# Page 2 | BuildOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BuildOps the right Field Service Management solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/194155/BuildOps/reviews --- BuildOps 4.4 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 2 - Reviews of BuildOps ## Showing most helpful reviews Showing 26-50 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Pam M. Vice President Construction Used the software for: 1-2 years ### "With some work, you will see the benefits on the other side of implementation" April 20, 2026 4.0 Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. Pros I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. Cons I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reason for choosing BuildOps Better working flow between modules than sage. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) They were sunsetting CRE. We decided to move to a system that is more integrated and streamlined. Review Source AB Ashley B. Department Head Construction Used the software for: 1-2 years ### "Strong Operational Tool That Streamlines Invoicing and Job Management" April 15, 2026 5.0 Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. With continued enhancements, it has the potential to be an even more powerful all-in-one solution. Pros We’ve had a very positive experience using BuildOps for our operations. One of the biggest improvements we’ve seen is in our invoicing efficiency. The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. The addition of Payments+ has also been a great benefit. It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get paid more quickly. Another major advantage is how easy it is to track quotes and work orders. Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job. Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business. Cons While BuildOps has been beneficial in many areas, there are a few challenges we’ve encountered. Reporting can be difficult to create and customize. It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be. This can make it harder to quickly pull insights or track performance without additional effort. Another limitation is the lack of a default customer statement feature for collections. Having automated statements available to send to customers would greatly improve efficiency in managing past-due accounts and streamline our collections process. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Needed an updated System to improve efficiency Review Source SH Scott H. Director of Operations Mechanical or Industrial Engineering Used the software for: 6-12 months ### "STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency" April 23, 2026 2.0 Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. Pros The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh Cons The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing BuildOps price and perceived ability to satisfy are needs just as well. Also, considered customization, which is not as robust as indicated during the sales process. Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) Our product was actually AppWright but not listed in the drop down. More features, functionality and manual processes, or so we thought Review Source GD Genevieve D. Business Analyst Construction Used the software for: 6-12 months ### "My first few months with BuildOps" April 20, 2026 4.0 I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!! Pros The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information. Also, \[sensitive content hidden\] is so helpfull! for small question he always have the right answer so we don't need to bother support only for small information! Support is quick to reply (sometimes less than 10 minutes and I've been answered! ) The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it! Cons Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. Switched from [Maestro](https://www.capterra.com/p/232824/Maestro/)[Maestro\*ERP](https://www.capterra.com/p/83238/Maestro-Solutions/) Maestro was no longer what we needed for the volume of operation that keeps growing Review Source MN Michael N. President Construction Used the software for: 2+ years ### "BuildOps veteran" April 20, 2026 5.0 Very good. Progressive company always improving the product for contractors. Customer service is very responsive. Pros Ease of use, flexibility with different scopes of work service vs construction. AI functions are helpful when shortening workflows. Cons Project functions need a bit more development. They can be clunky and not in line with how quoting is performed in the platform. Alternatives considered [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BuildOps Construction and service operations were handled under the same platform. Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Looking for a more progressive, user friendly platform Review Source DD Dani D. Dispatcher Machinery Used the software for: 1-2 years ### "Thoughts since I have had Buildops " April 14, 2026 4.0 I do like buildops - not sure what happened but the phone support has been horrible. Seems like the people on the line don't know the product and have to call back constantly. It wasn't like that when we first started Pros I liked the simplicity of it. It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly. Cons I think some things should " auto fill" to avoid so many steps in making a service ticket. I also think it's lacking like a reminder pop up or like quick reference for customers Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) no I didn't I was just affected by it - since i am the dispatcher Review Source HE Holly E. Service Coordinator Construction Used the software for: 6-12 months ### "BuildOps Success " April 14, 2026 4.0 