# BuildOps Software 2026: Features, Integrations, Pros & Cons | Capterra

> Capterra's in-depth exploration of BuildOps Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of BuildOps Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/194155/BuildOps/pricing

---

# 

 BuildOps Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 14, 2025

Written byMarcela Gava

Marcela Gava

Senior Content Analyst

Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de...

[See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/)

Senior Content Analyst

Edited byMehar Luthra

Mehar Luthra

Content Editor

Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade...

[See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/)

Content Editor

Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/)

Senior Content Analyst

Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil.

Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/)

Content Editor

Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead.

[Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BuildOps

BuildOps Overview:

### Key takeaways

Insights from verified Capterra reviews

BuildOps helps small construction and mechanical firms manage scheduling, dispatch, and customer data. Its drag-and-drop dispatch board and mobile work order tools keep technicians organized. The centralized customer database is a plus, but form customization and accounting integrations can be challenging. As of 2025, it also offers a certification tracking feature that enables smarter dispatching and ensures compliance.

### Our verdict

If you run a small team that needs a unified platform to manage field operations and customer data, BuildOps would be a good fit. It improves billing speed and technician coordination, but customizing forms and syncing with accounting tools can be time-consuming. Buyers should expect a learning curve and occasional bugs, but most find the drawbacks acceptable given the product’s evolving capabilities.

Overall rating

Based on 151 user reviews

Reviews sentiment

Positive

95%

Neutral

2%

Negative

3%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## BuildOps alternatives

If BuildOps doesn’t align with your current workflows or needs, there are other field service tools that will better match your team’s size, budget, or integration preferences.

Highest Rated

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/194155/BuildOps/alternatives/)

## Who uses BuildOps?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## BuildOps's interface

BuildOps offers a structured, functional interface with a dispatch board that gives your team clear visibility and control over technician schedules. Navigation is generally smooth, but your team may face friction with mobile workflows, especially when entering property data or working with forms.

2+

Marcela Gava

Senior Content Analyst

You’ll likely find the desktop interface efficient for tracking jobs and billing, but expect slower workflows on mobile—especially when entering purchase orders or accessing customer history.

Ease of Use

4.5 (151)

4.5

Based on 151 reviews

## Key features

View by:

These features have been rated as most important by users based on their reviews.

View by:

Get Advice

We can help you find the software with the features you need.

Marcela Gava

Senior Content Analyst

BuildOps keeps your whole team in sync by bringing together field updates, customer info, and job schedules into one space. For your team, this means working together is faster, details don't get lost, and everyone has a clear view of what's happening.

Features

4.3 (151)

4.3

Based on 151 reviews

These BuildOps features were rated highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years.

Work order management

4.5 (35)

35 reviewers rated this feature

Your team can access schedules, directions, and documentation in the field. Dispatch, tracking, and invoicing are streamlined. Filters and presets help prioritize tasks, though there’s a learning curve.

Customer database

4.4 (64)

64 reviewers rated this feature

Centralizes records, balances, job histories, and asset data. Your team can tag accounts and manage multi-property clients with strong search and filtering tools.

Scheduling

4.3 (104)

104 reviewers rated this feature

Drag-and-drop dispatch board shows technician availability and job status in real time. Rescheduling is easy, and future planning is supported, though mobile use has some limits.

Dispatch management

4.2 (53)

53 reviewers rated this feature

Calendar and map views help track technician locations and job progress. You can adjust assignments and group techs by skill or department with ease.

Service history

4.2 (63)

63 reviewers rated this feature

Offers instant access to job notes, technician actions, and asset-specific records, helping teams track recurring issues and support warranty claims. However, there’s room for more advanced sorting options.

Quotes/estimates

4.1 (40)

40 reviewers rated this feature

Create and approve quotes with customizable templates and real-time tracking. Your team can convert quotes into jobs without re-entering data, though mobile usability could be improved.

Preventative maintenance

3.6 (32)

32 reviewers rated this feature

Setting up service agreements takes time and feels confusing, especially for large contracts. Your team may find the workflows clunky and hard to tailor, making recurring jobs tough to manage.

Accounting integration

3.7 (31)

31 reviewers rated this feature

QuickBooks integration saves time, but syncing can be inconsistent. Compatibility with other systems is limited, and some teams stopped using it due to misalignment with financial workflows.

