# Page 13 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Jira the right Resource Management solution for you? Explore 15309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 13 - Reviews of Jira ## Showing most helpful reviews Showing 301-325 of 15309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Akshay N. Project Manager Airlines/Aviation Used the software for: 1-2 years ### "Jira - Best for complex product development" June 26, 2025 5.0 Jira has been wonderful to work with. Project management and product development in a complex dev environment has been easier with Jira Pros JIRA is fantastic to use. The task management and Kanban board are easy to understand. Superb for handling complex software developments/Projects Cons On JIRA, I am not able to create multiple child tasks to get a better view holistically, so that I can have a branch mechanism for individual departments Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Jira Notion is better in branching internal tasks. Review Source DM David M. Director of Human Resources Non-Profit Organization Management Used the software for: 1-2 years ### "Jira is simple and a good product for it's value" March 8, 2025 4.0 Very good tool for managing projects and general updates. Good tool for internal employee requests and completion tool Pros Simple to use, Collaborative, Real time and flexible Cons More options and the reporting structure and tools could be improved Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Jira Ease of use and deployment. Cost and current integration already with our IS systems. Review Source VR Verified Reviewer Technical Learning Partner Computer Software Used the software for: 2+ years ### "Jira makes agile easy" October 14, 2024 5.0 I use Jira every day as part of my scrum team - it is a great way to visualize tasks and collaborate to achieve our goals Pros It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team. Cons It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition Review Source VV Vishal V. Sr. Software Engg Computer Software Used the software for: 2+ years ### "A user navigation to track the tickets" February 10, 2025 5.0 Pros Easy user interface, integration part is too good with other software tools, tracking is easy. Cons Sometimes it's hard to navigate to dashboard for the new user. Review Source OB Olga B. Director of Sales Information Technology and Services Used the software for: 6-12 months ### "One of the best product" May 30, 2025 5.0 Use it pretty much every day now and it's made a big difference in how I keep track of the team's workload. Hard to imagine running things without it honestly. Pros I like that I can just open the board and see right away what's stuck or moving. Helps me follow up with the right person without needing to send a bunch of messages. Cons Some parts take too many clicks, like when I want to change the view or find a specific sprint. Wish the search was a bit smarter, sometimes I type something in and still gotta scroll to find what I need. Review Source AS Adeniran S. Associate Traveling Secretary Religious Institutions Used the software for: 2+ years ### "My Review of Jira" December 16, 2024 5.0 Pros For the past two years, Jira has been the main backbone tool for project and task management in my organization. I like that it has a robust backend integration capability which advance features enrichment. Cons I do not have any drawback which I face when using Jira. Review Source Abu R. Software Engineer Computer Software Used the software for: 2+ years ### "Streamlined Project Management with Jira" October 8, 2024 5.0 Once we got past the learning phase, Jira significantly improved our project efficiency and collaboration. I highly recommend it for teams seeking to enhance productivity. Pros Jira’s flexibility and customizable workflows are fantastic for tailoring project management to any team’s needs. Its integration with tools like Confluence and Bitbucket enhances collaboration, and the reporting features provide valuable insights. Cons The initial learning curve can be steep, making it overwhelming for new users. Configuring advanced workflows might also be complex. Review Source OA Oluwalonimi A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Effective and Efficient " May 17, 2025 5.0 It’s an effective project management tool that helps with collaboration and communication among team members Pros I love using jira as a communication and management tool with the team for my projects. The ease of use and a user friendly interface makes it easy for all members of the team Cons I would say it can be quite complex for a first time user, but this gets better with time and after several tries Review Source MB Mary B. Technical Project Manager Computer Software Used the software for: 2+ years ### "Jira is AWESOME!!!" October 21, 2024 5.0 It’s a pleasure to use this tool and I get excited when I see companies using it because it I understand the efficiency it creates internally for