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Clari Copilot

Reviews of Clari Copilot

4.7 (312)
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Pros

  • I really like their product, customer service, and pricing. Wingman is a great software that just keeps getting better, and they genuinely care about your success.

  • I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up.

  • I like that all the recordings for myself and my team are easily accessible and easy to use. The functionality is great and helpful and I can't think of a single improvement.

  • Overall experience has been great - team is great to work with, product is great, and I enjoy having Wingman on all of my sales calls.

Cons

  • The only thing that bothers me slightly is that during zoom calls Wingman pops up as an additional caller.

  • There is nothing about this product that I particularly disliked. All the features work as expected and I didn't find anything particularly missing.

  • Note Taker, there are some small spelling captures are missing.

  • Few lines have a complete different meaning. So sometimes you miss on few focus points.

(

Most Recent Video User Review for Clari Copilot

SEE ALL VIDEO REVIEWS
Video Review

Wingman makes me better at sales every single day

5.0
Posted on June 2, 2023POSTED BY:
Jamie G. avatar

Jamie G.

Senior Account ManagerBusiness Supplies and Equipment
Reviewer Source
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Showing 25 of 312 reviews

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Brendan D. avatar
Brendan D.
Senior Account Executive
Information Technology and Services, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 10, 2022

"Amazing tool for coaching, training, and project management!"

Overall: My experience from the sales process to onboarding to fully using the platform has been world-class and would highly recommend anyone bring on Wingman to their sales org

Pros: Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call

Cons: from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product

Alternatives Considered: Gong.io and Chorus
Reasons for Choosing Clari Copilot: It was the best bang for the buck. Had the most features available while coming in at a very competitive price
Switched From: Chorus
Reasons for Switching to Clari Copilot: Mainly bcuz of the ability to create a game tape simply by highlighting the transcript and sending comments within a call directly through Slack
Lamija H.
Operations manager
Information Technology and Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 6, 2022

"Cheap and Amazing!"

Overall: Sushma was very helpful and quick to respond to any of the questions. Their support team is also amazing and very quick!

Pros: The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system. Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system. I truly believe it can be used not only for sales teams, but for each client-facing department.

Cons: Transcript can be improved a little bit.

Alternatives Considered: Gong.io and Allego
Reasons for Choosing Clari Copilot: Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc.
Verified Reviewer
CRA
Hospital & Health Care, 51-200 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 1, 2021

"Wingman review "

Overall: It was a good experiences so far .

Pros: its useful for taking down call notes and helps in better conversion

Cons: predicative words can be made better ,with a better UI/UX

Valeed K.
Customer Success Strategy & Operations
Computer Software, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 4, 2022

"Impressive and Valuable Call Recording Tool"

Pros: An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch.

Cons: Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is.

Alternatives Considered: Gong.io
Reasons for Choosing Clari Copilot: Call Coaching and analysis was a must-have requirement for our Org which was part of the package with Wingman
Verified Reviewer
Director of Sales
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 2, 2021

"Awesome Gong/Chorus alternative with amazing value"

Pros: I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up.

Cons: I wish there was an option to include the call transcript with external sharing.

Alternatives Considered: Gong.io and Chorus
Reasons for Choosing Clari Copilot: Functionality was equal or superior to competition for a fraction of the price
Verified Reviewer
Account Executive
Financial Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 30, 2022

"Great sales recording tool"

Pros: Being able to record all sales calls with ease, review the analytics of the calls, review the calls after they have been done and a great and easy-to-use mobile application to watch calls while on the go.

Cons: UX/UI is very simple. Not able to share snippets or calls with prospects for only a specific period of time.

Switched From: Gong.io
Reasons for Switching to Clari Copilot: Got better value for money with Wingman which also includes Clari (revenue intelligence)
VIshnu M.
Product
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 3, 2023

"Good product"

Pros: Very nice product to use for recording calls.

Cons: Transcription can be better, sometimes it goes off a lot.

Sam J.
AE
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 2, 2023

"Great tool to improve Sales efficiency "

Pros: The tools does a great job of helping us record, analyze and improve the efficiency of the team. Apart, saves us a lot of time taking all the notes.

Cons: I don't much like the battle card popping up again and again during the call which is frustrating sometimes. So far so good.

Hayat R.
Product Marketing Manager
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 18, 2023

"Great for Product Marketing insights"

Pros: I don't have the time to be on every sales call to learn about our customers and see what they're comparing us against in the market. Wingman helps to consolidate this information easily with filtered searches and keywords.

Cons: Can't add multiple teams to battle cards or remove the battle card category. We are a large company with multiple teams that need assigning to very different intel on the same competitors product-depending, so I'm not entirely certain they're the best fit for all "enterprise" companies.

Nilesh A. avatar
Nilesh A.
CTO
Information Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 11, 2023

"Great tool for Customers Calls "

Overall: Overall it was good

Pros: The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with

Cons: Can make the transcription better, sometimes the words not accurate

Switched From: Fireflies
Reasons for Switching to Clari Copilot: No Video capture
Daniel B.
VP of Sales
Entertainment, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2023

"Great Value add to our current tech stack"

Overall: Been great so far! Wingman has been a fantastic tool for our sale team

Pros: I enjoy being able to quickly validate that our sales team is delivery a correct and consistent message. B

Cons: There is an off-putting announcement regarding the call recording. It's not triggered and kicks in randomly

Sachin G.
Manager - Admin
Information Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2023

"Excellet"

Overall: great gooing

Pros: ALL Good, Nice features, easy to use and implement

Cons: Not found any cons till now. all good gooing

Ankit P.
Sales Engineer
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 1, 2023

"Wingman - true to its name"

Pros: 1. Call transcription2. Call Insights3. Battle Cards4. Game Tapes

Cons: It shows up as a participant in the call which sometimes maybe suspectful for the client. We have to provide info to the client that we have our notetaker app in the call. If Wingman could work discreetly, that would be good.

