# Page 13 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Jira the right OKR solution for you? Explore 15369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15369) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 13 - Reviews of Jira ## Showing most helpful reviews Showing 301-325 of 15369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Jackie D. Logistics Analyst Telecommunications Used the software for: 2+ years ### "Easy of Use - JIRA" June 10, 2025 5.0 Pros I like that it is easy to learn and search. I also like the security features available. i.e. not everyone can access/ edit tickets. Cons It is sometimes hard to locate past tickets and tools. Workboards are confusing. There is also no easy way to locate IT related concerns via JIRA itself. Review Source TS Titilayo S. Founder Non-Profit Organization Management Used the software for: 2+ years ### "THE REAL "G" PLATFORM FOR MANAGING PROJECTS" January 23, 2025 5.0 Ive been using jira for 2.5 years and so far so good The customer care services is one of a kind Pros It is an excellent platform for project management It is easy to use It is cost effective It helps us keep track of tasks Cons There's nothing to complain about jira it is the goto for project management Review Source MM Mukesh M. Software engineer Marketing and Advertising Used the software for: 1-2 years ### "Most reliable for agile teams" November 25, 2025 5.0 Jira is very powerful when tracking software development tasks and bugs. It deeply support Agile methods like Scrum and Kanban. Pros The workflows are highly customizable in Jira. Every team can design their own process with specific statues, transitions, and rules. Cons The interface is overwhelming, setting up boards, workflows, and permissions takes time and often require admin experience. Review Source VR Verified Reviewer Associate Director Information Technology and Services Used the software for: 2+ years ### "E2E With Jira" December 12, 2024 5.0 My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer Jira over the other similar tools available in the market. The APIs from Jira offer a great flexibility to integrate with automation code. I will recommend Jira to manage and plan your work. Pros Jira offers a lot of great features specially the end to end application life cycle management. Integration with test case management tools like ATM, Xray, Zephyr offer a great flexibility and options to manage test cases, execution and planning. I liked the Dashboard widget options and ease to create custom queries with Jira. The charts and trend give a lot of good insight into the project. Cons I worked on many other tools similar to Jira but Jira is the best tool I liked. I don't find anything which I don't like about Jira. However, there were few times when I had to do some workaround to create the test execution reports but that's not a concern. Review Source WL William L. Account manager Hospital & Health Care Used the software for: 1-2 years ### "Un logiciel de gestion des tickets efficace " May 14, 2025 4.0 Globalement satisfait par ce logiciel de ticketing qui se montre flexible en fonction des utilisateurs et des besoins. C'est pas le plus économique, mais l'adaptabilité a un coût.. L'interface est très austère et mériterait un coup de fresh pour en faire un outil plis attractif. Pros Gestion et suivi efficace des tickets Inter-operabilité Flexibilité Cons Interface pas très sexy Intuitivité pas toujours évidente Gros nombre de fonctionnalites qui n'est pas évident pour s'y retrouver lors des débuts Review Source NK Nicholas K. Accountant Design Used the software for: 6-12 months ### "It easy to use and helpful " December 4, 2024 5.0 It is very reliable and allows me to create tickets and subtasks to allow me to keep track of my issues. Pros I like the ability to assign tasks to multiple users and comments. It makes it easier to manage sprints,prioritize work and stay on top of deadlines,which improves overall productivity and collaboration. Cons I have nothing to complain about the software. Review Source JB Jennifer B. Operations Coordinator Paper & Forest Products Used the software for: 1-2 years ### "Easy to use" March 11, 2026 4.0 Easy to open and follow a ticket from beginning to resolution. I liked the ability to search similar issues and find solutions that may have been more difficult using tribal knowledge Pros Jira made it easy to submit and follow a ticket. Adding information or followers to the ticket was simple. Cons It was difficult for us to tie tickets together (similar/same/recurring issues). Having this would have made it super easy to track/tie issues Review Source MC Mark C. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great tool for project management and highly customisable" May 1, 2025 4.0 We have found jira a really powerful tool and we've been able to utilise it not only for our technical teams but also for our Marketing team as well as managing renewals. Pros Jira is a great tool for managing and coordinating work streams across different teams, it is highly flexible and customisable but also out of the box it provides a great way to visualise and track ongoing and completed work. Cons Although highly customisable there is quite a lot going on within the interface so initially it can be a bit overwhelming. Review Source BJ Bartosz J. Head of Technology Marketing and Advertising Used the software for: 2+ years ### "There's no better solution than jira at the moment" December 5, 2024 5.0 I use it for about 6-7 