teams. Pros The collaboration and transparency the tool creates inter-departmentally and cross functionally between companies is phenomenal. Cons Would love a way to request permissions within the product. I currently need to reach out to parties outside of the platform via email when I don’t have permissions to certain documents or boards, or want to be a watcher on a ticket. It would be nice if there was an ask for permission button within the browser. Review Source PB Paul B. Manager Insurance Used the software for: 6-12 months ### "A versatile projects and task management tool." June 24, 2025 5.0 Pros its simple interface it got that makes it easy to work with thereby allowing me to efficiently manage both my tasks and projects. Tracking the progress made on each projects have used this software to manage has been easy to do. Its instant messaging feature has also been helpful for me to pass productive information to employees. Its also easy for me to market our various projects which has helped to let people know about our services we render. I also like its notification feature as it keeps me on track on any development on managing my projects and tasks. Cons I often experience glitch when am using it to manage complex projects aside from this it works well for me. Review Source JB Jennifer B. Operations Coordinator Paper & Forest Products Used the software for: 1-2 years ### "Easy to use" March 11, 2026 4.0 Easy to open and follow a ticket from beginning to resolution. I liked the ability to search similar issues and find solutions that may have been more difficult using tribal knowledge Pros Jira made it easy to submit and follow a ticket. Adding information or followers to the ticket was simple. Cons It was difficult for us to tie tickets together (similar/same/recurring issues). Having this would have made it super easy to track/tie issues Review Source JC Jaya C. System Engineer Telecommunications Used the software for: 2+ years ### "It fits well into our agile workflow" May 26, 2025 5.0 Pros Jira has eased my life and has helped me to organize the dev work. Tracking bugs, sprint planning and following up tickets are all things that I’ve used it for without losing a block of momentum. Cons It sometimes made it confusing to see all the tickets in all the sprints that were currently active across different boards. Review Source MV Matthew V. Executive Assistant Education Management Used the software for: 2+ years ### "I have used Jira for four years now" June 10, 2025 5.0 Pros This has been the most powerful software I have ever used. It has a great user friendly interface. It is also very easy to learn. Cons I had issues of system lagging when loading Jira with large data volumes. However, the customer support helped me solve this. Review Source JW Jocelyn W. Manager Education Management Used the software for: 2+ years ### "Best tool for project management" June 19, 2025 5.0 Pros I love how powerful this tool is. It has been very easy to use and learn. I also love their pricing. Cons I do not have anything bad to talk about Jira. It has been the best. I have used it for more than two years. Review Source CG Constance G. Team Lead Enterprise Human Resources Used the software for: 2+ years ### "Using Jira for sales team " May 5, 2025 4.0 I used Jira for many years; we integrated it into our daily operations as our company scaled. It helped avoid informal exchanges over Slack and prevented losing track of recurring incidents Pros Best way to communicate with tech, product and ops teams and to track incidents internally Cons We don’t have control over the progress of the ticket, it would be useful to add real-time tracking, similar to what Trello offers Switched from [Slack](https://www.capterra.com/p/135003/Slack/) To have a better tracking for the tech team Review Source PV Peter V. IT Manager Education Management Used the software for: 2+ years ### "Jira Comprehensive IT ticket system" November 26, 2024 3.0 Fairly simple to use but back end configuration can be complicated Pros Comprehensive options when configuring the help desk for IT including SLAs etc Cons Linux based on premise boxes are hard to upgrade and configure Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Jira We are still looking into other products but for now Jira seems to be an industry standard for ticket systems in the UK Review Source AM Andy M. Senior account executive Health, Wellness and Fitness Used the software for: 2+ years ### "Very usefull tool for everyday project management" June 19, 2025 5.0 I use it to keep track of bugs, issues and also manage agile projects. The tool is very usefull regard of the organization type and size. Pros Jira Atlassian is one of the most usefull tools on the market. It has so many functionnalities that are easy to understand. Cons I don't have any negative reviews to say about Jira Atlassian. The tool is necessary for everyday work in the organization. Review Source MF Massimo F. Sales E-Learning Used the software for: 