Nihal J.
Software Engineer
Accounting, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 6, 2022

"Winman - Review"

Overall: Keeping meeting notes, recorded calls and videos are very helpful for future references. It helps a lot in follow-ups, sharing training content, and review submissions.

Pros: The call recording feature is a fantastic tool for reviewing calls, seeing talking percentages with clients & sending the videos to them afterwards if needed. The Transcript feature is the cherry on the cake, helps to maintain meeting notes easily.

Cons: Nothing as of now. All the features are working as expected and getting the most out of it.

Reasons for Switching to Clari Copilot: Keeping meeting notes, recorded calls and videos are very helpful for future references. It helps a lot in follow-ups, sharing training content, and review submissions.
Verified Reviewer
VP CX and Services
Information Technology and Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 15, 2023

"Wingman is best "

Overall: Excellent, one of the best tool

Pros: Excellent user experience and sales tracking, we used it for training our team and various other activities and it works like charm.

Cons: Noting that I can tell you, it is perfect toll to use

Verified Reviewer
Director of LatAm Growth
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 23, 2021

"Amazing UX, great team, company on the rise!"

Overall: Mostly handoffs amongst different departments, sales coaching, as well as onboarding for new employees.

Pros: The UX of Wingman competes with some of the best in their class. Best bang for your buck, and willing to help fellow startups on pricing packages that adjust to your growth potential. From the beginning, the sales team was understanding, and at no point did we feel pressure on signing a contract. We first analyzed other platforms, and they all seemed to want to pressure us into signing even though timing didn't make sense at the time. Props to the entire sales team regarding this point. Furthermore, they actively listen to our needs and are improving the platform adjusting to their customer's needs.

Cons: For right now, Wingman can't transcribe Spanish voice (which is the core of our business). Raised this point to our sales rep, and a request has been put forth in order to prioritize this request in their product roadmap.

Alternatives Considered: Gong.io
Reasons for Choosing Clari Copilot: Their UX, simplicity, team, and pricing
Verified Reviewer
SDR
Information Technology and Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 23, 2021

"Wigman"

Overall: It has been useful for taking notes

Pros: The call analysis Talk / Listen ratio Engaging questions

Cons: Capturing words is not accurate.

Verified Reviewer
Sr. LDR
Computer Software, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 1, 2021

"Awesome Wingman"

Pros: The ease of use and the UI is very good.

Cons: Words are captured wrongly and it need to improve.

Verified Reviewer
Sales Development Representative
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 14, 2022

"Great for teams of SDRs"

Overall: Coaching SDRs is more streamlined with Wingman. AI/Machine Learning helps find the essential parts to focus on for conversations.

Pros: The most impactful features are call recording, transcription, and AI/Machine Learning. The product is easy to use, basically plug and play. Integration with our existing business processes for coaching and using Zoom was easy.

Cons: I feel the development team could improve the call processing time. There are a lot of features to tune for your organization and battle cards that are difficult to use.

Vijay V.
Senior Customer success manager
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 13, 2022

"Awesome tool for Customer facing teams"

Pros: The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks.

Cons: Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call.

Kaushik S. avatar
Kaushik S.
Sales Development Representative
Information Technology and Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 14, 2021

"Ease of Use"

Pros: It is very easy to use and convenient. It has an app which we can track our past calls and learn from others too.

Cons: I havent felt anything that could hamper my experience on the platform

Switched From: Ameyo
Verified Reviewer
Sr. Manager, Sales development
Computer Software, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 23, 2021

"Great time saving tool"

Overall: the experience has been great as it helps me save a lot of time, find the relevant information/call/metric in no time

Pros: -Easy to navigate -Filters that help me narrow down my research and find what I am looking for in no time -Understand where my SDRs need help and coach them better -Talk/Listen ration

Cons: lack of strong integration with our CRM

Yannis P.
Customer Success Manager
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 6, 2022

"An incredible app!"

Pros: Easy to use, great to record calls, both scheduled & unscheduled, review & send to client as required.

Cons: Transcript feature needs a lot of work, as it is hardly working, however it is also hardly used by myself, thus not too impactful.

Morgan S.
Content Strategist
Writing and Editing, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 27, 2022

"Wingman helps me excel at my job"

Pros: Wingman gives me the ability to go back in time and not miss a single detail. I can review my phone calls without having to spend time exporting or downloading 45+ minute calls like Zoom or Google. Additionally, I can watch and share videos for training purposes which helps out a ton!

Cons: Set up took a second to figure out but it was easy nonetheless.

Grace S.
Account Executive
E-Learning, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 19, 2023

"Great support for sales calls "

Pros: Love the "battle cards" function to support me when objections or questions pop up about specific topics that I may not have been ready for.

Cons: Nothing that I dislike too much - but just wish Wingman would also detect how many filler words are used in the call so I can be more aware and consciously make effort to bring the count down.

Video User Reviews for Clari Copilot

Listen to customers review their experience with Clari Copilot.
Wingman makes me better at sales every single day
Jamie G. avatar
By Jamie G.June 2, 2023
A great digital assistant
By Mimi J.March 21, 2023
Pretty good product with a strong future
Stephen H. avatar
By Stephen H.October 5, 2021