# Leadoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leadoo the right Lead Generation solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/193699/Leadoo/reviews --- Leadoo 4.6 (29) [View alternatives](https://www.capterra.com/p/193699/Leadoo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Leadoo Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AW Anna W Growth ManagerE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “Customer service really stands out - we have monthly check-ins doing which our CSM proactively suggests improvements and opportunities.“ November 28, 2022 JK Joonas K CEOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it.“ August 24, 2020 JH Jarmo H CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “It´s super easy to use and it really increases our leads from websites and makes our marketing money work better.“ August 21, 2020 RK Riikka K COOFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think Leadoo have made excellent job in creating simple, easy to use but still efficient software which doesn't cost much.“ August 24, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Joonas K. CEO Computer Software Used the software for: Less than 6 months ### "Software that works - Bots That Actually Give you Leads That Turn Into Revenue" August 24, 2020 5.0 One word: Amazing. The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it. What more could you want? Pros It was extremely easy to setup and get started with it. We even had a custom website done and there was no issues integrating Leadoo bots with our Contentful / Gatsby.js site which we custom built ourselves. The dashboard shows exactly what you need to know - how many visitors, how many discussions and how many leads have we received. So it shows exactly what the information that one would need to know. Also as soon as you get a lead, you get an email notification so that you can act quickly. Also smart profiles are just an absolute gold mine when it comes to visitor analytics. Those are shown really well as well in the software. All in all I would say that I like the most about this software is that the UI/UX is really great, it shows that everything you need to know and that it WORKS! It works exactly as it should and how it was told it would work. I know that sounds silly, but I've used quite a lot of software during my career and this is not that common that the software doesn't deliver what was promised. Leadoo does deliver what it promises and even more. Cons Leadoo is a fast growing company, with an amazing product and of course when you grow really fast not everything works 200%. But I've thought about this question for 10 minutes now and I couldn't come up with anything. I mean Leadoo promised us great interactive bots to our website and user analytics, and that's what we got. Of course for example the UI builder for the bots could be a little bit "better" but we have had no problems building our bots and releasing them. They are constantly building and making the software better so I have nothing negative to say right now. Reason for choosing Leadoo Heard so much more positive reviews about Leadoo from their current customers. It was an easy choice to go with Leadoo. Review Source AW Anna W. Growth Manager E-Learning Used the software for: 6-12 months ### "Leadoo revolutionised our lead generation and qualification" November 28, 2022 5.0 Haven. We chose Leadoo to do three jobs:- segment leads very early on in the process- help us qualify leads- improve lead generation resultsThey fulfilled all these tasks swimmingly and with minimal effort from our small marketing team.Better yet, Boclips now has a new amazing source of knowledge about customers.We get more insights into their challenges, and can test many more offers, without involving developers in the process.Customer service really stands out - we have monthly check-ins doing which our CSM proactively suggests improvements and opportunities. Pros Ironically, what I most like about this Software is the People behind it! As a small marketing team we were looking for a solution that would take on most of the onboarding and set up process. Leadoo exceeded, and continues to exceed are wildest expectations. They are an extension of our team. Cons After 6 month of using Leadoo we have no complaints. Every question - strategic or technical has been always resolved within days, if not hours. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Leadoo Outstanding level of customer care.Solid guidance from the very first conversation. Hubspot integration.Friendly dashboard.Easy to edit, no-code solution.Extensive analytics. Review Source YO Yurii O. Marketing Operations Lead Information Technology and Services Used the software for: 2+ years ### "Chatbot tool that mostly works fine." October 16, 2024 3.0 Overall, it does what it is supposed to do, but occasionally breaks down, so it requires constant monitoring. Pros It is quite a powerful platform with a lot of extra useful features on top of the livechat. Cons Requires an enormous amount of work when it comes to the customization, integration and building the workflows. Review Source JH Jarmo H. CEO Marketing and Advertising Used the software for: 1-2 years ### "A Happy customer with multiple sites. " August 21, 2020 5.0 Overall I love the product and will definitely continue to use it with my clients . Pros It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too. Cons At first it made our websites a little bit slower but they fixed it with 2.0. Reason for choosing Leadoo We had couple offers with chat resources but they were very expensive and with time limits without evenings and weekends Switched from [Giosg](https://www.capterra.com/p/151356/Giosg-Live-Chat/) Because at the time they didn't have interactive chat bots and we really liked Leadoo´s team when we first met them. Review Source RK Riikka K. COO Financial Services Used the software for: 6-12 months ### "Leadoo review" August 24, 2020 5.0 I think Leadoo have made excellent job in creating simple, easy to use but still efficient software which doesn't cost much. Pros It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation. You can choose from various alternatives how e.g the service looks like outside. You don't need to have special technical skills to be able to use this software. Cons Nothing bothers me. It's of course good to keep in mind that we use it mainly for customer service purposes so my experience might be limited. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) More features and Leadoo software were able to release time for other tasks since the chatbot is able to answer most common questions. Review Source AD Anna D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Software!" August 6, 2020 5.0 We transitioned from a bulk marketing offer platform that took a high percentage of each client booking. Leadoo helped with the transition. Clients were able to be picked up straight from our website rather than not progressing any further. We were able to retain a lot of clients that we would normally not have picked up or would have gone straight to the offer platform. Pros I wish we had it sooner! It has been such a successful tool in my business in capturing and converting traffic coming through the website. It is a great way to showcase what you offer, allow the clients to ask and get answers they are searching for without having to call someone or go out of their way. Really amazing! Cons It is hard to find any cons, as the integration into the website and software was easy, hassle free and up and running very quickly. The main area I struggle with is the back end, editing some of the bots and making chnages. However I believe this to be my Tech flaws as was given full training in the back office and even still the team are great at making changes requested by the client quickly if you are unable to do so yourself. Review Source Response from Leadoo Marketing Technologies August 7, 2020 Thank you so much Anna for the heartwarming review! It is such a pleasure to count you as one of our user We are always happy to discuss any ways we could improve even more your experience. Team Leadoo. JV Jarmo V. Sales director Oil & Energy Used the software for: 6-12 months ### "Top notch service" August 13, 2020 4.0 Overall the product itself works well and is a key element in our service process. Pros Despite being a newcomer in the market with some flaws and bugs, the service has been really customer oriented. Also the fact that the software is developing all the time makes me feel like we made a right choice Cons As the software is still quite new there are some flaws - we have an outsourced customer service unit, that has some trouble with reporting the time spent online. Alternatives considered [Giosg](https://www.capterra.com/p/151356/Giosg-Live-Chat/) Reason for choosing Leadoo Service and overall gut feeling Review Source Response from Leadoo Marketing Technologies August 20, 2020 Thank you so much Jarmo for the great review! It is such a pleasure to count Ilmatar Windpower plc as one of our user. I just notified your CSM about the issue you are encountering with reporting, and they will be in touch with you shortly. We are always happy to discuss any ways we could improve even more your experience - Team Leadoo. jT joonas T. CDO Building Materials Used the software for: Less than 6 months ### "We use Leadoo for automating customer support and to get more leads. We use their livechat, chatbots" May 16, 2022 5.0 The onboarding went really smooth and they had a really active on getting things done. The product itself is really diverse, and we haven't even been able to utilise all parts of it, but it's good to have a lot of new features available. Pros Leadoo is more than just a chatbot or livechat software. They have a wide collection of different lead gen tools that we can utilise. Their onboarding process was very smooth and they always reply quickly to our questions. Cons We would wish that the reporting capabilities of livechat tools would be broader. Review Source Response from Leadoo Marketing Technologies May 20, 2022 Thanks for the review Joonas! Amazing to hear how broadly you utilise our platform We're implementing new updates to the LiveChat monthly but if you have a more specific idea on the reporting please feel free to contact your CS directly or through our website here: https://leadoo.com/contact-us/ SK Sanna-Kaisa K. Head of Career Services Marketing and Advertising Used the software for: 1-2 years ### "Recruitment and lead generation made easy" August 21, 2020 5.0 Leadoo helps us all in all to connect with our customers. Adjustments are easy to make, and we can have up to date bot conversations with our visitors on our website! Pros The most impactful tool in Leadoo for us is the inpage bot. We use it to collect leads, to have preliminary interviews in recruitment and to communicate with our customers and community members. It shows easily, which of our content is relevant, and what pages gives us the most valuable conversions. Cons At first it took us some time to build the needed conversations, but once you got the idea and help from the customer service, the conversations are easy to build and moderate when needed. Review Source VR Verified Reviewer Online Experience Specialist Automotive Used the software for: 1-2 years ### "Functional lead-software to boost marketing" August 27, 2020 4.0 Leadoo has significantly boosted our 'lead-flow' and helped us to create more interactive and customer-friendly ways to serve our clients. Pros The suitability to use the software to different purposes. This product gives customers the ability to