# Page 76 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 76 - Is Jira the right Project Management solution for you? Explore 15343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15343) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 76 - Reviews of Jira ## Showing most helpful reviews Showing 1876-1900 of 15343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Colleen M. Sr. Director, Program Management Retail Used the software for: 2+ years ### "A necessary tool for development and project management" March 26, 2024 4.0 Pros Jira offers a wide variety of options to help manage projects, tasks, schedules and more throughout the development lifecycle. Cons Jira is often evolving and changing its user interface which causes confusion in larger teams and it's often difficult to establish best practices. Review Source VR Verified Reviewer Software Engineer IV Information Services Used the software for: 2+ years ### "Flexible tool to track everything you need" February 3, 2022 5.0 Pros The customisation was a big selling point of this, I've been part of organisations of more than 2000 employees all using Jira in very different ways and it managed to adapt to each teams needs. Wether it's with regards to each teams workflow, like having different stages on the software development life cycle, or with stuff like the fields needed for each requirement or ticket, it managed to cover most of our needs. Also the integration with other tools is excellent, we triggered Jenkins jobs right from within Jira and also updated the tickets back and all worked perfectly. Cons Some of the stuff can only be achieved by external (and most of the time, paid) plugins. In particular we had to get a Zephyr plugin to track testing and some other things. It can also be a bit difficult to setup, but that's a tradeoff with being customisable so it's understandable. Review Source JS Jerry S. Manager Client Support Information Technology and Services Used the software for: 2+ years ### "Power tool with only a few flaws" August 10, 2022 4.0 Love the flexibility with the tool and the powerful automation capabilities. Having separate modules for both internal task management and external client support work well together. Product team needs to listen more to their customers and make new features optional with a toggle button vs. arrogantly assuming their change is for the better for all users. Pros There are almost endless ways to customize the tool to suit your needs. There is a bit of a learning curve to understand how all the components fit together, but once you get the hang of it its pretty smooth. The automation feature are easy and fun to implement. Cons My main gripes about Jira are the fact that Atlassian often makes update to the software assuming that the change benefits all their customers, when often it does not. Then despite numerous complaints they stand behind their change. I understand the need to evolve and make updates, however they can achieve this by making the new features optional with a toggle switch so users have the choice whether to use them or not. We use Jira Service Management to manage inbound support requests for clients. For privacy reasons the software no longer displays the user's email address but we need this information to identify the client. This can be problematic at times. Lastly, reporting options are sometimes limited and we need to rely on 3rd party plugins to provide information for an added cost. Review Source VR Verified Reviewer Sr. Vice President Banking Used the software for: 2+ years ### "JIRA - Get Your Tasks Done!" March 21, 2024 4.0 Overall, JIRA tool gets the job done and would recommend it. Highly impressed by its features like issue tracking, project management, agile development, customizable workflows and integration with other tools. Pros \- Allows us to easily create, track and manage issues and tasks. - Supports agile development and it has features like scrum and kanban boards. - Integrates well with Confluence and Bitbucket tools from Atlassian. Cons \- When saving a jira issue, it doesn't inform about all the missing fields in the form at once. - It has too many fields within testing, release notes, system impact analysis, etc. which could very easily confuse new users. Review Source LD Lukas D. Senior Software Engineer Automotive Used the software for: 2+ years ### "JIRA gets the job done" November 1, 2023 5.0 JIRA gets a lot of hate but honestly I like using it! Pros The most important features in JIRA are just the way that you can organize work. From epics, stories, tasks, and bugs, everything else. I also love the story points for estimating, and when you are successfully seeing story points, you can then view the Burn Down chart and it's amazing. Also, it has an integration with git so we can instantly see linked pull requests and commits. Cons JIRA will crash out from time to time. That's a very hard problem to solve in general. Review Source Shubham S. Senior Software Developer Computer Software Used the software for: 1-2 years ### "JIRA review " June 21, 2022 5.0 My Experience with JIRA has been exceptional and have let me in cure way better way of tracking and handling the tasks in everyday use. Pros Its flexibility to track and measure the progress bar as well as to introduce changes in plan in between. Cons It consists of a lot of features in a single tool. It sometimes get a bit difficult to look for the exact feature one is looking for. Review Source Pushkar G. Analyst Information Technology and Services Used the software for: 2+ years ### "Use of JIRA for complete tracking of your project and time management" October 27, 2020 4.0 JIRA offers complete package for project management tasks like requests , defects ,tasks for a particular project at one place. It also offers time tracking feature which is helpful in tracking project activities and also in planning for upcoming work in advance. Pros JIRA offers to manage project related requests , tasks ,defect to be mapped under single project which in turn help greatly in project