# Page 2 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is BuildOps the right Field Service Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/194155/BuildOps/reviews

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BuildOps

4.5 (151)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of BuildOps

## Showing most helpful reviews

Showing 26-50 of 151 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Pam B.  
Controller  
Construction  
Used the software for: 6-12 months

### "Don’t waste your money "

December 22, 2025

1.0

Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported.

Pros

There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required.

Cons

Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB

Switched from

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Thought it would provide a better overview of projects

Review Source

CI

Christian I.  
Operations Analyst  
Construction  
Used the software for: Less than 6 months

### "3 Months in - Build Ops New Users "

April 14, 2025

5.0

Overall, our experience has been positive. Many individuals have claimed that their job has gotten easier since we've made the switch.

Pros

The visibility and fluidity of movement through the software. The software being cloud-based - Accessible from anywhere with a web browser Cut out the need for the multiple documentation software we had to utilize prior.

Cons

Some of the workflows seem to be designed around more internal staff. Bigger corporations. We see the long-term benefit of this, but as of right now, we have not reached that point. Some of the workflows are more cumbersome.

Alternatives considered

[Trade Ideas](https://www.capterra.com/p/253071/Trade-Ideas/)

Reason for choosing BuildOps

SERVICE TRADE - not a selectable option Hoping Build Ops being younger in age would be more flexible to support our business needs as they progress as a company.

Switched from

[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)

Outdated database management system. No dynamic reporting. Could not rely on reporting. Outdated and hard to use mobile application.

Review Source

SS

Sasha S.  
Co-Founder, Chief Executive Officer and President  
Information Technology and Services  
Used the software for: 2+ years

### "BuildOps works well enough for our team"

March 26, 2026

5.0

It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.

Pros

The site visits on the work orders are good enough for what they're doing. \[sensitive content hidden\] is actually helpful when i cant find a button which happens a lot. I use the templates. They're okay when i'm tired of tying the same stuff over and over again as long as the system doesn't freeze up.

Cons

Quickbook syncing is a pain. Waiting however for the first time, weeks to see the names of people who signed (happened only once).

Review Source

LD

Les D.  
Book Keeping  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Our team likes BuildOps"

March 19, 2026

5.0

Very good experience. Easy to create an invoice from a job or just a simple invoice for a cash sale. Tech support and training are second to none!

Pros

Easy to use and implement. Sync's well with QB's desktop. Good job and time management. Allows us to send invoices the day after the job is completed

Cons

Would be nice if it could have a bill reader to add costs to jobs Also it would be good if BuildOps would allow us to to do price adjustments by importing updated pricing instead of going through the data team

Alternatives considered

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing BuildOps

Not enough features that we needed. Most other products are service bases but BuidOps works well for project management

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Not enough power or features in Service Fusion

Review Source

Keith O.  
Owner  
Computer Hardware  
Used the software for: 6-12 months

### "Good product "

January 14, 2026

4.0

Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay.

Pros

Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features.

Cons

Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them.

Review Source

MH

Makaiya H.  
Service and Construction Admin  
Construction  
Used the software for: 6-12 months

### "Buildops; Building the Future"

February 7, 2025

5.0

Our overall experience has been absolutely wonderful! this software has been such a time saver! We have everything we need, all in one spot!

Pros

Our favorite thing about Buildops, is the ability to view everything we need, all in one spot. The website is fairly easy to use. Invoicing is quick and easy due to having the ability to create forms, format them, and you can choose exactly what you want a customer to view on their invoice. The team is insanely smart, amazing, and they do what they can to help!

Cons

The only change I would really like to see the ability to insert forms that technicians can fill out (inspection forms, safety talks, accident forms) as they don't usually have the time to stop by and pick up paper copies.

Switched from

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

the app was older, a bit slower, and was not very easy to navigate. files had gotten corrupted, items had gotten deleted, and things were not all in one spot. The customer service wasnt as helpful.

Review Source

SA

Susan A.  
Office Coordinator  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Started Bad getting better"

January 15, 2025

4.0

The on boarding was a horrible experience with our initial implementation team. Once we were assigned \[sensitive content hidden\] things have become so much better, they both went above and beyond to fix the many issues we were experiencing.

Pros

It is user friendly and has many options and always updating with new things. The customer support we receive from \[sensitive content hidden\] is also a huge help to us.

Cons

Too many steps to create a Purchase Order. Having to add the same property multiple times for each customer. We have multiple customers that will send us to the same property and we have to add the same property. It would be great if the property was created once so all the history of the property from the different customers would show up for our technicians to see.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

To have a more rounded program to allow for dispatching and tracking customer history.

