--- title: "BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BuildOps the right Electrical Contractor solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/194155/BuildOps/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BuildOps 4.3 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BuildOps Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be.“ April 15, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job.“ April 15, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical.“ April 14, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This can make it harder to quickly pull insights or track performance without additional effort.“ April 15, 2026 SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 MS Mike S Service SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The onboarding process was very rough. When entering assets from the app, it can take a long time to load. “ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 177 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Service Manager Used the software for: Less than 1 year ### "Review Title " April 29, 2026 4.0 The most intuitive software I have used to date. Allows data tracking well beyond what I have used in the past. The dispatch board is very nice and easy to track the jobs/techs. Pros Customer Support. I am not perfect and the Buildops crew has been kind and eager to help with every request that I have, often user error and not an issue with buildops. Cons Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now. Review Source R Reviewer Accounting Used the software for: 1-3 years ### "BuildOps is great for a service" April 28, 2026 4.0 I can get online help right away. There are times that BuildOps can be very difficult. Requires lots of training. I don't believe it's user friendly Pros BuildOps is very progressive in some fields. You can also have all your company information all in 1 accounting system Cons Not being able to delete incorrect info, it has to be archived "in a sense" but that fills BuildOps with too much data Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency" April 27, 2026 2.0 Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. Pros The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh Cons The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Buildops has been great!" April 24, 2026 5.0 We have had a great experience so far with BuildOps. Our account manager \[sensitive content hidden\] has always been so helpful. Pros There is 24/7 help available if needed. I also appreciate being able to ask AI something and get an answer quickly. Cons There were some glitches that made the program run slow but other than that, it has been great! We were able to reach out and get help right away. Review Source R Reviewer Mechanical Service Technician Used the software for: 3-5 years ### "Build ops review" April 22, 2026 3.0 Pros \-Ease of use for techs in the field -AI recommendation generation -Auto fill assets from data tag pictures Cons \-Limitations on mobile app from a management / dispatch standpoint -Inability to separate customer lists by department / location Review Source R Reviewer HVAC technician Used the software for: 1-3 years ### "Lots of options, but can be glitchy" April 21, 2026 4.0 It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. Review Source R Reviewer Maintenance Manager Used the software for: 1-3 years ### "BuildOps Inputter" April 21, 2026 4.0 Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain asset. Pros It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets. Cons BuildOps, could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy. Review Source R Reviewer Service Sales Used the software for: Less than 1 year ### "The good the bad the ugly" April 21, 2026 4.0 OVerall I would say a vast improvement from what we had. There are alot of improvements that can be made still. Pros when inputting data from the web, how quickly it updates across the whole data base and the app. Within seconds Cons The onboarding process was very rough. When entering assets from the app, it can take a long time to load. almost not worth doing while onsite for walk throughs. Not being able to quote PM contracts in the software Review Source R Reviewer Vice President Used the software for: 1-3 years ### "With some work, you will see the benefits on the other side of implementation" April 21, 2026 4.0 Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. Pros I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. Cons I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. Review Source R Reviewer accountant Used the software for: 1-3 years ### "it is ok at best" April 21, 2026 3.0 Pros The Project Management module is not user-friendly. Completing a change order requires too many steps, which discourages us from utilizing this module. While it is cheaper than other operational software, it does offer good value for the money. However, the application of sales tax to invoices is inconsistent. Each month, we have to reconcile to determine which invoices were incorrectly charged sales tax despite being exempt. Additionally, the syncing between our operations and finance software is not consistently reliable. The Purchase Order workflow lacks the necessary automation for manual tasks. We need a bi-directional flow between SAGE and BuildOps. Furthermore, the payment processing system does not allow the business to choose how to handle the absorption of processing fees. Review Source R Reviewer Client services Used the software for: Less than 1 year ### "New user and happy!" July 8, 2024 5.0 It’s been a great experience so far. We just started the implementation and use