management activities. The syncing of time tracking with associated project tasks and requests helps in gathering reports wrt project budget management. One can track number of hours spent on particular project which can in turn help in future project budget management and in order to manage any upcoming work in advance. JIRA is very good tool for project related activities and maintaining project dashboards , sprints ,taaks etc Cons Ease of use can be improved as for some process if one is not aware then it would take considerable time to figure out in JIRA like how to start Sprint or how to manage different project dashboards and tasks. Jira can provide additional features for mapping or storing test cases so that all project artifacts can be at one place related to particular task. JIRA can also provide some additional features like defect ,test case management related activities to make it complete package for test management cycle of project. Review Source VR Verified Reviewer Software Engineer. Financial Services Used the software for: 2+ years ### "Visibility to all aspects of our projects." May 1, 2024 5.0 Pros I love Jira's customizable workflows. I have leveraged this key Jira provision to setup triggers within my departments software project management processes. This triggers enable my team automate minor , repetitive tasks thereby saving us critical work time. Cons Jira is not an intuitive project management software. This lack of intuitiveness does create problems for beginner users, especially those who have very little experience using a project management software. Review Source Mahmoud G. Agile Coach Computer Software Used the software for: 2+ years ### "Best Scrum tool" August 17, 2021 5.0 This is my go-to tool whenever I start with any team Pros I really like using Jira from Atlassian. I usually use it in the scrum and with the support team to open tickets and solve them. It integrates with a lot of tools and has a lot of plugin-ins that I use. Cons Using it with Kanban as it didn't support all the required features in sophisticated board design in Kanban. Alternatives considered [Businessmap](https://www.capterra.com/p/148476/Kanbanize/) Reason for choosing Jira It is simpler and has a lot of plugins and integration. Simpler and to the point. Review Source AK Azeem K. sales Accounting Used the software for: 2+ years ### "Review of Jira (2022): Features, Costs, and More" August 23, 2022 5.0 Jira is designed to track a single item of any kind from beginning to end, known as an issue. The issues that need to be tracked are grouped together in projects, and the issues are further divided into stories and tasks. Agile development is supported by Jira. Development teams can select a project based on their needs thanks to the software's inclusion of scrum, kanban, and bug tracking boards. It's quite simple to manage sprints to address problems. Utilizing various project views, such as user stories and narrative points, issues themselves can be monitored and recorded. Jira was initially created to keep track of defects during the software development cycle. Tracking, recording, and fixing bugs is incredibly easy thanks to the software's built-in bug tracking template.  Pros Scrum boards for agile sprint teams Kanban boards for real-time workflow visualization Bugs are simple to find, track, and record high standard of security and safety Cons Not an intuitive and user-friendly interface for those who are not developers Limited assistance for working with outside parties Review Source Zach S. Senior Software Engineer - Ecommerce Retail Used the software for: 2+ years ### "The best at what it does" January 9, 2019 5.0 JIRA has helped us to organize our projects and keep them organized. Combined with the other atlassian products, we've streamlined how we document our work and stay organized. It's allowed us to do a variety of projects with different project management methodologies and workflows all within one software platform. It's also allowed a great deal of transparency into the development process for management which has greatly reduced the workload on project managers by automating some of the report generation necessary to show progress. JIRA isn't perfect, but it's by far the best project management software I've worked with. Pros JIRA is ticketing and workflow management software. The things I like most about JIRA are how customizable workflows are, the availability of additional third party plugins, and how well it integrates with other atlassian products. The integration with other atlassian products improves our workflow significantly in IT and development, it allows us to link git commits through FishEye and documentation pages through Confluence to every JIRA issue. JIRA's customized workflows also help us stay accountable to eachother. Because the workflows have specific permissions and assignees built into steps in what we do they help insure that the right person does the right thing at the right time. I don't think we could work without JIRA or something similar. Cons The software has gotten progressively slower over the last few revisions. That's my only complaint. The first load of JIRA in the mornings especially seems slow (About 20 seconds in the browser). Review Source VR Verified Reviewer Concepteur Developpeur Full Stack Program Development Used the software for: 1-2 years ### "Le meilleur logiciel de gestion de tâche/projet" November 15, 2023 5.0 J’ai personnellement vécu une très bonne expérience avec Jira. Je pense que c’est un très bon service. Pros C’est un outil que beaucoup de monde maitrise donc très facile de l’intégrer dans une équipe. Les fonctionnalités principales comme la gestion de tâche et de projet sont top. Il fait ce pour quoi il a été conçu. Il offre aussi pas mal de fonctionnalités avec des intégrations notamment avec Gitlab ce qui le rend pratique pour mettre en place des workflows. Cons Pas grand choses. Je dirais principalement son ergonomie et sa prise en main quand ok débute dessus. Review Source MB Mark B. Proposal Manager Information