# Page 80 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 80 - Is Jira the right Project Management solution for you? Explore 15343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15343) [View alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 80 - Reviews of Jira ## Showing most helpful reviews Showing 1976-2000 of 15343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Assistant Manager Apparel & Fashion Used the software for: 1-2 years ### "Best product solve for prioritisation and tracking progress." May 8, 2024 5.0 Pros \- While multiple stakeholders are contributing to a project it's very clear to define the roles and contribution to the project. - When there are multiple tasks for single stakeholder Jira helps to define the priority order to each and every task. - Usage is simple for even management person to understand. Cons \- The cost control makes it's hard for company to provide access to everyone. - While people who have access can check progress from ticket but for people not having access the mail is not very user friendly to understand. Review Source waqar H. Manager HR Real Estate Used the software for: 1-2 years ### "Review About Jira" December 13, 2021 5.0 My overall with Jira is quite good because it is useful for fast-paced teams or agile workflow, you can build, test, and release software faster and more reliably it can integrate with first and third-party tools throughout the development life cycle. Jira is the best tool for agile processes. Pros 1\. This software gives you multiple tools for task management for example burn up/down charts, scrum and kanban boards, etc. 2. Your teams can start with a project template or they can create their own custom workflow. 3. Good thing about this software is that it supports agile development methodology and it works best for everyone both its development team and management. 4. It has customizable permissions that enable admins to determine who can see or perform which action or task. Cons 1\. It's a little bit difficult for newbies to understand. 2. There is room for improvement in GUI. 3. Sometimes I faced lags and delay work progress. 4. Price is a little bit higher than other tools. Review Source DL Ding L. Chief Systems Officer Financial Services Used the software for: 2+ years ### "Review on Atlassian JIRA" May 31, 2020 4.0 Overall, JIRA does the job for our team and even though I am on the Systems Team, we ourselves are mostly users as well. That keeps the headaches in check (as things could be very frustrating when trying to administer the applications. See above for the reasons). Pros A team needs a ticket/issue tracking system and JIRA Atlassian seems to be used widely in the industry. As a user, it's easy to use for the most part. Besides having the option of hosting the application in-house, it also has the Cloud edition so from the Systems Team perspective, there's no need for servers, backups, security, keeping the service up (with fault tolerance), etc. Cons From the administration aspect of the software, JIRA still has a long way to go: 1) As an administrator, as far as I can see, one can \*not\* even do such a simple thing as change the Display Name for a user (I suppose it's a "feature" but I can't see why that's a good feature). Instead, an invite is sent out to the user, who can then set the Display Name after signing up. 2) As an administrator, one can login as another user to test permissions. That's normally a nice functionality for administrators. However, for some functionalities, while you are still logged in as another user, you suddenly go back to your normal identity. That's very confusing and thwarts the purpose. One potential good use is being able to login as another user to set/update the Display Name (see #1). 3) Setting permissions is not that easy. I tried to set permissions for an account that's used for scripting (using the REST API) but it seems very difficult (really, it should be easy) to get the permissions done correctly -- sufficient but minimal privileges. 4) The REST API is not great. The online documentation is often outdated and sometimes things don't work (with errors). Even when things run without errors, it might not actually do the thing that it's supposed to do (so you write the code for nothing when you expect it to work). Reason for choosing Jira JIRA seems to be the industry standard and the Cloud option makes adopting & implementing the solution that much easier. Review Source Diwakar K. Associate Manager Consumer Services Used the software for: 2+ years ### "Best tools for Ticketing and time management" November 23, 2023 5.0 Pros Very easy to use and best tools for raising Client request tickets in Jira. Easy to track all the previous raised Jira tickets. Customization, plugin option, Automation, time record, Issue tracking etc are the best feature I like in Jira. Cons Expensive for personal uses. and UI is little hard to use for new person. I face slowness issue while working in jira tickets. Review Source VR Verified Reviewer Staff Software Engineer Computer Software Used the software for: 1-2 years ### "JIRA Software for Scrum Team Projects" September 12, 2020 4.0 Overall, JIRA is a the best solution for managing work for Scrum Team Projects I've used. It has the most features and covers most of what I'd want. The UI/UX could be improved to make features more clear and easy to use however. Pros JIRA has the vital features necessary for effective Scrum team projects. Important features include: \* Supports having multiple teams that each have their own sprints and backlog \* Create epics, stories, tasks and sub tasks to break down feature development into manageable chunks \* Write up and track bug reports \* Estimate project timelines via story points \* View sprint progress via a board of columns of progress (To do, Blocked, In Progress, In Validation, In Review, Done, etc) \* Communication on tickets/stories via commenting and email notifications Cons JIRA's user interface can be a bit confusing. Things like completing a sprint and starting a new