# Page 5 | Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jira the right Project Management solution for you? Explore 15309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/JIRA/reviews --- Jira 4.4 (15309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Jira ## Showing most helpful reviews Showing 101-125 of 15309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer PS Consumer Services Used the software for: 6-12 months ### "Excellent! " November 20, 2025 5.0 It’s been a pretty good experience. We move from a less practical option to the proper one that suits our needs and makes the processes faster and more effective. Pros It is a tool that helps us to report any issue detected to the proper department. It is very easy to use and it is really useful that you can search the JIRA created by team, status, etc. also, using the filters, it’s really easy to find closed escalations. Cons Sometimes the pictures added to JIRA seem to never upload, even if you wait a couple of minutes. You need to duplicate the tab and copy and paste all the information into the new tab for the pictures to upload properly. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Having a better visibility of the submitted. tasks and having a better reporting tool. Review Source Edafe E. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Collaboration made easy with Jira" April 10, 2025 4.0 As far as my experience goes, i would say it has been great, i have enjoyed using it for project tracking and collaborating with my team members as this has greatly improved our efficiency and product delivery to market. Pros I like the fact that it helps my team and I to better manage our projects with customizable workflows that allows us to track progress and collaborate efficiently. also like the fact that it allows us to integrate with other tools to enhance our productivity. Cons Well, it can be a little bit complex for new users as it requires some sort of learning to get a hang of the software at first. It may also be a little bit pricy for teams who are just starting out hence making it less appealing to those in the that category. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) It was a management decision to do that but overall, the team needed an alternative Review Source VR Verified Reviewer Functional Analyst Information Technology and Services Used the software for: 6-12 months ### "Customizable and Helpful for Collaboration" March 25, 2026 5.0 Pros I use Jira for writing requirements and collaborating with cross disciplinary teams. I find Jira much easier to use for collaboration as a team of analysts, software engineers, and QA. Jira is more customizable than other similar tools I've used and offers the ability to make both personal boards and team boards. Cons If a user is unfamiliar with tools like Jira, it can be slighlty difficult to learn. More detailed walk through instructions would be nice for first time users, and maybe even some refresher courses or tips and tricks could be nice for more any user. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) DevOps did not support the customization needed for our team of analysts, software engineers, QA, and UX. Review Source PJ Pavitra J. QA Manager Computer Software Used the software for: 2+ years ### "Love for Jira" November 14, 2025 5.0 Great, Jira became a everyday usage tool now for the software development life cycle. Developers and QA use it as frequently as each other and project collaboration becomes a piece of cake with Jira usage Pros Love Jira integration with TestRail. Makes it very easy from QA point of view. Each task closed in Jira can have a testcase in TestRail and the reference task (one or more references) can give a complete history of what has changed or how the feature evolved over time. A complete value for money. Cons I get a bit confused with the usage of terms like Spaces versus Projects. Sometimes it gets hard for me to navigate between the spaces. Review Source BZ Brian Z. Technical Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Jira - Great for teams big and small" April 10, 2025 4.0 In summary, Jira is a very powerful tool with an extensive feature set, and a plethora of addons that can be highly beneficial for teams of all sizes. However, its complexity and potential performance issues should be considered before implementation. Pros As a Jira user for many years, something which always stands out is the highly customisable workflows and fields. Having an understanding of JQL queries really helps bring power to their search snd filtering functionality. Jira has a wide reach when it comes to integrations with dev tools. Issue tracking and workflows allows for easy tracking, bug fixing and feature development, allowong for cross team collaboration, with clear reporting features to understand dev team efficiency. Cons Jira, although a tool of choice does come with a steep learning curve and to some extent, a complex UI. With large instances, going with the cloud solution can be beneficial, but also has the potential for some performance issues with large instances. Due to the flexibility of Jira, although great for dev teams cuatomising their own methodology, there is a risk of over-customisation which could lead to causing complexity. There is a mobile app, but there are many limitations, and it used more for updates rather than working within the app. There are many addons, but there is a potential to add cost to your base subscription, this can cause the total solution cost to be high. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Jira Many more integrations, add ons, and more widely used across the development domain. Review Source DC Daniele C. Project Manager Financial Services Used the software for: 2+ years ### "A great tool for agile companies" April 8, 2025 4.0 We use the tool with an on-premise infrastructure, and it has been highly modified to fit our company processes. Nevertheless Jira is able to handle our specific use case and it became an integral part in the development, monitoring and security processes Pros Highly customizable and easy to use for new users and administrators Cons It is a tool tailored for an agile driven company, therefore i won't suggest it to companies focused on waterfall methodology Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Jira Jira has been used before by colleagues and have a preference on this tool Review Source pM pruthvi M. Php Developer Telecommunications Used the software for: 2+ years ### "Review for the Jira" August 29, 2025 5.0 best experience with the jira, i can check who is working on which items. also i can make a filter in the dashboard like i am making a filter of all the bugs then another filter is all my work item, so used of this filter i can easily track the tickets Pros We can manage the daily routine task using the jira. we can manage our team work using jira and our product and project work. there are multiple feature jira have. we can create a tickets like task, sub task, issue, bug, etc. we can manage sprint planning using the jira. we can set the automation like if ticket assign to someone then send the email like ticket is assing to you. easily understable the jira. we can say that it is value for money tool. using the chart diagram flow we can track the progress of team. Jira is update there tool time to time. Cons we can manage the sprint planning of entire the team , we can track the progress using chart diagram, also we manage team work items, etc. Review Source NB Necko B. Software Engineer Automotive Used the software for: 2+ years ### "Robust Tool for Agile Teams with a Learning Curve" May 8, 2025 5.0 Overall, Jira is a powerful project management tool that supports Agile methodologies well. Once configured properly, it provides strong collaboration and tracking features, although it does come with a learning curve. Pros Jira offers excellent visibility into task progress and team workloads. The customizable dashboards and robust integration with development tools like Bitbucket and Confluence make it ideal for tracking and managing Agile workflows. Cons The user interface can feel cluttered and unintuitive for new users. It also tends to slow down with large datasets or when managing multiple boards, which affects efficiency. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Better Agile Support and Flexibility: Jira offers more customizable Agile boards (Scrum, Kanban, etc.) and is often seen as more intuitive for teams strictly following Agile or SAFe methodologies. Review Source SV Shameek V. Sr. Engineer Automotive Used the software for: 2+ years ### "A Powerful Tool for Project Management" March 27, 2025 5.0 My personal experience has been wonderful as JIRA helps me customise workflows to suit my team’s needs. Its integration capabilities with other tools make collaboration seamless Pros JIRA is the most flexible tool for project management. I can use it to track the status of my projects or I can use it to plan for the future Cons There is some learning curve to it and hence it needs training plans in place. Additionally, some advanced functionalities require expensive add-ons. Review Source VR Verified Reviewer Managing Director Marketing and Advertising Used the software for: 6-12 months ### "A powerful tool that keeps teams aligned" January 29, 2026 5.0 Overall, Jira has been a very positive experience. It’s a robust platform that brings structure and accountability to project delivery. While it benefits from a good initial setup, once in place it becomes a central part of how teams plan, track, and deliver work. It’s a dependable tool that I’d happily continue using. Pros Jira is incredibly powerful once it’s set up properly. It gives clear visibility across projects, makes it easy to track progress, and works really well for managing sprints and ongoing work. The flexibility around workflows, issue types, and integrations is a big plus, especially when working with developers and multiple teams. It’s reliable and scales well as projects grow. Cons There is a bit of a learning curve at the start, and it can feel complex for new users. However, once the basics are understood and the boards are configured properly, this becomes much less of an issue. Review Source VR Verified Reviewer Product Manager Consumer Goods Used the software for: 1-2 years ### "Powerful but at times overly complicated for everyday use" November 18, 2025 4.0 Overall, Jira is powerful and gets the job done, but it requires more maintenance and patience than most tools. Once everything is set up correctly, it works well for tracking work, but the learning curve and complexity can slow teams down