--- title: "Jira Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jira Software - reviews, pricing plans, popular comparisons to other IT Project Management products and more." source_url: "https://www.capterra.com/p/19319/JIRA/" page_type: "product" language: "en" --- # Jira Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jira ## What is Jira? Jira is a project management tool designed for agile teams to plan, track, and release software. It offers issue and project tracking, enabling teams to manage the entire development lifecycle on one platform. With seamless integration capabilities, Jira connects with various tools, creating a centralized hub and eliminating data silos for a unified project view. Jira's Rovo AI enhances project management by automating tasks, summarizing comments, and aligning work with company goals, allowing teams to focus on impactful activities. Its advanced reporting and analytics provide insights into trends and risks, supporting data-driven decisions and continuous improvement. Jira adapts to the needs of teams across software development, marketing, and operations, transforming ideas into reality. ## What is Jira used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 15,472 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 1% Pros & cons Robust agile workflow support Comprehensive project oversight tools Frequent bugs and glitches Slow performance with scale Starting price $7.91 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Project Management / 2026 - Agile Project Management / 2025 - Business Process Management / 2025 - Kanban Tools / 2025 - OKR / 2025 - Product Lifecycle Management / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jira?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.atlassian.com/&name=Jira) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jira 4.4 (15,472) VS. [4.6 (6,102)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $7.91 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (14,515) Ease Of Use 4.5 (9,261) Value For Money 4.3 (9,906) Value For Money 4.3 (6,933) Customer Service 4.2 (9,662) Customer Service 4.4 (6,228) ## Jira alternatives [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,544)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (872)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (556)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/19319/JIRA/alternatives/) ## FAQs about Jira Overview ### What problems does Jira solve? Jira solves scattered task ownership, weak visibility across projects, manual status updates, and poor sprint planning by centralizing issues, backlogs, boards, estimates, and release progress. Software developers, QA, IT, product managers, and cross-functional teams benefit most when coordinating complex work, tracking bugs, and identifying bottlenecks before deadlines slip. Answer based on 5399 reviews Overview ### Which roles and teams benefit most from Jira? Jira is most used by software engineers, developers, QA teams, project managers, and product managers who need to track issues, manage sprints, and coordinate releases. Business analysts and IT managers use it to organize requirements and support workflows, while executives monitor team progress, delivery timelines, and operational visibility. Answer based on 14644 reviews Overview ### What company size and industries is Jira built for? Jira is used by software developers, IT departments, and enterprise organizations, with reviewer use led by small businesses at 51% and strongest adoption in Information Technology and Services and Computer Software at 20% each. It also serves enterprises at 29%, midsize businesses at 20%, and Financial Services teams at 5%. Answer based on 15425 reviews Features and Usability ### What are the key features of Jira? Jira includes core project management features like task management, issue tracking, and ticketing, plus Agile tools such as scrum boards, kanban boards, backlog management, and sprint planning. Differentiating features include customizable workflows, dashboards and reports, automation rules, and integrations with GitHub, Slack, and Confluence for team collaboration. Answer based on 3284 reviews Pricing ### How much does it cost and what fees or limitations are included? Jira offers a free plan for up to 10 users, while paid plans start with the $7.91/user/month Standard plan and rise to $14.54 Premium; Data Center starts at 44000/year flat rate. A free trial is available. Reviewers say costs can climb with paid plugins, extra features, and growing user counts. Answer based on 1235 reviews Integrations ### Which third-party tools and platforms does Jira integrate with? Jira integrates with Confluence, Slack, Bitbucket, GitHub, Trello, Microsoft Teams, GitLab, and Jenkins. It supports over 50 integrations overall, with reviewer-cited connections spanning collaboration, source control, planning, and DevOps. Official catalog listings also include Google Drive, Gmail, Figma, Clockify, Harvest, and Azure DevOps Server. Answer based on 2824 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jira? Jira offers live online sessions, webinars, videos, and documentation, which help teams learn the basics and common workflows. Reviewers say developers and experienced project users often ramp up quickly, while nontechnical users, admins, and teams with heavy customization usually need more time, guidance, and hands-on