# Page 11 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Jira the right Resource Management solution for you? Explore 15309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 11 - Reviews of Jira ## Showing most helpful reviews Showing 251-275 of 15309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GI Gabriel I. Founder E-Learning Used the software for: 6-12 months ### "Takes time to learn, but totally worth it." April 14, 2025 5.0 At the beggining it felt like a lot to figure out, but once I got the hang of it, it became my to-to for managin tasks, sprints and bugs. Pros It's insanely powerful for keeping track of most complex projects. Once everything is set up, you've got full visibility of what's going on, what's due and who is doing what. Cons It has a big learning curve. It's not very intuitive at first. Review Source MP Michal P. Software Engineer Accounting Used the software for: 1-2 years ### "Jira review" April 24, 2025 4.0 Pros Jira is a go to tool for creating tickets and tracking work. I enjoy using it to help organize work for developers to complete. Cons Some of the UI functions make it difficult to edit tickets. The interface needs a bit of work to achieve a smoother experience. All in all it is still acceptable. Review Source OP Olivier P. Head of Departement Oil & Energy Used the software for: 1-2 years ### " Overall it's a good tool " August 13, 2025 5.0 Pros We’ve been using Jira for a while now for managing and planning our projects and we are happy with it. I like Jira a lot, it’s easy to use, lately it turned out to be a valuable asset to increase our productivity, the possibility to customize workflows has been an asset for our company. Cons At first with Jira it can seem complicated because of the big number of features it has, there’s too many things to set up when you want to start for more complex workflows Review Source AR Alex R. Project Estimator Machinery Used the software for: 1-2 years ### "Project Management and Collaboration" December 18, 2025 5.0 Pros Jira is excellent for complex project management, especially for teams working with board views. With Jira, you can link tasks to projects and also create subtasks, ensuring you never skip something. Cons Jira takes long time to master due to its numerous options compared to tools like trello and notion. While these apps allow creating any workflow, Jira restricts you to its options. Review Source Rajiv S. Machine Learning Consultant Textiles Used the software for: Less than 6 months ### "Strong for tracking bugs but very headache to learn" January 9, 2026 5.0 If you work in big software team, you need this. But for simple tracking, it is too much complex. Good for organization but makes me tired to use it. Pros It is good for tracking model bugs and sprint planning. I can see what tasks are pending for deployment. The Kanban board helps me move tasks from doing to done easily. Cons It is very slow to load sometimes. Too many buttons and settings make me confused. Setting up a simple workflow takes too much time. It feels heavy for small projects. Review Source MK Minal K. Application Development Team Lead Information Technology and Services Used the software for: 1-2 years ### "Professional, Clear and Developer-focused tool" June 18, 2025 4.0 It is good for agile workflows. As a developer, I break down my tasks and update the status from time to time. Pros Flexibility and customisability. Every story, bug or task can be tracked in granular details with labels and priorities. Cons It can be complex sometimes and UI is cluttered. With large projects, performance can be slow, especially in older versions. Review Source NE NICHOLAS E. Junior Cloud Engineer Information Technology and Services Used the software for: 1-2 years ### "Agile project and task management tool" November 2, 2025 5.0 Pros I like the Ease of Use that makes it simple to navigate, along with the wide Number of Features that support project tracking and reporting. It solves the problem of scattered communication by providing a centralized platform where everyone can see progress, priorities, and deadlines. Cons I think that the customer support could be faster in response, and with our high frequency of use, even small dealys can affect productivity. Review Source ZS Zoe S. Supervisor Education Management Used the software for: 1-2 years ### "Best Tool for Task Management" April 22, 2025 5.0 Pros The pricing rate is very worth it. I also love the simplicity of Jira, the UI is so easy to navigate through Cons I had issues integrating Jira with other tools but the customer support helped me fix it. Otherwise no other issues Alternatives considered [Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Jira I was given discount when purchasing Jira Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) The initial software was very expensive to maintain Review Source JD Jackie D. Logistics Analyst Telecommunications Used the software for: 2+ years ### "Easy of Use - JIRA" June 10, 2025 5.0 Pros I like that it is easy to learn and search. I also like the security features available. i.e. not everyone can access/ edit tickets. Cons It is sometimes hard to locate past tickets and tools. Workboards are confusing. There is also no easy way to locate IT related concerns via JIRA itself. Review Source VR Verified Reviewer Regulatory Engineer Medical Devices Used the software for: 6-12 months ### "Great Project Organization Tool" March 26, 2026 5.0 Pros Great for organizing projects and task tracking. Intuitive software that can be used for any size project and any size