# Page 14 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Jira the right Resource Management solution for you? Explore 15309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 14 - Reviews of Jira ## Showing most helpful reviews Showing 326-350 of 15309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DN Darren N. COO Computer Networking Used the software for: 2+ years ### "Jira - The top management platform" December 26, 2024 4.0 Overall I love it, it just works when you're working with a large teams. Latency is okay once you've gotten used to it. Pros Simplicities, templating, the ease of use / to deploy a new board & permission system is a breeze. Cons The time it takes to load the website on an unstable connection, it takes way longer than necessary since the UI is pretty bloated Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Jira Price to feature ratio. Jira provided the best pricing out of all products Review Source SB Sreerekha B. Qa analyst Computer Software Used the software for: 2+ years ### "Use of Jira" April 16, 2025 4.0 Very easy to use easy to navigate, used by test teams and project teams to enter the tasks and defect management Pros This software is compatible with many platforms like windows and unix , used for filing the bugs fir tracking purposes Cons More features are required in terms of help files and usability and intelli search and help Review Source KB Kimberly B. Technical Project Manager Higher Education Used the software for: 2+ years ### "Abysmal quality for sky high price" October 30, 2024 1.0 We chose the data center product after the server product was discontinued because our users were familiar with it and did not want to move to something new. From the first install, it was a nightmare. Other products - if you want to move from one server to another, you just back up on the old server and restore on the new one. With Jira - we had to buy a plug in to import and export it all. That's where we started to see the data integrity issues. The plug in knew to check where dependencies were missing, but Jira never flagged any problems when something was changed that broke a dependency. I can't even begin to describe the endless stream of issues we've been facing for months. Atlassian is after your money, not your satisfaction with their product. Pros It supports two-factor authentication now. Cons This company ignores every software development best practice. Unresolved bug and feature requests on their support site are often more than a decade old. They rely on plug-in developers to make broken things work, and the plug-ins generally come with a ridiculously high price tag. No admin tasks, from the simplest data validation to proper relationships between Assets objects, can be accomplished without work-arounds. And the workarounds generally break other things. Data integrity is a joke in Jira and JSM, especially in Assets. If you want your data to be clean and accurate, be prepared to learn a lot of code. Review Source AD Adrian D. Head of Projects Education Management Used the software for: 2+ years ### "Jira is great" June 5, 2025 5.0 Pros I love how powerful Jira is. It has made it so easy to create and manage our projects in our organization. Cons I do not have anything negative about this great tool. I have never seen any issues when using it. It is perfect. Review Source EL Elle L. Account Manager Computer Software Used the software for: 1-2 years ### "Efficient and Effective " May 23, 2025 5.0 User friendly, clean interface and a simple tool that helps share information effectively and efficiently. Pros Really easy to use, I like all of the point and click categories, easy to implement across teams and between users. Cons I would like to be able to customize what’s listed on the board, to be able to make each box display what I want. Review Source AA Arnav A. Manager, Customer Success Information Technology and Services Used the software for: 2+ years ### "Reliable and Essential Tool for Project Management" October 30, 2024 5.0 I've used Jira a lot across different companies, and it's pretty much the backbone for tracking any issues, bugs, or new development work in sprints. In every place I've worked, Jira has been the go-to tool, so I’m really familiar with how it works and how useful it is. It’s great for keeping everyone on the same page, especially when there are multiple teams working together. Whether it’s sprint planning, tracking bugs, or managing ongoing projects, Jira makes it easy to stay organized and keep things moving smoothly. It’s reliable, and I’ve always found it helpful for managing projects effectively. Pros My entire company works on Jira wrt any issues , bug, improvement or sprinting new developments. All companies i have worked with uses Jira so there is no question about its capability. Cons I wish it can also be used like regular support tickets or one module of it like Zendesk Review Source JgC Joao gabriel C. Recepcionist Hospitality Used the software for: I used a free trial ### "Good software to organize and deal with the work life." March 7, 2025 4.0 I am having a great work with this software, it is literally very integrated and it really delivers what it promises. The overall control of work, the plan of organization of each one of them and also the IA work which makes it even more efficient. Pros Jira is a interesting software for organization, scheduling and control of work. I am only in the beginning but I am enjoying more then other software. Cons No problems so far, it gives more then promises. Switched from [Schedule it](https://www.capterra.com/p/159974/Schedule-It/) Jira it is easier and complex. You can have more functions and interactivity from it. Review Source MB Mary B. Manager Education Management Used the software for: 2+ years ### "Program Management made easy" February 25, 2025 5.0 Pros I love this tool. It is working well, so easy to use and learn Cons It is working well, I do not have any issues using it. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Jira The overall functionality of Jira is way better Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) I love its pricing, its worth it. I love it Review Source LB Lyna B. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Jira is neat, and helps all teams stay organized!" June 19, 2025 5.0 Pros Jira really helps my team communicate and manage multiple projects across many external teams. It is organized, and easy to use. Cons From an aesthetic perspective, Jira does seem a little outdated. They might benefit from cleaning up the visuals! Review Source AH Abdelfattah H. Senior Demand Planner Mechanical or Industrial Engineering Used the software for: 1-2 years ### "It is very good for tasks accountability" June 9, 2025 5.0 Pros With Jira, our team has been able to enhance handling with the sprint tracking and issue escalation. I have a good sense of progress from the reporting tools and the ticket dependencies prevent miscommunication. Cons Sometimes moving or updating multiple tickets takes longer than you would expect it to take and sometimes there are some delays when applying filters. Review Source JJ Jacob J. Assistant Director Education Management Used the software for: 2+ years ### "Great for team collaboration" May 28, 2025 5.0 Pros Jira is all in one program management tool. It combines tasks management, time tracking and chats in one place. Cons The mobile app lacks the most power that the desktop version. Otherwise, it has been working so well, no issues. Review Source LM Lachlan M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Jira was a real help to us" April 6, 2025 5.0 Excellent, makes easy to manage projects through the integrated scrum and other tracking views Pros It is simple to integrate it into development IDE or own development systems Cons Searching old tickets takes a while, and it does not offer any function for quiet search Review Source MK Marwan K. Cloud admin Consumer Goods Used the software for: Less than 6 months ### "Jira review from an IT admin" June 4, 2025 5.0 Overall, Jira is a powerful project management tool that enhances team collaboration, especially in software development and IT projects Pros What I liked most about Jira is its flexibility and customization for project and issue tracking. The integration with other Atlassian tools (like Confluence and Bitbucket) is seamless, and automation rules save time on repetitive tasks. Cons Setting up custom workflows and permissions can be tedious, and performance may lag slightly with large-scale projects or excessive custom fields. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Previous company that I was employed in was using ServiceNow as its ticketing system. Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Assist me to monitor sprint velocity" June 18, 2025 5.0 Pros I have used Jira so much to track the agile sprints, and now it makes up the backbone of my process. It maintains transparency in making decisions within the team and provides flexible boards and filters. Cons The interdependency of tasks sometimes halts unpredictably leading to incorrect due dates. I have experienced cases where parent-tasks lose subtasks. Review Source PR Phillip R. Supply specialist Banking Used the software for: 2+ years ### "Jira is a useful tool" April 7, 2025 4.0 It's great for charts and tracking what department ordered what item Pros It is helpful with our co workers placing orders for us to fill Cons You can't track costs at all so it's not very useful in that aspect Review Source BS Bob S. Marketing Assistant Education Management Used the software for: 2+ years ### "Excellent tool for tasks management" May 28, 2025 5.0 Pros The best thing that I like about Jira is that it is very easy to integrate with other powerful tools. You can also automate repetitive tasks. Cons Jira has been working well. However, the systems sometimes becomes a bit slow when handling complex projects. Review Source HH Hector H. Sr. Business Analyst - Project Manager Higher Education Used the software for: 2+ years ### "Excellent all-around project management / work-tracking tool" October 16, 2024 5.0 Jira is an excellent all-around project management / work-tracking tool. Rather than being a bug tracking application, it allows to plan, execute, and monitor the whole lifecycles. Working with it for over 12 years, I've seen it grow in many features and capabilities that facilitate team work. Pros \* Easy to learn and use. \* Powerful, flexible, and useful features for managing work and projects. \* Has