practice. Answer based on 1279 reviews Getting Started and Support ### What customer support options does Jira offer, and how do users rate the experience? Jira offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support resources as thorough and helpful for ticketed issues, but experiences are mixed: some report weak follow-up, limited guidance beyond fixes, and frustration with billing or account-related response handling. Answer based on 1929 reviews Security ### How does Jira handle data security and access control? Jira uses role-based access controls, granular permissions, issue security levels, private ticket visibility, authentication options including Azure SSO and two-factor authentication, encryption in transit, and audit trail tracking. Users also value cloud or self-managed deployment. Some reviewers say permissions can become complex, rigid, or confusing to administer at scale. Answer based on 380 reviews ## Who uses Jira? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Robust agile workflow support 97% positive reviews out of 1320 Most reviewers describe agile project management as highly adaptable, supporting Scrum, Kanban, sprints, and detailed reporting. Chinthaka J. Head of IT, 201 - 500 employees. "Jira has all features to support agile project management artifacts, events and framework." Frequent bugs and glitches 57% negative reviews out of 889 Some reviewers indicate bugs and issues disrupt workflows, cause confusion, and often require manual troubleshooting or workarounds. Solounge B. Technical Operations Manager, 1,001 - 5,000 employees. "Sometimes the errors I get or can be very glitchy causing me to have to refresh or that when I building out an automation, it's limited on how many rules I can put in one" Comprehensive project oversight tools 97% positive reviews out of 1111 Most reviewers find project tracking enables clear task management, real-time updates, and effective collaboration across teams. Spriha A. Senior Digital Marketing Officer, 2 - 10 employees. "What I like most about Jira is its robust project management capabilities, which simplify task tracking, promote team collaboration, and boost my teams overall productivity." Slow performance with scale 84% negative reviews out of 803 Most users report performance and speed issues, especially with large projects, many users, or heavy customizations. Dariia Y. QA, 1,001 - 5,000 employees. "Additionally, the performance can slow down with larger projects, making it less efficient when managing a high volume of tasks." Detailed progress visualization 96% positive reviews out of 786 Most reviewers indicate progress tracking offers customizable dashboards, real-time status updates, and transparent team accountability. Arnold D. Senior excutive, 10,001+ employees. "In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable." Complex and cluttered navigation 64% negative reviews out of 472 Some users comment navigation is unintuitive, with overwhelming menus and a steep learning curve for new or infrequent users. GERHARDUS O. Supervisor, 51 - 200 employees. "The steep learning curve and complexity of Jira software can be overwhelming for new users, making initial setup and navigation challenging." ## Features AI summary Based on 1,065 IT Project Management reviews Capterra data shows that buyers of IT Project Management software rank the following features as their top priorities: - **Project Planning** (**48%** of reviewers rated this feature as critical) - **Status Tracking** (**51%**) - **Task Management** (**58%**) Jira supports all three of the features reviewers rate most highly: **Project Planning**, **Status Tracking**, and **Task Management**. Together, these capabilities help teams map out work, monitor progress in real time, and keep tasks organized across projects, allowing teams to manage deadlines more effectively and keep IT initiatives moving forward. Project Planning 4.5 (721) 60.61% of 721 reviewers that rated this feature as important or highly important Organize and schedule projects Status Tracking 4.6 (327) 62.69% of 327 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Task Management 4.6 (3,541) 70.52% of 3541 reviewers that rated this feature as important or highly important Jira offers a highly customizable task management system that helps you organize, assign, and prioritize work, track deadlines, and monitor progress. Reviewers appreciate its clarity, collaboration options, integration with tools like Confluence, and support for Agile workflows. Collaboration Tools 4.4 (1,834) 63.25% of 1834 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Prioritization 4.5 (1,310) 66.79% of 1310 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Project Planning/Scheduling 4.5 (1,809) 66.61% of 1809 reviewers that rated this feature as important or highly important Jira gives you flexible project planning and scheduling tools, including roadmaps, sprints, and customizable boards. Reviewers indicate it streamlines collaboration, supports Agile methods, integrates with Confluence and Bitbucket, but some wish for better Gantt charting and scheduling automation. Jira 189 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Checklists: An itemized to do list that can be edited as tasks are completed - Cloud Computing: A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compatibility Testing: Preview how the app will display on multiple