if they aren’t disciplined with process. Pros I like that Jira gives you a ton of flexibility to customize workflows, fields, and boards to match how your team operates. It also integrates well with other tools in the Atlassian ecosystem, which makes it easier to keep product, engineering, and design aligned in one place. I tend to leverage the AI tools for stories and epics on occasion; these are solid. Cons Jira can feel bloated and overly complex for what should be simple tasks, especially when you’re trying to make quick updates or find a specific ticket. The interface is slow at times, and admin-level configuration creates dependencies that make even small changes harder than they should be. Review Source Lisa K. Operations Senior Analyst Pharmaceuticals Used the software for: 1-2 years ### "STREAMLINED AND EASY TO USE TOOL TO KEEP TRACK OF COMPLEX PROJECTS!" August 20, 2025 4.0 I was intimidated at first seeing the board, but it is a very streamlined way to work. Managing my workload is very easy to know where I am at with a project. Pros Being that I had never used JIRA before, I found it very easy to adapt to. The simplistic nature of moving story cards from left to right as the project progressed made the platform very simple to understand. The support received internally also made troubleshooting a breeze. Cons When certain situations arose, not being able to move the story card from right to left sometimes created more work when issues took place. Review Source MG Maryjane G. Manager Utilities Used the software for: 2+ years ### "The Best Task Tracking Software " June 23, 2025 5.0 My overall experience is i like how Jira has a lot of features and the way it is easy to use this software. Pros Jira is so easy to understand to use and it has a supportive customer service team. Jira's software is extremely good for issue tracking. Jira is also fine for product and project management. Cons Jira is expensive to purchase for some people or some small organisations but i find it to be impactful to my needs. Review Source Swagata B. Senior Project Manager Information Technology and Services Used the software for: 2+ years ### "Overall it's a good tool" April 3, 2025 5.0 I am happy with the features I have used. I like the integration of Confluence and BitBucket that are very useful. If an integrated time tracking tool is added as well, that will make it complete project management system without the need to use any other tool. Pros I manage multiple projects, and all templates are not suitable for all projects. I really like the ability to choose from multiple project templates (Sprint, Kanban etc.) available, that help me manage different types of projects with the same tool. Cons There's no inbuilt time tracking mechanism. It can be integrated with other third party time tracking tools like Clockify etc. using plugins, but an inbuilt time tracking mechanism will be more helpful. Switched from [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) It was a decision of my company upper management. Review Source JG Joy G. Owner and Graphic Designer Design Used the software for: 2+ years ### "Most Optimal PPM Program of All Times" May 4, 2025 4.0 Pros Jira makes it super easy to plan, track and manage projects and tasks automatically. With Jira, I am able to collaborate on projects with colleagues in one place. Cons I slightly dislike that Jira offers only 7 days free trial - but this is not a big deal since I upgraded to premium. Review Source Diego Alonso M. Project Coordinator Computer Games Used the software for: 1-2 years ### "Jira is a solid multitasking project management tool" December 9, 2025 5.0 Used it in Project Management handling issues, following up tickets and it always worked perfectly. Never had a downtime incident. Pros It is very comprehensive, it has a lot of different tools. Very organized, user-friendly and sober design. Great for teamwork and issue follow up. Cons I absolutely don't have any bad thing to say about Jira. If I had to say, maybe make the menus easier to navigate, but I liked it just the way it is. Review Source SR Shilpa R. QA Information Technology and Services Used the software for: 2+ years ### "Great tool for planning, organizing, collaboration and managing projects" September 22, 2025 4.0 Great tool streamline the road map for the project and lead the project for Agile sprint boards in the proper direction. Good flexibility in integrating with documentation and other tools Pros Task management, Project collaboration, Team collaboration enhancing team participation and task captivity effectively Cons Unable to create folders and sub folders for test cycles if needed. It limits user only to test cycles Review Source AL Adele L. Designer Retail Used the software for: 1-2 years ### "Great tool after getting used to the interface" October 17, 2025 4.0 Overall, it’s been really helpful for keeping projects organised. It can be a bit clunky at times, but once you get the hang of it, it does the job well. Pros I like that Jira keeps everything in one place so I don’t lose track of tasks. The boards make it really easy to see what’s done and what still needs attention. Once you get used to it, it’s pretty satisfying to move tickets across the workflow Cons Sometimes it feels overly complicated, and simple tasks end up taking more clicks than