# Maptrial CTMS+ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Maptrial CTMS+ Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/193414/Maptrial --- # Maptrial CTMS+ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Maptrial CTMS+ ## What is Maptrial CTMS+? Maptrial CTMS+ is a clinical trial management system by Medigen Suite that centralizes planning, site monitoring, electronic trial master file management, product tracking, and financial oversight into a single compliant platform. The trial management software integrates risk-based monitoring, site payments, and MedDRA coding to help sponsors, CROs, and research organizations streamline trial governance, reduce operational costs, and accelerate study delivery. ## What is Maptrial CTMS+ used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Maptrial CTMS+?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.meditrial.net/&name=Maptrial CTMS+) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Maptrial CTMS+ 0.0 VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,400) Value For Money 0.0 (0) Value For Money 4.6 (11,459) Customer Service 0.0 (0) Customer Service 4.7 (10,675) ## Maptrial CTMS+ alternatives [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,426)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) ## FAQs about Maptrial CTMS+ Overview ### What company size and specific industries is Maptrial CTMS+ built for? Maptrial CTMS+ is designed for clinical trial sponsors, contract research organizations, monitoring teams, and pharmaceutical companies in the life sciences and clinical research sectors, making it a fit for organizations of varying sizes that manage clinical trials and related study operations. Features and Usability ### What are the key features of Maptrial CTMS+? Maptrial CTMS+ offers AI Copilot and Generative AI for content and assistance, plus CRM and Customer Database tools for participant records. It includes Activity Tracking, Reporting & Statistics, and Workflow Management for study oversight, along with Multi-Channel Communication, Email Management, SMS Messaging, Chat/Messaging, and Alerts/Notifications. Getting Started and Support ### What training and onboarding options does Maptrial CTMS+ offer? Maptrial CTMS+ provides in-person training, live online sessions, webinars, and documentation. In-person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review and ongoing setup support. Getting Started and Support ### What customer support options does Maptrial CTMS+ offer? Maptrial CTMS+ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewer feedback on support quality is not available, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate several ways to contact support and find self-service information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Maptrial CTMS+ 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic €0.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.