device types and operating systems - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Delivery: Process of building and deploying software from the build to the production environment - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Modeling: Conceptual model of how data items relate to each other - Data Visualization: Graphical representation of data - Debugging: Detect and remove errors - Deployment Management: Manage the processes involved when making the application ready for use - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For IT Project Management: Supports project management for IT professionals & teams - Forecasting: Form predictions based on past and present data/trends - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Game Development: Develop games using code or no-code platforms - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Management: Manage and track all disruptions and incidents - Integrated Development Environment: An application for source code editing, compiling, and debugging - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Log Collection: Collects and aggregates data from various systems within the IT environment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Messaging: Communicate using messages within the system - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Development: Development of applications for mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multiple Projects: Ability to handle several projects simultaneously - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Percent-Complete Tracking: Level of completion within a task - Personalization: Adjust communications based on previous interactions or personal preferences - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Jira gives you flexible project planning and scheduling tools, including roadmaps, sprints, and customizable boards. Reviewers indicate it streamlines collaboration, supports Agile methods, integrates with Confluence and Bitbucket, but some wish for better Gantt charting and scheduling automation. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Recurring Issues: Set an issue to repeat - Recurring Tasks: Set the frequency of a task's occurrence - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Allocation: Assign available resources to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: You can easily edit and update tasks, track changes, and maintain an audit trail. Reviewers appreciate the intuitive interface, real-time collaboration, and ability to adjust details or priorities, though some mention the abundance of options can be overwhelming for new users. - Task Management: Jira offers a highly customizable task management system that helps you organize, assign, and prioritize work, track deadlines, and monitor progress. Reviewers appreciate its clarity, collaboration options, integration with tools like Confluence, and support for Agile workflows. - Task Progress Tracking: With this capability, you can monitor task status in real time using customizable boards, workflows, and visual indicators. Users think the clear visibility, automated updates, and integration with tools like Clockify and Slack make tracking progress and identifying blockers straightforward. - Task Scheduling: Task scheduling in Jira helps you set deadlines, assign priorities, and visualize timelines. Some reviewers feel it improves organization and resource allocation, supports sprints and recurring tasks, but note advanced scheduling like Gantt charts often requires third-party add-ons. - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timeline Management: Manage a detailed schedule of a product plan - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Traceability: Track and document the history, application, or location of an item or activity - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Training Management: Track employee/learner's progression through training programs - Transcripts/Chat History: View messages sent by both parties during the chat conversation - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Web App Development: Development of applications that are delivered over the internet through a browser - Web/Mobile App Development: Create/edit commerce applications for mobile devices and/or web - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (14,217) 4.4 Based on 14,217 reviews ## Pricing Value for money 4.3 (9906) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/19319/JIRA/pricing/) Standard $7.91 Per User,Per Month It includes: - 250 GB File Storage - User Roles and Permissions - External Collaboration - 1700 Automation Rules - Multi-region Data Residency - Unlimited Forms - Unlimited Projects - Customizable Workflows Premium $14.54 Per User,Per Month It includes: - Unlimited Storage - Cross-team Planning - Dependency Management - Customizable Approval Processes - 1000 Rule Runs - iOS and Android Apps - Project Templates - Reports and Team Insights Enterprise Contact Vendor for Pricing It includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automation Rule Runs - Up to 150 Sites - Anonymous Access - Capacity Management - Scenario Modelling Data Center $44,000 Flat Rate,Per Year It includes: - Active/Active Clustering for High Availability - Annual Term License + Maintenance - Atlassian-Supported Disaster Recovery - Environment Control - Optimized for AWS or Azure Deployment - Project and Issue Archiving - SAML 2.0 and Openid Connect Support Value for money 4.3 (9,906) 4.3 Based on 9,906 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9662) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9,662) 4.2 Based on 9,662 reviews ## User reviews Overall rating 4.4 Based on 15,472 reviews Filter by rating 5(8538) 4(5568) 3(1146) 2(152) 1(68) Mentioned topic Sorted by most recent Sadaf Yusuf M. HOD Education Management ### "Great for Dev Teams, Heavy for Everyone Else" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2026 Jira remains the gold standard for software engineering. Its workflow tailoring and tracking precision are incredible. However, configuration is a chore, and the UI feels heavily dated. Pros Unmatched sprint customization and agile workflows. Deep engineering tool integrations and tracking. Cons Clunky, overwhelming, and slow interface. Additionally Steep learning curve for non-technical users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Susan P. HR Accounting ### "Flexible and Powerful Project Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Writing Overall, my experience with Jira has been positive. It provides strong tools for managing projects, tracking tasks, collaborating with teams, and monitoring progress. While the platform can take some time to learn and may feel complex at first, its flexibility and customization options make it a valuable tool for organizing and managing work effectively. Pros The biggest advantage of Jira is its flexibility for managing projects and workflows. I particularly like how easy it is to track tasks, assign ownership, monitor progress, and customize workflows to fit different teams. The dashboards, reporting, and integrations also make it easier to keep everyone aligned and improve visibility across projects. Cons The main drawback of Jira is that it can feel complex and overwhelming, especially for new users. There are many configuration options, and setting up workflows, boards, and permissions can take time. The interface can also feel less intuitive than some simpler project-management tools, particularly for teams with straightforward needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Elena P. Digital Strategy Senior Specialist Non-Profit Organization Management ### "Good tool to follow status of tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 3, 2026 It's a useful tool to speed up tasks and have a a good overview of what is going on. Easy to set up and to use. I think that some feature might be redundant or too much for some jobs, so it would be interesting to give users the possibility to simplify its own interface with things that are really interesting for them. Pros The Kanban board is really useful to manage tasks and to see in a glance their status. I also find it very intuitive to create new task, assign them to groups and follow them during different status of work. Backlog section and list too are very intuitive Cons The timeline is not working as expected, but it may depends also on how information have been added. We are not using all the possibilities offere3d by the tool, so it might be interesting to personalize more the interface once info are not used. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) I was not involved in the decision, but I think it might has been done to reduce costs and centralize requests Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Suresh Jayan G. Product Owner Import and Export ### "JIRA - Structured, scalable support — worth the setup effort" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Solid enterprise helpdesk platform that delivers once properly set up. We moved from email and Word documents to a fully structured support system — tickets are now routed, tracked, and auditable. The REST API and automation capabilities are the highlight, letting us build custom triage tools on top. Configuration complexity is the main drawback, but for a large global organisation it's the right tool for the job. Pros The REST API and queue management. We've built custom triage tools on top of the API that automate ticket classification, and the queue rules keep the right tickets in front of the right people without manual sorting. Cons Configuration complexity. Setting up workflows and permission schemes requires an experienced admin, and small changes can break things unexpectedly. The agent UI is also click-heavy for high-volume work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Hamza A. Video Editor and Motion Designer Information Technology and Services ### "100% Recommended Jira" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 My experience with Jira has been very positive ,with strong functionality and exceptional customization options .It stands out as the most powerful tool with all in one task tracking features ,customizable workflows abd smooth team collaboration. Pros I absolutely love Jira because it scales with my needs and is more affordable than most competitor .I appreciate how it makes task and workflow management simple and easy to handle.It also provides strong collaboration features eg comments,mentions and many others that allow my team and I to seamlessly upadte boards and workflows in real time. Cons A more simpler and intuitive searching for issues .Also I would like to have more advanced automation and AI powered features to make worlflows more effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dhvani P. Full Stack developer Financial Services ### "Reliable Project Tracking Tool That Keeps Teams Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 My overall experience with Jira has been pretty good. I find it useful for keeping track of tasks, bugs, project progress, and team activities in one place. It helps me stay organized and gives the team a clear idea of what needs to be done and what is already completed. I especially like the ability to assign tasks, set priorities, add comments, and follow the complete history of an issue. It took me a little time to get comfortable with all the options and workflows, but once I understood the basics, it became much easier to use. Overall, Jira is a reliable tool for managing projects and collaborating with a team. Pros What I like most about Jira is how well it helps organize projects, tasks, and team collaboration in one place. It makes it easy to create and assign tasks, track progress, manage priorities, and follow issues from start to completion. I also like the flexibility of custom workflows, dashboards, and reporting, since different teams can set things up according to their working style. The comments, notifications, and activity history are useful for keeping everyone updated without having to rely on too many separate tools. Overall, Jira gives good visibility into project progress and makes it easier for teams to stay organized and accountable. Cons The main thing I like least about Jira is that it can feel a little complicated, especially when you are new to it. There are so many options, settings, and workflow features that it takes some time to understand everything. Sometimes the interface also feels a bit crowded when there are a lot of tasks or projects. A few simple actions can require more clicks than expected, which can be frustrating when you are working quickly. I think Jira would be even better if some of the common features were made simpler and easier to find. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ganesh R. Systems Engineer Computer Software ### "Reliable tool for managing software projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 29, 2026 Overall, my experience with Jira has been good, I mainly find it useful for tracking development tasks, bugs and project progress. Once the workflow is set up, it becomes much easier to manage work and keep track of what is pending or completed. Pros I like how Jira keeps tasks, bugs, and project work organized in one place. It makes it easy to see what needs to be done, track progress, and keep everyone on the same page. The boards and issue tracking are especially useful for managing development work. Cons Jira can feel a little complicated when you first start using it. especially with all the different settings and options. Some screens also have more information that I need, so it can take a bit of time to get used to the interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Keith K. Field Operations Manager Facilities Services ### "It works great for tracking." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2026 Does what we need for job tracking but honestly feels like we're using 20% of what we're paying for. For a smaller facilities outfit, there's probably simpler options that cost less. It works fine now that it's set up, but if I had to do it over I'd look at field service specific platforms first. Pros It keeps all our facility maintenance tickets and recurring service jobs in one spot, which is a big help. I can see what my field techs are actually doing without having to chase them down on the phone all day. The custom workflows are great for tracking jobs from the initial dispatch all the way through completion and invoicing. Plus, the mobile app lets the guys update ticket statuses right from the job site, so there’s a lot less paperwork for us to deal with at the end of the day. Cons Way more complicated than we need for a team of twelve. Spent two weeks just getting it configured properly. The pricing jumps fast when you add users - hard to justify for seasonal contractors. Interface feels built for software developers, not field operations. Takes new hires forever to learn it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GO Gabriella O. Human resources manager Telecommunications ### "My great experience with Jira" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2026 Pros I like Jira since it keeps the whole team aligned in one place and for task management because its easy to create,assign and track tasks to completion Cons Jira is complex,cluttered and slow with too many settings and notifications for simple task.That’s the only dislike i have towards it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Neha R. Engineering Manager Financial Services ### "Jira is best Bug tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 Jira is a good bug tracking tool, it's easier to attach attachments, link it documents in confluence Pros Ease of Use - well integrated with Confluence and BitBucket Task Management - easy to assign ticket to appropriate resources for next steps. Cons The new versions introduced sometimes become confusing and hard to follow along initially. But giving users some time to adjust to it helps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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