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Showing Most Helpful
Showing 9 of 9 reviews
"Trackmedium Rocks"
Pros: Ease of use, great development team and process, and value for money
Cons: There is, as can be expected, a learning curve, and some reporting limitations, but neither should hinder you.
Vendor Response
"Outstanding Quality, Environmental, Health & Safety System"
Overall: The team at TRACKMEDIUM has vast experience in Quality, Environmental, Health, Safety and more. Their expertise made it very easy for us to implement exactly what we wanted. Anytime I had a question they were very quick with a response or solution. Our organization loves this system and so do our customers and external auditors. It has allowed us to gain new business with how impressed the customers have been.
Pros: The large number of modules and features included are the highlight of this software. It has all the modules our organization require to ensure systems are functional, remain in compliance, while providing visibility and communication to our company. TRACKMEDIUM ensured our users were completely trained and the system was operational in a remarkably short amount of time. The team at TRACKMEDIUM has vast experience in Quality, Environmental, Health, Safety and more.
Cons: Not really any cons. For our company, the information for some reports when extracted to a pdf may be several pages depending on the report. TRACKMEDIUM has included very detailed instructions on how to create customized templates to extract that information. After creating the templates, our reports are now very succinct and presented in the way we like when extracted.
Vendor Response
"Trackmedium - finally, great Management System Software"
Overall: Very helpful, very friendly, very responsive, fairly priced for what is provided
Pros: Finally I have found a system that is both highly functional, fully linked between modules and flexible. I have tried many systems over very many years, but never found one that actually meets all my requirements - until Trackmedium. I thoroughly enjoy using this system
Cons: Not enough information on the reports out of the system - however, when we ask for more, it is always provided and very quickly Not sure how quickly we will reach our data limit
Vendor Response
"Let down by user interface"
Overall: With a bit of polish it could be a decent product, but unfortunately is let down by the user interface for those using infrequently.
Pros: Trackmedium has a great breadth of scope, covering many key QMS topics and allows for solid quality oversight.
Cons: The user interface is very clunky and takes a lot of getting used to. It is not always intuitive - looks like a standard web browser but doesn't have the same functionality. This is not so much of an issue if using it day-in-day-out.
Vendor Response
"Great System"
Overall: Overall experience is great. I would recommend this software to any quality professional.
Pros: It is customizable and easy to learn. The customer service is very responsive and helpful.
Cons: Some modules are lite on content. Updates can take time to complete.
Vendor Response
"HR Specialist"
Overall: I have enjoyed learning how Trackmedium can house all of our regulatory documents, safety documents, and how we can use it for document control.
Pros: I like how customizable it is. I have used it for storing safety training documents
Cons: Can be a little difficult for regular users to interact with the platform
Vendor Response
"Effective and very efficient service"
Overall: The overall experience is very good. It brings a lot of quality and security to our company's management system.
Pros: The best thing about this product is the possibilities of using different tools and the possibility to customise each of the tools, adapting them to the use required by each company.
Cons: Sometimes, the flows required to approve or review documents are excessively complex.
Vendor Response
"Simples Solution for QMS"
Overall: Trackmedium taken extra step as solution consultants, with design proposed to be customize on business requirements. Trackmedium also extending their service on providing supports to integrate Escatec inhouse reports, give us full advantage to migrate the system without impact to customer and supplier.
Pros: Simple layouts and menu options, with no challenges for user to use on minimum trained. The configuration allow to make change of Form, Workflow, View and Escalations given the ability for organization to customize the design on own standards.
Cons: Option lists registered in list not flexible enough to maintain the list. the deletion are limits, only allow to disable.
Vendor Response
"Review of TrackMedium "
Overall: Our overall experience with TrackMedium has been very pleasant. All our needs have been meet with the software and we are using it for our Quality Management System.
Pros: The most used feature in TrackMedium for us is document control, this allows us to keep all our procedures in one place and also track all the changes made between revisions. Another highly used feature is change management, we can raise any change in this system and then use the options to make sure that all the required changes are thought about before the change is implemented. Being able to see a training matrix of all employees against the procedures makes showing auditors the training a lot easier.
Cons: Due to the way that training is performed in our company we had to use the training schedules differently to how they were designed.
Vendor Response