# Page 5 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jira the right Resource Management solution for you? Explore 15361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15361) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Jira ## Showing most helpful reviews Showing 101-125 of 15361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kevin V. Senior Product Manager Legal Services Used the software for: 2+ years ### "Very good project management product" November 19, 2025 5.0 We've been using Jira for 5 years now, and we don't see us changing for another product. This is doing the job very nicely. Pros Easy and fast to implement. The workflow is very smooth, it's accessible for anyone. Things work beyond expectations. Cons Some people are more difficult to onboard than others, but this is due to habit changes, which is difficult. I'd like Jira to showcase itself better for newbies to convince them straight away. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Jira More robust, used in the past and proved itself. Value for money is good. Review Source LK Lwando K. Software Developer Computer Software Used the software for: 2+ years ### "Jira for a disorganised Software Developer" June 17, 2025 5.0 Jira has been great, and looking forward to seeing more of what the team will cook for us. Automation is great, and a card with epic organisation makes it possible to create good enough documentation for work items. Pros I love how Jira helps me stay organised with the tasks I need to do. With Jira Automation and GitHub, I don't have to keep updating my card's status. If new features are added and I take some time from work, it's easy to re-update myself on the current status of the projects. Cons It took me awhile to get used to jira. There are so many moving pieces that sometimes it's hard to get to where you are. Still can't find where to view cards that are done and didn't have an Epic. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It was an upper management decision. At the time, I wasn't very familiar with Trello to offer a very comprehensive difference. Review Source Chitransh G. Consultant Information Technology and Services Used the software for: 1-2 years ### "Jira - The best choice for Tracking" November 5, 2025 4.0 My overall experience in good in using Jira, its a nice product and monitoring a project is easy once u learn the platform. Initially u need to learn the operations but once its done its easy to use. Pros Robust task and project tracking, Customizable workflows and boards, Integration capabilities, Reporting and analytics Cons The abundance of features leads to a cluttered experience, with many menus and settings that can confuse users unfamiliar with the platform. It can take significant time and training to use Jira efficiently, particularly for non-technical team members Review Source VR Verified Reviewer Tech support engineer Information Technology and Services Used the software for: 2+ years ### "Essential for Day to Day" January 29, 2026 5.0 overall my experience with Jira is good. It allows me to complete my job as it offers excellent personalization to my preferences, and allows significant organizational tools for me to streamline my work. Pros What I like most about Jira is that it has strong agile support, built specifically for native concepts that I use for my day to day, such as epics, stories, sprints, backlogs to track my working items and bugs/tickets. It is also very easily customizable which is great to use for long term personalization. Cons The con that comes to me right off the bat is that Jira may be overwhelming at first, with a steep learning curve. Non-technical users or employees may struggle at first using it. Jira can have a more intuitive tutorial or beginner program for new users to learn. Review Source Ketaki K. Contractor Computer Software Used the software for: 2+ years ### "Greatest tool ever" August 22, 2025 4.0 Working for 10 years now and have been very useful for project management and logging tickets. The seamless use is outstanding. Pros The ease to use and multipurpose for project management is the best solution ever. The features are outstanding and stands out. Cons The user interface can be more and more intuitive and interactive. The drag and drop features are u known which needs to be put up. Review Source SP Stuart P. Product Owner Computer Software Used the software for: 2+ years ### "Maybe too flexible" June 24, 2025 3.0 I've been a user for about 9 years with different businesses and different industries. I preferred it when it was simpler. I'm not sure if you were to design a system from scratch it would be what Jira is today Pros I like how flexible it can be but that is almost a double edged sword. I like the way you can get different views of the same thing, timeline, kanban, item lists, queries etc. Cons They used to be more opinionated about ways of working but now every Jira set up I see is so wildly different there doesn't seem to be a way of working any more. You used to rely on moving between companies and being able to pick it up easily but no more. