--- title: "BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BuildOps the right Electrical Contractor solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194155/BuildOps/reviews/" page_type: "reviews" language: "en" --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of BuildOps Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be.“ April 15, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job.“ April 15, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical.“ April 14, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This can make it harder to quickly pull insights or track performance without additional effort.“ April 15, 2026 SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 MS Mike S Service SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The onboarding process was very rough. When entering assets from the app, it can take a long time to load. “ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha J. Vice President of Operations Construction Used the software for: 6-12 months ### "Great Choice for our Business" March 25, 2024 4.0 Overall, our experience has been positive. There are certainly things we learned along the way that we wish we did differently during implementation but overall we are happy with our purchase and feel we made the right decision for our business moving forward. The customer support team is incredible and very responsive when we have issues or questions. They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see in a software that is the heart of your business. We see BuildOps as a partnership and are excited for our future with them. Pros We liked that BuildOps still has a week view on their dispatch board, not just a daily view. This is helpful when projecting out work and building a tech's schedule. The technician's mobile app clearly had a lot of time and research put into it and it shows...it is intuitive to use and clean. The one-click invoicing has been an incredible time saver for the billing team and was an immediate improvement we saw. Overall, we also were drawn to BuildOps' customer focused model and the attitudes of their team members. Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many meetings as needed to make sure we were making the right decision and throughout the implementation process. The built in quoting module has made getting quotes out to customers and tracking outstanding quotes so much simpler. Cons The dispatch board while good still has a bit to go to be great, if you choose to release calls individually there is only one way to do that when there are so many other actions that we are given 2-3 ways to accomplish them. We also wish we could arrange the names on the dispatch board ourselves instead of being locked into alphabetically. Editing an already active service agreement is also kinda clunky and requires some repetitive data entry and could be improved. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps BuildOps was the only product to offer a week-view of the dispatch board and felt like the best fit for our company. Their corporate values closely align with our own and you could tell how much they focus on product support and development. We also chose BuildOps because they prioritize their updates based on user feedback. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We switched from ESC by FieldEdge. ESC is an on-prem software and we were looking to make the switch to something cloud-based. ESC was also no longer receiving any feature enhancements - only bug fixes and security updates. Review Source LD Les D. Book Keeping Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Our team likes BuildOps" March 19, 2026 5.0 Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none! Pros Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed Cons Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing BuildOps Not enough features that we needed. Most other products are service bases but BuidOps works well for project management Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Not enough power or features in Service Fusion Review Source cB chelsea B. accountant Utilities Used the software for: 1-2 years ### "it is ok at best" April 20, 2026 3.0 Pros The Project Management module is not user-friendly. Completing a change order requires too many steps, which discourages us from utilizing this module. While it is cheaper than other operational software, it does offer good value for the money. However, the application of sales tax to invoices is inconsistent. Each month, we have to reconcile to determine which invoices were incorrectly charged sales tax despite being exempt. Additionally, the syncing between our operations and finance software is not consistently reliable. The Purchase Order workflow lacks the necessary automation for manual tasks. We need a bi-directional flow between SAGE and BuildOps. Furthermore, the payment processing system does not allow the business to choose how to handle the absorption of processing fees. Review Source MS Mike S. Service Sales Construction Used the software for: 6-12 months ### "The good the bad the ugly" April 20, 2026 4.0 OVerall I would say a vast improvement from what we had. There are alot of improvements that can be made still. Pros when inputting data from the web, how quickly it updates across the whole data base and the app. Within seconds Cons The onboarding process was very rough. When entering assets from the app, it can take a long time to load. almost not worth doing while onsite for walk throughs. Not being able to quote PM contracts in the software Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) More friendly for the field and office outside of accounting Review Source JH Jennifer H. Service Billing Administrator Construction Used the software for: 2+ years ### "BuildOps is the best software I've worked