Review Source

Response from BuildOps

January 16, 2025

Thank you for your honest feedback. Good to hear that you're finding the platform user-friendly, feeling the benefits of our product updates and that your CSM is delivering the quality of service we pride ourselves on. Appreciate the recommendations on how our PO process can be improved! I'll pass that along to our product team. I’m sorry your onboarding experience didn’t start smoothly. I’m glad we could turn things around for you. Your feedback helps us improve, and we’re committed to making your experience even better. If there’s anything else we can do, please let us know!

TS

Thomas S.  
President  
Chemicals  
Used the software for: 6-12 months

### "Sync Issues Make this Program Impossible to Run a Company"

May 31, 2025

1.0

From a scale of 1-10 I'd say we're sitting at about a 2.5. The sales team makes a lot promises that the progrm has yet to deliver. We had a 3 month roll out until we went live. Would would think BuildOps would work flawlessly after a 30 month rollout.

Pros

I like the Dispatch Board and how easy it is to move around scheduled jobs. The other nice feture is how easy it is to receive payments.

Cons

The program CANNOT sync successfully with QuickBooks Desktop as promised. Support is quick to send out an email that they are looking into the issue but slow to solve the issue.

Switched from

[StreetSmart](https://www.capterra.com/p/783/StreetSmart/)

Looking for a way to combine our tach visits and invoicing

Review Source

CH

Curtis H.  
Owner  
Construction  
Used the software for: 6-12 months

### "Buildops Thumbs Up!"

September 19, 2024

5.0

Overall experience has been good and the software has defiantly helped our business be more proficient.

Pros

I like how robust the software is and how customizable it is to fit your needs. It has really helped us stay on top of things and not let things slip through the cracks.

Cons

There is some bugs from time to time and sometimes support is a little slow to solve the problem.

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

Reason for choosing BuildOps

Buildops seemed to be more geared toward commerical contractors than the others.

Switched from

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)

Service box was not nearly as robust but it was also 1/10th the cost. We were looking for a more robust software we could grow with.

Review Source

AM

Aaron M.  
Project Manager  
Construction  
Used the software for: Less than 6 months

### "Project Manager"

February 4, 2025

1.0

The software’s capabilities were misrepresented, and the implementation timeline was severely underestimated. The company failed to meet any deadlines, resulting in wasted time and financial loss. Now, they are completely unresponsive. Save yourself the frustration—don’t waste your time or money.

Pros

Don’t fall for the sales pitch. After we paid, they started telling us that certain features weren’t possible. When we pointed out that these capabilities were promised during the sales presentation, their response was simply, 'I’ve had multiple people say that to me.' Extremely disappointing and misleading.

Cons

There are no pros. The customer service and technical support are nonexistent.

Review Source

CW

Connor W.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great and Efficient System."

November 26, 2024

5.0

Overall our experience was great. It took a few months to make a final decision to go with BuildOps but I am happy we committed to them. The BuildOps customer support team is especially great.

Pros

All around efficiency for the entire team. Once you have taken the time to learn the product it works great. The support system from the account managers is great as well, they are very responsive and quick to help.

Cons

The high price tag and the learning curve.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Much more efficiency for the entire team.

Review Source

MM

Marci M.  
General Manager  
Construction  
Used the software for: Less than 6 months

### "Rock Solid Commercial HVAC Software"

August 30, 2024

5.0

Our implementation went smoothly. We had some hiccups getting information out of our previous software, but we were able to transfer the information in sections, which was helpful. Technical support has been great so far and our customer representative is fantastic.

Pros

Simple navigation and user friendly interface. Clean, well organized pages with easy to see information. This program easily handles our larger client asset lists and service agreements. Technician communication with dispatch is easy with job flags and our integration with QBO has been seamless.

Cons

I would like the ability to send customer statements from BuildOps. We use an outside accounting firm, so it's not possible for us to pop into Quickbooks to send those out.

Alternatives considered

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Reason for choosing BuildOps

Service Fusion was too small and Field Edge had some work flow issues.

Switched from

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

ServiceTitan wasn't handling our commercial customers well. Longer projects would get lost off our dispatch board. Locations with large numbers of assets would get bogged down and were difficult to manage. The invoice workflow is best for one day jobs - anything longer would take much more supervision.

Review Source

SM

Steve M.  
CFO  
Construction  
Used the software for: 6-12 months

### "Steve Morris Build OPS Reviews"

August 21, 2024

5.0

The software is easy to use and the customer technical support is excellent.