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Jira It felt more professional rather than maybe something built for a hobbyist. Review Source Namratha C. Product owner Information Technology and Services Used the software for: 2+ years ### "Efficient, Powerful, but Overly Complex" February 14, 2026 5.0 powerful issue tracking and reporting help surface blockers early and support data‑driven decisions. Pros flexibility and visibility stand out. customizable workflows, boards, and fields are great features. Cons Performance sometimes degrades on large projects or boards, causing page loads and frustrating delay Review Source RR Rimantas R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "It helps us deliver high-quality projects without anyone getting lost in the Excel loop." July 16, 2025 5.0 We use Jira as our central project management tool across all areas of our work, including campaign planning, editorial work, client projects, social media, internal initiatives, and event management. Time tracking is particularly helpful in the editorial department. Pros A user interface that inspires rather than annoys; the design is clear, friendly, almost playful. Even new trainees can quickly find their way around. It's very clear despite the large number of projects; we sometimes have over 20 parallel active projects but we rarely lose track. Regular updates with really helpful new features; you can tell the Jira team is thinking ahead. The integrations with our Google calendar works seamlessly. Once connected, it's never forgotten. Cons I can't assign subtasks to a member of staff. I also can't assign a color to a user/employee whose projects are the assigned and visible in that color. I hope that will be considered in the next update. Review Source RR Richard R. IT Support Manager Real Estate Used the software for: 2+ years ### "Jira a True service management tool" June 6, 2025 5.0 The team enjoyed the tool, the custom filters, reports, and ability to have views to track out of SLA tickets, those approaching the time to breach was fantastic. Pros An ITIL-compliant tool, full-service end-to-end management. Reporting, dashboards, and a lot more for the MIS/Reporting and following KPI'S for teams. Cons Somewhat convoluted setup process, but it was the nature of the product that it had different aspects/modules for different levels /types of team working. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Jira More customizable and with more elements covered the broader scope of all team activities. Review Source VF Valentino F. CEO Computer Software Used the software for: 2+ years ### "Eficiencia en grupos de trabajo" June 6, 2025 4.0 Mi experiencia general con Jira ha sido positiva, especialmente una vez que lográs superar la etapa inicial de aprendizaje. Al principio cuesta un poco adaptarse, porque no es una herramienta “plug and play” si querés usarla bien. Pero una vez configurado todo según las necesidades del equipo, se vuelve una plataforma muy poderosa para organizar el trabajo y mantener la trazabilidad de los proyectos. Pros flexibilidad para adaptarse a distintos tipos de equipos y flujos de trabajo. En mi caso, lo usamos principalmente para desarrollo de software, y la capacidad de personalizar tableros Kanban, workflows, permisos y automatizaciones hace una gran diferencia. Cons puede resultar abrumador al principio, especialmente si no tenés experiencia previa con herramientas de gestión de proyectos. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Jira reemplazó varias herramientas dispersas y nos permitió centralizar la gestión del trabajo en una sola plataforma más potente y profesional. Review Source VR Verified Reviewer Marketing Research Analyst Information Technology and Services Used the software for: 6-12 months ### "A great tool for managing tasks and working together as a team" April 24, 2026 4.0 In general, a strong and dependable tool for managing tasks and projects. Good for keeping track of work and working together as a team. Pros Good features for the price. After you set it up, it's easy to use and very organized for managing tasks. Working together on projects and teams goes well. Customer service is quick to respond. Cons It can be hard for new users to understand and it takes time to set up. The interface ca be a little too much, small teams can end up paying a lot for their prices, Compared to tools made just for diagrams, diagram features are limited. Review Source DG Damian G. Software Architect Information Technology and Services Used the software for: 2+ years ### "Micro Taco" February 24, 2026 4.0 Pros simplicity when creating and managing tasks, mostly when need to handle multiple project at once, or making personal dashboards. Cons Sometimes configuration take more