with." April 14, 2026 5.0 Overall, my experience with BuildOps has been positive. It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business. Pros We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours. Value for Money BuildOps delivers solid value, particularly for companies managing high volumes of service work and invoicing. The ability to centralize dispatching, job tracking, invoicing, and reporting in one platform reduces the need for multiple systems. That said, the cost may feel high for smaller teams or those not fully utilizing all modules. Learning Curve There is definitely a learning curve. The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes time. However, once users are trained (BuildOps Academy was helpful), the efficiency gains are noticeable. Ongoing support and training resources make a difference. Security BuildOps appears to follow standard security practices with role-based permissions and controlled access. From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity. Invoicing This is one of the stronger areas. Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online. The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow. Some edge cases (like tax inconsistencies or invoice status syncing) can require troubleshooting. Tracking Job tracking, technician activity, and service history are all well-documented within the system. It provides strong visibility into job progress, which helps both operations and accounting stay aligned. Reporting is useful, though sometimes requires manual validation when reconciling with accounting data. Payment Processing Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections. However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly. Project Management For service-based work, BuildOps performs well in managing jobs, scheduling, and workflows. It may be less robust for large-scale project management compared to dedicated construction/project software, but for service operations, it covers the essentials effectively. Overall BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. Cons One of the more challenging aspects is when system updates or changes are made during working hours. These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical. Additionally, some updates feel like they could benefit from more thorough beta testing before being released, as occasional issues or inconsistencies arise that require extra time to troubleshoot. Advance notice and more off-hours deployments would help minimize these disruptions. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) The decision was made before I started here. Review Source PB Pam B. Controller Construction Used the software for: 6-12 months ### "Don’t waste your money " December 22, 2025 1.0 Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported. Pros There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required. Cons Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Thought it would provide a better overview of projects Review Source DP Doug P. Project Manager Construction Used the software for: 1-2 years ### "Project Manager" April 20, 2026 4.0 It's been good. I have seen improvements over the last 2 years that I have worked with it. I have seen one or two of my suggestions implemented. Pros Project forecasting is a big plus for us. I also like some of the customer reports we have created for us. Cons The tasks functionality needs work. It's basically unusable as it sits. We also do not have a good way to print or export an individual job's forecast. There are a number of pages I have stumbled on that create a table with no way to print or export the data. I would think this functionality would be easy to add. I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center. The last time I called, I got the impression that it has been relocated to south Asia? Review Source BK Ben K. Service Manager Facilities Services Used the software for: 6-12 months ### "Review Title " April 27, 2026 4.0 The most intuitive software I have used to date. Allows data tracking well beyond what I have used in the past. The dispatch board is very nice and easy to track the jobs/techs. Pros Customer Support. I am not perfect and the Buildops crew has been kind and eager to help with every request that I have, often user error and not an issue with buildops. Cons Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) It was not my decision. I am happy we did. Review Source MW Melissa W. Office Manager Construction Used the software for: 2+ years ### "Overly complicated and costly" April 14, 2026 3.0 We have been with Buildops for 2 years and there are many aspects of the software that are still cumbersome and overly complicated. I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details (smaller companies) Pros The ease of invoicing with the autocorrection of the invoice summary. It helps to explain in layman's terms that is easy to understanding for the AP department. Cons Cost-very expensive Overcomplication of service contracts and seeing pricing Lots of steps for PO's, entering the service contracts, and adding new job/visits Profitability is difficult to determine on contracts Review Source JM John M. Forman Construction Used the software for: 6-12 months ### "Lot better than tge other guys" April 16, 2026 4.0 Fairly easy but there has been a lot of problems recently. Thankfully tge team has responded to our issues quickly Pros Ease of storage and utilizing files on app. Easy to navigate between screens and fields. Responsive customer service. Cons Janky if not on strong signal. Multiple issues over the past few weeks. I would like a way to modify after the fact after I close job. Review Source CH Curtis H. Owner Construction Used the software for: 6-12 months ### "Buildops Thumbs Up!" September 19, 2024 5.0 Overall experience has been good and the software has defiantly helped our business be more proficient. Pros I like how robust the software is and how customizable it is to fit your needs. It has really helped us stay on top of things and not let things slip through the cracks. Cons There is some bugs from time to time and sometimes support is a little slow to solve the problem. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps Buildops seemed to be more geared toward commerical contractors than the others. Switched from [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Service box was not nearly as robust but it was also 1/10th the cost. We were looking for a more robust software we could grow with. Review Source MM Marci M. General Manager Construction Used the software for: Less than 6 months ### "Rock Solid Commercial HVAC Software" August 30, 2024 5.0 Our implementation went smoothly. We had some hiccups getting information out of our previous software, but we were able to transfer the information in sections, which was helpful. Technical support has been great so far and our customer representative is fantastic. Pros Simple navigation and user friendly interface. Clean, well organized pages with easy to see information. This program easily handles our larger client asset lists and service agreements. Technician communication with dispatch is easy with job flags and our integration with QBO has been seamless. Cons I would like the ability to send customer statements from BuildOps. We use an outside accounting firm, so it's not possible for us to pop into Quickbooks to send those out. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BuildOps Service Fusion was too small and Field Edge had some work flow issues. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) ServiceTitan wasn't handling our commercial customers well. Longer projects would get lost off our dispatch board. Locations with large numbers of assets would get bogged down and were difficult to manage. The invoice workflow is best for one day jobs - anything longer would take much more supervision. Review Source AM Aisha M. Operations Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "BDI & BuildOps" September 24, 2024 5.0 Pros The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process. BuildOps Academy is an amazing ongoing knowledge center and the quick 24/7 customer service is comforting. Cons Bugs and technical issues but this is just life. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Reason for choosing BuildOps BuildOps was more expensive but better serves our needs Review Source JS Jackie S. Office Administrator Construction Used the software for: 1-2 years ### "No regrets - Great product " May 18, 2023 5.0 GREAT Implimentaion and learning of new software is always going to be stressful, but in my opionion this experience did not have me overwhelmed, everything was explained, no question was too stupid (and I asked alot of questions), and not affraid to say if they don't know the answer.....but they will find it for you I wouldn't say it was a fun experience, but we had some fun during the process. The team at BuildOps come with knowledge and great personalities. The follow up and support is great. Pros The intergration between the mobile/technicians and the Office/web has provided us with the ability to monitor job status & invoice in a more timely manner with less time/material errors. Dispatching is easy and is instantanious to the tech. Ability to add job notes and forms, customer notes & property notes is very helpful. Great Customer service - advising of updates, support for issues with timely response, willingness to take customer/user ideas for future enhancements and making continuous improvements to the system.The efficiency of the program (over the last one used) probably save the hiring of a person in the office. Cons Overall theres nothing major on the dislike list, there are a few places that still need tweaking Defaulting tax, vendor section could be better (but is functional), better admin access to certain functions and template designs would be a plus Implimentation had a few problems the biggest one to overcome was we were set to switch just as covid shut down the world, so we went from having on site to remote set up. BuildOps manged to get it all set up, train the staff via zoom and lots of calls and we were up and running within the timelines provided. We did experience a few issues with the accounting because of the previous software but BuildOps worked with us and found the right people to help with the situation Reason for choosing BuildOps Management reviewed many options, when it was narrowed down to a couple I was included in the final review. BuildOps integration with mobile, comprehensive dispatch board, customer set up and invoicing sold me. Management and accounting liked the intergration with Quick Books ( used prior to switch to Jonas) Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) The product we were using was not user friendly, did not have a fully functional mobile aspect (not app based) had many redundacies and limited functionality, constant errors after updates and limited customer service made us start reconsidering ( only a year in) Review Source EL Evan L. Customer Success Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great product that has completely digitized our office and streamlined our business" December 20, 2023 5.0 Very positive. Especially the customer service! Any issue I have is responded to immediately and I am communicated too during the entire process so I know the BuildOps team is working diligently to fix it. Pros Filters. I love being able to narrow my searches until I am looking at just what I want. For example, My bosses wanted to see if there were any jobs that got approved but where never assigned to a job or otherwise acted