one can often be harder than they sound because of things like stories/tickets still being in progress. There isn't a good way to account for partial carry over in estimation as stories/tickets either fully carry over or are completed. Some of the actions on tickets have different user interface depending on what view you are in. After creating a story/ticket, it can be hard to find where it went if you forget to add certain labels like which sprint it is included in or what team it belongs to. Review Source VR Verified Reviewer Digital Marketing Systems Manager Hospital & Health Care Used the software for: 1-2 years ### "Service management for more than just IT" December 10, 2020 4.0 Even though this platform has been produced for the IT industry, it can be used for other industries with some simple tweaks to basic labelling and work flow. When the team I work in approach the organisation's IT department looking for a service desk platform, they asked us to try Jira (which they were already using themselves). With some quick learning and customisation of work flows, forms, labels and user access types, Jira has enabled our non-IT team to receive work requests, track their progress and report on ongoing and completed requests. General oversight of the team's work load and client break-up has been invaluable. Pros Service desk form creation is simple. The 'backend' management of the raised requests is also relatively simple with the added benefit of customisable approval flows to ensure any offline process your team follows can be matched within the flow in Jira. The ability for requestees to also rate closed requests is useful from a customer engagement perspective. Cons Some system labels are not as easily editable (which mostly only affects teams not using Jira in the traditional IT realm). The number of automated system emails can be daunting until you customise that feature to suit your needs. Reason for choosing Jira Although initially recommended due to the platform already being used elsewhere in the organisation already, the decision to stay with Jira was based on the platform's ability to flex with our team's non-IT requirements. Review Source BH Bart H. Sr Accountmanager Computer & Network Security Used the software for: 2+ years ### "Jira integration with worklog and activity timeline" August 4, 2022 5.0 Great! Our complete sales to engineering to finance Department works with Jira and it’s a great tool Pros Task management, issue tracking, easy to use, integration with other tools like Activity Timeline and sync with Afas Online it’s one of our most important tools Cons The price when you use it with more than 10 users! Bur it’s the price worth! Review Source SG Stanley G. Museum Conservator Museums and Institutions Used the software for: 2+ years ### "Jira always comes through when managing our projects. " October 19, 2023 5.0 Jira helps us take charge of our project work from formulating work plan to actualizing and finishing the project. It helps us to collaborate on our projects as a whole team and this makes it possible for us to achieve better results. With Jira, we get to understand our projects from the beginning to the end and this help us finish them within the set budget and deadlines. Pros The greatest flex about using Jira is that we get exactly what we need to take care of our project work. We love it how it allows us to come together with every single resource we need to plan and actualize our projects effectively. Jira has very simple to use dashboards which help us have a clear visibility of the entire project workflow. We also get access to project reports for enhanced analysis, project documentation and progress tracking. Cons The learning curve was simple and short plus the interface is so straightforward. There is nothing complicated or confusing about Jira. Review Source Chelsea T. Senior Backend Engineer Translation and Localization Used the software for: 2+ years ### "Jira keeps everyone aligned. " March 13, 2023 4.0 Within my department, we use Jira to manage software projects. Jira helps align the efforts of each team member, resulting in quicker completion of milestones in team projects. Pros I appreciate Jira's ability to cater to various use cases, which is why even non-development teams in my company use it. However, the reporting feature is what truly sets it apart. The real-time insights it provides into my team's performance have been invaluable for measuring peer-to-peer performance and overall productivity within our software projects. Cons Team collaboration plays a crucial role in software project management. However, Jira's limited collaboration features beyond Scrum and Kanban boards make it difficult to ensure smooth collaboration among team members. Review Source Carlos M. Data Engineer Mining & Metals Used the software for: 1-2 years ### "Project Management at its best" January 18, 2023 4.0 Its an excellent tool that help us to manage our projects in an easy way and with a lot of ways of communication. Pros The way that everyone in the team can see the bigger picture to understand how tasks impact the project overall Cons Sometimes the software can be a little scary, it would be awesome if there was an outlook integration to have the tasks in the calendar. Review Source NP Neil P. Program Manager Information Technology and Services Used the software for: 2+ years ### "JIRA - Project Management & Team Building" January 19, 2022 4.0 Pros I enjoy the ease of use and ability to easily teach new users how the software works. Cons Nothing comes to mind; Product is great. Review Source Cristian B. Sr Software Development Manager Semiconductors Used the software for: 2+ years ### "Jira for bug tracking and project management" July 18, 2019 5.0 I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development. Pros We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own Cons Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time. Switched from [Bugzilla](https://www.capterra.com/p/119057/Bugzilla/) Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price. Review