# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Equipment Maintenance solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194047/Gusto/reviews --- Gusto 4.7 (33) [View alternatives](https://www.capterra.com/p/194047/Gusto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews CA Comfort A HR ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Gusto offers excellent value for small to mid-sized businesses with transparent pricing and well-integrated payroll, time tracking, and performance tools.“ November 3, 2025 DC Debi C ownerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “customer service is hard to get through to way to long of hold times it is hard to override things if the circumstances are unusual“ January 6, 2023 Jodee G VP UX and CreativeDesign, 2 - 10 employeesUsed the software for: 1-2 years. “Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff.“ January 14, 2026 LL LaDonna L Billing Specialist Health, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “That it's hard to change personal information and that you have to call customer support“ January 13, 2023 AP Ashlee P Payroll and Benefits SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I like that it is very user-friendly, especially for someone in my role as a Payroll and Benefits Specialist.“ March 5, 2026 PJ Paris J General ManagerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “During tax time, the customer service response time is longer.“ January 17, 2023 Ashlee B Senior Customer Support SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “It's easy to set up on your phone and has a very simple user interface.“ July 4, 2024 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodee G. VP UX and Creative Design Used the software for: 1-2 years ### "An Affordable, User-Friendly Payroll and Benefits Solution for Small Businesses" January 14, 2026 5.0 Gusto has been a fantastic find for our small business. It provides everything we need in one place, including payroll, benefits, and retirement options, at a price that makes sense for smaller teams. The platform is easy to use, integrates well with other services, and allows us to stay competitive without taking on the high costs typically associated with larger providers. Their documentation is thorough, and their support team is consistently responsive and eager to help. Overall, Gusto has streamlined our operations and made managing payroll and benefits far less stressful. Pros Gusto offers affordable pricing for payroll, healthcare benefits, and 401(k) options, making it a strong value for small businesses. The all-in-one platform helps reduce administrative overhead and integrates smoothly with a wide range of third-party providers. Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff. In addition, Gusto provides extensive help documentation and a responsive, knowledgeable support team that is genuinely eager to help. Cons While Gusto meets the needs of most small businesses, some advanced features may be more limited compared to larger enterprise-level providers. Availability of certain benefits and integrations can also vary depending on location. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was too expensive and their pricing is not transparent. Review Source SB Stephen B. Chief Financial Officer Construction Used the software for: 2+ years ### "Chief Financial Officer" March 30, 2026 5.0 Best payroll platform I've ever used especially for the price. That said we have a straightforward org chart, benefits offerings and compensation. If you have complex structure then you may be better served by a more traditional provider. Pros Ease of implementation. Simple user interface both on admin and EE side. I would caution the implementation support is a bit sparce however if you prepare on your end from your prior platform its a breeze. Cons The only thing I'm not a fan of is the lack of robustness on adjusting benefits as an admin. Everything has to go through their support. So just be sure that every payrun or onboarding is 100% accurate. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Gusto Prior to inheriting Paycom when I started here years ago I was a huge Paylocity advocate and user. Considered them and then found Gusto when searching online. Have not gone back. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom customer support was not impressive - there was an outstanding tax issue that was caused by the system and did not get reconciled for over six months of back and forth. This was the final straw for the switch. Review Source YB Yashoda B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto-not so great" January 24, 2026 3.0 It was just okay. I did not appreciate their lack of ability to help me when I needed it most. Decided to go with a different company Pros Could reach a live person relatively quickly which is very unusual these days. Sometimes there were delays... Cons Could not get them to resolve my issue in a timely manner..I really needed them to help me due to a deadline of running payroll and instead they suspended my account!!!! Review Source Tim O. Owner Retail Used the software for: 6-12 months ### "Gusto, well worth the price" February 24, 2026 5.0 While more expensive than our previous payroll provider, the amount of time saved from using Gusto is well worth it. With mass importing of timesheet data along with automatic tax form filing, I dont need to spend a ton of time actually doing the payroll but more reviewing it. Pros Simple interface, excellent integration with our payroll provider, many customized reports to understand how payroll dollars are being spent, both federal and state tax docs filed on our behalf. Cons Too many a la carte fees which many should be included in the base fee. As an example, there is a fee to have a two-day window for direct deposit, the base rate includes a four-day window which is one day after payroll ends, not nearly enough time to turn around payroll. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Zero support from Wave although it was much cheaper than what I am paying through Gusto Review Source JM Jenna M. IOC Design Used the software for: 1-2 years ### "Happy with their services. " February 12, 2026 4.0 Switching from another payroll was seamless and processing payroll is easy and affordable. I would reccomend. Pros It's easy to sign up and you don't get billed until you run your first payroll. They will walk you through it and all you really need is your previous layroll reports to find all the info. Cons Their customer service after signing up could be improived. You shouldn't have to pay additional for "better" customer service. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Asure was not doing our filings even though they were withhelpd from checks. Review Source DU Desiree U. Administrator Education Management Used the software for: 6-12 months ### "Gusto makes payroll so easy!" October 29, 2025 5.0 Gusto has been a wonderful addition to our school's Procare account, and has enabled me to spend my time talking to people instead of crunching numbers! Pros It is super easy to add new employees, to make any changes needed to an existing employee, and to run payroll on our schedule! The integration with Procare makes it a seamless process. Cons I can't really think of anything that is missing... they seem to cover all of the bases from taxes to onboarding help! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost, ease of use, and integration with Procare. Review Source EW Erica W. Owner Construction Used the software for: 1-2 years ### "Helps me run my business with convenience " October 15, 2025 5.0 Overall it’s been good. I’ve preferred the easy of the system and the cost is much better than other services I’ve used. Pros Gusto is very easy to use and the cost is reasonable compared to other services. Payroll is always on time. I’ve really been impressed with their add on services (the HR service helped me write my employee handbook, there is an add subscription for labor law posters to keep us in compliance, and I’m looking into 401k). Cons It’s a little less one-on-one that services I’ve used before. Which I generally don’t need. But I had a complicated problem (that was partly my fault) and it was very difficult to find someone who understood what was going on. Review Source VR Verified Reviewer sales Insurance Used the software for: 1-2 years ### "Great to deal with" January 26, 2026 5.0 Gusto is a great company to work with. Easy to find what you need and get help if needed at any point. Pros Gusto is easy to use and has a lot of helpful information. If I have issues technical support is easily reached. Cons Nothing to note. Everything is easy and nothing is hard to locate or navigate. Help is available if needed. Review Source AP Ashlee P. Payroll and Benefits Specialist Hospital & Health Care Used the software for: 6-12 months ### "Go Go Gusto!" March 5, 2026 5.0 My overall experience with Gusto has been excellent. I've utilized many payroll & benefits platforms in my career, and Gusto is by far the best. Pros I like that it is very user-friendly, especially for someone in my role as a Payroll and Benefits Specialist. Their customer support team is also outstanding. Cons Off the top of my head, I honestly cannot think of anything I dislike about Gusto. Sometimes, though, it does spin for quite some time, and I will have to refresh the page. Review Source CA Comfort A. HR Manager Legal Services Used the software for: 1-2 years ### "Gusto in a nutshell" November 3, 2025 4.0 Gusto offers excellent value for small to mid-sized businesses with transparent pricing and well-integrated payroll, time tracking, and performance tools. It’s user-friendly, easy to maintain, and backed by responsive customer support, though asset and work order management rely on external integrations. Pros I love how Gusto simplifies payroll and compliance, it automatically calculates taxes, files reports, and ensures everything stays up to date with the latest regulations. The employee self-service portal is also a huge plus, allowing staff to access paystubs, W-2s, and benefits easily. Cons It would be great if Gusto offered more robust reporting options for performance and proper tracking for attendance. Review Source DC Debi C. owner Accounting Used the software for: 1-2 years ### "Gusto is the small business solution to payroll" January 6, 2023 5.0 Overall I like the experience with Gusto but they need to work on customer service. Pros the step by step process for onboarding is easy to follow and they send reminders of where you are in the process Cons customer service is hard to get through to way to long of hold times it is hard to override things if the circumstances are unusual Review Source JH Johnny H. HR Manager Consumer Services Used the software for: 6-12 months ### "Good for Small Businesses" September 24, 2025 4.0 Pros Value for Money Features Process Implementation We recently moved away from Gusto to Rippling due to our company growth, but enjoyed gusto for the basic services it provided to us at a smaller size. Cons Customer Support was challenging. We had to wait for issues that caused us cost and led to losses in Payroll. Review Source AM Angel M. Lead Teacher Child Day Care Services Used the software for: 6-12 months ### "Excellent to keep hours in order" June 18, 2025 4.0 As an employee it was a smooth and easy transition from gusto from paychex. No noticable issue as of yet Pros That you can see what your vacation hours and sick leave hours are and not have to ask your employer for that information every pay period. Cons Being an employee and only having to use it for a short period of time i have not ran into any issues. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It was smooth and easy. There wasnt any issues Review Source MF Mindy F. Bookkeeper Philanthropy Used the software for: 1-2 years ### "Gusto Works as promised" April 7, 2025 5.0 So far everything works as expected with Gusto. I'm happy with the service. Pros They file the quarterly and annual tax reports I used to have to file myself. Cons The import to Quickbooks works well for me but I'd like it to be more flexible. I'd like to split payroll amount several accounts and I don't know how to do that. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I found Gusto to be easier to use. They do more of the tax filings for you for free. Review Source DD Danielle D. Customer Support Commercial Real Estate Used the software for: 1-2 years ### "Works well" May 8, 2025 5.0 Roughly 1yr using it for processing payments for remote contract work. So far so good mins if there is a holiday pay date is always pushed back. Pros Ease to get paid by employers as a contract worker. Cons Time it takes for a deposit to hit if there is a holiday. Review Source KP Kim P. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Perfect for the Payroll-Challenged" March 10, 2025 4.0 It's been an overall good experience saving me hours of time and giving me the confidence that our employees are being paid and taxes are being withheld and paid properly Pros It integrates with Procare and is easy to submit payroll Cons If I run an off-cycle payroll, or do it more than once a month, it doesn't track hours properly, meaning I have to calculate the hours myself. It also doesn't track the employees weekly hours since we pay once a month, which causes issues with overtime. It's not perfect Review Source Ashlee B. Senior Customer Support Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto has all the features and then some!!" July 4, 2024 5.0 Gusto is by far the most feature-packed HR software I have ever used as an employee. It seamlessly integrates everything into very easy-to-use and follow processes. When I was hired, I received a welcome letter from my employer within minutes and was able to fill out all my new hire paperwork. It guided me through the entire onboarding process, including signing my offer letter, completing a background check, filling out tax forms, setting up direct deposit, and selecting my benefits. Having used other HR software in the past, I found Gusto to be easier and more efficient. Its definitely worth it in my opinion!! Pros Gusto offers several features that I haven't seen in other similar software programs I've used in the past. There are ample benefits options that I found really appealing, such as commuter benefits, medical, dental, vision, flexible spending, wellness, insurance, and retirement. I also had the ability to save portions of each paycheck to contribute to better financial wellness and could add some to a college fund, which the company would match, as well as to charitable giving. It's easy to set up on your phone and has a very simple user interface. It's definitely not too overwhelming. The app allows you to easily view your time off and paychecks, and it notifies you whenever you get paid as well. Cons The one thing I would change is the mobile app. I feel it was too simple with too few options. I would have liked more functionality. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) I started a new job and was working for a new company. Review Source BK Bridgette K. Owner Retail Used the software for: 1-2 years ### "Go for the Gusto" July 3, 2024 5.0 Pros Gusto was problem solver as it relates to payroll and tax reporting. Before using Gusto, i was unclear on how my small business would solve payroll concerns. There was a bit of a learning curve, but I have the hang of it. Cons The cost is a bit pricey for my small business, but the benefits are worth it. Review Source GB Ghayathri B. People Operations Manager Research Used the software for: 2+ years ### "Gusto for a high growth organization" April 19, 2023 5.0 Pros The UI is so simple and easy to follow. The self-onboarding features for the employees, Gusto taking care of the state tax filings and other compliances in really great. Their customer support is good and reliable, and help us get timely solutions Cons Their international contractors features is relatively new, and needs more work Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Ease of use and their pricing is very fair for growing organizations Review Source KS Kristina S. ELC Director Entertainment Used the software for: 6-12 months ### "Gusto " August 10, 2023 5.0 It has been a good experience with Gusto. I like this app better than the one we used previous. Pros The ease of use for clocking in and out, and checking my employees times. Cons Unable to see the total hours for the individual week when we get to the second week of the pay period. It only gives the total for both weeks. Would be nice to add up the hours with the weeks individually. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) They wanted a more cost effective option.(cheaper) Review Source NM Nikki M. Director Events Services Used the software for: 6-12 months ### "Gusto has helped our small business stay organized." January 4, 2024 5.0 Wonderful app all your employer and employee needs in one. Being able to utilize the download of paperwork versus printing is a gamechanger as well. We are all tryin to save the planet! Pros The welcome package is such a great tool. When starting up a business helping others feel welcome and creating a great step by step employment item is a great asset. Cons On a few occasions the app did not forward to my new hires an I9 form. I then requested assistance from the app and they didnt have an easy link to send from the documents page. I had to have the employee do it in person. I also had a lot of the staff unaware of how to upload documents on the app. If there was a help video to assist in some of the items on the app I think it would help lots of people that are not very app savvy. Review Source NB Noam B. Founder Media Production Used the software for: 1-2 years ### "QuickBooks Time - A Time Tracking and Management Solution" January 29, 2023 5.0 Overall, QuickBooks Time is an excellent tool for managing and tracking employee's working hours. It is user-friendly, efficient and customizable. Pros QuickBooks Time is a great tool for tracking and managing employees' working hours. It is user-friendly and allows for efficient reporting and tracking of hours worked. Additionally, the user can customize the software to fit their business needs, making it a great asset to organizations of any size. Cons One of the drawbacks of QuickBooks Time is that it doesn't offer an employee self-service portal, which can be inconvenient for employees who may need to make changes to their timesheets or view their hours worked. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Overall, QuickBooks Time is an excellent tool for managing and tracking employee's working hours. It is user-friendly, efficient and customizable. Review Source PJ Paris J. General Manager Entertainment Used the software for: 1-2 years ### "Great payroll software!" January 17, 2023 5.0 We save so much time by using Gusto for payroll! Super easy to use. They take feedback and implement it quickly. Would recommend to everyone! Pros Gusto made payroll for my company as easy as a few clicks. It integrates with many scheduling softwares and syncs with one click. Next day direct deposits, handles all the taxes, and reports can be customized however you like them! Cons During tax time, the customer service response time is longer. Email answers take much longer, but their chat feature is generally helpful when they know the answer. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) Reason for choosing Gusto Much cheaper and it’s a smaller company so customer service is much more responsive. Review Source RD Robert D. Owner Construction Used the software for: 1-2 years ### "Program Review" January 26, 2023 5.0 Pros It's great for startup businesses and the customer support is there to get you through any challenges. Cons I wish that next day direct deposit was available on all payment plans. This would allow more cash flow to stay within the business, instead of having to upgrade to a more expensive plan to get this next day deposit feature. This would assist the business in thriving faster. Review Source CP Carolyn P. Graphic Designer Graphic Design Used the software for: 6-12 months ### "Using Gusto with lots of…well…Gusto." January 9, 2023 5.0 My overall experience as a Contractor, has been very positive with Gusto. The company I worked with, they switched to Gusto because the previous software they used, the subscription price to my understanding...was increasing. The company needed a software that was within their budget and could still fulfill payment processing on-time. Gusto always delivered our payments on-time and kept detailed records which helps when filing taxes. Pros I use Gusto as an independent contractor. The company I contract for, uses Gusto to process payments for all of their independent contractors, as well as handling onboarding agreements and forms for tax purposes. From a user-interface perspective, I like how easy the side-navigation bar is. Everything is very concise and understandable as far as what you'll find when clicking on each link. I think what I like the most is that the Payments page is the first thing you see and it loads very quickly all of your paycheck history. I remember that when using Stoke this was not the case. Cons I will honestly say that there wasn't much to dislike about Gusto. It solved a lot of problems for the company that I was contracting for, and we seemed to get paid very quickly which always makes a contractor/freelancer happy. Review Source Similar Products Featured ## Related categories [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.