# Ivanti Neurons for ITSM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ivanti Neurons for ITSM the right ITSM solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/193225/Service-Desk/reviews --- Ivanti Neurons for ITSM 3.9 (15) [View alternatives](https://www.capterra.com/p/193225/Service-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ivanti Neurons for ITSM Ease of use 3.6 Customer Service 3.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marko P. Helpdesk Agent level 2 Managed Services Operations Retail & Hospitality Helpdesk Information Technology and Services Used the software for: 1-2 years ### "Simple to use remote support tool" March 31, 2021 4.0 I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. Pros Reliable and simple to use tool for remote access and support, it offers extended device information Cons Not able to send windows shortcuts, not able to send sound. Review Source VR Verified Reviewer Systems ADministrator Hospital & Health Care Used the software for: 6-12 months ### "Ivanti Neurons for ITSM" September 25, 2025 5.0 Pros I like the edge intelligence and neurons bots, it helps to automate our workflows and security management Cons I think at the start there was a lot to process, but once you start setting stuff up it flows nicely Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Reason for choosing Ivanti Neurons for ITSM General functionality achieved more and had more coverage Review Source Matt M. Data Systems Support Specialist Food & Beverages Used the software for: 2+ years ### "Landesk is a decent ticketing solution" July 28, 2021 3.0 Pros I like that you can have multiple databases synced together. Cons Remote tool doesn't always work well. Wish the ticket search was better. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Corporate decision. Review Source SD Shankar D. Sr. Pre Sales Engineer Information Technology and Services Used the software for: I used a free trial ### "Exploring Best software Asset Management" February 5, 2025 5.0 My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. Pros User Interface and support they provide is top quality. Cons Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. Review Source VR Verified Reviewer ITSM team manager Information Technology and Services Used the software for: 2+ years ### "Highly customisable and easy to use " August 23, 2022 5.0 Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. Pros Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. Cons Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. Review Source Angela B. Police Dispatcher - OIC Higher Education Used the software for: 1-2 years ### "Easy Work Orders and so much more!" November 6, 2018 4.0 The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit. Pros There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this. Cons I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user. Review Source BM Brandon M. System Administrator Used the software for: 2+ years ### "A no-frills incident and service request management platform that does its job." April 2, 2018 4.0 It is a no frills service management solution that does work. There may be better out there. Pros Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations. Cons interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs. Review Source MT Michele T. ACCOUNTS PAYABLE SPECIALIST Hospital & Health Care Used the software for: 1-2 years ### "Great Platform for Purchase Orders" May 13, 2021 4.0 We were able to keep track of all of our purchases, and we have a ton! Pros I was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level! Cons it was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items. Review Source Barak R. System Administrator Warehousing Used the software for: Less than 6 months ### "Very Customizable" December 10, 2020 5.0 So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do. Pros You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc. Cons The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback. Review Source VR Verified Reviewer Tour Guide Food & Beverages Used the software for: 2+ years ### "Good IT workflow system " May 15, 2018 4.0 Pros Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow. Cons System can be a little clunky to add attachments and to check statuses of tickets being generated by customers. Review Source NT Noufal T. It support engineer Computer Software Used the software for: 1-2 years ### "To manage the system over a remote" September 15, 2017 5.0 Simple and well designed interface help to user to use the application it's own professional ways Pros Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities Review Source DK Dhaval K. Technical Support Representative Information Technology and Services Used the software for: Less than 6 months ### "Found Landesk an OK ticketing system" February 25, 2019 3.0 Pros The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future. Cons I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab. Review Source AB Aleksandr B. Used the software for: ### "Very old and too complex" November 9, 2016 2.0 As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize. Review Source VR Verified Reviewer Operations Manager Consumer Goods Used the software for: Less than 6 months ### "It is an ok software" July 19, 2019 3.0 Pros Our IT department tested out this product for awhile. I really liked the reminders you get Cons Overall it was ok and could be slow at times Review Source JN Joel N. Used the software for: ### "Longtime customer, marginal success" February 17, 2017 3.0 We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot. Review Source Similar Products Featured ## Related categories [Service Desk](https://www.capterra.com/service-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.