Customizable forms

3.4 (30)

30 reviewers rated this feature

The form builder lacks flexibility for retail clients. Your team may face limited tags, poor mobile support, and trouble reusing data. Setup can feel buggy and unintuitive, especially in the field.

Fleet+

0 reviewers rated this feature

Tracks vehicle locations in real time, logs technician hours, and automates maintenance alerts. This helps reduce downtime, improve dispatch accuracy, and ensure vehicles are serviced on schedule.

Payments+

0 reviewers rated this feature

Speeds up payment collections by enabling faster invoice delivery and integrated payment processing. Teams can reduce delays and improve cash flow by offering customers more convenient payment options.

Pipeline+

0 reviewers rated this feature

Centralizes lead tracking and sales workflows, helping teams manage opportunities from initial contact through to job conversion. It supports deal acceleration by surfacing key data points and automating follow-ups.

Service agreements

0 reviewers rated this feature

Automates recurring job scheduling, pricing, and profitability tracking. This feature is designed for teams managing long-term contracts and helps ensure consistent service delivery and margin visibility.

Smart Dispatch

0 reviewers rated this feature

Matches jobs to technicians based on skills, certifications, and starting locations. This reduces travel time and improves job-to-tech alignment. (April 2025)

Skills and certification tracking

0 reviewers rated this feature

Lets managers assign skill levels, track certification dates, and build structured skill lists to support smarter dispatching and compliance. (April 2025)

Quote management tools

0 reviewers rated this feature

Includes approval workflows, real-time quote statuses, and enhanced notifications to help teams track quote progress directly from job pages. (January 2025)

Map My Footprint

0 reviewers rated this feature

Displays customer properties, leads, and quotes on a live map to help teams identify growth opportunities and more strategically plan outreach. (October 2024)

Clock-in reminders (Fleet+)

0 reviewers rated this feature

Uses geofencing and vehicle engine status to prompt technicians to clock in or out, improving payroll accuracy and compliance. (October 2024)

All key features (71)

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

100.00% of 2 reviewers that rated this feature as important or highly important

QuickBooks integration saves time, but syncing can be inconsistent. Compatibility with other systems is limited, and some teams stopped using it due to misalignment with financial workflows.

31 reviewers rated this feature

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

42.86% of 7 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

66.67% of 3 reviewers that rated this feature as important or highly important

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

81.82% of 11 reviewers that rated this feature as important or highly important

Automatically create schedules based on business needs or employee availability and qualifications

0% of 0 reviewers...

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

100.00% of 4 reviewers that rated this feature as important or highly important

It gives you streamlined invoicing with options for detail level, QuickBooks integration, and fast payment links. Reviewers indicate billing is much faster and easier, though some mention occasional issues syncing with certain accounting software.

71.43% of 98 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

87.10% of 31 reviewers that rated this feature as important or highly important

Track all company interactions with current clients

0% of 0 reviewers...

Uses geofencing and vehicle engine status to prompt technicians to clock in or out, improving payroll accuracy and compliance. (October 2024)

0 reviewers rated this feature

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

44.44% of 9 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

0% of 0 reviewers...

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

100.00% of 1 reviewers that rated this feature as important or highly important

Centralizes records, balances, job histories, and asset data. Your team can tag accounts and manage multi-property clients with strong search and filtering tools.

64 reviewers rated this feature

Access previous interactions or concerns to maintain customer relationships

100.00% of 6 reviewers that rated this feature as important or highly important

Store and organize information about customers and previous interactions

42.86% of 7 reviewers that rated this feature as important or highly important

The form builder lacks flexibility for retail clients. Your team may face limited tags, poor mobile support, and trouble reusing data. Setup can feel buggy and unintuitive, especially in the field.

30 reviewers rated this feature

Alter the layout and content of reports

0% of 0 reviewers...

Calendar and map views help track technician locations and job progress. You can adjust assignments and group techs by skill or department with ease.

53 reviewers rated this feature

Assemble applications and processes by dragging over and arranging pre-built components

0.00% of 1 reviewers that rated this feature as important or highly important

Digitally sign online documents

80.00% of 5 reviewers that rated this feature as important or highly important

Manage procedures that ensure organizational equipment remains in working condition

0% of 0 reviewers...

Track the location of specific equipment at all times

0.00% of 2 reviewers that rated this feature as important or highly important

Store and access documents, forms, and photos in one centralized place

0% of 0 reviewers...

