# Urbest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Urbest the right Maintenance Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/193375/Urbest/reviews --- Urbest 4.8 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Urbest Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AB Alexis B Operations ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use, and very efficient to have an overview of all actions to prepare for all sites.“ July 29, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Trevor M. Real Estate & Facilities Consultant Real Estate Used the software for: I used a free trial ### "A user friendly revolution in task management software" June 26, 2020 5.0 It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result. Pros The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported. Cons The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well. Reason for choosing Urbest Disclaimer: I have worked as a real estate and facilities consultant for many years and within the technology industry. You should know that I do act as a mentor for Urbest and do promote its products. Review Source Response from Urbest July 8, 2020 Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead! MS Maxime S. COO Real Estate Used the software for: 6-12 months ### "The Facility Management future is here" October 4, 2019 5.0 Pros Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time. Cons The product could be cooler by enabling more integrations Review Source Response from Urbest January 27, 2020 Thanks Maxime for your review! AL Antoine L. CTO & Co-founder Computer Software Used the software for: Less than 6 months ### "Very fast implementation, lots of features !" July 20, 2020 5.0 Pros It is easy to setup the product and to deploy it. Mobile applications are very useful ! Cons Nothing to say for that, new features are often implemented. Review Source Response from Urbest July 28, 2020 Thanks Antoine! FG François G. Gérant Architecture & Planning Used the software for: 1-2 years ### "Very usefull for social hoursing refurbishment" September 12, 2019 5.0 Architectural co-conception withs architects, ingeneers, contractors Site management during construction works, interface between all actors : users, contractor, architects, client Work management after delivery Pros Very user friendly, specially for no professional users : inhabitants, workers, etc. the software is very flexible and adaptable Cons Nothing, except maybe the graphic interface... Review Source Response from Urbest December 30, 2019 Thank you Mister Gruson, We look forward to helping you with more projects in social housing. RK Romain K. Startup manager Management Consulting Used the software for: 6-12 months ### "Good tool to simplify communication" August 20, 2020 5.0 Pros As a coworker, Urbest is very easy to use and simplifies communication with the site manager Cons Nothing to say here for the moment Review Source Response from Urbest August 31, 2020 Thanks Romain! PN Pierre N. Consultant Computer Software Used the software for: Less than 6 months ### "Very good" September 12, 2019 5.0 Pros I like it because it is simple, efficient and reliable Cons Might requires integration for equipment management Review Source Response from Urbest January 27, 2020 Thanks Pierre! We are looking into further developments and integrations on the equipment management side. VB Vadim B. CEO Legal Services Used the software for: Less than 6 months ### "Seamless job and tasks tracking " March 4, 2024 5.0 Pros I love the interface Urbest has. The dashboard looks very neat and easy to understand. Cons The communication is in French in emails. I still did not figure out how to change the email notifications to English, but it doesn't bother much. Review Source AC Alexis C. Ceo Real Estate Used the software for: I used a free trial ### "Nice and smooth" September 26, 2021 5.0 Pros It is easy to use and the design of the interface is great Cons We are waiting for the api in order to integrate the solution in our Saas FlatBay Review Source Response from Urbest October 29, 2021 We look forward to combining our solution and delight people even more with FlatBay and Urbest wrapped up ! MA Marie A. SDR Computer Software Used the software for: I used a free trial ### "Ur(the)best" September 24, 2021 5.0 Time and cost saving Pros Easy to use and easy to integrate with other softwares Cons None that I know of yet as it’s been a great experience so far Review Source Response from Urbest October 29, 2021 Thank you Marie, its a pleasure to help you in office management. Hugo HB Hugo B. Product Manager Computer Games Used the software for: Less than 6 months ### "Top Notch Software" September 14, 2019 5.0 Pros Interface extremely easy to use without any preliminary training and providing access to all functionality for me to operate. Cons Still some minor bugs to be fixed, but overall my experience was great. Review Source Response from Urbest January 27, 2020 Thanks Hugo! DG Danyl G. Charge d’affaires Construction Used the software for: I used a free trial ### "Urbest " October 28, 2021 5.0 Pros Logiciel très simple à utiliser et complet. Cons Il faudrait voir pour ajouter plus de fonctionnalités liées au domaine du bâtiment. Review Source Response from Urbest October 29, 2021 Thank you Danyl, let us know how we can help you win more deals. AV Alexis V. Product Solution Specialist Facilities Services Used the software for: 6-12 months ### "Computer Aid Facitily Mngt System: Urbest tops the league" September 13, 2019 5.0 As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it. Pros The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time. Cons Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No. Reason for choosing Urbest As described above, mainly because it could allow us to capture the information at source and create a sense of community around the building. At the same time eliminating the bottleneck at helpdesk level. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Maximo is far too cumbersome. Hard to train people on it. Way too heavy for rapid deployments. And key to our requirements, it has no means of involving the whole community and capturing the information at source. That is a major drawback. Review Source Response from Urbest January 2, 2020 Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest CC Catriona C. Digital Transformation and innovation manager Facilities Services Used the software for: 6-12 months ### "Urbest is the innovation all modern Facilties Management companies needed yesterday" February 28, 2020 4.0 It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow Pros The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go. Cons Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps Alternatives considered [HeyHUB](https://www.capterra.com/p/195059/HeyHub/) Reason for choosing Urbest Better design: modern/user friendly, faster build and implementation, cheaper as it is more flexible in terms of pricing model Review Source Response from Urbest March 30, 2020 Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services. RV Romain V. Responsable multisites Facilities Services Used the software for: 6-12 months ### "Avis urbest" September 18, 2020 5.0 Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif. Plusieurs options pourraient etre rajoutées Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client. Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ). Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte. Pros Application tres simple d'utilisation. Premet un suivi des interventions sur sites. Les messages instantanés avec les utilisateurs. Cons Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande. Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles ) Review Source Response from Urbest September 30, 2020 Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee. Luc P. CEO Computer Software Used the software for: 1-2 years ### "A very good software that makes our lives easier" December 20, 2019 5.0 We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams. Pros Very easy to use, our team is very happy to use this software daily. Cons Nothing to say here. Everything works like a charm. Review Source Response from Urbest December 30, 2019 Thanks Luc, It's a pleasure to help you along your growth and new offices. BL Benoit L. Resp. Mission modernisation Civic & Social Organization Used the software for: 2+ years ### "Outil à forte valeur ajotuée pour les usagers comme pour les équipes" September 18, 2020 5.0 Pros La simplicité d'usage et le gain de temps pour les équipes. Quel plaisir d'entendre les agents techniques dire que depuis qu'Urbest est déployé au sein de notre compagnie, les agents les remercient et les félicitent pour leur rapidité d'intervention. Cons On voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel ... Review Source Response from Urbest September 30, 2020 Merci pour votre retour Benoit. Nous sommes content d'apprendre que vous avez pu ameliorer votre reactivite grace a urbest! MG Mickaël G. Technicien de maintenance Machinery Used the software for: 1-2 years ### "Le logiciel qui vous simplifie vos journées !" September 18, 2020 5.0 Le logiciel est très facile à prendre en main, testé et approuvé par mon équipe de maintenance ! De plus nos clients sont satisfaits du temps qu’ils gagnent en utilisant l’application URBEST ! Pros Facile d’utilisation et un gain de temps pour notre équipe ! Cons Aucun problème détecté durant l’utilisation de URBEST Reason for choosing Urbest Pour moi technicien de maintenance, les demandes d’intervention était effectuées par mail pour toutes les catégories de maintenance que l’on pouvais proposer, cela nous prenais un temps fou pour les classer. Avec URBEST c’est beaucoup plus simple et rapide ! Review Source Response from Urbest September 21, 2020 Thank you for your feedback, Mickael! AB Alexis B. Operations Manager Real Estate Used the software for: 2+ years ### "Urbest is a key component for us in order to organise, plan, and get feedbacks." July 29, 2020 4.0 Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind. Pros Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks. Cons Some features like a planning could be usefull in order to plan in advance some tasks. Review Source Response from Urbest August 5, 2020 Thanks Alexis! We appreciate your feedback! Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks! CD Cécile D. President Commercial Real Estate Used the software for: 6-12 months ### "Easy tool" September 24, 2021 5.0 Help create a community Pros Very easy to implement: no technological barrier Cons Necessity to GO international for large groups with Many sites Review Source Response from Urbest October 29, 2021 Thank you Cécile, it's a pleasure working with you. We will continue our effort to delight your users. fD francois D. responsable équipe Government Administration Used the software for: 1-2 years ### "maintenance" September 30, 2020 3.0 une bonne idée au départ, la première version était plus lisible de mémoire. Pros toutes les demandes sont centralisées, la possibilité de mettre des photos Cons manque de visibilité sur smartphone en tant qu'intervenant sur les demandes. Review Source Response from Urbest November 24, 2020 Bonjour, Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur hello@urbest.io Youcef B. COO Real Estate Used the software for: Less than 6 months ### "Easy to use" July 23, 2021 5.0 Pros We highly value the ease of use and its simple integration into our work environment. Cons The application still has a lot of development potential even if it is already very complete. Review Source Response from Urbest July 28, 2021 Thank you Youcef! We look forward to bringing even more services and functionality into Urbest as we continue on our mission to simplify collaboration in facilities, property management and delivery of services. FF Florian F. Innovation et startups Architecture & Planning Used the software for: 6-12 months ### "Adopté très vite" October 4, 2020 5.0 Pros Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué. Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application. Cons Aucun problème avec l'utilisation d'Urbest Review Source Response from Urbest October 9, 2020 Merci Florian pour ce retour ! Ravi de voir que Paris la Defense apprecie l'experience urbest. NG Nicolas G. Property manager Real Estate Used the software for: 1-2 years ### "Urbest eases my life" September 12, 2019 5.0 I am able to manage queries from both tenants and landlords in a third of the time previously required. Pros The gain of time Urbest provides is very impressive Cons Really innovative stuff do not have inconvenients Review Source Response from Urbest January 27, 2020 Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest PM Pascal M. Manager Facilities Services Used the software for: 1-2 years ### "As a service" December 22, 2019 5.0 we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution. Pros ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics. Cons Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use. Review Source Response from Urbest December 30, 2019 Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams. LL Ludovic L. Project manager Facilities Services Used the software for: 6-12 months ### "You must need it" September 11, 2019 5.0 URBEST is perfect to centralize, manage and follow every actions & needs of stakeholders. We are using it to manage premises buildings. Pros The flexibility of the solution. URBEST can evolve following our needs. Cons Nothing for the moment, even if we are using URBEST for almost one year Reason for choosing Urbest The price, the flexibility of URBEST,.. Review Source Response from Urbest September 12, 2019 Thanks Ludovic, We look forward to expanding to more buildings with your team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.