So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side. We are currently looking at developing Coast through BuildOps as well. Pros The accessibility it is from both desktop and mobile side. It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing. Cons A major downfall we are running into is how our accounting software integrates with BuildOps. We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business. Switched from [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Easier field use, more information, quicker turnaround from the field to the office. Review Source LD Lenny D. CFO Construction Used the software for: 2+ years ### "AP Automation needed" April 14, 2026 4.0 Pros Dispatch Search features for job, project, PO, etc. Time tracking Ability to quote jobs within BuildOps Job cost reports Cons Lack of AP Automation. Most of the large third party AP automation providers integrate with Sage Intacct but none integrates with BuildOps. AP Automation would be an excellent addition to Buildops. Also, it would be helpful if BuildOps calculated the open $ amounts on PO's. Currently, we have to manually subtract the receipts from the PO amount. Switched from [Ventus](https://www.capterra.com/p/98911/VMS-for-Service-Managers/) Ventus was a sub par ERP. BuildOps check a lot of the boxes we were looking for in terms of technology and contractor software. Review Source PB Pam B. Controller Construction Used the software for: 6-12 months ### "Don’t waste your money " December 22, 2025 1.0 Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported. Pros There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required. Cons Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Thought it would provide a better overview of projects Review Source SS Sasha S. Co-Founder, Chief Executive Officer and President Information Technology and Services Used the software for: 2+ years ### "BuildOps works well enough for our team" March 26, 2026 5.0 It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps. Pros The site visits on the work orders are good enough for what they're doing. \[sensitive content hidden\] is actually helpful when i cant find a button which happens a lot. I use the templates. They're okay when i'm tired of tying the same stuff over and over again as long as the system doesn't freeze up. Cons Quickbook syncing is a pain. Waiting however for the first time, weeks to see the names of people who signed (happened only once). Review Source WP Whitney P. Executive Assistant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Executive Assistant" April 14, 2026 5.0 Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. They also are constantly updating their software and process to allow changes that are needed from feedback! Pros It has been a way easier system than our previous CRM. Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing. Cons There has been a few bugs with it for my techs and we have to clear cache way more often than I would expect to get things to work better again. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing BuildOps We enjoyed the team at BuildOps as well as the product and abilities it gave us. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Needed something that worked better and faster for us. Review Source KP Kevin P. sales and technology Construction Used the software for: 6-12 months ### "Does the job" April 14, 2026 3.0 We've been using BuildOps at EM Duggan and overall it's been a solid addition to our workflow. It does exactly what it's supposed to do — keeping our jobs organised, our teams connected, and our scheduling on track. Nothing flashy, but it gets the job done reliably day to day. The interface is straightforward enough for the team to pick up without too much hassle, and having everything in one place has made things noticeably smoother compared to how we managed things before. It's not without its quirks, but for a company like ours it covers the bases we need. Would recommend it to other contractors looking for a dependable field management platform. Pros quote generation and sending quotes is easy. I would like to see an automation addition to that function though. it would make life much easier Cons reporting functions need work to help with clarity need more crm functions - it is difficult to search a person or property Review Source Keith O. Owner Computer Hardware Used the software for: 6-12 months ### "Good product " January 14, 2026 4.0 Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay. Pros Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features. Cons Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them. Review Source JH Jeannette H. Accounting Construction Used the software for: 1-2 years ### "BuildOps is great for a service" April 27, 2026 4.0 I can get online help right away. There are times that BuildOps can be very difficult. Requires lots of training. I don't believe it's user friendly Pros BuildOps is very progressive in some fields. You can also have all your company information all in 1 accounting system Cons Not being able to delete incorrect info, it has to be archived "in a sense" but that fills BuildOps with too much data Review Source DA Dana A. Customer Service Coordinator Utilities Used the software for: 1-2 years ### "Honest Review of BuildOps" April 20, 2026 4.0 BuildOps is very convenient and it user friendly, although we have many heart aches when it comes to the slow performance of the website. Pros I like that everything is in one place. I can easily navigate and find things that I need. It is very convenient. Cons It is consistently slow. Sometimes I have to log out and back in to get it to work. There are times that documents or actions are not saved. Review Source WB Wade B. Mechanical Service