# Jira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jira the right OKR solution for you? Explore 15309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19319/taskhub/reviews --- Jira 4.4 (15309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Jira Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Kevin P Products infrastructure SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the best tool i found to be sure everyone knows what to do in fact.“ December 19, 2025 Suresh K Senior Executive at AdeccoStaffing and Recruiting, 10,001+ employeesUsed the software for: 1-2 years. “Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active tickets on a single board.“ December 21, 2025 KG Kregg G Agile Team LeadHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need or function within a product or system).“ November 18, 2025 CH Carl H L and D ConsultantMaritime, 51 - 200 employeesUsed the software for: 6-12 months. “not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause notification emails to be sent to all involved“ November 6, 2025 WH William H Mobile Marketing Account ExecutiveMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Jira has provided me with a better insight into how all the moving components in our mobile campaigns, such as copy requests and tech changes and approvals, are tracked.“ December 18, 2025 SR Sandra R Program ManagerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “sometimes new responses dont show up as an email notification which creates delays as I have to look directly in Jira if there's any update on my request“ January 8, 2026 Terence Z Tech support engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I like most about Jira is that it has strong agile support, built specifically for native concepts that I use for my day to day, such as epics, stories, sprints, backlogs to track my working items and bugs/tickets.“ January 29, 2026 Lalitha A Product ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The system feels slow when you have a large number of tickets loaded, and setting up permissions or automation rules properly often requires a dedicated administrator.“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 15309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nrupa M. Marketing Operations Manager E-Learning Used the software for: 2+ years ### "A Powerful Collaboration and Task Management Platform" February 2, 2026 5.0 JIRA is robust project and task management platform that excels in collaboration and visibility for complex projects. Pros Jira is a very helpful for our team for project collaboration and task management. It is a powerful tool and highly reliable for our team to manage projects effectively. Cons JIRA is powerful but it does come with the learning curve. New users may find the configuration and interface little overwhelming at first. Review Source RW Richard W. Senior Digital Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Jira project management " February 27, 2026 4.0 Very positive. I’ve used a number of project management tools and Jira is definitely the top choice for me. Pros It has an intuitive interface, great for collaboration and one of the easier project management tools to use. Cons There is definitely a learning curve to getting the most out of the platform. Interface can sometimes feel overwhelming. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Moved to a new organisation who have a number of different tools. Review Source VR Verified Reviewer Customer Success Engineer Information Technology and Services Used the software for: 1-2 years ### "Perhaps Jira's time is over?" February 23, 2026 3.0 I had great hopes for integrating Jira with Slack when they bought out a Jira integration tool, but the two-way sync was really unreliable so we ended up moving on to Pylon. Pros Extremely customizable with plenty of integrations. You can basically program it to do anything you want and integrate with any tool you have in your stack. Cons With this customizability comes complexity and some lag. It's not as nimble as it used to be and most companies I know (including my own) have moved onto Linear. Review Source Kevin P. Products infrastructure Specialist Information Technology and Services Used the software for: 1-2 years ### "A great Ally with little improves to do " December 19, 2025 4.0 Pretty good, maybe i would like more help at the beggining especially on the integration with automated tools and pipelines, but overall is a very good experience Pros big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is the best tool i found to be sure everyone knows what to do in fact. Cons the learning curve, is a little complicated to get all the team and management got into together and learn how to use it correctly Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Jira we discuss and since the cost was not the problem jira seems and works better Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) the provider and tool didnt satisfy all our needs Review Source VR Verified Reviewer Software Engineer I Computer Software Used the software for: 1-2 years ### "Great Tool for Bug Tracking and Agile Project Management" March 6, 2026 5.0 Overall, my experience with Jira has been very positive. It helps manage tasks, track bugs effectively, and improves teamwork among members in agile projects. Pros Jira simplifies tracking bugs, managing tasks, and collaborating with the team during agile development. The sprint boards and workflow features help keep projects organized and improve communication between developers and testers. Cons Jira can be complicated for new users, and the interface requires time to learn. The initial setup and configuration can be tough for teams with no prior experience. Review Source Branko J. Sales Ops Specialist