# BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of BuildOps Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system. While there is a learning curve and occasional system quirks, particularly around updates and syncing with QuickBooks Online, the efficiencies gained in visibility, organization, and billing workflows have made it a valuable tool for our business.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be.“ April 15, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job.“ April 15, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical.“ April 14, 2026 JH Jennifer H Service Billing AdministratorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been a strong system for a commercial HVAC/R business like ours.“ April 14, 2026 AB Ashley B Department HeadConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This can make it harder to quickly pull insights or track performance without additional effort.“ April 15, 2026 SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 MS Mike S Service SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The onboarding process was very rough. When entering assets from the app, it can take a long time to load. “ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha J. Vice President of Operations Construction Used the software for: 6-12 months ### "Great Choice for our Business" March 25, 2024 4.0 Overall, our experience has been positive. There are certainly things we learned along the way that we wish we did differently during implementation but overall we are happy with our purchase and feel we made the right decision for our business moving forward. The customer support team is incredible and very responsive when we have issues or questions. They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see in a software that is the heart of your business. We see as a partnership and are excited for our future with them. Pros We liked that still has a week view on their dispatch board, not just a daily view. This is helpful when projecting out work and building a tech's schedule. The technician's mobile app clearly had a lot of time and research put into it and it shows...it is intuitive to use and clean. The one-click invoicing has been an incredible time saver for the billing team and was an immediate improvement we saw. Overall, we also were drawn to BuildOps' customer focused model and the attitudes of their team members. Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many meetings as needed to make sure we were making the right decision and throughout the implementation process. The built in quoting module has made getting quotes out to customers and tracking outstanding quotes so much simpler. Cons The dispatch board while good still has a bit to go to be great, if you choose to release calls individually there is only one way to do that when there are so many other actions that we are given 2-3 ways to accomplish them. We also wish we could arrange the names on the dispatch board ourselves instead of being locked into alphabetically. Editing an already active service agreement is also kinda clunky and requires some repetitive data entry and could be improved. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps was the only product to offer a week-view of the dispatch board and felt like the best fit for our company. Their corporate values closely align with our own and you could tell how much they focus on product support and development. We also chose BuildOps because they prioritize their updates based on user feedback. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We switched from ESC by FieldEdge. ESC is an on-prem software and we were looking to make the switch to something cloud-based. ESC was also no longer receiving any feature enhancements - only bug fixes and security updates. Review Source HE Holly E. Service Coordinator Construction Used the software for: 6-12 months ### "BuildOps Success " April 14, 2026 4.0 So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side. We are currently looking at developing Coast through as well. Pros The accessibility it is from both desktop and mobile side. It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing. Cons A major downfall we are running into is how our accounting software integrates with . We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business. Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Easier field use, more information, quicker turnaround from the field to the office. Review Source SH Sabrina H. Sales Admin Construction Used the software for: 2+ years ### "Buildops Review - Bay City Boiler" April 17, 2026 5.0 Overall, I like , even though it could be improved. It's easy to use, and I learned how to use it quickly when I first started working at my job. The only issues I have is the customer service from buildops and when it gets really slow sometimes. Pros I like how is easy to navigate through and nicely organized for me to use. I can move through everything quickly while multitasking with my emails. Cons Sometimes it can lag, and customer support can be better. I feel like it takes several days for an issue to be resolved. A year or two ago, it was easier to get a hold of somebody through a phone call. Review Source WB Wade B. Mechanical Service Technician Construction Used the software for: 2+ years ### "Build ops review" April 21, 2026 3.0 Pros \-Ease of use for techs in the field -AI recommendation generation -Auto fill assets from data tag pictures Cons \-Limitations on mobile app from a management / dispatch standpoint -Inability to separate customer lists by department / location Review Source DD Dani D. Dispatcher Machinery Used the software for: 1-2 years ### "Thoughts since I have had Buildops " April 14, 2026 4.0 I do like - not sure what happened but the phone support has been horrible. Seems like the people on the line don't know the product and have to call back constantly. It wasn't like that when we first started Pros I liked the simplicity of it. It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly. Cons I think some things should " auto fill" to avoid so many steps in making a service ticket. I also think it's lacking like a reminder pop up or like quick reference