--- title: "yellow.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about yellow.ai Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/194013/Yellow-Messenger/" page_type: "product" language: "en" --- # yellow.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) yellow.ai ## What is yellow.ai? Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. ## What is yellow.ai used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for yellow.ai?[Manage this product listing](https://www.g2.com/products/yellow-ai/claim_requests/new?auto=true) ## yellow.ai Overview Updated September 2026 AI summary yellow.ai enables midsize and enterprise organizations to automate customer and employee interactions through AI-driven chatbots and virtual assistants. Supporting use cases in customer engagement, support, and employee engagement, it offers features like no-code development, multi-channel communication, generative AI, live chat, intent recognition, and sentiment analysis, with deployment options across cloud, web, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### yellow.ai 4.5 (37) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (37) Ease Of Use 4.7 (67) Value For Money 4.3 (31) Value For Money 4.5 (63) Customer Service 4.4 (34) Customer Service 4.6 (66) ## yellow.ai alternatives [Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) [4.5 (67)](https://www.capterra.com/p/231201/KenytAI/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231201/KenytAI/) [INSIDE](https://www.capterra.com/p/148963/INSIDE/) [4.6 (41)](https://www.capterra.com/p/148963/INSIDE/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148963/INSIDE/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) ## FAQs about yellow.ai Overview ### Which roles and teams benefit most from yellow.ai? yellow.ai is most used by customer experience teams, product managers, and software engineers that need to automate support and conversational workflows. Sales and marketing leaders use it to capture leads and improve engagement, while IT and digital operations managers rely on it to streamline integrations, deployment, and service efficiency. Answer based on 37 reviews Overview ### What company size and industries is yellow.ai built for? yellow.ai is built primarily for midsize businesses, which make up 49% of reviewers, with Information Technology and Services leading at 35%. It also serves enterprises at 32% and small businesses at 19%, with common adoption in consumer goods and retail, each representing 11%, alongside customer service and support functions. Answer based on 37 reviews Features and Usability ### What are the key features of yellow.ai? yellow.ai offers chatbot and live chat tools, autoresponders, canned responses, and multi-channel communication for customer interactions. It also includes AI/Machine Learning, generative AI, intent recognition, and natural language processing, plus workflow management, campaign management, CRM, real-time analytics, and customizable reports. Integrations ### Which third-party tools and platforms does yellow.ai integrate with? yellow.ai integrates with Zendesk Suite for chatbot-to-agent handoff and transcript history, and it also connects to Google Drive, Jira, Microsoft Teams, Slack, WhatsApp, and Telegram. Across communication, collaboration, and business systems, yellow.ai integrates with 14 third-party tools and platforms listed in its catalog. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does yellow.ai offer? yellow.ai provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does yellow.ai offer? yellow.ai offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe the support team as helpful and supportive overall, though some mention slower responses when issues need quick attention. Answer based on 5 reviews ## Features AI summary Based on 1,278 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) yellow.ai supports **Natural Language Processing**, but it does not include **Automated Responses** or **Language Detection**. Instead, it offers other features that reviewers also value, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These capabilities can help businesses manage conversations across channels, respond to customer needs more effectively, and give teams better tools to handle service interactions at scale. Natural Language Processing 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.2 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality AI/Machine Learning 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.5 (12) 50.00% of 12 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Transcripts/Chat History 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation yellow.ai 74 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Benchmarking: Compare key metrics for the business against prominent players in the industry - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (37) 4.2 Based on 37 reviews ## Pricing Value for money 4.3 (31) ### Starting price Free trial available Value for money 4.3 (31) 4.3 Based on 31 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (34) 4.4 Based on 34 reviews ## User reviews Overall rating 4.5 Based on 37 reviews Filter by rating 5(23) 4(12) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent John Epok P. Regional Platforms Lead Telecommunications ### "Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 24, 2024 I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT. Pros \- integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc - intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat - core strength on SEA regional language and dialect - resonable pricing - proactive and supportive support and success team - user-friendly platform on flow creation and troubleshooting Cons \- some configurations would need tech background e.g. integration to Zendesk Reasons for choosing yellow.ai \- pricing - core strenght on regional SEA languange Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head of Sales Computer Software ### "A powerful conversational AI platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 1, 2023 Pros \-Yellow.ai is super easy to use and offers a lot of channels to work with (Whatsapp , GBM, Text..) -Their AI-powered assistant can handle a wide range of customer inquiries and issues, which frees more of the CS time but also can be very versatile and sales/ marketing oriented The platform's analytics and reporting features are pretty decent, giving you insights on customer behaviour and feedback, and allowing you to make data-driven decisions to improve your customer experience.- easy to build chatbot (no code needed) Cons \--The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KN Kamal N. Business Development Manager Information Technology and Services ### "Live Chat review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Pros 1\. Automated bot is very useful to save customer teams time. 2. Great customer support. 3. It can integrate with other platforms like instagram and whatsapp Cons It is suitable for multiple industries and robust product. May be if it would be easy to use for Small businesses it would be great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dharaneesh E. Assistant Manager Customer Experience Food & Beverages ### "Yellow Messenger Chat got " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2022 Overall a Good partner but if the phone app if the bugs are fixed then it would be greater Pros The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature Cons The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing yellow.ai Because we felt the product is good in terms of API and Cost Management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head Customer Success Internet ### " Yellow Messenger becomes Yellow.ai with the same issues" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 11, 2022 Not good. Passable support. Pros While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work. Cons The interface to chat and linking multiple channels was broken. Alternatives considered [Haptik](https://www.capterra.com/p/186856/Chatbots/) Reasons for choosing yellow.ai Easy to install and cheap. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kushagra T. Dy.Manager Paper & Forest Products ### "Driving Digital sales : AI- Chat Bot Yellow.AI" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2022 The over- all experience has been good, the Yellow.ai team has helped in implementation of the project in all the possible. Pros Choice of diverse vernacular languages & flexibility of the team to implement customizations. Cons N/A as product is in implementation state. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amit G. Product Manager Health, Wellness and Fitness ### "One solution for your WhatsApp chatbot requirements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 Pros Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated Cons Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated Alternatives considered [Haptik](https://www.capterra.com/p/186856/Chatbots/) [Gupshup](https://www.capterra.com/p/233786/Gupshup/) Reasons for choosing yellow.ai Pricing, UI, and the features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Neharika S. Exiutive IT Retail ### "Yellow ai with Colorbar " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2022 Excellent software , Easy to use . Pros Easy to understand and the way they communicate with user Cons Need to be improve in reporting section . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephen S. HOD Health, Wellness and Fitness ### "HappY Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2022 Pros Ready to Use SAAS, Easy to integrate, User Friendly Cons Cost on all the Services could be less .. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IV Indira V. Manager, Founder's Office Health, Wellness and Fitness ### "Helps Smoothen the Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 28, 2022 Pros Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger Cons Some critical features that are available in Messenger are not available in Cloud yet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/194013/Yellow-Messenger/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.