1-2 years ### "Jira: excellent app for service management" November 26, 2024 4.0 It's a powerful tool for IT teams, offering robust features for managing service requests and incidents with efficiency. While the learning curve and pricing may pose challenges, its integration capabilities and automation have changed the way I interact with customers and partners Pros centralized platform for managing IT service requests, incidents, and changes. Its integration with other Atlassian tools enables streamlined workflows and team collaboration. The platform's customizable dashboards, automated workflows, and robust reporting features enhance efficiency, while its user-friendly interface simplifies issue tracking and resolution for both agents and customers Cons It can feel overwhelming for new users due to its complexity and extensive customization options. Pricing may be a concern for smaller organizations, especially as the user base grows. The mobile app is a mess :-) Switched from [Easy8](https://www.capterra.com/p/136070/Easy8/) more features, much better integration with all my Atlassian ecosystem, easier to prioritize tasks and to plan work Review Source SW Sheen W. Product Manager Broadcast Media Used the software for: 6-12 months ### "Best in the market" June 23, 2025 5.0 Pros It is built for teams in a very realistic way. For example, it allows us to do standups, to organize our work in active sprints, etc. Cons There should be more transparency on all the changes made to a ticket. Sometimes it is hard to track who made what changes. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Jira has the ease of being used in development teams Review Source MG Mohammad G. General Manager Higher Education Used the software for: 1-2 years ### "Keeps my team on track" June 9, 2025 5.0 Pros With Jira, I can have a granular view of team velocity and pin point bottlenecks in the cycle. This has fit well into our agile workflow and enables everyone to be on the same page of what comes next. Cons JQL for custom queries is a little bit of a pill to digest using the search filter logic, though. During sprint retros I had to double check filters often. Review Source Parth S. QA Automation Engineer Information Technology and Services Used the software for: 2+ years ### "Best Project Management Tool " October 18, 2024 5.0 Overall I am very satisfied with all the features that Jira provides, It helps me a lot and helps me to save time. Pros Jira is the best project management and issue-tracking tool I have ever worked with. It allows me to customize my project workflow and track progress with the Dashboard feature. Cons Sometimes the customization It provides decreases the speed of the workflow. Review Source FH Florent H. Chef de projet AMOA Internet Used the software for: 2+ years ### "Vraiment la solution la plus adaptée Agile pour la gestion des projets." February 24, 2025 4.0 Pros Cette solution est vraiment efficace et surtout sur l'aspect Agile. Ce que j'apprécie le plus c'est son la gestion du backlog qu'on peut avoir. Cons C'est qu'il est assez cher pour les grandes structures je trouve Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Pour l'aspect agile et le partage des données consolidées à travers confluence aussi Review Source RC Ryan C. Analytics Manager Real Estate Used the software for: 2+ years ### "Powerful but slightly more complex" November 3, 2025 5.0 Pros Great ticketing management system. Seamless for collaboration and project management as well as prioritization Cons It has a steeper learning curve and could be costly for big teams. Interface is decent, could be more modern. Review Source BK Boryana K. Propositions Manager Financial Services Used the software for: 2+ years ### "Rigid, and not very customisable to cover all business functions, okay for developers" December 9, 2024 3.0 Pros Jira is good if you want visibility into the projects, the progress and pace and which a project is moving, risks as well. Cons Jira is primarily designed for developers and delivery-focused teams, but today’s multidisciplinary teams require tools that go beyond delivery. We need solutions that seamlessly connect strategy, customer research, and proposition development with the people responsible for building and delivering those customer experiences. Compared to the new tools available, Jira feels pretty rigid—you can’t easily tweak fields or settings to fit the way different teams work Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Changed employer, new employer requires us to use Jira. Review Source HT Hammond T. Research Manager Education Management Used the software for: 2+ years ### "Jira is the working greatly" May 23, 2025 5.0 Pros With Jira everything is possible. It is very simple to manage and organize my projects. It also allows integration of other tools. Cons So far so good. I have nothing bad to talk about Jira. It is now more than two years and it has been working well. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.