Technology and Services Used the software for: 1-2 years ### "Powerful project management, SDLC and bug management software for agile teams" August 12, 2018 4.0 Pros I've used JIRA a few times, along with Confluence when I was on contract with a few large enterprise digital teams. I found JIRA to be excellent as a tool to share files, track project conversation streams, and manage multiple versions of files through the project lifecycle. Though I only ever used JIRA from an end user perspective, I always heard great things about the customizability (it seems to be a word) of the app to different business processes. Digital teams, such as UX design, development and copywriting are an ideal use case for this app provided stories and projects are set up properly. It's a great way to give stakeholders and PMs and other managers visibility into how projects are trending against milestones. Cons There were a few outages when I used JIRA, but it was generally reliable. JIRA seems to be one of those business applications where you're only using a fraction of its capability. Administration access should really be restricted to a qualified few, as you don't want to have conflicting stories tracking the same project, telling different information. The success of a JIRA implementation/adoption really relies on the quality of the data users, PMs, and development managers put into it. I found that I was writing a lot of updates and @ing people all over the place on one contract, yet certain PMs were still asking me for updates. That was less a JIRA problem, and more a condition of the people I was working with though, so I won't name names. :) - Moral of the story, you get out of JIRA what your teams put in, like many enterprise apps. Review Source Kent B. Developer Computer Software Used the software for: 1-2 years ### "A developers perspective of Jira" December 12, 2018 4.0 I have enjoyed using Jira at work. It helps keep our team on the same page and gives insight into what everyone else is doing. My opinion is that they have hit the mark in a big way and they just have some cleanup/maintenance issues to take care of. Pros 1) Jira is performing well in the industry which results in lots of people integrating with them. The most impactful for us was the integration done with Zenddesk our ticketing system. Our support engineers are able tie Zenddesk tickets to our Jira issues and when issues are updated, so is the Zenddesk ticket. Very Cool! 2) Notifications were very well done in Jira. There is an in-app notification system (A bell in the bottom corner) but they can also be sent via email. They also are very smart about sending you only updates that involve you so that you are not notified too much. 3) Smart task ordering and prioritizing that work well in a development environment. Cons Most of the cons that I noticed are rather nit-picky however I believe there is room for lots of improvement. 1) Give for example the sprint page. There is a little star in the upper right corner. If I hover over the star I get a description that says 'Star'. That is not a great description of what that button will do for me. Users are dumb and won't figure things like that out on their own. 2) I think the UI is a tiny bit clunky. I see lots of wasted space here and there. Often times there are things that do not seem that important that seem to take up a lot of space. Also I'm not a big fan of huge collapsable side menus. 3) The many features that are offered in Jira make for a steep learning curve. Review Source George K. HR Executive Transportation/Trucking/Railroad Used the software for: 1-2 years ### "" JIRA Enterprise IT Product Honesty " " April 20, 2022 5.0 JIRA Software suite is a simple cloud projects and tasks management tool comprising all modules under one package. Pros Being a user friendly online software designed to help in project management, planning, budgeting, scheduling and rescheduling of tasks. It's capability to bring teams together and provide a single source of information on all projects. Cons Nothing to dislike this far since it does it all under single umbrella, besides it enables me to track the progress of all projects. Review Source Ximena D. RPA DEVELOPER Information Technology and Services Used the software for: 1-2 years ### "JIRA THE SOFTWARE THAT IMPLEMENT AGILE METHODOLOGY" April 8, 2020 5.0 my experience with jira to the present day is due day by day, thanks to jira we have been able to solve time and deliverables problems since previously there was no control of the assignments and deliverables of the tasks that were to be carried out or that were being carried out . Today with jira it no longer happens since with this tool, when the agile method is implemented, we have been able to reduce all these problems considerably and in turn we have been able to supervise the tasks assigned to each of the team members, as well as its status, its process. or evidence of the problems that you have presented during the development, that topic is another very important one that allows you to pause the task as soon as they have problems and, above all, have evidence of the error Pros Jira helps us to manage the tasks that correspond to each member of the team day by day to implement the agile methodology since as soon as a task begins with it, we do not wait for the completion of this task to start, on the contrary, doing tasks according to your assignment. Through this tool we will be able to observe the progress of the tasks assigned to each one and we will even be able to learn more information to have the evidence of what is being worked on. Cons It is difficult to mention any defect that we can find to jira since, as I have mentioned before, it is useful for the implementation of the agile methodology. In addition to the moment that you give a status of your development, jira sends notification to the people assigned to this task or to the supervisors in this way the progress can be observed. In particular, I do not find anything displeasing to Jira or something that he lacks. I think he has everything essential to fulfill his objective. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Jira Review" September 19, 2022 5.0 It makes working with the team and follow-up very easy, it is a more suitable application for large companies compared to its alternatives. Pros Clear and easy to use, very useful in project management and scrum. Cons Interface improvements can be made, language support is not very good, there needs to be a better translation. Review Source OL Oliver L. Sales Engineer Information Technology and Services Used the software for: 2+ years ### "Great for Project Tracking!" June 4, 2024 4.0 Pros Loved how easy it is to collaborate with a team on shared projects! Cons It is difficult to link items/dependencies together properly. Review Source Mansi M. Software Engineer Computer Software Used the software for: 2+ years ### "Best App for Agile Project Management" August 20, 2022 5.0 Excellent experience with a lot of features and customization support. Pros I like the most that it has a list of never-ending features which basically helps us to organize our projects very easily. Some of the examples are - I can create my customized dashboard, I can create boards for backlogs/sprint management, I can query my results and save them as my saved searches, I can even integrate with third-party apps for my dashboard management. Moreover, they also allow automation that makes our manual tasks quite easy. Cons It has a learning curve, I have been using it for a while, and sometimes I still learn new features every day. Review Source PP Prachi P. Business Analyst Information Technology and Services Used the software for: 2+ years ### "Perfect for managing tasks in an agile setup" September 12, 2022 5.0 JIRA is integral to organisations going into Agile delivery mode, for each of tracking of different types of tasks and bringing them to closure. It is easy to use and effective. Pros \- Ability to set up different types of tickets (e.g. tasks, stories, bug, epic, etc.) with their corresponding workflows - Ability to add comments & tag people as watchers for notifications/updates; receiving Outlook notifications/summary - Ability to easily update tasks - Advanced search feature for drawing up reports/data Cons \- Text editor is limited; sometimes, the formatting suddenly gets wiped out - but could be an installation issue - Dashboard creation could be more extensive and easy to use Review Source Prakash C. Manage your business with zoho one Computer Software Used the software for: 2+ years ### "Project management with jira very easy." August 4, 2022 5.0 Its very good experience to use it as we are now manage whole organization workflow and getting proper report and status of project with help of this tool. Pros Most I like is integrating app with jira is very easy. We are using jira in many ways for managing development planning to managing testing and customer service. Its very awesome tool which provides almost all features which is needed for planning or designing workflow for your project. Cons Some times its respond too much slow and consume lots of resources. And other thing is cost. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Best and Must have tool for Agile methodology " June 14, 2019 5.0 If you're into agile development then think no further, JIRA is the tool for you. It's ease of use and implementation makes it the best tool for tracking everything related to your project, It's a must have tool for agile methodology. Pros It has every Scheme to work with, may it be different Issue types, Workflows, Field configuration, Permission, Notification, Screens, Custom fields etc. It can be easily configured. JIRA and Agile methodology goes hand in hand. I believe Agile methodology brings out the best from JIRA and completely utilizes it to it's best potential, From flexible and rapid Issue creation and updation to have easily traceable developing environment, It does all with ease. Managers and Scrum Masters can not have a single meeting without JIRA Kanban Board. Every issue, every story is traced with in-depth details. from it's creation, execution till it's completion, Even after completion the history of every issue is maintained and can be over viewed with ease. Cons From feature perspective there are no such feature to dislike about JIRA. They're simple and easy to accomplish, Operations like Creating or Editing Issue(s) are easy and can be done by anyone. There lies the problem of such operations performed by any one. Rather they should have some access level of control with which they can initialize on individual issue to individual member involved with that issue. Even if someone does edit an issue on accident, they should atleast be prompt about the changes they're about to make, or save. and only after successful confirmation from the user, JIRA should allow those changes to be saved. Review Source Zulfan H. Head of IT Automotive Used the software for: 2+ years ### "Great for Devops but not just for ITSM" June 28, 2023 3.0 I use / used it on daily basis, it was for ITSM and now for Devops / project tracking Pros It can integrate with lots of other atlassian products Cons For ITSM, it just not meant to be , there are better tools out there Review Source mP marco P. consulent Banking Used the software for: I used a free trial ### "how to track your job: jira" June 21, 2024 5.0 Pros i use it to track and plan my work, to set goal and to do. it' easy to use and works fine on my mobile Cons some featuers are by pay, it's no very expensive but i prefer free :-) Review Source VR Verified Reviewer HW Design Engineer Automotive Used the software for: 1-2 years ### "Great tool for task management! " January 10, 2024 4.0 Pros I like most of the features of Jira, especially being able to assign due dates, prioritization, acceptance criterias, etc to the tasks and being able to relate the tasks to each other. Cons I would be more satisfied if the hierarchy of features to the capabilities would be possible to be picturized. Review Source Similar Products Featured