Technician Construction Used the software for: 2+ years ### "Build ops review" April 21, 2026 3.0 Pros \-Ease of use for techs in the field -AI recommendation generation -Auto fill assets from data tag pictures Cons \-Limitations on mobile app from a management / dispatch standpoint -Inability to separate customer lists by department / location Review Source BM Bruce M. HVAC technician Facilities Services Used the software for: 1-2 years ### "Lots of options, but can be glitchy" April 20, 2026 4.0 It is great for capturing information and presenting a professional front to customers. You can be frustrating at times when not having good connection or the app is locking up. Overall, it is fairly reliable. Pros I love having all the history in photos available to go back and look at on each asset. you can look in history and find out what other texts have done at this customer site. Cons Having to clear the cash and restart Build Opps when it is getting glitchy or locking up. Many times I have lost information when I had to restart the app. Review Source MH Madison H. Office Manager Consumer Services Used the software for: 1-2 years ### "Buildops has been great!" April 23, 2026 5.0 We have had a great experience so far with BuildOps. Our account manager \[sensitive content hidden\] has always been so helpful. Pros There is 24/7 help available if needed. I also appreciate being able to ask AI something and get an answer quickly. Cons There were some glitches that made the program run slow but other than that, it has been great! We were able to reach out and get help right away. Review Source PS Patrick S. Maintenance Manager Construction Used the software for: 1-2 years ### "BuildOps Inputter" April 20, 2026 4.0 Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain asset. Pros It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets. Cons BuildOps, could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy. Review Source AB Amy B. Senior Accountant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Frustration Galore" April 14, 2026 2.0 I'd rather get a root canal once a week than have to work in BuildOps. The amount of time spent waiting is absolutely ridiculous. Pros Personally, I don't like BuildOps at all. I really don't see any pros to using this system.......... Cons Almost daily there is an issue with one thing or another and it takes forever to get the issue resolved. Review Source MH Makaiya H. Service and Construction Admin Construction Used the software for: 6-12 months ### "Buildops; Building the Future" February 7, 2025 5.0 Our overall experience has been absolutely wonderful! this software has been such a time saver! We have everything we need, all in one spot! Pros Our favorite thing about Buildops, is the ability to view everything we need, all in one spot. The website is fairly easy to use. Invoicing is quick and easy due to having the ability to create forms, format them, and you can choose exactly what you want a customer to view on their invoice. The team is insanely smart, amazing, and they do what they can to help! Cons The only change I would really like to see the ability to insert forms that technicians can fill out (inspection forms, safety talks, accident forms) as they don't usually have the time to stop by and pick up paper copies. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) the app was older, a bit slower, and was not very easy to navigate. files had gotten corrupted, items had gotten deleted, and things were not all in one spot. The customer service wasnt as helpful. Review Source SH Shannel H. Dispatcher Recreational Facilities and Services Used the software for: 1-2 years ### "BuildOps is #1" April 14, 2025 5.0 Excellent, user friendly, customer service is on top of it. If you have an answer someone is looking into right away. They always follow up to see how things are going. Pros The help support is amazing, If you need anything someone is there promptly and efficiently. Its a very user friendly program and highly recommend to any company looking for a new program, give BuilOps a try. Cons There is only one thing I would like to change is once a PO is created if you could change the vendor. Other than that no complaints. Review Source TS Thomas S. President Chemicals Used the software for: 6-12 months ### "Sync Issues Make this Program Impossible to Run a Company" May 31, 2025 1.0 From a scale of 1-10 I'd say we're sitting at about a 2.5. The sales team makes a lot promises that the progrm has yet to deliver. We had a 3 month roll out until we went live. Would would think BuildOps would work flawlessly after a 30 month rollout. Pros I like the Dispatch Board and how easy it is to move around scheduled jobs. The other nice feture is how easy it is to receive payments. Cons The program CANNOT sync successfully with QuickBooks Desktop as promised. Support is quick to send out an email that they are looking into the issue but slow to solve the issue. Switched from [StreetSmart](https://www.capterra.com/p/783/StreetSmart/) Looking for a way to combine our tach visits and invoicing Review Source RB Ronnie B. COO Construction Used the software for: 1-2 years ### "Been trying to implement for a year and still not working!" December 11, 2025 1.0 Horrible experience!! Been trying to implement for a year and still not working! Cons Been trying to implement for a year and still not working! Review Source CD Collin D. Operations Manager Construction Used the software for: 1-2 years ### "Very intuitive!" April 11, 2025 5.0 Excellent, been users for 2 years and looking forward to many more Pros Intuitive software and app. Very forward thinking company. Cons Not quite integrating fully with our accounting program Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.