Source TM Tisunge M. Technologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Jira effectiveness" January 7, 2023 5.0 From the time I started off with handling my projects, jira helped me improve my management skills until I became very good at what I was doing, some activities that can be easily overlooked and being not easy to do like bug handling becomes easy to handle with jira and has helped me alot. Pros Jira Is very effective, especially for start ups, when we first started up with our projects, jira helped alot, and even when we reached a place where we thought we were better, we never stopped using it. On top of this.jira has a well managed mapping and and issue tracking abilities which is very useful. Cons Having alot of helpful features is great, but still jira has a few problems I noticed, for a start the platform starts looking so complicated as you are trying to get to the next level of it, this makes it hard to get used to the platform, and this helps with discouraging collaboration and team work, since some people would prefer to use other platform and hence a division. Review Source Joe H. Senior Vice President Information Technology and Services Used the software for: 2+ years ### "Jira is a rockstar when it comes to managing your Agile or SCRUM development" September 16, 2021 5.0 We've had a superb experience working in the Jira platform and it's pertinent to the success of our Project Department, Product Team, Dev Operations team, and Multiple Development teams. Pros I love the customization and user control. It also does a great job with updating owners of different stories/tasks via automated emails. We've been able to expand the platform across many departments as well with relative ease. For example, when I created out new Product team, we were able to create a new "project", add a product roadmap, create swimlanes for stories and manage a backlog easily. Cons Not many issues have been experienced lately but when we first moved to the platform, we had some major speed issues. That subsided when we updated to our own hosted version. Review Source Yaruby M. Desarrollador Java Junior Used the software for: 1-2 years ### "It allows the organization of activities in a dynamic way, it also facilitates the estimation of time" June 13, 2018 4.0 Greater organization in the planning of activities and approximation in the execution times of the development of each of them, together with the application of the agile methodologies implemented for the development of the project. Pros The dynamic structure to organize the activities and the income of the estimation of the execution times of each task, since it facilitates the application of agile methodologies in software development projects. Jira also allows the inclusion of those responsible for the development of each activity, in addition to notifying the person in charge of supervising it, facilitating an early detection of impediments and / or progress during the course of the tasks that are carried out. Also, the integration of Git provides valuable help when verifying changes in the development of the source code. It also has the possibility of sharing information through files of different length (.txt, .pdf, word, .mp4, among others) in order to provide greater ease of understanding to the person responsible for carrying out the informed task. In addition, this tool offers precise search filters, saving time in the handling of the interface to focus on what the user wants to obtain. Cons 1- The synchronization time of Git with Jira slows down with some internet connections, limiting the use of the benefits of this tool in some users. 2- The user has a lot of freedom to make changes in all the modules of the tasks. Although notification of the change should be a hierarchy of charges to perform them. Review Source GS Gyan S. Manager Project Computer Software Used the software for: 2+ years ### "Nice tool for project and development tracking" August 12, 2022 5.0 Fond very nice product for development tracking Pros 1\. Easy to use 2. Help to planing resources 3. Help to manage task pipeline and upcoming and ongoing development 4. Help to identify upcoming and delayed deliverables Cons 1\. Not able to track tesing resource performance Review Source MH Mo H. Software engineer Automotive Used the software for: 2+ years ### "No better alternative in industry!" February 15, 2022 5.0 Pros This software is flexible, customizable, and best of all super simple to use! Cons Jira comes with a high cost and requires some additional setup to properly use. Review Source yM yomaira M. QUALITY ASSURANCE TESTER Banking Used the software for: 2+ years ### "Reseña sobre herramienta JIRA-ATALSIAN" August 6, 2022 5.0 Trazabilidad de los proyectos Pros El seguimiento que me permite tener del estado general del Proyecto, la ayuda que nos provee para la toma de decisiones, la reporteria que se puede obtener de la herramienta, visibilidad de los errores reportados en el Proyecto, entre otros. Cons \- Facilidad para la Edición/modificación de los flujos de los proyectos luego de ser creados - Que el usuario Informador pueda asignar a otro como informador Review Source VR Verified Reviewer Head of IT Division Printing Used the software for: 2+ years ### "Indispensable application...but setup is not for the non-tech savvy" December 5, 2019 4.0 When our internal IT Help Desk went down, we were in a bind. We needed something that we could get up and running with very little trouble and start getting help tickets going again. Despite there being a negative view of JIRA due to previous setup by non-technical users (who deemed it too complex); when the Help Desk was designed and implemented by the IT Team, there was very little talk of complication and more talk of how much better things were than the previous Help Desk. We did integrations with third-party collaboration tools and generated workflows and custom forms that made JIRA one of the best additions to our IT toolkit! Pros I love the quick and easy setup of JIRA spaces and it's integration with other Atlassian products. There are also a lot of third-party integrations to help fill-in the gaps. Cons JIRA is a beast. Plain and simple. Actually that's just it...it's not plain and simple. You have to have a good grasp of what you want from it to make sure you get what you really need. It is not friendly for the non-technical user looking to create a workspace. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Review Source Abegail R. Risk Analyst Consumer Services Used the software for: 2+ years ### "Jira is easy to use." April 4, 2024 5.0 If you are looking a tools for ticket and escalation, Jira is the best for you. Pros You can separate those prioritize ticket. Cons Sometimes there was a lot of updates with Jira. Review Source 🌿Tim B. Senior iOS Developer Financial Services Used the software for: 2+ years ### "Industry standard software - but usually overly complex for most projects" March 16, 2022 2.0 Overall i have a mildly negative experience with Jira. I understand its critical use case but i find other software that is lighter, simpler and probably cheaper exist - particularly for smaller teams and projects. I have no experience in a larger 40+ member team using Jira and I feel its complex features are probably extremely useful for these situations. Pros It's very customisable for large companies and provides a lot of features that can be added into whatever workflow you want. Most new team members coming onto your project already understand how it works and why it is used and can be bought into your companies particular work flow very quickly Cons For every use case i have used this for in 4 different companies I have found that it is overkill. It often as a result has features that are not so useful for the average project. This adds complexity to the work flow that doesn't typically need to exist. In addition this often creates permission issues in adding tickets or modifying tickets. Review Source VR Verified Reviewer Senior Application Specialist Computer Software Used the software for: 2+ years ### "Jira eases the pain to track task management" November 6, 2020 5.0 We are able to collaborate between different teams from different projects. Also on-boarding new users from external company providers is straight forward. Scrum master ability to setup templates, eases the effort to standardize agile practices within the company. Pros Few clicks to create new tasks. Great set of actions clone, split, delete, flag, tag, etc. Extended and customizable workflow for different type of tasks. Filters are easy to create, API access provides extra power to integrate and produce custom reports. Great integration with confluence and source code repositories. Cons API could be better usable with official packages for most used languages as nodejs. There are lots of plugins to extend features, still experience with roadmap, releases, tests, etc; should be already on the core Jira. Review Source AA Anantha A. Principal Software Engineer Computer Software Used the software for: 2+ years ### "A perfect application for project management" September 19, 2022 5.0 Overall experience with Jira is Greate. Easy to use. It consume time. Pros I am using this application for the past 8 years. It is an amazing tool to track our work. Dasboard will display our work list. - Greate and easy user interface. - flexible app to create NPR, user stories, bugs, technical tasks etc. - Add labels to each ticket is the another help, where we can group the ticket with lable. - We can track the status of any ticket from OPEN to CLOSE. - Each ticket have the option to add detail like(Type, Priority, Status, Resolution, priority, lable , etc) and description, where we can add the full detail of the task. - Through the "Activity" part , we can track all the detail like comments, Work Log,History, Activity,Transitions and Stateoscope. - We can include the people who wants to know about the ticktes at "Watchers" list. As a developer, this software is a great helper to track my work and project my work to higher officials. Cons Adding tools like table columns and rows is still difficult at the description part of the task. other then that, As a developer I haven't find any Cons. Review Source Muhammad Haroon R. Senior Test Engineer Banking Used the software for: 2+ years ### "Bug Tracking and follow-up" December 18, 2023 4.0 Pros Bug Details can be added with Screenshots and priority and severity, I can customize the fields and values accordingly. Assignment to other users is also easy and it can generate email to notify user. Also we can create the Bug flow in it. Cons Adding or modifying multiple things at same time is a bit difficult Review Source Matthew G. Senior Sales Account Manager Hospitality Used the software for: 2+ years ### "Jira have an Impeccable experience. Great for managing projects and tasks. " November 14, 2022 5.0 Overall we are able to manage the entire project process from inception to completion efficiently. Offer a single point of communication and interaction when working on a project. Pros Jira is super easy to use and flexible. Most helpful for its ability it offer for creating projects 'sections and subtask.Assigning tasks out to individuals is easy ,add due dates and make the task dependent on other task being done first.Has a great deudate feature that keep projects on time with reminders of upcoming tasks as well as make it easy to find any information needed . Allow us to plan projects,share file and team collaborate in same space to ensure efficiency and accuracy of information as well as making sure projects are completed on time.Has nice dashboard which allow one to customise tasks for a desired needs. Cons There is nothing negative to comment ,user experience is intuitive. Review Source Similar Products Featured ## Related categories [Project Tracking](https://www.capterra.com/project-tracking-software/)[Project Management](https://www.capterra.com/project-management-software/)[Resource Management](https://www.capterra.com/resource-management-software/)