# BusinessOptix Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BusinessOptix Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more.

Source: https://www.capterra.com/p/193957/BusinessOptix

---

# 

 BusinessOptix Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BusinessOptix

## What is BusinessOptix?

BusinessOptix is a leading business process management and transformation suite that provides total operational visibility of how business processes, people and technology interact. This allows clients to create a digital copy of their enterprise with holistic models linking strategy to key processes. Clients around the world use our process discovery, modeling and simulation tools to identify improvement opportunities and navigate change confidently.

## What is BusinessOptix used for?

[Business Process Management](https://www.capterra.com/business-process-management-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for BusinessOptix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://businessoptix.com&name=BusinessOptix)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BusinessOptix

4.8 (8)

VS.

[4.4 (360)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/)

Starting Price

Contact vendor

Starting Price

$30

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (8)

Ease Of Use

4.2 (1,848)

Value For Money

4.9 (7)

Value For Money

4.3 (1,256)

Customer Service

4.6 (8)

Customer Service

4.1 (1,190)

## BusinessOptix alternatives

[4.5 (387)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/)

Starting price

$1851.00

Per User, Per Month

[4.3 (329)](https://www.capterra.com/p/119119/Domo/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.7 (83)](https://www.capterra.com/p/10012559/EngineRoom/reviews/)

Starting price

$495.00

Per User, Per Month

[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)

[4.6 (1,869)](https://www.capterra.com/p/176586/Power-BI/reviews/)

Starting price

$10.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/176586/Power-BI/)

[View all alternatives](https://www.capterra.com/p/193957/BusinessOptix/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Process Modeling & Designing

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Visually identify, define, and map all details and relationships surrounding business process models and elements

Reporting/Analytics

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Access Controls/Permissions

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Notifications

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

3.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Collaboration Tools

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

BusinessOptix 96 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

One-off queries made on an as-needed basis

Generate one-off reports that meet information requirements

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Compare key metrics for the business against prominent players in the industry

Define and maintain business rules that determine workflow capabilities and criteria

Define and maintain business rules that determine workflow capabilities and criteria

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Merge data from multiple sources to a single data set

Import, collect, and capture data from multiple sources

Connect to big data sources

Discover and connect variety of data sources to the application for analysis

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Ability to handle large datasets

Track the management and flow of data throughout the organization

Move from one database to another, or upgrade the version of database software being used

AI method of discovering or extracting data patterns from larger volumes of data

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Translate EDI formats into data suitable for use with company applications.

Graphical representation of data

Supports common databases such as MySQL and Oracle

Tools that provide relevant information at specific times to support judgments and courses of action

Forecast customer demand using historical insights and simulations

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Used for educational purposes

Software designed for the healthcare industry

For Retail Stores

Form predictions based on past and present data/trends

Automate repetitive tasks such as filling out information or creating certain types of forms

Store, manage and track all forms in a centralized location

Create, design and modify the flow and processes of tasks in a project

Edit and personalize data view as needed

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Collect and maintain structured information that describes data or content

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows users to manage data from a number of sources

Ability to interact with the application using human languages such as English

Drag and drop/visual interfaces that allow non-tech users to build without writing code

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Document any changes or proposed changes made to business processes or workflows

Visually identify, define, and map all details and relationships surrounding business process models and elements

Evaluate the degree to which business operations bring monetary gains

Share pre-configured sets of data organized and presented in a specific manner with the organization

Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Relationship diagram view that arranges items in data based on the relationships between them in a freeform graph.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Set a time to generate routine reports automatically

Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Generate reports on your own without IT involvement

Allow users to access multiple services after entering their login credentials once

Ability to present data insights in the form of a story to the audience

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Create, manage and track all task activities and progression

Track the status and progress of tasks

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Interact with data visualization elements, such as charts and graphs, to drill down into data

Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries.

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (8)

4.6

Based on 8 reviews

## Pricing

Value for money

4.9 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.9 (7)

4.9

Based on 7 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Chorus](https://www.capterra.com/p/253713/Chorus/)[

SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[

SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (8)

4.6

Based on 8 reviews

## User reviews

Overall rating

4.8

Based on 8 reviews

Filter by rating

5(6)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BJ

Blessed J.

Network enterprise engineer

Computer & Network Security

### "Powerful Tool for Business Transformation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 18, 2025

BusinessOptix has been positive, leveraging its strengths in business process management and digital transformation to drive improvement initiatives.

Pros

BusinessOptix is a powerful tool for business transformation, process improvement, and digital transformation.

Cons

While BusinessOptix offers powerful features and capabilities, it can require significant time and effort to fully master and leverage its functionality effectively.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 25, 2025

Thank you for sharing your thoughtful review and for highlighting the impact BusinessOptix has had on your business transformation and improvement initiatives. We are pleased to hear that our platform is supporting your efforts in process improvement and digital transformation. Your recognition of our strengths in these areas reflects our ongoing commitment to delivering meaningful value through robust capabilities. We also appreciate your feedback regarding the learning curve. While our feature set is comprehensive by design, we understand that adopting a powerful tool requires time and support. If you or your team would benefit from hands-on training, we would be more than happy to assist. Our customer success team is here to ensure you get the most value from the platform. Thank you again for choosing BusinessOptix. We look forward to supporting your continued success. —The BusinessOptix Team

LK

Lorraine K.