team. Cons For small teams it can be hard to use the software to its full extent. There are a lot of features and managing a built out project in Jira is very time consuming. Review Source SR Samuel R. Program Director Civic & Social Organization Used the software for: 2+ years ### "How i use jira to keep projects organized" May 5, 2025 4.0 Jira, as it turned out, has enhanced the way we monitor our leadership initiatives from planning for the project to releasing it into the wild making it more seamless to hit our targets and deadlines. Pros Jira is great for managing all the projects we do internationally. I love using its task tracker function to hold everyone accountable. Cons It’s a bit fiddly to get to grips with the set-up to begin with, especially for team members who are new to project management software. Review Source VP Vicky P. HR Systems and Reporting Manager Publishing Used the software for: 2+ years ### "Jira Service Desk Management for HR" November 12, 2024 5.0 Very positive implementing and using Jira Service Desk Management as a Case Management and Queries Inbox solution. Quick implementation and adaptive enough to allow for continuous development and improvements to our workflows. With technical resource within the HR function, little to no IT support was required to build or roll out the platform. Pros Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services. Cons Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Jira Better value for money, easier build and implementation for non-technical resource. Review Source GC Gonçalo C. Software Engineer Computer Software Used the software for: 2+ years ### "Works as Expected" November 14, 2024 4.0 I have been using Jira for a while and saw it evolve with time. I have also used other tools but haven't got the same experience as with Jira. It's really easy to quickly track work, go back to add more details, and customize the platform for my needs. Overall, I am happy with it. Pros The UI is clean and there is a lot of customization options with features like JQL, boards and projects. It's really easy to setup a project, a board, add people, and then customize the swimlanes however the team likes. This is for me a really important feature because even though we all follow agile, not everyone adopts the same principles and methodologies. Teams should be able to adapt the tool to their needs and that's a big step towards success. The reports are also ok, at least for a quick glance at the performance of a certain project (with burndown chart, velocity, etc.). I've also used the API for some automated actions, it works as expected for me. Cons Bulk actions are quite hard to do. There are some easy actions (like moving a group of issues to a sprint) but if we try to do something more complex like closing a group of tasks as Done with a certain sub-status (ex. Cancelled, Won't Do, etc.) it's not easy for me at all. Finally, the pricing seems a bit high for smaller teams and starting companies. Review Source Adam Victor B. Software engineer Computer Software Used the software for: 2+ years ### "Very powerful too for issue tracking and management in general." May 26, 2019 5.0 Pros Very powerful and flexible. Quite easy to use, too. Sophisticated on what can do, and yet simple to users. Cons It is paid, and can be quite expensive. Some people feel it can be too complicated in its flexibility. May turn things too bureaucratic if not used with talent. Review Source DP Derrick P. Manager Education Management Used the software for: 2+ years ### "Jira is tailored for greatness" April 30, 2025 5.0 Pros Jira is great in terms of customizing task, tracking company's workflow. It is highly customizable and hence making it easy to use. Cons Jira has been working perfectly. I do not have any issues when working with Jira. In case I encounter I will update. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Jira has all in one functionality unlike ClickUp Review Source SP Srinivasa P. Quality Assurance Lead Information Technology and Services Used the software for: 2+ years ### "Great Ticket management tool ?" December 2, 2024 4.0 In one word, Its a necessary evil :) Great tool for progressing through the ticket and flexibility it provides, but average user will be lost in it. Pros One of the best ticket management applications. Ease of setting up plugins Large number of extension features Cons Searchability sucks. High dependency on project setup and structure of the fields. JQL has become so complex .. only power users can use it. Once the project is over and due to the fluidity of jira structure. Its impossible to get all the information in a consolidated manner. It is as good as the people who are managing it. Tool should be able to provide information the absence of processes but its other way around with JIRA .. Use AI. Review Source VR Verified Reviewer Database Administrator Telecommunications Used the software for: 2+ years ### "JIRA review." November 25, 2024 5.0 I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone. Pros It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved. Cons The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment. Review Source AD Angel D. Media Producer Media Production Used the software for: 2+ years ### "My agile development companion." December 26, 2024 5.0 It allows us to add structure to our projects of software development (Jira itself is the tool for such work), as well as maintain their transparency. It has enhanced communication, encouraged collaboration, and assisted us in delivering quality software with more effectiveness. Pros Jira is an essential part of our agile development team. I love flexibility of customizing workflows, bug tracking, sprint and generating intuitive reports. With the functionality to integrate with different development tools and the powerful API that we could use, we can push this Jira service exactly where we need and speed up our development process. Cons Jira has a robust suite of features to support developers, project managers, and testers, but the interface can feel overwhelming for new users and there is a steep learning curve for some of the more advanced functions. Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "Complex but essential tool for development" April 14, 2025 5.0 Overall this is a great tool for managing development. It does take a lot of resources to set up and then maintain. It could definitely be simplified. Pros Keeps track of all development work and bug reports, which are then categorised across different boards and function. Cons The search function does not work that well all the time. I find it easy to lose tickets lose overview of all the issues I'm working on. Review Source MM Mukesh M. Software engineer Marketing and Advertising Used the software for: 1-2 years ### "Most reliable for agile teams" November 25, 2025 5.0 Jira is very powerful when tracking software development tasks and bugs. It deeply support Agile methods like Scrum and Kanban. Pros The workflows are highly customizable in Jira. Every team can design their own process with specific statues, transitions, and rules. Cons The interface is overwhelming, setting up boards, workflows, and permissions takes time and often require admin experience. Review Source AH Ahmed H. Freelancer Program Development Used the software for: 6-12 months ### "Overseeing tasks" April 21, 2025 5.0 verall, my experience with Jira has been positive. It's a powerful tool that simplifies work and project management, including task assignment to team members Pros Leveraging Jira's flexible and tailor-made task management capabilities, you can assign responsibilities, observe progress, and trace task specifics. Collaborative efforts are also supported via Kanban boards and sprint management. Be advised, however, that it has a learning curve and necessitates instruction Cons The number of software integrations is not extensive. Moreover, the error notifications can occasionally feel a bit intrusive Review Source MZ Mia Z. Student Education Management Used the software for: 2+ years ### "Great requirement management tool" March 4, 2025 5.0 It works well for small teams to enterprise-level organizations and provides role-based access controls and fine-grained permissions. Pros I can customize workflows, issue types, and fields to match different project needs. Cons Jira can be overly complex, especially for new users. The interface has a lot of features, making it overwhelming for simple task tracking. Review Source GR Gowtham R. Senior Software Developer Financial Services Used the software for: 2+ years ### "Life of software developer with Jira" October 30, 2024 4.0 Jira has made life easier especially for the software developing team. Whatever software development cycle you follow, Jira would always have all its options to handle them. I personally liked the automation with gitHub that allows to update the status and give the right direction to various members accross so many different teams. Pros The ease to add or remove the tasks and handle various operations in the team Cons There are glicthes sometimes which we are unaware of how to handle them on immediate basis. Review Source Abhishek P. Developer Associate Information Technology and Services Used the software for: 2+ years ### "Project Management Tool" January 6, 2025 5.0 Highly integrable project management and tracking platform for ease of work and support. We can look on the raised matter , give updates to the team. Can manage and review previously open bugs , queries , projects. Easy to see multiple projects. Pros 1\. One of the best platforms to manage requests and provide updates to the team for ongoing and upcoming changes, projects, bugs, or any other raised matters. 2. Very customized dashboard and intuitive platform to use and manage. 3. Reliable and secure to the environment as well. Cons 1\. The learning curve is extremely vase, I took around 7 months for me to know this platform completely. 2. It is quite expensive as well. Review Source VD Volodymyr D. Quality assurance engineer Information Technology and Services Used the software for: 2+ years ### "Perfect tool for managing your IT needs " November 5, 2024 5.0 Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management and tracking. Its flexibility and extensive customization have made it invaluable, especially in complex projects. Pros I like most about Jira is its robust functionality for tracking tasks and managing projects, especially within Agile teams. The ability to create customizable workflows, track progress on Kanban or Scrum boards, and organize tasks with detailed labels, filters, and priorities makes it incredibly versatile. Cons I like least about Jira is that it can be quite complex and overwhelming, especially for new users. The interface has a steep learning curve, and navigating between different boards, projects, and settings can feel cumbersome. Customization options are powerful but can lead to confusion if not configured carefully. Additionally, Jira can sometimes feel slow or laggy with larger projects, impacting overall productivity. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.