# Pacer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pacer Software - reviews, pricing plans, popular comparisons to other Task Management products and more. Source: https://www.capterra.com/p/193479/4myRollout --- # Pacer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pacer ## What is Pacer? We provide tools and analytics to optimize your openings and initiative implementations to build your brand consistently while maximizing ROI. Our application is a task management tool uniquely equipped to manage the complex, hotel opening process and ongoing initiatives to optimize business growth and provide exemplary, consistent services for guests. We make large-scale initiative planning easier and more efficient, enabling project leaders to communicate with team leads across multiple locations to plan, share, and execute seamlessly in real-time. The application, which has been embraced globally by hotel organizations such as Marriott International, Hyatt Hotels, Hard Rock Hotel & Casinos, and Davidson Hospitality Group, can be customized to your specific needs to streamline workflow and give management a birds-eye view on project status. Company-wide deployments, software launches, openings and transitions, and any department initiatives can be kept on time and budget using Pacer ## What is Pacer used for? [Task Management](https://www.capterra.com/task-management-software/)[Nonprofit Project Management](https://www.capterra.com/project-management-software-for-nonprofits-software/) [Project Tracking](https://www.capterra.com/project-tracking-software/) Top alternative Featured Overall rating Based on 136 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $1500 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pacer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ehsolution.com&name=Pacer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pacer 4.7 (136) VS. [4.5 (3,526)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $1500 Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (136) Ease Of Use 4.3 (3,480) Value For Money 4.6 (70) Value For Money 4.4 (2,468) Customer Service 4.5 (90) Customer Service 4.3 (2,380) ## Pacer alternatives [4.4 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4,604)](https://www.capterra.com/p/158833/ClickUp/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Miro](https://www.capterra.com/p/128955/Miro/) [4.7 (1,692)](https://www.capterra.com/p/128955/Miro/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Pacer Overview ### What problems does Pacer solve? Pacer solves scattered task ownership, poor visibility across project stages, and missed deadlines by giving teams clear assignments, due dates, progress dashboards, comments, and resource links in one place. Project managers, rollout teams, department leads, and hotel opening teams use it to coordinate complex launches without duplicate work or constant status chasing. Answer based on 99 reviews Overview ### Which roles and teams benefit most from Pacer? Pacer is most used by hospitality leadership teams, especially general managers, assistant managers, and operations directors who need visibility into daily performance and service execution. Sales, revenue, and finance leaders rely on it to track bookings, optimize pricing, monitor budgets, and align commercial activity with property-wide operational goals. Answer based on 136 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Pacer built for? Pacer is designed for hospitality organizations of all sizes that need to operationalize critical paths and new innovation tied to customer loyalty. It is best suited for hotels, restaurants, resorts, and similar service businesses in the hospitality sector that manage guest experience and loyalty initiatives. Features and Usability ### What are the key features of Pacer? Pacer includes core project tracking features like task management, task assignment, progress tracking, milestone tracking, and dashboards. Reviewers also highlight collaboration tools such as commenting, document storage, and shared visibility across teams. Differentiating capabilities include Gantt/timeline views, color-coded status tracking, reminders, and reporting for hotel opening and rollout projects. Answer based on 84 reviews Overview ### How well does Pacer work for hotel openings? Pacer keeps hotel opening teams on schedule with visible milestones, task tracking, and shared accountability across departments. Hospitality teams use it for pre-opening, suspension, and reopening work, and many find the dashboard easy to follow, though some mention slow navigation, outdated items, or tasks that feel too generic for specific brands or countries. Answer based on 31 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pacer? Pacer is quick to onboard for most teams, with many users reporting they could start working with little or no formal training. In-person training, live online sessions, and documentation are available, but nontechnical users often learn fast, while newer or admin-level users may need more time to learn critical path features. Answer based on 11 reviews Getting Started and Support ### What customer support options does Pacer offer? Pacer provides email/help desk, phone support, and chat. Support-related feedback is limited, but one user noted a need to assign tasks to multiple departments, suggesting support workflows may feel somewhat constrained for teams with more complex routing needs. Answer based on 1 reviews Features and Usability ### How well does Pacer organize tasks? Pacer helps teams stay organized with department views, status tracking, sorting options, and dashboards that show upcoming and completed work clearly. Hotel teams and new project leads often find it easy to navigate and useful for accountability, though some want better department color coding, clearer ownership, and more flexibility when assigning work across multiple groups. Answer based on 24 reviews Features and Usability ### How easy is it to assign tasks in Pacer? Pacer makes basic task assignment and visibility easy, helping teams track responsibility, progress, and upcoming deadlines in one place. Hotel opening teams value seeing who owns each item and updating tasks quickly, but some users want clearer instructions, less duplication, better task hierarchy, direct resource links, and support for assigning multiple people to one task. Answer based on 19 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Bar Chart A way to visually represent data via blocks the length of which correlates with the values they represent Pacer 42 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A way to visually represent data via blocks the length of which correlates with the values they represent Provides a channel for team members to share AI models, media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Create, save, and store files Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Ability to handle several projects simultaneously Level of completion within a task Reporting on how each user, task or process has advanced since its initiation Organize and schedule projects Identifying critical tasks that make up a project and assigning start and end dates for each Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria UI looks like a spreadsheet Track the status over time for a request, process, asset, or transaction Split and manage tasks into individual components UI looks like task board Edit task information and all related elements Import tasks from external sources Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks A digital list of items that need to be completed Get Advice We can help you find the software with the features you need. Features 4.5 (136) 4.5 Based on 136 reviews ## Pricing Value for money 4.6 (70) Basic $1,500 Per Month Value for money 4.6 (70) 4.6 Based on 70 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (90) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (90) 4.5 Based on 90 reviews ## User reviews Overall rating 4.7 Based on 136 reviews Filter by rating 5(98) 4(33) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AR Arshad R. Media Studies Higher Education ### "Pacer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 5, 2022 Pacer is an excellent tool to help manage and organize tasks related to hotel and hospitality industry. Pros Thanks to its user friendly interface, Pacer is very easy to use. It is a great tool to keep your tasks organized to get the project completed in time. The dashboard is very intuitive and navigation is easy. Cons In Pacer, after we make changes to some critical item, it automatically reflects to other user who has signed up before. Like, if our hotel has signed up for a task and we apply changes to it, the old version of the tadk is still there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2022 Hello Arshad! Thank you so much for your feedback! We appreciate your kind words and are so happy to hear that you enjoy working within the application. I am curious to understand more about your experience with updating critical items. Please feel free to email support@getpacer.com to set up a call to understand more about the issue that you are having. Thank you again for your feedback and I look forward to speaking with you! Kristan & the Pacer Team Kostadinka M. Content Administrator Online Media ### "Great for managing tasks and improving workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 2, 2022 Great! Pros It connects people, teams, locations, and projects in real-time. Cons It can be simplified for when there are a bunch of tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Flavia Silvana G. rooms division manager Hospitality ### "useful for propenings " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2020 Pros The software is easy to use, it brings you directly to the hotel chain page perfectly. Smart when it's about interacting with different departments. Should I have the same role in the future, would really like to use it again. Cons I do not remember having big issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Pawinee K. Executive Housekeeper Hospitality ### "Point out " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 8, 2020 Good but still has some problems as mention Pros Tracking what we need to do and can be guideline for further action. Cons Some topics dose not know what is about and no link for explanation to guide . Reasons for choosing Pacer N/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Evelina S. Captain Leisure, Travel & Tourism ### "Excellent program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2020 Great experience, my team is using it daily and is very satisfied. Pros Easy to use, very informative and very well orientated Cons Everything seems good to me, i have no problem with this program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG shane G. front of house manager Hospitality ### "My opinion" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 6, 2020 Confusion, frustration and struggled with the system, however after using it for a while it became clearer, however not an easy system to master. Pros Dashboard has everything on the first page, easy to see what is complete, not applicable and past due. Cons With our company information it would be better to have sub folders as everything is bound together with no obvious structure. The wording of the task is also confusing, if you do not know the terminology linked to the task. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kristin K. Director of Event Planning Hospitality ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2020 Pros The software is easy to use, provides clear and concise direction. The weekly reminders of what’s been completed and what is to come are absolutely the most helpful. Cons I had had no issues with the software, therefore do not have a response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS BARBARA S. General Manager Hospitality ### "4my Rollout review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 3, 2020 a very good experience. Pros The ability to leave comments and upload attachments. Cons Not applicable as there were no issues.. Reasons for choosing Pacer This was a Marriott mandated program for new opening hotels. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB James B. Operations Manager Hospitality ### "Needs Improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 3, 2020 I won't recommend this program/ software to any business Pros I didn't like anything about it, why should I have to say what is a pro in using it when there is clearly none to write about. Cons This is the most nonuniform, choppy layout, that is unbelievably confusing, and constantly leads to unnecessary places and results. To say the least its not fun or easy to work with, and as an administrator at my hotel it is near impossible to teach someone how to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2022 Good afternoon James, I am sorry to hear that you did not have a pleasant experience working Pacer. We pride ourselves on continuous improvements to make sure the application is intuitive and helpful to all stakeholders. I would love the opportunity to schedule some time to hop on a call to go through your experience and discuss how we can use your feedback to make continuous enhancements to best serve all of our users. Please feel free to email support@getpacer.com to schedule a time that is convenient for you. Thank you again for your feedback! Kristan & the Pacer Team JQ Josan Q. Manager, Sales Systems Hospitality ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 3, 2020 Overall, good software to track project tasks and deadlines with it’s easy to understand interface Pros Easy to use and layout is not complicated Cons Filter of selected tasks followed resets after each click, typing of responsible person doesn’t search like Excel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2022 Good afternoon Josan! We have recently added an enhancement to filter by multiple factors for this exact reason. When you are on the Task Page, click "Show Filters" in the upper right hand corner of the page and you can select multiple filters to update the page. We appreciate your feedback, and continue to use our users' experience to enhance the application to make sure it purposefully serves your needs! [View all Reviews](https://www.capterra.com/p/193479/4myRollout/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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