Tracks vehicle locations in real time, logs technician hours, and automates maintenance alerts. This helps reduce downtime, improve dispatch accuracy, and ensure vehicles are serviced on schedule.

0 reviewers rated this feature

Primarily serving architecture, engineering, and construction industry professionals

0% of 0 reviewers...

Primarily serving commercial or industrial locations needing electrical work

50.00% of 6 reviewers that rated this feature as important or highly important

Software designed specifically for HVAC companies

50.00% of 2 reviewers that rated this feature as important or highly important

Serving plumbing industry professionals

0% of 0 reviewers...

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

0% of 0 reviewers...

Monitor product stock levels

0% of 0 reviewers...

Track and manage inventory levels to maintain proper supply

0% of 0 reviewers...

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

46.15% of 13 reviewers that rated this feature as important or highly important

Calculate total itemized costs, including initial costs and any changes

0% of 0 reviewers...

Manage and track all job information and associated tasks

71.43% of 7 reviewers that rated this feature as important or highly important

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

62.50% of 16 reviewers that rated this feature as important or highly important

Track and visualize the status of an ongoing job and the time spent on tasks or projects

82.35% of 17 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

0% of 0 reviewers...

Identify the physical location of an individual, asset, device, etc.

0.00% of 3 reviewers that rated this feature as important or highly important

Schedule predetermined or ad hoc maintenance services and labor requests

50.00% of 4 reviewers that rated this feature as important or highly important

Displays customer properties, leads, and quotes on a live map to help teams identify growth opportunities and more strategically plan outreach. (October 2024)

0 reviewers rated this feature

Mobile access allows technicians to update jobs, upload photos, and track time from the field in real time. Reviewers appreciate the app’s ease of use and real-time communication, though some mention admin functions are less mobile-friendly.

83.78% of 111 reviewers that rated this feature as important or highly important

Access the system via a mobile application

0% of 0 reviewers...

Capture signatures via mobile devices

0% of 0 reviewers...

Track/log the amount of time employees worked per job using a timer

0.00% of 1 reviewers that rated this feature as important or highly important

Speeds up payment collections by enabling faster invoice delivery and integrated payment processing. Teams can reduce delays and improve cash flow by offering customers more convenient payment options.

0 reviewers rated this feature

Centralizes lead tracking and sales workflows, helping teams manage opportunities from initial contact through to job conversion. It supports deal acceleration by surfacing key data points and automating follow-ups.

0 reviewers rated this feature

Setting up service agreements takes time and feels confusing, especially for large contracts. Your team may find the workflows clunky and hard to tailor, making recurring jobs tough to manage.

32 reviewers rated this feature

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

72.73% of 33 reviewers that rated this feature as important or highly important

Organize and schedule projects

0% of 0 reviewers...

Identifying critical tasks that make up a project and assigning start and end dates for each

100.00% of 4 reviewers that rated this feature as important or highly important

Estimate or forecast of a future scenario based on the study of present trends

0% of 0 reviewers...

Includes approval workflows, real-time quote statuses, and enhanced notifications to help teams track quote progress directly from job pages. (January 2025)

0 reviewers rated this feature

Create and approve quotes with customizable templates and real-time tracking. Your team can convert quotes into jobs without re-entering data, though mobile usability could be improved.

40 reviewers rated this feature

Receive data and information in real time

63.33% of 30 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

80.95% of 21 reviewers that rated this feature as important or highly important

Schedule repeating appointments based on a duration of time

0% of 0 reviewers...

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

100.00% of 5 reviewers that rated this feature as important or highly important

Manage the rescheduling of appointments

0% of 0 reviewers...

Plan daily routes to optimize employee scheduling and provide directions

33.33% of 3 reviewers that rated this feature as important or highly important

Drag-and-drop dispatch board shows technician availability and job status in real time. Rescheduling is easy, and future planning is supported, though mobile use has some limits.

104 reviewers rated this feature

Automates recurring job scheduling, pricing, and profitability tracking. This feature is designed for teams managing long-term contracts and helps ensure consistent service delivery and margin visibility.

0 reviewers rated this feature

Offers instant access to job notes, technician actions, and asset-specific records, helping teams track recurring issues and support warranty claims. However, there’s room for more advanced sorting options.