years and it sill gets better. JIRA is a pioneer in the product management filed. You can use different solution, but JIRA is the most frequently chosen tool. Pros Comprehensive sets of tools every Product Owner / Product Manager needs. Professional, frequently updated, solid tool to manage stories/tasks/bugs and so on. In brief summary: - Task fields customization - Integration with BitBucket (I can easily see what task has been deployed to stage/prod, and what needs to be deployed) - Integration to slack/google chat that alerts me when deployment has crashed - Timesheet integration to manage hours spent on a given task - Confluence integration, where we set our working agreement document, and knowledge base Cons Sometimes crash or gets slow, but it happens veeery occasionally. So don't take it as a real disadvantage Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Jira More comprehensive, more accessible tools to use right away, more common in support/IT teams Review Source FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Monitoring Progress With Jira's Incredible Tracking Features " March 10, 2025 5.0 Jira is an all-in-one platform that has all the features and tools that I need to work with in one place. Pros Jira is a wonderful software for monitoring progress of my projects. It is easy to use Jira because it has a user-friendly interface. Jira has everything I need in one place. It makes things easy for me. Cons I haven't found issues with Jira and am glad for that. Review Source MP Michal P. Software Engineer Accounting Used the software for: 2+ years ### "Jira re review" April 7, 2026 5.0 Pros Jira is state of the art, they integrated an AI assistant which has bee very helpful in filling out the content of tickets. This allows the team to quickly create fully filled out tickets following a good style. Cons The sheer amount if data is overwheleming and requires a full time person just to keep jira organized. The AI feature helps but I think it can be furtger automated Review Source MK Minal K. Application Development Team Lead Information Technology and Services Used the software for: 1-2 years ### "Professional, Clear and Developer-focused tool" June 18, 2025 4.0 It is good for agile workflows. As a developer, I break down my tasks and update the status from time to time. Pros Flexibility and customisability. Every story, bug or task can be tracked in granular details with labels and priorities. Cons It can be complex sometimes and UI is cluttered. With large projects, performance can be slow, especially in older versions. Review Source Adam Victor B. Software engineer Computer Software Used the software for: 2+ years ### "Very powerful too for issue tracking and management in general." May 26, 2019 5.0 Pros Very powerful and flexible. Quite easy to use, too. Sophisticated on what can do, and yet simple to users. Cons It is paid, and can be quite expensive. Some people feel it can be too complicated in its flexibility. May turn things too bureaucratic if not used with talent. Review Source ZS Zoe S. Supervisor Education Management Used the software for: 1-2 years ### "Best Tool for Task Management" April 22, 2025 5.0 Pros The pricing rate is very worth it. I also love the simplicity of Jira, the UI is so easy to navigate through Cons I had issues integrating Jira with other tools but the customer support helped me fix it. Otherwise no other issues Alternatives considered [Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Jira I was given discount when purchasing Jira Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) The initial software was very expensive to maintain Review Source Christian C. Developer Staffing and Recruiting Used the software for: 6-12 months ### "Works well with other apps" July 29, 2025 5.0 Overall, my experience with Jira has been positive. It's a powerful tool for managing complex projects, especially in Agile environments. I appreciate how customisable it is — from workflows and issue types to permissions and automation. Once properly configured, it becomes a central hub for team collaboration, task tracking, and reporting. Pros Integration with Other Tools – Seamlessly integrates with tools like Confluence, Bitbucket, GitHub, Slack, and more. Cons You can get way too Many Notifications. The default notification settings can flood your inbox unless fine-tuned. Review Source IC Ivan C. IT Director Computer Hardware Used the software for: 2+ years ### "Herramienta Versatil, Escalable, Robusta y Segura" February 21, 2025 5.0 Es una herramienta que permite a los colabores ser mas eficientes, permite mantener registro de las actividades de forma organizada, estructurada. Pros Es una herramienta versatil, escalable, robusta, segura. Cons Quizá podria mejorar la interfaz, un poco mas actual. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Jira Por su calidad, precio por ser escalable, reobusto, seguro. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Por que Jira es mejor cinfigurable, es mas adptable a cualquier tipo de negocio. Review Source SR Samuel R. Program Director Civic & Social Organization Used the software for: 2+ years ### "How i use jira to keep projects organized" May 5, 2025 4.0 Jira, as it turned out, has enhanced the way we monitor our leadership initiatives from planning for the project to releasing it into the wild making it more seamless to hit our targets and deadlines. Pros Jira is great for managing all the projects we do internationally. I love using its task tracker function to hold everyone accountable. Cons It’s a bit fiddly to get to grips with the set-up to begin with, especially for team members who are new to project management software. Review Source DP Derrick P. Manager Education Management Used the software for: 2+ years ### "Jira is tailored for greatness" April 30, 2025 5.0 Pros Jira is great in terms of customizing task, tracking company's workflow. It is highly customizable and hence making it easy to use. Cons Jira has been working perfectly. I do not have any issues when working with Jira. In case I encounter I will update. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Jira has all in one functionality unlike ClickUp Review Source AS Anaïs S. Customer Education Ops Computer Software Used the software for: 2+ years ### "The perfect "tickets" solution" April 6, 2025 5.0 Perfect! Jira is super useful for us and make us gain a loooot of time. Pros We use Jira DAILY to manage our “tickets” for tasks and requests made internally, it's super useful for keeping everything tracked, organized and clear, so we don't miss a thing. The flexibility and customization of the workflows is great, and Jira's usefulness is undeniable in our work and a pillar of our organization. Cons I don't have much to say about it, you can always improve a product but I have no idea what Jira is doing wrong. Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "Complex but essential tool for development" April 14, 2025 5.0 Overall this is a great tool for managing development. It does take a lot of resources to set up and then maintain. It could definitely be simplified. Pros Keeps track of all development work and bug reports, which are then categorised across different boards and function. Cons The search function does not work that well all the time. I find it easy to lose tickets lose overview of all the issues I'm working on. Review Source GI Gabriel I. Founder E-Learning Used the software for: 6-12 months ### "Takes time to learn, but totally worth it." April 14, 2025 5.0 At the beggining it felt like a lot to figure out, but once I got the hang of it, it became my to-to for managin tasks, sprints and bugs. Pros It's insanely powerful for keeping track of most complex projects. Once everything is set up, you've got full visibility of what's going on, what's due and who is doing what. Cons It has a big learning curve. It's not very intuitive at first. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 2+ years ### "Good enough for if you're already using Atlassian, but otherwise - no" November 27, 2024 3.0 If you're in the Atlassian ecosystem, it's convenient to use. If you're not, and looking for a project management tool - there are many other options that are likely better for the price. Purchasing Jira separately to me only makes sense for small businesses with less than 10 users on it's lowest plan. Pros I was on an Enterprise plan via Atlassian, and didn't have the highest expectations for Jira - but I learned to love it. The UI isn't the greatest, but it's not bad for the price. Functionality-wise it's not far off from an Asana in terms of tagging and timelines. I like how they took from Confluence's UI to in the boards to help visualize tasks better. Cons It's just not enjoyable to use, and your project management tool is something you need to enjoy using everyday. I think it's the UI. It feels cold. Everything is easy to use because it's natural UI, but it's not fun to use and my team agrees. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Jira We actually started with Jira in the marketing team, and decided to switch to Asana completely. I still needed to use Jira though, because I was part of the product team who used it as well. There's plans to transition completely out of Jira for product as well however, so only our developers will use it. Review Source BH Bryce H. Ivy Tech Education Management Used the software for: 2+ years ### "Best for assigning and managing tasks" May 6, 2025 5.0 Pros It offers great customizable capabilities that meets our needs. It makes it very easy to assign and manage tasks Cons Jira is great. I have not seen anything negative about it. I am looking forward for upcoming updates. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) The overall functionality of Jira is way better Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 1-2 years ### "THE ULTIMATE TOOL FOR PROJECT MANAGEMENT " December 3, 2024 5.0 My experience with Jira has extremely been the best The platform is easy to use Pros It is very easy to track my work tickets and to link up other epic tickets or other related jira to keep track of all events happening It provides planning and tracking tools so teams can run smoothly It provides comprehensive insights into projects progress and team performance Cons Licensing is a bit costly but the services offered are of good quality Review Source RS Renata S. Senior Digital Designer Education Management Used the software for: 2+ years ### "Project and product management in one place" December 2, 2024 4.0 Jira is an excellent tool to manage agile projects, manage team's tasks, test and log bugs etc. Pros Easy project management, allows collaboration, sprint management, issue tracking and reporting Cons When moving one ticket to another project, we sometimes love some data that was available in custom fields, such as acceptance criteria. This can be found in history, but to re-add you need to reformat etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.