Capital Markets Used the software for: 1-2 years ### "Powerful but Complex: Worth It for the Right Team" March 23, 2026 4.0 Overall, Jira is a powerful and flexible project management tool that delivers real value once properly configured. The learning curve is steep, but once the team is up to speed, the visibility and control it provides over projects and workflows is hard to match. Pros The ability to track multiple projects in one centralized place while maintaining full visibility into tasks, deadlines, and team responsibilities. Cons The steep learning curve; new team members often struggle to get up to speed without dedicated onboarding or training. Review Source Namratha C. Product owner Information Technology and Services Used the software for: 2+ years ### "Efficient, Powerful, but Overly Complex" February 14, 2026 5.0 powerful issue tracking and reporting help surface blockers early and support data‑driven decisions. Pros flexibility and visibility stand out. customizable workflows, boards, and fields are great features. Cons Performance sometimes degrades on large projects or boards, causing page loads and frustrating delay Review Source Fatemeh E. Data Analyst Retail Used the software for: 1-2 years ### "Powerful Tool for Project and Task Management" March 11, 2026 4.0 Pros Is great for tracking tasks and managing projects. It keeps teams organized and improves collaboration. Cons The interface can be complex for beginners and takes time to learn and set up properly. It has many features, which can make the platform feel complex at first. Review Source Tyrell F. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Reviewing Jira: A Powerful Collab Tool" February 18, 2026 5.0 Pros Easy of use, helps in product management and to follow best agile practices. Also has tons of features, definitely worth paying for. It's a great tool for team and project collaboration. Along with the ability to have charts etc Cons The UI can be a bit intuitive at first and there is a small learning curve but overall not much to complain about. Review Source AH Anna H. litigation consulting Insurance Used the software for: 2+ years ### "Employee friendly" February 28, 2026 4.0 I have been using Jira for years as an employee of multiple insurance companies. I place maybe one ticket every two to three months as a non-manager. Pros It is easy to use and followup on the progress of tickets you submitted or ones you submitted on others' behalf. Cons It sometimes seems for tickets on some items/topics, you have to scroll maybe more than you should have to scroll. Review Source AE Abraham E. software developer Information Technology and Services Used the software for: 1-2 years ### "Powerful Project Management with Advanced Workflow Capabilities" August 30, 2025 4.0 Jira is a powerful project management tool that scales well for teams of all sizes. While it requires some onboarding, the ability to track, prioritize, and report on tasks efficiently makes it invaluable for project-focused organizations. Pros Jira excels in project and task management, offering customizable workflows, robust reporting, and agile board functionality. It’s highly effective for team collaboration, keeping everyone aligned on deadlines and progress. Cons The interface can feel overly complex for new users, and some features require a steep learning curve. Occasional performance lags occur with very large projects Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Needed more advanced workflow management and issue tracking, better integrations with development tools, and improved scalability for growing teams Review Source BR Ben R. Sr Content and SEO Strategist Information Technology and Services Used the software for: 2+ years ### "THE tool for project tracking" October 2, 2025 5.0 I used Jira for nearly five years in two different roles across 10 years. The capabilities it attained in that time enabled not only our marketing team, but all other teams in the company to plan, track, and ultimately achieve the goals of the projects set out for us. Pros Jira is THE tool for project management. From tracking each step in a one off project to mapping each piece of an massive undertaking, Jira does an excellent job of helping you stay on top of the tasks you're tackling and sharing the progress you've made. Cons Jira, as with any project management tool, isn't without its bugs and quirks. But these are generally outweighed by ultimate benefits of the tool. It isn't the easiest to jump right into, but with a little time creating projects and working with your team, it comes quickly enough. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We merged with a company that was already using Jira in most of the rest of the company. Review Source MN Mihai N. Project Manager Airlines/Aviation Used the software for: 2+ years ### "JIRA is probably the best tool in its field" September 1, 2025 5.0 Overall experience is good, especially when we are using JIRA for the whole team. It is very easy to use and it allows us to check our colleague cases as well. We can do team work and project collaboration very easily with JIRA, and the notifications to the e-mail box are coming very fast, so we are aware when a change is done. Pros JIRA is a great software, very useful in the day to day working life. It is able to provide a good track of our records and customer complains, and it is a very good monitoring tool for all our cases. I have used several / different software for this job, and I can certify that JIRA is the best tool (even if it is more expensive compared with the competition). The customers are also very happy with our reaction time and the way we are treating the cases with JIRA (writing text, sending attachements and pictures, highlighting text etc.)