63 reviewers rated this feature

Lets managers assign skill levels, track certification dates, and build structured skill lists to support smarter dispatching and compliance. (April 2025)

0 reviewers rated this feature

Matches jobs to technicians based on skills, certifications, and starting locations. This reduces travel time and improves job-to-tech alignment. (April 2025)

0 reviewers rated this feature

Track and manage the scheduling of tasks

100.00% of 7 reviewers that rated this feature as important or highly important

Oversee technicians and track their assigned work orders

0% of 0 reviewers...

Measure and track time including hours worked and paid time off (PTO)

60.00% of 15 reviewers that rated this feature as important or highly important

Create a new work order

70.00% of 10 reviewers that rated this feature as important or highly important

Your team can access schedules, directions, and documentation in the field. Dispatch, tracking, and invoicing are streamlined. Filters and presets help prioritize tasks, though there’s a learning curve.

35 reviewers rated this feature

Get Advice

We can help you find the software with the features you need.

Marcela Gava

Senior Content Analyst

BuildOps keeps your whole team in sync by bringing together field updates, customer info, and job schedules into one space. For your team, this means working together is faster, details don't get lost, and everyone has a clear view of what's happening.

Features

4.3 (151)

4.3

Based on 151 reviews

## Pricing

BuildOps does not publish its pricing plans, but our conversations with buyers show that small and midsize businesses (SMBs) have varied budgets for such software. While a quarter budget between $55 and $110 per user, the largest share—37.19%—spend less than $55, and nearly one-third spend more than $165. Contact the vendor for a quote based on your specific needs.

### Starting price

Free trial  
not available

Marcela Gava

Senior Content Analyst

Before committing, evaluate how pricing scales with team size, feature depth, and support needs. Costs depend on advanced dispatch tools, mobile access, or system integrations.

Value for money

4.4 (134)

4.4

Based on 134 reviews

## Integrations

BuildOps integrates with accounting systems to streamline financial workflows and reduce manual entry. Our analysis confirms support for both desktop and online versions of QuickBooks through a mix of native and third-party links.

Popular integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Sage Intacct](https://www.capterra.com/p/76/Intacct/)[

Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/)[

Viewpoint Vista](https://www.capterra.com/p/239335/Vista/)

Marcela Gava

Senior Content Analyst

Connecting BuildOps with your accounting system helps your finance lead reduce billing errors, speed up invoice delivery, and track payments in real time—especially when syncing job data from the field to the office.

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (148)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (148)

4.7

Based on 148 reviews

## User reviews

Overall rating

4.5

Based on 151 reviews

Filter by rating

5(96)

4(47)

3(3)

2(1)

1(4)

Mentioned topic

Sorted by most recent

SS

Sasha S.

Co-Founder, Chief Executive Officer and President

Information Technology and Services

### "BuildOps works well enough for our team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 26, 2026

It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.

Pros

The site visits on the work orders are good enough for what they're doing. \[sensitive content hidden\] is actually helpful when i cant find a button which happens a lot. I use the templates. They're okay when i'm tired of tying the same stuff over and over again as long as the system doesn't freeze up.

Cons

Quickbook syncing is a pain. Waiting however for the first time, weeks to see the names of people who signed (happened only once).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LD

Les D.

Book Keeping

Electrical/Electronic Manufacturing

### "Our team likes BuildOps"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none!

Pros

Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed

Cons

Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Not enough power or features in Service Fusion

Alternatives considered

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reasons for choosing BuildOps

Not enough features that we needed. Most other products are service bases but BuidOps works well for project management

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Keith O.

Owner

Computer Hardware

### "Good product "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

January 14, 2026

Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay.

Pros

Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features.

Cons

Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Pam B.

Controller

Construction

### "Don’t waste your money "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 22, 2025

Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported.

Pros

There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required.

Cons

Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB

Switched from

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Thought it would provide a better overview of projects

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Ronnie B.

COO

Construction

### "Been trying to implement for a year and still not working!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 11, 2025

Horrible experience!! Been trying to implement for a year and still not working!

Cons

Been trying to implement for a year and still not working!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Thomas S.

President

Chemicals

### "Sync Issues Make this Program Impossible to Run a Company"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

May 31, 2025

From a scale of 1-10 I'd say we're sitting at about a 2.5. The sales team makes a lot promises that the progrm has yet to deliver. We had a 3 month roll out until we went live. Would would think BuildOps would work flawlessly after a 30 month rollout.

