# yellow.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is yellow.ai the right Chatbot solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194013/Yellow-Messenger/reviews --- yellow.ai 4.5 (37) [View alternatives](https://www.capterra.com/p/194013/Yellow-Messenger/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of yellow.ai Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews John Epok P Regional Platforms LeadTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat“ May 24, 2024 Abhay R CEOConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “They hold your WhatsApp number and make it very cumbersome to migrate to anyone else.“ October 21, 2021 MJ Mirza J E-Commerce SupervisorRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.“ February 24, 2022 MK Mangesh K Executive SystemsConsumer Goods, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “things configured didn't work and don't understand why is it not working even when everything is right. though guided flows are working fine, AI part find it missing.“ June 2, 2020 AT Arvind T Head of Transformation ProjectsFood & Beverages, 10,001+ employeesUsed the software for: 6-12 months. “This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures“ February 28, 2022 Yonatan W Head of Sales Computer Software, 51 - 200 employeesUsed the software for: I used a free trial. “Yellow.ai is super easy to use and offers a lot of channels to work with (Whatsapp , GBM, Text..)“ March 1, 2023 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kesav S. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "The perfect software for building the perfect Chat Bot" June 6, 2020 4.0 Pros I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing. Cons Keeping track of journey flow in the bot. Review Source VR Verified Reviewer Director - Digital Marketing Design Used the software for: 1-2 years ### "Strong conversational AI product with excellent tech and support service." August 4, 2021 5.0 The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.   Pros The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues. Cons The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort. Review Source VR Verified Reviewer Digital marketing Manager Real Estate Used the software for: 1-2 years ### "Chat Bot Platform for Professionals" August 2, 2021 5.0 Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time. Pros Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data. Cons You can not download ticket data for more than 30 days and this is limitation I don't like to have any software. Reason for choosing yellow.ai Reasonable price, good platform and quick support. Review Source AA Amit A. Product Manager Consumer Goods Used the software for: 6-12 months ### "Must use product by your Customer Success Team!" February 4, 2022 5.0 The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support & account managers which makes my life very easy :) Pros Insanely easy to set up, operate & use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product. Cons Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry. Reason for choosing yellow.ai Pricing Model solely. Review Source AT Arvind T. Head of Transformation Projects Food & Beverages Used the software for: 6-12 months ### "Easy to deploy multi channel conversational AI" February 28, 2022 5.0 We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures Pros Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams. Cons Reporting dashboard and logins can be better on UX Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Kore](https://www.capterra.com/p/180874/Kore-ai-Bots-Platform/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing yellow.ai Cost, product architecture, team experience Review Source KK Kabeer K. Digital Solutions Manager Retail Used the software for: 1-2 years ### "Yellow.ai fixed our customer feedback system issues" September 14, 2021 4.0 We switched from Arabot to Yellow.ai. Support is very good. No break down of software. Works smoothly. Pros Ease of usability. No Code Platform No dependency on vendor Cons Integration limitations especially no built in connector for SQL Reason for choosing yellow.ai Best Price. Product Features Expertise Review Source VR Verified Reviewer Head of Sales Computer Software Used the software for: I used a free trial ### "A powerful conversational AI platform " March 1, 2023 5.0 Pros \-Yellow.ai is super easy to use and offers a lot of channels to work with (Whatsapp , GBM, Text..) -Their AI-powered assistant can handle a wide range of customer inquiries and issues, which frees more of the CS time but also can be very versatile and sales/ marketing oriented The platform's analytics and reporting features are pretty decent, giving you insights on customer behaviour and feedback, and allowing you to make data-driven decisions to improve your customer experience.- easy to build chatbot (no code needed) Cons \--The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away. Review Source VK Vishal K. Lead Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Yellow.ai is an innovative platform with various concepts of Bot building" July 30, 2021 4.0 It is great experience to provide seamless experience to our customers Pros 1\. Customisation 2. Scalability 3. Multi Language Support 4. Integration Cons 1\. Ease of use 2. Customer Support 3. Intermittent Inconsistency of the bot Review Source IV Indira V. Manager, Founder's Office Health, Wellness and Fitness Used the software for: 1-2 years ### "Helps Smoothen the Customer Experience" February 28, 2022 5.0 Pros Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger Cons Some critical features that are available in Messenger are not available in Cloud yet Review Source SS Stephen S. HOD Health, Wellness and Fitness Used the software for: 1-2 years ### "HappY Customer" February 28, 2022 5.0 Pros Ready to Use SAAS, Easy to integrate, User Friendly Cons Cost on all the Services could be less .. Review Source gP gnanaseela P. analyst Information Technology and Services Used the software for: Less than 6 months ### "review of yellow messenger" June 25, 2020 5.0 Its good.... i learned a lot using yellow messenger Pros features, ease design flow, easy deployment, connecting to DB Cons I am non coder, i faced problems in coding part. Review Source VA Vivek A. Manager Information Technology and Services Used the software