... it is kind of the best customer support tool that we used so far. Cons Even if JIRA is a great product, it is not perfect. There are some things that I do not like. One of them is the response time, which quite often is slow, and after I click one menu it take 5 seconds to load the page. Other issue is the refresh rate: sometimes I update cases but on the main page they are not updated. Also, if I refresh the page, I receive the old status first and only after 5-10 seconds it gets updated to the latest status. The search function is not the best, as sometimes is missing some results that I am actually looking for. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Jira We have another department in our company that uses Zendesk and there were a lot of complains. After some months of thinking we decided to choose Quality over Price, so we took JIRA and not Zendesk. Review Source BP Bri P. Sr. Efficiency Engineer Telecommunications Used the software for: 1-2 years ### "Advanced user but still has to fumble around" July 30, 2025 4.0 I am a project admin but work with agile leaders to configure the projects for multiple teams. I have also connected through the API backend to build reports and reconcile / groom projects. Pros It simplifies burn down reporting, allows users to manually enter and submit tickets and stories for sprints. I like that the different task types (story vs epic, etc.) can be customized to have their own fields. And I like the history feed on each work item. Cons It frustrates me that I’m unable to easily bounce from BLI sprint view to swim lane / Kanban view, and being able to revert or remove imposed fields when the wrong template was selected. These make the tool so cumbersome and time prohibitive that employees stop using the tool altogether. Alternatives considered [Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Reason for choosing Jira It isn’t tied to Microsoft and still integrates with it well. Review Source Wren W. Office Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Powerful but Complex Project Management for Serious Teams" December 9, 2025 4.0 My overall experience has been positive, especially once the system was tailored to my team’s workflow. It’s reliable, flexible, and extremely useful for keeping large or complex projects organized. However, the learning curve and setup time are significant, and smaller teams may find it more complicated than necessary. Once it’s configured well, Jira becomes a powerful central hub for project collaboration. Pros I like that Jira gives teams a clear, detailed structure for managing work. It’s highly customizable, supports complex workflows, and makes it easy to track progress across sprints, epics, and projects. The integrations with Confluence, Git tools, and automation features are major advantages. Cons Jira can quickly become overwhelming due to the number of menus, settings, and configuration options. It’s not very beginner-friendly, and building or adjusting workflows often requires admin help. The interface can feel cluttered, and simple tasks sometimes take more clicks than they should. Review Source LD Leo D. eMBEDDED SOFTWARE TESTER Machinery Used the software for: 1-2 years ### "A Powerful Tool That Brings Structure—But Can Feel Heavy at Times" January 15, 2026 4.0 Overall, my experience with Jira has been mostly positive. It’s a powerful tool for managing work and keeping teams aligned, especially on larger or more complex projects. While it can feel heavy and overly detailed at times, once you get used to it, it does a good job of bringing structure, visibility, and accountability to day-to-day work. Pros What I liked most about Jira is that it keeps everyone on the same page. You can easily see who’s working on what, what’s blocked, and what needs attention next. It helps break big pieces of work into manageable tasks, keeps conversations and updates in one place, and reduces the need for constant follow-ups. Overall, it makes teamwork more organized and less chaotic. Cons I didn’t like how complicated Jira can feel at times. For simple tasks, it often feels like overkill, with too many fields, steps, and settings. The interface can be cluttered, and a lot of time can end up going into managing tickets rather than actually getting work done. Review Source KB Katie B. Business Analyst Oil & Energy Used the software for: 1-2 years ### "Jira review" January 28, 2026 4.0 Jira is great and I would definitely recommend Jira to use to manage products in IT or in any project area. It works well for our team and we are able to see at quick glance tasks that are in progress and done. We use this each day for our daily stand ups to discuss the project progress. Pros Jira is a great tool to support project work , we utilise this in our tech team to ensure we capture all work items , using the back log to add tickets to then refine the back log weekly to move these items into the Kanban board to work these. We also use these to then manage these using the different groups , eg: to do , in Progress , in review , done Cons Learning all the different ways you can use Jira takes a bit of time . You can use this project management tools in many ways Review Source Rene M. Solution Architect Information Technology and Services Used the software for: 2+ years ### "Powerful and scalable project management platform" December 21, 2025 5.0 Overall, my experience with Jira has been excellent. It is a reliable, scalable, and well-designed platform that supports both simple and complex project management needs. Jira improves transparency, accountability, and collaboration, and it scales well as teams and projects grow. It has become a core tool for organizing work and delivering projects successfully. Pros Jira is an extremely powerful and flexible tool for project and task management, especially