--- title: "Page 2 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Jira the right IT Project Management solution for you? Explore 15781 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/19319/JIRA/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Jira 4.4 (15762) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Jira ## Showing most helpful reviews Showing 26-50 of 15762 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Senior Android Developer Used the software for: 3-5 years ### "Jira: Best Software Ticketing System" August 2, 2026 5.0 I like that Jira has its own markup language. It is easy to use, easy to customize, and easy to understand. Pros I think Jira is the best ticket system on the market. I like how it is easy to customize testing work flows for easy team collaboration. Cons Honestly, out of all the systems, I cannot say I have a complaint. They even offer free membership up to 10 users! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Easier to use and cheaper. Trello was hard to figure out and lacked features that JIRA has. Review Source Product Owner Used the software for: 1-3 years ### "Jira, the best technical task management tool!" May 9, 2022 5.0 Overall, it was a great experience using Jira. We're still using it, exploring it and learning that how to improve our development processes and make ease for both management and the developers. Pros \- Easy for devs to understand - Easy to integrate with bitbucket - Easy to integrate third party apps like slack, zephyr and many more - Help employees to manage their tasks and track their production time - Help management to keep track of progress of the project and also to get an idea of employee's performance. Cons A bit lengthy tool, for new users, one should be able to use it once s/he will spend 1 month on it. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Because of features and ease. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing Jira Because of having more functionalities, and flexibility. Review Source Ganesh R. Systems Engineer Used the software for: 1-3 years ### "Reliable tool for managing software projects" September 2, 2026 4.0 Overall, my experience with Jira has been good, I mainly find it useful for tracking development tasks, bugs and project progress. Once the workflow is set up, it becomes much easier to manage work and keep track of what is pending or completed. Pros I like how Jira keeps tasks, bugs, and project work organized in one place. It makes it easy to see what needs to be done, track progress, and keep everyone on the same page. The boards and issue tracking are especially useful for managing development work. Cons Jira can feel a little complicated when you first start using it. especially with all the different settings and options. Some screens also have more information that I need, so it can take a bit of time to get used to the interface. Review Source Achal K. Sr. Analyst Used the software for: 3-5 years ### "JIRA" December 2, 2020 5.0 Jira is itself a technology I will say. I have been using this software for more than 5 years now. With both as a user and JIRA developer. With almost more than 5 years of my career, JIRA helped me in each and every project no matter what process you follow KANBAN, Agile all the tasks, projects,users, tickets can be managed by using JIRA. Pros JIRA provides a solution for almost all project management issues. A lot of companies are migrating from Service now to JIRA software due to its pricing and features. Jira has a lot of subsidiaries and compatible with third-party plugins and apps. Easy to use, customizable to list a few. Cons No cons as such but yes with the complex features provided by JIRA software will require good knowledge or hands-on to go with. Reasons for choosing Jira Its customization and adaptability. With changes, requirements in processes and workflows were an immense need of time.JIRA provides a lot of features which other products lack in . and also the price segment in which it fits in, put the icing on the selection. Review Source Technology Associate Used the software for: 1-3 years ### "The Necessary Evil of Software Development" September 27, 2026 5.0 Jira Software is highly polarizing, typically described as a "love-hate relationship." While teams love the deep visibility and robust tracking it offers leadership, individual contributors often find it heavy, slow, and overly bureaucratic. Pros Jira's deep alignment with Agile frameworks, powerful workflow customization, and seamless ecosystem integrations Cons Jira can easily turn engineering culture into a rigid bureaucratic process. Simple tasks get buried in long, modal-heavy forms with mandatory fields and strict status transitions Review Source Technical Lead Technical Lead Used the software for: 1-3 years ### "Best tool for Project & Product management " March 24, 2022 4.0 Very useful , easy to use and track and monitor project management activities Pros We used Jira every day for development and Product management for creating, assigning and updating tickets ,user stories and tasks. Cons Though it's A very useful and easy to use and riched with features but scrum methodology I think Azure devops board is far better in sprint management Switched from [Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) Since our product was in production so jira was more suitable option in Agile Kanban Project Management Review Source Guillaume T. Director of AI Used the software for: Less than 1 year ### "Pays off at scale, overkill for a small team" September 7, 2026 4.0 Good tool with a real setup cost, and the trade-off is easy to sum up. If you have the scale and someone owning the config, it pays off and I would pick it again. If you are five people trying to ship fast, it will slow you down. Go in knowing that and you will be fine. Go in expecting it to work out of the box and you will be frustrated by month three. Pros The traceability is what I keep coming back to. Six months later I can open a ticket and see who decided what and why. No chat tool gives you that. Integrations and automation rules also do real work. A lot of the manual back and forth we used to do just disappeared once we set the rules up properly. And it holds up when you grow. We