# Page 79 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 79 - Is Jira the right Project Management solution for you? Explore 15343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15343) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 79 - Reviews of Jira ## Showing most helpful reviews Showing 1951-1975 of 15343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Norbu M. Chief Executive Officer Telecommunications Used the software for: 1-2 years ### "The best in the available set" June 9, 2022 4.0 Good for sure. Still much improvement awaited and expected. Pros No other software provided this easiness in the class for project and sprint management. Cons The complexity of interface to identify options and the open entry to all module without any control Reason for choosing Jira Better process organization and simplicity of UI Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Better and organized tool comparitively Review Source Shalinder K. App Analyst Computer & Network Security Used the software for: 2+ years ### "I love JIRA " December 16, 2021 5.0 JIRA is used in my organisation to manage cases. I have been using this software for over 2 years now. Pros Very user friendly software and very easy to navigate through. It is the best tool to manage cases. Cons nothing. JIRA is a great software tool out there in the market. Review Source Uddipan M. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Jira - The Agile director" April 17, 2021 5.0 Jira helps to manage portfolios, epics, user stories, and sub-tasks. it provides a centralized view of the projects including estimation of each task and milestones. Test case management features are also helpful. Automated project planning based on EPICs does help in project management. Pros 1) Managing Epics, user stories, and Subtasks effectively 2) Bug capturing and life cycle management 3) Availability of plugins 4) Project planning 5) Integration with Wiki Cons 1) Cannot integrate with systems to cover automated test case coverage. 2) Customized burn down charts are not available Review Source sarad T. SEO Expert Information Technology and Services Used the software for: 6-12 months ### "Jira the perfect choice for project management" October 19, 2023 5.0 I have been using it mainly for project management and to collaborate. Pros The main features I like about jira is its tracking ability. Cons its confugiration is a bit complex. And Sometimes its UI is also not very much friendly Review Source VR Verified Reviewer Project Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use and my best friend for project management" September 14, 2022 5.0 Pros Jira is a great project management tool. I use it for all my projects and in addition to tracking the progress of each task, Jira helps me keep track of the overall project goals and objectives. It also provides real-time reporting which allows me to analyze where we are at any given time so that I can stay on top of things. It's extremely useful in keeping tabs on your progress as you move along through a series of tasks or when you're working with multiple teams who may be developing different parts within one bigger project. Cons The UX can be a bit more user friendly. Right now, i have to shuffle between tabs more frequently. Review Source SS Sikander S. SOFTWARE ENGINEER Computer Software Used the software for: 2+ years ### "Good Experience" October 12, 2023 5.0 It helps me to make sprints of my list of tasks according to the priority and after one sprint is completed before the time it is very to shift on the sprint. my experience with Jira's is very good. Pros Jira software gives a good project management system and helps to track the progress of tasks. most things like Jira's robust bitbucket services that are easy to set up and deploy code. Cons I dislike Jira software's time log-in tasks when we want to add the exact starting time of the ticket. Review Source VR Verified Reviewer Principal Software Engineer Information Technology and Services Used the software for: 2+ years ### "Efficient Task Management and Collaboration with JIRA: A Game-Changer for Project Success"" May 15, 2023 4.0 Pros What I love most about JIRA is its robust task management capabilities. It empowers me to efficiently organize tasks, assign responsibilities, and collaborate seamlessly. With JIRA, I can track and prioritize tasks effectively, leading to improved project success and enhanced team productivity. Cons What I like least about JIRA is its steep learning curve for new users. Initially, navigating through the various features and setting up workflows can be overwhelming. However, with time and practice, it becomes easier to harness its full potential for efficient task management. Review Source MG Miguel G. Owner Graphic Design Used the software for: 2+ years ### "Managin Technical Projects The Right Way" November 19, 2018 5.0 JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized. Pros JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project. JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress. JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works. JIRA has a vast number of integrations and add-ons to further enhance its capabilities. Cons JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects. Review Source Rachel C. Product Marketing Leader Computer Software Used the software for: 2+ years ### "Excellent for product development" July 15, 2022 4.0 When you use Atlassian, you should definitely use Jira. Pros Excellent automation Seamless with Confluence