time than actual using it, creating specific flow, etc. Missing for example way to make multiple favourite list Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) It was very pain to use it, did not have multiple fuctions which we need even tags on boards Review Source BL Ben L. Staff Engineer Information Technology and Services Used the software for: 2+ years ### "Jira Software Development" September 30, 2025 4.0 I have used Jira extensively over the last decade, both in the cloud and on premise. Our teams have used other tools, and we always end up consolidating on Jira for it's ubiquitousness. Pros Jira is an industry standard; just about every developer has experience with it. It is usable out of the box and is flexible enough to work for almost any environment or configuration. There are plugins to interact with just about any piece of software imaginable. Cons Advanced configuration is multi-layered and complex. Adding a single custom field might take more than 6 pages and 30 clicks. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Company consolidation onto a single platform. Review Source AB Aarti B. HRIS Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Jira Review" April 27, 2026 5.0 Very good experience using Jira for my fintech team. We were able to stick to our sprint schedules using Jira. Pros Task management for large teams of developers. Ability to assign tasks to users and ability to configure any intake field on the task. Cons The need for more templates. I did find it time consuming to create simple intake forms from scratch. Review Source SA Samer A. Open source contribution Computer Software Used the software for: 6-12 months ### "Great software and loved using it." March 12, 2026 3.0 Jira is good, but I had to leave it for Asana when my use case changed and found the latter is as useful and provides the integrations and features more suitable. Pros It has a good value for the cost and provides high-quality services, and it is easy to use for updating tasks and scheduling work, besides having a good teamwork environment and collaborating on projects. In addition to that, it has many features to create boards, lists and diagrams. Cons It is less colourful and simple that the other competition software, and the interface is so complex and crowded with options and settings. Review Source RO Rose O. Head of School Management Consulting Used the software for: 2+ years ### "Jira: The PPM GOAT that I Know" July 13, 2025 5.0 Tracking issues, planning and managing projects are the main relishes that I have gained with the help of Jira. Pros I started using Jira in my previous organization as Literacy Specialist. Ever since, it has been a reliable tool for project management, collaboration and workflow automation. Cons I can’t outline any definite flaw that I have experienced since our in-house support in collaboration with vendor tech team have eradicated all. Review Source VR Verified Reviewer System engineer Hospital & Health Care Used the software for: 2+ years ### "Jira as an IT of one " September 25, 2025 4.0 Good as a user replying to tockets, it works well and has a great interface for repling. Less ideal as someone managing the software and its changes. As. small ream i would appreciate something easier to configure and manage Pros Very customizable for your needs, can supprt single team or company wide ticketing needs. Intregrates with other atlassian products well Cons difficult sometimes to manage, the setting/menus can be not intuitive and it sometimes takes longer than i would expect for simple changes. Review Source AF Alessandro F. Senior Account Manager Marketing and Advertising Used the software for: 2+ years ### "Strumento utile un’azienda per aprire ticket IT" March 22, 2026 4.0 Utilizzo questo software nell’azienda per cui lavoro principalmente per interfacciarmi con il reparto IT e aprire ticket per risolvere questioni legate proprio al reparto IT dell’azienda. Pros L’aspetto che mi piace di più è la possibilità di organizzare pagine di assistenza e apertura dei ticket in ambito lavorativo. Cons L’aspetto che mi è piaciuto di meno è che non risulta sempre immediato e intuitivo anche se in alcuni casi dipende da come l’organizzazione l’ha customizzato. Review Source MS Manish S. AI and Automation Engineer Information Technology and Services Used the software for: 2+ years ### "Be Professional with Jira" February 22, 2026 5.0 My overall experience with Jira has been great altogether. I have used it to collaborate with my project teams on atleast 15 projects now. It was a learning curve at the very beginning when I started using the tool. But with time I got used to it and got more friendly and easy to manage. Pros Jira is really easy to use and it gives a clear place and status to everything including project bugs and deadlines and it makes the project really manageable and it's progress visible.. Cons If the notifications are not carefully tuned, it