Pros

The Dashboard gives the users very good access to data. Customer support is excellent and the program is relatively easy to learn.

Cons

I've been pleased with the software. I would like to see functionality for indirect cost allocations.

Review Source

GW

Grant W.  
President and CEO  
Construction  
Used the software for: 1-2 years

### "BuildOps revolutionized our business"

July 8, 2024

5.0

Pros

BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal system and workflow both for the organization and each person within the organization. The support from BuildOps to help us set everything up initially and make changes as we need them has been phenomenal.

Cons

The cost of BuildOps was significantly higher than our previous field management software provider, and that initially turned us off, but it has turned out to be a terrific investment with an excellent ROI.

Alternatives considered

[Tradify](https://www.capterra.com/p/152413/Tradify/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Service Pro](https://www.capterra.com/p/114456/Service-Pro/)

Reason for choosing BuildOps

BuildOps could really handle our expense management for field purchases in a way that none of the other systems we looked at were able to do. And their integrations with Quickbooks and fleet management are rock solid.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber was no longer doing the job for us - we outgrew it. We needed better PO/expense management, reporting and visibility on job and project profitability. BuildOps gave us the ability to do all of that.

Review Source

JJ

Jarod J.  
Service Manager  
Construction  
Used the software for: 1-2 years

### "Howe Inc. Build Ops Review "

August 2, 2024

3.0

We have been with build ops for some time. The over all experience has been a challenge and we love the program and how its slowly getting better. We could use more attention and support as our customer support person is very very busy.

Pros

Seems like the company is evolving and I have enjoyed seeing the directions its going.

Cons

The steps are there for it to be great. We still struggle with full integration and feel like there are still areas for improvement. Better reports better deficiency tracking. Automated text and communications with customers. All stuff we see available by competitors. We also have a very very busy support person. Hes extremely awesome when we get his attention but feel like more over all support would be incredible. Mobile support and navigating its very difficult from the office side.

Review Source

Response from BuildOps

August 9, 2024

Thank you so much for your feedback and continued support of Build Ops! We're happy you’ve noticed our progress and truly appreciate your understanding as we work to improve our product features and support availability. I will follow up with your customer success manager to see how we can help.

AM

Aisha M.  
Operations Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "BDI & BuildOps"

September 24, 2024

5.0

Pros

The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process. BuildOps Academy is an amazing ongoing knowledge center and the quick 24/7 customer service is comforting.

Cons

Bugs and technical issues but this is just life.

Alternatives considered

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)

Reason for choosing BuildOps

BuildOps was more expensive but better serves our needs

Review Source

JW

Jason W.  
Assistant Service Manager  
Construction  
Used the software for: 1-2 years

### "BuildOps Review from Dane Electric."

July 2, 2024

5.0

It took a bit to get our previous system transitioned over but since then - we have been very pleased. Our biggest hesitation was how our field guys would feel about the change. They were apprehensive at first but after a few weeks they have appreciated the change and are excited with how new things keep coming out. It seems to get better and better the more you educate yourself with the depth of the system.

Pros

The ease of use in all aspects is what drew us to their system. They have covered all the bases when it comes to a complete dispatching, project managing, quoting, customer retention, and invoice system.

Cons

We have yet to find something that we are not happy with or that we are not able to get the support we need to get it to work for us.

Alternatives considered

[YourTradebase](https://www.capterra.com/p/140632/YourTradeBase/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[iTrade](https://www.capterra.com/p/211549/iTrade/)[FieldAx](https://www.capterra.com/p/166574/FieldAx/)

Reason for choosing BuildOps

Because BuildOps seemed to be the ones to have it ALL together in a complete package. They seemed to be the ones that desired most to set the industry standard in providing the Best overall product and support for those in the service industry that serves industrial, commercial, and residential customers. They have not disappointed or lacked in anything that they said they could deliver.

Switched from

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

Didn't have all the bells and whistles that BuildOps has. It was becoming outdated and was not cloud based. They were also not willing to work with our accounting department and how it is managed with the financial book keeping.

Review Source

ZD

Zac D.  
Estimator  
Construction  
Used the software for: Less than 6 months

### "Solid System for a New Hire except for the Tutorial AI Narrator"

August 19, 2024

4.0

Overall positive - but like any CRM takes some getting used to. As someone new to the construction industry I’d say it’s been a solid system so far.

Pros

The customer service. I had a question and the response from the representative was honest and personable. The solution was clear, concise, and exactly snag what was needed.