show what they want, exactly as precis as you want to. Cons The software user interface's internal views of the analytics of one product could be more functional and easy-to-use. Review Source RK Ravi K. Partner, Design & Tech Marketing and Advertising Used the software for: 1-2 years ### "Best of chatbots – without the annoyance and bad user experience" August 24, 2020 5.0 Pros Leadoo's in-page bots are amazing! Being a designer, I have been frustrated by the intrusive nature of chatbot popups. They are almost always out of context and take the user's attention away from the content of the site. Leadoo's in-page bots have been a lifesaver. We have been able to build pages for our clients where Leadoo bots are part of the content. This makes Leadoo is much more user friendly and better at capturing leads. One of my favorite marketing tools. Cons Although the excellent support makes up for it, there could be better, more detailed documentation. Review Source MK Milla K. Marketing Manager Environmental Services Used the software for: 1-2 years ### "24/7 customer service and lead generator" August 21, 2020 5.0 We are one of the first Leadoo customers and have seen the company and the product grown. We've also seen customer behavior change from forms to bots during this time. I really like how active Leadoo is in helping us and developing new features based also on our needs. Leadoo is a great tool for us providing leads and help us serve our customers online 24/7. Pros It's easy to adjust for different services and customer needs. Cons Everything has worked out great. We are waiting for few new functions to help us to develop our daily business. Review Source JM Jessica M. Operations Manager Staffing and Recruiting Used the software for: 1-2 years ### "We couldn't be happier!" June 14, 2022 5.0 The team are amazing - nothing is too much trouble and such a friendly team. Pros The time it saves us as a company as well as improving the customer journey. With this we have generated leads and made placements from this. Cons no cons at all really - only that some people come though as leads which are not as they try and cheat the system Review Source Response from Leadoo Marketing Technologies June 20, 2022 Hello Jessica and thank you so much for your beautiful words Love to hear that the we are providing you with the leads that you need. MP Matti P. Sales Executive Information Technology and Services Used the software for: 6-12 months ### "It can be hard to pinpoint your own failures, when results fall short of one's goals" May 17, 2022 4.0 We have overall good experiences using Leadoo. It's easy to use and creating conversations is effortless. We could use better, more proactive support in finding out how to get the tool work even better in our domain and industry. Pros It's really easy to build human-like conversations with the Leadoo platform. Cons They could be a bit more proactive in suggesting how we could optimise the conversations we have on our website in order to get our results to the next level. Review Source Response from Leadoo Marketing Technologies May 20, 2022 Hello Matti and thank you so much for your review Great to hear that you enjoy the easiness of our platform! I'll make sure to pass your feedback to our CS team to make our service even more proactive If ever needed you can also book a meeting with your CS agent directly or through https://leadoo.com/contact-us/. This way we can take your results to the desired level! MM Mika M. CO-Founder, Senior Digital Adviser Marketing and Advertising Used the software for: 1-2 years ### "Leadoo is a very versatile chatbot" August 21, 2020 5.0 The software is very versatile. You can create bots for helping navigation or creating leads. My analyst half probably like's the most that Leadoo provides very good analytics information not only for developing marketing but also for website conversion optimization. Pros I take care of my clients digital marketing, and I am their web analytics consultant. so I first fell in love with the versatility of the software. Different bot variations could be done very easily. Only your imagination is the limit. The other thing is the analytics data you can easily collect Cons In my case the most annoying thing is shuttling back and forward between two different versions of this software. (I use several accounts at the moment). Review Source SX Sean X. Head of Perf. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Great product & amazing client support" August 6, 2020 5.0 Fantastic onboarding and usage experience, highly recommended Pros \- amazing customer support helping us setting up and troubleshoot issues - easy to use interface with very useful features for us to setup the bot as we wanted - constant improving product with new features added regularly Cons One thing that we look for is to have more native integration for data being passed on, which is currently on the dev roadmap which is good news Review Source Response from Leadoo Marketing Technologies August 20, 2020 Thank you so much Sean for the great review! It is such a pleasure to count Brandassador as one of our users. Indeed we are currently working on developing our native integrations which would make it even easier for you to integrate Leadoo with any of your other tools. In the time being do not hesitate to contact your CSM so that they can help you in integrating some others tools for you. We are always happy to discuss any ways we could improve even more your experience. - Team Leadoo. JK Jaana K. Sales Director Food & Beverages Used the software for: 1-2 years ### "I am not professional marketing person in social media, so it is good to have professional partner" August 21, 2020 5.0 I like to do co-operation with Leedoo professionals Pros It is easy to use and guidelines customer to give us that information which we