for technical, product, and development teams. It adapts well to different workflows through Scrum and Kanban boards, custom fields, automation rules, and a large ecosystem of integrations. It provides excellent visibility into project status, dependencies, and priorities, making collaboration and planning much more effective across teams. Cons Jira can feel overwhelming at first due to the number of features and configuration options available. New users may experience a learning curve, and initial setup requires some planning to get the most value out of the platform. That said, once properly configured, Jira becomes intuitive and highly efficient to use. Review Source IM Inga M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "What I Experience with Jira as a Sales Manager" October 7, 2025 4.0 My overall experience has been decent with Jira when it comes to tracking, planning and managing projects and tasks. Pros Jira is the most robust project portfolio program that I have ever used. I like how it allows me to also collaborate on projects and manage tasks automatically. Cons Unavailability of some crucial features such as video conferencing was overwhelming when I was a new user since I hadn’t integrated with external applications. Review Source MB Martha B. Brand Partnerships Manager Marketing and Advertising Used the software for: 2+ years ### "I Give Jira a 10/10 in 2025" September 17, 2025 5.0 My experience with Jira has been exceptional since there is no single day at work I can miss to use it. It is my go-to solution for PPM. Pros I have used a lot of PPM tools, but Jira is the most powerful that I have ever come across. It facilitates a wide array of features including; task management, collaboration, instant messaging, project collaboration and internal communications. Cons I do not have anything to complain about Jira because it was easy to implement, customize features and use without involving third-party service providers. Review Source DB Darien B. Essential Services Consultant Telecommunications Used the software for: 2+ years ### "Fantabulous PPM of 2025 that I Highly Trust" August 31, 2025 5.0 Pros There are tons of PPM tools in the market, but Jira is my favorite. I like that it allocate robust team collaboration, project coordination and task management tools unlike any other alternative that I am currently using. Cons Jira for over six years had been my go-to project portfolio management program - the new features that are in the new version 237 are not complicated to customize since the vendor offered free e-books and tutorials. Review Source VR Verified Reviewer IT Support Analyst Retail Used the software for: 2+ years ### "Keep everyone on track with Jira" January 21, 2026 5.0 My team lives in Jira. The developers and the business are always in sync and we're always notified when projects and defects get status updates. Pros I live in Jira. It has all of team's tasks laid out in an intuitive way so I know when it's time for me to take the baton and advance the project as needed. Cons The administrator needs to take great care upon initial setup. The first look at our Jira setup can be extremely daunting to someone who is new to the organization. Review Source KK Karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Jira An Astonishing Software For Monitoring Progress " July 21, 2025 5.0 Jira is budget friendly and it is really good because it is my goto place to see overall progress of tasks and projects. Pros Jira's capability to manage complex projects, customize workflows and tracking progress is really astonishing. Jira is easy to use and it saves time through team collaborations on certain projects. Cons Jira is really good and so far i haven't had anything that has made me to be furious with this platform. Review Source VR Verified Reviewer Manager - Digital Marketing Information Technology and Services Used the software for: 2+ years ### "Good for managing multiple projects" January 7, 2026 4.0 Jira is good for project management, especially if you want an understanding of team's efficiency. You can customize lot of fields and add new fields as required. Pros Easy to manage project tasks, track history of tasks, multiple agile methodologies like scrum, kanban, etc, resource management Cons user management - I cannot delete stories unless I have admin access. Also, it would have been great if I can have a calendar view of stories based on their due dates. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Organization wide change led to the switch. Review Source BA Beth A. Copywriter and marketing consultant Marketing and Advertising Used the software for: 2+ years ### "Integratable, customisable and reliable " October 15, 2025 5.0 Love it. I never want to use any other project management tools and I recommend it to all my clients and every workplace I'm ever part of. It's so customisable and intergratable and gives you full scope of projects. Pros Jira is the best project management programme out there in my opinion. I've tried so many over the last eight years and always come back to Jira. It's so customisable so it can fit to any company, industry or style of projects, it integrates smoothly with other softwares like Slack, Asana, Confluence and Clockify so you can collaborate with your teams fully. Cons The only thing letting Jira down is ease of use. It's very tricky to get to grips with for any staff who are less technology literate. We have training days for getting to know Jira as part of our onboarding process and it rarely takes more than a day for people to get their head around it, but there are programmes out there where this training wouldn't be necessary at all. I do think its worth it though, for how reliable Jira is. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.