process. So far so good Pros The ease of use and integration of new technology. Cons Getting to pipeline is a little difficult, but I might just not see it. Review Source Les D. Book Keeping Used the software for: Less than 1 year ### "Our team likes BuildOps" March 24, 2026 5.0 Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none! Pros Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed Cons Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team Review Source R Reviewer Service Billing Administrator Used the software for: 3-5 years ### "BuildOps is the best software I've worked with." April 16, 2026 5.0 Overall, my experience with BuildOps has been positive. It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business. Pros We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours. Value for Money BuildOps delivers solid value, particularly for companies managing high volumes of service work and invoicing. The ability to centralize dispatching, job tracking, invoicing, and reporting in one platform reduces the need for multiple systems. That said, the cost may feel high for smaller teams or those not fully utilizing all modules. Learning Curve There is definitely a learning curve. The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes time. However, once users are trained (BuildOps Academy was helpful), the efficiency gains are noticeable. Ongoing support and training resources make a difference. Security BuildOps appears to follow standard security practices with role-based permissions and controlled access. From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity. Invoicing This is one of the stronger areas. Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online. The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow. Some edge cases (like tax inconsistencies or invoice status syncing) can require troubleshooting. Tracking Job tracking, technician activity, and service history are all well-documented within the system. It provides strong visibility into job progress, which helps both operations and accounting stay aligned. Reporting is useful, though sometimes requires manual validation when reconciling with accounting data. Payment Processing Payment tracking is effective, and integration with credit card and EFT processing helps streamline collections. However, reconciliation between BuildOps and accounting systems can occasionally require extra attention to ensure totals align perfectly. Project Management For service-based work, BuildOps performs well in managing jobs, scheduling, and workflows. It may be less robust for large-scale project management compared to dedicated construction/project software, but for service operations, it covers the essentials effectively. Overall BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. Cons One of the more challenging aspects is when system updates or changes are made during working hours. These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical. Additionally, some updates feel like they could benefit from more thorough beta testing before being released, as occasional issues or inconsistencies arise that require extra time to troubleshoot. Advance notice and more off-hours deployments would help minimize these disruptions. Review Source R Reviewer Project Manager Used the software for: 1-3 years ### "Project Manager" April 21, 2026 4.0 It's been good. I have seen improvements over the last 2 years that I have worked with it. I have seen one or two of my suggestions implemented. Pros Project forecasting is a big plus for us. I also like some of the customer reports we have created for us. Cons The tasks functionality needs work. It's basically unusable as it sits. We also do not have a good way to print or export an individual job's forecast. There are a number of pages I have stumbled on that create a table with no way to print or export the data. I would think this functionality would be easy to add. I also think that you should create a self-service web page that allows users to submit a support ticket rather than having to use your phone center. The last time I called, I got the impression that it has been relocated to south Asia? Review Source Pamela B. Controller Used the software for: Less than 1 year ### "Don’t waste your money " December 26, 2025 1.0 Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported. Pros There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required. Cons Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Overly complicated and costly" April 16, 2026 3.0 We have been with Buildops for 2 years and there are many aspects of the software that are still cumbersome and overly complicated. I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details (smaller companies) Pros The ease of invoicing with the autocorrection of the invoice summary. It helps to explain in layman's terms that is easy to understanding for the AP department. Cons Cost-very expensive Overcomplication of service contracts and seeing pricing Lots of steps for PO's, entering the service contracts, and adding new job/visits Profitability is difficult to determine on contracts Review Source R Reviewer Forman Used the software for: Less than 1 year ### "Lot better than tge other guys" April 17, 2026 4.0 Fairly easy but there has been a lot of problems recently. Thankfully tge team has responded to our issues quickly Pros Ease of storage and utilizing files on app. Easy to navigate between screens and fields. Responsive customer service. Cons Janky if not on strong signal. Multiple issues over the past few weeks. I would like a way to modify after the fact after I close job. Review Source R Reviewer Sales