went from one project to several teams without the whole thing falling apart, which is not true of most tools I have used. Cons It is heavy for a small team. Under ten people the ceremony costs you more than it gives back, and you feel it every day. The admin side is a job in itself. Workflows, permissions, schemes, you need someone who actually owns the configuration. If nobody does, it drifts into a mess within a few months. We learned that one the hard way. Review Source Richy O. Founder & CEO Used the software for: 3-5 years ### "Best Bang For Your Buck" March 26, 2020 5.0 It's the best software out there to manage a team so overall I am very happy and so are all of my developers. Pros Jira makes it super easy to manage a team and helps each developer stay on top of their tasks, keep track of everything they are doing, and easily communicate with other team members. Cons Maybe a bit of help with integration would be amazing for anyone that has no idea what they are doing but otherwise it is AMAZING. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/) Github was not nearly as advanced as Jira when it came to managing a team and collaborating. Reasons for choosing Jira I tested both of them and Jira was more user friendly. Review Source Analyst Used the software for: 1-3 years ### "Jira - Tested Project Management tool" August 23, 2026 5.0 Overall satisfied and a regular day to day user for Agile projects. This is used by the company as standard Pros Able to track project end to end Who it is assigned Status of each project and task status Backlog maintenance Cons Formatting inside the description is not very user friendly especially font coloring is not easy and user friendly Review Source Syed Amir A. Associate Manager - RPA Used the software for: 3-5 years ### "JIRA - Project Tracking tool" March 8, 2022 5.0 We manage the Robotic Process Automation lifecyle with this tool, overall project tracking, managing the tollgates, code deployments and so on. Pros It is very user friendly, ease of tracking multiple task in a project such as timeline, hug tracking and so on. Cons Sometimes customisation is not that easy as compared to Azure Dev Ops, otherwise it is an amazing tool Switched from [Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) The client proposed to use JIRA instead of Azure Dev Ops. Not a personal choice. Review Source HOD Used the software for: 1-3 years ### "Great for Dev Teams, Heavy for Everyone Else" September 5, 2026 5.0 Jira remains the gold standard for software engineering. Its workflow tailoring and tracking precision are incredible. However, configuration is a chore, and the UI feels heavily dated. Pros Unmatched sprint customization and agile workflows. Deep engineering tool integrations and tracking. Cons Clunky, overwhelming, and slow interface. Additionally Steep learning curve for non-technical users. Review Source Mohit G. Product Manager Used the software for: 3-5 years ### "Best ticketing system out there" August 7, 2019 4.0 Pros Broad range of functionality, and the amount of customization you can do with your instance of JIRA. Cons Adding features also adds to feature bloat and complexity. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) JIRA is clearly better than VSTS, as it's meant for a ticketing system to engineers to work on. While VSTS is more of a devops tool. Review Source Kerstin P. Account Executive Used the software for: 1-3 years ### "Project Management and Ticket Tracking works well Inside Jira" September 24, 2026 4.0 Overall I like this system to track and manage tickets. It's easy to check in and use, and the notifications work well. Pros Easy to track open tickets and comment back and forth to other collaborators. EMail and slack integration work well. Cons sometimes its overwhelming and difficult to find things in the system. I have to know what to search for. Review Source QA Engineer Used the software for: 3-5 years ### "Good Test Management Tool" April 29, 2020 5.0 Pros Capability to store Epic, User Story, Task, Sub Task, Test Cases, Defects Cons Navigation and UI is little confusing, Administration is little confused Switched from [Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/) Contain more capabilities to integrate third party applications, build and deployment Review Source Tushar G. Cloud Engineer Used the software for: 3-5 years ### "Strong Project Collaboration and Task Management Platform" June 15, 2026 4.0 My overall experience with Jira has been positive. It has helped improve project collaboration, team collaboration, and task management across multiple projects. The platform is flexible and offers useful reporting features that help track progress and identify bottlenecks. Although there is a learning curve, it becomes easy to use once the team is familiar with the workflows. It delivers solid value for money and has been a reliable tool for managing day-to-day activities. Pros Jira has been very useful for task management and project collaboration. It allows teams to track work efficiently, assign responsibilities, and monitor progress through customizable dashboards. The platform supports strong team collaboration and integrates well with other tools. Overall, it provides good value for money considering the features available. Cons While Jira is powerful, the interface can sometimes feel complex for new users. Setting up workflows and permissions may require some learning and administrative effort. Customer support is helpful, but response times can vary depending on the type of issue. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We needed better workflow management, project tracking, and reporting capabilities. Jira offered more customization options and better support for managing larger projects and cross-functional teams. Review Source TH TORI H. SYS ADMIN Used the software for: 1-3 years ### "Dev Ops Is Great" November 29, 2024 5.0 We have enjoyed using it for our environment and find it a genuinely friendly tool to have implemented. Pros We use devops for all of our task management for our environment. Cons There is nothing that I do not currently like about DevOps. Review Source System Integration Development Engineer Used the software for: 3-5 years ### "A superior business project management tool." March 13, 2026 4.0 The overall experience is excellent, though the price is on the high side and the functionality is somewhat complex. Pros Our team manages projects using Jira. For me, task scheduling and bug submission and resolution are the features we use most frequently. Cons The functionality is overly complex, with redundant features compared to Openproject, and the price is on the high side. In fact, most of these features can be found in free systems. Additionally, the UI isn't intuitive enough—I often struggle to locate the entry points for specific functions and have to rely on bookmarks to save the pages I need. Switched from [OpenProject](https://www.capterra.com/p/152761/OpenProject/) Due to team requirements, we transitioned from the free Openproject to Jira. Alternatives considered [OpenProject](https://www.capterra.com/p/152761/OpenProject/) Reasons for choosing Jira The difference in price and functionality, as well as whether the configuration is straightforward. Review Source Backend Developer Used the software for: Less than 1 year ### "Jira is one of the best project management tool out there." March 14, 2022 4.0 I have been using Jira for over six months now and it's one of the best product management tools I've ever used. As a backend developer, I spend most of my time on Jira, whether it be creating issues or following up on them. It has a lot of essential features that help me manage my tasks as well as keep track of all the new features we've implemented and the work that our team is doing. It is also great for communicating with my team. I can prioritize tasks by dragging and dropping them into different areas of the board so everyone knows what to take care of next and when it's time to discuss something, we can easily find it on the board without scrolling all over Jira. Pros Jira got all the features we need, and we can get up and running in no time. I love how they've tackled complicated processes like reporting, budget management, and customer feedback in a way that's easy to understand. Cons I like that Jira is easy to use and allows me to prioritize tasks quickly. I also like that I can create subtasks within a task. I don't particularly appreciate that the software is not user-friendly. It takes time to learn how to navigate through and get comfortable with the interface. Review Source Process Associate Used the software for: 3-5 years ### "Reliable Project Management with Room for Better Email Handling" July 17, 2026 4.0 I have worked with Jira for about two years, primarily using it for ticket management and team collaboration. Overall, my experience has been positive. I especially liked the email customization options, which helped tailor notifications and workflows to our team's needs. One challenge I experienced was with email-based ticket creation and status tracking. At times, a small issue—such as an incorrect or missing email subject or keyword—could prevent a ticket from being generated or updated correctly. I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency. Overall, Jira is a powerful and reliable project management tool with excellent collaboration and task management features, though I believe the email handling and reporting experience could be made more intuitive. Pros What I liked most about Jira was its strong project and team collaboration features. It made task management simple with customizable boards and clear progress tracking, helping everyone stay aligned. I also found it easy to use after getting familiar with the interface. Jira offers good value for money considering its features, and the customer support resources and documentation were helpful whenever I needed assistance. Additionally, integrations with diagram tools made it easier to visualize workflows and plan projects effectively. Cons The feature I liked least was the status reporting. While it provides useful information, I found some reports to be more complex than necessary and not always easy to customize or interpret at a glance. A simpler and more intuitive reporting experience would make tracking project progress even more efficient. Review Source Gaurav S. Sr. DevOps Engineer Used the software for: 1-3 years ### "Developer friendly best agile management tool" May 19, 2022 5.0 We have been using Atlassian Jira and other Atlassian products in our project for more than 3 years now. Its been a pillar for us to track overall project journey, right from tracking small subtasks to huge milestones. This tool is best for scrum master to have a single screen shared during scrum calls and thats enough. This tool is been used here as a multi-purpose tool for agile development, project management, collaboration, issue/bug tracking, backlogs and development tracking. So I would say this is one of my favourite tool while working in this DevOps culture and I would definitely recommend to have this tool in each project lifecycle. Pros 1\. Supports Issue tracking, task management, project management and collaboration. 2. Easy to create user stories, divide into sub tasks, track the progress of the tasks, label, categorize and prioritise tasks and we can get a complete picture of project goals. 3. Supports different reporting such as burn down/up charts, velocity charts, estimation, etc. 4. Out of the box many integrations, including atlassian confluence and bitbucket integration. 5. Highly customisable dashboards and supports sprints and kanban boards. 6. Task notifications and linking of tasks to other dependent tasks. Cons 1\. Sometimes it takes very long time to refresh/load the board. 