# BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildOps the right Field Service Management solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.5 (153) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BuildOps Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews SS Sasha S Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“ March 26, 2026 RF Ralph F Accounts ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist.“ October 21, 2024 MI Matthew I General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks, resources, and timelines.“ April 26, 2024 TS Thomas S PresidentChemicals, 51 - 200 employeesUsed the software for: 6-12 months. “The program CANNOT sync successfully with QuickBooks Desktop as promised.“ May 31, 2025 GW Grant W President and CEOConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal system and workflow both for the organization and each person within the organization. “ July 8, 2024 DG Dan G Data AdminConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Accounting integration does not work well with Sage300 so update is a must.“ April 26, 2024 MI Matthew I General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for our glass and glazing subcontract and service company.“ April 26, 2024 CI Christian I Operations AnalystConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Some of the workflows are more cumbersome.“ April 14, 2025 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashton G. Client services Construction Used the software for: Less than 6 months ### "New user and happy!" July 1, 2024 5.0 It’s been a great experience so far. We just started the implementation and use process. So far so good Pros The ease of use and integration of new technology. Cons Getting to pipeline is a little difficult, but I might just not see it. Review Source DT Darrin T. Operations Manager Facilities Services Used the software for: 6-12 months ### "BuildOps honest review" August 16, 2024 4.0 Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program. Pros Easy software to navigate and use efficiently Cons Occasional slow page load times requiring refresh Switched from [Comet Suite](https://www.capterra.com/p/137104/Comet-Suite/) Outdated system that did not meet the needs of our company. Review Source RB Ronnie B. COO Construction Used the software for: 1-2 years ### "Been trying to implement for a year and still not working!" December 11, 2025 1.0 Horrible experience!! Been trying to implement for a year and still not working! Cons Been trying to implement for a year and still not working! Review Source BB Bonnie B. Operations Success Manager Construction Used the software for: 1-2 years ### "Buildops Is Great" October 1, 2024 4.0 Overall capabilities of Buildops works well for our business. The amazing part about Buildops is the support that we receive from our CSM. Pros Very user friendly and how the system is broken out by sections. Cons I wish the report creation was a little easier to process. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Reason for choosing BuildOps Overall presentation and functionality was better. Switched from [Access Coins](https://www.capterra.com/p/70093/COINS/) Corporate Decision to change all of our companies on to one platform. Review Source RF Ralph F. Accounts Manager Construction Used the software for: Less than 6 months ### "Review from Ralph" October 21, 2024 5.0 Tech Support is amazing! Overall I'm a big fan of BuildOps. Pros I like that it gives us real time information how how well we quoted Service Agreements. I also really like how I can attach equipment manuals to the Service Agreements. Cons I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist. Also, the checklist don't show up in alphabetical/ numerical order in the drop down section on Service Agreements. Switched from [Sage Fixed Assets](https://www.capterra.com/p/144649/Sage-Fixed-Assets/) Because it was not user friendly and Tech Support was not helpful Review Source ZB Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Service 1st Data Entry" September 25, 2024 5.0 Favorable in comparison to the last program used for the company. Everything done is available within Build Ops itself without having to jump in between programs. Pros Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple windows. Cons Just the loading will take longer than expected sometimes. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) Build Ops is more efficient for the company to use Review Source SH Shannel H. Dispatcher Recreational Facilities and Services Used the software for: 1-2 years ### "BuildOps is #1" April 14, 2025 5.0 Excellent, user friendly, customer service is on top of it. If you have an answer someone is looking into right away. They always follow up to see how things are going. Pros The help support is amazing, If you need anything someone is there promptly and efficiently. Its a very user friendly program and highly recommend to any company looking for a new program, give BuilOps a try. Cons There is only one thing I would like to change is once a PO is created if you could change the vendor. Other than that no complaints. Review Source CD Collin D. Operations Manager Construction Used the software for: 1-2 years ### "Very intuitive!" April 11, 2025 5.0 Excellent, been users for 2 years and looking forward to many more Pros Intuitive software and app. Very forward thinking company. Cons Not quite integrating fully with our accounting program Review Source DC Dallas C. Dispatcher Construction Used the software for: 1-2 years ### "BuildOps Review" October 4, 2024 4.0 BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency. It’s an all-in-one platform that simplifies scheduling, dispatching, project management, and reporting, making our day-to-day operations much smoother. The interface is user-friendly after training, and the support team is responsive and helpful. Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity. Pros All-in-One Solution that combines scheduling, dispatching, job management, and reporting in a single platform. Ability to track jobs in real-time and offers insightful reports that help optimize business decisions. Cons Some aspects of the software could benefit from more customization options. While the platform is intuitive, there can be a slight learning curve for those not familiar with the system. Review Source AM Aaron M. Project Manager Construction Used the software for: Less than 6 months ### "Project Manager" February 4, 2025 1.0 The software’s capabilities were misrepresented, and the implementation timeline was severely underestimated. The company failed to meet any deadlines, resulting in wasted time and financial loss. Now, they are completely unresponsive. Save yourself the frustration—don’t waste your time or money. Pros Don’t fall for the sales pitch. After we paid, they started telling us that certain features weren’t possible. When we pointed out that these capabilities were promised during the sales presentation, their response was simply, 'I’ve had multiple people say that to me.' Extremely disappointing and misleading. Cons There are no pros. The customer service and technical support are nonexistent. Review Source MH Mark H. Purchasing Director Accounting Used the software for: Less than 6 months ### "A robust easy to use system" January 24, 2024 5.0 Pros I am in the accounting department and I like how it syncs with our accounting software. It also seems pretty intuitive and easy to use. Cons I would like the option to delete items from inventory lists. You have the ability to change the quantity to 0 but the item still appears in the list for that location. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Service fusion couldn't handle the amount of data we were Review Source FL Frank L. VP of Commercial Service Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great experience from the Beginning" December 1, 2023 5.0 Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with. Pros We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day. Cons PMA module at the beginning. However, year 2 they made great progress and continue to improve. Alternatives considered [Davisware](https://www.capterra.com/p/119745/Davisware/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing BuildOps Their commitment and our team clicked right from the start. Switched from [Davisware](https://www.capterra.com/p/119745/Davisware/) Our current system did not have a lot of flexibility and we needed more capabilites as we grew to run the business more efficiently. Review Source CS Corey S. Member Construction Used the software for: Less than 6 months ### "The most valuable tool" November 28, 2023 5.0 BuildOps is a great partner. Everyone we've worked with so far has been extremely helpful and knowledgable about the product. We couldn't be more happy with choosing BuildOps. Pros Being that this was our third service software, we wanted to be positive that this was the right fit before signing up. The sales team was very honest from the beginning, which we really appreciated. They took more of a consultant role showing us what features would greatly help us and also explained some of the features that may not work for us. Once we were comfortable moving forward, the implementation team took over, and guided us through setting everything up for success. The implementation process was miles ahead of the other companies we worked with. We got many training sessions, and a dedicated person to manage our implementation of the product. Implementation took a couple months to get everything set up, as well as get us trained since the software has so many features and is extremely customizable, but it was well worth the wait. We have now been live with the software for about 2 months. We have streamlined our operations in nearly every aspect in just a couple months. The amount of time saved from avoiding double entry in Quickbooks online is huge. The software has everything we need (and a lot more), and it just works. It's hard to believe we worked any other way at this point. Cons No real cons so far. There has been a couple minor hiccups since we've started but tech support always responded extremly quick and got the issues resolved. Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) The other companies did not have the right features for us, and some of the features did not work as well as intended. Review Source JB Joshua B. Life Safety Division Manager Construction Used the software for: Less than 6 months ### "BuildOps has delivered" July 26, 2023 4.0 Overall we are pleased with BuildOps. We have a difficult accounting system and they worked with us to ensure the data transferred as smoothly as possible. We were able to "Go Live" within 60 days and have been in constant contact ever since. I haven't found any bug free software but a company that answers the phone and tries to help is rare and welcome. Pros Overall we are extremally happy with our choice of service and project management software. We are a system integrators that needed both and BuildOps has filled that need. Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing service jobs, and the customizable data dashboards that can show any about your company from sales, profit, and even invoice turnaround time. Cons While not a complete con, the maintenance agreements seem to be geared towards monthly or quarterly onsite services. We use them for annual inspections and offsite monitoring agreements so they feel a bit cumbersome for our needs. Adding in a module tailored for the life safety industry would be helpful. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reason for choosing BuildOps We ultimately chose BuildOps because of their focus on both service and projects. Most companies focus on one or the other and we exist in both worlds. Their sales team took the time to answer all of my probably annoying but important questions. Review Source JR Janet R. Controller Construction Used the software for: Less than 6 months ### "Build Ops is number 1" December 15, 2023 5.0 Best software that I have used. As the upgrades continue it is going to get better and better Pros The ease of following a job from beginning to end in a professional manner Cons Service agreement set up does not flow. It is hard for the techs to get the information that they need. Switched from [EJM Construction](https://www.capterra.com/p/163150/EJM-Construction/) Our system was updated and to many manual steps Review Source TD Tracy D. General Manager of Service Mechanical or Industrial Engineering Used the software for: 6-12 months ### "BuildOps is a gamechanger!" August 24, 2023 4.0 Our implementation Team (\[sensitive content hidden\]) were great and our long-term customer care representative \[sensitive content hidden\] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire BuildOps Team has been an advocate and listens to our needs. Pros We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner. Cons BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing BuildOps Easy of implementation, cost and overall user interface. Review Source TP Tori P. Dispatch Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "One Year Down" March 28, 2024 5.0 Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and has made for better communication between our internal staff and also the customers. Pros Having used Build Ops going on my second year now, I will say that there are a lot of features I really like. It's very handy for the technicians to be able to get their own PO numbers most of all. It is also nice to have a history of all the work that has been done broken down by equipment. I also have enjoyed getting to use the AI feature to put more information on the invoices we send out. It saves me a ton of time in writing up the report. Cons I don't have any real issues with Build Ops that wouldn't exist with any similar service. Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any software we were using in this capacity. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing BuildOps It was a good combination of features we were looking for and a competitive price. Review Source EC Emily C. Operations Manager Construction Used the software for: 1-2 years ### "Best platform support EVER" August 15, 2024 5.0 I love BuildOps. I could never go back to the pen and paper of doing things. Pros Prompt response and well trained support staff. Cons It seems once I get used to something it changes. Review Source MM Melissa M. Office Manager Construction Used the software for: 6-12 months ### "PVFP Review" May 22, 2024 4.0 We are very happy with the support we receive from the BuildOps staff. They have have been extremely helpful. Pros I like the one stop shop convenience. I also like that I am able to bill immediately after a task is completed and not have to wait for the forms to make it to the office. Cons The only con I have is that our waivers are not fillable from invoicing. Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing BuildOps BuildOps is able to sync with Quickbooks. Review Source JW Justin W. Service Manager Construction Used the software for: Less than 6 months ### "Easy to use and Intuitive" March 19, 2024 5.0 Pros I like that we can keep all of our customer info, invoices, quotes, and jobs tracked seamlessly together. I can navigate easily and the software is very intuitive. Cons There are some bugs they have to work out but so far they have made a lot of updates to correct some of them already. Review Source KH Kevin H. Financial Anlayst Construction Used the software for: Less than 6 months ### "Robust, Customizable, and Great to Work With" September 11, 2023 5.0 BuildOps allowed and supported us to move from the early 2000s to the current decade. We had a large jump to make - from dirty and data to implementing a new accounting software at the same time - and BuildOps' implementation manager put in long hours to make sure we