floods a user emails and alerts. Also, on large projects with large teams on board, Jira might feel a bit slow. Review Source Fatemeh E. Data Analyst Retail Used the software for: 1-2 years ### "Powerful Tool for Project and Task Management" March 11, 2026 4.0 Pros Is great for tracking tasks and managing projects. It keeps teams organized and improves collaboration. Cons The interface can be complex for beginners and takes time to learn and set up properly. It has many features, which can make the platform feel complex at first. Review Source VR Verified Reviewer Functional Analyst Information Technology and Services Used the software for: 6-12 months ### "Customizable and Helpful for Collaboration" March 25, 2026 5.0 Pros I use Jira for writing requirements and collaborating with cross disciplinary teams. I find Jira much easier to use for collaboration as a team of analysts, software engineers, and QA. Jira is more customizable than other similar tools I've used and offers the ability to make both personal boards and team boards. Cons If a user is unfamiliar with tools like Jira, it can be slighlty difficult to learn. More detailed walk through instructions would be nice for first time users, and maybe even some refresher courses or tips and tricks could be nice for more any user. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) DevOps did not support the customization needed for our team of analysts, software engineers, QA, and UX. Review Source Mudit M. Quality Automation Specialist Financial Services Used the software for: 2+ years ### "Its the best tool " November 2, 2025 5.0 Its a good project management tool which offers a organisattion good way of handling agile projects. Pros Its easy to use , and provides a very good ui to collaborate. Jira has got multiple plugins to increase its productivity Cons search sometimes work sometimes doesnt. Jira sometimes becomes overwhelming with so many features built into it . Review Source MR Maziar R. Technical Project Manager Telecommunications Used the software for: 2+ years ### "Powerful Project Management And Issue Tracker Tool" August 20, 2025 5.0 Powerful and widely-used project management and robust issue tracking software with customizable workflows and comprehensive reporting capabilities. However, it comes with a steep learning curve and can be overwhelming for non-technical users Pros Centralized task management, to improved visibility and transparency, issue tracking and mobile access Cons Slow load times and lagging interactive elements. It's detailed tracking capabilities can foster a culture of micromanagement where moving a Jira card becomes prioritized over actual work and tangible outcomes Review Source Ildaphonse C. Software Engineer E-Learning Used the software for: 1-2 years ### "Jira is a great tool for the workplace" January 6, 2026 5.0 Jira is great and easy to use. It's very affordable and I use it in the workplace every day in software development. Pros I like that it's easy to collaborate as a team with Jira. I use it to delegate tasks to other coworkers. It's free for 10 users or less. It is amazing for task management. I use it in scrum meetings. I can easily write user stories and attach diagrams when delegating work. There is also great customer support. Cons I enjoyed using Jira in the workplace. I don't have any complaints using the software. I am glad there is a free tier. Review Source MG Matt G. SOX Senior Analyst Consumer Goods Used the software for: 6-12 months ### "Amazing Customization but Moderate to High Maintenance" December 1, 2025 5.0 Overall Jira has been a great tool for issue tracking and team task monitoring. It can scale across various systems and provide insight into closing the high-priority issues. Take the time to set up the system properly for your use case, and work with experts. Once you design it one way, it is hard to change it. Pros Jira is a powerful tool for managing tasks within teams, offering robust issue tracking, customizable workflows, and seamless integration with other platforms like Confluence and Bitbucket. Its reporting capabilities, including dashboards and agile metrics, provide excellent visibility into progress and bottlenecks, while scalability makes it suitable for both small teams and large enterprises. Cons Jira’s complexity can be challenging for new users, and its extensive customization options often require significant setup and maintenance. Performance may degrade with very large projects, and it can be very time consuming to keep it updated. Additionally, poorly configured notifications can lead to email / notification overload. Review Source Similar Products Featured ## Related categories [Project Tracking](https://www.capterra.com/project-tracking-software/)[Project Management](https://www.capterra.com/project-management-software/)[Resource Management](https://www.capterra.com/resource-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.