be edited as tasks are completed A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server Provides a channel for team members to share media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Preview how the app will display on multiple device types and operating systems Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Process of building and deploying software from the build to the production environment Alter the layout and content of dashboards Customize data fields to support various needs and use cases Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Connect to big data sources Import and export data to and from software applications Conceptual model of how data items relate to each other Graphical representation of data Detect and remove errors Manage the processes involved when making the application ready for use Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Track delivered, received, and opened emails Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Find & retrieve relevant data or documents For the intention to be used by developers Supports project management for IT professionals & teams Form predictions based on past and present data/trends Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Develop games using code or no-code platforms Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time A visual way of interacting with an application or operating system using items such as windows, icons, and menus Automates core HR functions such as talent management, employee evaluation and learning management Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects The creation, development, and sharing of potentially innovative new ideas Manage and track all disruptions and incidents An application for source code editing, compiling, and debugging Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle Visualization tool to organize and optimize tasks and track their status at every stage of workflow Collects and aggregates data from various systems within the IT environment See past and upcoming campaigns and communications in a calendar view Identify advertising and promotional sources to be used in marketing efforts Communicate using messages within the system Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Development of applications for mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Ability to handle several projects simultaneously Track/log the amount of time employees worked per job using a timer Level of completion within a task Adjust communications based on previous interactions or personal preferences Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Share dashboard screen within private user groups Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Capture, organize and track product-specific data and information in a centralized location Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Tools to facilitate the production of information and promote efficiency Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Jira offers flexible project planning and scheduling, letting you break down projects, set timelines, and manage resources. Users think the roadmaps, sprints, and customizable boards streamline collaboration, but some note limited native Gantt charting and less support for waterfall scheduling. Identifying critical tasks that make up a project and assigning start and end dates for each Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Publish dashboard publicly on various platforms Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Systematic evaluation of various aspects of a project or service to prevent defects or issues Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Set an issue to repeat Set the frequency of a task's occurrence Planning, scheduling, and overseeing the release of software or system changes into a live or production environment A timeline for taking a project live that outlines what features should be operational at the go-live date Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Identifying desired outcomes and important milestones and creating a plan on how to achieve them Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Display aggregated data points on one page for a bird's eye view assessment Development of software programs Tracks every modification made to source code Track the amount of money spent on a certain product or with a certain supplier Identifying the tasks to be completed and the people to complete them during a set period of time Define the exact requirements needed by all stakeholders in the requirements process Track the status over time for a request, process, asset, or transaction Split and manage tasks into individual components Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes You can easily update, modify, and track changes to tasks, ensuring up-to-date information and collaboration. Reviewers appreciate the intuitive editing, audit trails, and flexibility, though a few mention the interface can be overwhelming for newcomers due to its many options. With this capability, you can assign, prioritize, and track tasks using customizable workflows and dashboards. Reviewers appreciate the clarity, collaboration, and visibility it brings, though some mention a learning curve and the need for training to fully utilize its potential. It gives you real-time visibility into task status, progress, and bottlenecks using boards, workflows, and notifications. Reviewers indicate that customizable tracking, integration with tools like Clockify, and visual boards improve transparency, accountability, and timely decision-making for teams. This aspect helps you set deadlines, assign priorities, and visualize timelines for tasks and sprints. Some users say scheduling is efficient and supports recurring tasks, but others report limitations in automation and real-time updates without third-party add-ons. Add labels or tags to tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Manage a detailed schedule of a product plan Track the amount of time spent on a job or task A digital list of items that need to be completed Track and document