Pros

I like the Dispatch Board and how easy it is to move around scheduled jobs. The other nice feture is how easy it is to receive payments.

Cons

The program CANNOT sync successfully with QuickBooks Desktop as promised. Support is quick to send out an email that they are looking into the issue but slow to solve the issue.

Switched from

[StreetSmart](https://www.capterra.com/p/783/StreetSmart/)

Looking for a way to combine our tach visits and invoicing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CI

Christian I.

Operations Analyst

Construction

### "3 Months in - Build Ops New Users "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 14, 2025

Overall, our experience has been positive. Many individuals have claimed that their job has gotten easier since we've made the switch.

Pros

The visibility and fluidity of movement through the software. The software being cloud-based - Accessible from anywhere with a web browser Cut out the need for the multiple documentation software we had to utilize prior.

Cons

Some of the workflows seem to be designed around more internal staff. Bigger corporations. We see the long-term benefit of this, but as of right now, we have not reached that point. Some of the workflows are more cumbersome.

Switched from

[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)

Outdated database management system. No dynamic reporting. Could not rely on reporting. Outdated and hard to use mobile application.

Alternatives considered

[Trade Ideas](https://www.capterra.com/p/253071/Trade-Ideas/)

Reasons for choosing BuildOps

SERVICE TRADE - not a selectable option Hoping Build Ops being younger in age would be more flexible to support our business needs as they progress as a company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Shannel H.

Dispatcher

Recreational Facilities and Services

### "BuildOps is #1"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2025

Excellent, user friendly, customer service is on top of it. If you have an answer someone is looking into right away. They always follow up to see how things are going.

Pros

The help support is amazing, If you need anything someone is there promptly and efficiently. Its a very user friendly program and highly recommend to any company looking for a new program, give BuilOps a try.

Cons

There is only one thing I would like to change is once a PO is created if you could change the vendor. Other than that no complaints.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Collin D.

Operations Manager

Construction

### "Very intuitive!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 11, 2025

Excellent, been users for 2 years and looking forward to many more

Pros

Intuitive software and app. Very forward thinking company.

Cons

Not quite integrating fully with our accounting program

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Makaiya H.

Service and Construction Admin

Construction

### "Buildops; Building the Future"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 7, 2025

Our overall experience has been absolutely wonderful! this software has been such a time saver! We have everything we need, all in one spot!

Pros

Our favorite thing about Buildops, is the ability to view everything we need, all in one spot. The website is fairly easy to use. Invoicing is quick and easy due to having the ability to create forms, format them, and you can choose exactly what you want a customer to view on their invoice. The team is insanely smart, amazing, and they do what they can to help!

Cons

The only change I would really like to see the ability to insert forms that technicians can fill out (inspection forms, safety talks, accident forms) as they don't usually have the time to stop by and pick up paper copies.

Switched from

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

the app was older, a bit slower, and was not very easy to navigate. files had gotten corrupted, items had gotten deleted, and things were not all in one spot. The customer service wasnt as helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/)

## FAQs

Yes. BuildOps offers mobile apps for iOS and Android devices that allow technicians to manage work orders, clock in and out, capture job-site photos, and access job notes and asset data directly from the field.

Yes. BuildOps integrates with QuickBooks Desktop and QuickBooks Online to help sync job data, invoices, and payments between field operations and finance teams. These integrations reduce manual entry and improve billing accuracy.

Yes. BuildOps is a cloud-based platform designed for commercial contractors. It supports real-time data access across service, project, and sales workflows, enabling teams to collaborate from anywhere.

Absolutely. BuildOps includes tools for managing service agreements, including automated scheduling, pricing, and profitability tracking. These features help teams maintain recurring revenue and consistent service delivery.

Yes. BuildOps includes project management features such as daily reports, requests for information (RFIs), submittals, and job costing. These tools help contractors track progress, manage documentation, and adjust plans in real time.

### Have more questions?

Connect with one of our advisors for a free consultation and save time in your software search.

## Sources

-   **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/).
    
-   **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
-   This product information came from BuildOps’s own online content in August 2025, including the product's website and its social media channels.
    

## Related reading

### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/)

Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/)

### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/)

Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/)

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