need Cons It was easy to move questions and place in you www-sites Reason for choosing Leadoo Thank you for good co-operation Review Source KK Karri K. Growth Manager Marketing and Advertising Used the software for: 2+ years ### "Simple but effective chatbot" August 21, 2020 5.0 Pros I've used Leadoo with couple of my customers for lead generation and recruiting, and people have been very happy with the results... Works very well for lead validation and customer service, also. Leadoo´s account managers are very helpful if I have needed assistance. Cons The development of the cloud service is so fast that it is sometimes hard to keep up. Review Source LS Laetitia S. Digital Engagement Manager Consumer Services Used the software for: Less than 6 months ### "Great benefits" August 6, 2020 5.0 Good experience, hope some improvements will be delivered on time! Pros Very simple and intuitive, easy to learn Cons Can be manual to create the bot, needs some analytics on the livechat Review Source Response from Leadoo Marketing Technologies August 10, 2020 Thank you so much Laetitia for your review! It is such a pleasure to count SGS as one of our clients We are always happy to discuss any ways we could improve even more your experience. Our product team is actually working with the feedback received from you so we will keep you updated once the analytics are available. Also as we offer the possibility for a high level of personalization it can create some manual work to have a fully customized bot, however, don't hesitate to reach out to your CSM as our optimization service is included in the fee and we would love to help you out! Team Leadoo TY Tomi Y. Digital Marketing Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Leadoo does the job" August 13, 2020 4.0 Pros Leadoo works as: - a customer service channel - providing further information for the customers - generatign leads It is really versatile indeed. Cons Integrating livechat with Facebook and Whatsapp was not an easy task (I tried to do it by myself). Luckily, Leadoo will help you with this task. Review Source Response from Leadoo Marketing Technologies August 20, 2020 Thank you so much Tomi for the great review! It is such a pleasure to count SOS Children's Village Finland as one of our user. Thanks for your feedback on the livechat integration, we are always happy to discuss any ways we could improve even more your experience. Also do not hesitate to contact your CSM if you need any further help or if you have any questions. - Team Leadoo. IK Iida K. Conversational Marketing Trainee Computer Software Used the software for: Less than 6 months ### "Overall a nice tool" August 21, 2020 4.0 The people at Leadoo are always very nice and helpful, and offer their expertise when we are creating new bots or campaigns. Pros The bots are pretty easy to build and there are some nice features. From my experience the bots always work and they are easy to implement to a website. Cons There are some usability issues when creating the bots, but they are pretty minor. When moving from Leadoo to Leadoo vol.2 the interface buggies a little bit, but I'm hoping this will not happen after the change from their end has been done completely. The new version will also offer some new features that have been missed before. Review Source SL Saara L. entrepreneur Marketing and Advertising Used the software for: 6-12 months ### "Leadoo chatbot" May 16, 2022 5.0 We have gained more contacts through Leadoo Pros Product is easy to use both customer and us. Cons Our own laziness ;) We have not had time to take advantage of the program Review Source Response from Leadoo Marketing Technologies May 20, 2022 Hi Saara! Good to hear that you're enjoying the easiness of our platform :) If you're feeling lazy though, remember that we're always here for you! Just contact directly your CS or use https://leadoo.com/contact-us/ so we can be sure that you take full advantage of Leadoo NH Nico H. Mr Marketing and Advertising Used the software for: 6-12 months ### "Great product that brings leads" August 13, 2020 5.0 Pros Gets you leads as it promises. Makes it easy for potential customers to contact. Cons I'd like an app to use on desktop or on a phone. The current browser based doesn't serve well enough when using the manual chat option in addition to the bots. Review Source Response from Leadoo Marketing Technologies August 20, 2020 Thank you so much Nico for the great review! It is such a pleasure to count Mainostoimisto Sininen Harka as one of our user. I forwarded your feedback to our product development team. We are always happy to discuss any ways we could improve even more your experience. - Team Leadoo. JK Juha K. Sales Director Food & Beverages Used the software for: 1-2 years ### "Good product!" August 26, 2020 5.0 Pros The numbers have shown that Leadoo's product has brought more leads if compared to our earlier chat operators. This eventually means more sales. In addition, their customer service is caring and professional. Cons As a Sales Director I am still excepting them to bring more input and ideas to our conversations how to generate even more leads. Review Source PH Pauline H. Head of Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "Impressive functionality for a competitive price" September 16, 2023 4.0 So far impressive, I am sure I will continue to find different uses however. Pros There are numerous applications of this product and there is no limit to how many bots you cancrate. Very intuitive and excited to see the results continue to support our business strategy. Cons Nothing so far tbf. At this stage I have not been disappointed, quite the opposite. It is straightforward, but delivers excellent insights to enable you to tailor it according to how people are reacting to your bots / dropping off. Review Source Similar Products Featured