# Page 3 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jira the right Resource Management solution for you? Explore 15361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15361) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of Jira ## Showing most helpful reviews Showing 51-75 of 15361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Geschäftsführender Gesellschafter Photography Used the software for: 1-2 years ### "Hervorragendes Projektmanagementtool, das viele andere Tools ersetzt" November 7, 2025 5.0 Jira ist ein hervorragendes Projektmanagementtool, das uns bei unserer täglichen Arbeit enorm unterstützt. Sämtliche Vorgänge lassen sich abbilden, verfolgen und teilweise automatisieren. Jira ersetzt bei uns viele andere Tools und ist zur zentralen Schnittstelle unserer Projektarbeit geworden. Zusammen mit Confluence benötigen wir kaum andere Tools für die Projektverwaltung. Selbst die Zeiterfassung für mehrere Mitarbeiter läuft nun vollständig über Jira und lässt sich durch Integrationen hervorragend umsetzen. Pros \- Hervorragendes Projektmanagementtool - Riesiger Funktionsumfang - Umfangreiche Automationen - Sehr gut skalierbar - Bildet selbst komplexteste Vorgänge ab - Viele Erweiterungen und Integrationen verfügbar - Browserversion und mobile Apps sehr gut - Sehr gute Vernetzung mit Confluence - Kostenlos für kleine Teams Cons \- Ab 10 Mitgliedern recht schnell teuer, da nicht die tatsächliche Anzahl an Sitzen, sondern eine definierte Anzahl gekauft werden muss - unabhängig von der tatsächlichen Nutzung - Lernkurve teilweise recht steil - Einarbeitung notwendig, nicht alles ist selbsterklärend Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[YouTrack](https://www.capterra.com/p/123548/YouTrack/)[OpenProject](https://www.capterra.com/p/152761/OpenProject/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Jira Kostenlos für Teams mit weniger als zehn Sitzen bei trotzdem sehr guten Funktionsumfang. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Jira bietet deutlich mehr Möglichkeiten und wir haben eine Vielzahl von Tools durch Jira ersetzt. Review Source KG Kregg G. Agile Team Lead Hospital & Health Care Used the software for: 1-2 years ### "JIra is a Best of Class Tool for Managing Agile Development and Product Delivery" November 18, 2025 5.0 Overall my experience is with Jira is very satisfactory. It is easy to use and easy to learn the navigational skills with the software. It is one of a few best of class applications used by Agile development professionals and product delivery teams. Pros Jira is a great product for creating, tracking, and moving product development activities from ideation to production. Jira supports Agile frameworks such as Kanban and Scrum. Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need or function within a product or system). The functionality is easy to use and generally easy to configure and administer. Jira supports attachment of documents, diagrams, workflow elements, etc. that support the delivery of the required functionality. It is also generally easy to connect Jira to various other tools used for project management and for movement of code and configuration from development, to test, to production environments. Jira integrates well with Continuous Development/Continuous Delivery tools used within DevOps environments. Jira provides excellent value for the money to teams that need to work collaboratively, efficiently, and within large-scale development structures where maintaining Agile workflows are inherently important. Custom support for Jira is well suited to provide a higher level of support to administrators, regardless of the size of the enterprise. There is also widespread user experience and feedback available through various forums. Cons Although the reporting within Jira supports the general tracking of work status and development and release cycle metrics, it does not natively support many of the metrics/KPI reporting required for project oversight or executive information analysis. It is necessary to either download data in a raw format to analyze using a spreadsheet application, or to extract the data into a business intelligence or visual reporting application to format and present meaningful metrics and KPI information. However, this is also typically necessary for other competing software, so Jira is not uniquely disadvantaged in this respect. Review Source Yugma S. Assay development and integration technician Biotechnology Used the software for: 1-2 years ### "Manufacturing, QA, and Cost Tracking using Jira." April 19, 2026 5.0 Overall my experience with Jira is good. It helps in organizing work like ticket creation for reagent manufacturing, change order process, and QA report tracking. It improves communication between departments and keeps record of all activities. It is also cost effective for managing multiple workflows and gives some support in tracking invoicing-related tasks when linked with processes. But it can be improved by making it more user-friendly. Pros I like that Jira helps to track all the tasks in one place. It is very useful for creating tickets related to