Cons

The Narrator to tutorials. I would strongly recommend hiring someone from voice123 or voicebunny to do the voice over work. AI can do a lot but it can’t do narration. The tutorial is for new hires one of the 1st and regular voices they hear. It’d be a win/win

Review Source

CJH

Carsten Jay H.  
VP., COO  
Construction  
Used the software for: 1-2 years

### "Review by CJ Hansen Co., Inc."

June 12, 2024

5.0

We have worked with Corrigo, Intuit and Results and compared to those three BuildOps has been excellent.

Pros

The thing we like most about BuildOps is that they listen and respond to our requests for modifications to the system. They, \[sensitive content hidden\], has been very Customer Friendly and while they have a "system" or SOP that must be followed, they are eager to learn about our gear grinder troubles and they work with us to fix them.

Cons

The initial on boarding was a challenge and the training was difficult. What we called a project they call a job. This lead to many misunderstandings and it can all be chucked up to a difference in our two languages. With their help we worked through all of it.

Alternatives considered

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/)

Reason for choosing BuildOps

Honestly, it was their personal touch and the fact that they really seemed to get us and the challenges we face on a daily basis.

Switched from

[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/)

Simply because of a lack of customer support from Corrigo. Also because BuildOps includes a Construction/Project Management component.

Review Source

KL

Kati L.  
Construction Admin  
Construction  
Used the software for: 6-12 months

### "Happy to be using BuildOpsQ"

July 5, 2024

5.0

My overall experience has been positive. They have a dedicated customer service team that offers continuous support and extensive training resources.

Pros

BuildOps has simplified our entire workflow.

Cons

The service agreement function needs improvement.

Switched from

[Knowify](https://www.capterra.com/p/135791/Knowify/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)

We needed better software that allowed us to manage several branches and intergrated with QuickBooks.

Review Source

TM

Toby M.  
President  
Construction  
Used the software for: 2+ years

### "Classic Review "

July 1, 2024

5.0

Customer Service is the best. A true partner not just a software

Pros

takes care of 90% of our management needs easy to use, Easy to edit and update Dashboard reporting is best

Cons

N/A- works perfectly for us and our processes. There are some minor things, but not worth listing because they are probably not issues for others.

Reason for choosing BuildOps

The build ops Team

Review Source

BB

Brittany B.  
Feild Services Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Really Great Software "

May 30, 2024

5.0

Pros

Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it. I like that you can fix anything in the software like if one of our technicians forgets to do a service report than I can write it for them .

Cons

My technicians and some of the customers complain about glitches that can sometimes happen when using technology .

Review Source

AP

Amanda P.  
Senior Project Manager  
Construction  
Used the software for: Less than 6 months

### "Implementing BuildOps"

April 27, 2024

5.0

To date, we are satisfied with implementing BuildOps. It is taking some time for the entire company to get used to it. Especially the mobile users. BuildOps has provided fantastic customer service and has been very patient with us.

Pros

BuildOps allows us to track Service Jobs and Construction Projects in one platform. The dispatch board allows for all technicians' schedule in one place. Live job costing and tracking is great!

Cons

There is no way to schedule in subcontractors without using a "non-billable" event or creating a false project visit. Syncing errors can be troublesome.

Alternatives considered

[Procore](https://www.capterra.com/p/56250/Procore/)[Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)

Reason for choosing BuildOps

BuildOps encompassed more of what suited our multi-faceted company including service and projects.

Switched from

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/)[RAKEN](https://www.capterra.com/p/153591/RAKEN/)

To reduce the number of applications used. We wanted to see live costing and projections and to have all documents for projects in one place.

Review Source

MH

Mark H.  
Purchasing Director  
Accounting  
Used the software for: Less than 6 months

### "A robust easy to use system"

January 24, 2024

5.0

Pros

I am in the accounting department and I like how it syncs with our accounting software. It also seems pretty intuitive and easy to use.

Cons

I would like the option to delete items from inventory lists. You have the ability to change the quantity to 0 but the item still appears in the list for that location.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Service fusion couldn't handle the amount of data we were

Review Source

EM

Emily M.  
Accounting specialist  
Accounting  
Used the software for: 6-12 months

### "Overall good program!"

May 8, 2024

4.0

I know that I can successfully get my job done every day in a timely manor while using this system.

Pros

Everything has a record and you can reference past jobs/visits with ease.

Cons

It seems to struggle daily with glitches.

Review Source

Response from BuildOps

May 24, 2024

Hi Emily, Thank you for the feedback. We pride ourselves on product stability, and would love to better understand the type of glitches and errors you mentioned. We'll reach out directly to dig in and get this solved for you.

Talk to a Capterra advisor for free and get results within 15 minutes.