# BusinessOptix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BusinessOptix the right Business Process Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/193957/BusinessOptix/reviews

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BusinessOptix

4.8 (8)

[View alternatives](https://www.capterra.com/p/193957/BusinessOptix/alternatives/)

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Last updated March 13th, 2026

# Reviews of BusinessOptix

Ease of use

4.4

Customer Service

4.6

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

MB

Mark B.  
Associate  
Management Consulting  
Used the software for: 2+ years

### "Using BusinessOptix for process mapping and improvement with consultancy customers."

October 31, 2021

5.0

We have used BusinessOptix as a tool to support our consultancy work. It has been a productivity tool as we have been able to produce process maps and associated reports more efficiently than with other tools (such as PowerPoint or Visio). It allows data capture and the production of reports which can be provided to customers.

Pros

For us our main use has been to process map key customer processes and to include these in relevant customer documents and references. The tool is easy to use and can be used live with the customer. We can give the customer access to review and comment on the processes (and the supporting information we are recording). This provides a controlled way of working. Customers have their own preferred means of providing management systems information to their personnel from use of WORD documents and SharePoint, to bespoke software such as BusinessOptix. We have been able to use the output from BusinessOptix when creating materials for customers. We have also used the transformation mapping feature in BusinessOptix as input to strategic planning and to communicate the plans to others.

Cons

The number of features in BusinessOptix has grown over the years we have licensed the software and one of the challenges we have is keeping up with all the developments and added features. While the basic use requires little training, using the tool to its maximum capabilities does need training and time / use to build the expertise. BusinessOptix do support this.

Reason for choosing BusinessOptix

Because BusinessOptix provided a tool which allowed us to map processes more efficiently and easily. It had other functions for collecting data on the processes which supported in the development of Management Systems documents and materials.

Switched from

[Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Visio](https://www.capterra.com/p/201133/Visio/)

The time taken to draw process maps in other tools was excessive. We had to collect information on the processes in other tools. We needed a better solution to be more effecient.

Review Source

JC

Jon C.  
Managing Director  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent platform for your business operating system, digital twin or corporate IP"

October 29, 2021

4.0

Excellent company to work with. Responsive and available - good sharing of insights and best practices with other BusinessOptix customers / users.

Pros

Easy to capture our corporate IP and use it to deliver our services to customers. Where our consulting changes the way a customer operates then it's invaluable tool to (1) draw out the new ways of working / process (together with additional context) and (2) share with customers for collaboration. The scenario modelling capability is incredibly powerful showing the benefits of new paths or process improvements.

Cons

The platform is incredibly flexible and configurable so sometimes it's hard to keep up to date with the ongoing improvements or know which piece of functionality is best suited to use for my needs.

Alternatives considered

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing BusinessOptix

Responsiveness of BusinessOptix team. Value for money. Collaboration capability. Scenario modelling.

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Ease of use. Collaboration capability. Scenario modelling.

Review Source

BJ

Blessed J.  
Network enterprise engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Powerful Tool for Business Transformation"

July 18, 2025

4.0

BusinessOptix has been positive, leveraging its strengths in business process management and digital transformation to drive improvement initiatives.

Pros

BusinessOptix is a powerful tool for business transformation, process improvement, and digital transformation.

Cons

While BusinessOptix offers powerful features and capabilities, it can require significant time and effort to fully master and leverage its functionality effectively.

Review Source

Response from BusinessOptix

July 25, 2025

Thank you for sharing your thoughtful review and for highlighting the impact BusinessOptix has had on your business transformation and improvement initiatives. We are pleased to hear that our platform is supporting your efforts in process improvement and digital transformation. Your recognition of our strengths in these areas reflects our ongoing commitment to delivering meaningful value through robust capabilities. We also appreciate your feedback regarding the learning curve. While our feature set is comprehensive by design, we understand that adopting a powerful tool requires time and support. If you or your team would benefit from hands-on training, we would be more than happy to assist. Our customer success team is here to ensure you get the most value from the platform. Thank you again for choosing BusinessOptix. We look forward to supporting your continued success. —The BusinessOptix Team

RW

Roger W.  
CTO  
Management Consulting  
Used the software for: 2+ years

### "The best tool for designing processes and deploying them across a distributed organisation"

November 1, 2021

5.0

I have used Business Optix over 10 years and it is my go-to product for Enterprise Architecture and Business Process design and documentation

Pros

Can be used "out of the box" and provides a wide range of outpu choices seamlessly switching between visual and textual outputs.

Cons

Not all funcionality is completely intuitive and some functions need formal training

Reason for choosing BusinessOptix

Oscure pricing and licsensing

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Ease of use and increased functionality

Review Source

KK

Kennedy K.  
SVP Customer Insights - IIRIS  
Information Services  
Used the software for: 2+ years

### "BuisnessOptix - Best In Class"

November 1, 2021

5.0

My overall experience has been excellent, they have a great understanding of their customers requirements and work very hard to ensure that the product is being used to its maximum potential. They are collaborative and consultative and have some great partners which is a key value add.

Pros

BusinessOptix provides a best in class BPM platform, the cloud platform provides consistent detailed curated, and a easily accessible view into the key business processes that impacts all aspects of a businesses ability to to grow and transform. BusinessOptix's functionality provides the opportunity to really establish and maintain a target operating model, and identify and manage business issues that have huge impact to the success of businesses, this includes potential data quality and flow issues, risk exposure and customer journey and experience. More recently, BusinessOptix have been focussed on providing 'Digital Twin' capabilities allowing users to create a virtual copy of their organisation to deliver digital transformation.

Cons

BusinessOptix have focussed a great deal on the user experience and functionality over the past couple of years and as a result those elements of the platform have improved.

Reason for choosing BusinessOptix

We were using Visio, i think that explains reason.

Review Source

AC

Alan C.  
Specialist  
Accounting  
Used the software for: 1-2 years

### "BOx and Transformation "

October 29, 2021

5.0

Excellent support from them for learning best practices from other users

Pros

Easy to use by anyone and simple to publish what work is done

Cons

Nothing negative - loaded with features so it can take time to take advantage of everything

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Overall capability to meet needs

Review Source

MC

Matt C.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Sophisticated tool"

October 29, 2021

5.0

Pros

Allows collaboration. Enabled capturing extra data against processes. Can link processes, data and systems

Cons

Sophistication of tool means that sometimes not all capability is used

Review Source

LK

Lorraine K.  
Customer Success Lead  
Management Consulting  
Used the software for: 6-12 months

### "Process Modelling"

February 17, 2022

5.0

Definitely a very useful product to have in your toolkit and one which will remain relevant for years to come.

Pros

Business Optix allows us to create clear and effective processes which reflect and support our internal teams, but more importantly, allows us to delight our customers.

Cons

This product is so feature rich, that it does take a little while to get a full appreciation for all the features. There is however good provision of training and online resources and the team is very responsive too.

Review Source

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