manufacturing of reagent of clinical chemistry buffer. Also it is easy to follow up on change orders for documents and to manage QA report procurement for lyo beads. The workflow system helps to assign tasks and monitor progress clearly between different teams. Cons Sometimes Jira is little complex to use, especially for new users. The interface can feel confusing and takes time to understand. Also creating or updating tickets can be time consuming when there are many required fields. Review Source Samuele R. CEO Computer Software Used the software for: 2+ years ### "Software per la gestione dei progetti completo" April 20, 2026 4.0 Ho utilizzato Jira per diversi dei miei progetti, poiché permetteva di gestire tutto in maniera molto efficiente. Utile quando il progetto ha molte aree di sviluppo, in mano magari a diversi team. Pros Jira è un software di gestione dello sviluppo veramente completo e fantastico, che permette di gestire fino ai progetti più complessi con tanti membri del team. Cons Jira purtroppo risulta fin troppo complesso per progetti semplici o team molto piccoli, che non hanno bisogno di un programma cosi completo e "pesante". Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Jira L'interfaccia di Jira è migliore, inoltre ha più funzionalità utili per grandi progetti. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Jira è più adatto e costruito appositamente per la gestione del progetto. Review Source Denis M. Recruiter Financial Services Used the software for: 2+ years ### "The industry standard for dev teams: incredibly powerful but sometimes overwhelmed" April 28, 2026 4.0 I'd give it a solid 4 stars. It is the industry standard for a reason, and for managing software development sprints with multiple teams, it does exactly what it needs to do. However, I can't give it 5 stars because the clunky UI and occasional slowness hold it back from being perfect. Honestly, it is absolute overkill for a tiny team or a simple to-do list. But once you finally get through the painful setup process, it actually keeps massive projects organized and stops bugs from falling through the cracks Pros The biggest advantage is how customizable the workflows are. If your team has a specific or unusual process, you can map it out exactly. I really rely on the integrations with Confluence and GitHub - it’s incredibly helpful to see code commits or doc pages linked directly to a ticket so I don't have to go digging around. The drag-and-drop Kanban and Scrum boards make running our daily standups much easier and keep everyone on the same page. Cons It is incredibly heavy and sometimes feels slow. Taking seconds just to load a single ticket or update a status gets annoying when you are in a rush. Jira will completely flood your inbox with useless notification emails. Review Source PU Philipp U. Lead Engineer Computer Software Used the software for: 2+ years ### "Once a leader in Agile planning, now at the bottom of the AI foodchain" December 15, 2025 2.0 The company was doing everything right 4 years ago. Since then, it has clearly pivoted in the completely wrong direction and has started to produce a very poor quality product. Pros Jira is a straight-forward product for product planning. It originally ticked off all the features I could possibly want for agile methodology development flows. Users can be managed via third party integrations, and boards are easy to design Cons The company has leaned heavily into AI without first polishing existing features. There is a lot of core functionality missing, and a lot of it feels very low quality, yet the main thing they are producing are AI chatbots to provide poor quality summaries of tickets. Review Source Ally M. Senior Engineering Manager Financial Services Used the software for: 2+ years ### "Great product once you get used to it" November 10, 2025 4.0 Overall, my experience was excellent. The majority of the time I was working with Epix, which allowed me to create tickets and point and color code and create an easy view for my team. It was difficult at times when I was looking for historical data and metrics for each Engineer. You have to learn its own clearing language, but it wasn’t too bad. Pros I genuinely appreciated the work that went in to making project boards understandable and easy to work with. I could color code and see the scope of work for each engineer and for each project. Cons Querying can be difficult and often I wasn’t seeing all of the historical work for an engineer that I thought I should be. Review Source Hayden R. Graphic Designer Computer Software Used the software for: 1-2 years ### "Important task management software" April 9, 2026 5.0 Certainly a positive experience. Working on team projects has become easier to understand and progress, lowering the chances of costly mistakes. The price point of the software is also respecable. Pros Jira has been an incredible platform to use to keep on top of tasks. Whilst the business grows, so does the workload. keeping on top of what needs doing and having lives updates makes this more manageable. Cons The user interface was certainly a barriers to overcome. When first using this sight the ease of use was very hard to understand, and became a bit overwhelming. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Jira proved to be on the wider scale and contained better tools for the company Review Source Harshul S. Sr Tech Support for Network Operations Information Technology and Services Used the software for: 2+ years ### "Powerful project tool, steep learning curve and a bit heavy" April 8, 2026 4.0 Overall it’s a powerful tool that improved how we manage projects and tasks. Took a while to set up and learn, but once configured it reduced a lot of manual work and made collaboration clearer. Not perfect for very small teams, but for engineering and product teams it’s been a big help. Pros I like that Jira can be shaped to match our process. Backlogs, sprints, boards, and JQL make tracking work easy. The audit trail and history are great when you need to see who changed what. It really helps teams stay aligned. Cons The UI can feel clunky and overloaded. Setting up workflows and permissions is confusing and takes time. Performance slows down when you have huge projects or many apps. Also some useful things are only in paid tiers or via plugins. Review Source BR Ben R. Sr Content and SEO Strategist Information Technology and Services Used the software for: 2+ years ### "THE tool for project tracking" October 2, 2025 5.0 I used Jira for nearly five years in two different roles across 10 years. The capabilities it attained in that time enabled not only our marketing team, but all other teams in the company to plan, track, and ultimately achieve the goals of the projects set out for us. Pros Jira is THE tool for project management. From tracking each step in a one off project to mapping each piece of an massive undertaking, Jira does an excellent job of helping you stay on top of the tasks you're tackling and sharing the progress you've made. Cons Jira, as with any project management tool, isn't without its bugs and quirks. But these are generally outweighed by ultimate benefits of the tool. It isn't the easiest to jump right into, but with a little time creating projects and working with your team, it comes quickly enough. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We merged with a company that was already using Jira in most of the rest of the company. Review Source Akintayo A. Service Desk Analyst Cluster Lead Financial Services Used the software for: 6-12 months ### "The customer delight technology called JIRA." September 20, 2025 5.0 My overall experience with Jira has been good because i was able to receive some training before i started using it. Pros What i like most about Jira is that it connect all departments of an organization together in complaint resolution. Cons What i dont like is that it cant not be used remotely or without internet .The interphase is not also user friendly. Review Source VR Verified Reviewer Scrum Master Telecommunications Used the software for: 2+ years ### "Solid Agile Tool with Some Rigidity" September 25, 2025 3.0 Overall, my experience with Jira has been positive but mixed. For simple Scrum or Kanban setups, it’s quick and easy to get started. For SAFe, the tool works well, but it requires a lot of setup and administrative work to configure it properly. Pros Jira is very effective for teams working with SAFe, Scrum, or Kanban. It keeps everyone notified thanks to detailed history and notifications, which helps with transparency and collaboration. Integrations are smooth — for example, connecting it with TestRail was straightforward and very useful. Cons Jira can feel rigid when you need to work outside of its predefined structures. Setting it up in a corporate environment requires significant configuration and can be time-consuming compared to the single-user version, which is much simpler. The rigidity may also limit flexibility for teams that are used to rapidly changing processes. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Jira it applies more for teams that are working with SAFe Review Source IM Inga M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "What I Experience with Jira as a Sales Manager" October 7, 2025 4.0 My overall experience has been decent with Jira when it comes to tracking, planning and managing projects and tasks. Pros Jira is the most robust project portfolio program that I have ever used. I like how it allows me to also collaborate on projects and manage tasks automatically. Cons Unavailability of some crucial features such as video conferencing was overwhelming when I was a new user since I hadn’t integrated with external applications. Review Source Muhammad W. Lead iOS Developer Financial Services Used the software for: 2+ years ### "Complete package for development team" January 21, 2026 5.0 Overall JiRa is one of the best tool for a team to manage a project as well as breaking down that project into doable tasks and then assign and distribute among the team. Pros I love the UX of software that is easy to understand from a technical person to even a but leas technical people like project managers or product owners etc. Cons The hierarchy of Jira is sometimes hard to understand like if there is user story and under that there are multiple cards ans so on. Sometimes if we try to complete a sprint its hard to tack down which one child task is not complete. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello is simple but not comprehensive like Jira. Our application was bigger then it was hard to mange on Trello. Review Source Joe H. Owner Hospitality Used the software for: 2+ years ### "Sophistication begets complexity" March 26, 2026 5.0 I have used Jira both as an administrator of my own projects and also as an end-user. It seems to be beloved by the IT community, whereas not so beloved by the project management community. Depending on how much time you have to set it up, it can be a great solution for project management, but with heavy lifting to configure it into a productive place. Pros Highly customizable, great for collaboration, great for project management, great for gathering project data and managing timeline adherence Cons The customize ability of the platform can often times lend itself to complexity that may not be warranted, depending on your project. Review Source VR Verified Reviewer Territory Account Exec Information Technology and Services Used the software for: 1-2 years ### "Jira Review" December 9, 2025 5.0 My overall experience with Jira has been exceptional. It’s very easy to manage leads within the platform and if you’re collaborating with your sales team or even with other departments, it’s way easier and more flexible to collaborate, manage projects and manage tasks. With Scrum Boards, we are able to break down massive projects into manageable chunks of work and this helps the team become more efficient. This has been a game changer for us and the main reason I love using Jira Pros What I love the most about Jira is that you can consolidate tools between departments and the Sales, Marketing, HR and Operations Teams can use the same platform in the different departments. This makes it easy to collaborate between departments and helps with tool consolidation which saves costs as well. Cons I haven’t found anything I do not like about Jira so far. Jira has served its purpose without any major challenges Review Source MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Jira is easy to use and customizable!" February 12, 2026 5.0 I use Jira almost daily, its very easy to create new tickets, new epics, keep organized, and communicated efficiently on tickets. The customization has been very helpful for our team as well. Pros Jira offers a lot of different features and layouts making it easy to use and see. I love that you link or relate tickets, create different Kanban boards and customize the fields within them. Cons Sometimes you can get lost in the different menu views. Otherwise I think its a really nice platform. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We were actually in Zoho Sprints, but it was not as customizable and easy to use. Review Source DB Darien B. Essential Services Consultant Telecommunications Used the software for: 2+ years ### "Fantabulous PPM of 2025 that I Highly Trust" August 31, 2025 5.0 Pros There are tons of PPM tools in the market, but Jira is my favorite. I like that it allocate robust team collaboration, project coordination and task management tools unlike any other alternative that I am currently using. Cons Jira for over six years had been my go-to project portfolio management program - the new features that are in the new version 237 are not complicated to customize since the vendor offered free e-books and tutorials. Review Source SG Sreevalli G. Senior QA Engineer Information Technology and Services Used the software for: 2+ years ### "Gets the Job Done" September 2, 2025 5.0 Overall, Jira is a very effective project management tool. It’s not the cheapest option, but the value for money is clear once you start using it for team collaboration and project tracking. After the initial learning curve, it becomes an essential part of daily work. Pros Jira is great for keeping projects organised and transparent. The boards, task tracking, and reporting features make it much easier to manage deadlines and collaborate with the team. It definitely adds value by saving time and reducing confusion in projects. Cons The interface can be somewhat complex for new users, and it takes some time to become familiar with all its features. Customisation is powerful but sometimes requires more technical know-how than expected. Review Source AL Amber L. Discharge Planner Hospital & Health Care Used the software for: 2+ years ### "The Most Robust Project Portfolio Management that Ever Existed" September 3, 2025 5.0 I use Jira to track quality improvement initiatives in my hospital to help improve customer satisfaction. Pros Jira is highly customizable which makes it easy to tailor to our project and task management needs. It has a mobile application for iOS system that has a clean UI and UX than any other tool that I use for PPM. Cons I am able to acquire team and project management needs without facing issues when using Jira in the healthcare industry. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 1-2 years ### "Powerful, Painful, but Practically Unavoidable" January 28, 2026 4.0 Powerful for tracking work, but clunky UI, heavy setup, and slow workflows make daily use frustrating. Pros Customizable workflows, powerful issue tracking, strong integrations, granular permissions, and clear visibility into team progress made Jira effective for managing complex projects at scale. Cons Cluttered UI, steep learning curve, and too many settings made simple tasks feel heavier and slower than necessary. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 2+ years ### "Jira - ticketing system and project management tool" February 2, 2026 4.0 My team mostly uses Jira for our communication with our product & engineering team as a ticketing system whenever we have some technical issue and we also use it as a ticketing system with our respondents (if any issue arises, especially regarding incentives). It's useful to track tickets, change their status (completed, in progress, captured, etc.), follow up, and receive notifications. Pros A tool that is simple to use for cross-team collaboration through tickets. Easy to follow up, track the status of the ticket, exchange any necessary documents (files, images, videos, recordings, etc.) Our product team also uses it to create a dashboard with all current and upcoming projects that they are working on and where they give updates on their progress (it's easy to follow and log new tasks). Cons Everything seems to be fine, nothing that I would dislike. The interface (mostly the dashboards) are sometimes not very intuitively easy to understand though. Review Source AE Andrea E. Lead Designer Design Used the software for: 2+ years ### "Great Tool for Project Management" March 11, 2026 4.0 Overall it's been great, it has allowed me to have a seamless workflow with a large multinational team. I use it with clients, and it's one of the best project management tools I've used. My favorite feature is the kanban board, best way to keep everything visually organized. Pros It's a great tool for keeping track of projects and collaborate with teams remotely. For project management, the possibility of customization allows for a tailored experience that best suits the entire team. It allows me to keep my own workflow organized while clearly communicating with the client the project status by just updating the necessary fields. Cons It can be a bit hard to use at first, it has a somewhat steep learning curve, and as someone who isn't the admin, a lot of the fields are redundant or irrelevant to me, but they can create a bit of visual clutter. It doesn't make it impossible to use, but it has its challenges. Review Source HM Hemant M. Sr. Software Engineer III Information Technology and Services Used the software for: 1-2 years ### ""Jira" the Ultimate Task Manager who help to deliver things smoothly." May 1, 2026 4.0 Overall experience is awesome because I am at Sr. Developer level now and able to use it so deeply and happy to say that I am able to touch its each part of feature and exposure level things. Overall "good job" Jira Team. Pros Taks Management: There are lots of things which are very good about Jira like it allows multiple spaces, easy task creation and assign process with dynamic card types as needed. Project Management with employees/developers are so smooth and clear which is very value for money for organizers level. Cons In Least like I will say report section is little complex as per another awesome features like kanban board, sprint creation and Timeline. Report must be easy JQL is little complex for admin level people Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "The standard for software development but difficult to customize" May 1, 2026 4.0 Jira is the industry standard for software development teams to keep track of projects and issues. As long as it is initially configured correctly, then it scales and works completely fine. There's so much customization you can do to almost every single field, issue, project, view, or board. The integration list of apps is very large but do be prepare to pay for it as most apps are billed to your existing Jira user count. Pros Super common, popular, and almost industry standard project management and issue tracking platform for software development teams. Workflows are fully customizable as well as almost every field, issue type, views, boards, etc. There's also a huge Atlassian marketplace of apps available. Native integrations with GitHub and other Atlassian suite apps. You can also get really granular with access control permissions at the project and issue level. Cons Because Jira is so customizable, there is a really steep learning curve to configure everything. And because permissions can be very granular it can a little difficult to track down access issues to spaces, projects, and issues. You almost need a dedicated Jira only administrator for large teams/businesses for it to run and maintain correctly. Marketplace apps come at an additional cost and is billed per every Jira user you have. 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