the history, application, or location of an item or activity Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Track employee/learner's progression through training programs View messages sent by both parties during the chat conversation Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Create, design, and visually represent processes within the software Graphical representation of data or processes Development of applications that are delivered over the internet through a browser Create/edit commerce applications for mobile devices and/or web Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (14,131) 4.4 Based on 14,131 reviews ## Pricing Value for money 4.3 (9832) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/19319/JIRA/pricing/) Standard $7.91 Per User,Per Month It includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 Per User,Per Month It includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Data Center $44,000 Flat Rate,Per Year It includes: - Active/Active Clustering for High Availability - Annual Term License + Maintenance - Atlassian-Supported Disaster Recovery - Environment Control - Optimized for AWS or Azure Deployment - Project and Issue Archiving - SAML 2.0 and Openid Connect Support Value for money 4.3 (9,832) 4.3 Based on 9,832 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9587) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9,587) 4.2 Based on 9,587 reviews ## User reviews Overall rating 4.4 Based on 15,386 reviews Filter by rating 5(8477) 4(5544) 3(1146) 2(151) 1(68) Mentioned topic Sorted by most recent DC Deepak C. Mechanical design Engineer Mechanical or Industrial Engineering ### "Feature rich platform for managing complex projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 7, 2026 Overall, Jira is a powerful and feature-rich project management and issues tracking platform that works particularly well for agile and scrum teams. Jira provide good value for money due to its scalability, comprehensive functionality, and ability to support complex projects. Pros Most like about Jira is its robust collaboration capabilites, allowing teams to manage tasks,track progess,assign responsibilities and maintain transparency across projects. Its customizable workflows,dashboard, reporting tools,and integration with other atlassian products make it highly effective for managing complex projects. customer support is generally responsive. Cons The software has steep learning curve and setting up workflows,permission, and configuration can require significant time and expertise. Jira itself has limited native diagramming capabilites and often relies on integration with other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS ANNPURNA S. Marketing Data Ops Manager Computer Software ### "Helpful for Team Collaboration and Task Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2026 Overall, my experience with Jira has been positive, especially while working in Marketing/Data Operations where multiple teams and requests need to be managed together. It helped our team stay organized, track progress clearly, and maintain accountability across different operational tasks like account requests, enrichment, data cleanup, and Salesforce-related activities. I also found it useful for prioritizing work, managing dependencies, and collaborating with stakeholders efficiently. While some workflows could feel complex at times, overall it was a reliable tool for keeping projects and operational tasks on track. Pros What I liked most about Jira was how it helped our team stay organized and aligned, especially while handling multiple operational requests at the same time. In my work with account creation, enrichment, duplicate management, and Salesforce-related tasks, Jira made it easier to track priorities, follow up with stakeholders, and manage dependencies across teams. It also gave clear visibility into ownership and progress, which helped us collaborate better and avoid missing important requests or deadlines. Cons One thing I liked least about Jira was that sometimes it could feel a bit overwhelming when there were too many tickets, workflows, or updates happening at the same time. For cross-functional operational work, especially when multiple teams were involved, keeping track of all dependencies and notifications could become confusing. At times, some workflows also felt more manual than needed, especially for repetitive follow-ups or status updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lauren F. Owner Logistics and Supply Chain ### "Good Project Management Tool and Strong Visibility" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 5, 2026 Overall, Jira is a useful tool for managing projects and cross-functional work. It has good visibility into priorities and ownership, and does a good job of providing project status to help keep teams aligned. While it can become complex if too many workflows and custom fields are added, it is effective for tracking work and improves accountability across teams. Pros Jira does a good job keeping projects organized and making it clear who owned what. Its helpful for tracking tasks and managing priorities into project status across teams. I especially liked having everything in one place rather than trying to manage work through email and spreadsheets. Cons Jira can become overwhelming if it isn't set up well. Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) As projects became more complex, we needed better workflow management and task tracking across multiple teams. Jira provided more flexibility when working with project at scale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Samuel O. Operations Manager Management Consulting ### "Useful but takes time to learn how to use it." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2026 It is a very capable platform, and takes a bit of time and work to get fully comfortable with the system when handling the complexities of consulting projects. The ability it has to collaborate with others and track tasks have aided us in overcoming some challenges at the time of starting up, for our operations team. If you are working on cross-team projects and need a simple, effective framework to oversee them, then it is worth it, as long as you are willing to go through all of the learning. Pros Jira's ability to navigate through intricate project timelines has been very valuable when working with us. It helps me to plan client deliverables in a very detailed way, but still see what's going on with all of my internal teams. Custom workflows and diagrams are able to help align discussions about strategy with actionable steps. Also, it is useful in situations where you need to monitor the relationship between different tasks, especially in circumstances where you have concurrent client work. Cons The interface might be a bit overwhelming at first, particularly for team members who may not have a technical background. It takes time to get workflows or bespoke fields up and running and it takes some guess work and/or document skimming, which slows adoption. Also, the pricing is good for larger companies, but not so economical for smaller consulting companies like us with very specific and focused use cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Technical Support Information Technology and Services ### "Ticket Management With Jira" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 5, 2026 It is still a good option to consider, especially if you're using Atlassian's products such as Bitbucket and Confluence. Pros Jira offers customizable workflows so it can fit our use cases well. It also integrates well with other Atlassian products. Cons Jira subscriptions can be expensive for some people who require advanced features. Jira also has a complex setup and requires a lot of maintenance, especially for beginners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shashi W. Junior Database Admin E-Learning ### "Great way to organize and manage multiple tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 A great item to manage large tasks; especially if your team picks up new tasks daily and works on items by priority status. Pros The ease of inviting team members to join a thread. Adding new items and updating status of times. Allow for the team to be up to date in where we are on a task. The ability to add priority status to items. The ease of update items in a thread and keeping everything organized Cons When first using was a bit difficult to navigate and find where everything is. After adding a few items and getting used to the work flow it becomes easier with use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MY Matthias Y. Student Computer Software ### "A complete tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 4, 2026 Pros I like that you can do a lot, its better than Trello bit can be too much sometimes. But it's a great tool to know to organize. Cons It can be a bit long to learn at the start, especially with the GitHub integration for example, but it's doable. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) To test some new things, and since its the same company that makes the tools, its a logical choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandip S. Assistant Lecturer Higher Education ### "Outstanding Automation and Integrations to Maintain Team Alignment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 4, 2026 By offering a centralized solution for organizing, monitoring, and managing work across teams, Jira addresses the issue of unstructured task management. It helps me prioritize projects, divide them into sprints, and track my progress in real time, all of which increase accountability and visibility. This helps me since I don't have to rely on sporadic updates or manual monitoring to keep track of what has to be done, what is in process, and what is finished. Because everyone has a common understanding of the project's state and priorities, team collaboration is also facilitated. Pros Jira's ability to organize and monitor teamwork is what I find most appealing. It facilitates the straightforward and structured management of tasks, sprints, and backlogs. Because I can easily view status, priority, and progress in real time, I find issue tracking to be incredibly effective. Additionally, the workflows are adaptable to various team procedures, making them beneficial for both straightforward and intricate projects. Cons Jira can seem too complicated for straightforward project tracking, which is what I find objectionable. It frequently takes time to set everything up correctly, and the abundance of configuration options and workflow parameters can first seem confusing. Additionally, I find that navigating can occasionally feel cluttered or slow, particularly in larger projects with several boards, issues, and filters. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Richard G. Director of Customer Success Information Technology and Services ### "JIRA keeps up with our team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 4, 2026 Its been a game changer for my team and has helpped us stay on top of tasks and manage heavy implementations easy. Pros Jira was easy to sue for our CS team to create a customer rollout and project board. allowing for rules to assign new rollouts to CSMs through a roundrobin style and keeping ontop of rollouts. Cons there is a lot of features and its a big eco system so can take time to learn. Although there are great learning docs available so it can be easy to find what you are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AY Aaron Y. Software Developer Logistics and Supply Chain ### "Aaron Jira" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 1, 2026 Overall, very strong software which I use frequently. Only complaint is about the searching engine, which does not organize results well. Pros Fairly well organized software with real time ticket updates. It is very helpful to create tasks and stay organized. Cons My only fault that I can find with Jira is probably the ticket searching system, through the search bar. Not very accurate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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