and Bitbucket Perfect for the development side of things Cons It's not really accessible or considered desirable by business functions not involved with development unfortunatley Review Source JC Jeff C. Technical Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Widely used software for ticket/task tracking" June 22, 2022 3.0 Pros The nice thing about Jira is that most tech companies use their software for task management and setting up workflows. When working with different companies and teams, their systems can integrate which makes it easy to organize work. Cons Jira has a lot of quirks to be aware of when using their software. The interface, navigation, documentation, etc. is not exactly user friendly. Occasionally you will look for a solution for a problem you have, only to find Atlassian's fix is to buy a separate addon. It's a decent software for managing team's work, but there's a lot to be aware of for first-time users. Review Source VR Verified Reviewer Director Computer Hardware Used the software for: 1-2 years ### "Jira review" November 15, 2023 5.0 Its a very sweet one because it's help to get quick with my project Pros It's the project tracking and task management which make it's easy to follow up project Cons Their method of project management and tracking Review Source WV Wijnand V. Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Jira, an effective Atlassian tool for software vendors" January 5, 2024 5.0 Love Jira, I believe there isn't a better tool – at the moment. Pros Love the fact you can create multiple projects where members can work on, collaborate, follow workflows, which improves efficiency, reduces mistakes and will make sure you know what to do. Cons It could have a save or future publish feature when writing Jira issues. Out of fear I save them sometimes manually to prevent rewriting the whole issue again when I close the tap. Review Source Yuva R. Sr Eng Infrastructure & Cybersecurity Marketing and Advertising Used the software for: 2+ years ### "One of the best Project & Task management tool" March 22, 2022 5.0 IT Service desk portal Pros Highly customisable of the Issues and fine grained access policy Cons Atlassian supports take more time respond and cost is costlier Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Jira Best in market Review Source VR Verified Reviewer Product Manager Information Technology and Services Used the software for: 2+ years ### "Works great for Software Project Management, I wish the configurations were easier to set up. " October 12, 2020 4.0 We are overall very satisfied with the product as the user side of the things are very solid. The administration is quite complex and if you are doing it on your own, it will take a long time and a lot of hours reading their forums to get things right. Pros The task tracking and overall reporting are pretty solid. If configured properly, you will not miss on any updates and can proactively resolve blockers. Cons The configuration. They are very complicated and you cannot expect a new user to get it right and that's why there are dedicate people who set up this. We did it on our own and it took us a couple of months to get things right. Alternatives considered [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/) Reason for choosing Jira I have been using it for 6 years at different companies so it was the most comfortable choice to make. Switched from [Deskpro](https://www.capterra.com/p/127288/DeskPRO/) DeskPro was slow and confusing. It's the opposite - the admin interface is pretty solid while the user interface was a lot to wish for. Review Source Richard S. Software Engineer Used the software for: 2+ years ### "Great for large organizations, incredibly flexible, but not often difficult to use." January 16, 2018 4.0 It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management. Pros Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking. It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system. It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis. Flat-fee pricing for small teams is very competitive for the amount of power it provides. Cons Way too much overhead to actually get started. Jira is so flexible that you have to invest a lot of time to get it working the way you want. The layout of the interface isn't very intuitive and can take a lot of time to learn. They sacrifice usability for flexibility, which is a blessing and a curse. This tool is far too complex for a small company or team, although it may be a good choice if the company is growing quickly or manages very diverse teams. Review Source VR Verified Reviewer Sr analyst Banking Used the software for: 2+ years ### "Agile is super easy with JiRA" July 29, 2021 4.0 Overall highly effective tool for agile projects , we can not kive without this tool, highly customized dashboards seems to be very helpful 8n daily scrum Pros Customization according to every user's need Highly agile in nature SDLC can be manage with full of tracking Cons Some time performance is not good Various plugin needs to install , bydefault it should come so that max capability can be used easily without investing time in configuring etc. Reason for choosing Jira Efficient and widely supported by org Customization is the key to move away from rigid behaviour of tool Review Source VR Verified Reviewer Business Analyst Telecommunications Used the software for: 1-2 years ### "One Tool - a lot of benefits" October 16, 2021 5.0 I am solving the daily monitoring problem. It is very useful to keep all activities over control. Pros I like the Task Management and Tracking Tool. Cons It will be nice to have a messaging tool integrated in Jira. Review Source lT leanne T. Manager, HR Computer & Network Security Used the software for: 1-2 years ### "Jira is great" June 11, 2024 4.0 Pros Really easy tool to use to build out tasks and workflows for people and teams. Cons it isnt the most asthetic to look at and can be tricky to use unless trained Review Source SH Samer H. Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Top of the line, but costly" April 14, 2021 5.0 Pros Allows integration with internal systems at the company. Product that performs well and can track all work that is being done across all teams and departments. Cons \- Cost is very high since Jira Server products will be discontinued by 2024. Existing customers need to switch to Jira Cloud or Jira Data Center. - Many features are not available in Jira directly and customers need to buy 3rd party plugins from the Atlassian marketplace. - Training must be done for new users of Jira to cover the basic features of the tool. Review Source MF Mike F. Mission Critical Engineer Information Technology and Services Used the software for: 2+ years ### "Mature and very extensive product" November 18, 2022 5.0 Pros The sheer level of customizability is not matched by any other product we have used. Cons Can at times be tricky to troubleshoot when the interface gives issues. Review Source VR Verified Reviewer Software engineer Computer Software Used the software for: 2+ years ### " jira assessment with software engineer experience" June 20, 2022 4.0 i have been working as a software engineer for 7 years. At least 3 years i managed 3 different products and 2 different projects. They include requirement management, task tracing more than 5 person's, weekly scrum management etc. Pros Kanban management and task tracing are most powerful feature. I can easy to manage my task in this application. Cons Sometimes more flexible usage cause of bad experience. Sometimes i hard to manage revert status change. If i can change status easily, i can not remove history of tasks. Review Source Fernando H. Escalation Support Engineer Telecommunications Used the software for: 1-2 years ### "A good system, with a good search engine." September 18, 2021 4.0 My experience has been good overall, I recommend that it be implemented, it is certainly much better than others available. Pros I use Jira on a daily basis, mainly as the main contact with developers in terms of tracking and updating bugs of the products my company offers: videoconferencing hardware. What I like the most is the advanced search engine, which allows you to use several combinations, even more than famous search engines like Google. This makes Jira a fairly comprehensive database for known or already created problems. Cons The integration with Salesforce could be better, since Jira in general has several essential options camouflaged in others that are less used, for example, I do not find utility in the tabs: Metrics, Root cause, Other, although they are important, they almost go unnoticed given the design of the page itself. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Due to company decisions. Review Source susanta R. IT analyst Computer Software Used the software for: 2+ years ### "Best Agile Project management tool ." July 23, 2021 5.0 My over all experience is good. I will recommend everyone to use this project management tool. Pros Its easy to use. Its feature are great. From issue tracking to bug creating project planning, story refinement, Sprint board. Test management ..all are good Cons Story searching algorithm can be change. Sometimes it use to stop working due to maintenance which is frequent. Review Source VR Verified Reviewer ECOM Director Retail Used the software for: 2+ years ### "Great for ticketing!" September 14, 2021 5.0 Pros It is easy to use, simple to set up and has all the basic features for the users. Cons Sometimes automatic email communications can be a hassle, be sure to configure it so it doesnt overflow the teams emails. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Jira Pricing and simplicity Review Source Hina S. Analyst Management Consulting Used the software for: 1-2 years ### "A Highly Effective Tool for Project Management and Collaboration" January 21, 2023 5.0 I've had a great experience with Jira. It's an incredibly powerful project management tool that allows for real-time collaboration and planning. It's easy to use and intuitive, and I've found it to be an essential tool for staying organized and keeping track of progress. The flexibility of the platform makes it a great fit for any type of project, from small to large scale initiatives. Pros I liked that JIRA was very user friendly and could be customized to fit whatever project or workflow I was trying to manage. It was also great that it allowed for collaboration among team members and was able to track progress and tasks with ease. Additionally, I loved the fact that JIRA could be integrated with other tools and services, which allowed me to easily create reports and manage my tasks and projects with more efficiency. Cons The least liked thing about JIRA is the complexity of the system and the difficulty of learning how to use it. It can be quite overwhelming for users who are not familiar with the system, and it can take a long time to learn how to use it effectively. Additionally, the cost of the system can be prohibitive for smaller organizations. Review Source Similar Products Featured