--- title: "Gusto Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gusto Software - reviews, pricing plans, popular comparisons to other CMMS products and more." source_url: "https://www.capterra.com/p/194047/Gusto/" page_type: "product" language: "en" --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gusto ## What is Gusto? Equipment maintenance solution that assists businesses with work order management, scheduling, supply forecasting and more. ## What is Gusto used for? [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[CMMS](https://www.capterra.com/cmms-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gusto?[Manage this product listing](https://www.g2.com/products/antech-systems-gusto/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.4 Value for Money4.4 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.7 Features4.4 Value for Money4.4 Ease of Use4.6 Customer Service4.3 ## Gusto Reviewers Verdict Updated September 2026 AI summary - Gusto suits small to mid-sized businesses seeking an all-in-one payroll and HR platform. - Reviewers are positive about its intuitive interface, reliable integrations, and straightforward setup. - It helps companies manage payroll, benefits, and onboarding efficiently with minimal training required. - Reviewers note pain points like inconsistent customer support, longer wait times during peak periods, and some limitations for complex organizations. - It fits businesses wanting easy payroll and HR management, but those with advanced needs or who require frequent support may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gusto 4.7 (36) VS. [4.8 (1,064)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (36) Ease Of Use 4.8 (1,064) Value For Money 4.4 (31) Value For Money 4.7 (982) Customer Service 4.3 (33) Customer Service 4.8 (1,002) ## Gusto alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (629)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) [4.6 (1,785)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159911/Fracttal/) [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) [4.5 (429)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/100468/eMaint-CMMS/) [View all alternatives](https://www.capterra.com/p/194047/Gusto/alternatives/) ## FAQs about Gusto Overview ### Which roles and teams benefit most from Gusto? Gusto is most used by business owners, executives, HR managers, and finance or operations staff who need streamlined payroll, benefits administration, and employee onboarding. Administrators and bookkeepers rely on it for tax filings and records, while growing teams use it to reduce manual paperwork and keep workforce processes organized. Answer based on 36 reviews Overview ### What company size and industries is Gusto built for? Gusto is designed for small businesses, which make up 97% of reviewers, and it most often appears in Construction and Health, Wellness and Fitness, each at 11%. While intended for US naval fleet maintenance, reviewer usage also includes Consumer Services at 6%, primarily for equipment maintenance. Answer based on 36 reviews Features and Usability ### What are the key features of Gusto? Gusto includes inventory control, job management, maintenance scheduling, and work order management as its core features. These capabilities cover tracking stock levels, organizing jobs, planning preventive maintenance, and creating, assigning, and updating work orders for day-to-day operational management. Integrations ### Which third-party tools and platforms does Gusto integrate with? Gusto integrates with 2 third-party tools, including 7shifts and Square for Retail. These integrations connect payroll with scheduling and retail operations, giving businesses a direct link between workforce management and payment workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Gusto offer? Gusto provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and step-by-step support. Getting Started and Support ### What customer support options does Gusto offer, and how do users rate the experience? Gusto offers email/help desk and phone support. Users often describe the team as responsive, knowledgeable, and easy to reach, with helpful documentation supporting common issues. Some reviews, though, report inconsistent service, long phone hold times, slower email responses during tax season, and frustration with account changes or unusual cases. Answer based on 10 reviews Ease of use ### Is Gusto easy to use for payroll and HR tasks? Gusto makes payroll and basic HR tasks easy to manage for small business teams and non-specialists. The interface feels clear for admins and employees, with self-service pay stubs, tax forms, and benefits access. Setup can take extra effort, though, and larger or more complex companies may find some workflows less flexible. Answer based on 11 reviews ## Features AI summary Based on 2,071 CMMS reviews Capterra data shows that buyers of equipment maintenance software rank the following features as their top priorities: - **Maintenance Scheduling** (**42%** of reviewers rated this feature as critical) - **Work Order Management** (**45%**) - **Preventive Maintenance** (**49%**) Gusto includes **Maintenance Scheduling** and **Work Order Management**, giving teams a clear way to plan service activities and track repair tasks from start to finish. However, it does not include **Preventive Maintenance**. By covering **Maintenance Scheduling** and **Work Order Management**, Gusto helps businesses