# Agilysys Stay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Agilysys Stay the right Reservations solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/193533/rGuest-Stay/reviews --- Agilysys Stay 4.3 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Agilysys Stay Ease of use 4.6 Customer Service 3.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mR michael R. DOO Hospitality Used the software for: 2+ years ### "Great software " December 8, 2020 5.0 We are able to get so much done thanks to Agilysys Stay's user friendly modules. Pros Easy to use UI. Great services provided that streamline our business operations. Cons There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry. Review Source JW Jon W. Bar Supervisor Food & Beverages Used the software for: 1-2 years ### "Work Around Projects" December 14, 2020 5.0 I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration. Pros It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes. Cons The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy. Reason for choosing Agilysys Stay This was a current system upgrade, so we are not currently looking at another system. We are looking for a capable and available support network from Agilysys to ensure along partnership. Review Source MW Michelle W. Office Administrator Hospitality Used the software for: 1-2 years ### "Guest Stay is Okay" December 8, 2020 3.0 Pros This products set up makes it very simple for our staff to use and to learn. Cons The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports. Review Source GT Garrett T. Assistant Manager Hospitality Used the software for: 6-12 months ### "Great concept, needs work" December 8, 2020 4.0 Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning. Pros Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy. Cons It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress. Review Source EM Ernesto M. IT Manager Hospitality Used the software for: 2+ years ### "Not for boutique hotels" December 14, 2020 4.0 It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels. Pros The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media. Cons The training is extremely expensive and virtually unavailable through any medium except via their own experts. Review Source DC Denise C. General Manager Hospitality Used the software for: 6-12 months ### "Stay Review" December 11, 2020 5.0 Customer service is incredibly responsive and helpful. Pros We went from a ledger book with pencil and paper! The Stay system has been simple to train staff and implement. Cons No, integration was very simple. There is nothing about the software that I don't like. Reason for choosing Agilysys Stay We chose Stay because it could be integrated with InfoGenesis so we would have a POS and PMS that worked together. Review Source KM Kevin M. President Hospitality Used the software for: Less than 6 months ### "Araceli Hotel & Resort" December 14, 2020 5.0 Absolutely wonderful Pros This software allows for the seamless and professional execution of the public trust. Independents are now able to outperform or compete against the big boys and consistently wow the customer who deserves the experience. Cons It's not a simple plug and play if you want it to work effectively. You have to work with it to allow it to speak and perform as your vision persists Review Source CR Chad R. IT Network Administrator Information Technology and Services Used the software for: 1-2 years ### "Decent Product" December 14, 2020 4.0 Pros The setup and implementation was easy as we went with SaaS. The customer support is pretty good. Cons We get a lot of outages during business hours due to maintenance. Review Source DS Dave S. Director of Sales & Marketing Information Technology and Services Used the software for: Less than 6 months ### "Very Solid product!" December 9, 2020 4.0 Pros It is easy to access the software & user friendly. Cons No negative feedback. If I would select a drop down box, I sometimes did not get what I had requested. 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