Admin Used the software for: 3-5 years ### "Buildops Review - Bay City Boiler" April 21, 2026 5.0 Overall, I like buildops, even though it could be improved. It's easy to use, and I learned how to use it quickly when I first started working at my job. The only issues I have is the customer service from buildops and when it gets really slow sometimes. Pros I like how buildops is easy to navigate through and nicely organized for me to use. I can move through everything quickly while multitasking with my emails. Cons Sometimes it can lag, and customer support can be better. I feel like it takes several days for an issue to be resolved. A year or two ago, it was easier to get a hold of somebody through a phone call. Review Source R Reviewer Office Administrator Used the software for: 1-3 years ### "No regrets - Great product " May 19, 2023 5.0 GREAT Implimentaion and learning of new software is always going to be stressful, but in my opionion this experience did not have me overwhelmed, everything was explained, no question was too stupid (and I asked alot of questions), and not affraid to say if they don't know the answer.....but they will find it for you I wouldn't say it was a fun experience, but we had some fun during the process. The team at BuildOps come with knowledge and great personalities. The follow up and support is great. Pros The intergration between the mobile/technicians and the Office/web has provided us with the ability to monitor job status & invoice in a more timely manner with less time/material errors. Dispatching is easy and is instantanious to the tech. Ability to add job notes and forms, customer notes & property notes is very helpful. Great Customer service - advising of updates, support for issues with timely response, willingness to take customer/user ideas for future enhancements and making continuous improvements to the system.The efficiency of the program (over the last one used) probably save the hiring of a person in the office. Cons Overall theres nothing major on the dislike list, there are a few places that still need tweaking Defaulting tax, vendor section could be better (but is functional), better admin access to certain functions and template designs would be a plus Implimentation had a few problems the biggest one to overcome was we were set to switch just as covid shut down the world, so we went from having on site to remote set up. BuildOps manged to get it all set up, train the staff via zoom and lots of calls and we were up and running within the timelines provided. We did experience a few issues with the accounting because of the previous software but BuildOps worked with us and found the right people to help with the situation Review Source R Reviewer Member Used the software for: Less than 1 year ### "The most valuable tool" November 29, 2023 5.0 BuildOps is a great partner. Everyone we've worked with so far has been extremely helpful and knowledgable about the product. We couldn't be more happy with choosing BuildOps. Pros Being that this was our third service software, we wanted to be positive that this was the right fit before signing up. The sales team was very honest from the beginning, which we really appreciated. They took more of a consultant role showing us what features would greatly help us and also explained some of the features that may not work for us. Once we were comfortable moving forward, the implementation team took over, and guided us through setting everything up for success. The implementation process was miles ahead of the other companies we worked with. We got many training sessions, and a dedicated person to manage our implementation of the product. Implementation took a couple months to get everything set up, as well as get us trained since the software has so many features and is extremely customizable, but it was well worth the wait. We have now been live with the software for about 2 months. We have streamlined our operations in nearly every aspect in just a couple months. The amount of time saved from avoiding double entry in Quickbooks online is huge. The software has everything we need (and a lot more), and it just works. It's hard to believe we worked any other way at this point. Cons No real cons so far. There has been a couple minor hiccups since we've started but tech support always responded extremly quick and got the issues resolved. Review Source R Reviewer Office Coordinator Used the software for: 1-3 years ### "Commercial HVAC Review" July 26, 2023 4.0 Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with ease. The issues we have are typically minor and can be worked around or ignored when necessary. The BuildOps team is always open to suggestions and does work to put them onto future software releases when enough of their customers are interested. BuildOps is the best commercial-focused software on the market. Pros BuildOps has been great for improving our workflows, recordkeeping, and reporting. Fairly easy for technicians to learn the mobile app and it has greatly improved communication between technicians and the office. It has also reduced our lag time between job completion and customer invoicing. Cons Some areas of functionality where users with full permissions cannot edit basic things can be frustrating. For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system. Same inability to delete a visit, a PO, an invoice, or a quote. Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there being limits on the invoice layout options. Review Source R Reviewer CFO Used the software for: 3-5 years ### "Chief Financial Officer" December 1, 2023 5.0 I could not be happier with my decision to enter a partnership with Buildops. They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the customer support is prompt and professional. I highly recommend Buildops because they are consistently innovating with the newest technology. Their Platform has allowed our company to streamline and become more efficient with our processes. They are always open for the client to give suggestions on how to make their product better. Their overall product is top-notch, but more over, they understand and care about their clients needs! Pros User friendly modules, especially the dispatching and the mobile app for Techs. The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a different module. Cons The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Build-Ops Impressed me from the beginning, then it failed miserably." May 15, 2023 4.0 Full Disclosure: After posting this review, Build-ops contacted me. There is a new management team and they apologized for our experience and immediately refunded the original deposit from May 2022. Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement build-ops. Ultimately we walked away and never went live with the software. The constant need for workarounds of their software when I was "sold" on the idea of CUSTOMIZATION. This software was designed for a very specific industry and a very specific client and I would guess that company did not purchase it and the developer is marketing it as a customizable service software solution. Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came from a high school business class and the customer CANNOT modify it, what are we actually paying for? There are no custom forms, its a single column list of text, checkboxes etcc..So you would think after expressing all this the implementation manager would get some help.. no, they let him squirm and struggle.. I'm glad we walked away, Pros The software with everything including a high price tag!? Build op certainly is powerful enough to propel a 5 person company to a 500 person company with ease. Boatloads of configurable options, custom forms and reports with scheduling options to directly convert results to a work order. The software lets you use a global search box, has equipment/asset tracking and OCR which may or may not work for you. The heart of this software is the customer "service agreement" portal, setting up recurring services, tracking estimates, PO's and work orders, utilizing the "price book" and handling renewal associated with the agreement Cons Customer facility/site cannot be renamed without losing their history. Quote template is NOT customizable. Reporting is fancy pie charts and bar graphs with useless information. Has no real data, like how many customer have not performed a service in the last 12 months??The mobile app is so limited in its functionality, unless you like a one and done type jobs. Even an admin user has about 5 options for usage. Scheduling jobs isis cumbersome with many steps that cannot be undone if accidently categorized. The software REQUIRES a technician is assigned to anything that goes on the schedule. I have customers that schedule their services for the entire year, So in January I need to assign a tech to a job 12 months away. This makes no sense. Now you can create a job and mark it to be completed without assigning a tech, but it will never show on the calendar, it shows in a "job box" with all the other 500 things I need to do every day. The quote template CANNOT be customized. The software does not utilize a global quote template, however it can be copied/cloned and renamed with the new customer. So every quote you make needs to be made from scratch. Forms are generic and cannot be modified. During implementation we had to use constant workarounds to get the software to function. Review Source R Reviewer VP of Operations Used the software for: 1-3 years ### "Best Customer Service!" January 2, 2024 4.0 The Customer Service.... I cannot say enough about Customer Service with BuildOps. \[sensitive content hidden\] has been fantastic from the beginning, to \[sensitive content hidden\] , everyone that we have encountered have been great to work with. We weren't sold a product that was absolutely perfect. We were sold a product that we are excited to grow with. Pros The support that BuildOps provides is best in class. I cannot say that about any other company that we have partnered with. Someone is always there in a very timely manner. Cons We run into glitches quite often, which are typically fixed quickly with follow up on progress along the way. There are quite a few features we are still hoping will be added through collaboration with multiple teams throughout BuildOps. Since starting with BuildOps, many useful features have been added. I'm always excited to see what is next! Review Source R Reviewer VP., COO Used the software for: 1-3 years ### "Review by CJ Hansen Co., Inc." June 14, 2024 5.0 We have worked with Corrigo, Intuit and Results and compared to those three BuildOps has been excellent. Pros The thing we like most about BuildOps is that they listen and respond to our requests for modifications to the system. They, \[sensitive content hidden\], has been very Customer Friendly and while they have a "system" or SOP that must be followed, they are eager to learn about our gear grinder troubles and they work with us to fix them. Cons The initial on boarding was a challenge and the training was difficult. What we called a project they call a job. This lead to many misunderstandings and it can all be chucked up to a difference in our two languages. With their help we worked through all of it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.