stay organized, keep maintenance work moving on time, and maintain better visibility into day-to-day service operations. Maintenance Scheduling 4.3 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Work Order Management 4.2 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Job Management 4.6 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks Inventory Control 4.4 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Monitor product stock levels Gusto 4 features ### All Features - Inventory Control: Monitor product stock levels - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.4 (36) 4.4 Based on 36 reviews ## Pricing Value for money 4.4 (31) ### Starting price Free trial available Value for money 4.4 (31) 4.4 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (33) 4.3 Based on 33 reviews ## User reviews Overall rating 4.7 Based on 36 reviews Filter by rating 5(27) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Sara S. Client Relations Coordinator Hospitality ### "Easy to use payment processor " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 I used Gusto daily both as an employee receiving a recurring direct deposit and as an employee making contractor payments. Pros I like how easy Gusto is to use and navigate both as an employee getting paid and an employee making payments. As an an employee, Gusto is extremely easy to use when it comes to viewing my paystub, checking my retirement accounts, and viewing my performance review history. When making payments, it’s very easy to add a vendor to the system and set them up for direct deposit. Cons I did not like when Gusto updated their payment system as the new visuals were confusing, but after adjusting to the new design all was well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Matty S. Creative Director Consumer Services ### "An HR solution that really simplifies daily work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 We have been using Gusto for some time to manage payroll and employees. The interface is clear and the different administrative tasks are much easier to follow than before. The new options for tracking benefits and the space dedicated to employees make the experience more pleasant, both for HR and for employees. Pros The features related to benefits, onboarding new employees and time tracking allow to centralize several processes on a single platform. Cons Some customizations remain limited when a company has specific internal rules. Advanced reports sometimes require several steps to get exactly the information you want. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Grace L. Brand Marketing Manager Information Technology and Services ### "A Simple and Reliable Payroll Solution That Saves Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2026 Overall, I have had a great experience with Gusto. It has streamlined payroll processing and taken a significant burden off managing employee compensation and compliance. The platform is both user-friendly and intuitive for employees, while also being a dependable tool for businesses to ensure timely and accurate payroll processing. It doesn't have the same level of sophisticated functionality as larger companies may require, but it provides a great deal of functionality, usability and value for growth-stage businesses. It's a platform that functions in the background and makes everyday life a streamlined operation. Pros As a Senior Marketing Analyst, I appreciate tools that make my administration process easy, and Gusto does just that for payroll and HR. The site is very user-friendly and payroll runs are simple, even for those who might not have a finance or HR background. I really like the automated tax filing, the employee self-service options and the clear reporting. It minimizes human resource and automates access for employees to pay stubs, tax forms, and benefit details. Cons For larger businesses, some advanced payroll and HR capabilities are available only in higher tiers of Gusto plans, potentially bringing up costs with growth. In some cases, there are also some restrictions on more customized reporting and more complex HR workflows for larger companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stephen B. Chief Financial Officer Construction ### "Chief Financial Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 30, 2026 Best payroll platform I've ever used especially for the price. That said we have a straightforward org chart, benefits offerings and compensation. If you have complex structure then you may be better served by a more traditional provider. Pros Ease of implementation. Simple user interface both on admin and EE side. I would caution the implementation support is a bit sparce however if you prepare on your end from your prior platform its a breeze. Cons The only thing I'm not a fan of is the lack of robustness on adjusting benefits as an admin. Everything has to go through their support. So just be sure that every payrun or onboarding is 100% accurate. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom customer support was not impressive - there was an outstanding tax issue that was caused by the system and did not get reconciled for over six months of back and forth. This was the final straw for the switch. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing Gusto Prior to inheriting Paycom when I started here years ago I was a huge Paylocity advocate and user. Considered them and then found Gusto when searching online. Have not gone back. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Ashlee P. Payroll and Benefits Specialist Hospital & Health Care ### "Go Go Gusto!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2026 My overall experience with Gusto has been excellent. I've utilized many payroll & benefits platforms in my career, and Gusto is by far the best. Pros I like that it is very user-friendly, especially for someone in my role as a Payroll and Benefits Specialist. Their customer support team is also outstanding. Cons Off the top of my head, I honestly cannot think of anything I dislike about Gusto. Sometimes, though, it does spin for quite some time, and I will have to refresh the page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tim O. Owner Retail ### "Gusto, well worth the price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 While more expensive than our previous payroll provider, the amount of time saved from using Gusto is well worth it. With mass importing of timesheet data along with automatic tax form filing, I dont need to spend a ton of time actually doing the payroll but more reviewing it. Pros Simple interface, excellent integration with our payroll provider, many customized reports to understand how payroll dollars are being spent, both federal and state tax docs filed on our behalf. Cons Too many a la carte fees which many should be included in the base fee. As an example, there is a fee to have a two-day window for direct deposit, the base rate includes a four-day window which is one day after payroll ends, not nearly enough time to turn around payroll. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Zero support from Wave although it was much cheaper than what I am paying through Gusto Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jenna M. IOC Design ### "Happy with their services. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 12, 2026 Switching from another payroll was seamless and processing payroll is easy and affordable. I would reccomend. Pros It's easy to sign up and you don't get billed until you run your first payroll. They will walk you through it and all you really need is your previous layroll reports to find all the info. Cons Their customer service after signing up could be improived. You shouldn't have to pay additional for "better" customer service. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Asure was not doing our filings even though they were withhelpd from checks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User sales Insurance ### "Great to deal with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 26, 2026 Gusto is a great company to work with. Easy to find what you need and get help if needed at any point. Pros Gusto is easy to use and has a lot of helpful information. If I have issues technical support is easily reached. Cons Nothing to note. Everything is easy and nothing is hard to locate or navigate. Help is available if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YB Yashoda B. CEO Health, Wellness and Fitness ### "Gusto-not so great" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 24, 2026 It was just okay. I did not appreciate their lack of ability to help me when I needed it most. Decided to go with a different company Pros Could reach a live person relatively quickly which is very unusual these days. Sometimes there were delays... Cons Could not get them to resolve my issue in a timely manner..I really needed them to help me due to a deadline of running payroll and instead they suspended my account!!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jodee G. VP UX and Creative Design ### "An Affordable, User-Friendly Payroll and Benefits Solution for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2026 Gusto has been a fantastic find for our small business. It provides everything we need in one place, including payroll, benefits, and retirement options, at a price that makes sense for smaller teams. The platform is easy to use, integrates well with other services, and allows us to stay competitive without taking on the high costs typically associated with larger providers. Their documentation is thorough, and their support team is consistently responsive and eager to help. Overall, Gusto has streamlined our operations and made managing payroll and benefits far less stressful. Pros Gusto offers affordable pricing for payroll, healthcare benefits, and 401(k) options, making it a strong value for small businesses. The all-in-one platform helps reduce administrative overhead and integrates smoothly with a wide range of third-party providers. Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff. In addition, Gusto provides extensive help documentation and a responsive, knowledgeable support team that is genuinely eager to help. Cons While Gusto meets the needs of most small businesses, some advanced features may be more limited compared to larger enterprise-level providers. Availability of certain benefits and integrations can also vary depending on location. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was too expensive and their pricing is not transparent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/194047/Gusto/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MaintainX vs Gusto](https://www.capterra.com/compare/179296-194047/GetMaintainx-vs-Gusto) [Fracttal One vs Gusto](https://www.capterra.com/compare/159911-194047/Fracttal-vs-Gusto)