on. The idea being maybe a customer said "yes please do this work" and it just fell through the cracks. With 10 different filters I was able to narrow down all the quotes we have in our system to just a handful that met the requirements and from there it was easy to find out the story behind each one and whether it needed to be followed up on or cancelled. Big time saver and made me look like a genius. Cons As a dispatcher, from the dispatch board I should be able to manually manipulate the job boxes even after the tech starts the job. The way I think the logic should work is this: Tech has their day populated by the dispatcher with 3 jobs A B C. Maybe he gets to all three or maybe he only gets to the first two or maybe job D comes in as an emergency and takes priority over jobs B and C. If I initially booked job A as a four hour job but he did it in three hours I want to be able to make that jobs box three hours on my dispatch board. It looks clunky and doesn't tell you good information at a glance if the job box size stays to what you originally dispatched it as. With plumbing 9 out of 10 jobs we have NO idea how long the tech will take. He might have an all day job that he gets dispatched too and it turns out one of the tenants that needs to provide acccess for a leak investigation up and forgot we were coming and went to work. So now this job is cancelled and needs to be rescheduled and instead of being an all day job the tech was only traveling/working form like 8-9:45am... I should be able to snap the job box back to 9:45am when right now it stays stuck at 4pm. When I used to dispatch, there was the time the technician recorded, the time I as the dispatcher recorded, and upon reviewing those two times the boss then bills the customer. Usually they are in sync but every so often there could be a disparity in which case maybe the boss needs to ask why the tech put 2 hours and the dispatcher says its an hour and a half. I have strong feelings as a dispatcher that at the end of the day I want my board to look exactly like how I think it should be with each job box fit into the time that I think it should be. 90% of the time it will match closely with what my tech put as well. And that other 10% well then we can see, maybe they forgot to start working at the right time or maybe they misread the clock ect... Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Job change. I prefer BuildOps to service titan. I felt like Service Titan tried to automate too much and got me in trouble because I would tentatively put a job on a tech because that is plan 1 of 3 and next thing you know that person is getting a text or email saying we are on the way. Its like NO I haven't confirmed that yet, I was just trying to lay out the jobs! \[sensitive content hidden\] was terrible from day 1 and I prefer not to think about it ever. Review Source KW Ken W. Security Specialist / Project Manager Telecommunications Used the software for: Less than 6 months ### "BuildOps offers great features to help managet Techs and projects" July 17, 2023 5.0 Overall, BuildOps seems very adaptable to our needs. Tech Support is readily available to assist with issues that mostly turn out to be user error. BuildOps allows us to make suggestions to their Development Team. These suggestions can make what we consider improvements or new features to the system to allow us to operate the software more efficiently. Pros BuildOps allows us to see the status of the Field Techs live and at a glance. We can better manage our staff as it is not difficult to see total hours worked in a week by individual. Quoting is very customizable and adaptive to our needs. Cons There are some issues that we, as new users of the system, need to work out and those can be challenging. But those issues are more due to our Company's learning curve than a problem with Build Ops Reason for choosing BuildOps Ease of use and ability of customization. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) We were using multiple systems that would double the data entry necessary to do the job that was not "real-time". We wanted to keep our Techs and Office Staff doing their job, not doubling up on paperwork. Review Source KZ Kaitlin Z. Office Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Commercial HVAC Review" July 25, 2023 4.0 Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with ease. The issues we have are typically minor and can be worked around or ignored when necessary. The BuildOps team is always open to suggestions and does work to put them onto future software releases when enough of their customers are interested. BuildOps is the best commercial-focused software on the market. Pros BuildOps has been great for improving our workflows, recordkeeping, and reporting. Fairly easy for technicians to learn the mobile app and it has greatly improved communication between technicians and the office. It has also reduced our lag time between job completion and customer invoicing. Cons Some areas of functionality where users with full permissions cannot edit basic things can be frustrating. For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system. Same inability to delete a visit, a PO, an invoice, or a quote. Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there being limits on the invoice layout options. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps The other options we found were very residential-oriented and did not have the functionality we needed as a commercial-only company. BuildOps was much better suited to our needs. Review Source DM Dorothy M. CFO Construction Used the software for: 2+ years ### "Chief Financial Officer" November 30, 2023 5.0 I could not be happier with my decision to enter a partnership with Buildops. They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the customer support is prompt and professional. I highly recommend Buildops because they are consistently innovating with the newest technology. Their Platform has allowed our company to streamline and become more efficient with our processes. They are always open for the client to give suggestions on how to make their product better. Their overall product is top-notch, but more over, they understand and care about their clients needs! Pros User friendly modules, especially the dispatching and the mobile app for Techs. The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a different module. Cons The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing. Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing BuildOps Simpro sales group sold us on a product, but did not deliver Switched from [DoorPack Software](https://www.capterra.com/p/125537/DoorPack-Software/) Old technology, deficient in all aspects of their platform. Review Source PS Patrick S. Maintenance Manager Construction Used the software for: 1-2 years ### "BuildOps Inputter" April 20, 2026 4.0 Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain asset. Pros It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets. Cons BuildOps, could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy. Review Source RB Ronnie B. COO Construction Used the software for: 1-2 years ### "Been trying to implement for a year and still not working!" December 11, 2025 1.0 Horrible experience!! Been trying to implement for a year and still not working! Cons Been trying to implement for a year and still not working! Review Source PM Peter M. Hvac service technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Technology " April 14, 2026 3.0 Again just starting and i believe like anything once i get more comfortable with it i will enjoy it more Pros Just had a few months to work with but i think the most i like about is being able to add information of ac units to account Cons Takes longer to close ticket as there is alot if information we can input and things we can see on ticket , and longer to find ticket in past present and future. Review Source AM Aaron M. Project Manager Construction Used the software for: Less than 6 months ### "Project Manager" February 4, 2025 1.0 The software’s capabilities were misrepresented, and the implementation timeline was severely underestimated. The company failed to meet any deadlines, resulting in wasted time and financial loss. Now, they are completely unresponsive. Save yourself the frustration—don’t waste your time or money. Pros Don’t fall for the sales pitch. After we paid, they started telling us that certain features weren’t possible. When we pointed out that these capabilities were promised during the sales presentation, their response was simply, 'I’ve had multiple people say that to me.' Extremely disappointing and misleading. Cons There are no pros. The customer service and technical support are nonexistent. Review Source ZD Zac D. Estimator Construction Used the software for: Less than 6 months ### "Solid System for a New Hire except for the Tutorial AI Narrator" August 19, 2024 4.0 Overall positive - but like any CRM takes some getting used to. As someone new to the construction industry I’d say it’s been a solid system so far. Pros The customer service. I had a question and the response from the representative was honest and personable. The solution was clear, concise, and exactly snag what was needed. Cons The Narrator to tutorials. I would strongly recommend hiring someone from voice123 or voicebunny to do the voice over work. AI can do a lot but it can’t do narration. The tutorial is for new hires one of the 1st and regular voices they hear. It’d be a win/win Review Source JJ Jarod J. Service Manager Construction Used the software for: 1-2 years ### "Howe Inc. Build Ops Review " August 2, 2024 3.0 We have been with build ops for some time. The over all experience has been a challenge and we love the program and how its slowly getting better. We could use more attention and support as our customer support person is very very busy. Pros Seems like the company is evolving and I have enjoyed seeing the directions its going. Cons The steps are there for it to be great. We still struggle with full integration and feel like there are still areas for improvement. Better reports better deficiency tracking. Automated text and communications with customers. All stuff we see available by competitors. We also have a very very busy support person. Hes extremely awesome when we get his attention but feel like more over all support would be incredible. Mobile support and navigating its very difficult from the office side. Review Source Response from BuildOps August 9, 2024 Thank you so much for your feedback and continued support of Build Ops! We're happy you’ve noticed our progress and truly appreciate your understanding as we work to improve our product features and support availability. I will follow up with your customer success manager to see how we can help. VR Verified Reviewer Virtual Assistant Industrial Automation Used the software for: 6-12 months ### "Ease of usage and very responsive support team." November 28, 2023 5.0 I've been using BuildOps mainly to consolidate our field reports and it was easy to do. The step by step guides are easy to follow. You can easily get a hang f working around the system itself. There are also channels where you can get information you need like their support centers, email updates and the communities. Pros It is very easy to use, straightforward and there almost 0 lag when it comes to task processing. Also I like their support center - the techs are very responsive and helpful. Cons Maybe the issues reported from Mobile App users. Have not experienced it yet but with my experience I can't think of any cons at the moment. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.