for: Less than 6 months ### "Yellow messenger Review" June 26, 2020 5.0 A lot easy in making for Chat BOT. Pros User Friendly and easy to understand and liked easy testing environment Cons Coding part can be integrated within Yellow messenger Reason for choosing yellow.ai Its omni channel and all in one roof Review Source John Epok P. Regional Platforms Lead Telecommunications Used the software for: 1-2 years ### "Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology" May 24, 2024 4.0 I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT. Pros \- integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc - intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat - core strength on SEA regional language and dialect - resonable pricing - proactive and supportive support and success team - user-friendly platform on flow creation and troubleshooting Cons \- some configurations would need tech background e.g. integration to Zendesk Alternatives considered [Netomi](https://www.capterra.com/p/178767/msg-ai/) Reason for choosing yellow.ai \- pricing - core strenght on regional SEA languange Review Source Sateesh R. Manager HR Systems and Ops Internet Used the software for: 1-2 years ### "Review on HR Bot after using for more than 1 year" July 30, 2021 4.0 Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger on this journey to improve employee experience on internal support, employee engagement Pros \+ Integration with internal systems + Scalability to meet our requirements with new features + Service from the team + Chat agent and agent ticketing Cons \+ User experience needs improvement + Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent + Better reporting on the usage and quality of the chat responses Review Source Dharaneesh E. Assistant Manager Customer Experience Food & Beverages Used the software for: 1-2 years ### "Yellow Messenger Chat got " August 25, 2022 5.0 Overall a Good partner but if the phone app if the bugs are fixed then it would be greater Pros The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature Cons The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing yellow.ai Because we felt the product is good in terms of API and Cost Management Review Source MJ Mirza J. E-Commerce Supervisor Retail Used the software for: Less than 6 months ### "Yellow.ai Assessment - Conversational Commerce & Live Agent System" February 24, 2022 5.0 The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business. Pros Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly. Cons It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing yellow.ai All in one features required by our business under one platform. Review Source VR Verified Reviewer Head Customer Success Internet Used the software for: Less than 6 months ### " Yellow Messenger becomes Yellow.ai with the same issues" August 11, 2022 2.0 Not good. Passable support. Pros While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work. Cons The interface to chat and linking multiple channels was broken. Alternatives considered [Haptik](https://www.capterra.com/p/186856/Chatbots/) Reason for choosing yellow.ai Easy to install and cheap. Review Source Abhay R. CEO Consumer Goods Used the software for: 1-2 years ### "They make it impossible to leave " October 21, 2021 1.0 They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them. Pros It really isn't any better than the competition in any way Cons Not a stable platform. They have outages often, ruining our SLAs every now and then. Review Source VR Verified Reviewer CEO and Cofounder Information Technology and Services Used the software for: 6-12 months ### "Platform that can fuel conversational commerce " August 4, 2021 4.0 Pros Ease of setup, and good API support for integration. Cons Console design, analytics and the mobile platform can get better Alternatives considered [Gupshup](https://www.capterra.com/p/233786/Gupshup/) Reason for choosing yellow.ai Friendly team, responsiveness and accomodating for startup needs Review Source Amit G. Product Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "One solution for your WhatsApp chatbot requirements" March 3, 2022 5.0 Pros Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated Cons Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated Alternatives considered [Haptik](https://www.capterra.com/p/186856/Chatbots/)[Gupshup](https://www.capterra.com/p/233786/Gupshup/) Reason for choosing yellow.ai Pricing, UI, and the features Review Source Lekha T. Online Store Manager Retail Used the software for: Less than 6 months ### "Highly recommend Yellow.ai chat bots" August 9, 2021 4.0 It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai based ecommerce site babystore.ae. \[SENSITIVE CONTENT\] has shown great support throughout the implementation. Looking forward to work with them in more extended way. Pros Easy to communicate with customers from different mediums. Was able to fully track their behavior flow over chat bot. Cons Nothing. Everything is working as of now. Review Source Prafulla P. Senior Manager - Operations Financial Services Used the software for: 6-12 months ### "A perfect solution for operational efficiency" June 9, 2020 5.0 Pros A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds Cons Bit more features into the live chat agent dashboard and more focus on reports. Review Source NS Neharika S. Exiutive IT Retail Used the software for: 6-12 months ### "Yellow ai with Colorbar " February 28, 2022 5.0 Excellent software , Easy to use . Pros Easy to understand and the way they communicate with user Cons Need to be improve in reporting section . Review Source AA Aishwary A. Manager Consumer Goods Used the software for: 6-12 months ### "Great Softwarer" February 28, 2022 4.0 Very Good Pros It has great UI & is easy to implement. It has eased our work. Cons None. The product is great & has improved overtime. Review Source KT Kushagra T. Dy.Manager Paper & Forest Products Used the software for: Less than 6 months ### "Driving Digital sales : AI- Chat Bot Yellow.AI" March 14, 2022 4.0 The over- all experience has been good, the Yellow.ai team has helped in implementation of the project in all the possible. Pros Choice of diverse vernacular languages & flexibility of the team to implement customizations. Cons N/A as product is in implementation state. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.