could hit the ground running at launch. Then, their success manager has continued to make sure we can get up to speed and effectively use the tools BuildOps has to offer, as well as prepare us for new features as they roll out. Pros As a service/construction hybrid company, we need software that is both comprehensive and flexible. BuildOps allows us to maintain separate records for customers and associated properties/sites, schedule and manage our workforce, and organize our service and construction accounting. BuildOps can build and generate custom documents, including forms, quotes, invoices, service agreements, and purchase orders with intuitive editing tools. The search bar is "smart" and capable of finding almost every piece of information entered in the system, from partial addresses to phrases mentioned in notes. The dispatch board is intuitive, clear, and easy to update.With the large amount of customization available, my favorite feature is BuildOps' ability (on PC) to filter most information and to save them as views for each user's needs. The filters function similar to those in Excel tables, and are able to compound. This allows us to create wide overviews for a whole section of our business or narrow views to manage specific workflows.As I have only used BuildOps for a few months, I feel that I only have more to look forward to as I continue to explore its capabilities. Cons My main gripe with BuildOps is that it is a young software. Despite the fact that BuildOps has most features we need, there are times where I find features that need to be expanded or streamlined. For example, mobile dispatch can not search for customer or job information, site assets are not bulk import-able, and service agreements take a lot of fine tuning. However, BuildOps is growing and improving all aspects rapidly. Within just a few months, BuildOps has implemented multiple improvements and squashed many bugs we presented. Review Source TS Tim S. President Construction Used the software for: 1-2 years ### "BuildOps - Construction minded CRM" July 17, 2023 5.0 BuildOps has helped us get to the next level of professionalism with our customers. I look forward to growing our business with BuildOps. Pros I like the easy to use scheduling and dispatching feature. This has made us more efficient with our scheduling. To be able to uploaded job specific forms for the techs to use and return is priceless feature for us. Cons The only negative at this time is we can't easily implement our job numbers into BuildOps. I would love to be able to use a specific job numbering system within BuildOps. Reason for choosing BuildOps BuildOps is more dialed in for the construction industry. Many of the other systems don't think like we do in the construction world. BuildOps has tons of features that were well implemented with construction in mind. Other systems typically need a third party add on where BuildOps just works right out of the box. Review Source AW Ariella W. Owner Construction Used the software for: 6-12 months ### "BuildOps has helped us grow quickly by eliminating some of the bottlenecks in our company" October 12, 2022 5.0 Everyone at BuildOps has been great to work with. I had no idea a company with a web based product could be so hands-on with their support. We feel extremely well taken care of at all times and there is always someone available to help us figure out a new workflow, build a new report, or address a weird situation that comes up. Pros The support staff are amazing! We have an assigned support person and are extremely well taken care of. Cons Although they are quickly addressed by the amazing support staff at BuildOps, we occasionally run into the oddball bugs and glitches that can disrupt our work flow. Nothing serious, just would be better if it never happened Reason for choosing BuildOps BuildOps fitted our established workflow processes better than their competitors, and worked with us to customize the system so that Buildops fitted us instead of us having to change to fit a field management system Review Source BM Beth M. CFO Construction Used the software for: 1-2 years ### "BuildOps is a construction managers best friend!" May 19, 2023 5.0 BuildOps has been great to work with. They are continuously improving the software. Customer service provides weekly updates on all changes and trainers are available anytime you have a question/concern. The team is very receptive to all suggestions and has even implemented some that we have put forth. Pros Our company truly likes BuildOps as it is a one stop shop. BuildOps manages all aspects of the construction process from quoting jobs, to time tracking and job costing as well as budgeting, accounting, reporting, and invoicing. Also, the software is user friendly and fairly intuitive even for the technology novice. Cons Some features you cannot override for example the formatting of invoices to customers. Review Source DG Dan G. Data Admin Construction Used the software for: Less than 6 months ### "Build ops " April 26, 2024 5.0 So far so good. Only issue is the syncing from buildops to sage 300 accounting modules. Pros User friendly and does not require complicated entries. Cons Accounting integration does not work well with Sage300 so update is a must. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.