# Clari Copilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clari Copilot the right Call Recording solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194117/Wingman/reviews --- Clari Copilot 4.7 (314) [View alternatives](https://www.capterra.com/p/194117/Wingman/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of Clari Copilot Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews Comprehensive sales call management 98% positive reviews out of 57 Most users report sales calls are easily recorded, analyzed, and integrated with CRMs, improving team training and performance. Inaccurate call transcription 43% negative reviews out of 75 Some reviewers find transcription unreliable, with errors in speaker identification, accents, and overall accuracy. Efficient call review workflow 100% positive reviews out of 30 Most reviewers indicate call review streamlines feedback, coaching, and follow-up by enabling easy access to recordings and notes. Felipe S Global Development Representative, 1,001 - 5,000 employees. "Clari does a great job recording calls in different languages and making summaries that you can review later." Intuitive and simple interface 100% positive reviews out of 25 Most reviewers describe ease of use as a major benefit, highlighting the intuitive interface and minimal learning curve. ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brendan D. Head of Sales Enablement Management Consulting Used the software for: Less than 6 months ### "Amazing tool for coaching, training, and project management!" October 10, 2022 5.0 My experience from the sales process to onboarding to fully using the platform has been world-class and would highly recommend anyone bring on Wingman to their sales org Pros Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call Cons from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Clari Copilot It was the best bang for the buck. Had the most features available while coming in at a very competitive price Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) Mainly bcuz of the ability to create a game tape simply by highlighting the transcript and sending comments within a call directly through Slack Review Source VR Verified Reviewer BDM Legal Services Used the software for: 1-2 years ### "Clari- Sales Rep Review" April 24, 2026 4.0 Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for forecasts. It could do a better job entering calls, with spelling, and providing best practice insight. Easy to collaborate with multi-team members. The system does have an initial tough learning curve but it has improved to be sufficient. Pros Conversation summary and breakdowns. Great advice for improving areas and buy signals for sales professionals. Great prompts can lead to great information. Cons Sometimes the system gets confused and doesn't provide any information. Depending on accent and name, the system doesn't spell correctly. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Integration needs for the team and holistic needs for overall feedback enablement and forecasting. Review Source VR Verified Reviewer CRA Hospital & Health Care Used the software for: I used a free trial ### "Wingman review " July 1, 2021 3.0 It was a good experiences so far . Pros its useful for taking down call notes and helps in better conversion Cons predicative words can be made better ,with a better UI/UX Review Source LH Lamija H. Operations manager Information Technology and Services Used the software for: Less than 6 months ### "Cheap and Amazing!" June 6, 2022 4.0 Sushma was very helpful and quick to respond to any of the questions. Their support team is also amazing and very quick! Pros The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system. Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system. I truly believe it can be used not only for sales teams, but for each client-facing department. Cons Transcript can be improved a little bit. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Allego](https://www.capterra.com/p/167160/Allego/) Reason for choosing Clari Copilot Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc. Review Source VK Valeed K. Customer Success Strategy & Operations Computer Software Used the software for: Less than 6 months ### "Impressive and Valuable Call Recording Tool" October 4, 2022 4.0 Pros An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch. Cons Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Clari Copilot Call Coaching and analysis was a must-have requirement for our Org which was part of the package with Wingman Review Source LR Leonard R. Sales Medical Devices Used the software for: Less than 6 months ### "Great platform, very functional." August 3, 2021 5.0 The Deal Center interface is helpful (especially the warnings) in bringing my attention to deals at risk and the topics are helpful as we try to build out education modules for our customers. Pros I use it with my team for weekly calls and deal reviews. I was surprised at the usefulness of the new Deal Center when integrated with Hubspot. I'm a visual personal and seeing our frequency of interactions with our customers in real-time brought great insight. Cons We work with a lot of folk who have heavy accents and the transcription has a tough time with those people. Even as a native-English speaker, certain industry-specific words don't get transcribed and I'd like to be able to have the platform "learn" those words to help with accuracy. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Reason for choosing Clari Copilot Affordability and it had everything we needed. Review Source VR Verified Reviewer Director of Sales Computer Software Used the software for: Less than 6 months ### "Awesome Gong/Chorus alternative with amazing value" August 2, 2021 5.0 Pros I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up. Cons I wish there was an option to include the call transcript with external sharing. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Clari Copilot Functionality was equal or superior to competition for a fraction of the price Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: Less than 6 months ### "Great sales recording tool" September 30, 2022 4.0 Pros Being able to record all sales calls with ease, review the analytics of the calls, review the calls after they have been done and a great and easy-to-use mobile application to watch calls while on the go. Cons UX/UI is very simple. Not able to share snippets or calls with prospects for only a specific period of time. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Got better value for money with Wingman which also includes Clari (revenue intelligence) Review Source JT Jon T. CEO Marketing and Advertising Used the software for: 1-2 years ### "Insanely great sales coaching tool - I can "attend" every meeting without attending. " April 16, 2020 5.0 GREAT! I love it, it's a game changer for coaching. Pros Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings. Cons The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless. Switched from [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Gong is way too expensive and enterprise (annual only) for basically the same core features we wanted. Plus, Wingman has a better interface. Review Source FS Felipe S. Global Development Representative Security and Investigations Used the software for: 1-2 years ### "Recording & Coaching" November 20, 2025 5.0 I use Clari almost everyday. It's amazing to see the analysis that it does for every call. I can review them and see what I did wrong and where I can improve. You can use the AI chat box to ask for any part of the conversation which makes it easy to use. Pros Clari