2. Quite a learning curve since lot of features and sometimes becomes complex for new users. So initially its kind of time consuming to put efforts in learning the tool. 3. Sometimes get unknown token error and then we have to reload a page. Review Source Software developer Used the software for: Less than 1 year ### "A powerful tool for team task management and cross-department collaboration" June 12, 2026 4.0 Pros What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity. It helps centralize work in one place, making it easier to assign responsibilities, monitor priorities, and understand the status of each task at a glance. Jira is especially valuable for project and team collaboration because it allows different teams to work on the same workflow, share updates, leave comments, and keep everyone aligned on deadlines and responsibilities. I also appreciate its flexibility: it can be adapted to different types of projects, from simple task management to more complex workflows involving multiple teams. In terms of value for money, I think Jira offers strong value when it is used consistently by the whole team, because it reduces confusion, improves visibility, and helps manage projects more efficiently. The boards, filters, dashboards, and reporting features make it easier to follow progress and identify bottlenecks. While it is not mainly a diagram creation tool, its visual boards and integrations can still help represent workflows and project progress in a clear way. Cons What I like least about Jira is that, at first, it can feel quite complex and not immediately intuitive, especially when trying to find the section related to your own tasks. For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently. The learning curve is probably the main downside, particularly for people who are not used to project management tools or agile workflows. Jira becomes much easier once you understand its logic, but the initial setup and onboarding may require guidance from more experienced team members. Another aspect that could be improved is ease of use for simpler needs: because Jira is very powerful and customizable, it can sometimes feel heavier than necessary for small teams or straightforward task management. Also, when it comes to diagram creation, Jira is not the most complete solution by itself; it usually requires integrations or additional tools to create more advanced diagrams or visual documentation. Review Source NLP Researcher Used the software for: 3-5 years ### "Extremerely rich management ecosystem." May 31, 2022 5.0 Jira helps to track work not only at a team level, but also at a company level. It helps to show dependencies between task, projects and long term plans. At first sight, the abundance of features might seems daunting, but Jira is a tool definitely worth investing time into as it quickly turns into might weapon in hands of experienced user. Pros Jira is an extremely rich management ecosystem with dozens of features, which seems to applicable to almost any company or team. Cons Because of the abundance of features, Jira definitely has a steep learning curve. Not only finding or configuring new options might challenging, but even the basic interface requires some time to get used to. Especially for people, who don't have previous experience. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Review Source Aniket K. Software Engineer Used the software for: Less than 1 year ### "Reliable project tracking tool with a learning curve" May 8, 2026 4.0 My overall experience with Jira has been positive. I used it mainly for bug tracking and managing sprint tasks in an Agile environment. It helped the team stay organized and made it easy to track the status of issues. In the beginning, it felt a bit complex, but after getting used to it, it became an important part of our daily workflow. It improved coordination between testers and developers and made project tracking more structured and efficient. Pros What I liked most about Jira is its strong task and bug tracking system. It makes it easy to assign issues, track their progress, and manage them efficiently within the team. The Agile boards (Scrum/Kanban) are very helpful for sprint planning and daily tracking. I also liked the ability to customize workflows and dashboards, which gives better visibility of the project. Overall, it really improves team collaboration and keeps everything organized. Cons What I liked least about Jira is that it has a steep learning curve, especially for beginners. The interface can feel a bit cluttered and confusing at first. Setting up workflows and configurations takes time and isn’t very straightforward. Also, performance can sometimes slow down when working on large projects, which can affect productivity. Review Source Social Media Marketing Manager Used the software for: Less than 1 year ### "Excellent tool for Developers and team for following agile model to develop different software" June 21, 2021 5.0 Jira is the best software and I highly recommend for the software houses to use this software If they are running multiple projects on daily basis. This software can easily manageable and userfreindly for the developers who are multitasker and want to keep track their modules and easily accessible for them to anywhere. I would suggest to try this amazing app for some dollars. Pros The user friendly tool for planning and tracking the project and easy to identify the next ongoing model for the team members.No worries to make documented sheets to send third party developers. Newslatter keeps inform all the peoples involve in managing the project. Everyone can learn it with minimum training guide. Cons There is no manual configuration for project tracking. With other supportive sites its integration is difficult. Expensive for common functionality integration Review Source DATA ENGINEER Used the software for: 3-5 years ### "A tool that can boost productivity." May 15, 2026 4.0 Overall , it’s a powerful management tool helping to increase the productivity of the team . It helps tracking , monitoring and reminding . Easy to use and can have meaningful impact on a company’s overall performance. Pros A robust ticketing system. It’s user friendly, even the person with no technical knowledge can use it for the projects . The entire ecosystem is customisable. Jira has been actively implementing AI into their tools named ROVO , helping creating tickets and searching. It helps in team collaboration. Cons You need a dedicated admin to setup the workflows and manage the panel , else it will be messy. it would have been nice if it had automised organising tools. It has a little lag, even though fast not super fast . The email reminders are okay but sometimes feel like flooded with emails as they also send emails on tickets to all users that is in the assigned group, not only to the assigned person. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.