# Page 2 | yellow.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is yellow.ai the right Chatbot solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/194013/Yellow-Messenger/reviews

---

yellow.ai

4.5 (37)

[View alternatives](https://www.capterra.com/p/194013/Yellow-Messenger/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of yellow.ai

## Showing most helpful reviews

Showing 26-37 of 37 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Software Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Platform To Build Chat Bot Solutions (With the power of Machine learning and NLP)"

June 6, 2020

5.0

It is good i have developed couple of solution and it is working fine.

Pros

Easy To use and Everything can be Customization.

Cons

I didn't found anything specific as of now.

Review Source

JP

Janani P.  
Associate Software Enineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Yellow Messenger Review"

June 25, 2020

4.0

Pros

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often. Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

Cons

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful. Also, most of the Documentation seems incomplete.

Review Source

TK

Tanvish K.  
Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Yellow Messenger Review"

October 27, 2020

5.0

I had a great experience while working on the YM Platform. My team was amongst the top 14 in the Hackathon organized by Yellow Messenger. An overall pretty good tool for developers likes us.

Pros

1\. Ease with which we could use. 2. Collaborative work I could do with the team. 3. Functionality at its best.

Cons

1\. didYouMean didn't work for us automatically which was suppose to run as per the YM Team.

Review Source

MK

Mangesh K.  
Executive Systems  
Consumer Goods  
Used the software for: 1-2 years

### "end user friendly but unstable environment for developer"

June 2, 2020

4.0

It is great experience of working with Yellow Messenger. Team is ready to work all the time. Very enthusiastic in taking new challenging used cases.

Pros

easy integration with portals. easy to implement use cases. guided workflows works smoothly. cloud solution and latest interface is amazing.

Cons

We will need inputs to increase the user foot fall. found it unstable at a time of coding. things configured didn't work and don't understand why is it not working even when everything is right. though guided flows are working fine, AI part find it missing.

Reason for choosing yellow.ai

no idea

Review Source

VM

Vinay M.  
Associate Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Yellow Messenger review "

June 25, 2020

4.0

Pros

The cloud functions are the most impacted feature. It is pretty easy to work on journeys and steps. easy to configure. the plug and play feature for channels is good.

Cons

While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.

Review Source

AM

Akshay M.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Efficient Platform to Build your Chat BOT"

June 24, 2020

5.0

Pros

I came to know about this tool when their team organized the training event and i participated in that training. After the completion of the training i started building a Chat BOT through their tool and its UI is very easy for a person who is looking for the career in this field. Everything is so simply structured that i did not face any challenge while doing development or testing of the BOT.

Cons

Sometimes the BOT does not efficiently work on every browser, the most supported browser is Chrome only. You can face some issues while executing the BOT through Firefox, their support team should look into the same to get it fixed.

Review Source

AF

Adnan F.  
RPA Service Delivery Manager  
Oil & Energy  
Used the software for: 6-12 months

### "Seamlessly develop chatbot on Yellow Messenger"

June 16, 2020

5.0

Overall a good platform to develop chatbot and can be integrated with a different platform. Great customer support.

Pros

The ease of use and the functionalities provided with capabilities to extend the functionalities.

Cons

The custom analytics and building custom analytics not being very intuitive.

Review Source

UmD

Uma mageswari D.  
Technical Architect  
Information Technology and Services  
Used the software for: I used a free trial

### "Yellow messenger Chatbot training"

June 16, 2020

5.0

Pros

Features and User interface are user friendly so it is easy to understand and use.

Cons

Structured way instructions or manual need to be provided to follow the steps. If possible sample journey required so that few things can be self explanatory.

Review Source

sK

sudharsanan K.  
Software developer  
Computer Software  
Used the software for: Less than 6 months

### "Yellow messenger "

June 7, 2020

5.0

Pros

Connect to agent and analytics part are the most exciting parts

Cons

Couldn't find any things so far..User layout can be improved

Review Source

KN

Kamal N.  
Business Development Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Live Chat review"

December 6, 2022

5.0

Pros

1\. Automated bot is very useful to save customer teams time. 2. Great customer support. 3. It can integrate with other platforms like instagram and whatsapp

Cons

It is suitable for multiple industries and robust product. May be if it would be easy to use for Small businesses it would be great.

Review Source

sK

shubham K.  
Associate software engineer  
Banking  
Used the software for: I used a free trial

### "Great product"

June 26, 2020

5.0

Pros

It's easy to use and I really liked the user interface and option to integrate with 3rd party .

Cons

I liked every aspect of it and there is nothing to dislike about Yellow messenger as if now.

Review Source

sS

shibani S.  
Associate Business Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Yellow Messenger Chatbot Review"

June 25, 2020

5.0

Pros

1\. Simple installation process 2. Help notes 3. Comprehensive features

Cons

1\. Applicability of features 2. Requires a lot of function coding

Review Source

Similar Products

Featured