they should. I feel this could be inproved. Review Source TM Thorben M. Salesforce Administrator Financial Services Used the software for: 2+ years ### "Jira - A ticket and task system" October 9, 2025 4.0 Pros One of the big advantages of Jira is, that I can keep track of all my assigned tasks. Furthermore I can keep an eye on all the incoming tasks that also my team is able to see and work on as well. The Burndown/-up charts in development based Jira projects are also quite useful in order to see how many story points the team has burned. It is also an easy way to communicate with customers. Cons Some diagrams are a bit of and also too optimistic, but it's just a minor flaw in this system. Depending on how the system is set up (regarding permissions) it is quite difficult to close certain predefined tasks. Review Source VR Verified Reviewer Data Scientist Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic for teams dealing with various projects" September 23, 2025 4.0 Has been helpful for organizing and monitoring tasks within projects. Even though it is neither free nor cheap, medium to large teams can take advantage of the features. Pros Helps organize and assign tasks in various projects to team members. Really useful for agile methods such as sprints. The dashboards provide visibility into project progress. Cons There's a lot going on with the interface and can be confusing for new team members who have no prior experience with Jira. Review Source Fohsoh D. Data analyst Computer Software Used the software for: 1-2 years ### "Great for Project Management, but a Bit Complex" August 20, 2025 4.0 Overall, my experience with Jira has been positive. It's a very robust tool that has helped our team streamline our work and improve collaboration. While there's a bit of a learning and it can be slow at times, the features it offers for project and task management make it a valuable asset for our team. Pros well, Jira is a powerful tool for managing projects and tasks, and it's great for collaboration. I especially like how one can customize workflows and create dashboards to track different types of tickets. It helps our team stay organized and efficient Cons one problem faced was is user interface, which can be cluttered and difficult to navigate at first. It also seems to use a lot of computer memory, especially when multiple tabs are open, which can slow things down. Review Source PP Prachi P. Senior Manager Management Consulting Used the software for: 2+ years ### "Easy and effective way to manage work items" July 29, 2025 5.0 Been using it for several years across multiple projects. It is extremely easy to setup and use for managing agile workstreams. Pros Easy to configure and setup to manage work items for a team. Different views can be created to extract metrics and useful information. Cons 'Backlog level' drag and drop features should be available to make prioritisation and planning easier. Review Source FM Flavio M. QA Analyst Banking Used the software for: 2+ years ### "Reliable Project Management Tool" October 16, 2025 5.0 Pros Really good tool for Project collaboration, and task managements. Agile teams can works in sync. Fast and reliable, always able to make use of templates for ticket creations. Also a really good value for money as it deliveries what is expected. I have been using Jira for more than 5 years and always found it really helpful and easy to use. Customer support responses are quick. Cons Sometimes lack of guide (walk through) in new functionalities after updates would be really helpful to understand what is new. Review Source RM Rachel M. Operations III Health, Wellness and Fitness Used the software for: 1-2 years ### "All Around Great Use" December 13, 2025 4.0 The issues & bug tracxking, the wrokflow, the visible support, are all great to see while using Jira! Pros Great at helping our team track and release work. Also, the entire company can see if a known issue is being worked or if it has been resolved. Cons I honestly dont have complaints about it just when youre in one box and have to tab over make sure the info you have in the box is there and not disappeared. Review Source Adelia D M. Senior Field Service Engineer Machinery Used the software for: 2+ years ### "Build your dream team with Jira. A groundbreaking tool for project collaboration." March 11, 2025 5.0 Jira has offered me and my work colleagues a very fantastic overall experience helping us to manage our projects perfectly. It has phenomenal functions that allows us to plan effectively for our projects. Jira has collaboration features that enable us to become more productive by working together on our projects. Pros Jira offers incredible task planning functions which help us to organize and streamline our projects work. It also has very powerful data safety and protection features which ensure complete safety and privacy of our projects information and details. Jira provide us with excellent team communication and collaboration tools that help us work conveniently together on our projects. The task tracking tools makes it easy to monitor the progress of our projects and identity any areas that are lagging behind. Cons We have not seen any problems with Jira yet. It has very impactful features that has not given any troubles. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.