many templates for managing work via Scrum, Kanban, Waterfall, etc. \* Timeline, backlog, and board features are super helpful for communication, collaboration, and coordination of work. \* Plenty of capabilities for integrations and add-ons for enhanced / additional functionality. Cons Jira in itself is sufficient for most things and while add-ons could increase features and potentially productivity, they can be expensive depending on the number of users. Capabilities and limitation differences between team-managed and company-managed projects can be confusing. The former is a simplified setup that facilitates system administration by giving teams autonomy, but it can be frustrating to manage and work with its limitations. Review Source JP Jean-Louis P. Scrum of Scrum, Delivery Manager, Pilote d'engagement Insurance Used the software for: 2+ years ### "Utilisateur régulier" December 20, 2024 4.0 En tant que scrum of scrum, j'utilise, consulte, modifie tous les jours les différents backlog des équipes gérés dans JIRA sans aucune difficulté Pros \-Permet de définir un workflow dans JIRA pour un meilleur suivi de la demande métier avec historisation des commentaires en taggant des personnes -Possibilité de faire des filtres suivant des critères et l'exporter ensuite dans excel - Lien avec Bitbucket Cons Difficulté pour ajouter des nouveaux états dans un workflow existant puis migrer les tickets déjà existants sans cet état Review Source VR Verified Reviewer Agent Information Technology and Services Used the software for: 1-2 years ### "Good tool for troubleshooting tickets and help requests " December 7, 2025 5.0 Overall it is a good price for what it accomplishes and has helped with ticket submission for IT issues Pros It is a good resource for our IT department and for placing support tickets. It is easy to use and helps streamline requests for help Cons I wish there was more personalization and ability to track the tickets better but it accomplishes what we need it to do Review Source NL Nicolas L. Owner Computer Software Used the software for: 2+ years ### "Still a great product that needs to clearly define it's course." October 3, 2024 4.0 Jira is a great project management tool that we will keep using in the foreseeable future. It has, however, a growing number of shortcomings that, if not addressed, will lead to a migration to Linear. Pros \- Great set of functionalities. - Great automation. - Fantastic integration with other tools. Cons \- Team-managed and company-managed are an unnecessary distinction that create a lot of overhead and annoyance on the project management process. - Team-managed projects have functionalities that are not present in company-managed projects and vice-versa. - Lackluster documentation. Review Source JR John R. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Jira - great to move your software goals forward - but "blobbing" of features makes it tricky to use" December 11, 2024 4.0 Jira is a great software development collaboration tool, and I really enjoy using it regularly Pros I like that Jira has a ton of tools to help my team quickly collaborate on our software development tasks! Cons In recent years, Jira has bought up a lot of other tools and shoe-horned them into Jira. This has made it harder to use than it once was. Review Source DH Derek H. Assistant Manager Education Management Used the software for: 2+ years ### "Jira makes project management effortless" May 27, 2025 5.0 Pros The best part of using Jira is how well it integrates with other tools. It allows flexibility in our organization. Cons Jira works well. However the notification system need to be upgraded for timely updates. Otherwise, I do not have other issue Review Source JD Jonathan D. Manager Education Management Used the software for: 2+ years ### "Jira is worth the price" May 19, 2025 5.0 Pros The simplicity of the user dashboard makes it great. It is also very affordable compared to its return on investment. Cons So far so good. There is nothing to dislike about Jira, it has been working well. We are looking forward for the updates. Review Source VR Verified Reviewer DevSecOps Engineer Marketing and Advertising Used the software for: 2+ years ### "Modern tool for tracking issues and creating new feature/bug/support tickets" January 3, 2025 5.0 Ive been working with Jira for more that 5 years. Pros \* Possible to have separate projects \* tons of possibilities to customize tickets templates \* Possible to link ticket to SCM pull request Cons Sometimes mandatory fields in the ticket are a bit overwhelming Review Source AT Adam T. Software Analysts Food & Beverages Used the software for: 2+ years ### "Streamlined Project Management for Teams" February 22, 2025 4.0 The product was very useful after we became familiar with it. It is one of those projects that our company cannot do without when managing the complex projects Pros ira has truly played a significant role in our case with regard to the projects we handle by efficient control of all the tasks and milestones. Among the customization options are the ones greatly loved Cons With all the various settings and configurations, it is really complicated at first time Review Source Talk to a Capterra advisor for free and get results within 15 minutes.