# Ivanti Neurons for ITSM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ivanti Neurons for ITSM Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/193225/Service-Desk --- # Ivanti Neurons for ITSM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ivanti Neurons for ITSM ## What is Ivanti Neurons for ITSM? Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow. ## What is Ivanti Neurons for ITSM used for? [Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ivanti Neurons for ITSM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ivanti.com&name=Ivanti Neurons for ITSM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ivanti Neurons for ITSM 3.9 (15) VS. [4.6 (1,707)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (15) Ease Of Use 4.5 (52) Value For Money 3.8 (9) Value For Money 4.5 (51) Customer Service 3.9 (10) Customer Service 4.5 (52) ## Ivanti Neurons for ITSM alternatives [4.5 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/193225/Service-Desk/alternatives/) ## FAQs about Ivanti Neurons for ITSM Overview ### Which roles and teams benefit most from Ivanti Neurons for ITSM? Ivanti Neurons for ITSM is most used by IT administrators, service desk teams, and support engineers who manage incidents, requests, and asset visibility across daily operations. ITSM managers and operations leads use it to standardize workflows and reporting, while business support staff rely on it to route issues and track service delivery. Answer based on 13 reviews Overview ### What company size and specific industries is Ivanti Neurons for ITSM built for? Ivanti Neurons for ITSM is designed for small to large businesses that need an ITSM helpdesk solution for managing and automating configurations across IT assets, services, and processes. The vendor description does not name specific industries, so it appears suitable for general business use across organizations of varying sizes. Features and Usability ### What are the key features of Ivanti Neurons for ITSM? Ivanti Neurons for ITSM includes incident management, change management, IT asset management, CMDB, and knowledge base management. It also offers a self service portal, SLA management, and analytics for tracking service performance and supporting IT service desk operations across requests, assets, and configuration data. Getting Started and Support ### What training and onboarding options does Ivanti Neurons for ITSM offer? Ivanti Neurons for ITSM provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does Ivanti Neurons for ITSM offer? Ivanti Neurons for ITSM provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support coverage is presented through self-service and direct contact options, giving users multiple ways to get help with setup, troubleshooting, and account questions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Change Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Knowledge Base Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Service Level Agreement (SLA) Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Incident Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents IT Asset Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Self Service Portal 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Ivanti Neurons for ITSM 8 features Tools for the systematic analysis of various types of data or statistics Track and monitor efficient handling of all changes/transitions Configuration Management Database Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Get Advice We can help you find the software with the features you need. Features 3.7 (15) 3.7 Based on 15 reviews ## Pricing Value for money 3.8 (9) ### Starting price Free trial not available Value for money 3.8 (9) 3.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (10) 3.9 Based on 10 reviews ## User reviews Overall rating 3.9 Based on 15 reviews Filter by rating 5(5) 4(5) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Systems ADministrator Hospital & Health Care ### "Ivanti Neurons for ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 25, 2025 Pros I like the edge intelligence and neurons bots, it helps to automate our workflows and security management Cons I think at the start there was a lot to process, but once you start setting stuff up it flows nicely Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Reasons for choosing Ivanti Neurons for ITSM General functionality achieved more and had more coverage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Shankar D. Sr. Pre Sales Engineer Information Technology and Services ### "Exploring Best software Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2025 My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. Pros User Interface and support they provide is top quality. Cons Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User ITSM team manager Information Technology and Services ### "Highly customisable and easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 23, 2022 Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. Pros Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. Cons Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matt M. Data Systems Support Specialist Food & Beverages ### "Landesk is a decent ticketing solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 28, 2021 Pros I like that you can have multiple databases synced together. Cons Remote tool doesn't always work well. Wish the ticket search was better. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Corporate decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Michele T. ACCOUNTS PAYABLE SPECIALIST Hospital & Health Care ### "Great Platform for Purchase Orders" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 13, 2021 We were able to keep track of all of our purchases, and we have a ton! Pros I was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level! Cons it was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marko P. Helpdesk Agent level 2 Managed Services Operations Retail & Hospitality Helpdesk Information Technology and Services ### "Simple to use remote support tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 31, 2021 I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. Pros Reliable and simple to use tool for remote access and support, it offers extended device information Cons Not able to send windows shortcuts, not able to send sound. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Barak R. System Administrator Warehousing ### "Very Customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do. Pros You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc. Cons The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operations Manager Consumer Goods ### "It is an ok software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 19, 2019 Pros Our IT department tested out this product for awhile. I really liked the reminders you get Cons Overall it was ok and could be slow at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Dhaval K. Technical Support Representative Information Technology and Services ### "Found Landesk an OK ticketing system" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 February 25, 2019 Pros The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future. Cons I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Angela B. Police Dispatcher - OIC Higher Education ### "Easy Work Orders and so much more!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2018 The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit. Pros There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this. Cons I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/193225/Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.