--- title: "BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194155/BuildOps/reviews/" page_type: "reviews" language: "en" --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of BuildOps Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be.“ April 15, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job.“ April 15, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical.“ April 14, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This can make it harder to quickly pull insights or track performance without additional effort.“ April 15, 2026 SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 MS Mike S Service SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The onboarding process was very rough. When entering assets from the app, it can take a long time to load. “ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashton G. Client services Construction Used the software for: Less than 6 months ### "New user and happy!" July 1, 2024 5.0 It’s been a great experience so far. We just started the implementation and use process. So far so good Pros The ease of use and integration of new technology. Cons Getting to pipeline is a little difficult, but I might just not see it. Review Source LD Les D. Book Keeping Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Our team likes BuildOps" March 19, 2026 5.0 Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none! Pros Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed Cons Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Not enough features that we needed. Most other products are service bases but BuidOps works well for project management Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Not enough power or features in Service Fusion Review Source cB chelsea B. accountant Utilities Used the software for: 1-2 years ### "it is ok at best" April 20, 2026 3.0 Pros The Project Management module is not user-friendly. Completing a change order requires too many steps, which discourages us from utilizing this module. While it is cheaper than other operational software, it does offer good value for the money. However, the application of sales tax to invoices is inconsistent. Each month, we have to reconcile to determine which invoices were incorrectly charged sales tax despite being exempt. Additionally, the syncing between our operations and finance software is not consistently reliable. The Purchase Order workflow lacks the necessary automation for manual tasks. We need a bi-directional flow between SAGE and BuildOps. Furthermore, the payment processing system does not allow the business to choose how to handle the absorption of processing fees. Review Source MS Mike S. Service Sales Construction Used the software for: 6-12 months ### "The good the bad the ugly" April 20, 2026 4.0 OVerall I would say a vast improvement from what we had. There are alot of improvements that can be made still. Pros when inputting data from the web, how quickly it updates across the whole data base and the app. Within seconds Cons The onboarding process was very rough. When entering assets from the app, it can take a long time to load. almost not worth doing while onsite for walk throughs. Not being able to quote PM contracts in the software Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) More friendly for the field and office outside of accounting Review Source JH Jennifer H. Service Billing Administrator Construction Used the software for: 2+ years ### "BuildOps is the best software I've worked with." April 14, 2026 5.0 Overall, my experience with BuildOps has been positive. It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business. Pros We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours. Value for Money BuildOps delivers solid value, particularly for companies managing high volumes of service work and invoicing. The ability to centralize dispatching, job tracking, invoicing, and reporting in one platform reduces the need for multiple systems. That said, the cost may feel high for smaller teams or those not fully utilizing all modules. Learning Curve There is definitely a learning curve. The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes time. However, once users are trained (BuildOps Academy was helpful), the efficiency gains are noticeable. Ongoing support and training resources make a difference. Security BuildOps appears to follow standard security practices with role-based permissions and controlled access. From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity. Invoicing This is one of the stronger areas. Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online. The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow. Some edge cases (like tax inconsistencies or invoice status syncing) can require troubleshooting. Tracking Job tracking, technician activity, and service history are all well-documented within the system. It provides strong visibility into job progress, which helps both operations and accounting stay aligned. Reporting is useful, though sometimes requires manual validation when reconciling with accounting data. Payment Processing Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections. However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly. Project Management For service-based work, BuildOps performs well in managing jobs, scheduling, and workflows. It may be less robust for large-scale project management compared to dedicated construction/project software, but for service operations, it covers the essentials effectively. Overall BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. Cons One of the more challenging aspects is when system updates or changes are made during working hours. These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical. Additionally, some updates feel like they could benefit from more thorough beta testing before being released, as occasional issues or inconsistencies arise that require extra time to troubleshoot. Advance notice and more off-hours deployments would help minimize these disruptions. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) The decision was made before I started here. Review Source PB Pam B. Controller Construction Used the software for: 6-12 months ### "Don’t waste your money " December 22, 2025 1.0 Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported. Pros There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required. Cons Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Thought it would provide a better overview of projects Review Source DP Doug P. Project Manager Construction Used the software for: 1-2 years ### "Project Manager" April 20, 2026 4.0 It's been good. I have seen improvements over the last 2 years that I have worked with it. I have seen one or two of my suggestions implemented. Pros Project forecasting is a big plus for us. I also like some of the customer reports we have created for us. Cons The tasks functionality needs work. It's basically unusable as it sits. We also do not have a good way to print or export an individual job's forecast. There are a number of pages I have stumbled on that create a table with no way to print or export the data. I would think this functionality would be easy to add. I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center. The last time I called, I got the impression that it has been relocated to south Asia? Review Source BK Ben K. Service Manager Facilities Services Used the software for: 6-12 months ### "Review Title " April 27, 2026 4.0 The most intuitive software I have used to date. Allows data tracking well beyond what I have used in the past. The dispatch board is very nice and easy to track the jobs/techs. Pros Customer Support. I am not perfect and the Buildops crew has been kind and eager to help with every request that I have, often user error and not an issue with buildops. Cons Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) It was not my decision. I am happy we did. Review Source MW Melissa W. Office Manager Construction Used the software for: 2+ years ### "Overly complicated and costly" April 14, 2026 3.0 We have been with Buildops for 2 years and there are many aspects of the software that are still cumbersome and overly complicated. I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details (smaller companies) Pros The ease of invoicing with the autocorrection of the invoice summary. It helps to explain in layman's terms that is easy to understanding for the AP department. Cons Cost-very expensive Overcomplication of service contracts and seeing pricing Lots of steps for PO's, entering the service contracts, and adding new job/visits Profitability is difficult to determine on contracts Review Source JM John M. Forman Construction Used the software for: 6-12 months ### "Lot better than tge other guys" April 16, 2026 4.0 Fairly easy but there has been a lot of problems recently. Thankfully tge team has responded to our issues quickly Pros Ease of storage and utilizing files on app. Easy to navigate between screens and fields. Responsive customer service. Cons Janky if not on strong signal. Multiple issues over the past few weeks. I would like a way to modify after the fact after I close job. Review Source RF Ralph F. Accounts Manager Construction Used the software for: Less than 6 months ### "Review from Ralph" October 21, 2024 5.0 Tech Support is amazing! Overall I'm a big fan of BuildOps. Pros I like that it gives us real time information how how well we quoted Service Agreements. I also really like how I can attach equipment manuals to the Service Agreements. Cons I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist. Also, the checklist don't show up in alphabetical/ numerical order in the drop down section on Service Agreements. Switched from [Sage Fixed Assets](https://www.capterra.com/p/144649/Sage-Fixed-Assets/) Because it was not user friendly and Tech Support was not helpful Review Source ZB Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Service 1st Data Entry" September 25, 2024 5.0 Favorable in comparison to the last program used for the company. Everything done is available within Build Ops itself without having to jump in between programs. Pros Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple windows. Cons Just the loading will take longer than expected sometimes. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) Build Ops is more efficient for the company to use Review Source GW Grant W. President and CEO Construction Used the software for: 1-2 years ### "BuildOps revolutionized our business" July 8, 2024 5.0 Pros BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal system and workflow both for the organization and each person within the organization. The support from BuildOps to help us set everything up initially and make changes as we need them has been phenomenal. Cons The cost of BuildOps was significantly higher than our previous field management software provider, and that initially turned us off, but it has turned out to be a terrific investment with an excellent ROI. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing BuildOps BuildOps could really handle our expense management for field purchases in a way that none of the other systems we looked at were able to do. And their integrations with Quickbooks and fleet management are rock solid. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was no longer doing the job for us - we outgrew it. We needed better PO/expense management, reporting and visibility on job and project profitability. BuildOps gave us the ability to do all of that. Review Source BD Barbara D. office manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "overall Work tool" November 29, 2023 5.0 Pros In the competitive world of commercial construction, efficiency and organization are not just desired but essential for success. As a project manager in a thriving commercial contracting firm, I've always sought solutions to streamline our field service operations, but finding a tool that met our complex and ever-evolving needs was a challenge. That is, until we discovered BuildOps. BuildOps has been nothing short of a revelation for our firm, transforming our field service management from a patchwork of disconnected systems to a unified, cloud-based powerhouse. The software's intuitive interface, comprehensive suite of features, and seamless integration with our existing workflows have empowered us to manage our projects, teams, and resources with unparalleled efficiency and effectiveness. One of the most significant benefits of BuildOps is its ability to centralize all project-related information into a single, easily accessible platform. From project bids and contracts to daily logs and change orders, everything is stored in one place, eliminating the need for scattered spreadsheets and endless email chains. This has not only saved us countless hours of searching for documents but has also ensured that everyone on the team is always working from the most up-to-date information. If you're looking for a way to elevate your commercial contracting business to new heights, BuildOps is the solution you've been searching for. Embrace the power of cloud-based technology and experience the transformative impact of BuildOps today! Cons it still have a few glitches. There are somethings we still need to ask. But they are ironing them out Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) This is more user friendly. Easier in the field Review Source DT Darrin T. Operations Manager Facilities Services Used the software for: 6-12 months ### "BuildOps honest review" August 16, 2024 4.0 Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program. Pros Easy software to navigate and use efficiently Cons Occasional slow page load times requiring refresh Switched from [Comet Suite](https://www.capterra.com/p/137104/Comet-Suite/) Outdated system that did not meet the needs of our company. Review Source JB Joshua B. Life Safety Division Manager Construction Used the software for: Less than 6 months ### "BuildOps has delivered" July 26, 2023 4.0 Overall we are pleased with BuildOps. We have a difficult accounting system and they worked with us to ensure the data transferred as smoothly as possible. We were able to "Go Live" within 60 days and have been in constant contact ever since. I haven't found any bug free software but a company that answers the phone and tries to help is rare and welcome. Pros Overall we are extremally happy with our choice of service and project management software. We are a system integrators that needed both and BuildOps has filled that need. Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing service jobs, and the customizable data dashboards that can show any about your company from sales, profit, and even invoice turnaround time. Cons While not a complete con, the maintenance agreements seem to be geared towards monthly or quarterly onsite services. We use them for annual inspections and offsite monitoring agreements so they feel a bit cumbersome for our needs. Adding in a module tailored for the life safety industry would be helpful. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reason for choosing BuildOps We ultimately chose BuildOps because of their focus on both service and projects. Most companies focus on one or the other and we exist in both worlds. Their sales team took the time to answer all of my probably annoying but important questions. Review Source JR Janet R. Controller Construction Used the software for: Less than 6 months ### "Build Ops is number 1" December 15, 2023 5.0 Best software that I have used. As the upgrades continue it is going to get better and better Pros The ease of following a job from beginning to end in a professional manner Cons Service agreement set up does not flow. It is hard for the techs to get the information that they need. Switched from [EJM Construction](https://www.capterra.com/p/163150/EJM-Construction/) Our system was updated and to many manual steps Review Source TD Tracy D. General Manager of Service Mechanical or Industrial Engineering Used the software for: 6-12 months ### "BuildOps is a gamechanger!" August 24, 2023 4.0 Our implementation Team (\[sensitive content hidden\]) were great and our long-term customer care representative \[sensitive content hidden\] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire BuildOps Team has been an advocate and listens to our needs. Pros We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner. Cons BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing BuildOps Easy of implementation, cost and overall user interface. Review Source TP Tori P. Dispatch Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One Year Down" March 28, 2024 5.0 Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and has made for better communication between our internal staff and also the customers. Pros Having used Build Ops going on my second year now, I will say that there are a lot of features I really like. It's very handy for the technicians to be able to get their own PO numbers most of all. It is also nice to have a history of all the work that has been done broken down by equipment. I also have enjoyed getting to use the AI feature to put more information on the invoices we send out. It saves me a ton of time in writing up the report. Cons I don't have any real issues with Build Ops that wouldn't exist with any similar service. Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any software we were using in this capacity. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps It was a good combination of features we were looking for and a competitive price. Review Source BM Bruce M. HVAC technician Facilities Services Used the software for: 1-2 years ### "Lots of options, but can be glitchy" April 20, 2026 4.0 It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. Review Source AB Amy B. Senior Accountant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Frustration Galore" April 14, 2026 2.0 I'd rather get a root canal once a week than have to work in BuildOps. The amount of time spent waiting is absolutely ridiculous. Pros Personally, I don't like BuildOps at all. I really don't see any pros to using this system.......... Cons Almost daily there is an issue with one thing or another and it takes forever to get the issue resolved. Review Source SH Shannel H. Dispatcher Recreational Facilities and Services Used the software for: 1-2 years ### "BuildOps is #1" April 14, 2025 5.0 Excellent, user friendly, customer service is on top of it. If you have an answer someone is looking into right away. They always follow up to see how things are going. Pros The help support is amazing, If you need anything someone is there promptly and efficiently. Its a very user friendly program and highly recommend to any company looking for a new program, give BuilOps a try. Cons There is only one thing I would like to change is once a PO is created if you could change the vendor. Other than that no complaints. Review Source AM Aaron M. Project Manager Construction Used the software for: Less than 6 months ### "Project Manager" February 4, 2025 1.0 The software’s capabilities were misrepresented, and the implementation timeline was severely underestimated. The company failed to meet any deadlines, resulting in wasted time and financial loss. Now, they are completely unresponsive. Save yourself the frustration—don’t waste your time or money. Pros Don’t fall for the sales pitch. After we paid, they started telling us that certain features weren’t possible. When we pointed out that these capabilities were promised during the sales presentation, their response was simply, 'I’ve had multiple people say that to me.' Extremely disappointing and misleading. Cons There are no pros. The customer service and technical support are nonexistent. Review Source CM Christine M. Accounting Manager Construction Used the software for: 1-2 years ### "RC Maintenance Holdings Review of BuildOPs" June 22, 2023 4.0 Pros Easy to use for office staff and field staff. One place to communicate for all needs of services. Very easy to learn for everyone and BuildOps staff is very helpful. BuildOps is very accommodating to our business and concerns to operate smoothly. Efficiently is a major improvement with BuildOps. Cons I believe depending on the field of business, BuildOps will always need improvements to accommodate each business needs. All businesses to not operate the same, there will always be request to change or add features. Unfortunately, our type of business is always a request to add. I cannot say there is something least likely of the software, as all our request have been answered or is in progress to create it better. Review Source BC Brad C. Service Sales Manager Construction Used the software for: 6-12 months ### "Feedback from the Field" April 7, 2023 4.0 Overall, our experience has been good with BuildOps. There will always be room for improvement, but it has been my experience that BuildOps is open to feedback and is constantly pursuing ways to do things differently and better, which is important to us. Pros First off, I would like to thank the BuildOps Team for developing a powerful platform for us to build our business upon. There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.The Dispatch Board is what I like most about BuildOps. It is the equivalent of my MS Outlook Calendar, as I am in it all day, every day, and it is what I use to prioritize what needs be done daily and weekly. Cons While there have been some good developments on the reporting side of BuildOps, it is imperative that the reporting functionality is improved. BuildOps is our primary platform, and where all of the information we need to understand our business and make strategic decision resides. Therefore, we need to have quick, easy to access, and most importantly accurate reports. Unfortunately, that isn't the case, yet.I would also like to see some improvements on the invoicing of Service Agreements. Ideally, the workflow for invoicing recurring billing would be the same as all other service invoicing. This would be very beneficial for us.Also, as a smaller company, our management team performs several different roles. As such, we are often out on-the-road, and with customers. So, it would be nice if BuildOps Mobile allowed our leaders to see visit summaries from the app, so we would have instant access to the information, to more efficiently and effectively keep our customers updated, without having to pull out our computers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.