Customer Success Lead

Management Consulting

### "Process Modelling"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 17, 2022

Definitely a very useful product to have in your toolkit and one which will remain relevant for years to come.

Pros

Business Optix allows us to create clear and effective processes which reflect and support our internal teams, but more importantly, allows us to delight our customers.

Cons

This product is so feature rich, that it does take a little while to get a full appreciation for all the features. There is however good provision of training and online resources and the team is very responsive too.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RW

Roger W.

CTO

Management Consulting

### "The best tool for designing processes and deploying them across a distributed organisation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 1, 2021

I have used Business Optix over 10 years and it is my go-to product for Enterprise Architecture and Business Process design and documentation

Pros

Can be used "out of the box" and provides a wide range of outpu choices seamlessly switching between visual and textual outputs.

Cons

Not all funcionality is completely intuitive and some functions need formal training

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Ease of use and increased functionality

Reasons for choosing BusinessOptix

Oscure pricing and licsensing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kennedy K.

SVP Customer Insights - IIRIS

Information Services

### "BuisnessOptix - Best In Class"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 1, 2021

My overall experience has been excellent, they have a great understanding of their customers requirements and work very hard to ensure that the product is being used to its maximum potential. They are collaborative and consultative and have some great partners which is a key value add.

Pros

BusinessOptix provides a best in class BPM platform, the cloud platform provides consistent detailed curated, and a easily accessible view into the key business processes that impacts all aspects of a businesses ability to to grow and transform. BusinessOptix's functionality provides the opportunity to really establish and maintain a target operating model, and identify and manage business issues that have huge impact to the success of businesses, this includes potential data quality and flow issues, risk exposure and customer journey and experience. More recently, BusinessOptix have been focussed on providing 'Digital Twin' capabilities allowing users to create a virtual copy of their organisation to deliver digital transformation.

Cons

BusinessOptix have focussed a great deal on the user experience and functionality over the past couple of years and as a result those elements of the platform have improved.

Reasons for choosing BusinessOptix

We were using Visio, i think that explains reason.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Mark B.

Associate

Management Consulting

### "Using BusinessOptix for process mapping and improvement with consultancy customers."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2021

We have used BusinessOptix as a tool to support our consultancy work. It has been a productivity tool as we have been able to produce process maps and associated reports more efficiently than with other tools (such as PowerPoint or Visio). It allows data capture and the production of reports which can be provided to customers.

Pros

For us our main use has been to process map key customer processes and to include these in relevant customer documents and references. The tool is easy to use and can be used live with the customer. We can give the customer access to review and comment on the processes (and the supporting information we are recording). This provides a controlled way of working. Customers have their own preferred means of providing management systems information to their personnel from use of WORD documents and SharePoint, to bespoke software such as BusinessOptix. We have been able to use the output from BusinessOptix when creating materials for customers. We have also used the transformation mapping feature in BusinessOptix as input to strategic planning and to communicate the plans to others.

Cons

The number of features in BusinessOptix has grown over the years we have licensed the software and one of the challenges we have is keeping up with all the developments and added features. While the basic use requires little training, using the tool to its maximum capabilities does need training and time / use to build the expertise. BusinessOptix do support this.

Switched from

[Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)

[Visio](https://www.capterra.com/p/201133/Visio/)

The time taken to draw process maps in other tools was excessive. We had to collect information on the processes in other tools. We needed a better solution to be more effecient.

Reasons for choosing BusinessOptix

Because BusinessOptix provided a tool which allowed us to map processes more efficiently and easily. It had other functions for collecting data on the processes which supported in the development of Management Systems documents and materials.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Alan C.

Specialist

Accounting

### "BOx and Transformation "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 29, 2021

Excellent support from them for learning best practices from other users

Pros

Easy to use by anyone and simple to publish what work is done

Cons

Nothing negative - loaded with features so it can take time to take advantage of everything

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Overall capability to meet needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jon C.

Managing Director

Information Technology and Services

### "Excellent platform for your business operating system, digital twin or corporate IP"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

October 29, 2021

Excellent company to work with. Responsive and available - good sharing of insights and best practices with other BusinessOptix customers / users.

Pros

Easy to capture our corporate IP and use it to deliver our services to customers. Where our consulting changes the way a customer operates then it's invaluable tool to (1) draw out the new ways of working / process (together with additional context) and (2) share with customers for collaboration. The scenario modelling capability is incredibly powerful showing the benefits of new paths or process improvements.

Cons

The platform is incredibly flexible and configurable so sometimes it's hard to keep up to date with the ongoing improvements or know which piece of functionality is best suited to use for my needs.

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Ease of use. Collaboration capability. Scenario modelling.

Alternatives considered

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)

[SAP Signavio](https://www.capterra.com/p/137139/Signavio/)

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

[Visio](https://www.capterra.com/p/201133/Visio/)

Reasons for choosing BusinessOptix

Responsiveness of BusinessOptix team. Value for money. Collaboration capability. Scenario modelling.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Matt C.

CEO

Management Consulting

### "Sophisticated tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 29, 2021

Pros

Allows collaboration. Enabled capturing extra data against processes. Can link processes, data and systems

Cons

Sophistication of tool means that sometimes not all capability is used

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/193957/BusinessOptix/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)