does a great job recording calls in different languages and making summaries that you can review later. In my role, I'm measured on qualified meetings and Clari does a fenomenal job on identifying budget, authority, need & timing for my deals. Cons Sometimes it doesn't join the meetings and you need to add it manually. Sometimes, even if you add them manually it still doesn't join. Review Source NS Nynke S. Sales rep Computer & Network Security Used the software for: Less than 6 months ### "A great forecasting tool" January 17, 2025 5.0 A great first experience in helping forecasting with the entire team. Pros We've only recently started to use Clari, it's a great tool to help with forecasting Cons You have to re-enter the complete forecast to proceed. Sometimes it would be easier if you could just quick submit. Review Source HS Hemanth S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "The right tool for analyzing customer calls. Must have for all customer facing teams!" March 10, 2023 5.0 Before using Wingman, the way we analyzed meetings was extremely subpar, especially lengthy hour-long meetings. Since we started using Wingman, we are able to capture better notes, understand and analyze the call better, and more concise action points are derived. This will both benefit both external and internal stakeholders.The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and recording and would also be extremely helpful in the future for reference. Pros The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers. Cons A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 2+ years ### "Wigman" June 23, 2021 5.0 It has been useful for taking notes Pros The call analysis Talk / Listen ratio Engaging questions Cons Capturing words is not accurate. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Great for teams of SDRs" June 14, 2022 4.0 Coaching SDRs is more streamlined with Wingman. AI/Machine Learning helps find the essential parts to focus on for conversations. Pros The most impactful features are call recording, transcription, and AI/Machine Learning. The product is easy to use, basically plug and play. Integration with our existing business processes for coaching and using Zoom was easy. Cons I feel the development team could improve the call processing time. There are a lot of features to tune for your organization and battle cards that are difficult to use. Review Source VV Vijay V. Senior Customer success manager Information Technology and Services Used the software for: 1-2 years ### "Awesome tool for Customer facing teams" July 13, 2022 5.0 Pros The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks. Cons Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call. Review Source DJ Deborah J. Account Project Manager Events Services Used the software for: 1-2 years ### "Great for recordings and notes! " October 26, 2022 5.0 Pros Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with the transcriptions. It makes easier to keep track of the topics discussed. Cons It's not possible to restrain who is going to watch the recording or create lists of people who are allowed to access recordings and transcriptions. That would be really nice for private meetings. Review Source MS Morgan S. Content Strategist Writing and Editing Used the software for: 1-2 years ### "Wingman helps me excel at my job" June 27, 2022 5.0 Pros Wingman gives me the ability to go back in time and not miss a single detail. I can review my phone calls without having to spend time exporting or downloading 45+ minute calls like Zoom or Google. Additionally, I can watch and share videos for training purposes which helps out a ton! Cons Set up took a second to figure out but it was easy nonetheless. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Wingman is a saviour after my calls " June 25, 2021 5.0 Awesome! Pros The transcripts are so accurate that I never have to go through the entire call to find a particulate conversation, I can just scroll and read. Cons Sometimes the software stops recording, but that is 1/100 times. So all good. Review Source VR Verified Reviewer Business Development Executive Computer Software Used the software for: Less than 6 months ### "Great Tool for New Sales Rep's!!!" October 26, 2021 5.0 We have been able to overcome our call-flow challenge. Since we are in a team sales environment, we must have the appropriate synergy between sales reps. This tool has given us the perfect vantagepoint, and we can now see what the prospect does. Pros I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential prospects, these features ensure I don't miss any vital details! Cons I don't have any dislikes about this tool. The support team has been there 100% to answer any questions or to troubleshoot any issues that have arisen. I would only like to improve the "cue cards," but the Wingman team is addressing this. Review Source BS Brad S. Regional Sales Manager Hospitality Used the software for: Less than 6 months ### "Game Changing software to assist Sales" April 1, 2023 5.0 Pros Love the ability to record calls, give you notes on the call and more importantly when you have a competitor mentioned it brings up a battle card automatically! Cons Have not found anything that I don't like as of yet! All seems to be golden! Review Source VR Verified Reviewer Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Wingman is a very helpful solution" April 16, 2022 4.0 This solution is highly valuable Pros Love the dashboards and organization of the solution Cons Transcripts are frequently not accurate. Review Source Kevin S. Account Executive Computer Software Used the software for: Less than 6 months ### "Great tool for recording meetings and coaching" February 11, 2023 5.0 Gives us recordings and transcripts which lets us go back on any info missed. It saved a deal where I misheard a client and estimated a price for the year which she took as per month. After reviewing the recording I realized the miscommunication and reached out to the prospect to clarify. Pros Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long Cons On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call. Review Source Amit L. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Great service and software" November 20, 2019 4.0 Pros I like the auto transcription model of this business, Its a unique product and a must have for large agencies, I love the sentiment tracker and analytics. Cons None yet. I like the software too much. Review Source NN Naman N. Associate manager Information Technology and Services Used the software for: 6-12 months ### "Must Have For SDR and similar roles " October 4, 2022 5.0 Amazing and user friendly interface. A quick learner can grab the platform withing minutes . It has evrything you would expect from a platform designed for Sales Teams Pros To learn is to grow. The transcript feature is my favourite part especially while speaking to client from other regions. Cons Nothing to be specific. It does the task Review Source VR Verified Reviewer Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Best Call Analysis Software Out There! " November 28, 2019 4.0 As my review title "The best call analysis software out there!" Pros I've been using Wingman for the past six months since I joined in my new company who are into United States Information Technology and Services since I started Wingman I can say that it's the best way to review my pwn calls and do better and also listen to mt teams calls and do better always. Cons I always use my Neutral Accent and sometimes when I listen to my calls I can see the wrong texts in the Text Box. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.