--- title: "Ticketure Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ticketure Software - reviews, pricing plans, popular comparisons to other Museum products and more." source_url: "https://www.capterra.com/p/193756/Ticketure/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Ticketure Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ticketure ## What is Ticketure? Ticketure makes managing complex, timed events simple and efficient. Its intuitive scheduling tools handle one-off, repeating, and timed entry events in real time—no more duplicating time slots. Overrides for extended hours or closures can be applied instantly, saving hours of admin. The platform delivers a seamless, mobile-first experience across ticketing, memberships, donations, and front-of-house operations, ensuring fast and frictionless customer journeys. Membership management is highly flexible, supporting multiple types, configurable benefits, automatic renewals, and integrated fundraising tools to drive ongoing engagement and revenue. Ticketure’s built-in BI suite provides powerful insights into sales, operations, and customer behaviour, while open APIs enable easy integration with existing systems. Group sales are streamlined with interactive tools, including live order views and online payments. Combined with strong third-party integrations, Ticketure is a modern, scalab ## What is Ticketure used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ticketure?[Manage this product listing](https://www.g2.com/products/ticketure/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ticketure 4.3 (10) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.8 (5,834) Value For Money 4.3 (10) Value For Money 4.9 (3,608) Customer Service 4.6 (10) Customer Service 4.9 (3,335) ## Ticketure alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,840)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (207)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) [View all alternatives](https://www.capterra.com/p/193756/Ticketure/alternatives/) ## FAQs about Ticketure Overview ### Which roles and teams benefit most from Ticketure? Ticketure is most used by ticketing, admissions, and guest-services teams managing sales, entry, customer support, and visitor experiences. Operations and point-of-sale administrators oversee transaction workflows and system setup, while sales and marketing managers support promotions and audience engagement. Business analysts and senior engagement leaders use reporting to guide service and revenue decisions. Answer based on 10 reviews Overview ### What company size and specific industries is Ticketure built for? Ticketure is designed for mid-to-large immersive and cultural institutions, including museums, galleries, zoos, and aquariums. It fits organizations that need to manage ticketing, memberships, and donation processing in one system. Features and Usability ### What are the key features of Ticketure? Ticketure offers online, mobile, and onsite ticketing, plus reserved seating, seating maps, and ticket reservations for event sales. Core tools include event management, registration management, barcode ticket scanning, and point of sale (POS), along with CRM, membership database, donation tracking, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Ticketure integrate with? Ticketure integrates with 10 third-party tools and platforms, including Google Workspace, HubSpot CRM, Mailchimp, Microsoft Entra ID, Okta, Salesforce Platform, Salesvue, Smartwaiver, Stripe, and Stripe Terminal. It also connects with CartStack, Humanitru, Loqate, and SalesVu for CRM, identity, payments, waivers, and data workflows. Getting Started and Support ### What training and onboarding options does Ticketure offer? Ticketure provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and visual walkthroughs for teams getting started with the platform. Getting Started and Support ### What customer support options does Ticketure offer? Ticketure provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support details are limited here, so user experience feedback on response speed or helpfulness is not available from the catalog data. ## Features AI summary Based on 3,861 Museum reviews Capterra reviewers highlight the following features as the top priorities when evaluating ticketing software: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Ticketure focuses on other capabilities that buyers also rate as important, including **Ticket Reservations** (**59%**). This feature helps businesses manage advance bookings more efficiently, giving teams better control over availability and helping them handle customer demand with more confidence. Onsite Ticketing 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Allows event organizers to sell and manage tickets directly on-site Discount Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions Point of Sale (POS) 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Reporting/Analytics 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Event Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Online Ticketing 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Allow users to buy and sell tickets online, register for events, and collect buyer information Ticketure 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - For Nonprofits: Software specialized for non-profit organizations - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Seating Map: For selection of seat at booking or check-in - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events --- Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.3 (10) ### Starting price Free trial not available Value for money 4.3 (10) 4.3 Based on 10 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/)[ CartStack](https://www.capterra.com/p/135635/CartStack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (10) 4.6 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(1) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful SL Steven L. Technical Business Analyst Used the software for: 3-5 years ### "Ticketure Sets the Bar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2026 Ticketure has been the most consistent, the most logical, and the most customer-friendly ticketing system I've used to date (20 years of ticketing experience). It just works, and they are ready to help you make it work even better. Pros It's the most reliable of any ticketing system I've used (20 years ticketing experience) and that's what I appreciate most. I can count on it to work whether I'm in the office or not. Cons There's not a lot to dislike. There are a couple of unique things about the way we handle membership that Ticketure does not yet address (mainly monthly payments on full-year membership) but they are about to support this feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Guest Experience Manager Used the software for: 3-5 years ### "United States Olympic & Paralympic Museum - Ticketure Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 28, 2026 Overall, Ticketure is highly beneficial for normal, day-to-day admissions processes within our organization. Ticketure does offer a lot of settings and configurations on its platform, and does provide plenty of tools to better understand the platform as well. There is need to enhance the platform's donor and member features to elevate our utilization of Ticketure and increase customer engagement within our organization. Pros Ticketure offers relative ease of use for completing ticketing transaction for general admission especially, both online and in-person. It also allows for many different configurations and settings for specified needs in creating and facilitating specialized purchases for events, promotions and programs. Customer Support in Ticketure is always readily available and assists swiftly whenever needs arise. The Database management within Ticketure is relatively smooth, seamless and effectively detailed. Ticketure support staff is notably receptive of feedback and consistently makes attempts to resolve issues. Cons Ticketure's system for finding specific or recent orders if a name and/or email is not provided can be difficult and clunky. If ever an order needs to be retrieved, support often has to be summoned to track down some orders that don't have an email associated. Ticketure has very limited features when it comes to facilitating Membership & Donor processes. There is a lack of personalization features for Members in terms of tracking Member arrival and perks usage among other needs. The Donor and the Gifting process is not customizable for clients or purchasers and there is need to bolster the features available. There is lack of evidence that the feedback is realistically applied to make improvements to the platform rather than simply alternative compromises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ticketing Operations Manager Used the software for: 3-5 years ### "Ticketure works great for us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 This will be our 4th season working with Ticketure for Glittering Lights. We really apprecaite the team. Everyone is easy to work with and very helpful. They are always available if we run into issues. The system back end is user friendly and easy to navigate. Pros The system is easy to navigate and user friendly. The support staff is always a pleasure to work with. They take the time to make sure our issues are heard and resolved as quickly as possible. Cons The hardest part of working with Ticketure is the third party reporting from Kibana. Ticketure is doing a great job of offering webinars to help those of us who struggle with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fin A. Customer Service Manager Used the software for: 3-5 years ### "Splendid Ticketing Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 We've used Ticketure for almost seven years and it was a great choice, our guests have a great user experience! There is so much functionality and customization, fast syncing and loading on our devices, and intuitive design that feels consistent even across a different modules, pages, and system views. Pros Intuitive, consistent, updates are good, customer support is phenomenal, outages are extremely rare and glitches are also rare and fixed quickly when they pop up. Great platform, consistently come out with new features that improve user experience Cons It is hard to find negatives. I wish membership reporting were easier but I honestly find Kibana to be a fun challenge that is very rewarding as you figure it out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP, Chief Learning and Engagement Officer Used the software for: 3-5 years ### "Love this system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2026 The onboarding process when we started was really well run, easy to follow, and very pleasant. Couldn't have asked for a better launch. The system is easy for everyone and we are fans. Pros Ease of use for our visitors, wonderful back end for our staff. It's 90% intuitive, and whenever we have an issue with something, the team is quick to assist. Cons We'd love to have the ability to do some more flexible things regarding multi-day programs - individual tickets for each day, but only one purchase - and we're still finding our way a bit with the interface. But these are very nit-picky things, as there's so much about it that we love. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ticketing and Admissions Manager Used the software for: 3-5 years ### "Great System, Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Our experience with Ticketure has been overwhelmingly positive. The support team is consistently helpful and always willing to assist whenever we need them. The system itself is a pleasure to use, and we’ve appreciated the many enhancements introduced over the years. It’s clear that Ticketure is committed to continuous improvement, and we’re genuinely excited to see what new capabilities they bring in the future. Pros A user friendly system – The layout is clean and intuitive, making it easy for staff to manage tickets both in the front and back end. Really reliable system performance – Ticketure runs consistently (we have not experienced any downtime) supporting uninterrupted operations. Responsive customer support – When help is needed, the Ticketure support team responds very quickly and effectively. Cons Kibana’s reporting system has a steep learning curve, but once you get to grips with it, it proves to be extremely powerful. I’m now a confident and competent user, but I would still consider it the least user‑friendly part of the overall platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales and Marketing Manager Used the software for: 3-5 years ### "Ticketing with Ticketure" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 Ticketure is like an iceberg. There is so much surface level function that would make a passive user happy. We are not passive users and we are constantly pushing the limits of what Ticketure can do. So far, we have only bumped into a few impenetrable boundaries that the Ticketure developers are hoping to expand into in the coming weeks, months, and years. It is very nice to see that our requests and complaints are heard with not just "too bad", but "that is an interesting idea we could explore." Pros Ticketure offers a robust ticketing platform. As a historical site and museum, we are always adding, changing, and creating new events to list through Ticketure. We offer tours (guided and audio), entry tickets (free and paid), memberships, and products (onsite and shipped). Not only do we get to offer a variety of events, but also ticket groups within with varying discounts and membership levels without needing a bunch of work-around that the guest gets bogged down in. Since starting with Ticketure in 2020, we have seen a dramatic increase in visiting options and sales. Cons I feel like the Kibana Reports are difficult to learn and navigate on your own. You really need to rely on a Ticketure Support Specialist to help on this tab. However, the support team is so fast to reply and help is usually never more than a day away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Point of Sale Administrator Used the software for: 3-5 years ### "An Incredible System with an Incredible Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I have worked with over 7 ticketing point-of-sale systems over the last 18 years and have consistently been floored by the attentiveness and care given by the Ticketure customer success, support and implementation teams. Our up- time has been unmatched, fixes to bugs get addressed and rolled out in a very reasonable amount of time. And, again, the honesty with which the team approaches the product and the organization working with them is something I have never seen before and it really speaks to the integrity of the Ticketure Team and their belief in the product. Pros A flexible and adaptable, top tier system with the most honest, engaging and available support teams I have ever worked with. Cons This is something that is a pro in certain situations and a fairly light con in other situations- sometimes there are so many options and updates it is hard to keep up! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Guest Services Director Used the software for: 1-3 years ### "Guest Services Director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 My overall experience has been great. I started off as a backup to the primary event builder, and now I'm in that seat. I'm still learning but enjoying the ride. Pros The support I get from the Ticketure team is unmatched. They are very considerate of others' time and very attentive to any inquiry, no matter how big or small. Aside from being user-friendly for guests and the team, this system opened up many opportunities for everyone to benefit from. Cons There aren't any dislikes for Ticketure. Whenever a concept is unavailable, they submit a new feature request, providing hope for the future. Considering what we used before Ticketure, I have no complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer manager Used the software for: 3-5 years ### "Poor product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 26, 2024 There are numerous options for event ticketing. I would suggest staying away from Ticketure. I sure wish we had. Pros No great features vs competition. We can't list anything we liked. Cons Late in payments. Treated our money as theirs. No way to reach abandoned carts. Extremely low conversion rates. Extremely high failed purchases. They lied overr and over to us. They tried to charge us for equipment never received. When asked for proof of shipping they refused to provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.