# Page 2 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Gusto the right Equipment Maintenance solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/194047/Gusto/reviews

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Gusto

4.7 (33)

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Last updated March 31st, 2026

# Page 2 - Reviews of Gusto

## Showing most helpful reviews

Showing 26-33 of 33 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Alysa G.  
Social Media Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "An absolute must "

April 12, 2024

5.0

Pros

It is incredibly straightforward and easy to use making it very user friendly.

Cons

Our team had never said anything negative regarding Gusto.

Review Source

CP

Carolyn P.  
Graphic Designer  
Graphic Design  
Used the software for: 6-12 months

### "Using Gusto with lots of…well…Gusto."

January 9, 2023

5.0

My overall experience as a Contractor, has been very positive with Gusto. The company I worked with, they switched to Gusto because the previous software they used, the subscription price to my understanding...was increasing. The company needed a software that was within their budget and could still fulfill payment processing on-time. Gusto always delivered our payments on-time and kept detailed records which helps when filing taxes.

Pros

I use Gusto as an independent contractor. The company I contract for, uses Gusto to process payments for all of their independent contractors, as well as handling onboarding agreements and forms for tax purposes. From a user-interface perspective, I like how easy the side-navigation bar is. Everything is very concise and understandable as far as what you'll find when clicking on each link. I think what I like the most is that the Payments page is the first thing you see and it loads very quickly all of your paycheck history. I remember that when using Stoke this was not the case.

Cons

I will honestly say that there wasn't much to dislike about Gusto. It solved a lot of problems for the company that I was contracting for, and we seemed to get paid very quickly which always makes a contractor/freelancer happy.

Review Source

DC

Debi C.  
owner  
Accounting  
Used the software for: 1-2 years

### "Gusto is the small business solution to payroll"

January 6, 2023

5.0

Overall I like the experience with Gusto but they need to work on customer service.

Pros

the step by step process for onboarding is easy to follow and they send reminders of where you are in the process

Cons

customer service is hard to get through to way to long of hold times it is hard to override things if the circumstances are unusual

Review Source

AN

Amanda N.  
Operations Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Not the best"

January 13, 2023

3.0

Gusto seemed like the perfect software when we went through the demo, but the features just don't align with what we saw. Customer service is also very hit-or-miss. I once spent an hour on the phone arguing with one representative about a fee they claimed was non-refundable, but when I sent an email to customer service, the representative I spoke with via email easily refunded the fee.

Pros

The employee platform looks nice and is generally easy for them to use.

Cons

There are many features that don't work as promoted. For example, the time management software is only for hourly employees. There is a project tracking feature, but it doesn't align with pay periods. The time off feature isn't very customizable. We provide the full leave balance to employees on Jan 1st, but the software only allows employees to accrue leave.

Review Source

KB

Katherine B.  
Teacher Aide  
Education Management  
Used the software for: 1-2 years

### "Unpredictable Pay"

December 6, 2023

5.0

Pros

Gusto is super easy for the user. You are able to edit your info/account info for direct deposit quickly and easily.

Cons

The only issue I have is that your pay doesn’t hit your account until some point throughout the day of payday. You do not wake up to money in your account.

Review Source

LL

LaDonna L.  
Billing Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent "

January 13, 2023

4.0

Pros

Customer was awesome and great to work with if you have any issues

Cons

That it's hard to change personal information and that you have to call customer support

Review Source

VR

Verified Reviewer  
owner  
Construction  
Used the software for: 6-12 months

### "Great payroll provider"

October 6, 2022

5.0

Pros

easy to use and helpful customer service

Cons

it lacks some features like commission calculations

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "easy to use, gets the job done"

January 13, 2023

5.0

Pros

super easy to set up even for non finance person

Cons

nothing i can think of - the benefit part used to be limited but that have made it more comprehensive

Reason for choosing Gusto

ease of use

Review Source

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