# Clari Copilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clari Copilot the right Call Recording solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194117/Wingman/reviews --- Clari Copilot 4.7 (313) [View alternatives](https://www.capterra.com/p/194117/Wingman/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Clari Copilot Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews FS Felipe S Global Development RepresentativeSecurity and Investigations, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Clari does a great job recording calls in different languages and making summaries that you can review later.“ November 20, 2025 FS Felipe S Global Development RepresentativeSecurity and Investigations, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it doesn't join the meetings and you need to add it manually.“ November 20, 2025 NA Nilesh A CTOEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with“ April 11, 2023 SJ Sam J AEComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't much like the battle card popping up again and again during the call which is frustrating sometimes.“ April 2, 2023 HS Hemanth S Customer Success ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.“ March 10, 2023 SC Santhosh C Customer Success - Implementation Financial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't have anything to say except for the transcript, often it doesn't pick the right words.“ May 4, 2023 HS Hemanth S Customer Success ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.“ March 10, 2023 RS Robert S Data Product AnalystFinancial Services, 201 - 500 employeesUsed the software for: Less than 6 months. “Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it company-specific terms we use frequently that are mis-recorded.“ October 17, 2022 ## Showing most helpful reviews Showing 1-25 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brendan D. Head of Sales Enablement Management Consulting Used the software for: Less than 6 months ### "Amazing tool for coaching, training, and project management!" October 10, 2022 5.0 My experience from the sales process to onboarding to fully using the platform has been world-class and would highly recommend anyone bring on Wingman to their sales org Pros Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call Cons from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Clari Copilot It was the best bang for the buck. Had the most features available while coming in at a very competitive price Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) Mainly bcuz of the ability to create a game tape simply by highlighting the transcript and sending comments within a call directly through Slack Review Source LH Lamija H. Operations manager Information Technology and Services Used the software for: Less than 6 months ### "Cheap and Amazing!" June 6, 2022 4.0 Sushma was very helpful and quick to respond to any of the questions. Their support team is also amazing and very quick! Pros The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system. Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system. I truly believe it can be used not only for sales teams, but for each client-facing department. Cons Transcript can be improved a little bit. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Allego](https://www.capterra.com/p/167160/Allego/) Reason for choosing Clari Copilot Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc. Review Source VR Verified Reviewer CRA Hospital & Health Care Used the software for: I used a free trial ### "Wingman review " July 1, 2021 3.0 It was a good experiences so far . Pros its useful for taking down call notes and helps in better conversion Cons predicative words can be made better ,with a better UI/UX Review Source VK Valeed K. Customer Success Strategy & Operations Computer Software Used the software for: Less than 6 months ### "Impressive and Valuable Call Recording Tool" October 4, 2022 4.0 Pros An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch. Cons Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Clari Copilot Call Coaching and analysis was a must-have requirement for our Org which was part of the package with Wingman Review Source LR Leonard R. Sales Medical Devices Used the software for: Less than 6 months ### "Great platform, very functional." August 3, 2021 5.0 The Deal Center interface is helpful (especially the warnings) in bringing my attention to deals at risk and the topics are helpful as we try to build out education modules for our customers. Pros I use it with my team for weekly calls and deal reviews. I was surprised at the usefulness of the new Deal Center when integrated with Hubspot. I'm a visual personal and seeing our frequency of interactions with our customers in real-time brought great insight. Cons We work with a lot of folk who have heavy accents and the transcription has a tough time with those people. Even as a native-English speaker, certain industry-specific words don't get transcribed and I'd like to be able to have the platform "learn" those words to help with accuracy. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Clari Copilot Affordability and it had everything we needed. Review Source VR Verified Reviewer Director of Sales Computer Software Used the software for: Less than 6 months ### "Awesome Gong/Chorus alternative with amazing value" August 2, 2021 5.0 Pros I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up. Cons I wish there was an option to include the call transcript with external sharing. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Clari Copilot Functionality was equal or superior to competition for a fraction of the price Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: Less than 6 months ### "Great sales recording tool" September 30, 2022 4.0 Pros Being able to record all sales calls with ease, review the analytics of the calls, review the calls after they have been done and a great and easy-to-use mobile application to watch calls while on the go. Cons UX/UI is very simple. Not able to share snippets or calls with prospects for only a specific period of time. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Got better value for money with Wingman which also includes Clari (revenue intelligence) Review Source JT Jon T. CEO Marketing and Advertising Used the software for: 1-2 years ### "Insanely great sales coaching tool - I can "attend" every meeting without attending. " April 16, 2020 5.0 GREAT! I love it, it's a game changer for coaching. Pros Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings. Cons The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Gong is way too expensive and enterprise (annual only) for basically the same core features we wanted. Plus, Wingman has a better interface. Review Source NI Naveed I. CEO Computer Software Used the software for: Less than 6 months ### "Excellent for sales teams" February 13, 2021 4.0 We use wingman on sales calls and its added so much value to our process. Being able to quickly and easily search and review the "game tapes" has been instrumental to our ability to improve our processes. Also, they have pre-built features that analyze calls and highlight important ones based on a variety of criteria e.g. number of questions asked by prospect. Pros The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard. Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise. Love the ability to quickly switch between transcript and video. Cons The voice recognition AI took a little longer to learn my accent Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Clari Copilot The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer. Review Source TR Tina R. Customer Success Team Lead Information Technology and Services Used the software for: Less than 6 months ### "My Experience with Wingman" November 29, 2021 5.0 Have used the product already 2 months and overall I am happy. So far so good Thanks for a nice, easy to use product Pros Transcript part is the most important and useful feature, we are using when doing our calls. It makes the CSM job much easier Cons Currently can't provide a relevant answer, as I have been using Wingman for almost 2 months. I will definitely provide feedback once I manage to make use of all other features Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) transcripts mostly (which Wingman provides) which is a great feature Review Source NS Nynke S. Sales rep Computer & Network Security Used the software for: Less than 6 months ### "A great forecasting tool" January 17, 2025 5.0 A great first experience in helping forecasting with the entire team. Pros We've only recently started to use Clari, it's a great tool to help with forecasting Cons You have to re-enter the complete forecast to proceed. Sometimes it would be easier if you could just quick submit. Review Source HS Hemanth S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "The right tool for analyzing customer calls. Must have for all customer facing teams!" March 10, 2023 5.0 Before using Wingman, the way we analyzed meetings was extremely subpar, especially lengthy hour-long meetings. Since we started using Wingman, we are able to capture better notes, understand and analyze the call better, and more concise action points are derived. This will both benefit both external and internal stakeholders.The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and recording and would also be extremely helpful in the future for reference. Pros The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers. Cons A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 2+ years ### "Wigman" June 23, 2021 5.0 It has been useful for taking notes Pros The call analysis Talk / Listen ratio Engaging questions Cons Capturing words is not accurate. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Great for teams of SDRs" June 14, 2022 4.0 Coaching SDRs is more streamlined with Wingman. AI/Machine Learning helps find the essential parts to focus on for conversations. Pros The most impactful features are call recording, transcription, and AI/Machine Learning. The product is easy to use, basically plug and play. Integration with our existing business processes for coaching and using Zoom was easy. Cons I feel the development team could improve the call processing time. There are a lot of features to tune for your organization and battle cards that are difficult to use. Review Source VV Vijay V. Senior Customer success manager Information Technology and Services Used the software for: 1-2 years ### "Awesome tool for Customer facing teams" July 13, 2022 5.0 Pros The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks. Cons Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call. Review Source DJ Deborah J. Account Project Manager Events Services Used the software for: 1-2 years ### "Great for recordings and notes! " October 26, 2022 5.0 Pros Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with the transcriptions. It makes easier to keep track of the topics discussed. Cons It's not possible to restrain who is going to watch the recording or create lists of people who are allowed to access recordings and transcriptions. That would be really nice for private meetings. Review Source MS Morgan S. Content Strategist Writing and Editing Used the software for: 1-2 years ### "Wingman helps me excel at my job" June 27, 2022 5.0 Pros Wingman gives me the ability to go back in time and not miss a single detail. I can review my phone calls without having to spend time exporting or downloading 45+ minute calls like Zoom or Google. Additionally, I can watch and share videos for training purposes which helps out a ton! Cons Set up took a second to figure out but it was easy nonetheless. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Wingman is a saviour after my calls " June 25, 2021 5.0 Awesome! Pros The transcripts are so accurate that I never have to go through the entire call to find a particulate conversation, I can just scroll and read. Cons Sometimes the software stops recording, but that is 1/100 times. So all good. Review Source VR Verified Reviewer Customer Success Manager Construction Used the software for: 6-12 months ### "Great bang for your buck" January 16, 2023 5.0 Pros So many amazing features that work really well. Cons Had some initial trouble with the teams integration but it seems to be working now Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Clari Copilot The price difference was insane. Review Source VR Verified Reviewer Senior Account Executive Computer Software Used the software for: Less than 6 months ### "Amazing tool to improves sales communication and skills" October 25, 2021 5.0 Great experience so far! Keep up the good work! Pros Easy to implement and use, loads of insights to learn from and integrate in your future approach. Cons Call transcript could be more accurate for non-English speakers Review Source Frank C. Business Development, Mid-Market Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use, and great for call analyzing!" December 17, 2022 5.0 Pros The call recording & analyzing of the data is great for sales coaching and feedback. Overall layout and dashboard is very organized and easy to read. Cons Wingman pops at random times during calls and becomes a bit of distraction. Also call snippets might be nice when it's hopefully implemented on the platform. Review Source HT Harish T. SDR Internet Used the software for: 6-12 months ### ""Working as a sales development representative over 1 years."" November 25, 2019 5.0 The best tool to improve our sales skills. it never misses to note any information(number and email id). easy use. It automatically starts recording the meetings and calls. The scripting feature helps us to understand our pronunciation and figure out how many times we have used it. I can figure out my mistakes by listening to the calls. I can share my calls with the team both good and bad calls, which help me to grow with the inputs which they give. It even helps me to tag people inside my organization, which makes it easy to showcase to higher authority in the organization. It allows me to insert a hashtag so that it allows me to use the filter as per my convenience. Pros Awesome reporting, The listening/talking ratio made to improve a lot. Even there is some network issue it records the words and also translates into scripts. It never misses any important pieces of information like email addresses and phone numbers. Cons it takes time to show my calls in the Team call log. It would be great if the call script recommendation option is available. Review Source Veronika Y. CTO Security and Investigations Used the software for: 1-2 years ### "Great tool to track the calls with customers." August 3, 2020 5.0 Overall it is a great tool! Pros It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews. Cons Nothing. Everything works as expected. The software is constantly improving which is great! Review Source VR Verified Reviewer Sales Development Rep Computer Software Used the software for: 1-2 years ### "SDR " June 23, 2021 5.0 Pros Ease of use and has an insane level of capturing the outcomes Cons Words are not identified if it is not a native speaker Review Source AA Aastha A. Optimisation Consultant Information Technology and Services Used the software for: Less than 6 months ### "Amazing product and service - best for client roles" September 5, 2021 5.0 Amazing. Can't complain. Pros The accessibility and easy of using the platform. I can filter as per my requirements, skip to important parts using the transcript part and make MoM s easily. Loved it. Cons Nothing as such but if the plaform can make notes. Detect the crux of a conversation and make notes, life will be much easier. Review Source Similar Products Featured