for customers Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) no I didn't I was just affected by it - since i am the dispatcher Review Source JH Jeannette H. Accounting Construction Used the software for: 1-2 years ### "BuildOps is great for a service" April 27, 2026 4.0 I can get online help right away. There are times that can be very difficult. Requires lots of training. I don't believe it's user friendly Pros is very progressive in some fields. You can also have all your company information all in 1 accounting system Cons Not being able to delete incorrect info, it has to be archived "in a sense" but that fills with too much data Review Source DA Dana A. Customer Service Coordinator Utilities Used the software for: 1-2 years ### "Honest Review of BuildOps" April 20, 2026 4.0 is very convenient and it user friendly, although we have many heart aches when it comes to the slow performance of the website. Pros I like that everything is in one place. I can easily navigate and find things that I need. It is very convenient. Cons It is consistently slow. Sometimes I have to log out and back in to get it to work. There are times that documents or actions are not saved. Review Source BM Bruce M. HVAC technician Facilities Services Used the software for: 1-2 years ### "Lots of options, but can be glitchy" April 20, 2026 4.0 It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. Review Source MH Madison H. Office Manager Consumer Services Used the software for: 1-2 years ### "Buildops has been great!" April 23, 2026 5.0 We have had a great experience so far with . Our account manager \[sensitive content hidden\] has always been so helpful. Pros There is 24/7 help available if needed. I also appreciate being able to ask AI something and get an answer quickly. Cons There were some glitches that made the program run slow but other than that, it has been great! We were able to reach out and get help right away. Review Source PS Patrick S. Maintenance Manager Construction Used the software for: 1-2 years ### "BuildOps Inputter" April 20, 2026 4.0 Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain asset. Pros It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets. Cons , could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy. Review Source SA Susan A. Office Coordinator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Started Bad getting better" January 15, 2025 4.0 The on boarding was a horrible experience with our initial implementation team. Once we were assigned \[sensitive content hidden\] things have become so much better, they both went above and beyond to fix the many issues we were experiencing. Pros It is user friendly and has many options and always updating with new things. The customer support we receive from \[sensitive content hidden\] is also a huge help to us. Cons Too many steps to create a Purchase Order. Having to add the same property multiple times for each customer. We have multiple customers that will send us to the same property and we have to add the same property. It would be great if the property was created once so all the history of the property from the different customers would show up for our technicians to see. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) To have a more rounded program to allow for dispatching and tracking customer history. Review Source Response from BuildOps January 16, 2025 Thank you for your honest feedback. Good to hear that you're finding the platform user-friendly, feeling the benefits of our product updates and that your CSM is delivering the quality of service we pride ourselves on. Appreciate the recommendations on how our PO process can be improved! I'll pass that along to our product team. I’m sorry your onboarding experience didn’t start smoothly. I’m glad we could turn things around for you. Your feedback helps us improve, and we’re committed to making your experience even better. If there’s anything else we can do, please let us know! BB Bonnie B. Operations Success Manager Construction Used the software for: 1-2 years ### "Buildops Is Great" October 1, 2024 4.0 Overall capabilities of works well for our business. The amazing part about Buildops is the support that we receive from our CSM. Pros Very user friendly and how the system is broken out by sections. Cons I wish the report creation was a little easier to process. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Reason for choosing BuildOps Overall presentation and functionality was better. Switched from [Access Coins](https://www.capterra.com/p/70093/COINS/) Corporate Decision to change all of our companies on to one platform. Review Source ZB Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Service 1st Data Entry" September 25, 2024 5.0 Favorable in comparison to the last program used for the company. Everything done is available within Build Ops itself without having to jump in between programs. Pros Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple windows. Cons Just the loading will take longer than expected sometimes. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) Build Ops is more efficient for the company to use Review Source CW Chris W. Director of Operations Construction Used the software for: 6-12 months ### "Satisfied Customer" September 13, 2024 5.0 Overall a very positive experience. It is clear the team at is working hard to improve the product beyond its already impressive capabilities. Pros Ease of use, many options for work flow, excellent onboarding and continued support. Cons The job photo system needs some polish. Lacking the ability to set reminders and queue notifications. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BuildOps Workflow, and various product capabilities better matched our needs. Review Source JW Jason W. Assistant Service Manager Construction Used the software for: 1-2 years ### "BuildOps Review from Dane Electric." July 2, 2024 5.0 It took a bit to get our previous system transitioned over but since then - we have been very pleased. Our biggest hesitation was how our field guys would feel about the change. They were apprehensive at first but after a few weeks they have appreciated the change and are excited with how new things keep coming out. It seems to get better and better the more you educate yourself with the depth of the system. Pros The ease of use in all aspects is what drew us to their system. They have covered all the bases when it comes to a complete dispatching, project managing, quoting, customer retention, and invoice system. Cons We have yet to find something that we are not happy with or that we are not able to get the support we need to get it to work for us. Alternatives considered [YourTradebase](https://www.capterra.com/p/140632/YourTradeBase/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[iTrade](https://www.capterra.com/p/211549/iTrade/)[FieldAx](https://www.capterra.com/p/166574/FieldAx/) Reason for choosing BuildOps Because seemed to be the ones to have it ALL together in a complete package. They seemed to be the ones that desired most to set the industry standard in providing the Best overall product and support for those in the service industry that serves industrial, commercial, and residential customers. They have not disappointed or lacked in anything that they said they could deliver. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Didn't have all the bells and whistles that has. It was becoming outdated and was not cloud based. They were also not willing to work with our accounting department and how it is managed with the financial book keeping. Review Source CS Corey S. Member Construction Used the software for: Less than 6 months ### "The most valuable tool" November 28, 2023 5.0 is a great partner. Everyone we've worked with so far has been extremely helpful and knowledgable about the product. We couldn't be more happy with choosing BuildOps. Pros Being that this was our third service software, we wanted to be positive that this was the right fit before signing up. The sales team was very honest from the beginning, which we really appreciated. They took more of a consultant role showing us what features would greatly help us and also explained some of the features that may not work for us. Once we were comfortable moving forward, the implementation team took over, and guided us through setting everything up for success. The implementation process was miles ahead of the other companies we worked with. We got many training sessions, and a dedicated person to manage our implementation of the product. Implementation took a couple months to get everything set up, as well as get us trained since the software has so many features and is extremely customizable, but it was well worth the wait. We have now been live with the software for about 2 months. We have streamlined our operations in nearly every aspect in just a couple months. The amount of time saved from avoiding double entry in Quickbooks online is huge. The software has everything we need (and a lot more), and it just works. It's hard to believe we worked any other way at this point. Cons No real cons so far. There has been a couple minor hiccups since we've started but tech support always responded extremly quick and got the issues resolved. Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) The other companies did not have the right features for us, and some of the features did not work as well as intended. Review Source KW Ken W. Security Specialist / Project Manager Telecommunications Used the software for: Less than 6 months ### "BuildOps offers great features to help managet Techs and projects" July 17, 2023 5.0 Overall, seems very adaptable to our needs. Tech Support is readily available to assist with issues that mostly turn out to be user error. BuildOps allows us to make suggestions to their Development Team. These suggestions can make what we consider improvements or new features to the system to allow us to operate the software more efficiently. Pros allows us to see the status of the Field Techs live and at a glance. We can better manage our staff as it is not difficult to see total hours worked in a week by individual. Quoting is very customizable and adaptive to our needs. Cons There are some issues that we, as new users of the system, need to work out and those can be challenging. But those issues are more due to our Company's learning curve than a problem with Build Ops Reason for choosing BuildOps Ease of use and ability of customization. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) We were using multiple systems that would double the data entry necessary to do the job that was not "real-time". We wanted to keep our Techs and Office Staff doing their job, not doubling up on paperwork. Review Source KZ Kaitlin Z. Office Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Commercial HVAC Review" July 25, 2023 4.0 Overall a great system that has improved our company's recordkeeping accuracy and helped our business take on additional customers with ease. The issues we have are typically minor and can be worked around or ignored when necessary. The team is always open to suggestions and does work to put them onto future software releases when enough of their customers are interested. BuildOps is the best commercial-focused software on the market. Pros has been great for improving our workflows, recordkeeping, and reporting. Fairly easy for technicians to learn the mobile app and it has greatly improved communication between technicians and the office. It has also reduced our lag time between job completion and customer invoicing. Cons Some areas of functionality where users with full permissions cannot edit basic things can be frustrating. For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system. Same inability to delete a visit, a PO, an invoice, or a quote. Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there being limits on the invoice layout options. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps The other options we found were very residential-oriented and did not have the functionality we needed as a commercial-only company. was much better suited to our needs. Review Source DM Dorothy M. CFO Construction Used the software for: 2+ years ### "Chief Financial Officer" November 30, 2023 5.0 I could not be happier with my decision to enter a partnership with . They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the customer support is prompt and professional. I highly recommend Buildops because they are consistently innovating with the newest technology. Their Platform has allowed our company to streamline and become more efficient with our processes. They are always open for the client to give suggestions on how to make their product better. Their overall product is top-notch, but more over, they understand and care about their clients needs! Pros User friendly modules, especially the dispatching and the mobile app for Techs. The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a different module. Cons The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing. Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing BuildOps Simpro sales group sold us on a product, but did not deliver Switched from [DoorPack Software](https://www.capterra.com/p/125537/DoorPack-Software/) Old technology, deficient in all aspects of their platform. Review Source AB Amy B. Senior Accountant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Frustration Galore" April 14, 2026 2.0 I'd rather get a root canal once a week than have to work in . The amount of time spent waiting is absolutely ridiculous. Pros Personally, I don't like at all. I really don't see any pros to using this system.......... Cons Almost daily there is an issue with one thing or another and it takes forever to get the issue resolved. Review Source PM Peter M. Hvac service technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Technology " April 14, 2026 3.0 Again just starting and i believe like anything once i get more comfortable with it i will enjoy it more Pros Just had a few months to work with but i think the most i like about is being able to add information of ac units to account Cons Takes longer to close ticket as there is alot if information we can input and things we can see on ticket , and longer to find ticket in past present and future. Review Source CW Connor W. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great and Efficient System." November 26, 2024 5.0 Overall our experience was great. It took a few months to make a final decision to go with but I am happy we committed to them. The BuildOps customer support team is especially great. Pros All around efficiency for the entire team. Once you have taken the time to learn the product it works great. The support system from the account managers is great as well, they are very responsive and quick to help. Cons The high price tag and the learning curve. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Much more efficiency for the entire team. Review Source ZD Zac D. Estimator Construction Used the software for: Less than 6 months ### "Solid System for a New Hire except for the Tutorial AI Narrator" August 19, 2024 4.0 Overall positive - but like any CRM takes some getting used to. As someone new to the construction industry I’d say it’s been a solid system so far. Pros The customer service. I had a question and the response from the representative was honest and personable. The solution was clear, concise, and exactly snag what was needed. Cons The Narrator to tutorials. I would strongly recommend hiring someone from voice123 or voicebunny to do the voice over work. AI can do a lot but it can’t do narration. The tutorial is for new hires one of the 1st and regular voices they hear. It’d be a win/win Review Source TM Toby M. President Construction Used the software for: 2+ years ### "Classic Review " July 1, 2024 5.0 Customer Service is the best. A true partner not just a software Pros takes care of 90% of our management needs easy to use, Easy to edit and update Dashboard reporting is best Cons N/A- works perfectly for us and our processes. There are some minor things, but not worth listing because they are probably not issues for others. Reason for choosing BuildOps The build ops Team Review Source KH Kevin H. Financial Anlayst Construction Used the software for: Less than 6 months ### "Robust, Customizable, and Great to Work With" September 11, 2023 5.0 allowed and supported us to move from the early 2000s to the current decade. We had a large jump to make - from dirty and data to implementing a new accounting software at the same time - and BuildOps' implementation manager put in long hours to make sure we could hit the ground running at launch. Then, their success manager has continued to make sure we can get up to speed and effectively use the tools BuildOps has to offer, as well as prepare us for new features as they roll out. Pros As a service/construction hybrid company, we need software that is both comprehensive and flexible. allows us to maintain separate records for customers and associated properties/sites, schedule and manage our workforce, and organize our service and construction accounting. BuildOps can build and generate custom documents, including forms, quotes, invoices, service agreements, and purchase orders with intuitive editing tools. The search bar is "smart" and capable of finding almost every piece of information entered in the system, from partial addresses to phrases mentioned in notes. The dispatch board is intuitive, clear, and easy to update.With the large amount of customization available, my favorite feature is BuildOps' ability (on PC) to filter most information and to save them as views for each user's needs. The filters function similar to those in Excel tables, and are able to compound. This allows us to create wide overviews for a whole section of our business or narrow views to manage specific workflows.As I have only used BuildOps for a few months, I feel that I only have more to look forward to as I continue to explore its capabilities. Cons My main gripe with is that it is a young software. Despite the fact that BuildOps has most features we need, there are times where I find features that need to be expanded or streamlined. For example, mobile dispatch can not search for customer or job information, site assets are not bulk import-able, and service agreements take a lot of fine tuning. However, BuildOps is growing and improving all aspects rapidly. Within just a few months, BuildOps has implemented multiple improvements and squashed many bugs we presented. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.