--- title: "wolkvox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about wolkvox Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/193276/wolkvox/" page_type: "product" language: "en" --- # wolkvox Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) wolkvox ## What is wolkvox? wolkvox cloud contact center is the contact center platform par excellence. It provides access to a low-code environment to design omnichannel strategies. It allows access to historical and real-time reports. It features Speech & Text Analytics, Quality Analyzer, IP Telephony Modules, Business Intelligence, integration APIs and more. All in a unified desktop. It has AI functionalities for the configuration of chatbots, voicebots and interaction bots. The platform is updated every 10 days. ## What is wolkvox used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $58 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Auto Dialer / 2025 - Call Center / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for wolkvox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://wolkvox.com/en/&name=wolkvox) Rating Breakdown 4.6 +− Features4.6 Value for Money4.6 Ease of Use4.7 Customer Service4.4 Rating Breakdown 4.6 Features4.6 Value for Money4.6 Ease of Use4.7 Customer Service4.4 ## wolkvox Reviewers Verdict Updated August 2026 AI summary - wolkvox is a strong fit for contact center leaders and IT teams managing omnichannel communications and agent performance. - Positive feedback centers around its agile implementation, flexible customization, practical features, and user-friendly interface for everyday management. - Teams report smoother operations and improved oversight through centralized controls, call monitoring, and adaptable workflows. - Buyers should weigh a few practical considerations: some users mention programming complexity, slower support response, occasional bugs, and a modest interface. - It suits organizations prioritizing flexible contact center control, but those needing advanced automation or rapid support may want to evaluate alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### wolkvox 4.6 (100) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $58 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (100) Ease Of Use 4.8 (329) Value For Money 4.6 (96) Value For Money 4.7 (256) Customer Service 4.4 (97) Customer Service 4.8 (321) ## wolkvox alternatives [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about wolkvox Overview ### What problems does wolkvox solve? wolkvox solves poor visibility into contact center performance, slow supervisor response, and fragmented customer service workflows by centralizing real-time monitoring, agent screen views, call recordings, reports, and omnichannel routing. Contact center managers, quality analysts, sales teams, collections operations, and customer support leaders use it to control agent activity and improve service decisions. Answer based on 60 reviews Overview ### Which roles and teams benefit most from wolkvox? wolkvox is most used by contact center leaders, quality analysts, customer service teams, and IT administrators who need to manage omnichannel communications efficiently. Executives use it for operational visibility and performance tracking, while support and technology teams rely on it to monitor interactions, improve service quality, and maintain reliable communications infrastructure. Answer based on 100 reviews Overview ### What company size and industries is wolkvox built for? wolkvox is built for companies creating cloud contact centers, with small businesses making up 53% of reviewers and telecommunications leading at 22%. It also serves enterprises at 29% and midsize businesses at 18%, with additional adoption in information technology and services and financial services, each at 12%. Answer based on 100 reviews Features and Usability ### What are the key features of wolkvox? wolkvox includes core contact center features like predictive, progressive, and automatic dialing, IVR and automated routing, plus call recording and real-time monitoring. Differentiator features include omnichannel support for WhatsApp, chat, email, and social channels, customizable reports and dashboards, API integrations, and live agent screen monitoring. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does wolkvox integrate with? wolkvox integrates with SplendidCRM Enterprise, Zoho One, and helppeople Cloud based on reviewer mentions, and its catalog also lists Asterisk, Dialogflow, Mailgun, and Microsoft Power BI. These connections span CRM, service management, telephony, messaging, analytics, and conversational AI tools. Answer based on 17 reviews Getting Started and Support ### Is wolkvox easy to implement and adapt over time? wolkvox makes implementation quick and practical for many contact centers, especially teams needing fast setup and flexible growth. Many users highlight easy IVR configuration, integrations, and cloud deployment, while some implementers mention debugging details and newer areas like CRM still leave room for refinement. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does wolkvox offer? wolkvox provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does wolkvox offer, and how do users rate the experience? wolkvox offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as available, helpful, and effective for day-to-day issues, but some report slow response times, delays in chat or callbacks, uneven first-level support, and documentation that could be more complete. Answer based on 46 reviews Features and Usability ### Is wolkvox easy to use for agents and admins? wolkvox keeps daily use simple for agents and administrators with an intuitive interface and straightforward navigation. Contact center teams often find training easier, live monitoring clear, and IVR setup manageable, though some users want a more modern look, better graphics, and fewer English-only interface elements. Answer based on 22 reviews ## Who uses wolkvox? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,279 Contact Center reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) wolkvox supports all three of the features reviewers rate most important: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more effectively, and route calls to the right agents faster, allowing teams to improve service quality and handle customer interactions more efficiently. Caller ID 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 4.8 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.8 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.8 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.8 (27) 51.85% of 27 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Logging 4.9 (29) 58.62% of 29 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details wolkvox 103 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Automatic Transcription: Use AI to convert voice into text automatically - Blended Call Center: A call center that both makes and receives calls - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Concatenated Speech: Recorded words are combined to create answers for a computer/person to direct as a form of dialogue - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Macros: Database of phrases that are frequently used or insinuated - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - FCC Compliance: Federal Communications Commission (FCC) compliance - Forecasting: Form predictions based on past and present data/trends - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (100) 4.6 Based on 100 reviews ## Pricing Value for money 4.6 (96) Free Trial Free Version Basic $58.00 Per Feature,Per Month Value for money 4.6 (96) 4.6 Based on 96 reviews ## Integrations [ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Mailgun](https://www.capterra.com/p/159630/Mailgun/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (97) 4.4 Based on 97 reviews ## User reviews Overall rating 4.6 Based on 100 reviews Filter by rating 5(68) 4(28) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent MM Miguel M. Collections Manager Banking ### "Wolkvox como aliado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2024 Desde el momento de la venta, setup y customer sucess hemos tenido una buena experiencia con el servicio. Hemos planteado varias problemáticas, las cuales han sido resueltas por el proveedor satisfactoriamente. La herramienta es estable y no hemos tenido mayor inconveniente. Pros 1\. Es muy fácil crear campañas manuales/progresivas/predictivas. 2. La versión web como la de escritorio funciona bastante bien para los asesores. 3. La versión web de administrador cuenta con una interfaz mucho más amigable y rápida. 5. El acompañamiento del área comercial ha sido muy valioso. 6. Setup sencillo. 7. Tableros de monitoreo muy puntuales y a la medida. 8. Validar las pantallas de los agentes en tiempo real es un plus. 9. Creación sencilla de flujos. Cons 1\. La operación es en casa por lo cual tenemos cambios de IP constantes, y nos toca estar agregándolas. Hay otras vías de seguridad. 2. Cuando se limpia totalmente una campaña se pierde la reporteria. 3. Deben mejorar su CRM, dicha solución debería extenderse con mayor precisión para soluciones como Collections. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) [UJET](https://www.capterra.com/p/164070/UJET/) [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reasons for choosing wolkvox Precio y servicio al cliente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WF Wilmer Fernando I. Business Partner IT Telecommunications ### "Wolkvox cumple con ser una SOLUCIÓN de gestión" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2024 Soy un promotor de la solución por las ventajas competitivas que tiene frente a soluciones de renombre internacional que se conocen en el mercado, solo que éstas son mucho mas costosas Pros La forma modular de costeo, su rápidez en procesos de integración y el acompañamiento que realiza su equipo en todas las fases de la implementación. Cons Hasta el momento todos los elementos que hemos estado trabajando son satisfactorios Switched from [GENESYS](https://www.capterra.com/p/168825/GENESYS/) Por costos, funcionalidades, tecnología. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Christian R. Analista de Calidad Financial Services ### "Feliz Año Nuevo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 2, 2024 La experiencia a sido buena, es de fácil uso y me permite realizar el trabajo de forma adecuada, la información que brinda es importante ya que me ayuda a validar información importante como por ejemplo quien corta la llamada si el agent o el customer. Pros Lo qué más me gusta es que permite hacer escucha de llamadas con una velocidad mayor mejorando mi tiempo. Cons Qué cuando uno le da play para escuchar la llamada no te permita minimizar la ventana del mediabox o que se sobreponga sobre otras aplicaciones qué estoy utilizando. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Edgdaly H. preventa e Implementador de proyectos Telecommunications ### "La Omnicanalidad en tus manos" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 December 20, 2023 Experiencia buena, hasta que toca reportar algun debug. Como implementadora todos los dias usamos wolkvox y siempre hay algun detalle a ser mejorado, para mejorarnos la vida como implementadores. Pros Permite unificar diferentes canales en un mismo sistema, sin instalaciones complicadas de servidores fisicos. Permite campa;as con omnicanalidad y reutilizar base de datos sin necesidad de descargarlas Cons El soporte nivel 1, no siempre estan adiestrados y algunas veces consultan cosas sin aplicar la logica. Alternatives considered [QueueMetrics](https://www.capterra.com/p/151411/QueueMetrics/) [Wombat](https://www.capterra.com/p/247869/Wombat/) Reasons for choosing wolkvox Por la unificacion de los productos y la conexion al chat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SOPORTE TI Financial Services ### "Herramienta Wolkvox Agent-Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2023 Pros Permite hacer un barrido rapido de telefonos, tiene la herramienta de turbo dial que permite depurar numeros que no han sido contactados anteriormente lo cual permite una mejor contactabilidad para los ejecutivos. En cuanto a manager permite tener un control estricto del personal ya que con los diferentes estados que marcan se puede establecer un control de minutos para cada actividad. Cons Soporte tecnico por chat muy tardado, es un proceso muy largo para poder chatear con un agente de soporte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YG Yohana G. Asesora Contac Center Wholesale ### "Excelente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 20, 2023 Excelente Pros Facilidad de uso Amigable a la vista todo en un mismo lugar Cons A veces no deja tipificar A veces se tilda y toca reiniciar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Carlos Alfredo G. Facilitador de Canales de Servicio al Cliente Logistics and Supply Chain ### "Wolkvox como aliado para conseguir la excelencia operativa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 18, 2023 Ha sido una herramienta maravillosa para el seguimiento y monitoreo de la calidad de la gestión en tiempo real, la detección oportuna a través de alertas de posibles errores y la notificación que envía la herramienta como apoyo a la gestión administrativa, esto ha contribuido notoriamente a alcanzar la excelencia operativa y a mejorar la calidad del servicio. Pros La actualización y seguimiento en tiempo real de los indicadores y monitoreo en vivo Cons Puede mejorar la visual gráfica para la entrega de ciertos indicadores Switched from [Zultys MX System](https://www.capterra.com/p/162194/MXIE/) Porque la anterior herramienta no hacía actualizaciones automáticas, no permitía la visualización de todos los indicadores que entrega wolkvox y sobre todo el monitoreo en vivo que incluye la visualización de pantalla como apoyo a los monitoreos de calidad. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing wolkvox Por la relación calidad-precio, el apoyo ofrecido en el servicio técnico y la facilidad de la implementación para uso remoto que permite el buen desempeño para el teletrabajo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Andrea C. Auxiliar de sistemas y soporte Education Management ### "Reseña Wolkvox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2023 Pros Wolkvox es una herramienta que ofrece muchas alternativas, y salidas a lo que es una buena gestión del usuario al cliente, nos agrada mucho las herramientas que manejan, como la facilidad de uso que ofrecen, también es de felicitar toda gestión documental al respecto, su servicio es rápido y de calidad, junto con las capacitaciones que ofrecen en wolkvox university. Cons Su precio es elevado frente a sus competidores. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP German P. IT Lead Recreational Facilities and Services ### "Mejorar" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 July 7, 2023 Vamos a delante, pero deben mejorar, bastante con respecto a la competencia. Pros Es un servicio con plataforma en la nube. La versatilidad es que en cualquier parte se puede conectar. Cons Producto muy limitante en funcionalidades y en conexiones, sobre todo desde la casa. Reasons for choosing wolkvox Lo desconozco Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2023 ¡Hola Germán! Esperamos que estés muy bien. Nos gustaría conocer qué dificultades tienes para acceder a la plataforma desde tu hogar. Durante la pandemia conectamos de forma exitosa a más de 40.000 agentes para trabajar desde sus casas. No dudes en contactarnos para ayudarte a solucionar los inconvenientes que puedas estar enfrentando. ¡Saludos y gracias por compartir tu experiencia! JD juan diego B. Líder Implementación Banking ### "observaciones" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 7, 2023 la experiencia ha sido buena teniendo en cuenta que atiende las necesidades del BPO Pros la funcionalidad de la plataforma, teniendo en cuenta que tiene muchas funcionalidades que son útiles para la operación Cons hasta el momento el postventa, es un poco lento en las respuestas y varias ocasiones no es lo mas clara. Ejemplo se llama a la mesa de ayuda por un caso, nos indican que el resto de la tarde nos devuelven la llamada y no se realiza. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/193276/wolkvox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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